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									                        Youth at Risk Initiative
                    Program Owner – Youth Support
This document is for use by departmental staff to inform negotiation of Service Agreements within
this initiative and provide consistent information regarding what the department intends to fund
under this initiative

Program Areas: Please refer to the Guide to completing Initiative Specifications for instructions to
assist with developing the Initiative Specification

Please note: instructions to contract managers completing the Service Agreement (Part C) –
Specifications for Community and Homelessness Services - are provided in this initiative
specification document in italicised bold red text. These instructions are not to be copied into
service agreements.

Further guidance for contract managers is provided in the Guide to Completing Service
Agreement (Part C) – Specifications for Community and Homelessness Services.

Program areas are available to assist you during the drafting of service agreements.



 Contract Type (as               Determining Output & Performance             Reporting Due Dates
 prescribed in the final         Reporting Frequency
 funding memo)
 Use the Service Agreement       Frequency to be determined by contract       Quarterly
 (Part C), Specifications for    manager based on assessed risk.              Qtr 1: Jul – Sep
 Community and Homelessness
                                      NB: Outputs implementation              Qtr 2: Oct – Dec
 Services
                                      prescribes quarterly reporting          Qtr 3: Jan - Mar
 OR                                   requirements for the first 12 months.   Qtr 4: Apr – Jun
                                      Refer to Additional Conditions
 Use the Small Grants                                                         By the 28th day of the month
 Agreement.                      OR                                           following the end of the quarter
                                                                              OR
                                 The business rules for use of Small
                                 Grants Agreement prescribes Annual           Annually
                                                                                         th
                                 frequency.                                   By the 28 day of July each year
Services

Description of Initiative

For information only, provided to guide the negotiation and development of service agreements.
Do not insert the advice below into the Service Agreement:
The Department of Communities has historically funded a range of Youth Support initiatives on a triennial
basis, each targeting different cohorts of young people, or areas of the sector for different purposes. The
Youth at Risk Initiative (YARI) has combined eleven existing funded youth initiatives into a single initiative.
This will improve services to vulnerable young people by specifying expected outcomes, providing
flexibility to prioritise services to the young people who need them most, and implementing a coordinated
sector support strategy.

The YARI Program Guidelines and the YARI Referral and Information Sharing Protocol should be utilised
by organisations during negotiations with the department to develop Service Agreements and in designing
service responses. All YARI Service Agreements include a requirement that services are to operate in line
with these guidelines and protocol.
The purpose of the YARI Program Guidelines is to provide funded organisations with clear direction and
information regarding program and operational matters likely to affect the successful implementation of
the Initiative.

Part A of the Program Guidelines outlines the requirements for services funded under YARI. It is
mandatory that YARI services implement the requirements outlined in Part A of the guidelines into their
service delivery and Agreements.

Part B of the program guidelines provides information to assist services to implement the requirements of
the Initiative.

The Program Guidelines are also supported by the YARI Referral and Information Sharing Protocol which
includes information and resources to assist service providers to develop a coordinated approach to
service delivery. The YARI Referral and Information Sharing Protocol assist youth workers to:
      negotiate referral pathways with government and non-government agencies
      work with Youth Justice and Child Safety Services, and Schools
      support young peoples’ safety and wellbeing
      share information between government and non-government agencies
      assess young peoples’ capacity to give consent and obtain informed consent to share client
information

To achieve the key objective of the Youth at Risk Initiative (YARI), the initiative incorporates a
range of activities and funded outputs that give funded services the ability to clearly reflect the
diverse work that they undertake with young people. The ‘description of services’ section of each
Service Agreement will need to reflect the unique work of each individual service.

The service model proposed by an organisation must be clearly described in the Service
Agreement or Small Grants Agreement. Refer to the table in Section 11 of YARI Program
Guidelines to assist in completing the service description and to ensure services have included
the key factors in the adoption of a particular service model.
Where the Service Agreement – Part C is utilised, services must complete the Service Model
Rationale template at Attachment XX and provide it to the program area (regional staff may assist
services to complete this template). Where a Small Grants Agreement is used, completing the
Service Model Rationale template is not mandatory unless there are significant changes to their
current service model. The Service Model Rationale will assist the program area to assess the
evidence to support the proposed service model.
The Service Identifiers table (Attachment XXX) must be completed by all services. To complete
this document, services tick the relevant delivery method/s, needs focus and target group/s for
their service. Regions will then need to attach the completed Service Identifiers template to the
Service Agreement prior to approval. This information is to assist with future reporting
requirements.


