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					From: Stein, Jack
Sent: Thursday, January 20, 2011 5:21 PM
To: Johnson, Bob; Smelser, Ron
Cc: Castaneda, Armando; Desgraves, Sean; Dyer, Rodney; Edgecombe, Jason; Rhodes, Terry;
Whisler, Dave; Wale, Nicolas; Peshave, Mitesh; Verner, Andrew; Williams, Roy; Hatley, Nathaniel;
Gortney, William; Hayes, Raven; Walters, Kyle; Edwards, Travis; 'Andrew Stein'; Andre, Sandeep;
Rahane, Ameya; Plover, Mark
Subject: Mosaic and PCS status for week ending Jan 10,2011 –Jan 16,2011

Mosaic and PCS status for week ending Jan 10,2011 –Jan 16,2011
Key highlights:
             Due to bad weather the University was closed Jan 10-12
    Apps:
         Worked with Mike Carr to get Mathmatica 8.0 media for install on Linux first; when we can
            will install on Windows.
         ITS delivered the license file for AutoCAD just in time and Rodney installed it on our system.
         Work continues toward release on Jan 21-24 of AutoCAD Civil 3d 2010; In Feb will release
            AutoCAD Inventor 2010.
         Mosaic is looking for 1 Help Desk TA – publicity campaign in progress.
         Sorting thru resume for position for Mosaic Linux technical specialist to replace Sumanth.
         Raven has started the inventory of Mosaic network printers and plotters - tracking this in a
            Google doc.
         CSW has been re-scheduled after Don Blackmon suggested that it would be prudent with the
            university closure for 3 days (Jan 10-12).
         Plans forming for a CSW 2011 in summer session.
    Customer Support:
            Due to an oversight on our part some number of Mosaic accounts were not set up. Once we
             realized the issue we recovered within 24 hours.
            My laptop and several others in the college are reporting problems as a result of the
             Microsoft monthly update. PCS is investigating.
            Met with Aravind Kailas (new faculty in ECE) to review computer needs. We are working
             towards getting his computer needs fulfilled.
            Projector problems with PPT files images not of good quality in Duke 275 and Duke 276.
             Working with faculty members and Classroom Support.
            Looking into an issue with Solidworks and Motion module for Ted Jarrell.
            Working with Dr. Uddin to get a room set up for his training session on 1/20-1/21 where he
             requires to drive projector output from 2 laptops.
            Coordinated with Jeff Raquet on the coverage for his first week of classes in Duke 323.

     Web:
        Work efforts and progress accelerating on the Senior Design Project based a committed
          schedule for the project. Mark Plover is working on this. Andrew Stein has been working on
          the project to get it on track and to help mentor Mark.
        Worked with Karina on what we need to do to get eAdvising IV going.
        MRS (with enhancements by Mark Plover) has been released.
        Efforts continue with the Web Pages transition to the new UNC Charlotte template.
        Dave is migrating the numerous other web sites to the new UNCC template.
           Migration of our Web site hosting to Linux servers continues. Weekly, more sites will be
            migrated as Jason is managing the roll out using a spreadsheet in
            N:\uncc\coe\mosaic_lab_group\Documentation\Web\Projects\Linux server migration The
            Mosaic and PCS TA are helping out by verifying and testing specific pages for each web
            site that migrates. This has been very helpful.
              Progress of College Web site migrations from Unix to Linux:
                                 Total sites:                           91
                             Sites migrated                          36
                             Sites in Progress                        0
                             Sites NOT migrated:                     55
                             Sites proxied:                           1
                             Percent complete                      40%


Other:
    Sent Jay Dominick my assessment of how technology is used in the college in supporting
       student learning.
    Review the video conversion document produced by PCS for the final time.
    Met with Dan Rowe to review facilities issues.
    Working on the following product issues:
        Mentor Graphics and Modelsim - working with Ron Sass in ECE for funding since they
            use it but mistakenly indicated to me that they were not using this product – ET has taken
            on the burden of paying for this renewal and it should be split between ECE and ET.
        Ansys – license file to allow us to support the Windows back version versus the Linux
            version.
    No update from Dan on the condenser relocation project. An exterior staircase is planned for
       the Prospector right smack where the current condenser is sitting in between Smith and
       Prospector. This will happen in Feb 2011 and while the unit is moved we will need
       supplemental cooling for the Smith server room. Dan is coordinating the entire project.
    Compiled justification form and submitted to the dean for position 3990 which is now on
       hold as part of the campus wide directive to freeze all hiring.
    We are waiting on Dan to close up before end of Jan 2011on the details of costs for the EPIC
       server room. We are trying to determine what are all the pieces and part that make up the high
       costs of the Mosaic Server Room, Staging Room and offices for Terry in the EPIC Building.

