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					         ECU Physicians

 Clinical Information Technology
       Survey Results 2004


                      Conducted By:
Health Information Systems/Services and Clinical Information
                Systems Steering Committee
                     February 26, 2004
       ECU Physicians Clinical IT Survey -
                 Background

  • Target audience – Health care providers (MD, RN, NP, PA,
      etc.)
  • Solicit feedback and gauge overall clinical IT satisfaction
                                                             *
  • Survey available for approximately 5 Weeks. Over 80
    responses.
  • Goal – Use results to prioritize projects and resources for
    2004 and 2005

*All surveys not completed entirely. Summary reflects all results for each individual question.
       ECU Physicians Clinical IT Survey Results

1.   When using Logician, where do you most often document patient care?



                                                       26
          30
                                         21
          25               18

          20
          15
                                                                   4          4
          10
           5
           0
               Exam Room Adm inistrative Clinical Area      HOME       PCMH
                            Office       (I.e., hallw ay
                                               PC)
       ECU Physicians Clinical IT Survey Results

2. How would you define your ability to access Logician while seeing patients?



                          33           31
            40

            30

            20                                      8
            10                                                 1

             0
                 Convenient    Somewhat Not Convenient   N/A
                               Convenient
     ECU Physicians Clinical IT Survey Results
3. When you document in Logician, what method do you most often use?



                   28
       30

       25                                20

       20
                              12
       15
                                                    7         6
       10

        5

        0
            Logician    Dictation Typing Into Text      N/A
             Forms                 Logician Templates
     ECU Physicians Clinical IT Survey Results
4. If you could change 3 things about Logician, what would they be? (Results
   summarized into 4 functional categories. Click on Excel icon to view. )


  Organizational Issues                   Individually Specific Issues




  Technical Issues                        Application Specific Issues
     ECU Physicians Clinical IT Survey Results
5.Overall, how satisfied are you with Logician as our EMR compared to
   other medical records (paper or electronic) that you have used?



                                37
         40
         35
         30
         25
                    16
         20                                13
         15
         10                                              4
          5                                                             0
          0
                Very      Satisfied   Neutral   Dissatisfied      Very
              Satisfied                                        Dissatisfied
   ECU Physicians Clinical IT Survey Results

6. How often do you reference the internet during the course of providing
   patient care?


                                         30

    30                24

    25

    20                                                14

    15

    10                                                           5

     5

     0
         Frequently        Som etim es        Never        N/A
    ECU Physicians Clinical IT Survey Results
7. What would be your first and second most preferred method of
   accessing and documenting patient data?


                                                                                    First
    25       25                                                                     Choice
                                                                                    Second
                                                                               22   Choice
    20

                                                                         17
    15                           16
                                         15
                                              13
    10            10


     5                       5                                 6 6
                                                     4 5

     0
          Traditional    Thin Client   Wireless    PDA's   Pen Tablets   N/A
         Workstations   Workstations   Laptops
             ECU Physicians Clinical IT Survey Results
   8. How would you rank the following initiatives in order of importance, with
      (1) being the most important and (10) being the least?

                                      Total Per Ranking 1        2   3   4   5   6   7   8   9   10
More Comprehensive data with Logician, I.e., interfaces
with PCMH or other external sites                        23      5   6   2   1   2   2   0   0   0
Intuitive system enhancements to improve Logician, I.e.,
system prompts using disease protocols                   4       4   5   5   5   4   6   8   2   0
More closely aligning Logician with IDX and the billing
process, I.e., complete encounter form in Logician       3       9   5   9   3   5   3   4   0   2
Secure e-mail capabilities with patients                     0   4   0   3   2   5   4   7   6   12
Secure electronic flow of information to and from external
referring providers                                          1   6   7   6   9   4   5   2   4   0
Voice technology for patient data entry                      6   4   7   4   5   3   1   4   4   8
Incorporation of new technology tools, I.e., PDA's, Pen
Tablets                                                      2   4   3   5   7   6   5   1   7   3
Patient health information and assessment tools
available via the web                                        1   2   5   1   4   5   8   6   8   2
Patient access to scheduling via the web                     0   0   1   1   5   4   4   6   9   12
Prescription auto-faxing to pharmacies from Logician         3   5   4   7   2   5   5   5   3   4
    ECU Physicians Clinical IT Survey Results
9. To what degree do you believe our current overall IT (Logician, IDX,
    etc.) environment helps improve the level of care patients receive?


                       33
        35

        30
                                       22
        25

        20                                             14

        15

        10
                                                                       2                          2
         5                                                                             0

         0
                Greatly       Marginally     Neutral         Decreases         Greatly      N/A
              increases       increases                     level of care    decreases
             level of care   level of care                                  level of care
      ECU Physicians Clinical IT Survey Results
10. To what degree do you believe our current overall clinical IT (Logician,
   IDX, etc.) environment helps improve your efficiency in providing patient
   care?

                    24
        25

                                  19
        20
                                                            16

        15


        10
                                                 6
                                                                                     5
         5                                                                3



         0
               Greatly    Marginally   Neutral       Decreases     Greatly     N/A
             increases    increases                   level of    decreases
               level of     level of                 efficiency    level of
             efficiency   efficiency                              efficiency
     ECU Physicians Clinical IT Survey Results
11. What do you believe is the single biggest barrier to implementing
    organizational clinical IT solutions that improve patient care and operating
    efficiency?



                                                                                                    19
                                                                  N/A


                                                                                      7
                        Difficulty in achieving end-user acceptance


                                                                                 5
                                          Lack of clinical IT strategy


                                                                             1
                         Difficulty in proving IT Return of Investment


    Difference in Clinical process across the organization, I.e., one                                         31
                      solution does not work for all

                                                                                          10
                                              Financial Implications


                                                                         0       10            20        30        40
     ECU Physicians Clinical IT Survey Results
12. Overall, how satisfied are you with our total clinical IT posture, I.e.,
   equipment, support, hardware speed, etc?


                                   37
          40
          35
          30
          25
          20          13                      12
          15                                                                        6
                                                          5
          10
                                                                         0
           5
           0
                Very       Satisfied    Neutral Dissatisfied      Very        N/A
               Satisfied                                       Dissatisfied
      ECU Physicians Clinical IT Survey Results

13. Please feel free to share your ideas, problems, etc. about clinical IT with us.

                          Click to read ideas, etc.




14. Please describe any manual process associated with patient care workflow
that you think could be automated to gain operations efficiency.

                         Click to read comments, etc.

				
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