DGLD 12 15 ASSISTANT SERVICE CO ORDINATOR AUGUST 2012

							    August 2012

    Dear Applicant

    JOB INFORMATION and APPLICATION PACK

    I am delighted to hear that you are considering making an application for
    employment with Turning Point Scotland. Turning Point Scotland’s workers
    make a significant and positive difference to the lives of the people we support
    and I hope that you will want to join one of our teams.

    Please do not hesitate to contact me should you have any queries regarding
    the post.

    I look forward to receiving your completed Application Form by no later than
    Friday 31st August 2012 @ 5pm.

    Unfortunately it is not possible for us to respond individually to all applicants
    and if you have not received an invitation to an interview within the next 4
    weeks, you should assume that you have not been shortlisted on this
    occasion. Should there be any unforeseen delay in progressing to the
    interview stage, I will let you know.


    Regards




    Susan Stewart
    HR & Recruitment Administrator




Dumfries & Galloway Services

    22 Newall Terrace
    Dumfries, DG1 1LW
T   01387 247 123
F   01387 252 676
E   enquiries@tpsdg.co.uk
W   www.turningpointscotland.com
                              JOB DESCRIPTION

                      LEARNING DISABILITIES SERVICE


POST: ASSISTANT SERVICE CO-ORDINATOR GRADE 4

REPORTING TO: SERVICE CO-ORDINATOR.

ACCOUNTABLE TO: SERVICE MANAGER


JOB PURPOSE: To plan, co-ordinate and deliver direct support to people who
use Turning Point Scotland’s services and in so doing contribute to the provision
of the highest possible quality of social care support which meets the
requirements of the service specification.

To assist the Service Manager to direct and manage the day-to-day operations
within the service and to provide line management support to the staff team.


MAIN DUTIES AND RESPONSIBILITIES:

SERVICE DELIVERY

   1. To directly provide person-centred supports to service users including
      those who have the most complex or multiple needs, and to assist them to
      develop their skills, abilities and confidence in all aspects of their daily
      lives, working in accordance with their Support Plans, including social and
      recreational activities, housekeeping and household activities, attendance
      at medical and dental appointments, court etc the provision of personal
      care where required.

   2. To have delegated responsibility for the postholder’s own compliance with
      the relevant legislation and National Care Standards, and acknowledged
      good practice, and compliance by directly managed staff.
3. To directly provide support and assistance to service users with regard to
   personal and family relationships, developing links with the wider
   community, leisure and recreational activities and personal care (as
   required) in accordance with their Support Plans, and to support directly
   managed staff to do likewise.

4. To undertake, initial and ongoing assessments of service users at various
   stages of their engagement with the service.

5. To assist service users to recognise and exercise their rights and provide
   an appropriate level of professional support to service users to assist them
   to make informed choices, and to support directly managed staff to do
   likewise.

6. To devise effective Support Plans and keep appropriate records of events
   and observations and by preparation and presentation of the paperwork
   required to achieve the best possible outcomes for the people supported
   by Turning Point Scotland from service users reviews with their Care
   Managers and other professionals.

7. To undertake the planning and co-ordination of elements of support to
   ensure that the service delivered is in accordance with the individual’s
   Support Plan.

8. To undertake key working duties and responsibilities in accordance with
   Turning Point Scotland’s Key Working Policy and to support directly
   managed staff to do likewise.

9. To administer prescribed medication to service users in accordance with
   the instructions on the prescription and with additional medical advice and
   to support directly managed staff to do likewise.

10. To assist the Service Manager by networking effectively with workers from
    other agencies who are involved with service users or could engage with
    them to support their stated plans and goals.

11. To assist the Service Manager by contribution to specific quality
    assurance systems which meet the needs of the service users,
    purchaser’s monitoring requirements, and Turning Point Scotland’s needs.

12. To assist the Service Manager and Service Co-ordinator to prepare for
    inspections by Social Care and Social Work Improvement Scotland
    (SCSWIS) and other audit activities, and with the implementation of any
    recommendations or requirements.

13. To undertake driving duties (where lawful and necessary for the provision
    of the support), using either the service user’s vehicle or own transport.
  14. To prepare paperwork for and participate in service users’ reviews on
      behalf of turning Point Scotland, as required.

  15. To participate in the provision of an out-of-hours On-Call service to
      support workers on shift in the provision of safe and effective supports.

  16. To be personally familiar with and ensure own and directly managed
      staff’s compliance with Turning Point Scotland’s operational policies and
      procedures, including medication.

RESOURCES MANAGEMENT

  1. To be personally familiar with and ensure own and directly managed
     staff’s compliance with familiar and comply with Turning Point Scotland’s
     Finance policies and procedures.

  2. To liaise with landlords and contractors on behalf of service users and the
     Service Manager regarding repairs and routine maintenance of properties
     owned by Turning Point Scotland or premises occupied or attended by
     service users in the course of their supports.

