Sam Jalali

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					                                  Sam Jalali
Personal Data
                                                     Qualifications Summary
   Sam Jalali
                                 Sep ’10 to Sept ‘11
   22nd December ‘84
                                  University of Greenwich
   British
                                  MA Events Management

                                 Sep ’06 to Jul ‘09
Special Skills
                                  University of Westminster
                                  BMUS (Hons) Commercial Music
   Microsoft Office
                                 Sep ’01 to Jul ‘04
    advanced level),
                                  Broomfield School
                                  A-Levels (Business AVCE: CC; Photography: C)
   Adobe Acrobat
                                  ***Young Person’s Enterprise Award (Director)***

                                 Sep ’99 to Jul ‘01
                                  Sandringham School
                                  11 GCSE’s including Mathematics (B) English (C,C) Science (C,C)
   English (Mother
   Farsi (Fluent)                                          Work History
   Turkish & Azeri
    (Intermediate)         Aug’07 to Present                    The Carphone Warehouse PLC

                           Europe’s largest independent mobile phone retailer

Other Details              Job Description                      Assistant Manager Trainee/
                                                                Senior Sales Consultant
   Residential Address;
                                 Reporting directly to the Store Manager;
17 Victor Villas
                                 Assisting the Store Manager with the daily management of the store, its
Great Cambridge Road
Lower Edmonton
                                  opening and closing being the only other key holder;
London     N9 9UP                Undertaking important managerial decisions in the absence of the Store
                                 Providing insurance replacements, sending mobiles for repair and other
 Mobile Number;                  various billing and delivery issues of stock;
Personal: 07900803030            Liaising with the Mobile Operator Customer Services to resolve
Business: 07587070800             customer complaints;
                                 Stock checks once every day to insure all stock is accounted for and
                                  correctly placed in the allocated areas of the stockroom;
   E-mail Address;           Undertaking the store banking twice weekly and depositing into the
                                  company bank account;
                                 Regularly participating and volunteering in training schemes and
                                  programmes to better my personal knowledge of Telecommunications
                                  industry, products, services and the future of the industry;
                                 Maintaining a database with specialist knowledge of the mobile
                                  operators and mobile phone handsets;
                                 Selling various contracts on tablets, mobile phones, iPads and smart
                                  phones to customers, ensuring the most appropriate tariff and product
                                  are provided to the customer within their budget.
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                                     Sam Jalali

   Personal Achievements

      Achieving Senior Sales Consultant status through my level of experience and commitment to the
      Awarded a Gold Badge for exceptionally good customer service and by obtaining personal sales
       targets, which are set higher than all others within the region;
      Receiving 100% feedback following Mystery Shopper visits on several occasions and received £100
       bonus in each instance;
      Assisted in hitting the monthly store target by personally generating 35-40% of the total target
      Brought in continuous revenue through developing business relationships with repeat customers.

Feb ’04 to Sep ‘06                   Inmac

Part of Dixons Plc, specializing in Business to Business Sales

Job Description                      Senior Sales Administrator

      Reporting directly to the Sales Administration Controller;
      Assisting the Sales Managers with management of their client accounts;
      Reviewing declined transactions and failed payments, informing the relevant Sales Manager and
       taking appropriate actions;
      Liaising with Credit Control department to ensure all information provided matched for transactions
       and preventing fraud taking place;
      Regularly reviewing internet transactions, matching the codes entered by the end user to the relevant
       Sales Manager, liaising with the Sales Manager to obtain further instructions on how to proceed;
      Analysing transactions and producing daily reports to the Senior Administrations Controller;
      Helping clients with any transaction issues that may arise, maintaining a high level of service to
       ensure continued business is received from the client.

   Personal Achievements

      Grew within the company ranks to reach Senior Sales Administrator with a successful track record;
      Developed an administration strategy, which increased the efficiency of our B to B business
       handling and producing better relationships with the Sales Managers;
      Received recognition for my personal achievements in the form of a Bonus on a monthly basis;
      Assisted the organisation in retaining several key accounts (with values of over £250k) though
       personally handling their complaints and seeing everything through from ordering to delivery when
       Sales Managers were absent;
      Became a key asset within the Administration Department due to my ability to become adaptable to
       different areas.

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