      Terry continues with the migration of volumes from our Unix file server to the Linux file
       server. We should be on more Linux File server by the end of Q1 2011.
      Device Data Base will be updated by Armando to accurately reflect Mosaic printers on the
       network that we support; All other printers will be reviewed before removed. Dave Whisler
       to make changes to Device Data Base to capture more info on printers.
      Continue to deal with the ramification from a stolen laptop that Dr. Lim (SEEM) reported.
       Sean is following up with ITS (laptop has the LoJack Computrace anti theft software on it)
       and providing weekly update.
      Based on feedback from Tom York, auditor, started working with Sean on the authoring of
       “Good laptop practices for faculty and staff” for COE to avoid data loss and identity theft;
       also approached ITS (Jay Dominick) for using this as a basis for the campus.
      eAdvising III project–released Oct 15,2010
             Andrew Stein is testing the ODS access to Student records. We are now able to get
                the student courses, course description, course credits, student grades and advising
                hold.
             Working with Carter Heath on integrity scan of our web and Linux servers on a
                regular basis.
             Have compiled a list of requirements for eAdvising IV from Karina and Gina as
                well as known issues we have tracked that remain with eAdvising III. The effort to
                complete eAdvising IV has been defined. Awaiting schedule from Karina. Funding
                support for this effort will be required.
      We are assessing how we handle remote access for Windows and Linux users. Proposal to
       modify Device DB and other back end processing.
      Efforts continue to determine our Windows 7/Mosaic II strategy. Research work is on hold
       and may pick up in the summer of 2011 as we cope with the loss of Chad.
               The work by Mitesh on the Printer Management Web app is progressing; Updated functional
                specs and Dave created a schema. Test plans updated on Google docs; bugs and bug tracking
                - all in Google doc.
               Follow up items:
            o      HP on proposed funding for a project – no response; Will follow up in Jan 2011
            o     Computational Cluster status with Ahmad Sleiti – he will be ready to decide by first week of
                  Jan 2011;
            o     Process started to get web cams and other equipment for the Duke ME shops/labs so that
                  they can be monitored for safety. This is a request from Scott Smith and will be split into 3
                  phases to deliver a complete solution. Waiting on phase 1 approval from Scott. Also waiting
                  on a walk thru by networking and classroom support to get quote on effort for their part.
            o     We have been given an opportunity to provide laptop support to all of the Levine Scholars.
                   We are assessing this.

Application software:
    RAM structural Steel a new version from Bentley needs to be rolled out.
    Waiting on Civil decision about funding renewal of Visual Modflow support.
    Office 2010 will be released in the summer of 2011.
    Renewal of Aveva PDMS software license completed. Have a license file. Not installing this
         license file as no one is using the product in the college.
    Working with Mesbah Uddin about renewal for CFD-ACE license. Current one expires 1/5/11.

Digital Signage


Other projects and initiatives
     We will be evaluating a bug tracking system (web based). Bugzilla and JIRA are 2 of the
        products.
     Working on Facebook presence for the college. Mike H and I attended an on line class on social
        networking on Nov 8,9 – some value to this but I will be reviewing a book called “Facebook for
        Dummies” to better understand this social media outlet and how it can be utilized in the college
        for recruitment, and helping the college with keeping up with our alumni.
Hosting of the 2011 AFS and Kerberos Best Practices at UNCC - June 6-10, 2011
                  o With help from Ron Smelser and Bev Guessford the locations has been finalized.
                  o YFS approved and signed off on the cost for the 2011 AFS/Kerberos conference at
                       UNCC.
     Looking at using Synergy software for Mosaic Help Desk


Linux –projects status
                         a.   The Opti980 sound support has been integrated into the build by Jason.
                         b.   Testing of Optiplex 980 as a dual mode in progress.
                         c.   Build time of the Optiplex 980 Linux is not consistent – investigating what is the
                              problem.
                         d.   lxs-sm3 was overloaded and Jason had to force a crash. The crash dump was
                              reviewed.
                         e.   Work on a Ubuntu Linux as a VM image- it is in beta with Ron Sass and Harish
                              Cherukuri. Steve Patterson is also testing. Tested Ubuntu Linux on Mosaic
                              Windows
                         f.   Printing support on Linux and dual mode systems is in progress. Duplex
                              printing option is being addressed.
                         g.   Help Files are being updated for Linux apps as new products are released or as
                              we update existing ones.
                         h.   All the Linux documentation from PCS/Mosaic TA that Andrew Poindexter
                              compiled. Reviewed by Jason, Nathan, Roy, Sumanth. Andrew Poindexter is
                            now making the updates so he can populate the Mosaic web site with articles
                            about Linux.
                       i.   Monitoring by Nagios of the /tmp space on our LXS servers.
                       j.   Several customer support issues addressed.
                       k.   Red Hat announced the release of Red Hat 6.0 (we are on 5.4) and so we begin
                            the process of determining if we can upgrade to this OS release without
                            affecting all the applications, documentation and other services we rely on from
                            Linux. Red Hat 5.5 and now 5.6 has also been announced


Web:
                       a.   Coordinating the work efforts of Andrew Stein for Shenen Chen on NCRST
                            and ISRV
                       b.   Work on COEConnect version 2 is in progress. Released to Jack, Peter S, Bob
                            Johnson, Dan Rowe, Robin Moose and a few others for internal testing. Andrew
                            V is working on the COEConnect II web interface when time permits for
                            managing the new service for remote access and for the access to licensed
                            applications form a laptop.
                       c.   Sandeep is working on the ticket system enhancements.
                       d.   Dave is scanning all the college web pages for broken links and fixing these or
                            sending reports to representatives in departments.
                       e.   Travis is working with the ACL Manager when time permits– several meetings
                            and review of the User Interface were held.
                       f.   iPeer version 2.2 (from the Univ of British Columbia) has been released. Will
                            investigate with UBC their plans for enhancements we need and if we can
                            deploy it with fixes on our system.
                       g.   Mitesh is working to develop a web interface to manage networked Mosaic
                            printers, including print quota, management of department Mosaic network
                            printers and plotters as well printer/plotter health check.
                       h.   Dave is working with some number of faculty on Wordpress.
                       i.   Joomla training will be scheduled for Jan – Feb 2011 and will cover the new
                            UNCC template.
                       j.   Andrew Stein has prototyped a flash based easy to use “Did You Know”,
                            “FAQ” and “What is”

Misc:
                  a.   Testing effort in progress with A. Sleiti, Chuck Price, Terry Rhodes, Jason
                       Edgecombe for a research efforts using Ansys on Computational Cluster and a high
                       end workstation to render the data. Circle back in Jan 2011
                  b.   PCS and Mosaic Competency assessment results reviewed. Gave feedback to
                       Armando and Sean. Armando and Sean to review with the TA staff and update the
                       competency assessments.
                  c.   Rodney is scheduled to work with ITS to make sure our Mosaic component for
                       logging into Netware is covered. An email conversation with ITS has started.

