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									        RD.020 Process Questionnaire                                                8/31/2012




N
o    OBM Level I                       OBM Level II     OBM Level III    Category

1    GENERAL                           not identified   not identified   Business

2    GENERAL                           not identified   not identified   Business

3    GENERAL                           not identified   not identified   Business

4    GENERAL                           not identified   not identified   Business

5    GENERAL                           not identified   not identified   Business

6    GENERAL                           not identified   not identified   Business

7    GENERAL                           not identified   not identified   Business

8    GENERAL                           not identified   not identified   Business

9    GENERAL                           not identified   not identified   Business

10   GENERAL                           not identified   not identified   Business

11   GENERAL                           not identified   not identified   Business

12   GENERAL                           not identified   not identified   Business

13   GENERAL                           not identified   not identified   Business

14   GENERAL                           not identified   not identified   Business

15   GENERAL                           not identified   not identified   Business

16   GENERAL                           not identified   not identified   Business

17   GENERAL                           not identified   not identified   Business

18   GENERAL                           not identified   not identified   Business

19   GENERAL                           not identified   not identified   Business

20   GENERAL                           not identified   not identified   Business

21   GENERAL                           not identified   not identified   Business
        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                     1 of 1039
         RD.020 Process Questionnaire                                                                                        8/31/2012




N
o    OBM Level I                        OBM Level II                   OBM Level III                     Category

22   Financial Management               General Financial Accounting   Maintain General Ledger           Chart of Accounts

23   Financial Management               General Financial Accounting   Maintain General Ledger           Chart of Accounts

24   Financial Management               General Financial Accounting   Maintain General Ledger           Chart of Accounts

25   Financial Management               General Financial Accounting   Maintain General Ledger           Chart of Accounts

26   Financial Management               General Financial Accounting   Maintain General Ledger           Chart of Accounts

27   Financial Management               General Financial Accounting   Maintain General Ledger           Chart of Accounts

28   Financial Management               General Financial Accounting   Maintain General Ledger           Chart of Accounts

29   Financial Management               General Financial Accounting   Maintain General Ledger           Chart of Accounts

30   Financial Management               Treasury                       Manage Currency & Interest Risk   Currency

31   Financial Management               Treasury                       Manage Currency & Interest Risk   Currency

32   Financial Management               Treasury                       Manage Currency & Interest Risk   Currency

33   Financial Management               Treasury                       Manage Currency & Interest Risk   Currency

34   Financial Management               Treasury                       Manage Currency & Interest Risk   Currency
35   Financial Management               General Financial Accounting   Process General Ledger            Periods

36   Financial Management               General Financial Accounting   Process General Ledger            Periods

37   Financial Management               General Financial Accounting   Process General Ledger            Periods
38   Financial Management               General Financial Accounting   Process General Ledger            Periods
39   Financial Management               General Financial Accounting   Process General Ledger            Periods
40   GENERAL                            not identified                 not identified                    Business
41   GENERAL                            not identified                 not identified                    Business

42   GENERAL                            not identified                 not identified                    Business

43   GENERAL                            not identified                 not identified                    Business

44   GENERAL                            not identified                 not identified                    Business




         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                             2 of 1039
         RD.020 Process Questionnaire                                                                  8/31/2012




N
o    OBM Level I                        OBM Level II                   OBM Level III    Category


45   GENERAL                            not identified                 not identified   Business

46   GENERAL                            not identified                 not identified   Business
47   GENERAL                            not identified                 not identified   Business

48   GENERAL                            not identified                 not identified   Business

49   GENERAL                            not identified                 not identified   Business

50   GENERAL                            not identified                 not identified   Business

51   GENERAL                            not identified                 not identified   Reporting
52   Procurement                        not identified                 not identified   Maintenance
53   Procurement                        not identified                 not identified   Maintenance

54   Procurement                        not identified                 not identified   Other

55   Procurement                        not identified                 not identified   Other

56   Procurement                        not identified                 not identified   Other

57   Financial Management               General Financial Accounting   not identified   Period Close

58   Financial Management               General Financial Accounting   not identified   Period Close

59   Financial Management               General Financial Accounting   not identified   Period Close

60   Financial Management               General Financial Accounting   not identified   Period Close

61   Financial Management               General Financial Accounting   not identified   Period Close

62   Financial Management               General Financial Accounting   not identified   Period Close

63   Financial Management               General Financial Accounting   not identified   Period Open

64   Financial Management               General Financial Accounting   not identified   Period Open

65   Financial Management               General Financial Accounting   not identified   Period Open

66   Financial Management               General Financial Accounting   not identified   Period Open


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                       3 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




N
o    OBM Level I                        OBM Level II                                 OBM Level III      Category

67   Financial Management               General Financial Accounting                 not identified     Period Open/Close

68   Financial Management               General Financial Accounting                 not identified     Period Open/Close

69   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

70   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



71   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




72   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

73   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

74   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



75   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

76   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

77   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

78   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting
79   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

80   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

81   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

82   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

83   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

84   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

85   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                            4 of 1039
         RD.020 Process Questionnaire                                                                                     8/31/2012




N
o    OBM Level I                        OBM Level II                                 OBM Level III      Category


86   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

87   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

88   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



89   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

90   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



91   Procurement                        not identified                               not identified     Security



92   Procurement                        not identified                               not identified     Security

93   Procurement                        not identified                               not identified     Security

94   Procurement                        not identified                               not identified     Security

95   Procurement                        not identified                               not identified     Security

96   Procurement                        not identified                               not identified     Security



97   Procurement                        not identified                               not identified     Validation

98   Procurement                        Sourcing                                     not identified     Purchase Orders



99   Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Analysis

100 Procurement                         not identified                               not identified     Buyers

101 Procurement                         not identified                               not identified     Buyers

102 Procurement                         Ordering                                     not identified     Buyers
103 Procurement                         Ordering                                     not identified     Buyers
104 Procurement                         Ordering                                     not identified     Buyers


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                          5 of 1039
         RD.020 Process Questionnaire                                                                                     8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III    Category

105 Procurement                         Ordering                                     not identified   Buyers

106 Procurement                         Ordering                                     not identified   Buyers



107 Procurement                         Ordering                                     not identified   Buyers



108 Procurement                         Ordering                                     not identified   Buyers
109 Procurement                         Ordering                                     not identified   Buyers

110 Financial Management                Budgeting                                    not identified   Encum-brances

111 Financial Management                Budgeting                                    not identified   Encum-brances
112 Financial Management                Budgeting                                    not identified   Encum-brances

113 Financial Management                Budgeting                                    not identified   Encum-brances
114 Financial Management                Budgeting                                    not identified   Encum-brances

115 Financial Management                Budgeting                                    not identified   Encum-brances
116 Financial Management                Budgeting                                    not identified   Encum-brances
                                                                                                      Matching        &
117 Procurement                         Accounts Payable                             not identified   Approval
                                                                                                      Matching        &
118 Procurement                         Accounts Payable                             not identified   Approval
                                                                                                      Matching        &
119 Procurement                         Accounts Payable                             not identified   Approval
                                                                                                      Matching        &
120 Procurement                         Accounts Payable                             not identified   Approval
                                                                                                      Matching        &
121 Procurement                         Accounts Payable                             not identified   Approval
                                                                                                      Open/Close
122 Financial Management                General Financial Accounting                 not identified   Periods
                                                                                                      Open/Close
123 Financial Management                General Financial Accounting                 not identified   Periods

124 Financial Management                Operations Analysis & Management Reporting   not identified   Other



125 Financial Management                Operations Analysis & Management Reporting   not identified   Other



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                          6 of 1039
        RD.020 Process Questionnaire                                                      8/31/2012




N
o   OBM Level I                        OBM Level II     OBM Level III    Category


126 Procurement                        Sourcing         not identified   Purchase Order

127 Procurement                        Ordering         not identified   Purchase Order
128 Procurement                        Ordering         not identified   Purchase Order

129 Procurement                        Ordering         not identified   Purchase Order

130 Procurement                        Ordering         not identified   Purchase Order

131 Procurement                        Ordering         not identified   Purchase Order
132 Procurement                        Sourcing         not identified   Purchase Order

133 Procurement                        Sourcing         not identified   Purchase Order

134 Procurement                        not identified   not identified   Purchase Order

135 Procurement                        not identified   not identified   Purchase Order

136 Procurement                        Ordering         not identified   Purchase Order
137 Procurement                        Ordering         not identified   Purchase Order
138 Procurement                        Ordering         not identified   Purchase Order

139 Procurement                        Ordering         not identified   Purchase Order

140 Procurement                        Ordering         not identified   Purchase Order

141 Procurement                        Ordering         not identified   Purchase Order



142 Procurement                        Ordering         not identified   Purchase Order



143 Procurement                        Ordering         not identified   Purchase Order



144 Procurement                        Ordering         not identified   Purchase Order



145 Procurement                        Ordering         not identified   Purchase Order



        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                           7 of 1039
         RD.020 Process Questionnaire                                                               8/31/2012




N
o   OBM Level I                         OBM Level II             OBM Level III    Category

146 Procurement                         Ordering                 not identified   Purchase Order

147 Procurement                         Ordering                 not identified   Purchase Order

148 Procurement                         Ordering                 not identified   Purchase Order

149 Procurement                         Ordering                 not identified   Purchase Order

150 Procurement                         Ordering                 not identified   Purchase Order

151 Procurement                         Sourcing                 not identified   Purchase Order
152 Procurement                         Sourcing                 not identified   Purchase Order
153 Procurement                         Sourcing                 not identified   Purchase Order

154 Procurement                         Sourcing                 not identified   Purchase Order

155 Procurement                         Sourcing                 not identified   Purchase Order

156 Procurement                         Sourcing                 not identified   Purchase Orders



157 Procurement                         Sourcing                 not identified   Purchase Orders



158 Procurement                         Sourcing                 not identified   Purchase Orders



159 Procurement                         Sourcing                 not identified   Purchase Orders



160 Procurement                         Accounts Payable         not identified   Purchase Orders

161 Procurement                         Accounts Payable         not identified   Purchase Orders



162 Materials Management                Receiving & Inspection   not identified   Receiving
163 Materials Management                Receiving & Inspection   not identified   Receiving
164 Materials Management                Receiving & Inspection   not identified   Receiving
165 Materials Management                Receiving & Inspection   not identified   Receiving
166 Materials Management                Receiving & Inspection   not identified   Receiving


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                    8 of 1039
         RD.020 Process Questionnaire                                                            8/31/2012




N
o   OBM Level I                         OBM Level II             OBM Level III    Category

167 Materials Management                Receiving & Inspection   not identified   Receiving

168 Materials Management                Receiving & Inspection   not identified   Receiving
169 Materials Management                Receiving & Inspection   not identified   Receiving
170 Materials Management                Receiving & Inspection   not identified   Receiving
171 Procurement                         Ordering                 not identified   Requisitions
172 Procurement                         Ordering                 not identified   Requisitions
173 Procurement                         Ordering                 not identified   Requisitions
174 Procurement                         Ordering                 not identified   Requisitions

175 Procurement                         Ordering                 not identified   Requisitions

176 Procurement                         Ordering                 not identified   Requisitions

177 Procurement                         Ordering                 not identified   Requisitions
178 Procurement                         Ordering                 not identified   Requisitions

179 Procurement                         Ordering                 not identified   Requisitions

180 Procurement                         Ordering                 not identified   Requisitions



181 Procurement                         Ordering                 not identified   Requisitions

182 Procurement                         Ordering                 not identified   Requisitions

183 Procurement                         Ordering                 not identified   Requisitions

184 Procurement                         Ordering                 not identified   Requisitions

185 Procurement                         Ordering                 not identified   Requisitions




186 Procurement                         Ordering                 not identified   Requisitions
187 Procurement                         Ordering                 not identified   Requisitions
188 Procurement                         Sourcing                 not identified   RFQ
189 Procurement                         Sourcing                 not identified   RFQ

190 Procurement                         Sourcing                 not identified   RFQ

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 9 of 1039
        RD.020 Process Questionnaire                                                                  8/31/2012




N
o   OBM Level I                        OBM Level II                       OBM Level III    Category

191 Procurement                        Sourcing                           not identified   RFQ

192 Procurement                        Sourcing                           not identified   RFQ
193 Procurement                        Sourcing                           not identified   RFQ

194 Procurement                        Sourcing                           not identified   RFQ
195 Procurement                        Sourcing                           not identified   RFQ
196 Procurement                        Sourcing                           not identified   RFQ
197 Procurement                        Sourcing                           not identified   RFQ

198 Procurement                        Sourcing                           not identified   RFQ
199 Procurement                        Sourcing                           not identified   RFQ

200 Procurement                        Sourcing                           not identified   RFQ

201 Procurement                        Sourcing                           not identified   RFQ
202 Procurement                        Sourcing                           not identified   RFQ

203 Procurement                        Sourcing                           not identified   RFQ
204 Procurement                        not identified                     not identified   Vendors
205 Procurement                        not identified                     not identified   Vendors

206 Procurement                        Supplier Management & Evaluation   not identified   Vendors
207 Procurement                        Supplier Management & Evaluation   not identified   Vendors
208 Procurement                        Supplier Management & Evaluation   not identified   Vendors

209 Procurement                        Supplier Management & Evaluation   not identified   Vendors

210 Procurement                        Supplier Management & Evaluation   not identified   Vendors

211 Procurement                        Supplier Management & Evaluation   not identified   Vendors
212 Procurement                        Supplier Management & Evaluation   not identified   Vendors

213 Procurement                        Supplier Management & Evaluation   not identified   Vendors



214 Procurement                        Supplier Management & Evaluation   not identified   Vendors

215 Procurement                        Supplier Management & Evaluation   not identified   Vendors
216 Procurement                        Supplier Management & Evaluation   not identified   Vendors

        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                      10 of 1039
         RD.020 Process Questionnaire                                                                         8/31/2012




N
o   OBM Level I                         OBM Level II                       OBM Level III    Category
217 Procurement                         Supplier Management & Evaluation   not identified   Vendors
218 Procurement                         Supplier Management & Evaluation   not identified   Vendors
219 Procurement                         Supplier Management & Evaluation   not identified   Vendors
220 Procurement                         Supplier Management & Evaluation   not identified   Vendors

221 Procurement                         Supplier Management & Evaluation   not identified   Vendors

222 Procurement                         Ordering                           not identified   Purchase Order



223 Procurement                         not identified                     not identified   Purchase Order

224 Procurement                         Ordering                           not identified   PurchaseOrder

225 Procurement                         Sourcing                           not identified   Purchase Orders

226 Procurement                         Supplier Management & Evaluation   not identified   Vendors

227 Procurement                         not identified                     not identified   Maintenance

228 Procurement                         not identified                     not identified   Maintenance

229 Procurement                         not identified                     not identified   Other

230 Procurement                         not identified                     not identified   Other



231 Procurement                         not identified                     not identified   Other

232 Financial Management                General Financial Accounting       not identified   Period Close

233 Financial Management                General Financial Accounting       not identified   Period Close

234 Financial Management                General Financial Accounting       not identified   Period Close

235 Financial Management                General Financial Accounting       not identified   Period Close

236 Financial Management                General Financial Accounting       not identified   Period Close

237 Financial Management                General Financial Accounting       not identified   Period Close

238 Financial Management                General Financial Accounting       not identified   Period Open

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             11 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category

239 Financial Management                General Financial Accounting                 not identified     Period Open

240 Financial Management                General Financial Accounting                 not identified     Period Open



241 Financial Management                General Financial Accounting                 not identified     Period Open



242 Financial Management                General Financial Accounting                 not identified     Period Open/Close



243 Financial Management                General Financial Accounting                 not identified     Period Open/Close

244 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



245 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



246 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting




247 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



248 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



249 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



250 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

251 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



252 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



253 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           12 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category

254 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



255 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

256 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

257 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

258 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

259 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



260 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



261 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



262 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

263 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



264 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

265 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



266 Procurement                         not identified                               not identified     Security



267 Procurement                         not identified                               not identified     Security

268 Procurement                         not identified                               not identified     Security

269 Procurement                         not identified                               not identified     Security



270 Procurement                         not identified                               not identified     Security


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   13 of 1039
        RD.020 Process Questionnaire                                                        8/31/2012




N
o   OBM Level I                        OBM Level II       OBM Level III    Category


271 Procurement                        not identified     not identified   Security




272 Procurement                        not identified     not identified   Validation
                                                                           Check
273 Procurement                        Accounts Payable   not identified   Reconciliation

