NJOROGE FRANCIS MUGO

							                                       CURRICULUM VITAE

PERSONAL DETAILS
Name:                     Francis Njoroge
Phone:                    +254724158891/+254725887142
E-mail Address:           frankmugo@gmail.com
Postal Address:          364-00300-Nairobi, Kenya
Languages:               Well spoken, Read and written (English, Kiswahili, Kikuyu)
Date of Birth:            04/10/1986
Nationality:              Kenyan
Marital Status:           Single

CAREER OBJECTIVE
To secure a position where I can offer quality training and IT support by transferring skills, competence
knowledge ,experience and serve diligently in a competitive challenging and dynamic environment while
contributing to the realization of the objectives of the organization and positively impacting the society
through the use of information technology.

PROFILE
A competent IT specialist with the ability to work under pressure and meet tight deadlines, good
communication skills, team player, strong analytical skills ,problem solver and achiever.

EDUCATIONAL BACKGROUND
June 2011 – to Date                Computer pride
Microsoft certified IT Professional - (MCITP )
September 2007 – April 2009        Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Bachelor’s Degree in Information Technology
September 2006 -August 2007        Kenya school of professional studies
Advanced Diploma in Information Technology
September 2005-August 2006         Kenya school of professional studies
Diploma in Information Technology
2001– 2004                         St. Dominic High School
Kenya Certificate of Secondary Education
1993 -2000                         Happy Day Academy
Kenya Certificate of Primary Education
ACHIEVEMENTS

     Conducted training at National Management authority (NEMA) for integrated coastal zone database
      system and Safaricom Ltd M-Ticketing system.
     Developed systems documentations, user manuals and technical guides for Equity Bank online payment
      gateway, Safaricom Ltd M-Ticketing system, Safaricom E-wallet, Safaricom M-pesa notification system
      and NEMA integrated coastal zone database system.
     Organized IT training workshop on web development at Zetech college
     Developed Database system for the ICT help desk to help in tracking user calls provided at Kenya
      agricultural research institute (K.A.R.I) headquarters.

PRACTICAL EXPERIENCE
September 2010 to Date                     Bernsoft Interactive Limited - IT Support /Trainer

Duties and Responsibilities
       Scheduling, preparing presentations and conducting internal and external trainings
       Capturing, analyzing, and documenting the requirements needed to implement a solution to meet the clients'
            business needs.
       Development of systems documentation, including user guide manuals and technical guide manuals.
       Preparing detailed flow charts, Dfd’s and diagrams outlining system capabilities and processes.
       Administration and management of Bulk SMS system(Client accounts credits ,activation and passwords)
       Client account management, tracking payments made in our M-PESA pay bill number and transferring credits
            to respective user accounts.
       Responding to clients technical queries via chat, phone calls and emails.
       Performing system tests against user functionalities and liaising with other developers in implementing codes
       IT technical support (Hardware, software, server 2008 and network management)
 January 2010 to December, 2010                Zetech College - ICT Trainer

     Duties and Responsibilities
       Development of learning materials preparing schemes of work and maintaining records to monitor
        student progress,
       Providing mentorship and career guidance to students
       Carrying out research, student mentoring, teaching, and supervising practical demonstrations
       Assessing performance outcomes of individuals’ learning through formal assessment (e.g. CATs) and
        ensuring constructive feedback is given.
       Ensuring ICT Labs are installed with right softwares/hardware and are up-to-date
             Assisting ICT technician in troubleshooting and repair of machines in the market
August 2009 to December 2009 Flashcom Limited - IT Support intern

    Duties and Responsibilities
     Monitoring billing server and providing technical Support.
     Monthly billing and making billing adjustments as well as sending E-bills to clients.
     Creating and Maintaining Database for data and voice clients.
     Creating and generating sql queries.
     Escalating complex technical issues to senior support staff
     Performing Data backups
     Keeping records of customer interactions and transactions
     Handling customer inquiries, complaints and providing support via email and phone calls
     Generating weekly and monthly reports


May 2009 to July 2009           KENYA AGRICULTURAL RESEARCH INSTITUTE HEADQUARTERS (K.A.R.I) - IT support
Duties and Responsibilities
     Managing Local area network and system administration.
     Servicing and repair of computers, printers and scanners, Configuring internet and emails.
     Data Recovery using data recovery tools, backing up data, and data entry.
     Virus clean up and installation of Antivirus
     Maintaining inventory records and verifying delivered IT systems meets system specifications
     Configuring windows 2003 server and management of users accounts
     Installation of Application programs, operating systems and data entry.
June 2006 to August 2007 Lotex technologies Limited Technical Sales Executive
    Duties and Responsibilities
     Processing customer orders and selling of IT equipments.
     Monitoring stock system and verifying the purchased IT equipments.
     Handling customer queries and complaints
     Providing advice to clients on best products available
     Placing orders to various suppliers
     Maintaining inventory record of purchased computer accessories
     Client onsite support
     Verifying purchased products such as computers have met systems specifications
     Installing necessary softwares, hardware needed by the clients
PROFESSIONAL SKILLS AND COMPUTER SKILLS
        Windows 7, NT, 2000, 2003 server, 2008 server, XP operating systems.
         Microsoft Office [Ms Word, Ms Excel, Ms Access, Ms Power point].
        Database systems(Ms access, mysql ,SQLserver)
        Internet and e-mail configurations
        Programming with C, C++, web development and Visual Basic
        Training and IT Support
HOBBIES AND INTERESTS
       Reading , socializing ,traveling and watching soccer
       Community outreach work
COCURRICULAR PARTICIPATION
       YMCA Capacity building events, Certificate of Good conduct, Young investors competition,
       Class BCE- Valid Driving License , Valid Kenyan Passport

   PROJECT EXPERIENCE
       Safaricom M-ticketing
       Bamburi M service Solution
       Sarova Group of Hotels Limited – WAP site
       Mobile Payments Solution
       Safaricom Mobile Content Solutions
       Nema ICZM Solution
       Safaricom Easy Travel Solution
REFEREES
  i.    Mtalaki Mwamburi - General Manager
               Bernsoft Interactive Limited
                Cell: +254710133780
                Email: m.mtalaki@gmail.com

 ii.    David Khamali -Head of Telematics
               Auto Assured Kenya Ltd,
               P.O Box 60531-00200, Nairobi
               Cell: +254 721 843354
               Email: davidkhamali@gmail.com

 iii.   Langat Nicholas -Sponsorship department,
               World Vision Kenya,
               Email: langatnic@gmail.com
               Cell: +254 722 55943