Facilities:
                 Request by ITS to replace the network racks with new ones and new gear in smith 253
                  server room. This is an ongoing project. No date for when the changeover will actually
                  occur. At this point there are no new racks or equipment from ITS in our Smith 253
                  server room. The decision has been made to use network cabinets instead of network
                  racks to prevent having to drill the floor.
                 Liebert cooling unit in Duke server room shut off by itself when cooling went down and
                  it should have stayed operational. Needs looked at.

 Support:
                  Received from Jay Dominick the iPhone iOS SDK licensed for the campus. There are so
                   many implications from this program that it is not clear we want to even deal with this
                   right now.
                  The afs folder issue continues to be a wide spread problem.
                  Need to look at the Codevision C Compiler issue that fails on Mosaic windows.

Workstations and Servers:
       Terry is coordinating the deployment of the Dell systems for faculty/staff desktop. 80
           Optiplex 980 systems for faculty refresh ($50,000 funded by ITS/Provost) = $ 50,129 (partial
           order arrived; remaining shipment arrived)
       25 Mosaic Anywhere server (replace 18 old ones and add 7 to the pool) = $ 32,637
           (arrived); 3 deployed so far.
       Terry is handling the deployment of the 6 File Servers, Linux based = $ 27, 722 (arrived)

PCS:
           The laptop loaner pool in PCS needs to be replenished with 4 newer laptops as the old ones
            are out of warranty and very old and slow.
           Using Google docs to track PCS projects.


Administrative
        Scott Smith is requesting web cam install in Duke ME labs (funding to be from Mosaic) –
            working with Jane to determine how much we are on the hook on the loan we got from MEES
            several years back.
        Mosaic and PCS Welcome Package – something I will work on.
        Need to attend departmental faculty meetings once a semester to get more feedback from
            them on technical strategy.

MISCL:
               Need to test Cell Server DB outage and impact on Windows client (Terry and Rodney).
                Need most current version of AFS client [Need the most current version of AFS client on
                Windows]
               Large file copy in AFS needs tested (Rodney) [Need the most current version of AFS client
                on Windows on our AFS servers]
               Upgrade to latest OpenAFS client 1.5.7xxx.[ In Process]
               Rollout fix for OpenAFS client “write” performance issue. [On Hold]
               Need to figure out why AFS folders magically show up on our system.
               AFS testing with Outlook and OST files - installed latest client build [Need new client and
                testing]
               Following up with Steve Mosier on Data Custodian policy.
               Mosaic Application strategy efforts:
                    Nick completed the set up on Google docs for assessing application usage. This will
                         be completed by PCS
                    Rodney needs to fix a bug in the Mosaic Tool to analyze the data.
               Lab views charts on our web - need to see if we show the LWS and MWS usage
               Monitoring the W237 Linux usage
               Looking into adding more power strips in labs (where feasible) so students can take out their
                laptops and work right on the table where the workstation is located.
               Work on the Business Continuity Plan document continues but slowly.
               probe of cx-xxx needs support (Rodney, Dave)
               Digital Signage - add labmap and virtual tour to the slide show (Jack);
               Dept of Insurance Equipment coverage needs to be addressed on our vehicles. (Terry,
                Armando)
               Need to get added feature to Nagios – who to call for resolving problems
             Handling of special rooms in Device DB (Help Desk, Lecture Capture)
             Web Analytics


COEConnect usage
     for Jan      1-31,2010
       Total number of unique users who used COEConnect        = 88
       Total number of times individuals used COEConnect       = 636
     for Feb    1-28,2010
       Total number of unique users who used COEConnect        = 91
       Total number of times individuals used COEConnect       = 699
     for Mar 1-31,2010
       Total number of unique users who used COEConnect        = 89
       Total number of times individuals used COEConnect       = 692
     for April 1-30,2010
       Total number of unique users who used COEConnect        = 82
       Total number of times individuals used COEConnect       = 619
    for May      1-31,2010
       Total number of unique users who used COEConnect        = 85
       Total number of times individuals used COEConnect       = 709
    for June    1-30,2010
       Total number of unique users who used COEConnect        = 85
       Total number of times individuals used COEConnect       = 681
     for July    1-31,2010
       Total number of unique users who used COEConnect        = 81
       Total number of times individuals used COEConnect       = 473
     for August 1-31,2010
       Total number of unique users who used COEConnect        = 83
       Total number of times individuals used COEConnect       = 514
     for Sept 1-30,2010
       Total number of unique users who used COEConnect        = 77
       Total number of times individuals used COEConnect        = 599
      for Oct 1-31,2010
       Total number of unique users who used COEConnect        = 78
       Total number of times individuals used COEConnect        = 532
      for Nov 1-30,2010
       Total number of unique users who used COEConnect        = 70
       Total number of times individuals used COEConnect        = 408
      for Dec 1-31,2010
       Total number of unique users who used COEConnect        = 70
       Total number of times individuals used COEConnect        = 454