                                                                           Check
274 Procurement                        Accounts Payable   not identified   Reconciliation
                                                                           Check
275 Procurement                        Accounts Payable   not identified   Reconciliation

276 Procurement                        Accounts Payable   not identified   Disbursement
277 Procurement                        Accounts Payable   not identified   Disbursement

278 Procurement                        Accounts Payable   not identified   Disbursement

279 Procurement                        Accounts Payable   not identified   Disbursement



280 Procurement                        Accounts Payable   not identified   Disbursement
281 Procurement                        Accounts Payable   not identified   Disbursement
282 Procurement                        Accounts Payable   not identified   Disbursement



283 Procurement                        Accounts Payable   not identified   Disbursement

284 Procurement                        Accounts Payable   not identified   Disbursement



285 Procurement                        Accounts Payable   not identified   Disbursement

286 Procurement                        Accounts Payable   not identified   Disbursement
287 Procurement                        Accounts Payable   not identified   Disbursement

288 Procurement                        Accounts Payable   not identified   Disbursement

289 Procurement                        Accounts Payable   not identified   Disbursement
290 Procurement                        Accounts Payable   not identified   Disbursement

        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                            14 of 1039
        RD.020 Process Questionnaire                                                      8/31/2012




N
o   OBM Level I                        OBM Level II       OBM Level III    Category

291 Procurement                        Accounts Payable   not identified   Disbursement
292 Procurement                        Accounts Payable   not identified   Disbursement

293 Procurement                        Accounts Payable   not identified   Disbursement



294 Procurement                        Accounts Payable   not identified   Disbursement

295 Procurement                        Accounts Payable   not identified   Disbursement
296 Procurement                        Accounts Payable   not identified   Disbursement

297 Procurement                        Accounts Payable   not identified   Disbursement
298 Procurement                        Accounts Payable   not identified   Disbursement

299 Procurement                        Accounts Payable   not identified   Disbursement

300 Procurement                        Accounts Payable   not identified   Disbursement
301 Procurement                        Accounts Payable   not identified   Disbursement
302 Procurement                        Accounts Payable   not identified   Disbursement

303 Procurement                        Accounts Payable   not identified   Disbursement

304 Procurement                        Accounts Payable   not identified   Disbursement
305 Procurement                        Accounts Payable   not identified   Disbursement

306 Procurement                        Accounts Payable   not identified   Disbursement

307 Procurement                        Accounts Payable   not identified   Disbursement

308 Procurement                        Accounts Payable   not identified   Disbursement

309 Procurement                        Accounts Payable   not identified   Disbursement

310 Procurement                        Accounts Payable   not identified   Disbursement
311 Procurement                        Accounts Payable   not identified   Disbursement

312 Procurement                        Accounts Payable   not identified   Disbursement

313 Procurement                        Accounts Payable   not identified   Disbursement
314 Procurement                        Accounts Payable   not identified   Disbursement


        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                          15 of 1039
        RD.020 Process Questionnaire                                                          8/31/2012




N
o   OBM Level I                        OBM Level II       OBM Level III    Category

315 Procurement                        Accounts Payable   not identified   Disbursement
316 Procurement                        Accounts Payable   not identified   Disbursement
317 Procurement                        Accounts Payable   not identified   Disbursement

318 Procurement                        Accounts Payable   not identified   Disbursement
319 Procurement                        Accounts Payable   not identified   Disbursement

320 Procurement                        Accounts Payable   not identified   Disbursement

321 Procurement                        Accounts Payable   not identified   Disbursement

322 Procurement                        Accounts Payable   not identified   Disbursement

323 Procurement                        Accounts Payable   not identified   Disbursement

324 Procurement                        Accounts Payable   not identified   Disbursement
325 Procurement                        Accounts Payable   not identified   Disbursement

326 Procurement                        Accounts Payable   not identified   Invoicing
327 Procurement                        Accounts Payable   not identified   Invoicing
328 Procurement                        Accounts Payable   not identified   Invoicing

329 Procurement                        Accounts Payable   not identified   Invoicing

330 Procurement                        Accounts Payable   not identified   Invoicing
331 Procurement                        Accounts Payable   not identified   Invoicing



332 Procurement                        Accounts Payable   not identified   Invoicing

333 Procurement                        Accounts Payable   not identified   Invoicing
334 Procurement                        Accounts Payable   not identified   Invoicing



335 Procurement                        Accounts Payable   not identified   Invoicing

336 Procurement                        Accounts Payable   not identified   Invoicing
                                                                           Matching       &
337 Procurement                        Accounts Payable   not identified   Approval
                                                                           Matching       &
338 Procurement                        Accounts Payable   not identified   Approval
        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                              16 of 1039
         RD.020 Process Questionnaire                                                                        8/31/2012




N
o   OBM Level I                         OBM Level II                       OBM Level III    Category
                                                                                            Matching     &
339 Procurement                         Accounts Payable                   not identified   Approval
                                                                                            Matching     &
340 Procurement                         Accounts Payable                   not identified   Approval
                                                                                            Matching     &
341 Procurement                         Accounts Payable                   not identified   Approval



                                                                                            Matching     &
342 Procurement                         Accounts Payable                   not identified   Approval
                                                                                            Matching     &
343 Procurement                         Accounts Payable                   not identified   Approval
                                                                                            Matching     &
344 Procurement                         Accounts Payable                   not identified   Approval
                                                                                            Matching     &
345 Procurement                         Accounts Payable                   not identified   Approval
                                                                                            Matching     &
346 Procurement                         Accounts Payable                   not identified   Approval

                                                                                            Matching     &
347 Procurement                         Accounts Payable                   not identified   Approval
                                                                                            Open/Close
348 Financial Management                General Financial Accounting       not identified   Periods
                                                                                            Open/Close
349 Financial Management                General Financial Accounting       not identified   Periods
                                                                                            Open/Close
350 Financial Management                General Financial Accounting       not identified   Periods
                                                                                            Open/Close
351 Financial Management                General Financial Accounting       not identified   Periods
                                                                                            Open/Close
352 Financial Management                General Financial Accounting       not identified   Periods
                                                                                            Open/Close
353 Financial Management                General Financial Accounting       not identified   Periods
                                                                                            Open/Close
354 Financial Management                General Financial Accounting       not identified   Periods

355 Procurement                         Supplier Management & Evaluation   not identified   Other
356 Procurement                         not identified                     not identified   Other

357 Procurement                         not identified                     not identified   Other

358 Procurement                         Supplier Management & Evaluation   not identified   Vendors
359 Procurement                         Supplier Management & Evaluation   not identified   Vendors
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            17 of 1039
         RD.020 Process Questionnaire                                                                                   8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category


360 Procurement                         Supplier Management & Evaluation             not identified     Vendors

361 Financial Management                Budgeting                                    not identified     Encumbrances

362 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



363 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

364 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

365 Financial Management                General Financial Accounting                 not identified     Disbursement

366 Procurement                         Supplier Management & Evaluation             not identified     Disbursement

367 Financial Management                General Financial Accounting                 not identified     Disbursements

368 Financial Management                Asset Management                             not identified     Maintenance

369 Financial Management                Asset Management                             not identified     Maintenance

370 Financial Management                Asset Management                             not identified     Other

371 Financial Management                Asset Management                             not identified     Other



372 Financial Management                Asset Management                             not identified     Other

373 Financial Management                Asset Management                             not identified     Period Close

374 Financial Management                Asset Management                             not identified     Period Close

375 Financial Management                Asset Management                             not identified     Period Close

376 Financial Management                Asset Management                             not identified     Period Close

377 Financial Management                Asset Management                             not identified     Period Close

378 Financial Management                Asset Management                             not identified     Period Close

379 Financial Management                Asset Management                             not identified     Period Open

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                       18 of 1039
         RD.020 Process Questionnaire                                                           8/31/2012




N
o   OBM Level I                         OBM Level II       OBM Level III    Category

380 Financial Management                Asset Management   not identified   Period Open

381 Financial Management                Asset Management   not identified   Period Open

382 Financial Management                Asset Management   not identified   Period Open

383 Financial Management                Asset Management   not identified   Period Open/Close



384 Financial Management                Asset Management   not identified   Period Open/Close

385 Financial Management                Asset Management   not identified   Reporting



386 Financial Management                Asset Management   not identified   Reporting



387 Financial Management                Asset Management   not identified   Reporting




388 Financial Management                Asset Management   not identified   Reporting



389 Financial Management                Asset Management   not identified   Reporting



390 Financial Management                Asset Management   not identified   Reporting



391 Financial Management                Asset Management   not identified   Reporting

392 Financial Management                Asset Management   not identified   Reporting



393 Financial Management                Asset Management   not identified   Reporting



394 Financial Management                Asset Management   not identified   Reporting

395 Financial Management                Asset Management   not identified   Reporting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                               19 of 1039
         RD.020 Process Questionnaire                                                   8/31/2012




N
o   OBM Level I                         OBM Level II       OBM Level III    Category


396 Financial Management                Asset Management   not identified   Reporting

397 Financial Management                Asset Management   not identified   Reporting

398 Financial Management                Asset Management   not identified   Reporting

399 Financial Management                Asset Management   not identified   Reporting

400 Financial Management                Asset Management   not identified   Reporting

401 Financial Management                Asset Management   not identified   Reporting



402 Financial Management                Asset Management   not identified   Reporting



403 Financial Management                Asset Management   not identified   Reporting

404 Financial Management                Asset Management   not identified   Reporting



405 Financial Management                Asset Management   not identified   Reporting

406 Financial Management                Asset Management   not identified   Reporting



407 Financial Management                Asset Management   not identified   Security



408 Financial Management                Asset Management   not identified   Security

409 Financial Management                Asset Management   not identified   Security

410 Financial Management                Asset Management   not identified   Security



411 Financial Management                Asset Management   not identified   Security



412 Financial Management                Asset Management   not identified   Security


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                       20 of 1039
         RD.020 Process Questionnaire                                                         8/31/2012




N
o   OBM Level I                         OBM Level II       OBM Level III    Category


413 Financial Management                Asset Management   not identified   Validation
414 Financial Management                Asset Management   not identified   Aliases
415 Financial Management                Asset Management   not identified   Aliases

416 Financial Management                Asset Management   not identified   Aliases
417 Financial Management                Asset Management   not identified   Categories




418 Financial Management                Asset Management   not identified   Categories




419 Financial Management                Asset Management   not identified   Categories

420 Financial Management                Asset Management   not identified   Categories

421 Financial Management                Asset Management   not identified   Categories

422 Financial Management                Asset Management   not identified   Data Conversion

423 Financial Management                Asset Management   not identified   Data Conversion

424 Financial Management                Asset Management   not identified   Data Conversion

425 Financial Management                Asset Management   not identified   Data Conversion

426 Financial Management                Asset Management   not identified   Data Conversion

427 Financial Management                Asset Management   not identified   Data Conversion

428 Financial Management                Asset Management   not identified   Data Conversion
429 Financial Management                Asset Management   not identified   Depreciation

430 Financial Management                Asset Management   not identified   Depreciation

431 Financial Management                Asset Management   not identified   Depreciation
432 Financial Management                Asset Management   not identified   Depreciation
433 Financial Management                Asset Management   not identified   Depreciation
434 Financial Management                Asset Management   not identified   Depreciation

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                             21 of 1039
         RD.020 Process Questionnaire                                                      8/31/2012




N
o   OBM Level I                         OBM Level II       OBM Level III    Category


435 Financial Management                Asset Management   not identified   Depreciation

436 Financial Management                Asset Management   not identified   Depreciation

437 Financial Management                Asset Management   not identified   Depreciation




438 Financial Management                Asset Management   not identified   Depreciation

439 Financial Management                Asset Management   not identified   Depreciation

440 Financial Management                Asset Management   not identified   Fixed Assets

441 Financial Management                Asset Management   not identified   Fixed Assets

442 Financial Management                Asset Management   not identified   Fixed Assets

443 Financial Management                Asset Management   not identified   Fixed Assets

444 Financial Management                Asset Management   not identified   Fixed Assets
445 Financial Management                Asset Management   not identified   Fixed Assets
446 Financial Management                Asset Management   not identified   Fixed Assets
447 Financial Management                Asset Management   not identified   Fixed Assets

448 Financial Management                Asset Management   not identified   Fixed Assets

449 Financial Management                Asset Management   not identified   Fixed Assets
450 Financial Management                Asset Management   not identified   Fixed Assets



451 Financial Management                Asset Management   not identified   Fixed Assets

452 Financial Management                Asset Management   not identified   General

453 Financial Management                Asset Management   not identified   General

454 Financial Management                Asset Management   not identified   General

455 Financial Management                Asset Management   not identified   General

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                          22 of 1039
         RD.020 Process Questionnaire                                                      8/31/2012




N
o   OBM Level I                         OBM Level II       OBM Level III    Category
456 Financial Management                Asset Management   not identified   General
457 Financial Management                Asset Management   not identified   Locations

458 Financial Management                Asset Management   not identified   Locations

459 Financial Management                Asset Management   not identified   Locations
460 Financial Management                Asset Management   not identified   Locations

461 Financial Management                Asset Management   not identified   Security

462 Financial Management                Asset Management   not identified   Security

463 Financial Management                Asset Management   not identified   Security
464 Financial Management                Asset Management   not identified   Security

465 Financial Management                Asset Management   not identified   Security

466 Financial Management                Asset Management   not identified   Set of Books
467 Financial Management                Asset Management   not identified   Set of Books

468 Financial Management                Asset Management   not identified   Set of Books



469 Financial Management                Asset Management   not identified   Set of Books

470 Financial Management                Asset Management   not identified   Set of Books

471 Financial Management                Asset Management   not identified   Set of Books



472 Financial Management                Asset Management   not identified   Set of Books
473 Financial Management                Asset Management   not identified   Set of Books

474 Financial Management                Asset Management   not identified   Set of Books
475 Financial Management                Asset Management   not identified   Set of Books



476 Financial Management                Asset Management   not identified   Set of Books

477 Financial Management                Asset Management   not identified   Transactions

478 Financial Management                Asset Management   not identified   Transactions

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                          23 of 1039
         RD.020 Process Questionnaire                                                                           8/31/2012




N
o   OBM Level I                         OBM Level II                   OBM Level III             Category


479 Financial Management                Asset Management               not identified            Transactions



480 Financial Management                Asset Management               not identified            Transactions



481 Financial Management                Asset Management               not identified            Transactions
482 Financial Management                Asset Management               not identified            Transactions




483 Financial Management                Asset Management               not identified            Transactions



484 Financial Management                Asset Management               not identified            Transactions
485 Financial Management                Asset Management               not identified            Transactions

486 Financial Management                Asset Management               not identified            Transactions

487 Financial Management                Asset Management               not identified            Transactions
488 Financial Management                Asset Management               not identified            Transactions

489 Procurement                         Ordering                       Process Expense Reports   Maintenance
490 Procurement                         Ordering                       Process Expense Reports   Maintenance

491 Procurement                         Ordering                       Process Expense Reports   Other

492 Procurement                         Ordering                       Process Expense Reports   Other

493 Procurement                         Ordering                       Process Expense Reports   Other

494 Financial Management                General Financial Accounting   not identified            Period Close

495 Financial Management                General Financial Accounting   not identified            Period Close

496 Financial Management                General Financial Accounting   not identified            Period Close

497 Financial Management                General Financial Accounting   not identified            Period Close

498 Financial Management                General Financial Accounting   not identified            Period Close

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                               24 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category

499 Financial Management                General Financial Accounting                 not identified     Period Close

500 Financial Management                General Financial Accounting                 not identified     Period Open

501 Financial Management                General Financial Accounting                 not identified     Period Open

502 Financial Management                General Financial Accounting                 not identified     Period Open

503 Financial Management                General Financial Accounting                 not identified     Period Open

504 Financial Management                General Financial Accounting                 not identified     Period Open/Close



505 Financial Management                General Financial Accounting                 not identified     Period Open/Close

506 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



507 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



508 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting




509 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



510 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

511 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



512 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

513 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

514 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



515 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           25 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category

516 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

517 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

518 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

519 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

520 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

521 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

522 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



523 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



524 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

525 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



526 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

527 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



528 Procurement                         not identified                               not identified     Security



529 Procurement                         not identified                               not identified     Security

530 Procurement                         not identified                               not identified     Security

531 Procurement                         not identified                               not identified     Security



532 Procurement                         not identified                               not identified     Security



533 Procurement                         not identified                               not identified     Security

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   26 of 1039
          RD.020 Process Questionnaire                                                                           8/31/2012