Description of Services
Insert the Purpose of Funding Statement below directly into item 3.1 of the Service Agreement
(Part C). Insert and tailor the following sections where applicable for individual services. Select
the appropriate service elements, service setting/s, outputs and activities from the lists provided.


Purpose of Funding Statement
The purpose of YARI is to provide a range of services that are flexible and able to respond to the highest
priorities and needs of vulnerable young people in distinct communities across the state of Queensland.
Services will target young people demonstrating indicators that have been linked to future risk of
homelessness or involvement in the youth justice and child safety systems. The department considers
these young people to be most at risk and in need of support.
The objectives of YARI for the youth service system are to:
 promote greater integration of service delivery and avoid duplication
 reduce administrative compliance burden for services who are currently funded under multiple
    initiatives
 be flexible and able to respond to the highest priorities and address a diversity of needs
 give services the capacity to demonstrate the outcomes of their work and measure longer term
    outcomes linked to reduced offending and homelessness
 work collaboratively with human service systems including, but not limited to,
      - housing and homelessness
      - youth justice
      - child safety
      - Aboriginal and Torres Strait Islander services.
 continue to improve service quality and innovation through evidence.

Service Delivery Model

Initiative-level Service Elements
The elements below must be included in all Service Agreements for this Initiative
        The service will operate in accordance with the Interim YARI Program Guidelines and the Interim
YARI Referral and Information Sharing Protocol as outlined in Attachment (#) or by reference
http://www.communities.qld.gov.au/communityservices/youth/support-services-for-young-people/youth-at-
risk-initiative-yari
 Part A of the Interim YARI Program Guidelines must be adhered to.
 All YARI service providers are strongly encouraged to promote the participation of youth workers in
     YARI networks and peer support workshops including skilling opportunities for professional learning
     coordinated by IMPACT, Youth Affairs Network Queensland (YANQ) and Local Government
     Association of Queensland (LGAQ).

Insert one of the following requirements below directly into item 3.1 of the Service Agreement
(Part C)

This service is required to:
    deliver client-centred and evidence-based service responses
    facilitate referral pathways and access to resources
    participate in integrated networks and community partnerships.
OR (for Statewide Support Services only)

This service is required to:
   support youth workers to deliver client-centred and evidence-based services
   coordinate access to resources
   facilitate integrated networks and community partnerships across the youth sector.

Local-level Service Elements
<Insert additional local service elements including but not limited to participation in local
networks, local referral pathways and administration of brokerage (only where specifically
negotiated and program area approved).>


Service Setting
Select a primary and secondary (if applicable) service setting/s from below that most clearly
reflects the setting/s in which clients are provided a service by the service provider and copy into
item 3.1 of the Service Agreement (Part C).

S1.2.01 Non-residential centre-based community services setting
S1.2.10 Drop-in centre
S1.2.02 Non-residential medical and/or allied health care setting
S1.1.01 Owner/purchaser/renter occupied dwelling
S1.1.02 Unsupported independent living facility
S2.1.03 Short-term crisis or emergency accommodation facility
S1.1.04 Informal housing
S1.1.05 Non-dwelling/living rough
S1.1.99 Independent living setting not elsewhere classified
S1.2.08 Mobile service delivery setting
S1.2.06 Community-wide setting

Exclusions
For contract development purposes - do not copy into the Service Agreement
YARI services will not:
        provide accommodation for young people
               o they may however assist young people to access accommodation services.
        deliver accredited education or training programs
               o they may however provide support activities to assist young people to remain engaged in
                education and/or training.

Table A - Activities a service may undertake to deliver the funded output/s:
Table A lists all outputs and activities that may be delivered under the initiative.               For each
service, a maximum of two outputs can be selected
Please refer to the program record or consult with the Program Area when inserting Table A into
Item 3.1 of the Service Agreement (Part C), particularly if deleting rows of outputs and/or activities
that are not relevant for the individual funded service.
Where a service has two outputs, an activity cannot be selected under both outputs.
Activities shaded in grey are mandatory elements of the Output and are not to be removed.
Select each of the activities relevant to the Output selected (it may be more than one, but does not
have to be all).