Customer Support data:
        Mosaic Incidents Tracking for the week (these are ones logged in our incident tracking system, we
        handle many other incidents that are not logged and are resolved quickly):
                Total Incidents = 7414 Open/Waiting=44 Closed=7370
                Total number of tickets created for the week: 44
                Total number of tickets closed for the week: 25
                Total number of tickets open during the week: 24
                Total number of tickets waiting: 1
Personal Computer Support:
                          WO's opened between                     07/01/08 and           01/16/11
                          Opened by Month
July 2008                              14
                 % Total Opened   0.89%
August 2008                           23
                 % Total Opened   1.46%
September 2008                        52
                 % Total Opened   3.31%
October 2008                          40
                 % Total Opened   2.54%
November 2008                         17
                 % Total Opened   1.08%
December 2008                         25
                 % Total Opened   1.59%
January 2009                          36
                 % Total Opened   2.29%
February 2009                         32
                 % Total Opened   2.03%
March 2009                             29
                 % Total Opened   1.84%
April 2009                            40
                 % Total Opened   2.54%
May 2009                               20
                 % Total Opened   1.27%
June 2009                             19
                 % Total Opened   1.21%
July 2009                              20
                 % Total Opened   1.27%
August 2009                           47
                 % Total Opened   2.99%
September 2009                        69
                 % Total Opened   4.39%
October 2009                          71
                 % Total Opened   4.51%
November 2009                         67
                 % Total Opened   4.26%
December 2009                         55
                 % Total Opened   3.50%
January 2010                          84
                 % Total Opened   5.34%
February 2010                         85
                 % Total Opened   5.40%
March 2010                             78
                 % Total Opened   4.96%
April 2010                            48
                 % Total Opened   3.05%
May 2010                               43
                 % Total Opened   2.73%
June 2010                             40
                 % Total Opened   2.54%
July 2010                              28
                 % Total Opened   1.78%
August 2010                           78
                 % Total Opened   4.96%
September 2010                       130
                 % Total Opened   8.26%
October 2010                          73
                 % Total Opened   4.64%
   November 2010                                 91
                          % Total Opened     5.79%
   December 2010                                71
                          % Total Opened     4.51%
   January 2011                                 48
                          % Total Opened     3.05%
                          Total Opened       1573
Last Worked by Month
    July 2008                                     11
                       % Total Last Worked   0.70%
   August 2008                                   21
                       % Total Last Worked   1.34%
   September 2008                                56
                       % Total Last Worked   3.56%
   October 2008                                  36
                       % Total Last Worked   2.29%
   November 2008                                 20
                       % Total Last Worked   1.27%
   December 2008                                 24
                       % Total Last Worked   1.53%
   January 2009                                  34
                       % Total Last Worked   2.16%
   February 2009                                 31
                       % Total Last Worked   1.97%
   March 2009                                     31
                       % Total Last Worked   1.97%
   April 2009                                    39
                       % Total Last Worked   2.48%
   May 2009                                       21
                       % Total Last Worked   1.34%
   June 2009                                     23
                       % Total Last Worked   1.46%
   July 2009                                      18
                       % Total Last Worked   1.14%
   August 2009                                   38
                       % Total Last Worked   2.42%
   September 2009                                76
                       % Total Last Worked   4.83%
   October 2009                                  66
                       % Total Last Worked   4.20%
   November 2009                                 63
                       % Total Last Worked   4.01%
   December 2009                                 62
                       % Total Last Worked   3.94%
   January 2010                                  76
                       % Total Last Worked   4.83%
   February 2010                                 90
                       % Total Last Worked   5.72%
   March 2010                                     75
                       % Total Last Worked   4.77%
   April 2010                                    50
                       % Total Last Worked   3.18%
   May 2010                                       49
                       % Total Last Worked   3.12%
   June 2010                                     41
                       % Total Last Worked   2.61%
    July 2010                                   29
                     % Total Last Worked   1.84%
    August 2010                                71
                     % Total Last Worked   4.51%
    September 2010                            127
                     % Total Last Worked   8.07%
    October 2010                               81
                     % Total Last Worked   5.15%
    November 2010                              88
                     % Total Last Worked   5.59%
    December 2010                              76
                     % Total Last Worked   4.83%
    January 2011                               50
                     % Total Last Worked   3.18%
                      Total Last Worked     1573
Closed by Month
    July 2008                                   12
                        % Total Closed     0.77%
    August 2008                                 21
                        % Total Closed     1.35%
    September 2008                             56
                        % Total Closed     3.59%
    October 2008                                34
                        % Total Closed     2.18%
    November 2008                              21
                        % Total Closed     1.35%
    December 2008                              26
                        % Total Closed     1.67%
    January 2009                               33
                        % Total Closed     2.11%
    February 2009                              30
                        % Total Closed     1.92%
    March 2009                                 32
                        % Total Closed     2.05%
    April 2009                                  39
                        % Total Closed     2.50%
    May 2009                                    21
                        % Total Closed     1.35%
    June 2009                                   22
                        % Total Closed     1.41%
    July 2009                                   18
                        % Total Closed     1.15%
    August 2009                                 37
                        % Total Closed     2.37%
    September 2009                             76
                        % Total Closed     4.87%
    October 2009                                67
                        % Total Closed     4.29%
    November 2009                              63
                        % Total Closed     4.04%
    December 2009                              62
                        % Total Closed     3.97%
    January 2010                               74
                        % Total Closed     4.74%
    February 2010                              89
                        % Total Closed     5.70%
                               March 2010                                                  77
                                                             % Total Closed            4.93%
                               April 2010                                                   51
                                                             % Total Closed            3.27%
                               May 2010                                                     47
                                                             % Total Closed            3.01%
                               June 2010                                                    42
                                                             % Total Closed            2.69%
                               July 2010                                                    29
                                                             % Total Closed            1.86%
                               August 2010                                                  70
                                                             % Total Closed            4.48%
                               September 2010                                             128
                                                             % Total Closed            8.20%
                               October 2010                                                 81
                                                             % Total Closed            5.19%
                               November 2010                                               89
                                                             % Total Closed            5.70%
                               December 2010                                               75
                                                             % Total Closed            4.80%
                               January 2011                                                39
                                                             % Total Closed            2.50%
                                                             Total Closed               1561

