Fast Facts Standardized software saves Amsterdam’s forgotten animals Organization Dierenopvangcentrum Outdated systems at Amsterdam’s largest animal shelter led to increased Amsterdam (DOA) inefficiencies. Dierenopvangcentrum Amsterdam (DOA) was able to Amsterdam, the Netherlands transform its operations in a move that benefited customers, donors, and www.dierenasielamsterda some special animals. m.nl Business Need Disparate and outdated Dierenopvangcentrum Amsterdam (DOA) is a software caused severe nongovernmental organization in Amsterdam that delays in customer and specializes in sheltering and placing distressed cats and donor relations. dogs. We are the biggest animal shelter in the Netherlands with a capacity of 450 cats and 180 dogs. Solution Like all animal shelters in the Netherlands, we pursue a Develop a standardized “no-kill policy.” Currently, we have 35 employees, most software network that of whom are active in animal care. We are lucky to be allows employees and supported by a large contingency of volunteers who volunteers to work more walk the dogs and work with our staff to re-socialize efficiently. cats (helping cats become comfortable with people after traumatic experiences). Results In addition to housing more animals than any shelter Utilizing a dynamic in the Netherlands, we are also one of the oldest organizations of our kind, having been operating system, staff can in operation for more than 100 years. Unfortunately, our IT infrastructure had become now easily communicate so outdated, it seemed as if we had not upgraded since our doors first opened. with customers and Before reaching out to Microsoft, we had six PCs running multiple operating systems present the shelter more and networked together with a series of nonsensical wires. This makeshift network favorably to donors. limited our organization to one e-mail address, which could only be accessed from a single computer. Our Chief Executive Officer literally had to print out every e-mail the Software and Services shelter received and post them to a cork message board in our office. With so much Windows Server® time dedicated to manual tasks like this, it would often take us two weeks to address customer inquiries. We were also suffering financially, missing important bills in the Windows Vista® chaotic paper trail that was being printed and posted on a daily basis. We needed help. The 2007 Microsoft® Office system With assistance from local donors, we were able to secure 12 additional PCs. While this was a major step for the shelter, the PCs did not come with software of any kind. Enter Microsoft. We applied for and were awarded a grant from Microsoft that completely changed the way we work and survive as an organization. The 2007 Microsoft Office system and Windows Vista have brought much-needed stability and standardization to our network. We have advanced from having to reserve time on our lone PC to send e-mails, to being able to answer customers’ questions on the day they are asked. Information that was once shared on a bulletin board is now easily available on each employee’s desktop. We are now Page 2 of 2 able to collaborate effectively both online and offline, giving us more time to do what we are most passionate about: saving animals. Additionally, using Microsoft Office PowerPoint®, we are now able to create and deliver professional presentations about valuable work we do at the shelter to donors. This is critical for us financially, since roughly 50 percent of our yearly budget comes from donations. From this strong technology base, we plan to use the extra time and money our new software has given us to develop educational programs for schoolchildren as well as low-income and disabled animal owners. It is our mission to help these populations take better care of their animals before they need us. The Microsoft Unlimited Potential grant is helping us achieve this mission, and we could not be happier for the opportunity.
Pages to are hidden for
"Amsterdam_Animal_Shelter_CaseStudy"Please download to view full document