Ben VanOrden - Resume

							                                                                              p0wd3r@protocol42.com
     Ben VanOrden
                                                                              Home Phone: 801-566-5294
     1351 Countrywood Ln
                                                                              Work Phone: 801-553-6026
     West Jordan, UT 84088
                                                                              Cell Phone: 801-554-2462




Ben VanOrden
OBJECTIVE:
     I enjoy working in an environment where I am challenged and able to troubleshoot problems and develop solutions.


PROFESSIONAL EXPERIENCE:

                                        Network Technician/Engineer
03/2002 - Present                        Protocol 42 (p42.com)                    Salt Lake City, UT
 ·   Setup a network capable of connecting 100 or more people within a short amount of time.
 ·   Configuration of Cisco switches with Copper Gigabit and Fiber Optic GBIC expansion modules all connecting to a
     single backbone.
 ·   Providing an internal web server running MySQL, PHP, Apache, IIS, and FTP for fast reliable data transfers within the
     network. The server contains that latest patches and files needed by customers at the event.
 ·   Scanning the network for viruses and assisting customers with cleaning the infections from their computers.
 ·   Configuration of high end Cisco routing equipment to manage data transfers from the private internal network to the
     Internet through a single Internet backbone for web browsing and gaming. Category 5 cable termination and using
 ·   110Connect AMP patch panels and punch down boxes.
 ·   Troubleshooting customer computers and solving networking issues in minimal time.
 ·   Maintain customer satisfaction by building good relationships with customers.
 ·   Working with venders and sponsors to coordinate events that are held on a monthly basis.
 ·   Working fast and accurately to ensure customers have ample time to play while attending the events.
 ·   Maintain the web site www.protocol42.com and a PHP/MySQL forum.


                                               Sr. Network Engineer
06/2001 - Present                        ACS                                      Draper, UT
 ·   Configuration of Cisco and Foundry routers and switches to maintain network stability and expansion.
 ·   Microsoft Exchange server administration and management including Blackberry support.
 ·   Active Directory domain implementation and maintenance.
 ·   SQL database management and administration including trouble shooting many different SQL databases to ensure
     the highest possible performance is achieved.
 ·   Virus detection and containment across multiple domains and networks all around the world.
 ·   Designing network expansions and running cable for new departments and new additions.
 ·   Inventory management to ensure the proper equipment is in place for the job, and that there are enough spare
     pieces of equipment and parts in the case of a sudden failure.
 ·   Security implementation throughout the network including proxy servers, access lists, and PIX firewalls to protect
     the sensative data within the network.
 ·   Phasing out older operating systems and keeping the new ones up to date and secure.


                           Technical Support Rep for AT&T@home Cable ISP
06/1999 - 06/2001                        Convergys                                Murray, UT
 ·   Floor training on computer systems, hardware repair/troubleshooting and training on new software.
 ·   Troubleshoot and maintain Internet connections via cable modem. Manage customer accounts for a nation wide
     network.
 ·   Configure customer operating systems, with support for Microsoft and Macintosh, to work with a network style
     Internet connection.
 ·   Provided customer service while providing team training and customer awareness of network problems.
 ·   Managed credit card payment batch files on a daily basis to ensure payments were applied to the correct accounts
     on time.


EDUCATION:

                                           Advanced Technical Center
09/2000                                                                           Salt Lake City, UT
 ·   Training in Cisco routers and Catalyst Switches.
 ·   Fine-tuned my skills with networking and networking operating systems.
 ·   Broad knowledge of Microsoft Office products, Corel, Novell, Lotus, and others.
 ·   I have worked with computer hardware for over eight years.
 ·   I have a strong understanding of TCP/IP and other protocols.
 ·   I know Microsoft operating systems in and out.


ADDITIONAL INFORMATION:
     I feel I have mastered technical support and customer management. I am confident working with any computer
     platform. My strongest knowledge lies in Microsoft operating systems including; Windows 95/98/Me, Windows
     NT/2000/2003/XP/Vista/2008 (x64 and x86), and DOS. I am very familiar with UNIX and Linux and some
     mainframes. I can even implement Macintosh into the mix. I have worked extensively with Novell Netware and ZEN
     Works. I know many database programs including; MS SQL 7/2000/2005, MS Access 97/2000/2003/2007, MySQL,
     and others. I have an outstanding knowledge of computer hardware and architecture, and feel I can locate and
     eliminate any problems that can arise with any computer system or network. I'm familiar with JAVA programming
     and Java script. HTML is very strong area along side many other Internet languages like CGI and PHP. Setting up
     networks and making all of the computers work together is my specialty.


PROFESSIONAL REFERENCES:


     Name                               Contact information                               Job Title
     Phil Bailey                        phil.bailey@acs-inc.com, 553-6025                 Regional IT Manager
     Cameron Steadman                   cameron.steadman@acs-inc.com, 553-6023            Division IT Manager
     Lorin Ball                         lorin.ball@acs-inc.com, 553-6021                  Security Analyst