  3. To be personally familiar with and ensure own and directly managed
     staff’s compliance with Turning Point Scotland’s Property and Equipment
     policies and procedures.

  4. To input to and maintain service users’ records and to support directly
     managed staff to do likewise.

  5. To share information gathered during the course of work appropriately
     with other professionals within and outwith Turning Point Scotland in
     compliance with the Data Protection Act and regulatory authorities’ and
     other legal requirements and to support directly managed staff to do
     likewise.

  6. To maintain accurate and up-to-date time sheets which can be relied on
     by the Service Manager for billing purposes and statistical reporting etc.

  7. To minimise expenses incurred by the Turning Point Scotland in the
     course of providing supports and to support directly managed staff to do
     likewise.
PROFESSIONAL PRACTICE

  1. To be personally familiar with and ensure own and directly managed
     staff’s compliance with the Scottish Social Services Council Code of
     Practice for Social Services Workers.

  2. To participate purposefully in and take advantage of the opportunities for
     discussion afforded by Turning Point Scotland’s staff supervision and
     annual appraisal scheme.

  3. To be responsible for your own good practice and for the promotion of
     good practice among colleagues.

  4. To oversee the work of less senior workers within the service up to and
     including the provision of formal supervision in accordance with Turning
     Point Scotland’s Supervision Policy.

  5. To analyse information and data collected within the service and to
     compile reports as required.

  6. To work to maintain effective working relationships with colleagues and
     create an atmosphere for service users which is free from conflict and to
     support directly managed staff to do likewise.

  7. To actively promote a positive team working and co-operative work ethic
     within the service and to support directly managed staff to do likewise.

  8. To report concerns about practice or conduct issues to the Service
     Manager (or nominated deputy).

  9. To attend all mandatory training in order to demonstrate fitness and
     continued fitness to practice safely.

  10. To attend training which has been identified by the Service Manager (or
      nominated deputy) as being necessary to provide you with the necessary
      skills to undertake the duties and responsibilities of your post.

  11. To take any action necessary to become eligible for registration with the
     Scottish Social Services Council and to maintain registration once
     achieved.

  12. To be responsible for your own continuous professional development and
      identify any perceived ‘gaps’ in your knowledge which require to be
      addressed through training, or other means to the Service Manager (or
      nominated deputy)

  13. To provide on-the-job induction of new starts within the service, and
      demonstrate good practice at all times in this regard.
  14. To ensure that you can demonstrate your continued suitability to work with
      vulnerable adults or children by completing an Application for a Protection
      of Vulnerable Group Scheme Record Update for Disclosure Scotland, on a
      3-yearly basis or as required.

  15. To be personally familiar with and ensure own and directly managed
      staff’s compliance with Turning Point Scotland’s Human Resources and
      Training policies and procedures.

HEALTH &SAFETY

  1. To support the Service Manager in the management of risk, and, to
     comply with instructions given in relation to risk within the service
     especially with regard to those service users who can occasionally be
     violent or aggressive towards their support teamTo take action to
     implement regular risk assessments and monitoring activities to ensure a
     hygienic, healthy and safe working environment and to support directly
     managed staff to do likewise.

  2. To alert the Service Manager and line managers to any actual or potential
     hazards to health and safety noted during the course of work activities.

  3. To take action to implement regular risk assessments and monitoring
     activities to ensure a hygienic, healthy and safe environment for service
     users, and where appropriate their families and other visitors and
     members of the public.

  4. To be personally familiar with and ensure own and directly managed
     staff’s compliance with Turning Point Scotland’s Health & Safety policies
     and procedures.

COMMUNICATIONS

  1. To promote Turning Point Scotland’s aims and values at all times at the
     point of service delivery, in communications with colleagues and interfaces
     with other agencies and to support directly managed staff to do likewise.

  2. To support the Service Manager by effectively communicating with
     stakeholders, on behalf of the service and to support directly managed
     staff to do likewise.

  3. To safeguard Turning Point Scotland’s interests and work to maintain and
     enhance Turning Point Scotland’s reputation as a professional social care
     provider and to support directly managed staff to do likewise.
     4. To operate as a “named worker” while on shift and as such:

               o Be the first point of contact for the service user and their family on matters
                 relating to the day-to-day support delivered

               o Take a lead role within the support team for getting to know the service
                 user and for communicating their needs, wants and preferences to other
                 colleagues within the team through the Support Plan, communications
                 book and handover notes.

               o Be responsible for ensuring that paperwork concerning the day-to-day
                 supports, including the Support Plan, risk assessment is updated with
                 relevant information which will ensure the quality of the support being
                 delivered

               o Be responsible for checking the service user’s cash

               o Gather and input accurate information to the paperwork required for a
                 service user’s review

               o Where possible according to the rota, accompany the service user to
                 medical and dental appointments and for ensuring that the outcomes from
                 any such appointment are recorded appropriately in the Support Plan and
                 Risk Assessment.