 Funded Output/s                     Activities
General service availability       General service availability information, advice and referral
information, advice and referral

Needs assessment and             General service availability information, advice and referral
management of case/service plans Needs assessment and management of case/service plans
                                   Crisis counselling
                                   Counselling other
                                   Recreation and leisure
                                   Living skills development
                                   Allied Health/paramedical care
Counselling other                  General service availability information, advice and referral
                                   Needs assessment and management of case/service plans
                                   Crisis counselling
                                   Counselling other
                                   Allied Health/paramedical care
Recreation and leisure             General service availability information, advice and referral
                                   Needs assessment and management of case/service plans
                                   Counselling other
                                   Recreation and leisure
                                   Living skills development
                                   Cultural group development
Living skills development          General service availability information, advice and referral
                                   Needs assessment and management of case/service plans
                                   Living skills development
                                   Recreation and leisure
Allied Health/paramedical care     General service availability information, advice and referral
                                   Needs assessment and management of case/service plans
                                   Recreation and leisure
                                   Allied health/paramedical care
                                   Living skills development
Community education               General service availability information, advice and referral
                                  Community education
Community centre-based            General service availability information, advice and referral
development and support           Community centre-based development and support
                                  Recreation and leisure
                                  Living skills development
Cultural group development        General service availability information, advice and referral
                                  Needs assessment and management of case/service plans
                                  Counselling, other
                                  Recreation and leisure
                                  Cultural group development
Social action and group advocacy* Advice and consultancy on service networks
                                  Coordination / network development
                                  Management consultancy/advice
                                  Social planning and policy development
                                  Social action and group advocacy
Coordination/network              Coordination / network development
development*                      Advice and consultancy on service networks
                                  Management consultancy/advice
* For use for Peaks and Statewide Support Services only

Insert the funding area below directly into item 3.2 of the Service Agreement (Part C).
Funding Area
Program Domain: Youth Support
Initiative: Youth at Risk Initiative

Target Group/ Service Users
Insert the entire Target Group/Service Users information below directly into item 3.3 of the Service
Agreement (Part C). A service may negotiate with the department to prioritise a distinct age
range, by completing the Service Model rationale (Attachment XX),

The primary target group for this service is vulnerable young people aged 10 to 18 years, with a
secondary target group of young people aged 19 to 25 years. YARI prioritises young people aged 10 to
18 years of age in order to promote earlier, effective and prompt support and interventions when risks to
development, education, health and safety are identified. This does not preclude providing support to 19
to 25 year-olds who are at risk with enduring support needs.

The specific Target Group for this service is <Insert target group information and attach Service
Identifier table as justification for this (Attachment XXX) to the Service Agreement>

Regardless of the specific priority group, the service must provide active referrals and information to all
young people within the 10 to 25 years age range if their needs cannot be met by this service.


‘At risk’ or ‘vulnerable’ young people are young people who need services most due to multiple factors
including:
   the cumulative effects of not learning or leaving school without qualifications
   unemployment
   homelessness or at risk of homelessness
   of Aboriginal and/or Torres Strait Islander background
   from culturally and linguistically diverse backgrounds such as refugees and/or humanitarian entrants
   being lesbian, gay, bisexual or transgender
   pregnant and/or parenting
   living with disabilities
   affected by physical, mental, emotional and/or sexual ill-health
   affected by regular substance misuse
   subject to Child Protection and/or Youth Justice orders
   combined with the exacerbating effects of unmet developmental needs, harm done to the individual,
     social isolation and disconnection from family, peer and community support.




Delivery of Services
Milestones
This table is only applicable for those services with funded outputs using milestone measures.
Insert the table below into Item 4.2 of the Service Agreement (Part C), deleting the rows of outputs
and milestone activities that are not relevant for the individual funded service, if applicable. Refer
to the Milestone Categories on the Infonet for guidance to complete this table.

Where milestone outputs have been selected, the specific milestone tasks will be negotiated
between the program area and the region, for each service. Under YARI, only Statewide Support
Services will report against milestones. The details for each milestone will be determined with
each organisation at the time service agreements are negotiated. For all other services insert Not
applicable – Intentionally Deleted.


Tasks                                                                                       Timeframe
Coordination/network development
Milestone – <type>                                                                          Minimum <?> per
<description>                                                                               annum
– Milestones to be advised, please refer to the Program Record
Social action and group advocacy
Milestone - <type>
<description>
– Milestones to be advised, please refer to the Program Record
EXAMPLE. Milestone: Information product/s
- Development and distribution of posters, leaflets, newsletters, or booklets.