N
o    OBM Level I                         OBM Level II                   OBM Level III             Category


534 Procurement                          not identified                 not identified            Validation

535 Procurement                          Ordering                       Process Expense Reports   Employees
536 Procurement                          Ordering                       Process Expense Reports   Employees

537 Procurement                          Ordering                       Process Expense Reports   Employees

538 Procurement                          Ordering                       Process Expense Reports   Employees

539 Procurement                          Ordering                       Process Expense Reports   Employees



540 Procurement                          Ordering                       Process Expense Reports   Employees

541 Procurement                          Ordering                       Process Expense Reports   Employees

542 Procurement                          Ordering                       Process Expense Reports   Employees
543 Procurement                          Ordering                       Process Expense Reports   Employees
544 Procurement                          Ordering                       Process Expense Reports   Employees

545 Order Fulfillment                    not identified                 not identified            Maintenance
546 Order Fulfillment                    not identified                 not identified            Maintenance

547 Order Fulfillment                    not identified                 not identified            Other

548 Order Fulfillment                    not identified                 not identified            Other

549 Order Fulfillment                    not identified                 not identified            Other

550 Financial Management                 General Financial Accounting   not identified            Period Close

551 Financial Management                 General Financial Accounting   not identified            Period Close

552 Financial Management                 General Financial Accounting   not identified            Period Close

553 Financial Management                 General Financial Accounting   not identified            Period Close

554 Financial Management                 General Financial Accounting   not identified            Period Close

555 Financial Management                 General Financial Accounting   not identified            Period Close

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                               27 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category

556 Financial Management                General Financial Accounting                 not identified     Period Open

557 Financial Management                General Financial Accounting                 not identified     Period Open

558 Financial Management                General Financial Accounting                 not identified     Period Open

559 Financial Management                General Financial Accounting                 not identified     Period Open

560 Financial Management                General Financial Accounting                 not identified     Period Open/Close



561 Financial Management                General Financial Accounting                 not identified     Period Open/Close

562 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



563 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



564 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting




565 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



566 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

567 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



568 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

569 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

570 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



571 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

572 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           28 of 1039
          RD.020 Process Questionnaire                                                                               8/31/2012




N
o    OBM Level I                         OBM Level II                                 OBM Level III      Category

573 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

574 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

575 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

576 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

577 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

578 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



579 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



580 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

581 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



582 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

583 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



584 Order Fulfillment                    not identified                               not identified     Security



585 Order Fulfillment                    not identified                               not identified     Security

586 Order Fulfillment                    not identified                               not identified     Security

587 Order Fulfillment                    not identified                               not identified     Security



588 Order Fulfillment                    not identified                               not identified     Security



589 Order Fulfillment                    not identified                               not identified     Security



          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   29 of 1039
          RD.020 Process Questionnaire                                                              8/31/2012




N
o    OBM Level I                         OBM Level II               OBM Level III      Category


590 Order Fulfillment                    not identified             not identified     Validation
591 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

592 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

593 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

594 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

595 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
596 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
597 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
598 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
599 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

600 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

601 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

602 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

603 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
604 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

605 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

606 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers



607 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers



608 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
609 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
610 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

611 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

612 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                  30 of 1039
          RD.020 Process Questionnaire                                                             8/31/2012




N
o    OBM Level I                         OBM Level II               OBM Level III      Category


613 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
614 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

615 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

616 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
617 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers



618 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

619 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers
620 Order Fulfillment                    Order Entry & Scheduling   Manage Customers   Customers

621 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing



622 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing

623 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing

624 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing



625 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
626 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
627 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
628 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
629 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
630 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
631 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
632 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing

633 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
634 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing
635 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing

636 Order Fulfillment                    Invoicing and Collection   not identified     Invoicing


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 31 of 1039
          RD.020 Process Questionnaire                                                           8/31/2012




N
o    OBM Level I                         OBM Level II               OBM Level III    Category

637 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

638 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

639 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

640 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

641 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
642 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
643 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

644 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
645 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
646 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

647 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

648 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
649 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

650 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
651 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
652 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
653 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

654 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

655 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
656 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

657 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

658 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

659 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing
660 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

661 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing



          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                               32 of 1039
          RD.020 Process Questionnaire                                                                     8/31/2012




N
o    OBM Level I                         OBM Level II                   OBM Level III         Category

662 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
663 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing

664 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
                                                                                              Open/Close
665 Order Fulfillment                    Invoicing and Collection       not identified        Periods

666 Financial Management                 General Financial Accounting   not identified        Revenue
667 Financial Management                 General Financial Accounting   not identified        Revenue

668 Financial Management                 General Financial Accounting   not identified        Revenue

669 Financial Management                 General Financial Accounting   not identified        Revenue

670 Financial Management                 General Financial Accounting   not identified        Revenue
671 Financial Management                 General Financial Accounting   not identified        Revenue

672 Financial Management                 General Financial Accounting   not identified        Revenue

673 Financial Management                 General Financial Accounting   not identified        Revenue

674 Financial Management                 General Financial Accounting   not identified        Revenue

675 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
676 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales



677 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

678 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

679 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales



680 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales



681 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

682 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
683 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         33 of 1039
          RD.020 Process Questionnaire                                                                      8/31/2012




N
o    OBM Level I                         OBM Level II                   OBM Level III         Category
684 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

685 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

686 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

687 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

688 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

689 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

690 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales

691 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
692 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
693 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
694 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
695 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
696 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
697 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
698 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
699 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales
700 Order Fulfillment                    Order Entry & Scheduling       Setup Order Process   Sales




701 Financial Management                 General Financial Accounting   not identified        Invoicing

702 Order Fulfillment                    not identified                 not identified        Customers

703 Order Fulfillment                    not identified                 not identified        Customers

704 Order Fulfillment                    not identified                 not identified        Maintenance
705 Order Fulfillment                    not identified                 not identified        Maintenance

706 Order Fulfillment                    not identified                 not identified        Other

707 Order Fulfillment                    not identified                 not identified        Other



          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          34 of 1039
          RD.020 Process Questionnaire                                                                                       8/31/2012




N
o    OBM Level I                         OBM Level II                                 OBM Level III      Category

708 Order Fulfillment                    not identified                               not identified     Other

709 Financial Management                 General Financial Accounting                 not identified     Period Close

710 Financial Management                 General Financial Accounting                 not identified     Period Close

711 Financial Management                 General Financial Accounting                 not identified     Period Close

712 Financial Management                 General Financial Accounting                 not identified     Period Close

713 Financial Management                 General Financial Accounting                 not identified     Period Close

714 Financial Management                 General Financial Accounting                 not identified     Period Close

715 Financial Management                 General Financial Accounting                 not identified     Period Open

716 Financial Management                 General Financial Accounting                 not identified     Period Open

717 Financial Management                 General Financial Accounting                 not identified     Period Open

718 Financial Management                 General Financial Accounting                 not identified     Period Open

719 Financial Management                 General Financial Accounting                 not identified     Period Open/Close



720 Financial Management                 General Financial Accounting                 not identified     Period Open/Close

721 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



722 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



723 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting




724 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



725 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           35 of 1039
          RD.020 Process Questionnaire                                                                               8/31/2012




N
o    OBM Level I                         OBM Level II                                 OBM Level III      Category

726 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



727 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

728 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

729 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



730 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

731 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

732 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

733 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

734 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

735 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

736 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

737 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



738 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



739 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

740 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



741 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting

742 Financial Management                 Operations Analysis & Management Reporting   Manage Reporting   Reporting



743 Order Fulfillment                    not identified                               not identified     Security


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   36 of 1039
          RD.020 Process Questionnaire                                                             8/31/2012




N
o    OBM Level I                         OBM Level II               OBM Level III    Category


744 Order Fulfillment                    not identified             not identified   Security

745 Order Fulfillment                    not identified             not identified   Security

746 Order Fulfillment                    not identified             not identified   Security



747 Order Fulfillment                    not identified             not identified   Security



748 Order Fulfillment                    not identified             not identified   Security



749 Order Fulfillment                    not identified             not identified   Validation

750 Order Fulfillment                    Invoicing and Collection   not identified   Collections

751 Order Fulfillment                    Invoicing and Collection   not identified   Collections
752 Order Fulfillment                    Invoicing and Collection   not identified   Collections
753 Order Fulfillment                    Invoicing and Collection   not identified   Collections
754 Order Fulfillment                    Invoicing and Collection   not identified   Collections

755 Order Fulfillment                    Invoicing and Collection   not identified   Collections
756 Order Fulfillment                    Invoicing and Collection   not identified   Collections
757 Order Fulfillment                    Invoicing and Collection   not identified   Collections

758 Order Fulfillment                    Invoicing and Collection   not identified   Collections

759 Order Fulfillment                    Invoicing and Collection   not identified   Collections
760 Order Fulfillment                    Invoicing and Collection   not identified   Collections
761 Order Fulfillment                    Invoicing and Collection   not identified   Collections
762 Order Fulfillment                    Invoicing and Collection   not identified   Collections

763 Order Fulfillment                    Invoicing and Collection   not identified   Collections

764 Order Fulfillment                    Invoicing and Collection   not identified   Collections

765 Order Fulfillment                    Invoicing and Collection   not identified   Collections



          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 37 of 1039
          RD.020 Process Questionnaire                                                                      8/31/2012




N
o    OBM Level I                         OBM Level II                   OBM Level III         Category


766 Order Fulfillment                    Invoicing and Collection       not identified        Collections
767 Order Fulfillment                    Invoicing and Collection       not identified        Collections

768 Order Fulfillment                    Invoicing and Collection       not identified        Collections

769 Order Fulfillment                    Invoicing and Collection       not identified        Collections

770 Order Fulfillment                    Invoicing and Collection       not identified        Collections
771 Order Fulfillment                    Invoicing and Collection       not identified        Collections



772 Order Fulfillment                    Invoicing and Collection       not identified        Collections
773 Order Fulfillment                    Invoicing and Collection       not identified        Collections
774 Order Fulfillment                    Invoicing and Collection       not identified        Collections
775 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
776 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
777 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
778 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
779 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing

780 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
781 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing

782 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
783 Order Fulfillment                    Invoicing and Collection       not identified        Invoicing
                                                                                              Open/Close
784 Financial Management                 General Financial Accounting   not identified        Periods
785 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
786 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments




787 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
788 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

789 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

790 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
791 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          38 of 1039
          RD.020 Process Questionnaire                                                                         8/31/2012




N
o    OBM Level I                         OBM Level II                   OBM Level III         Category
792 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

793 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
794 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
795 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
796 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

797 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

798 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

799 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

800 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

801 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
802 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
803 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
804 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

805 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

806 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
807 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
808 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments

809 Order Fulfillment                    Invoicing and Collection       Process Remittances   Payments
810 Financial Management                 General Financial Accounting   not identified        Reconciliation
811 Financial Management                 General Financial Accounting   not identified        Reconciliation

812 Financial Management                 General Financial Accounting   not identified        Reconciliation
813 Financial Management                 General Financial Accounting   not identified        Reconciliation
814 Order Fulfillment                    Invoicing and Collection       not identified        Collections
815 Order Fulfillment                    Invoicing and Collection       not identified        Collections

816 Order Fulfillment                    Invoicing and Collection       not identified        Collections

817 Order Fulfillment                    Invoicing and Collection       not identified        Collections

818 Order Fulfillment                    Invoicing and Collection       not identified        Collections
819 Order Fulfillment                    Invoicing and Collection       not identified        Collections

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             39 of 1039
          RD.020 Process Questionnaire                                                                    8/31/2012




N
o    OBM Level I                         OBM Level II               OBM Level III    Category

820 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

821 Order Fulfillment                    Invoicing and Collection   not identified   Invoicing

822 Financial Management                 Budgeting                  not identified   Budget Preparation



823 Financial Management                 Budgeting                  not identified   Budget Preparation

824 Financial Management                 Budgeting                  not identified   Budget Preparation

825 Financial Management                 Budgeting                  not identified   Budget Preparation

826 Financial Management                 Budgeting                  not identified   Budget Preparation

827 Financial Management                 Budgeting                  not identified   Budget Preparation

828 Financial Management                 Budgeting                  not identified   Budget Preparation

829 Financial Management                 Budgeting                  not identified   Budget Preparation

830 Financial Management                 Budgeting                  not identified   Budget Preparation

831 Financial Management                 Budgeting                  not identified   Budget Preparation

832 Financial Management                 Budgeting                  not identified   Budget Preparation

833 Financial Management                 Budgeting                  not identified   Budget Preparation

834 Financial Management                 Budgeting                  not identified   Budget Preparation

835 Financial Management                 Budgeting                  not identified   Budget Preparation



836 Financial Management                 Budgeting                  not identified   Budget Preparation



837 Financial Management                 Budgeting                  not identified   Budget Preparation

838 Financial Management                 Budgeting                  not identified   Budget Preparation

839 Financial Management                 Budgeting                  not identified   Budget Preparation

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        40 of 1039
         RD.020 Process Questionnaire                                                        8/31/2012




N
o   OBM Level I                         OBM Level II   OBM Level III    Category

840 Financial Management                Budgeting      not identified   Budget Preparation

841 Financial Management                Budgeting      not identified   Budget Preparation

842 Financial Management                Budgeting      not identified   Budget Preparation

843 Financial Management                Budgeting      not identified   Budget Preparation

844 Financial Management                Budgeting      not identified   Budget Preparation

845 Financial Management                Budgeting      not identified   Budget Preparation

846 Financial Management                Budgeting      not identified   Budget Preparation

847 Financial Management                Budgeting      not identified   Budget Preparation

848 Financial Management                Budgeting      not identified   Budget Preparation

849 Financial Management                Budgeting      not identified   Budget Preparation

850 Financial Management                Budgeting      not identified   Budget Preparation

851 Financial Management                Budgeting      not identified   Budget Preparation

852 Financial Management                Budgeting      not identified   Budget Revisions

853 Financial Management                Budgeting      not identified   Budget Revisions

854 Financial Management                Budgeting      not identified   Budget Revisions
855 Financial Management                Budgeting      not identified   Forecasting
856 Financial Management                Budgeting      not identified   Forecasting

857 Financial Management                Budgeting      not identified   Forecasting
858 Financial Management                Budgeting      not identified   Forecasting
859 Financial Management                Budgeting      not identified   Forecasting

860 Financial Management                Budgeting      not identified   Forecasting

861 Financial Management                Budgeting      not identified   Forecasting
862 Financial Management                Budgeting      not identified   Forecasting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                            41 of 1039
         RD.020 Process Questionnaire                                                                                      8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category

863 Financial Management                Budgeting                                    not identified     Forecasting

864 Financial Management                Budgeting                                    not identified     Forecasting

865 Financial Management                Budgeting                                    not identified     Forecasting

866 Financial Management                Budgeting                                    not identified     Forecasting

867 Financial Management                Budgeting                                    not identified     Forecasting

868 Financial Management                Budgeting                                    not identified     Forecasting

869 Financial Management                Budgeting                                    not identified     Forecasting

870 Financial Management                Budgeting                                    not identified     Forecasting

871 Financial Management                Budgeting                                    not identified     Forecasting

872 Financial Management                Budgeting                                    not identified     Forecasting

873 Financial Management                Budgeting                                    not identified     Forecasting

874 Financial Management                Budgeting                                    not identified     Forecasting

875 Financial Management                Budgeting                                    not identified     Forecasting

876 Financial Management                Budgeting                                    not identified     Interfaces

877 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



878 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



879 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



880 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

881 Financial Management                Budgeting                                    not identified     Budget Revisions

882 Financial Management                Budgeting                                    not identified     Forecasting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                          42 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category

883 Financial Management                Budgeting                                    not identified     Forecasting

884 Financial Management                Operations Analysis & Management Reporting   not identified     Maintenance
885 Financial Management                Operations Analysis & Management Reporting   not identified     Maintenance