   5. To co-ordinate elements of supports and directs lower graded workers as
      necessary regarding those elements e.g. tenancy-related matters, family
      support matters, or similar.
      .
MISCELLANEOUS

     1. To participate in the provision of an out-of-hours on-call service and
        undertake sleepovers, overnight and weekend working and occasionally
        participate in service users’ holidays, as required.

     2. To undertake any other duties or responsibilities as may be deemed
        appropriate to the post by the Service Manager (or nominated deputy).
18 August 2011
Head of HR and Training
                                                               PERSON SPECIFICATION

POST: ASSISTANT SERVICE CO-ORDINATOR GRADE 4
LEARNING DISABILITIES

                     CRITERIA WHICH IS ESSENTIAL                CRITERIA WHICH IS DESIRABLE FOR              ADDITIONAL CRITERIA WHICH
                     FOR ALL CANDIDATES TO HAVE                 CANDIDATES TO HAVE                           WOULD BE ADVANTAGEOUS FOR
                                                                                                             CANDIDATES TO HAVE
                     E1   Must have completed an SVQ            D1   Has completed additional VQ4            A1 Has completed an SVQ Level 4 in
    QUALIFICATIONS




                          Level 3 in Social Care or HNC in           modules.                                    health and social care.
     EDUCATION &




                          Health and Social Care (or other
                          specialty recognised by the
                          SSSC for registration purposes)


                     E2   Must have had direct                  D2   Has taken a lead role within a team     A2   Has participated in the delivery of
       EXPERIENCE




                          professional experience of                 on a professional social care project        on-the-job Induction and other
                          supporting people requiring                or activity                                  Training
                          support with learning disabilities
                          issues.


                     E3   Must have had direct                  D3   Has had a coaching or mentoring         A3   Has had experience of supervising
                          professional experience of                 role                                         and directing staff
       EXPERIENCE




                          supporting people whose
                          behaviours can challenge
                          services.




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                                                            D4   Has experience of working in a lone
        EXPERIENCE
                                                                 working environment




                     E4   Must be able to demonstrate an    D5   Have an understanding of the wider      A4   Has had experience of working
     AND VALUES
      ATTITUDES




                          understanding of the need to           social care framework and                    with a variety of agencies or in a
                          maintain professional                  experience of interaction with others        variety of roles in health/social
                          boundaries between social care         involved in supporting the people we         work/ and/or or social care settings
                          workers and people who use             support.
                          services.
                     E5   Has direct experience of
     ATTITUDES AND




                          working with people who are at
        VALUES




                          times chaotic and marginalised
                          and supporting them to become
                          more socially integrated and
                          able to access services.

                     E6   Must be able to be wholly
    ATTITUDES




                          respectful towards all service
     VALUES
       AND




                          users and colleagues at all
                          times.


                     E7   Must haves successfully
     ATTITUDES AND




                          supported a number of service
        VALUES




                          users who have a wide range of
                          support needs and personal
                          aims on a wholly person-centred
                          basis.

                     E8   Has experience of working with
    ATTITUDES

     VALUES




                          people who have barriers to
       AND




                          social inclusion and supporting
                          them to become more socially
                          integrated


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                  E9    Must be able to demonstrate an      D6   Has experience of working in an

     KNOWLEDGE
     SKILLS AND         understanding of the SSSC                environment where the SSSC Codes
                        Code of Practice for Social Care         of Practice for Social Care Workers
                        Workers.


                  E10   Must be able to demonstrate
     KNOWLEDGE
     SKILLS AND




                        excellent interpersonal skills in
                        order to communicate well with
                        service users and colleagues at
                        all levels in the organisation.

                  E11   Must have a full driving licence
     KNOWLEDGE
     SKILLS AND




                  E12   Must be prepared to use own
     KNOWLEDGE
     SKILLS AND




                        vehicle for work activities




                  E13   Must have good cooking and
     KNOWLEDGE
     SKILLS AND




                        housekeeping skills




                  E14   Must have experience of the
     KNOWLEDGE
     SKILLS AND




                        provision of personal care.




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                    MAIN TERMS AND CONDITIONS OF SERVICE

                        ASSISTANT SERVICE CO-ORDINATOR


There are a significant number of benefits to working for Turning Point Scotland
including excellent terms and conditions of service, including access to a wide range of
high quality vocational and skills training, a range of family-friendly policies to help
balance work-life, participation in a number of environmentally –friendly initiatives, active
promotion of healthy living in the workplace, and not least the provision of a working
environment where opinions and ideas are valued and arrangements are in place to
ensure that there is a high level of staff representation and that people are encouraged
to make their views heard and to participate in team meetings etc.

The main terms of conditions of service include the following:
The salary scale (pro rata) for the post will be:

£20,906.00
£21,570.00
£22,263.00
£23,122.00

The annual leave (pro rata) entitlement will be:

28 days per year plus 8 public holidays and 2 local holidays

Additional annual leave is granted in recognition of 3 years’ perfect attendance and of
completing 10 years’ continuous service with Turning Point Scotland.




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