Funded Outputs, Performance Measurement and
Reporting

Funded Outputs and Reporting
Insert the negotiated output quantity for each output, from the Program Record (Regional Sheet)
into Table B.

Insert Table B into Item 6.1 of the Service Agreement (Part C), deleting the rows of outputs that are
not undertaken by the individual funded service, where applicable.

Insert the Reporting Frequency and Due Dates after referring to the instruction on the first page of
the Initiative Specification.

Table B - Output Funding and Reporting

 Funded Output            Output Description              Output     Quantity to be       Number of
                                                          Measure    delivered per        clients
                                                                     annum
 A01.1.06 General         Providing information,          Hours      <Insert negotiated   <insert target
 service availability     advice or referral about any               Output Quantity>
                                                                                          number of
 information, advice      specific services available                                     clients>
 and referral             to the general public and/or
                          to specific groups.                                             OR insert text
                                                                                          <Report on
                                                                                          number of
                                                                                          clients (distinct
                                                                                          individuals) who
                                                                                          received a
                                                                                          service against
                                                                                          this output>
 A01.2.02 Needs           Activities of assessment of     Hours      <Insert negotiated   <insert target
 assessment and           service needs,                             Output Quantity>
                                                                                          number of
 management of            development and                                                 clients>
 case/service plans       monitoring of service plans,
                          ongoing case management                                         OR insert text
                          and coordination of                                             <Report on
                          voluntary, individualized                                       number of
                          service packages, and                                           clients (distinct
                          professional support in                                         individuals) who
                          accessing and using                                             received a
                          general community                                               service against
                          services.                                                       this output>
 A01.2.08 Counselling,    Activities that help service    Hours      <Insert negotiated   <insert target
 other                    users to assess their                      Output Quantity>
                                                                                          number of
                          circumstances and                                               clients>
                          relationships, and to make
                          choices, decisions and                                          OR insert text
                          plans for the future. Help is                                   <Report on
                          provided by discussions                                         number of
                          with trained counsellors in                                     clients (distinct
                          individual and group                                            individuals) who
                          sessions.                                                       received a
                                                                                          service against
                                                                                          this output>
A01.4.07 Allied          Providing allied health care   Hours        <Insert negotiated    <insert target
health/paramedical       such as therapy support for                 Output Quantity>
                                                                                           number of
care                     individuals, early childhood                                      clients>
                         intervention and
                         drug/alcohol support or                                           OR insert text
                         intervention of an allied                                         <Report on
                         health or paramedical                                             number of
                         nature.                                                           clients (distinct
                                                                                           individuals) who
                                                                                           received a
                                                                                           service against
                                                                                           this output>

A01.3.02 Recreation      Providing club activities,     Hours        <Insert negotiated    <insert target
and leisure              excursions, recreational                    Output Quantity>
                                                                                           number of
                         camping, other holidays,                                          clients>
                         and structured craft and
                         hobby courses, for the                                            OR insert text
                         purpose of supporting                                             <Report on
                         personal and social                                               number of
                         functioning.                                                      clients (distinct
                                                                                           individuals) who
                                                                                           received a
                                                                                           service against
                                                                                           this output>

A01.3.03 Living skills   Providing practical            Hours        <Insert negotiated    <insert target
development              assistance and structured                   Output Quantity>
                                                                                           number of
                         activities to develop or                                          clients>
                         support the capacity for
                         independent living, social                                        OR insert text
                         interaction and the use of                                        <Report on
                         community facilities (for                                         number of
                         example, public transport                                         clients (distinct
                         and recreation, banking and                                       individuals) who
                         shopping facilities).                                             received a
                                                                                           service against
                                                                                           this output>

A07.1.02                 Driving the development of     Milestones   Completion of tasks   Report on number
Coordination/network     networks and/or                             and timeframes as     of clients
development              coordinating networks to                    per Item 4.2          participating in
                         minimise duplication and                    AND                   specific milestone
                                                                                           activities as
                         share specialist knowledge.                 Provide Milestone     required, using the
                                                                     report                Milestone report
                                                                                           template
A07.2.01 Community       Promoting greater public      Hours        <Insert negotiated    <insert target
education                awareness about social                     Output Quantity>
                                                                                          number of
                         issues through providing                                         clients>
                         information.
                                                                                          OR insert text
                                                                                          <Report on
                                                                                          number of
                                                                                          clients (distinct
                                                                                          individuals) who
                                                                                          received a
                                                                                          service against
                                                                                          this output>