886 Financial Management                Operations Analysis & Management Reporting   not identified     Other

887 Financial Management                Operations Analysis & Management Reporting   not identified     Other

888 Financial Management                Operations Analysis & Management Reporting   not identified     Other

889 Financial Management                General Financial Accounting                 not identified     Period Close

890 Financial Management                General Financial Accounting                 not identified     Period Close

891 Financial Management                General Financial Accounting                 not identified     Period Close

892 Financial Management                General Financial Accounting                 not identified     Period Close

893 Financial Management                General Financial Accounting                 not identified     Period Close

894 Financial Management                General Financial Accounting                 not identified     Period Close

895 Financial Management                General Financial Accounting                 not identified     Period Open

896 Financial Management                General Financial Accounting                 not identified     Period Open

897 Financial Management                General Financial Accounting                 not identified     Period Open

898 Financial Management                General Financial Accounting                 not identified     Period Open

899 Financial Management                General Financial Accounting                 not identified     Period Open/Close



900 Financial Management                General Financial Accounting                 not identified     Period Open/Close

901 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

902 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



903 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           43 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category



904 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

905 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

906 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



907 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

908 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

909 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



910 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

911 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

912 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

913 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

914 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

915 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

916 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

917 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



918 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



919 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

920 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



921 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   44 of 1039
         RD.020 Process Questionnaire                                                                                   8/31/2012




N
o   OBM Level I                         OBM Level II                                 OBM Level III      Category

922 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



923 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Security



924 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Security

925 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Security

926 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Security



927 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Security



928 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Security



929 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Validation
930 Financial Management                Financial Reporting                          not identified     Allocations

931 Financial Management                Financial Reporting                          not identified     Allocations
932 Financial Management                Financial Reporting                          not identified     Allocations
933 Financial Management                Financial Reporting                          not identified     Allocations

934 Financial Management                Financial Reporting                          not identified     Allocations

935 Financial Management                Financial Reporting                          not identified     Allocations

936 Financial Management                Financial Reporting                          not identified     Allocations
937 Financial Management                Financial Reporting                          not identified     Consolidation

938 Financial Management                Financial Reporting                          not identified     Consolidation

939 Financial Management                Financial Reporting                          not identified     Consolidation

940 Financial Management                Financial Reporting                          not identified     Consolidation

941 Financial Management                Financial Reporting                          not identified     Currency



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                       45 of 1039
         RD.020 Process Questionnaire                                                                  8/31/2012




N
o   OBM Level I                         OBM Level II                   OBM Level III    Category

942 Financial Management                Financial Reporting            not identified   Currency

943 Financial Management                Financial Reporting            not identified   Currency

944 Financial Management                Financial Reporting            not identified   Currency

945 Financial Management                Financial Reporting            not identified   Currency
                                                                                        Open/Close
946 Financial Management                General Financial Accounting   not identified   Periods

947 Financial Management                Financial Reporting            not identified   Reporting

948 Financial Management                Financial Reporting            not identified   Reporting

949 Financial Management                Financial Reporting            not identified   Reporting

950 Financial Management                Financial Reporting            not identified   Reporting

951 Financial Management                Financial Reporting            not identified   Reporting
952 Financial Management                General Financial Accounting   not identified   Transactions
953 Financial Management                General Financial Accounting   not identified   Transactions

954 Financial Management                General Financial Accounting   not identified   Transactions
955 Financial Management                General Financial Accounting   not identified   Transactions

956 Financial Management                General Financial Accounting   not identified   Transactions



957 Financial Management                General Financial Accounting   not identified   Transactions



958 Financial Management                General Financial Accounting   not identified   Transactions
959 Financial Management                General Financial Accounting   not identified   Transactions

960 Financial Management                General Financial Accounting   not identified   Transactions

961 Financial Management                General Financial Accounting   not identified   Transactions

962 Financial Management                General Financial Accounting   not identified   Transactions

963 Financial Management                General Financial Accounting   not identified   Transactions

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                      46 of 1039
          RD.020 Process Questionnaire                                                                  8/31/2012




N
o     OBM Level I                        OBM Level II                   OBM Level III    Category
964 Financial Management                 General Financial Accounting   not identified   Transactions

965 Financial Management                 General Financial Accounting   not identified   Transactions




966 Financial Management                 General Financial Accounting   not identified   Transactions

967 Financial Management                 General Financial Accounting   not identified   Transactions

968 Financial Management                 General Financial Accounting   not identified   Transactions
969 Financial Management                 General Financial Accounting   not identified   Transactions

970 Financial Management                 General Financial Accounting   not identified   Transactions



971 Financial Management                 General Financial Accounting   not identified   Transactions



972 Financial Management                 General Financial Accounting   not identified   Transactions
973 Financial Management                 Financial Reporting            not identified   Reporting

974 Financial Management                 Financial Reporting            not identified   Reporting

975 Financial Management                 Financial Reporting            not identified   Reporting

976 Financial Management                 Financial Reporting            not identified   Reporting

977 Financial Management                 Financial Reporting            not identified   Reporting



978 Financial Management                 Financial Reporting            not identified   Reporting



979 Financial Management                 Financial Reporting            not identified   Reporting
980   Planning and Forecasting           Demand Management              not identified   Maintenance
981   Planning and Forecasting           Demand Management              not identified   Maintenance

982   Planning and Forecasting           Demand Management              not identified   Other

983   Planning and Forecasting           Demand Management              not identified   Other


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                      47 of 1039
          RD.020 Process Questionnaire                                                    8/31/2012




 N
 o    OBM Level I                        OBM Level II        OBM Level III    Category

984   Planning and Forecasting           Demand Management   not identified   Other

985   Planning and Forecasting           Demand Management   not identified   Reporting

986   Planning and Forecasting           Demand Management   not identified   Reporting



987   Planning and Forecasting           Demand Management   not identified   Reporting




988   Planning and Forecasting           Demand Management   not identified   Reporting

989   Planning and Forecasting           Demand Management   not identified   Reporting

990   Planning and Forecasting           Demand Management   not identified   Reporting



991   Planning and Forecasting           Demand Management   not identified   Reporting

992   Planning and Forecasting           Demand Management   not identified   Reporting

993   Planning and Forecasting           Demand Management   not identified   Reporting

994   Planning and Forecasting           Demand Management   not identified   Reporting
995   Planning and Forecasting           Demand Management   not identified   Reporting

996   Planning and Forecasting           Demand Management   not identified   Reporting

997   Planning and Forecasting           Demand Management   not identified   Reporting

998   Planning and Forecasting           Demand Management   not identified   Reporting

999   Planning and Forecasting           Demand Management   not identified   Reporting

1000 Planning and Forecasting            Demand Management   not identified   Reporting

1001 Planning and Forecasting            Demand Management   not identified   Reporting



1002 Planning and Forecasting            Demand Management   not identified   Reporting


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                        48 of 1039
          RD.020 Process Questionnaire                                                              8/31/2012




 N
 o   OBM Level I                         OBM Level II        OBM Level III    Category

1003 Planning and Forecasting            Demand Management   not identified   Reporting

1004 Planning and Forecasting            Demand Management   not identified   Reporting



1005 Planning and Forecasting            Demand Management   not identified   Reporting

1006 Planning and Forecasting            Demand Management   not identified   Reporting



1007 Planning and Forecasting            Demand Management   not identified   Security



1008 Planning and Forecasting            Demand Management   not identified   Security

1009 Planning and Forecasting            Demand Management   not identified   Security

1010 Planning and Forecasting            Demand Management   not identified   Security

1011 Planning and Forecasting            Demand Management   not identified   Security

1012 Planning and Forecasting            Demand Management   not identified   Security



1013 Planning and Forecasting            Demand Management   not identified   Validation

1014 Planning and Forecasting            Demand Management   not identified   Collection/Analysis

1015 Planning and Forecasting            Demand Management   not identified   Collection/Analysis

1016 Planning and Forecasting            Demand Management   not identified   Collection/Analysis

1017 Planning and Forecasting            Demand Management   not identified   Collection/Analysis

1018 Planning and Forecasting            Demand Management   not identified   Collection/Analysis

1019 Planning and Forecasting            Demand Management   not identified   Collection/Analysis

1020 Planning and Forecasting            Demand Management   not identified   Collection/Analysis

1021 Planning and Forecasting            Demand Management   not identified   Collection/Analysis


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                  49 of 1039
          RD.020 Process Questionnaire                                                               8/31/2012




 N
 o   OBM Level I                         OBM Level II         OBM Level III    Category

1022 Planning and Forecasting            Demand Management    not identified   Demand Forecast

1023 Planning and Forecasting            Demand Management    not identified   Demand Forecast
1024 Planning and Forecasting            Demand Management    not identified   Demand Forecast

1025 Planning and Forecasting            Demand Management    not identified   Demand Forecast

1026 Planning and Forecasting            Demand Management    not identified   Demand Forecast

1027 Planning and Forecasting            Demand Management    not identified   Demand Forecast




1028 Planning and Forecasting            Demand Management    not identified   Demand Forecast

1029 Planning and Forecasting            Demand Management    not identified   Demand Forecast

1030 Planning and Forecasting            Demand Management    not identified   Demand Forecast
1031 Planning and Forecasting            Demand Management    not identified   Forecast Level



1032 Planning and Forecasting            Demand Management    not identified   Forecast Level
1033 Planning and Forecasting            Demand Management    not identified   Forecast Level

1034 Planning and Forecasting            Demand Management    not identified   Forecast Level

1035 Planning and Forecasting            Demand Management    not identified   Collection/Analysis

1036 Planning and Forecasting            Demand Management    not identified   Collection/Analysis

1037 Planning and Forecasting            Demand Management    not identified   Collection/Analysis

1038 Planning and Forecasting            Manufacturing Plan   not identified   Maintenance
1039 Planning and Forecasting            Manufacturing Plan   not identified   Maintenance

1040 Planning and Forecasting            Manufacturing Plan   not identified   Other

1041 Planning and Forecasting            Manufacturing Plan   not identified   Other

1042 Planning and Forecasting            Manufacturing Plan   not identified   Other



          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                   50 of 1039
          RD.020 Process Questionnaire                                                        8/31/2012




 N
 o   OBM Level I                         OBM Level II         OBM Level III    Category

1043 Planning and Forecasting            Manufacturing Plan   not identified   Period Close



1044 Planning and Forecasting            Manufacturing Plan   not identified   Reporting



1045 Planning and Forecasting            Manufacturing Plan   not identified   Reporting




1046 Planning and Forecasting            Manufacturing Plan   not identified   Reporting



1047 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1048 Planning and Forecasting            Manufacturing Plan   not identified   Reporting



1049 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1050 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1051 Planning and Forecasting            Manufacturing Plan   not identified   Reporting



1052 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1053 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1054 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1055 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1056 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1057 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1058 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1059 Planning and Forecasting            Manufacturing Plan   not identified   Reporting



          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                            51 of 1039
          RD.020 Process Questionnaire                                                             8/31/2012




 N
 o   OBM Level I                         OBM Level II         OBM Level III    Category


1060 Planning and Forecasting            Manufacturing Plan   not identified   Reporting



1061 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1062 Planning and Forecasting            Manufacturing Plan   not identified   Reporting



1063 Planning and Forecasting            Manufacturing Plan   not identified   Reporting

1064 Planning and Forecasting            Manufacturing Plan   not identified   Reporting



1065 Planning and Forecasting            Manufacturing Plan   not identified   Security



1066 Planning and Forecasting            Manufacturing Plan   not identified   Security

1067 Planning and Forecasting            Manufacturing Plan   not identified   Security

1068 Planning and Forecasting            Manufacturing Plan   not identified   Security



1069 Planning and Forecasting            Manufacturing Plan   not identified   Security



1070 Planning and Forecasting            Manufacturing Plan   not identified   Security



1071 Planning and Forecasting            Manufacturing Plan   not identified   Validation
1072 Planning and Forecasting            Manufacturing Plan   not identified   Capacity Planning
1073 Planning and Forecasting            Manufacturing Plan   not identified   Capacity Planning
1074 Planning and Forecasting            Manufacturing Plan   not identified   Capacity Planning
1075 Planning and Forecasting            Manufacturing Plan   not identified   Capacity Planning
1076 Planning and Forecasting            Manufacturing Plan   not identified   Capacity Planning

1077 Planning and Forecasting            Manufacturing Plan   not identified   Forecasting

1078 Planning and Forecasting            Demand Management    not identified   Forecasting
1079 Planning and Forecasting            Demand Management    not identified   Forecasting

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 52 of 1039
          RD.020 Process Questionnaire                                                                            8/31/2012




 N
 o   OBM Level I                         OBM Level II                          OBM Level III    Category
1080 Planning and Forecasting            Demand Management                     not identified   Planning
1081 Planning and Forecasting            Manufacturing Plan                    not identified   Planning

1082 Planning and Forecasting            Manufacturing Plan                    not identified   Planning
1083 Planning and Forecasting            Manufacturing Plan                    not identified   Planning
1084 Planning and Forecasting            Manufacturing Plan                    not identified   Planning
1085 Planning and Forecasting            Manufacturing Plan                    not identified   Planning
1086 Planning and Forecasting            Manufacturing Plan                    not identified   Planning

1087 Planning and Forecasting            Manufacturing Plan                    not identified   WO & PO Release

1088 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release

1089 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release

1090 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release



1091 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release

1092 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release

1093 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release

1094 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release

1095 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release

1096 Planning and Forecasting            Distribution & Production Schedules   not identified   WO & PO Release

1097 Planning and Forecasting            Distribution & Production Schedules   not identified   Planning
1098 Operations                          Shop Floor Resource & Scheduling      not identified   Maintenance
1099 Operations                          Shop Floor Resource & Scheduling      not identified   Maintenance

1100 Operations                          Shop Floor Resource & Scheduling      not identified   Other

1101 Operations                          Shop Floor Resource & Scheduling      not identified   Other

1102 Operations                          Shop Floor Resource & Scheduling      not identified   Other

1103 Operations                          Shop Floor Resource & Scheduling      not identified   Period Close


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                53 of 1039
         RD.020 Process Questionnaire                                                                           8/31/2012




 N
 o   OBM Level I                        OBM Level II                       OBM Level III    Category

1104 Operations                         Shop Floor Resource & Scheduling   not identified   Period Close

1105 Operations                         Shop Floor Resource & Scheduling   not identified   Period Close

1106 Operations                         Shop Floor Resource & Scheduling   not identified   Period Close

1107 Operations                         Shop Floor Resource & Scheduling   not identified   Period Close

1108 Operations                         Shop Floor Resource & Scheduling   not identified   Period Close

1109 Operations                         Shop Floor Resource & Scheduling   not identified   Period Open

1110 Operations                         Shop Floor Resource & Scheduling   not identified   Period Open

1111 Operations                         Shop Floor Resource & Scheduling   not identified   Period Open

1112 Operations                         Shop Floor Resource & Scheduling   not identified   Period Open

1113 Operations                         Shop Floor Resource & Scheduling   not identified   Period Open/Close



1114 Operations                         Shop Floor Resource & Scheduling   not identified   Period Open/Close

1115 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting



1116 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting



1117 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting




1118 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1119 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1120 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting



1121 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                               54 of 1039
         RD.020 Process Questionnaire                                                                   8/31/2012




 N
 o   OBM Level I                        OBM Level II                       OBM Level III    Category

1122 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1123 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting



1124 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1125 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1126 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1127 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1128 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1129 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1130 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1131 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting



1132 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1133 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1134 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting



1135 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting

1136 Operations                         Shop Floor Resource & Scheduling   not identified   Reporting



1137 Operations                         Shop Floor Resource & Scheduling   not identified   Security



1138 Operations                         Shop Floor Resource & Scheduling   not identified   Security

1139 Operations                         Shop Floor Resource & Scheduling   not identified   Security

1140 Operations                         Shop Floor Resource & Scheduling   not identified   Security

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                       55 of 1039
         RD.020 Process Questionnaire                                                                         8/31/2012




 N
 o   OBM Level I                        OBM Level II                       OBM Level III    Category


1141 Operations                         Shop Floor Resource & Scheduling   not identified   Security



1142 Operations                         Shop Floor Resource & Scheduling   not identified   Security



1143 Operations                         Shop Floor Resource & Scheduling   not identified   Validation
                                                                                            Non-standard
1144 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
                                                                                            Non-standard
1145 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
                                                                                            Non-standard
1146 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
                                                                                            Non-standard
1147 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
                                                                                            Non-standard
1148 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
                                                                                            Non-standard
1149 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
                                                                                            Non-standard
1150 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
                                                                                            Non-standard
1151 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
                                                                                            Non-standard
1152 Operations                         Shop Floor Resource & Scheduling   not identified   Workorders
1153 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type
1154 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type

1155 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type
1156 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type
1157 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type



1158 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type

1159 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type
1160 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type