Applications:
       ·      Updates to AppDB for all new software, upgrades.
       ·      Installed license for new Intel Fortran compiler and C++ for 64 bit Linux – 2 seats. Need to
           remove older 2 seat 32 bit Fortran
       ·      AppDB work:
                • Remove Centra

        ·     Apps that have no support/maintenance:
                • Visual Modflow
                • OriginPro
                • Tecplot

        ·     In limbo – no faculty sponsor
                 • Trip generation
                 • ArcPad
                 • GRL Weap
                 • FB Multipier

        ·     Linux Red Hat Support renewal

Planned Mosaic Windows Release Schedule:
           Application                   AppID                    Sysremove                      Scheduled Release
Microsoft Patching                       -                   -                                       Friday, January 21, 2011
EndNote X4                               endnotex4           endnotex3                               Friday, January 21, 2011
Civil 2010                               ald2010             ald08                                   Friday, January 21, 2011
                                                             ald08_hydraexpress
                                                             ald08_hydraflow
                                                             ald08_hydragraph
Inventor 2010                         inventor2010      inventor11                        Friday, February 18, 2011




Remove SEP from C drive and Start >                                                       Friday, February 18, 2011
Program menu




Algor Simulation Professional 2010    asp2010           -                                               ON HOLD
SAS                                                     -                                               ON HOLD
ArcGIS                                arcgis10          arc83                                           ON HOLD
                                                        arcpd602
                                                        arcvw33

Respondus Locked Down Browser         respondus_ldb1    N/A                                             ON HOLD
ANSYS 12.1                            ansys12           ansys11_cfx                               ON HOLD - Bug
                                                        ansys11                                        Reported


Abaqus 6.9                            abaqus69          abaqus67                                        ON HOLD
Climate Consultant                                      -                                                    RWR
RAM Structural Steel                  -                 -                                                       n/a
Rhino 4.0                             rhino4            -                                                    RWR


StarCCM                               starccm406        starccm404                            Declined by Sponsor


Microsoft Office 2010


Minitab 16                                                                                           AVAILABLE
Chemestry Add-in For Word                                                                            AVAILABLE
FB Multipier 4.14                                                                                    AVAILABLE
Matlab 2010B                                                                                         AVAILABLE
TRNSYS 17                                                                                            AVAILABLE
AutoDesk 2011                                                                                        AVAILABLE




Applications to be removed from Mosaic Windows:

For Mosaic Linux

                                          Application                 Scheduled Release
        Scheduled
                           Agilent ADS - waiting on release from vendor                    January
                           Agilent ICCAP                                                   January
                           Mathematica - waiting on ITS                                  February
                           Cadence 6                                                     February
                           Xilinx 12.4                                                      March
                           Intel vTune                                                      March




Products or Application Projects that need to be addressed:
                      a. LabView on Windows
                      b. Cygwin
                      c. Backup of all Active Directory, license, probe, and build servers.
                      d. SolidWorks 2010* on Windows
                      e. Decision Tools 5.5
                      f. Adams patch
                      g. Mathematica version updated on Linux and Windows
                      h. Netbeans Windows
                      i. Latex issue with performance needs addressed
                      j. LS-Dyna license needs installed (we are using URC)
                      k. Upgrade our AD servers and other Microsoft Server to Windows Server 2008
                          64 bit
                      l. Remove applications and volumes
                      m. Upgrade to Oracle 11 on our Unix based data base servers
                      n. Implement the 30 days expiration notice when accounts are about to expire


 * These packages are used by different departments and we should reach out at CFAC to make them aware
of the coming upgrade.

Planned vacation: Jan 19


Jason Edgecombe:
Comp Time: 8 hours

Done:
         Removed all of the cob* and st* printers form Nagios because they were renamed.
         Fixed Matlab Mex. Required installing a newer gcc alongside RedHat’s gcc. Customer confirmed
          it was fixed.
         Updated Linux software schedule
         Upgraded R and install the R-devel RPM’s on Linux to fix a plug-in issue.
         Updated the clamav virus scanner on coe-web-test2
         Advised Dr. Uddin on how to fix his Local backup. The drives were not mounted. They were
          likely unplugged.
         Set up a couple of git repo’s for the spms and mrs web projects. Made sure that the scripts were
          installed.
        Worked with Mark Plover to fix some git issues and give a tutorial
        Identified a DB issue where the courses were not up-to-date. Notified Dave. This fixed a WebPE
         issue.
        Analyzed two Linux crash dumps. One for lxs-sm3 from Dec 22. The other for lxs-sm2 on Jan 13.
        Proxied coe.uncc.edu/advising to the new Linux web server. worked with PCS to test the apps in
         coe.uncc.edu/webapps. No lingering issues found.
        ITS created the nspe.uncc.edu DNS name. Notified the customer.
        I reviewed 9 applicants for the Student Linux Admin position. I invited 6 for an interview. I
         conducted 1 interview.
        Found a solution to the optiplex 980 sound driver issue in Linux by installing the 3 rd-party sound
         drivers from atrpms.net