A07.2.02 Community       Developing groups and         Hours        <Insert negotiated    <insert target
centre-based             activities focused on                      Output Quantity>
                                                                                          number of
development and          enhancing simultaneously                                         clients>
support                  the personal and
                         community support and                                            OR insert text
                         development capacities of                                        <Report on
                         people living within a                                           number of
                         defined geographical                                             clients (distinct
                         community.                                                       individuals) who
                                                                                          received a
                                                                                          service against
                                                                                          this output>

A07.2.03 Cultural        Activities that seek to       Hours        <Insert negotiated    <insert target
group development        enhance the cultural                       Output Quantity>
                                                                                          number of
                         identity of particular                                           clients>
                         communities through
                         projects such as community                                       OR insert text
                         days, history projects and                                       <Report on
                         promoting cultural                                               number of
                         relevance in mainstream                                          clients (distinct
                         services.                                                        individuals) who
                                                                                          received a
                                                                                          service against
                                                                                          this output>

A07.3.02 Social action   Activities that aim to        Milestones   Completion of tasks   Report on number
and group advocacy       change or maintain existing                and timeframes as     of clients
                         social policies and                        per Item 4.2          participating in
                         programs by taking                         AND                   specific milestone
                                                                                          activities as
                         community action on, and                   Provide Milestone     required, using the
                         lobbying appropriate                       report                Milestone report
                         organisations about, social                                      template
                         policy issues of relevance
                         to the general public or to
                         specific groups.




Reporting Frequency:            Due Date:
<insert frequency>              <insert due date>
Performance Measurement and Reporting
Insert Table C into Item 6.2 of the Service Agreement (Part C), deleting the rows of performance
measures that are not relevant for the individual funded service, if applicable. IS61 is only to be
used for those services providing Brokerage, negotiated and approved by the Program Area.


Table C - Performance Measures and Reporting

Code                 Performance Measure

IS35                 Number of clients identifying as Aboriginal and/or Torres Strait Islander

IS39                 Number of clients identifying as being from Culturally and Linguistically Diverse
                     backgrounds

IS61                 Provision of brokerage report in specified format (template provided Attachment A)
IS70                 Report attached as per requirement outlined in template provided (Attachment B)
                    What significant achievements or factors have impacted on the quality of service delivery
GM16
                    during the reporting period?
Efficiency will be measured where output/ performance data relating to hours or occasions of service is
available. The measure will be calculated by the department using the total amount of funding divided by the
number of hours or occasions of service.

Reporting Frequency:                                    Due Date:
<insert frequency>                                      <insert due date>




Counting Rules
There will usually only be one output applied to each service – two at a maximum. This means that
there are a range of activities that may be undertaken and reported against that output (as
outlined in Table A). The counting rules examples below should be considered relevant to the
output they are listed against and seek to cover a variety of possible service scenarios. This
means that some of the examples are duplicated across several outputs, as the activity described
could potentially be delivered under more than one possible output.
See table immediately following Table D for a guide to what is and is not included in the count of
hours of service.
Insert Table D and Table E below into Attachment 2 of the Service Agreement (Part C), deleting the
rows of outputs (from Table D) and performance measures (from Table E) that are not relevant for
the individual funded service, if applicable.

Counting Rules for Outputs
Table D – Counting Rules for Outputs

 Funded Output               Output           Counting Rule                  Examples
                      Measure
General service       Hours     Count hours of time service   A parent phones a service whose primary
availability                    is available to provide       role is not the provision of general service
information, advice             information, advice and       availability, information, advice and referral,
                                referral for clients.         asking for information about services for
and referral
                                                              their child. The time spent on the call is 15
                                                              mins. Count as 15 mins.
                                                              A service is open from 9am to 4pm with a
                                                              primary role of providing information, advice
                                                              and referral to clients. Count seven hours.
                      Clients   Count one for each client     Client visits a service and is provided
                                that is provided with         information, with no other activities
                                information, advice and       undertaken. Count as one client.
                                referral service