1161 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             56 of 1039
         RD.020 Process Questionnaire                                                                         8/31/2012




 N
 o   OBM Level I                        OBM Level II                       OBM Level III    Category

1162 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type

1163 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type

1164 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type
1165 Operations                         Shop Floor Resource & Scheduling   not identified   Production Type
                                                                                            Repetitive
1166 Operations                         Shop Floor Resource & Scheduling   not identified   Production
                                                                                            Repetitive
1167 Operations                         Shop Floor Resource & Scheduling   not identified   Production
                                                                                            Repetitive
1168 Operations                         Shop Floor Resource & Scheduling   not identified   Production
                                                                                            Repetitive
1169 Operations                         Shop Floor Resource & Scheduling   not identified   Production
                                                                                            Shopfloor
1170 Operations                         Shop Floor Resource & Scheduling   not identified   Document
                                                                                            Shopfloor
1171 Operations                         Shop Floor Resource & Scheduling   not identified   Document
1172 Operations                         Shop Floor Resource & Scheduling   not identified   WIP Tracking

1173 Operations                         Shop Floor Resource & Scheduling   not identified   WIP Tracking

1174 Operations                         Shop Floor Resource & Scheduling   not identified   WIP Tracking



1175 Operations                         Shop Floor Resource & Scheduling   not identified   WIP Tracking
1176 Operations                         Shop Floor Resource & Scheduling   not identified   WIP Tracking

1177 Operations                         Shop Floor Resource & Scheduling   not identified   WIP Tracking
1178 Operations                         Shop Floor Resource & Scheduling   not identified   WIP Tracking
1179 Materials Management               not identified                     not identified   Maintenance
1180 Materials Management               not identified                     not identified   Maintenance

1181 Materials Management               not identified                     not identified   Other

1182 Materials Management               not identified                     not identified   Other

1183 Materials Management               not identified                     not identified   Other

1184 Financial Management               General Financial Accounting       not identified   Period Close


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             57 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

1185 Financial Management               General Financial Accounting                 not identified     Period Close

1186 Financial Management               General Financial Accounting                 not identified     Period Close

1187 Financial Management               General Financial Accounting                 not identified     Period Close

1188 Financial Management               General Financial Accounting                 not identified     Period Close

1189 Financial Management               General Financial Accounting                 not identified     Period Close

1190 Financial Management               General Financial Accounting                 not identified     Period Open

1191 Financial Management               General Financial Accounting                 not identified     Period Open

1192 Financial Management               General Financial Accounting                 not identified     Period Open

1193 Financial Management               General Financial Accounting                 not identified     Period Open

1194 Financial Management               General Financial Accounting                 not identified     Period Open/Close



1195 Financial Management               General Financial Accounting                 not identified     Period Open/Close

1196 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1197 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1198 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




1199 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1200 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1201 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1202 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           58 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

1203 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1204 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1205 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1206 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1207 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1208 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1209 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1210 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1211 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1212 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1213 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1214 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1215 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1216 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1217 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1218 Materials Management               not identified                               not identified     Security



1219 Materials Management               not identified                               not identified     Security

1220 Materials Management               not identified                               not identified     Security

1221 Materials Management               not identified                               not identified     Security

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   59 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III    Category


1222 Materials Management               not identified                               not identified   Security



1223 Materials Management               not identified                               not identified   Security



1224 Materials Management               not identified                               not identified   Validation

1225 Financial Management               Operations Analysis & Management Reporting   not identified   Grouping



1226 Materials Management               not identified                               not identified   Grouping

1227 Materials Management               not identified                               not identified   Grouping

1228 Materials Management               not identified                               not identified   Grouping
1229 Materials Management               Picking and Shipping                         not identified   Types

1230 Materials Management               Picking and Shipping                         not identified   Types
1231 Materials Management               Picking and Shipping                         not identified   Types

1232 Materials Management               Picking and Shipping                         not identified   Types

1233 Materials Management               Picking and Shipping                         not identified   Types

1234 Materials Management               not identified                               not identified   Types

1235 Materials Management               Picking and Shipping                         not identified   Types

1236 Materials Management               not identified                               not identified   Types

1237 Quality Management                 not identified                               not identified   Maintenance
1238 Quality Management                 not identified                               not identified   Maintenance

1239 Quality Management                 not identified                               not identified   Other

1240 Quality Management                 not identified                               not identified   Other

1241 Quality Management                 not identified                               not identified   Other



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   60 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

1242 GENERAL                            not identified                               not identified     Period Close

1243 Financial Management               General Financial Accounting                 not identified     Period Close

1244 Financial Management               General Financial Accounting                 not identified     Period Close

1245 Financial Management               General Financial Accounting                 not identified     Period Close

1246 Financial Management               General Financial Accounting                 not identified     Period Close

1247 Financial Management               General Financial Accounting                 not identified     Period Close

1248 Financial Management               General Financial Accounting                 not identified     Period Open

1249 Financial Management               General Financial Accounting                 not identified     Period Open

1250 Financial Management               General Financial Accounting                 not identified     Period Open

1251 Financial Management               General Financial Accounting                 not identified     Period Open

1252 Financial Management               General Financial Accounting                 not identified     Period Open/Close



1253 Financial Management               General Financial Accounting                 not identified     Period Open/Close

1254 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1255 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1256 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




1257 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1258 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1259 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           61 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category


1260 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1261 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1262 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1263 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1264 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1265 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1266 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1267 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1268 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1269 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1270 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1271 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1272 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1273 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1274 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1275 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1276 Quality Management                 not identified                               not identified     Security



1277 Quality Management                 not identified                               not identified     Security

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   62 of 1039
         RD.020 Process Questionnaire                                                  8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category

1278 Quality Management                 not identified   not identified   Security

1279 Quality Management                 not identified   not identified   Security



1280 Quality Management                 not identified   not identified   Security



1281 Quality Management                 not identified   not identified   Security



1282 Quality Management                 not identified   not identified   Validation

1283 Quality Management                 not identified   not identified   ALL
1284 Quality Management                 not identified   not identified   ALL

1285 Quality Management                 not identified   not identified   ALL
1286 Quality Management                 not identified   not identified   ALL

1287 Quality Management                 not identified   not identified   ALL



1288 Quality Management                 not identified   not identified   ALL



1289 Quality Management                 not identified   not identified   ALL

1290 Quality Management                 not identified   not identified   ALL




1291 Quality Management                 not identified   not identified   ALL



1292 Quality Management                 not identified   not identified   ALL

1293 Quality Management                 not identified   not identified   ALL



1294 Quality Management                 not identified   not identified   ALL

1295 Quality Management                 not identified   not identified   ALL
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                      63 of 1039
         RD.020 Process Questionnaire                                                8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category

1296 Quality Management                 not identified   not identified   ALL
1297 Quality Management                 not identified   not identified   ALL



1298 Quality Management                 not identified   not identified   ALL



1299 Quality Management                 not identified   not identified   ALL

1300 Quality Management                 not identified   not identified   ALL
1301 Quality Management                 not identified   not identified   ALL
1302 Quality Management                 not identified   not identified   ALL

1303 Quality Management                 not identified   not identified   ALL

1304 Quality Management                 not identified   not identified   ALL

1305 Quality Management                 not identified   not identified   ALL
1306 Quality Management                 not identified   not identified   ALL

1307 Quality Management                 not identified   not identified   ALL
1308 Quality Management                 not identified   not identified   ALL

1309 Quality Management                 not identified   not identified   ALL

1310 Quality Management                 not identified   not identified   ALL
1311 Quality Management                 not identified   not identified   ALL



1312 Quality Management                 not identified   not identified   ALL

1313 Quality Management                 not identified   not identified   ALL
1314 Quality Management                 not identified   not identified   ALL

1315 Quality Management                 not identified   not identified   ALL

1316 Quality Management                 not identified   not identified   ALL

1317 Quality Management                 not identified   not identified   ALL
1318 Quality Management                 not identified   not identified   ALL


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                    64 of 1039
         RD.020 Process Questionnaire                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category

1319 Quality Management                 not identified   not identified   ALL

1320 Quality Management                 not identified   not identified   ALL

1321 Quality Management                 not identified   not identified   ALL
                                                                          Monitor    In-process
1322 Quality Management                 not identified   not identified   controls
                                                                          Monitor    In-process
1323 Quality Management                 not identified   not identified   controls
                                                                          Monitor    In-process
1324 Quality Management                 not identified   not identified   controls
                                                                          Monitor    In-process
1325 Quality Management                 not identified   not identified   controls
                                                                          Monitor    In-process
1326 Quality Management                 not identified   not identified   controls
                                                                          Monitor    In-process
1327 Quality Management                 not identified   not identified   controls
                                                                          Monitor    In-process
1328 Quality Management                 not identified   not identified   controls

                                                                          Monitor In-process
1329 Quality Management                 not identified   not identified   controls

                                                                          Collect       Quality
1330 Quality Management                 not identified   not identified   Results
                                                                          Collect       Quality
1331 Quality Management                 not identified   not identified   Results
                                                                          Collect       Quality
1332 Quality Management                 not identified   not identified   Results

                                                                          Collect       Quality
1333 Quality Management                 not identified   not identified   Results
                                                                          Collect       Quality
1334 Quality Management                 not identified   not identified   Results
                                                                          Collect       Quality
1335 Quality Management                 not identified   not identified   Results
                                                                          Collect       Quality
1336 Quality Management                 not identified   not identified   Results



                                                                          Collect       Quality
1337 Quality Management                 not identified   not identified   Results

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 65 of 1039
         RD.020 Process Questionnaire                                                              8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category
                                                                          Collect        Quality
1338 Quality Management                 not identified   not identified   Results
                                                                          Collect        Quality
1339 Quality Management                 not identified   not identified   Results
                                                                          Collect        Quality
1340 Quality Management                 not identified   not identified   Results

                                                                          Collect        Quality
1341 Quality Management                 not identified   not identified   Results
                                                                          Collect        Quality
1342 Quality Management                 not identified   not identified   Results

                                                                          Collect        Quality
1343 Quality Management                 not identified   not identified   Results

                                                                          Collect        Quality
1344 Quality Management                 not identified   not identified   Results
                                                                          Collect        Quality
1345 Quality Management                 not identified   not identified   Results
                                                                          Collect        Quality
1346 Quality Management                 not identified   not identified   Results

                                                                          Collect        Quality
1347 Quality Management                 not identified   not identified   Results
1348 Quality Management                 not identified   not identified   Return Material

1349 Quality Management                 not identified   not identified   Return Material
1350 Quality Management                 not identified   not identified   Return Material




1351 Quality Management                 not identified   not identified   Test/Inspect

1352 Quality Management                 not identified   not identified   Test/Inspect

1353 Quality Management                 not identified   not identified   Test/Inspect



1354 Quality Management                 not identified   not identified   Test/Inspect

1355 Quality Management                 not identified   not identified   Test/Inspect

1356 Quality Management                 not identified   not identified   Test/Inspect
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                  66 of 1039
         RD.020 Process Questionnaire                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category
1357 Quality Management                 not identified   not identified   Test/Inspect
                                                                          Diagnose Quality
1358 Quality Management                 not identified   not identified   Event
                                                                          Diagnose Quality
1359 Quality Management                 not identified   not identified   Event

                                                                          Diagnose      Quality
1360 Quality Management                 not identified   not identified   Event
                                                                          Disposition     non-
                                                                          conforming
1361 Quality Management                 not identified   not identified   material
                                                                          Disposition     non-
                                                                          conforming
1362 Quality Management                 not identified   not identified   material
                                                                          Disposition     non-
                                                                          conforming
1363 Quality Management                 not identified   not identified   material
                                                                          Disposition     non-
                                                                          conforming
1364 Quality Management                 not identified   not identified   material
                                                                          Disposition     non-
                                                                          conforming
1365 Quality Management                 not identified   not identified   material

1366 Quality Management                 not identified   not identified   Repair or Replace

                                                                          Take     Corrective
1367 Quality Management                 not identified   not identified   Action
                                                                          Take     Corrective
1368 Quality Management                 not identified   not identified   Action
                                                                          Take     Corrective
1369 Quality Management                 not identified   not identified   Action



                                                                          Take     Corrective
1370 Quality Management                 not identified   not identified   Action
                                                                          Take     Corrective
1371 Quality Management                 not identified   not identified   Action
                                                                          Take     Corrective
1372 Quality Management                 not identified   not identified   Action
                                                                          Take     Corrective
1373 Quality Management                 not identified   not identified   Action


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 67 of 1039
         RD.020 Process Questionnaire                                                            8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category
                                                                          Take      Corrective
1374 Quality Management                 not identified   not identified   Action

                                                                          Capture    Cost   of
1375 Quality Management                 not identified   not identified   Quality
                                                                          Capture    Cost   of
1376 Quality Management                 not identified   not identified   Quality
                                                                          Capture    Cost   of
1377 Quality Management                 not identified   not identified   Quality

1378 Quality Management                 not identified   not identified   Adjust Accounts

                                                                          Analyze      Quality
1379 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1380 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1381 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1382 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1383 Quality Management                 not identified   not identified   Results

                                                                          Analyze      Quality
1384 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1385 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1386 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1387 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1388 Quality Management                 not identified   not identified   Results

                                                                          Analyze      Quality
1389 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1390 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1391 Quality Management                 not identified   not identified   Results
                                                                          Analyze      Quality
1392 Quality Management                 not identified   not identified   Results


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                68 of 1039
         RD.020 Process Questionnaire                                                            8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category
                                                                          Analyze     Quality
1393 Quality Management                 not identified   not identified   Results

                                                                          Analyze     Quality
1394 Quality Management                 not identified   not identified   Results
                                                                          Analyze     Quality
1395 Quality Management                 not identified   not identified   Results



                                                                          Analyze     Quality
1396 Quality Management                 not identified   not identified   Results
                                                                          Analyze     Quality
1397 Quality Management                 not identified   not identified   Results

                                                                          Enhance      Quality
1398 Quality Management                 not identified   not identified   Collection Plans
                                                                          Enhance      Quality
1399 Quality Management                 not identified   not identified   Collection Plans

1400 Quality Management                 not identified   not identified   Specifications

1401 Quality Management                 not identified   not identified   Specifications

1402 Quality Management                 not identified   not identified   Specifications

1403 Quality Management                 not identified   not identified   Specifications



1404 Quality Management                 not identified   not identified   Specifications

1405 Quality Management                 not identified   not identified   Specifications



1406 Quality Management                 not identified   not identified   Specifications



1407 Quality Management                 not identified   not identified   Collection Plans



1408 Quality Management                 not identified   not identified   Collection Plans



1409 Quality Management                 not identified   not identified   Collection Plans

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                69 of 1039
         RD.020 Process Questionnaire                                                        8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category


1410 Quality Management                 not identified   not identified   Collection Plans

1411 Quality Management                 not identified   not identified   Collection Plans



1412 Quality Management                 not identified   not identified   Collection Plans

1413 Quality Management                 not identified   not identified   Collection Plans



1414 Quality Management                 not identified   not identified   Collection Plans

1415 Quality Management                 not identified   not identified   Collection Plans



1416 Quality Management                 not identified   not identified   Collection Plans

1417 Quality Management                 not identified   not identified   Process Audit

1418 Quality Management                 not identified   not identified   ASL



1419 Quality Management                 not identified   not identified   ASL

1420 Quality Management                 not identified   not identified   History

1421 Quality Management                 not identified   not identified   History



1422 Quality Management                 not identified   not identified   History



1423 Quality Management                 not identified   not identified   History

1424 Quality Management                 not identified   not identified   History



1425 Quality Management                 not identified   not identified   Management



1426 Quality Management                 not identified   not identified   Management

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                            70 of 1039
         RD.020 Process Questionnaire                                                        8/31/2012




 N
 o   OBM Level I                        OBM Level II          OBM Level III    Category


1427 Quality Management                 not identified        not identified   Management
1428 Quality Management                 not identified        not identified   Management

1429 Quality Management                 not identified        not identified   Management

1430 Quality Management                 not identified        not identified   Management




1431 Quality Management                 not identified        not identified   Management



1432 Quality Management                 not identified        not identified   Management



1433 Quality Management                 not identified        not identified   Management

1434 Quality Management                 not identified        not identified   Management

1435 Quality Management                 not identified        not identified   Management

1436 Quality Management                 not identified        not identified   Management

1437 Product Development                Product Maintenance   not identified   Maintenance
1438 Product Development                Product Maintenance   not identified   Maintenance

