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WILLIAM F. QUINN 242 Calvert Drive Lusby, Maryland 20657 Home: 410-326-1183 Cell: 443-532-1531 firstname.lastname@example.org Information Systems Specialist SUMMARY Over 22 years experience using, constructing and repairing desktop computers, Windows servers and solving computer requirements for a tremendous number of people. Over 30 years of onsite and phone technical support. My experience includes: Migrated data, including Active Directory mailboxes, from Windows Server 2000 to Windows Server 2008 and cable running within a building and aircraft hangars. Blending state-of-the-art IT training with an unblemished 20-year U.S. Navy track record as an Information Systems Manager. EDUCATION Westwood College, Westminster, CO BS, Information Technology, Network Management March 2011 GPA 3.6, Dean’s List Award recipient and multiple President’s List Award recipient 2009-2011 SPECIALIZED TRAINING Remedy Help Desk Ticketing Microsoft Office Suite 2000 – 2010 Windows Server 2003 and 2008 DOS and Windows operating systems up to and including Windows 7 Active Directory 2000 – 2008 Basic Linux Server 9 Server Data Migration MS SQL EMPLOYMENT HISTORY Quality PC Repair, Lusby, MD Mar 2000 – Current Self Employed IT Manager Provided onsite computer services for over 4,000 customers, residents and businesses of southern Maryland including ReMax, Century 21, Quality Home Builders, Three Notch Veterinarian, Target Optical, and AMMCO. Contracted work for 2Net Corporation, Barrister Global Services, Bartlesville PC & Networking, Epic Technologies, LLC, and Global Technical Services, Inc. Services included: Call Center support, Desktop and Laptop support, sales, software/ hardware troubleshooting and repair, hardware and software upgrades, data recovery and transfer, networking, consultation and training. Performed training to end user’s and companies covering the use of computer hardware and software. Used PC Check software for in-depth testing of CPUs, Motherboards, Memory and Hard Drives. Assisted clients with setting up hardwire and wireless devices and networking. Performed various repairs, including data and password recovery, on both PC and MAC computers saving users and companies over the average of $300.00. Maintaining and repairing desktops, laptops, and Windows Server 2003 on a pro bono basis for United Way of Calvert. Delex Systems, Inc., Vienna, VA Oct 2008 – Aug 2010 IT Manager Performed daily data transfer using Document Detective, setting up and managing accounts, updating users’ password and permissions within a network exceeding 800 users. Deployed nationwide to update computer hard drives and printers managing three service technicians during the deployments. Used Encase Forensic software to investigate violations within a server or storage media. William F. Quinn Page 2 of 2 Paragon Solutions & Technology, San Diego, CA Feb 2008 – Oct 2008 cNMCI Coordinator Tier 3 Classified Navy/Marine Corps Intranet Transition Coordinator at NAS Patuxent River, MD. Supervised the rollout of server cabinets and computers on the high side (classified) to include Harris, Inc. contractors, for example, electricians and warehouse personnel. Deployed 173 classified Navy/Marine Corps Intranet Transition Coordinator computers to Dahlgren Naval Base, VA. MILITARY US Navy – Honorable Discharge Sep 1980 – Mar 2002 Information Systems Officer/Computer Repair Technician Computer/Software Call Center Managed and monitored secure information sent via email and saved on computers and peripherals Developed training curriculum and supervised migration of 450 users in four dispersed locations to Windows 95/98 and Windows NT 4.0. Provided one-on-one training and support for Microsoft Windows and MS Office products and other application software. Managed over 450 users, 241+ nodes, from Call Center, troubleshooting hardware/software PC and laptops running Windows 95/98 and NT 4.0, including printers, within the US Navy. Computer Department Supervisor Managed 10 computer technicians at Kirkland Air Force Base while attached to Naval Weapons Evaluation Facility. Maintained over 450 computers at Strike test Squadron, NAS Patuxent River, MD. Performed preventive maintenance, troubleshooting and repair of computers and printers. Troubleshot faulty component within the PC.
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