Needs assessment      Hours     Count hours of time spent     A person receives information, referral and
and management of               with and on behalf of each    advice as part of their case management
case/service plans              client.                       plan; time spent with them is 10 mins.
                                                              Count as 10 mins.
                                                              You contact a possible referral option on
                                                              behalf of a client. You spend 20 mins
                                                              speaking with service and deciding
                                                              outcome. Count as 20 mins.
                                                              Two workers spend one hour planning and
                                                              preparing material for a group counselling
                                                              session. Count as two hours.
                                                              You take 15 mins to write case notes.
                                                              Count as 15 mins.
                                                              You take 10 mins to input client information
                                                              into YARI client management system.
                                                              Count as 10 mins.
                     Clients   Count one for each client      Client is referred to your service and it is
                               that undertakes an             determined that a full assessment and
                               assessment and has a case      planned support approach will be
                               plan                           undertaken. Count as one client.
                                                              A client attends one needs assessment
                                                              interview and five counselling sessions.
                                                              Count as one client.
Counselling          Hours     Count hours of time spent      A service user attends a one hour
                               with and on behalf of each     appointment with a counsellor at the service.
                               client.                        Count as one hour.
                                                              The service telephones a service user and
                                                              provides telephone counselling for one hour.
                                                              Count as one hour.
                                                              A counsellor visits a service user for one
                                                              hour of counselling. Two hours travel time to
                                                              the service user’s home and one hour
                                                              counselling. Count as one hour (travel time
                                                              not included).
                                                              You contact a possible referral option on
                                                              behalf of a client. You spend 20 mins
                                                              speaking with service and deciding
                                                              outcome. Count as 20 mins.
                     Clients   Count one for each client      Two siblings, one aged 10 and the other
                               that undertakes counselling.   aged 16, attend family counselling. Count as
                                                              two clients.
                                                              A mother and her 20 year old son attend
                                                              family counselling. Count as one client.
                                                              A 17 year old mother and her five year old
                                                              child attend crisis counselling. Count as one
                                                              client.
Allied               Hours     Count hours of time spent      A youth organisation provides a doctor who
Health/paramedical             with and on behalf of each     is engaged to be available for four hours one
care                           client.                        afternoon a week. Count as four hours.
                                                              A registered nurse undertakes street
                                                              outreach with homeless young people for
                                                              four hours. The nurse directly engages with
                                                              three clients. Count as four hours
                                                              A registered mid-wife undertakes a two hour
                                                              antenatal group with 10 participants.
                                                              Planning time was two hours for the session.
                                                              Count four hours.
                     Clients   Count one for each distinct    A youth organisation provides a doctor one
                               individual provided with a     afternoon a week for four hours. If two
                               service.                       clients use the service, count two clients (do
                                                              not include children attending with parents
                                                              unless seen by doctor).
                                                              A registered mid-wife undertakes a two hour
                                                              antenatal group with 10 participants. Count
                                                              10 clients.
                                                              A registered nurse undertakes street
                                                              outreach with homeless young people for
                                                              four hours. The nurse directly engages with
                                                              three clients. Count three clients.
Community education   Hours     Count number of hours a          A worker spends three hours planning an
                                service is involved in           activity for young people. The worker also
                                delivering and preparing for     spends two hours engaging the local
                                a community education            community on behalf of the participants
                                program.                         identifying business mentors for the young
                                                                 people involved.
                                                                 The worker then spends 10 hours delivering
                                                                 the program.
                                                                 Count 15 hours in total.
                      Clients   Count one for each distinct      A worker runs a community development
                                individual that participates     activity with young people.
                                in a community education         Seven young people participate.
                                program.                         Count as seven clients.

Living skills         Hours     Count hours of time spent        A service conducts a three hour course for
development                     with and on behalf of clients.   service users on personal hygiene and
                                                                 grooming. Three hours spent facilitating
                                                                 course, two hours spent planning for the
                                                                 course. Count as five hours.
                                                                 A service spends one hour teaching a
                                                                 service user budgeting skills. Count as one
                                                                 hour.
                                                                 A youth worker accompanies a young
                                                                 person on a trip to the supermarket to buy
                                                                 groceries and put budgeting into practice.
                                                                 Travel with the client in the car is 45 minutes
                                                                 each way. Time spent shopping is one hour.
                                                                 Count as two and half hours.
                      Clients   Count one for each distinct      A service conducts a course for service
                                individual provided with a       users on personal hygiene and grooming.
                                service.                         Five clients attend, one cannot locate child
                                                                 care and brings her two year old child to the
                                                                 course. Count as five clients.


