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(Behind the Orange Doors) Public Storage • Founded in 1972 as a REIT • Over 2,100 locations in 38 states and 7 European Countries • $2 billion revenue; S&P 500; Forbes 2000 Skillsoft Experience • Dunkin Brands – Director of Global Training • Over 50 custom courses • Public Storage – VP of Learning & Development • 22 skillsoft catalog courses • 27 custom courses Public Storage Field Organization • 2 Zones • 6 Divisions • 33 Regions • 205 Districts How We Developed This Program We engaged a subject matter expert team of top talent ranging from a newly hired DM to a 12+ year veteran RM. How We Defined Our Competencies The L&D team, along with our Subject Matter Experts, identified and categorized DM Competencies for training, based on metrics and behaviors that drive business results: Sales Collections Occupancy People Expense Control List of Online Courses for District Managers 1. Supervisor and Manager Sexual Harassment Awareness (Compliance) – 2.5 hrs. 2. Drug and Alcohol Awareness (Compliance) – 2.0 hrs. 3. Basic Business Skills to Get You on the Fast Track – 2.5 hrs. 4. Interviewing Skills – Behavioral Interviewing – 2.0 hrs. 5. Business Coaching – 2.5 hrs. 6. Managing Upward Relationships – 3.0 hrs. 7. Competitive Factors in Strategic Marketing – 2.5 hrs. 8. The Fundamentals of Business Execution – 2.0 hrs. How We Developed the Program • Posed the following questions: 1. What are the main functions of an Regional Manager? 2. How does a Regional Manager spend their time? 3. What competencies/skills should a Regional Manager have to be successful? What are the Main Functions of a Regional Manager? • People Development • Field Execution • Financial Business Results • Operational Efficiency Core Business Fundamentals and Competencies PEOPLE BUSINESS MANAGEMENT EXECUTION SALES • Leadership • Strategic Thinker • Create Customer Loyalty • Effective • Visionary Communicator • Customer Focus • Gather, understand • Training and Coaching and translate financial information to business results • Change Agent / Leader • Analytical and • Relationship and Team Financial Acumen Building People Management Coursework • Managing High Performers – Creating a Retention Strategy • Managing Managers • Managing for High Performance • Managing the Change Process • Foundations of Leadership Business Execution Coursework • Balanced Scorecard – Corporate Strategy • Fundamentals of Critical Thinking Within Organizations • The Culture and foundations of Business Execution • Thinking Strategically Sales Coursework • Sustaining Competitive Advantage • Excellence in Service – Creating an Exceptional Service Environment Regional Manager Courses Experience with Skillsoft • Easy to use • Comprehensive library of Courses • Solution - Based SkillPort™ Learning Management System Proving Value for Over 2,000 Customers • A reliable, scalable SaaS LMS that’s capable of delivering learning to large, global audiences – SaaS approach maximizes flexibility and minimizes burden on internal IT resources – Supports a variety of learning assets: self-study courses, virtual classes, books, simulations, videos and mentoring for formal or informal learning – Learners can quickly pinpoint relevant content using Search & Learn™ or the catalog – Localized interfaces available in 10 languages SkillPort 7.0 – Native support for offline play of courses and results synchronization for SkillSoft courses – Add-On Modules include ILT and Advanced Reporting SkillPort MyPlan Single Path Learning Program • Examples of Programs with Different Forced Order Any Order Elective Completion Types Course 1 Course 1 Course 1 – Forced order – Any order Course 2 Course 4 Course 2 – Elective Course 3 Course 5 Course 3 • Forced order Course 3 Course 4 Course 4 – All previous courses are implied pre-reqs Course 5 Course 2 Course 5 • Any order – No pre-reqs, courses can be completed in any order • Elective Set – Complete set number of courses Multiple Path Learning Program “Learning Program within a Forced Order Learning Program” Complete all Course 1 courses in order • Set different completion Course 2 types for groups of Learning Events Elective Set – Forms learning paths Any Order Any Order Choose a path and complete all courses in Course A Course C path Course B Course D Optional Set Optional - complete any Learning Events Book A Job Aid KnowledgeCenters Technology, tools, and content assets combined to create customized learning portals for targeted groups of learners. – Targeted content and Learning Roadmaps – Featured Topics and links to external resources – Business Impact, Challenge Series, Learning Sparks, Practice Labs, Projects, and Simulations – Access to Books24x7, Mentoring services and more – Customize your KnowledgeCenter to match your business needs using KnowledgeCenter Editor The Books24x7 On Demand Platform An intuitive Web-based interface Patented search technologies Bookmarks and notes Customizable RSS feeds/email alerts Personal folders Corporate Folders and Corporate Topic Trees to connect resources to corporate initiatives Easy access/implementation options Books24x7 On the Go™ mobile access Seamless access from a portal or learning management system Portal integration utilizing Web services technology www.skillsoft.com Blended Solutions • SkillBlends and BLTs • Solution Services Comprehensive Services & Options Customer’s SkillSoft SkillSoft Advises Learning Executes Strategy Core Services: Fee-For-Service: Learning Consultants Enterprise Program Management Application Engineers Blended Learning Services Customer Support Desk Shared Services Administration Product Support Services Learning Consultants Core Service Offerings • Program Design – Help establish program objectives and implementation strategies aligned with organizational business goals • Curriculum Design – Advise on learning program design and development • Technical Planning – Coordinate resources for deployment and integration • Marketing and Communications – Recommend use of Client Community resources to reach identified target audiences • Administrative Processes – Provide access to administrator training to leverage robust platform capabilities • Reporting – Recommend reporting and review plan design to identify trends and track behaviors • Performance Measurement – Facilitate regular Program Reviews of defined business metrics using data analysis to measure success Solution Services: Expanded Capabilities Strategic Tactical Enterprise Program Management Shared Services Administration • Business Unit Alignment • Standard SkillPort Admin Functions • Business Process and Operations • Batch File Design and Processing • LMS and OLSA Project Management • Custom Report Design/Production • Marketing and Communications • Content Mapping to Competencies • Reporting and Trend Analysis • Customized Marketing Templates Targeted Practical Blended Learning Services Product Support Services • Program Design and Asset Selection • Priority Help Desk Support • ILT Vendor Management • Customized Product Training • Logistics/Participant Management • Dialogue Design Consulting • Communications and Coaching • Virtual Classroom Presenter Skills • Progress Tracking and Reporting • SARM and ILT Configuration/Admin • Custom Job Impact Surveys Summary A Little Planning + The Right Content + The Right Delivery Options = The Perfect Training Solution Open Forum • Your Solutions • Your Questions • Thank you!
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