1439 Product Development                Product Maintenance   not identified   Other

1440 Product Development                Product Maintenance   not identified   Other

1441 Product Development                Product Maintenance   not identified   Other

1442 Product Development                Product Maintenance   not identified   Reporting



1443 Product Development                Product Maintenance   not identified   Reporting



1444 Product Development                Document Release      not identified   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                            71 of 1039
         RD.020 Process Questionnaire                                                   8/31/2012




 N
 o   OBM Level I                        OBM Level II       OBM Level III    Category



1445 Product Development                Document Release   not identified   Reporting



1446 Product Development                Document Release   not identified   Reporting

1447 Product Development                Document Release   not identified   Reporting



1448 Product Development                Document Release   not identified   Reporting

1449 Product Development                Document Release   not identified   Reporting

1450 Product Development                Document Release   not identified   Reporting



1451 Product Development                Document Release   not identified   Reporting

1452 Product Development                Document Release   not identified   Reporting

1453 Product Development                Document Release   not identified   Reporting

1454 Product Development                Document Release   not identified   Reporting

1455 Product Development                Document Release   not identified   Reporting

1456 Product Development                Document Release   not identified   Reporting

1457 Product Development                Document Release   not identified   Reporting

1458 Product Development                Document Release   not identified   Reporting



1459 Product Development                Document Release   not identified   Reporting



1460 Product Development                Document Release   not identified   Reporting

1461 Product Development                Document Release   not identified   Reporting



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                       72 of 1039
         RD.020 Process Questionnaire                                                         8/31/2012




 N
 o   OBM Level I                        OBM Level II         OBM Level III    Category


1462 Product Development                Document Release     not identified   Reporting

1463 Product Development                Document Release     not identified   Reporting



1464 Product Development                Document Release     not identified   Security



1465 Product Development                Document Release     not identified   Security

1466 Product Development                Document Release     not identified   Security

1467 Product Development                Document Release     not identified   Security



1468 Product Development                Document Release     not identified   Security



1469 Product Development                Document Release     not identified   Security



1470 Product Development                Document Release     not identified   Validation
1471 Product Development                Design Engineering   not identified   Change Policy

1472 Product Development                Design Engineering   not identified   Change Policy

1473 Product Development                Design Engineering   not identified   Change Policy
1474 Product Development                Design Engineering   not identified   Change Policy
1475 Product Development                Design Engineering   not identified   Change Policy
1476 Product Development                Design Engineering   not identified   Change Policy



1477 Product Development                Design Engineering   not identified   Change Policy



1478 Product Development                Design Engineering   not identified   Change Policy

1479 Product Development                Design Engineering   not identified   Change Policy

1480 Product Development                Design Engineering   not identified   Change Policy

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                             73 of 1039
         RD.020 Process Questionnaire                                                                   8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III    Category

1481 Product Development                Design Engineering             not identified   Change Policy



1482 Product Development                Design Engineering             not identified   Change Policy



1483 Product Development                Design Engineering             not identified   Change Policy

1484 Product Development                Design Engineering             not identified   Control Rules

1485 Product Development                Design Engineering             not identified   Control Rules

1486 Product Development                Design Engineering             not identified   Control Rules

1487 Product Development                Design Engineering             not identified   Control Rules

1488 Product Development                Design Engineering             not identified   Control Rules

1489 Product Development                Design Engineering             not identified   Control Rules

1490 Product Development                Design Engineering             not identified   Control Rules

1491 Product Development                Design Engineering             not identified   Control Rules

1492 Product Development                Design Engineering             not identified   Control Rules

1493 Product Development                Design Engineering             not identified   Control Rules




1494 Product Development                Design Engineering             not identified   Control Rules

1495 Materials Management               not identified                 not identified   Maintenance
1496 Materials Management               not identified                 not identified   Maintenance

1497 Materials Management               not identified                 not identified   Other

1498 Materials Management               not identified                 not identified   Other

1499 Materials Management               not identified                 not identified   Other

1500 Financial Management               General Financial Accounting   not identified   Period Close
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                       74 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

1501 Financial Management               General Financial Accounting                 not identified     Period Close

1502 Financial Management               General Financial Accounting                 not identified     Period Close

1503 Financial Management               General Financial Accounting                 not identified     Period Close

1504 Financial Management               General Financial Accounting                 not identified     Period Close

1505 Financial Management               General Financial Accounting                 not identified     Period Close

1506 Financial Management               General Financial Accounting                 not identified     Period Open

1507 Financial Management               General Financial Accounting                 not identified     Period Open

1508 Financial Management               General Financial Accounting                 not identified     Period Open

1509 Financial Management               General Financial Accounting                 not identified     Period Open

1510 Financial Management               General Financial Accounting                 not identified     Period Open/Close



1511 Financial Management               General Financial Accounting                 not identified     Period Open/Close

1512 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1513 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1514 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




1515 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1516 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1517 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1518 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           75 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

1519 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1520 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1521 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1522 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1523 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1524 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1525 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1526 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1527 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1528 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1529 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1530 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1531 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1532 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1533 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1534 Materials Management               not identified                               not identified     Security



1535 Materials Management               not identified                               not identified     Security

1536 Materials Management               not identified                               not identified     Security


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   76 of 1039
         RD.020 Process Questionnaire                                                                8/31/2012




 N
 o   OBM Level I                        OBM Level II           OBM Level III    Category

1537 Materials Management               not identified         not identified   Security



1538 Materials Management               not identified         not identified   Security



1539 Materials Management               not identified         not identified   Security



1540 Materials Management               not identified         not identified   Validation
                                                                                Accuracy
1541 Materials Management               Warehouse Management   not identified   Programs
                                                                                Accuracy
1542 Materials Management               Warehouse Management   not identified   Programs
                                                                                Accuracy
1543 Materials Management               Warehouse Management   not identified   Programs
                                                                                Cycle        Count
1544 Materials Management               Warehouse Management   not identified   Process
                                                                                Cycle        Count
1545 Materials Management               Warehouse Management   not identified   Process
                                                                                Cycle        Count
1546 Materials Management               Warehouse Management   not identified   Process
                                                                                Cycle        Count
1547 Materials Management               Warehouse Management   not identified   Process
                                                                                Cycle        Count
1548 Materials Management               Warehouse Management   not identified   Process
                                                                                Cycle        Count
1549 Materials Management               Warehouse Management   not identified   Process
                                                                                Inventory
1550 Materials Management               Warehouse Management   not identified   Adjustment
                                                                                Inventory
1551 Materials Management               Warehouse Management   not identified   Adjustment
                                                                                Inventory
1552 Materials Management               Warehouse Management   not identified   Adjustment
                                                                                Inventory
1553 Materials Management               Warehouse Management   not identified   Adjustment
                                                                                Inventory
1554 Materials Management               Warehouse Management   not identified   Adjustment
                                                                                Inventory
1555 Materials Management               Warehouse Management   not identified   Adjustment
                                                                                Inventory
1556 Materials Management               Warehouse Management   not identified   Adjustment

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                    77 of 1039
         RD.020 Process Questionnaire                                                                                              8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III            Category
                                                                                                              Inventory
1557 Materials Management               Warehouse Management                         not identified           Adjustment

1558 Materials Management               Warehouse Management                         not identified           Physical Inventory

1559 Materials Management               Warehouse Management                         not identified           Physical Inventory

1560 Materials Management               Warehouse Management                         not identified           Physical Inventory

1561 Materials Management               Warehouse Management                         not identified           Physical Inventory

1562 Materials Management               Warehouse Management                         not identified           Physical Inventory

1563 Materials Management               Warehouse Management                         not identified           Physical Inventory

1564 Materials Management               Warehouse Management                         not identified           Physical Inventory

1565 Materials Management               Warehouse Management                         not identified           Physical Inventory
                                                                                                              Accuracy
1566 Materials Management               Warehouse Management                         not identified           Programs
                                                                                                              Accuracy
1567 Materials Management               Warehouse Management                         not identified           Programs
                                                                                                              Accuracy
1568 Materials Management               Warehouse Management                         not identified           Programs
                                                                                                              Accuracy
1569 Materials Management               Warehouse Management                         not identified           Programs
                                                                                                              Accuracy
1570 Materials Management               Warehouse Management                         not identified           Programs
                                                                                                              Accuracy
1571 Materials Management               Warehouse Management                         not identified           Programs
                                                                                                              Cycle        Count
1572 Materials Management               Warehouse Management                         not identified           Process

1573 Materials Management               Warehouse Management                         not identified           Physical Inventory

1574 Materials Management               Warehouse Management                         not identified           Physical Inventory
1575 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Maintenance
1576 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Maintenance

1577 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Other

1578 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Other


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                                  78 of 1039
         RD.020 Process Questionnaire                                                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III            Category

1579 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Other

1580 Financial Management               General Financial Accounting                 not identified           Period Close

1581 Financial Management               General Financial Accounting                 not identified           Period Close

1582 Financial Management               General Financial Accounting                 not identified           Period Close

1583 Financial Management               General Financial Accounting                 not identified           Period Close

1584 Financial Management               General Financial Accounting                 not identified           Period Close

1585 Financial Management               General Financial Accounting                 not identified           Period Close

1586 Financial Management               General Financial Accounting                 not identified           Period Open

1587 Financial Management               General Financial Accounting                 not identified           Period Open

1588 Financial Management               General Financial Accounting                 not identified           Period Open

1589 Financial Management               General Financial Accounting                 not identified           Period Open

1590 Financial Management               General Financial Accounting                 not identified           Period Open/Close

1591 Financial Management               General Financial Accounting                 not identified           Period Open/Close

1592 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1593 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting



1594 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting




1595 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1596 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1597 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                                 79 of 1039
         RD.020 Process Questionnaire                                                                                     8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III            Category


1598 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1599 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1600 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1601 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting
1602 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1603 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1604 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1605 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1606 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1607 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1608 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting



1609 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1610 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1611 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting



1612 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting

1613 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting



1614 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Security



1615 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Security
1616 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Security

1617 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Security
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                         80 of 1039
         RD.020 Process Questionnaire                                                                                         8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III            Category

1618 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Security

1619 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Security



1620 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Validation
1621 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Analysis
1622 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Analysis
1623 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Analysis
1624 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Analysis
1625 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Analysis
1626 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Analysis

1627 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Analysis

1628 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Analysis
1629 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Method
1630 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Method
1631 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Method
1632 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Cost Method

1633 Financial Management               General Financial Accounting                 not identified           Period Close

1634 Financial Management               General Financial Accounting                 not identified           Period Close

1635 Financial Management               General Financial Accounting                 not identified           Period Close

1636 Product Development                Design Engineering                           not identified           Maintenance

1637 Product Development                Design Engineering                           not identified           Maintenance

1638 Product Development                Design Engineering                           not identified           Other

1639 Product Development                Design Engineering                           not identified           Other



1640 Product Development                Design Engineering                           not identified           Other

1641 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                             81 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category


1642 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1643 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




1644 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1645 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1646 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1647 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1648 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1649 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1650 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1651 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1652 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1653 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1654 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1655 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1656 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   82 of 1039
         RD.020 Process Questionnaire                                                                                8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category


1657 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1658 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1659 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1660 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1661 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1662 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1663 Product Development                Design Engineering                           not identified     Security



1664 Product Development                Design Engineering                           not identified     Security

1665 Product Development                Design Engineering                           not identified     Security

1666 Product Development                Design Engineering                           not identified     Security



1667 Product Development                Design Engineering                           not identified     Security



1668 Product Development                Design Engineering                           not identified     Security




1669 Product Development                Design Engineering                           not identified     Validation



1670 Product Development                Design Engineering                           not identified     Costing
1671 Product Development                Design Engineering                           not identified     Costing
1672 Product Development                Design Engineering                           not identified     Costing

1673 Product Development                Design Engineering                           not identified     ECN
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                    83 of 1039
          RD.020 Process Questionnaire                                                             8/31/2012




 N
 o   OBM Level I                         OBM Level II         OBM Level III    Category
                                                                               Initiating    New
1674 Product Development                 Design Engineering   not identified   Products
                                                                               Initiating    New
1675 Product Development                 Design Engineering   not identified   Products
                                                                               Initiating    New
1676 Product Development                 Design Engineering   not identified   Products
                                                                               Initiating    New
1677 Product Development                 Design Engineering   not identified   Products
                                                                               Initiating    New
1678 Product Development                 Design Engineering   not identified   Products
1679 Product Development                 Design Engineering   not identified   Pricing

1680 Product Development                 Design Engineering   not identified   Pricing
1681 Product Development                 Design Engineering   not identified   Pricing

1682 Product Development                 Design Engineering   not identified   Procurement

1683 Product Development                 Design Engineering   not identified   Procurement

1684 Product Development                 Design Engineering   not identified   Procurement

1685 Product Development                 Design Engineering   not identified   Procurement



1686 Product Development                 Design Engineering   not identified   Procurement
1687 Product Development                 Design Engineering   not identified   Prototype
1688 Product Development                 Design Engineering   not identified   Prototype

1689 Product Development                 Design Engineering   not identified   Prototype
1690 Product Development                 Design Engineering   not identified   Prototype

1691 Product Development                 Design Engineering   not identified   Prototype

1692 Product Development                 Design Engineering   not identified   Costing

1693 Product Development                 Design Engineering   not identified   ECN
1694 Order Fulfillment                   not identified       not identified   Maintenance
1695 Order Fulfillment                   not identified       not identified   Maintenance

1696 Order Fulfillment                   not identified       not identified   Other

1697 Order Fulfillment                   not identified       not identified   Other

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 84 of 1039
          RD.020 Process Questionnaire                                                                                       8/31/2012




 N
 o   OBM Level I                         OBM Level II                                 OBM Level III      Category

1698 Order Fulfillment                   not identified                               not identified     Other

1699 Financial Management                General Financial Accounting                 not identified     Period Close

1700 Financial Management                General Financial Accounting                 not identified     Period Close

1701 Financial Management                General Financial Accounting                 not identified     Period Close

1702 Financial Management                General Financial Accounting                 not identified     Period Close

1703 Financial Management                General Financial Accounting                 not identified     Period Close

1704 Financial Management                General Financial Accounting                 not identified     Period Close

1705 Financial Management                General Financial Accounting                 not identified     Period Open

1706 Financial Management                General Financial Accounting                 not identified     Period Open

1707 Financial Management                General Financial Accounting                 not identified     Period Open

1708 Financial Management                General Financial Accounting                 not identified     Period Open

1709 Financial Management                General Financial Accounting                 not identified     Period Open/Close



1710 Financial Management                General Financial Accounting                 not identified     Period Open/Close

1711 Product Development                 Design Engineering                           not identified     Reporting



1712 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1713 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting




1714 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1715 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           85 of 1039
          RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                         OBM Level II                                 OBM Level III      Category

1716 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1717 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1718 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1719 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1720 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1721 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1722 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1723 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1724 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1725 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1726 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1727 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1728 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1729 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1730 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1731 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1732 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1733 Order Fulfillment                   not identified                               not identified     Security



          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   86 of 1039
          RD.020 Process Questionnaire                                                                         8/31/2012




 N
 o   OBM Level I                         OBM Level II               OBM Level III         Category


1734 Order Fulfillment                   not identified             not identified        Security

1735 Order Fulfillment                   not identified             not identified        Security

1736 Order Fulfillment                   not identified             not identified        Security



1737 Order Fulfillment                   not identified             not identified        Security



1738 Order Fulfillment                   not identified             not identified        Security



1739 Order Fulfillment                   not identified             not identified        Validation
1740 Sales and Market Management         Compensation Strategy      not identified        Commissions
1741 Sales and Market Management         Compensation Strategy      not identified        Commissions
1742 Sales and Market Management         Compensation Strategy      not identified        Commissions
1743 Sales and Market Management         Compensation Strategy      not identified        Commissions
1744 Sales and Market Management         Compensation Strategy      not identified        Commissions
1745 Sales and Market Management         Compensation Strategy      not identified        Commissions
                                                                                          Customer
1746 Order Fulfillment                   Order Entry & Scheduling   Manage Customers      Information
                                                                                          Customer
1747 Order Fulfillment                   Order Entry & Scheduling   Manage Customers      Information
                                                                                          Customer
1748 Order Fulfillment                   Order Entry & Scheduling   Manage Customers      Information

1749 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling

1750 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling

1751 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling

1752 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling



1753 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing

1754 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             87 of 1039
          RD.020 Process Questionnaire                                                                    8/31/2012