Waiting:
* waiting on ITS to add coe-web1 & coe-web2 to the production webserver pool

In Progress - Jason:
•    Make a Linux web server build with failover to replace coe-web
www.coe.uncc.edu, coe.uncc.edu, and secure.coe.uncc.edu remain to be migrated.

Solaris to Linux migration dates:
nov-Dec : *done* Migrate all hostnames EXCEPT coe.uncc.edu, www.coe.uncc.edu and
secure.coe.uncc.edu to coe-web3
Jan       : Have production web servers ready with failover (coe-web1 & coe-web2)
Dec-Feb 2011: migrate sites and apps from *coe.uncc.edu to Linux


Non-web To Do list for Jason - prioritized:
* Deliver the Linux based web server solution and migrate us off the Unix web server. The Linux web
server will need monitored, be set up for load balancing.
* Provide training and documentation for the college on Linux.
* By Dec 2010, deliver a Linux based file server or servers solution into production. We will use the
period of Jan 2011 – May 2011 to verify this solution and then migrate all Unix file servers and support
systems to Linux in the summer of 2011.
* install proprietary ATI driver on Mosaic Linux
* Received openafs RPM instructions from YFS. Need to test and incorporate them into the fileserver
builds.
* port Solaris back-end scripts from Solaris to Linux - depends on Linux server build
* upgrade storage driver on coe-web1 & 2.
* Add Nagios Dell openmanage plugin into production.


Dave Whisler:
-------------------
University Closed Mon-Wed due to ice/snow

Mosaic
          Attended weekly staff meeting
         Resolved Mosaic user account issues, disk quota, etc.
          Attended Web meeting
          Created WordPress site for new faculty member
          Helped Jennifer B. with her WordPress site as well as her Google calendar
          Dealt with ITS on Banner down issues that affected our Daily process. Re-ran daily process.
          Worked with Armando on new employee issue.
UNCC Template
       Installed New UNCC template onto all COE websites that have not yet been migrated to use the
new template
       Converted SEEM website to new template
       Converted FLC website to new template
       Converted Leadership Academy website to new template
       Converted MAPS Program website to new template
       Converted IDEAS website to new template
        Will be converting EAO and SPART next week and then the Dept’s and the COE site last.

COE Newsletter
      made many changes and improvements for Mike
       made layout and menu changes to get it ready to migrate to the new template

DeviceDB
        ITS migrated QIP to a new server and upgraded the QIP app itself last week
        Working with ITS to get this issue resolved

EAO
          Added Sara Watson to get the registration emails for the BioEnergy Symposium registration
webform

MRS
          Synced the MySQL schema from test to production for Jack

COE
          Made changes to the OSDS office hours page for Karina
          Added Mike Herman’s new WordPress site link to Dean’s Staff page

Senior Design
         Answered technical questions about databases, foreign key constraints, etc…

Terry Rhodes:
•       University closed Monday, Tuesday and Wednesday for snow and ice
•       Verified web access from off campus for WCU class ECGR2252
         for Dr Miri
•       Communicated with John Bird about installing Mosaic on his PC. Turns out he
         just want to register it on the network and not use Mosaic.
•       mws335 in Smith 335 reset chassis intrusion flag and rebooted system
•       Started update on mws1027 in Woodward 140 Lab
•       Started update on mws1036 in Woodward 140 Lab
•       mws1037 in Woodward 140 Lab won't boot, rebuilt because of corrupt OS
•       Installed new Mosaic Workstation in CARC249 for new faculty member Katherine Weaver
•       Moving user volumes from fs-me4 to fs-me6 & fs-me7 as AFS data migration continues
•       mws247 22" iMac rebuilt because of corrupt OS
•       Moving user volumes from fs-ece2 and fs-ece4 for load balancing
•       Building volumes and mounts in AFS as requested
•       Replicated volumes as requested by Mosaic Staff
•       Working to perform normal job duties
•       Performed weekly AFS backups to tape
•       Working to reorganize storage rooms


Rodney Dyer:
week ending 1/16/11:
* Off Monday, Tuesday, and Wednesday Jan 10th through 13th because of
  snow.

* Trend Micro OfficeScan control scripting for the Mosaic XP update
  process. We can now disable OfficeScan during the update process,
  but not completely as before. The "disabling" can only occur after
  a machine reboot, so logging on as "administrator" and performing a
  simple software install using "update execute app_group_name" will
  no longer disable the antivirus. There is nothing we can do about
  this. ITS doesn't allow the antivirus to be disabled, and the
 Trend Micro Protection drivers don't allow shutting down the
  services. I will probably add a feature to the update script to
  force a reboot, before performing an update from Admin.

* Howie Fang problem with machine slowness (Mon 1/17 holiday).
  Not enough data, no remedy yet.

* Ron Smelser issue with logon slowness. Not enough data, no remedy
  yet.

* Solidworks problem on Ted Jarrell's machine mws582. Working to
  schedule removal and reinstall.

