Jewelers Mutual Insurance Company - DOC

							                               JEWELERS MUTUAL INSURANCE COMPANY
                                         JOB DESCRIPTION

JOB TITLE:             Director, eCommerce & Web Services
DEPARTMENT:            Information Technology
REPORTS TO:            VP, Information Technology
SALARY GRADE:          E14

POSITION SUMMARY
Manage day-to-day operations of Jewelers Mutual’s online/web presence across the organization.
Own and delegate tasks, as appropriate, pertaining to the design, configuration, and installation &
management of eCommerce/online & web services.

Management Responsibilities: Provide appropriate management of: enterprise eCommerce; web
portals (Internet, Extranet – Agents & Intranet); internal workflow/employee collaboration software;
Unified Communications; Interactive Voice Response portal; IT Project Portfolio management to
support PMO; and associated online information security, windows-based servers and all aspects of
mid-range server(s) associated with web development. Administrate all personnel issues of direct
reports.

Technical Responsibilities: Systems administration support (partnership with Dir, Infrastructure) related
to eCommerce/web systems; Support and manage the delivery and service management of
Unified Communicatinos system & IVR, mobile/wireless device computing. Ensure annual testing of
Disaster Recovery related to eCommerce/web systems & services and in coordination with BCP
resources.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, and are to be performing personally or
through subordinates – and facilitate other duties as assigned

   Overall responsibility for the following eCommerce/web applications & systems: PJ eCommerce
    application, PJ Express on Jewelersmutual.com; Support dynamic & static content on Internet,
    Extranet & Intranet domains; Support and develop solutions for JM University application/system;
    Unified Communications partner to develop and design future eCommerce/online and web
    services with Line staff (Sales/Marketing, Commercial Lines & Personal Lines) management
   Participates in defining strategic approach to developing solutions for the Internet/web systems
   Accountable for the development of highly de-coupled and reusable business and data access
    objects; Understands and has experience in service-oriented (development) concepts
   Assists with linking Web servers to database systems
   Analyzes the interface between hardware and software to maximize performance of systems
   Accountable for development of proficient software code related to individual software
    components and Internet applications
   Designs, develops automated functional/performance scripts and tools to validate functionality
   Supports the design, development & maintainence of the enterprise application architecture of
    eCommerce and related web solutions across enterprise
   Creates detailed architecture plans; Defines functional requirements of the eCommerce
    solutions and designs solutions to meet requirements
   Conceptualizes long-term eCommerce/web-development businenss needs
   Drives the planning and managing of related eCommerce/web services projects
   Accountable for design of common client services (user interface) to ensure a superior online
    Customer Experience
   Accountable for the documentation of eCommerce & web services software patching



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   Consult with department managers – developing ecomerce and web/online solutions consistent
    with organizational strategic initiatives
   Participate in preparation of departmental budget for hardware, software, training,
    maintenance, and support related to eCommerce/online and web services initiatives
   Negotiate contracts & coordinate activities of software, software support and training vendors
    associated with eCommerce/online & web prescense
   Perform annual personnel performance evaluations of subordinates, and administrate any
    personnel issues
   Report and resolve software, hardware, and operations issues related to eCommerce/online &
    web services through effective communication within IT leadership and other departments
   Suppor t the development, documentation and implemention of disaster recovery procedures,
    along with annual testing related to eCommerce/online & web services
   Research and evaluate new technologies and best-practice business solutions related to
    eCommerce/online and web services
   Ensure the development of Project management skills across subordinates. Project time lines,
    budget, task-list and status reports for small, medium, and large projects across Jewelers Mutual.
   Collect and analyze network utilization data for performance tuning and capacity planning.
   Working knowledge of word processing, spreadsheet, database, and presentation software.
   Participate on additional projects and/or project teams to achieve company goals and
    objectives as necessary

PRINCIPAL WORKING RELATIONSHIPS
 Departments and leaders throughout the company

SUPERVISORY RESPONSIBILITIES
Directly supervises 2 to 4 employees. Carry out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems. Fosters team environment
and development, coaching, and counseling of subordinates.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Bachelor's degree (B. A.) from a four-year college or university; or four to eight years of technical
management experience and/or training; or equivalent combination of education and experience.
Continued self-development in both technical and managerial skills considered a plus.