Cultural group        Hours     Count hours of time spent        A youth service engages an arts worker to
development                     with and on behalf of clients.   run an arts program with five young people
                                                                 aimed at developing cultural identity. The
                                                                 program funs for five hours per day for two
                                                                 days. Planning and development of the
                                                                 program takes 16 hours. Count as 26 hours.
                                                                 The service telephones a service user and
                                                                 provides telephone counselling for one hour.
                                                                 Count as one hour.
                      Clients   Count one for each distinct      A youth service engages an arts worker to
                                individual provided with a       run an arts program with five young people
                                service.                         aimed at developing cultural identity. One of
                                                                 these clients only attends part of the
                                                                 program. Count as five clients.


Recreation and        Hours     Count hours of time spent        A service runs a camp to the Outlook at
leisure                         with and on behalf of clients.   Boonah. The group leaves Brisbane at 9am
                                                                 Monday and returns at 9am Wednesday.
                                                                 Count as 48 hours.
                                                                 A service spends one hour teaching a
                                                                 service user budgeting skills. Count as one
                                                                 hour.
                        Clients          Count one for each distinct       A service runs a camp to the Outlook at
                                         individual provided with a        Boonah. Eight young people attend the
                                         service.                          camp. Count as eight clients.




Community               Hours            Count hours of time a             A service runs a skills development
centre-based                             service is made available to      workshop for young people. Preparation
development and                          provide development and           time, including pack-up at the end of the
                                         support                           workshop, is three hours, and the workshop
support
                                                                           runs for four hours. No clients attend. Count
                                                                           three hours.

                        Clients          Count one for each distinct       Four young people attend a service to
                                         individual that attends           undertake a job readiness workshop. Count
                                         community centre-based            as four clients.
                                         development and support
                                         activities


Coordination/network    Milestones       Count ‘yes’ if milestone          N/A
development                              completed or the required
                                         portion of tasks are
                                         completed for the reporting
                                         period.


Social action and       Milestones       Count ‘yes’ if milestone          N/A
group advocacy                           completed or the required
                                         portion of tasks are
                                         completed for the reporting
                                         period.




Count this time as part of hours of service/output                     Not counted in hours of service
Time spent with                   Time spent on behalf of a            Indirect time:
clients/service                   client or which can be               Travel
users/community in person         attributed to a client:              Team meetings
or on the phone, for example:
                                  Arranging a referral               Training
Counselling                     Writing file notes                 Networking meetings
                                                                       Getting supervision
Case management                 Participating in case
                                                                       Compiling or entering data for reporting
Personal assistance               conferences
                                                                         purposes
                                  Recording data at time of
                                    assessment                         Collating data
                                  Mobile service delivery            Administrative tasks
                                                                       Supervising staff
                                  Preparing training materials
                                  Time available for clients
                                    (output specific)
                                      All included in establishing cost
Counting Rules for Performance Measures
Table E - Counting Rules for Performance Measures

 Performance Measure                  Counting Rule               Examples
 Number of clients identifying as     Count one for each client   A service user identifies as being of Aboriginal and/or
 Aboriginal and/or Torres Strait      who identifies as being     Torres Strait Island descent. Count as one client.
 Islander.                            of Aboriginal and/or
                                      Torres Strait Islander
                                      descent
 Number of clients identifying as     Count one for each client   A service user identifies as being an immigrant whose
 being from Culturally and            who identifies as being     first language is not English. Count as one client.
 Linguistically Diverse               from a culturally and
                                      linguistically diverse
 backgrounds.
                                      background.
 What significant achievements        n/a                         Examples may include new staff member; training;
 or factors have impacted on the                                  work process enhancement; new referral
 quality of service delivery during                               arrangements; more integrated service delivery
 the reporting period?                                            etc.
                                                                  Examples may include reduction in staff numbers;
                                                                  natural disaster diverting resources etc.
 Provision of brokerage in            Complete the brokerage      n/a
 specified format                     report in the format
                                      provided.


 Report attached as per the           Provision of a report as    n/a
 Service Agreement                    outlined in the Service
 requirement.                         Agreement.




Additional Conditions
All new additional conditions must be endorsed by Legal Services before inclusion in the initiative
template and Service Agreement (Part C).