* COB242xl and duke242xl printers investigation. The printer
  "cob242xl" will be removed from the Mosaic XP machines during the
  January Mosaic XP update.

* Modified install of Virtual Box to detect if a machine was a dual-
  mode box.

* mws368 machine, user is “Ning Li” (nli2), causing IMAP problems by
  using the Opera Email client. Worked with Dan Dombchewskyj of ITS
  security to discover and remedy issue.

* Installed 2011 AutoCAD license.

* Began download, package, and testing of Microsoft January security
  patches for Windows XP and Office. Not done yet.

* Status report.


Armando Castaneda:
    Monday – School Closed

        Tuesday – School Closed

        Wednesday – School Closed – Came in to check labs and make sure things were in order in
         anticipation of classes resuming on Thursday

        Close Mosaic tickets

        Meet with PCS to discuss workload

        Followed up with Drew Averitt concerning timeframe to have the PCS signage installed
       Requested that Sharon Green supply keys to Cameron 213 so TA’s can monitor the room until
        Lenel is installed

       Requested trash cans for Smith 3rd floor corridor from Greg Kish

       Continue to address lab issues discovered from the inspection

       Followed up with Dan Rowe concerning the replacement of ceiling tiles in the labs

       Continue addressing lab/building access issues

       Provided TA’s with bi-weekly project list for upcoming meeting

       Started the corrections of the TA assessments


Sean Desgraves:
Weekly report for the week of: 1/10/11
     Went to Mosaic Staff Meeting on Tuesday
     Monitoring and working on Mosaic and PCS tickets and Work Orders
     Monitoring cameras, Live Help and Nagios
     Processing print quota requests as they come in
     Still in progress – Following up on a stolen laptop reported by Churlzu Lim; scanned the Quote
        and PO, received by Jack, and forwarded this information to ITS as proof that Absolute LoJack
        was purchased with the system, waiting to hear back from them that the laptop has reported in to
        the Absolute server; informed Churlzu of the following information:
        -   Contacted Absolute to report the issue – LoJack was purchased with laptop from Lenovo but
            it hasn’t reported to the server. I was given a case number: 7595621377.
        -   Was asked to login to the Absolute Support website with our Absolute account but since I
            personally don’t have an account, I’ve contacted Mike Carr to see if this has already been
            done for your laptop and how to proceed from here.
        -   Reported the issue to Lenovo; they are also looking at how to proceed from here.
        -   Followed up with Mike Carr – he indicated that there wasn’t anything further he could do;
            sent a secondary follow-up to Absolute (Steve Broadbank) and Lenovo (Michael Sullivan and
            Michael Kelley) for a status update – waiting on a reply (received an out of Office for M.
            Sullivan who is due to return on the 6th)
        -   Contacted John Saccomanno and Carter Heath to see if tracking a laptop through wireless or
            network login is possible; waiting for a reply from Carter
        -   Received word from Lenovo (who is in contact directly with Absolute) that there isn’t
            anything further they could do for this case; followed up again with Carter on tracking a
            laptop through the network – informed Churlzu over the phone
        -   Sent a follow-up to Carter to request his assistance on tracking the laptop via Churlzu’s user
            login to the wireless network
        -   Followed up with Lenovo (Michael Sullivan)
        -   Contacted Absolute again with Lenovo S/N and Churlzu’s contact information; waiting for
            reply
        -   Followed up with Steve Broadbank who informed me that the laptop has been located in their
            system; Mike Carr was contacted to create the theft report; Churlzu Lim was updated with this
            information
        -   Provided Churlzu with an update on the following: Followed up with Mike; Absolute is still
            looking for the laptop
        -   (NEW) Provided Churlzu with an update – Absolute is still looking for the laptop
       In Progress: Working to get a camera security system for Scott Smith in place; provided Scott
        with a preliminary cost of cameras, POE adapters and the recording PC; waiting for approval from
        Scott to move forward with purchasing these items
        -     Contacted Steve Clarke for quoting the installation of 12 cameras; he will need to be a part of
              the walk-through to give pricing
        -     Contacted Fred Leazer and Don Lattimore approval of the camera installation; Fred stopped
              by and picked up documentation on the cameras and POE adapters for approval by Don to
              have these possibly connected in the switch room and to confirm that they are capable of
              variable frame rates; waiting to hear back from them on approval – sent a follow-up email
        -     Requested and received updated quotes in preparation for getting an “OK” from Scott to
              proceed with the order
        -     Still waiting on response from Scott for the purchase of materials while coordinating with
              Steve Clark and Don Lattimore and/or Fred Leazer (waiting to hear back from Don as well)
        -     Spoke to Don Lattimore who’s informed me that he is working on a time to do a walkthrough
              of the rooms; updated Steve Clark and Sam White that a time would be coming soon – waiting
              to hear from Don as to when he and/or Fred Leazer
        -     (NEW) Sent a follow-up email to Don, Fred, Steve and Sam to coordinate a walkthrough of
              the rooms – waiting for a response
       Still In progress: Met with Mike Carr for an introduction to BigFix; received a login and personal
        code for login (requested the same for Armando); this effort is still in progress
       Still In Progress: Working to complete a document on Good Laptop Practices
       Completed: Ordered paper, toner and other supplies for Mosaic labs for the semester; sent list to
        Jack; received part of the shipment before the holiday break – the last of the supplies have arrived
       Completed final version of the Video Conversion document with assistance from Mikhail – sent
        notification to Jack that the document has been completed
       Provided Ron Smelser with warranty information on a campus-owned laptop in his possession –
        looking for a replacement battery for him
       Provided Dan Hoch with information on activating Windows 7 Enterprise from off campus
       Followed up with Sean Lough at Dell to get clarification on purchasing Dell systems through 49er
        Mart without the CFI options which automatically
       Acquired the Mathematica 8 software (for Linux and Windows) for Jack from the ITS Apps
        server; created the disc and had it delivered to Jack
       Assisted Tony Brizendine with a laptop problem; created WO #1880 – resolved the issue and
        closed the WO
       Requested a monitor for Aravind Kailas from Rick Graley – waiting on a response
       Worked with PCS in an effort to reduce the number of laptop Work Order requests that came after
        the break



Andrew Verner:
More COEConnect—discovered and fixed a few issues with the user workstation options.