 N
 o   OBM Level I                         OBM Level II               OBM Level III         Category

1755 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1756 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1757 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing

1758 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1759 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1760 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1761 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1762 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1763 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1764 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1765 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing
1766 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Pricing

1767 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1768 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking
1769 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking
1770 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1771 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1772 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1773 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking
1774 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1775 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking
1776 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1777 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking
1778 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking



1779 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking
1780 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking
1781 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1782 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        88 of 1039
          RD.020 Process Questionnaire                                                                    8/31/2012




 N
 o   OBM Level I                         OBM Level II               OBM Level III         Category

1783 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking
1784 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1785 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1786 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Taking

1787 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Types
1788 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Types
1789 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Types

1790 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Types
1791 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Types

1792 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Types
1793 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Types

1794 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Order Types
1795 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types
1796 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types

1797 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types

1798 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types

1799 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types

1800 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types



1801 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types
1802 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types
1803 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types

1804 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types

1805 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types
1806 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types

1807 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Product Types

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        89 of 1039
          RD.020 Process Questionnaire                                                                        8/31/2012




 N
 o   OBM Level I                         OBM Level II                   OBM Level III         Category
1808 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Product Types
1809 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Product Types
1810 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Taking

1811 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Taking

1812 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Taking

1813 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Types
1814 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Types
1815 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Types
1816 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Types
                                                                                              Customer
1817 Order Fulfillment                   Order Entry & Scheduling       Manage Customers      Information
1818 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Pricing

1819 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Order Taking
1820 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Maintenance
1821 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Maintenance

1822 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Other

1823 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Other

1824 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Other

1825 Financial Management                General Financial Accounting   not identified        Period Close

1826 Financial Management                General Financial Accounting   not identified        Period Close

1827 Financial Management                General Financial Accounting   not identified        Period Close

1828 Financial Management                General Financial Accounting   not identified        Period Close

1829 Financial Management                General Financial Accounting   not identified        Period Close

1830 Financial Management                General Financial Accounting   not identified        Period Close

1831 Financial Management                General Financial Accounting   not identified        Period Open

1832 Financial Management                General Financial Accounting   not identified        Period Open


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            90 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

1833 Financial Management               General Financial Accounting                 not identified     Period Open

1834 Financial Management               General Financial Accounting                 not identified     Period Open

1835 Financial Management               General Financial Accounting                 not identified     Period Open/Close



1836 Financial Management               General Financial Accounting                 not identified     Period Open/Close

1837 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1838 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1839 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




1840 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1841 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1842 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1843 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1844 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1845 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1846 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1847 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1848 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1849 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1850 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           91 of 1039
          RD.020 Process Questionnaire                                                                                   8/31/2012




 N
 o   OBM Level I                         OBM Level II                                 OBM Level III         Category

1851 Financial Management                Operations Analysis & Management Reporting   Manage Reporting      Reporting

1852 Financial Management                Operations Analysis & Management Reporting   Manage Reporting      Reporting

1853 Financial Management                Operations Analysis & Management Reporting   Manage Reporting      Reporting



1854 Financial Management                Operations Analysis & Management Reporting   Manage Reporting      Reporting

1855 Financial Management                Operations Analysis & Management Reporting   Manage Reporting      Reporting

1856 Financial Management                Operations Analysis & Management Reporting   Manage Reporting      Reporting



1857 Financial Management                Operations Analysis & Management Reporting   Manage Reporting      Reporting

1858 Financial Management                Operations Analysis & Management Reporting   Manage Reporting      Reporting



1859 Order Fulfillment                   Order Entry & Scheduling                     Setup Order Process   Security



1860 Order Fulfillment                   Order Entry & Scheduling                     Setup Order Process   Security

1861 Order Fulfillment                   Order Entry & Scheduling                     Setup Order Process   Security

1862 Order Fulfillment                   Order Entry & Scheduling                     Setup Order Process   Security



1863 Order Fulfillment                   Order Entry & Scheduling                     Setup Order Process   Security



1864 Order Fulfillment                   Order Entry & Scheduling                     Setup Order Process   Security



1865 Order Fulfillment                   Order Entry & Scheduling                     Setup Order Process   Validation
1866 Order Fulfillment                   Order Entry & Scheduling                     Manage Orders         Backorders

1867 Order Fulfillment                   Order Entry & Scheduling                     Manage Orders         Backorders

1868 Order Fulfillment                   Order Entry & Scheduling                     Manage Orders         Backorders


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                       92 of 1039
          RD.020 Process Questionnaire                                                                         8/31/2012




 N
 o   OBM Level I                         OBM Level II               OBM Level III         Category


1869 Order Fulfillment                   Order Entry & Scheduling   Manage Orders         Backorders

1870 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Documents

1871 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Documents
1872 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Documents

1873 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Documents

1874 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Documents
1875 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Documents
1876 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Documents

1877 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Documents

1878 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling

1879 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling

1880 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling

1881 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling

1882 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Exception Handling
1883 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Ship Confirmation

1884 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Ship Confirmation
1885 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Ship Confirmation
1886 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Ship Confirmation
1887 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Ship Confirmation
1888 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Ship Confirmation
1889 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Ship Confirmation

1890 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Ship Confirmation

1891 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Shipment Release

1892 Order Fulfillment                   Order Entry & Scheduling   Setup Order Process   Shipment Release



          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             93 of 1039
          RD.020 Process Questionnaire                                                                           8/31/2012




 N
 o   OBM Level I                         OBM Level II                   OBM Level III         Category


1893 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Shipment Release

1894 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Shipment Release

1895 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Shipment Release

1896 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Shipment Release

1897 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Shipment Release

1898 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Shipment Release



1899 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Shipment Release
1900 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Peak Statistics

1901 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Peak Statistics

1902 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Peak Statistics

1903 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Peak Statistics

1904 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Peak Statistics

1905 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Backorders

1906 Order Fulfillment                   Order Entry & Scheduling       Setup Order Process   Documents

1907 Order Fulfillment                   Customer Returns               not identified        Maintenance
1908 Order Fulfillment                   Customer Returns               not identified        Maintenance

1909 Order Fulfillment                   Customer Returns               not identified        Other

1910 Order Fulfillment                   Customer Returns               not identified        Other

1911 Order Fulfillment                   Customer Returns               not identified        Other

1912 Financial Management                General Financial Accounting   not identified        Period Close

1913 Financial Management                General Financial Accounting   not identified        Period Close


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                               94 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

1914 Financial Management               General Financial Accounting                 not identified     Period Close

1915 Financial Management               General Financial Accounting                 not identified     Period Close

1916 Financial Management               General Financial Accounting                 not identified     Period Close

1917 Financial Management               General Financial Accounting                 not identified     Period Close

1918 Financial Management               General Financial Accounting                 not identified     Period Open

1919 Financial Management               General Financial Accounting                 not identified     Period Open

1920 Financial Management               General Financial Accounting                 not identified     Period Open

1921 Financial Management               General Financial Accounting                 not identified     Period Open

1922 Financial Management               General Financial Accounting                 not identified     Period Open/Close



1923 Financial Management               General Financial Accounting                 not identified     Period Open/Close

1924 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1925 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1926 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




1927 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1928 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1929 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



1930 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

1931 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           95 of 1039
          RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                         OBM Level II                                 OBM Level III      Category

1932 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1933 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1934 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1935 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1936 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1937 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1938 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1939 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1940 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1941 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1942 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1943 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1944 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

1945 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting



1946 Order Fulfillment                   Customer Returns                             not identified     Security



1947 Order Fulfillment                   Customer Returns                             not identified     Security

1948 Order Fulfillment                   Customer Returns                             not identified     Security

1949 Order Fulfillment                   Customer Returns                             not identified     Security


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   96 of 1039
          RD.020 Process Questionnaire                                                         8/31/2012




 N
 o   OBM Level I                         OBM Level II       OBM Level III    Category


1950 Order Fulfillment                   Customer Returns   not identified   Security



1951 Order Fulfillment                   Customer Returns   not identified   Security



1952 Order Fulfillment                   Customer Returns   not identified   Validation

1953 Order Fulfillment                   Customer Returns   not identified   Cost

1954 Order Fulfillment                   Customer Returns   not identified   Cost
1955 Order Fulfillment                   Customer Returns   not identified   Cost
1956 Order Fulfillment                   Customer Returns   not identified   Credit
1957 Order Fulfillment                   Customer Returns   not identified   Credit

1958 Order Fulfillment                   Customer Returns   not identified   Credit

1959 Order Fulfillment                   Customer Returns   not identified   Credit



1960 Order Fulfillment                   Customer Returns   not identified   Credit

1961 Order Fulfillment                   Customer Returns   not identified   Credit

1962 Order Fulfillment                   Customer Returns   not identified   Credit
1963 Order Fulfillment                   Customer Returns   not identified   Credit

1964 Order Fulfillment                   Customer Returns   not identified   Credit

1965 Order Fulfillment                   Customer Returns   not identified   Inventory

1966 Order Fulfillment                   Customer Returns   not identified   Inventory
1967 Order Fulfillment                   Customer Returns   not identified   Repair
1968 Order Fulfillment                   Customer Returns   not identified   Repair
1969 Order Fulfillment                   Customer Returns   not identified   Return Shipment

1970 Order Fulfillment                   Customer Returns   not identified   Return Shipment

1971 Order Fulfillment                   Customer Returns   not identified   Return Shipment


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                             97 of 1039
          RD.020 Process Questionnaire                                                                    8/31/2012




 N
 o   OBM Level I                         OBM Level II                  OBM Level III    Category

1972 Order Fulfillment                   Customer Returns              not identified   Return Shipment
1973 Order Fulfillment                   Customer Returns              not identified   Rework
1974 Order Fulfillment                   Customer Returns              not identified   Rework

1975 Order Fulfillment                   Customer Returns              not identified   Rework

1976 Order Fulfillment                   Customer Returns              not identified   RMA

1977 Order Fulfillment                   Customer Returns              not identified   RMA
1978 Order Fulfillment                   Customer Returns              not identified   RMA
1979 Order Fulfillment                   Customer Returns              not identified   RMA
1980 Order Fulfillment                   Customer Returns              not identified   RMA
1981 Order Fulfillment                   Customer Returns              not identified   RMA
1982 Order Fulfillment                   Customer Returns              not identified   RMA



1983 Order Fulfillment                   Customer Returns              not identified   RMA

1984 Order Fulfillment                   Customer Returns              not identified   RMA
1985 Order Fulfillment                   Customer Returns              not identified   RMA
1986 Order Fulfillment                   Customer Returns              not identified   RMA
1987 Order Fulfillment                   Customer Returns              not identified   RMA

1988 Order Fulfillment                   Customer Returns              not identified   RMA Receiving

1989 Order Fulfillment                   Customer Returns              not identified   RMA Receiving

1990 Planning and Forecasting            Distribution Resources Plan   not identified   Maintenance
1991 Planning and Forecasting            Distribution Resources Plan   not identified   Maintenance

1992 Planning and Forecasting            Distribution Resources Plan   not identified   Other

1993 Planning and Forecasting            Distribution Resources Plan   not identified   Other

1994 Planning and Forecasting            Distribution Resources Plan   not identified   Other

1995 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting



1996 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        98 of 1039
          RD.020 Process Questionnaire                                                              8/31/2012




 N
 o   OBM Level I                         OBM Level II                  OBM Level III    Category

1997 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

1998 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

1999 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

2000 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

2001 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

2002 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

2003 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting



2004 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting



2005 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

2006 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting



2007 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting

2008 Planning and Forecasting            Distribution Resources Plan   not identified   Reporting



2009 Planning and Forecasting            Distribution Resources Plan   not identified   Security



2010 Planning and Forecasting            Distribution Resources Plan   not identified   Security

2011 Planning and Forecasting            Distribution Resources Plan   not identified   Security

2012 Planning and Forecasting            Distribution Resources Plan   not identified   Security



2013 Planning and Forecasting            Distribution Resources Plan   not identified   Security



2014 Planning and Forecasting            Distribution Resources Plan   not identified   Security

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                  99 of 1039
          RD.020 Process Questionnaire                                                                    8/31/2012




 N
 o   OBM Level I                         OBM Level II                  OBM Level III    Category


2015 Planning and Forecasting            Distribution Resources Plan   not identified   Validation
                                                                                        Distribution
2016 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2017 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2018 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2019 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2020 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2021 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2022 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2023 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2024 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2025 Planning and Forecasting            Distribution Resources Plan   not identified   Network

                                                                                        Distribution
2026 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2027 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2028 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2029 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2030 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2031 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Distribution
2032 Planning and Forecasting            Distribution Resources Plan   not identified   Network
                                                                                        Inter-warehouse
2033 Planning and Forecasting            Distribution Resources Plan   not identified   Fulfillment
                                                                                        Inter-warehouse
2034 Planning and Forecasting            Distribution Resources Plan   not identified   Fulfillment


          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        100 of 1039
          RD.020 Process Questionnaire                                                                      8/31/2012




 N
 o   OBM Level I                         OBM Level II                  OBM Level III    Category

                                                                                        Inter-warehouse
2035 Planning and Forecasting            Distribution Resources Plan   not identified   Fulfillment
                                                                                        Inter-warehouse
2036 Planning and Forecasting            Distribution Resources Plan   not identified   Fulfillment
                                                                                        Inter-warehouse
2037 Planning and Forecasting            Distribution Resources Plan   not identified   Fulfillment
                                                                                        Inter-warehouse
2038 Planning and Forecasting            Distribution Resources Plan   not identified   Fulfillment
2039 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning

2040 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning
2041 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning

2042 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning

2043 Sales and Market Management         not identified                not identified   Material Planning

2044 Materials Management                Transportation Planning       not identified   Material Planning
2045 Materials Management                Transportation Planning       not identified   Material Planning
2046 Materials Management                Transportation Planning       not identified   Material Planning
2047 Materials Management                Transportation Planning       not identified   Material Planning
2048 Materials Management                Transportation Planning       not identified   Material Planning

2049 Materials Management                Transportation Planning       not identified   Material Planning

2050 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning

2051 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning

2052 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning

2053 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning

2054 Planning and Forecasting            Distribution Resources Plan   not identified   Material Planning

2055 Sales and Market Management         not identified                not identified   Maintenance
2056 Sales and Market Management         not identified                not identified   Maintenance

2057 Sales and Market Management         not identified                not identified   Other

2058 Sales and Market Management         not identified                not identified   Other

          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          101 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

2059 Sales and Market Management        not identified                               not identified     Other

2060 Financial Management               General Financial Accounting                 not identified     Period Close

2061 Financial Management               General Financial Accounting                 not identified     Period Close

2062 Financial Management               General Financial Accounting                 not identified     Period Close

2063 Financial Management               General Financial Accounting                 not identified     Period Close

2064 Financial Management               General Financial Accounting                 not identified     Period Close

2065 Financial Management               General Financial Accounting                 not identified     Period Close

2066 Financial Management               General Financial Accounting                 not identified     Period Open

2067 Financial Management               General Financial Accounting                 not identified     Period Open

2068 Financial Management               General Financial Accounting                 not identified     Period Open

2069 Financial Management               General Financial Accounting                 not identified     Period Open

2070 Financial Management               General Financial Accounting                 not identified     Period Open/Close



2071 Financial Management               General Financial Accounting                 not identified     Period Open/Close

2072 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2073 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2074 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




2075 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2076 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           102 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

2077 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2078 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2079 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2080 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2081 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2082 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2083 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2084 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2085 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2086 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2087 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2088 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2089 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2090 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2091 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2092 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2093 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2094 Sales and Market Management        not identified                               not identified     Security


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   103 of 1039
         RD.020 Process Questionnaire                                                  8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category


2095 Sales and Market Management        not identified   not identified   Security

2096 Sales and Market Management        not identified   not identified   Security

2097 Sales and Market Management        not identified   not identified   Security



2098 Sales and Market Management        not identified   not identified   Security



2099 Sales and Market Management        not identified   not identified   Security



2100 Sales and Market Management        not identified   not identified   Validation

2101 Sales and Market Management        not identified   not identified   General

2102 Sales and Market Management        not identified   not identified   General



2103 Sales and Market Management        not identified   not identified   General



2104 Sales and Market Management        not identified   not identified   General

2105 Sales and Market Management        not identified   not identified   General

2106 Sales and Market Management        not identified   not identified   General



2107 Sales and Market Management        not identified   not identified   General

2108 Sales and Market Management        not identified   not identified   General

2109 Sales and Market Management        not identified   not identified   General



2110 Sales and Market Management        not identified   not identified   General

2111 Sales and Market Management        not identified   not identified   General


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                      104 of 1039
         RD.020 Process Questionnaire                                                    8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category