Insert the following conditions into Item 11.2 and 11.3 of the Service Agreement (Part C):

11.2    Reporting Frequency
The Reporting frequency outlined in Items 6.1 and 6.2 of the Service Agreement (Part C) for the initial
twelve month period of this agreement being <insert date> to <insert date> will be quarterly to monitor
the implementation of Output Funding and Reporting. At the end of the stated period the reporting
frequency will be reviewed. The Department will notify you in writing to advise any change.

11.3 Client Data Collection and Reporting
11.3.1 We are introducing the collection of client related outcome measures. The purpose of these
       outcome measures is to monitor the effectiveness of YARI program funding. Outcomes
       measurement involves the regular and accurate collection and reporting of client data. Refer
       Report Template for IS70.
11.3.2    You will provide a written report containing the data outlined in the report template identified in
         Item 6.2 IS70.




Report Template
If the Service is required to use a specific reporting template, Insert the report template provided
by the Program Area into the Service Agreement (Part C) as Attachment X.

Attachment X


                                      Youth at Risk Initiative (YARI)
                       IS70 Client Data Collection and Reporting


Please collect and report on data relevant to a young person engaged with the service and the service
model being delivered, including (but not limited to) the following:


Identified goal*                                                         Number of young         Number of young
                                                                         people with this        people who have
                                                                         identified goal.**      achieved the goal.

Engagement or re-engagement in education, training or
employment

Strengthened connections with family, peers, culture and/or
community

Improved health and well-being

Safe accommodation

Improved social, living and or/parenting skills

Youth Justice related goals

Child Safety related goals for self

Child Safety related goals for young person’s child
*    Add or remove identified goals as relevant to the client.
**   A young person can be counted towards achieving one or more goals if relevant.
Attachment XX
Development document only - This form must be returned to the program area before the
Service Agreement can be progressed for approval. This document will NOT be attached to the
Service Agreement.

SERVICE MODEL RATIONALE

Service Name:                                              Service Number:
Please provide a brief rationale or evidence for how the current service delivery model, or proposed
service model, aligns with each consideration in the table below. For further assistance in completing this
form refer to Figure 4, on page 33 of the YARI Program Guidelines.
Responses from the Program Record Questionnaire Spreadsheet may assist in populating questions one
and two.
1. Organisational considerations
Supporting evidence should include information about:
    staffing levels
    availability of funds (including joint funding or other funding sources)
    historical service model
    expertise and experience of current staff
Respond here:



2. Type of service response
Supporting evidence should include information about:
    community need
    activities and method of service delivery e.g. outreach
    operating hours and after hour arrangements
    catchment area for service delivery
    your prioritised age cohort, within the 10 – 25 year age range
    your prioritised target group e.g. LGBT, Aboriginal and Torres Strait Islander young people, young
       parents
    contemporary evidence based practice/s
Respond here:




3. Referral pathways and key partnerships
Supporting evidence should include information about:
    referral pathways that influence your service model e.g. referrals from youth justice, referrals to
       specialist counselling
    key partnerships in the sector that influence your service model
Respond here:




4. Alignment with YARI program guidelines
Supporting evidence should include information about:
    how your service model aligns with the YARI Program Guidelines

Respond here:
Attachment XXX
This document must be attached to the Service Agreement. Allocate attachment number when
adding to the Service Agreement – Part C

SERVICE IDENTIFIERS
Service Name:                                               Service Number:
To complete this document a service should tick the relevant delivery method/s, needs focus and target
group/s for their service from the table below and return to their Community Support Officer for
attachment to the Service Agreement.


           Delivery Method                     Needs Focus                          Target Group
 Outreach                           Family connections                    Aboriginal and Torres Strait
                                                                          Islander
 Group activities                   Recreation and leisure                Culturally and Linguistically
                                                                          Diverse
 Individual support                 Physical health                       Lesbian, Gay, Bisexual,
                                                                          Transgender
 Appointments                       Community connections                 Women

 Specialist activity                Pregnant/parenting young              Men
                                    people
 Supported community access         Mental health                         Young parents

 Counselling                        Culture                               Involved in Youth Justice
                                                                          system
 Drop-in                            Suicide prevention                    Child Protection involvement

 Workforce support                  Sexuality and relationships           Disengaged from education

                                    Crime prevention                      Socially isolated

                                    Diversionary/supervision              Unemployed

                                    Education support                     Homeless/unstable
                                                                          accommodation
                                    Practical and living skills           Youth worker

                                    Alcohol and substance misuse          Youth service provider

                                    Employment support                    Parents/care-givers of young
                                                                          people

								
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