Travis Edwards:

       Out Monday – Wednesday due to snow.
       Troubleshooting AutoDesk Civil 3d 2010 install. System no longer hangs up when installing the
        Civil 2010 patches, however, there is one file it has problems writing on the first initialization.
        This causes it to throw an exception the first time Civil 2010 is ran, but the error does not show on
        subsequent runs. Still working on resolving this issue, but we are close.

Nicholas Wale:

Finishing the clean up list for Mosaic and PCS
Meeting with ASCE to discuss their website
Testing new menu plugin


Mitesh Peshave:
Have not worked last week.

Roy Williams:

 Work Week of January 10th~14th, 2010:
Off, due to being snowed in.

Hours:
Off, January 10th, 2010
Off, January 11th, 2010
Off, January 12th, 2010
Off, January 13th, 2010
Off, January 14th, 2010

Nathan Hatley:
Due to the snow, I was out Monday (1/10) – Wednesday (1/12).

The Mac Pro has been registered for the Duke building, though I cannot SSH into it (it may be powered
off…). The modifications I made to cfengine have been pushed to production by Jason. The dual-mode
systems should automatically set the correct resolution for Mosaic Windows during the build now.
Currently working on an issue with the yum repositories configuration script.

Nathan                         Weekly Update                           Daily Update
Ubuntu VM using                Image has been updated with the         Windows and Linux scripts will be
VirtualBox as the VM           most recent Ubuntu patches.             tidied up over the next week or so
engine. [IP]                   Documentation is underway; adding       and internal docs on the Ubuntu
                               printing support to the VM as           image are in progress.
                               requested.
Build a web server for         Servers need to be ‘stabilized’ (not    Still working with Steve on a
Steve Patterson. [IP]          running out of my development           meeting regarding his server.
Install Alfresco for Steve     branch)
Patterson [IP]
Have it certified by ITS for
external access [IP]
Have it built automatically
[IP]
Have it monitored by
Nagios and Help Desk [IP]
Build a dual mode system       Speed issues with the Optiplex 980      Jason is working on moving the
on an Optiplex 980.            seem to have been resolved by one of    client build to RHEL5.5, which
Benchmark this system.         the newer kernels. Sound is still an    will address the network speed
[IP]                           issue, Jason is working with RedHat     issues during the build.
                               on it.
Build a dual mode with 2       I have a proof of concept going in      Dual-Mode Dual-Monitor has
displays for Mosaic Help       235 right now on the 760. I am          proven to be a challenge, currently
Desk [IP]                      working with the scripts to resolve a   working to make it more stable.
                               few issues.
Remote Access by faculty       COEConnect II will launch NX to          Resolved the issue with NX, it is in
and staff to their LWS         start a new session on the machine.      production now.
system [IP]                    Will work with Chad to add
                               additional configuration for existing
                               sessions.


Windows 7 with Rodney          Ideas relayed at last meeting.           Need a meeting with ITS to see
and Chad                                                                what they can offer.




Ameya Rahane
I am working on the Joomla ACL checker and the public_html folder ACL checker scripts. I'm testing both
of them, there are changes to be made.
Also working with Cadence IC6 - There are things I still need to learn about Cadence installation, I'm
working on them.

Sandeep Andre
- I was working on adding functionality to update ticket comments and updates.
- Also worked on close function of duplicate tickets.



Mark Plover:
---------------------------------------------
This week, I have finished the work to prepare the Faculty/Staff menu for the demo for Bill with the help of
Andrew Stein. The Add and Edit pages were done by me. Andrew created the Remove page. Along with
the Faculty/Staff menus being completed, I have completed the CSV upload pages for all of the menu items
minus the Reports menu that doesn’t need one. Along with this, I have worked with Jack to set up a
standard set of CSV files that properly link to each other when uploaded in the correct order. The next work
to be completed is to fix all bugs listed in the Google Doc and complete the milestone for January 31. Once
that is complete, the SPMS project will be 1 month ahead of schedule thanks to the help of Andrew.

Andrew Stein (working on NCRST project)

    1) Migrated the NCRST Joomla to the new campus-wide template.
          a. Installed the template through Joomla
          b. Made sure all of the content in the Joomla was showing up – e.g. the news feed on the
               right-hand side of the page and the introduction / welcome text on the main page.
          c. Fixed the menus to conform as much as possible to the guidelines


Jack M. Stein
Assistant Dean and Director of Engineering Computing

William States Lee College of Engineering
University of North Carolina at Charlotte

224 Cameron Research Center
9201 University City Boulevard
Charlotte, NC 28223
jmstein@uncc.edu
704-687-6625
412-848-6534 (cell)
704-507-1916 (Nextel)
704-687-2352 (fax)

				
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