COMPUTER SKILLS
 Demonstrated proficiency in Microsoft suite of applications including Word, Excel, Outlook,
  PowerPoint and Access
 5-10 years experience in the development and/or support of enterprise-tier web/online
  applications (within Java and/or .NET development environment)
 Demonstrated proficiency in SEO (Search-Engine-Optimization) metrics and utilization; with
  ability to drive necessary enterprise/web changes to support increased web traffic
 Strong preference given to candidates who have lead eCommerce/web solutions delivery
  within the Financial Services industry




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CERTIFICATES, LICENSES, REGISTRATIONS
Recognized technology certificates that exhibit best practices across the Information Technology
industry.

OTHER REQUIRED SKILLS AND ABILITIES
 Ability to develop and articulate the company and department’s vision to ensure the continued
   financial success of the company
 The ability to develop constructive and cooperative working relationships with others and
   maintain them over time
 Visionary in matching strategic goals and technology
 Has excellent command of Project Management skills
 Demonstrates excellent command of the Project Life Cycle in regard to development of IT
   applications and hardware acquisitions

CORPORATE COMPETENCIES
   Embraces the JM Vision: Envisions the future by imagining and embracing all exciting,
    compelling and credible possibilities; able to focus attention on the goals, recognizing risks and
    opportunities that will ultimately lead to the achievement of the Vision; the Vision guides all
    communications and actions
   Promotes Teamwork: Works collaboratively with co-workers and contributes to positive intra-
    and inter-department relationships; Leads co-workers to act on customer objectives and needs,
    achieving consensus on decisions and actions
   Provides Superior Customer Interaction: Courteously considers the desires and needs of internal
    and external Customers; continuously aware of problems and improvement opportunities and
    acts accordingly to improve processes and service
   Motivates and Empowers People: Recognizes and reinforces positive behaviors and attributes
    on a personal level and among colleagues; encourages widespread participation in productive
    activity. Encourages others to express and pursue alternatives to achieve the desired results
   Acts with Responsibility: Acts in an accountable and responsible way. Takes ownership of the
    problem and looks for a solution; Holds self and others accountable for actions and commitment
    in meeting business objectives
   Understands the JM Business and Stakeholders Needs: Understands Jewelers Mutual Vision,
    business objectives and business drivers; knows how to get things done; Understands the needs
    of internal and external Customers in order to shape and implement strategies, plans, and
    activities to meet those needs
   Manages Change: Takes and encourages actions that are new and improves existing
    approaches, processes and systems; Recognizes, understands and leads during times of
    change, even when there is uncertainty, ambiguity and/or adversity; Appropriately takes
    actions individually, in collaboration with others and at others’ request to facilitate change

FUNCTIONAL COMPETENCIES
   Communicating and Collaboration: Works and communicates effectively with others in the IT
    department to accomplish organizational goals and to identify and resolve problems;
    Communicates with a diverse range of colleagues
   Aptitude / Technical Skills: Possesses strong knowledge of the insurance and jewelry industries
    and technologies employed by JM; Demonstrates the ability to improve and upgrade skills and
    knowledge




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   Analytical Skills / Problem Solving: Deals with complex issues using a critical thinking approach
    to solving problems; Questions assumptions, challenges the status quo and incorporates
    information from multiple sources which may be in conflict or contain bias; Sorts through
    information and delivers results that are consistently effective in the short and long term; Works
    on own and collaborates with others to analyze and solve problems; Makes decisions by using
    proven, effective and systematic processes and tools; Identifies facts, risks, issues and options
    available. Sets priorities and creates action plans
   Quality Driven: Displays behaviors and attitudes that enable continuous quality improvement
    within the organization. Demonstrates adaptability and promotes change. Improves personal
    and team quality by allowing independent thinking
   Project Management: Applies knowledge, skills, tools and techniques to project activities to
    meet the project requirements

LANGUAGE SKILLS
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical
procedures, or governmental regulations. Ability to write reports, business correspondence, and
procedure manuals; ability to effectively present information and respond to questions from groups
of managers, clients, customers, and the general public

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and
fundamentals of plane and solid geometry and trigonometry; Ability to apply concepts such as
fractions, percentages, ratios, and proportions to practical situations

REASONING ABILITY
Ability to define problems collects data, establish facts, and draw valid conclusions; Ability to
interpret an extensive variety of technical instructions in mathematical or diagram form and deal
with several abstract and concrete variables


PHYSICAL DEMANDS
Physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions. While performing the duties
of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee frequently is required to sit. The employee is occasionally required to stand, walk,
and reach with hands and arms. The employee must occasionally lift and/or move up to 25
pounds. Specific vision abilities required by this job include depth perception, and ability to adjust
focus.

WORK ENVIRONMENT
Work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. The noise level in
the work environment is usually moderate.




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