2112 Sales and Market Management        not identified   not identified   General



2113 Sales and Market Management        not identified   not identified   General




2114 Sales and Market Management        not identified   not identified   General

2115 Sales and Market Management        not identified   not identified   General

2116 Sales and Market Management        not identified   not identified   General

2117 Sales and Market Management        not identified   not identified   General

2118 Sales and Market Management        not identified   not identified   General



2119 Sales and Market Management        not identified   not identified   General

2120 Sales and Market Management        not identified   not identified   General

2121 Sales and Market Management        not identified   not identified   General

2122 Sales and Market Management        not identified   not identified   General
2123 Sales and Market Management        not identified   not identified   General

2124 Sales and Market Management        not identified   not identified   General

2125 Sales and Market Management        not identified   not identified   General
2126 Sales and Market Management        not identified   not identified   General

2127 Sales and Market Management        not identified   not identified   General

2128 Sales and Market Management        not identified   not identified   General
2129 Sales and Market Management        not identified   not identified   General

2130 Sales and Market Management        not identified   not identified   General

2131 Sales and Market Management        not identified   not identified   Disconnected

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                        105 of 1039
         RD.020 Process Questionnaire                                                                                  8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

2132 Sales and Market Management        not identified                               not identified     Disconnected

2133 Sales and Market Management        not identified                               not identified     Disconnected




2134 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2135 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2136 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting
2137 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2138 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2139 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2140 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2141 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2142 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2143 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2144 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2145 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2146 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting
                                                                                                        Contact
2147 Sales and Market Management        Pre-Sales Activity                           not identified     Management
                                                                                                        Contact
2148 Sales and Market Management        Pre-Sales Activity                           not identified     Management
                                                                                                        Contact
2149 Sales and Market Management        Pre-Sales Activity                           not identified     Management
                                                                                                        Contact
2150 Sales and Market Management        Pre-Sales Activity                           not identified     Management


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      106 of 1039
         RD.020 Process Questionnaire                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II         OBM Level III            Category
                                                                                      Contact
2151 Sales and Market Management        Pre-Sales Activity   not identified           Management



                                                                                      Contact
2152 Sales and Market Management        Pre-Sales Activity   not identified           Management



                                                                                      Contact
2153 Sales and Market Management        Pre-Sales Activity   not identified           Management
                                                                                      Contact
2154 Sales and Market Management        Pre-Sales Activity   not identified           Management




                                                                                      Contact
2155 Sales and Market Management        Pre-Sales Activity   Generate Opportunities   Management
                                                                                      Contact
2156 Sales and Market Management        Pre-Sales Activity   not identified           Management
                                                                                      Contact
2157 Sales and Market Management        not identified       not identified           Management
2158 Sales and Market Management        Product Strategy     not identified           Product
2159 Sales and Market Management        Product Strategy     Manage Product           Product
2160 Sales and Market Management        Product Strategy     Manage Product           Product

2161 Sales and Market Management        not identified       not identified           Product

2162 Sales and Market Management        not identified       not identified           Product
                                                                                      Opportunity
2163 Sales and Market Management        Pre-Sales Activity   Develop Opportunities    Management

                                                                                      Opportunity
2164 Sales and Market Management        Pre-Sales Activity   Generate Opportunities   Management
                                                                                      Opportunity
2165 Sales and Market Management        Pre-Sales Activity   Generate Opportunities   Management

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                   107 of 1039
         RD.020 Process Questionnaire                                                                        8/31/2012




 N
 o   OBM Level I                        OBM Level II            OBM Level III                  Category

                                                                                               Opportunity
2166 Sales and Market Management        Pre-Sales Activity      not identified                 Management
                                                                                               Opportunity
2167 Sales and Market Management        Pre-Sales Activity      Forecast Sales                 Management


                                                                                               Opportunity
2168 Sales and Market Management        Pre-Sales Activity      Manage Opportunity             Management
                                                                                               Opportunity
2169 Sales and Market Management        Pre-Sales Activity      not identified                 Management
                                                                                               Territory
2170 Sales and Market Management        Distribution Program    Create Distribution Strategy   Management
                                                                                               Territory
2171 Sales and Market Management        Distribution Program    Create Distribution Strategy   Management
                                                                                               Territory
2172 Sales and Market Management        Distribution Program    Create Distribution Strategy   Management
                                                                                               Territory
2173 Sales and Market Management        Distribution Program    Create Distribution Strategy   Management
                                                                                               Territory
2174 Sales and Market Management        Distribution Program    Create Distribution Strategy   Management
                                                                                               Territory
2175 Sales and Market Management        Distribution Program    Create Distribution Strategy   Management
                                                                                               Territory
2176 Sales and Market Management        Distribution Program    not identified                 Management
                                                                                               Territory
2177 Sales and Market Management        Distribution Program    Create Distribution Strategy   Management

                                                                                               Territory
2178 Sales and Market Management        Pre-Sales Activity      not identified                 Management
                                                                                               Territory
2179 Sales and Market Management        Pre-Sales Activity      not identified                 Management
                                                                                               Territory
2180 Sales and Market Management        Distribution Program    Create Distribution Strategy   Management
2181 Sales and Market Management        Pre-Sales Activity      Forecast Sales                 Forecasting

2182 Sales and Market Management        Compensation Strategy   not identified                 Forecasting

2183 Sales and Market Management        Compensation Strategy   not identified                 Forecasting

2184 Sales and Market Management        Pre-Sales Activity      Forecast Sales                 Forecasting

2185 Sales and Market Management        Pre-Sales Activity      Forecast Sales                 Forecasting

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            108 of 1039
         RD.020 Process Questionnaire                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II         OBM Level III       Category

2186 Sales and Market Management        Pre-Sales Activity   Forecast Sales      Forecasting

2187 Sales and Market Management        Pre-Sales Activity   Forecast Sales      Forecasting
                                                                                 Promotion
2188 Sales and Market Management        Product Strategy     Position Products   Management
                                                                                 Promotion
2189 Sales and Market Management        Product Strategy     Position Products   Management
                                                                                 Promotion
2190 Sales and Market Management        Product Strategy     Position Products   Management

                                                                                 Promotion
2191 Sales and Market Management        Product Strategy     Position Products   Management
                                                                                 Promotion
2192 Sales and Market Management        Product Strategy     Position Products   Management


2193 Sales and Market Management        Product Strategy     Position Products   Event Management


2194 Sales and Market Management        Product Strategy     Position Products   Event Management


2195 Sales and Market Management        Product Strategy     Position Products   Event Management


2196 Sales and Market Management        Product Strategy     Position Products   Event Management


2197 Sales and Market Management        Product Strategy     Position Products   Event Management


2198 Sales and Market Management        Product Strategy     Position Products   Event Management


2199 Sales and Market Management        Product Strategy     Position Products   Event Management


2200 Sales and Market Management        Product Strategy     Position Products   Event Management


2201 Sales and Market Management        Product Strategy     Position Products   Event Management


2202 Sales and Market Management        Product Strategy     Position Products   Event Management


2203 Sales and Market Management        Product Strategy     Position Products   Event Management


2204 Sales and Market Management        Product Strategy     Position Products   Event Management


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                   109 of 1039
         RD.020 Process Questionnaire                                                              8/31/2012




 N
 o   OBM Level I                        OBM Level II            OBM Level III       Category

                                                                                    Literature
2205 Sales and Market Management        Product Strategy        Position Products   Fulfillment


                                                                                    Literature
2206 Sales and Market Management        Product Strategy        Position Products   Fulfillment


                                                                                    Literature
2207 Sales and Market Management        Product Strategy        Position Products   Fulfillment


                                                                                    Literature
2208 Sales and Market Management        Product Strategy        Position Products   Fulfillment


                                                                                    Literature
2209 Sales and Market Management        Product Strategy        Position Products   Fulfillment


                                                                                    Literature
2210 Sales and Market Management        Product Strategy        Position Products   Fulfillment


                                                                                    Literature
2211 Sales and Market Management        Product Strategy        Position Products   Fulfillment

2212 Sales and Market Management        Compensation Strategy   not identified      Maintenance
2213 Sales and Market Management        Compensation Strategy   not identified      Maintenance

2214 Sales and Market Management        Compensation Strategy   not identified      Other

2215 Sales and Market Management        Compensation Strategy   not identified      Other

2216 Sales and Market Management        Compensation Strategy   not identified      Other

2217 Sales and Market Management        Compensation Strategy   not identified      Period Close

2218 Sales and Market Management        Compensation Strategy   not identified      Period Close

2219 Sales and Market Management        Compensation Strategy   not identified      Period Close

2220 Sales and Market Management        Compensation Strategy   not identified      Period Close

2221 Sales and Market Management        Compensation Strategy   not identified      Period Close

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                  110 of 1039
         RD.020 Process Questionnaire                                                                8/31/2012




 N
 o   OBM Level I                        OBM Level II            OBM Level III    Category

2222 Sales and Market Management        Compensation Strategy   not identified   Period Close

2223 Sales and Market Management        Compensation Strategy   not identified   Period Open

2224 Sales and Market Management        Compensation Strategy   not identified   Period Open

2225 Sales and Market Management        Compensation Strategy   not identified   Period Open

2226 Sales and Market Management        Compensation Strategy   not identified   Period Open

2227 Sales and Market Management        Compensation Strategy   not identified   Period Open/Close



2228 Sales and Market Management        Compensation Strategy   not identified   Period Open/Close

2229 Sales and Market Management        Compensation Strategy   not identified   Reporting



2230 Sales and Market Management        Compensation Strategy   not identified   Reporting



2231 Sales and Market Management        Compensation Strategy   not identified   Reporting




2232 Sales and Market Management        Compensation Strategy   not identified   Reporting



2233 Sales and Market Management        Compensation Strategy   not identified   Reporting

2234 Sales and Market Management        Compensation Strategy   not identified   Reporting



2235 Sales and Market Management        Compensation Strategy   not identified   Reporting

2236 Sales and Market Management        Compensation Strategy   not identified   Reporting

2237 Sales and Market Management        Compensation Strategy   not identified   Reporting



2238 Sales and Market Management        Compensation Strategy   not identified   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                    111 of 1039
         RD.020 Process Questionnaire                                                        8/31/2012




 N
 o   OBM Level I                        OBM Level II            OBM Level III    Category

2239 Sales and Market Management        Compensation Strategy   not identified   Reporting

2240 Sales and Market Management        Compensation Strategy   not identified   Reporting

2241 Sales and Market Management        Compensation Strategy   not identified   Reporting

2242 Sales and Market Management        Compensation Strategy   not identified   Reporting

2243 Sales and Market Management        Compensation Strategy   not identified   Reporting

2244 Sales and Market Management        Compensation Strategy   not identified   Reporting

2245 Sales and Market Management        Compensation Strategy   not identified   Reporting



2246 Sales and Market Management        Compensation Strategy   not identified   Reporting



2247 Sales and Market Management        Compensation Strategy   not identified   Reporting

2248 Sales and Market Management        Compensation Strategy   not identified   Reporting



2249 Sales and Market Management        Compensation Strategy   not identified   Reporting

2250 Sales and Market Management        Compensation Strategy   not identified   Reporting



2251 Sales and Market Management        Compensation Strategy   not identified   Security



2252 Sales and Market Management        Compensation Strategy   not identified   Security

2253 Sales and Market Management        Compensation Strategy   not identified   Security

2254 Sales and Market Management        Compensation Strategy   not identified   Security



2255 Sales and Market Management        Compensation Strategy   not identified   Security



2256 Sales and Market Management        Compensation Strategy   not identified   Security

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                            112 of 1039
         RD.020 Process Questionnaire                                                                    8/31/2012




 N
 o   OBM Level I                        OBM Level II            OBM Level III               Category


2257 Sales and Market Management        Compensation Strategy   not identified              Validation
2258 Sales and Market Management        Compensation Strategy   not identified              Collection



2259 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Collection



2260 Sales and Market Management        Compensation Strategy   not identified              Collection

2261 Sales and Market Management        Compensation Strategy   not identified              Collection



2262 Sales and Market Management        Compensation Strategy   not identified              Collection

2263 Sales and Market Management        Compensation Strategy   not identified              Collection

2264 Sales and Market Management        Compensation Strategy   not identified              Collection



2265 Sales and Market Management        Compensation Strategy   not identified              Collection



2266 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Collection




2267 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan




2268 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan

2269 Sales and Market Management        Compensation Strategy   not identified              Comp Plan

2270 Sales and Market Management        Compensation Strategy   not identified              Comp Plan




         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        113 of 1039
         RD.020 Process Questionnaire                                                                   8/31/2012




 N
 o   OBM Level I                        OBM Level II            OBM Level III               Category




2271 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan




2272 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan

2273 Sales and Market Management        Compensation Strategy   not identified              Comp Plan
2274 Sales and Market Management        Distribution Program    not identified              Comp Plan




2275 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan



2276 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan




2277 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan




2278 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan




2279 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Comp Plan

2280 Sales and Market Management        Compensation Strategy   Create Compensation Plans   Payment

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                       114 of 1039
         RD.020 Process Questionnaire                                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III               Category

2281 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Payment

2282 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Organization

2283 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Organization
2284 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Organization
2285 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Organization
2286 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Organization

2287 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Reporting

2288 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Reporting

2289 Sales and Market Management        Compensation Strategy          Create Compensation Plans   Reporting

2290 Human Resource Management          Information Management         not identified              Maintenance
2291 Human Resource Management          Information Management         not identified              Maintenance

2292 Human Resource Management          Information Management         not identified              Other

2293 Human Resource Management          Information Management         not identified              Other

2294 Human Resource Management          Information Management         not identified              Other

2295 Financial Management               General Financial Accounting   not identified              Period Close

2296 Financial Management               General Financial Accounting   not identified              Period Close

2297 Financial Management               General Financial Accounting   not identified              Period Close

2298 Financial Management               General Financial Accounting   not identified              Period Close

2299 Financial Management               General Financial Accounting   not identified              Period Close

2300 Financial Management               General Financial Accounting   not identified              Period Close

2301 Financial Management               General Financial Accounting   not identified              Period Open

2302 Financial Management               General Financial Accounting   not identified              Period Open

2303 Financial Management               General Financial Accounting   not identified              Period Open

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                 115 of 1039
         RD.020 Process Questionnaire                                                                          8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III       Category

2304 Financial Management               General Financial Accounting   not identified      Period Open

2305 Financial Management               General Financial Accounting   not identified      Period Open/Close



2306 Financial Management               General Financial Accounting   not identified      Period Open/Close

2307 Human Resource Management          Information Management         Perform Reporting   Reporting



2308 Human Resource Management          Information Management         Perform Reporting   Reporting



2309 Human Resource Management          Information Management         Perform Reporting   Reporting




2310 Human Resource Management          Information Management         Perform Reporting   Reporting



2311 Human Resource Management          Information Management         Perform Reporting   Reporting

2312 Human Resource Management          Information Management         Perform Reporting   Reporting



2313 Human Resource Management          Information Management         Perform Reporting   Reporting

2314 Human Resource Management          Information Management         Perform Reporting   Reporting

2315 Human Resource Management          Information Management         Perform Reporting   Reporting



2316 Human Resource Management          Information Management         Perform Reporting   Reporting

2317 Human Resource Management          Information Management         Perform Reporting   Reporting

2318 Human Resource Management          Information Management         Perform Reporting   Reporting

2319 Human Resource Management          Information Management         Perform Reporting   Reporting

2320 Human Resource Management          Information Management         Perform Reporting   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              116 of 1039
         RD.020 Process Questionnaire                                                                 8/31/2012




 N
 o   OBM Level I                        OBM Level II             OBM Level III           Category

2321 Human Resource Management          Information Management   Perform Reporting       Reporting

2322 Human Resource Management          Information Management   Perform Reporting       Reporting

2323 Human Resource Management          Information Management   Perform Reporting       Reporting



2324 Human Resource Management          Information Management   Perform Reporting       Reporting



2325 Human Resource Management          Information Management   Perform Reporting       Reporting

2326 Human Resource Management          Information Management   Perform Reporting       Reporting



2327 Human Resource Management          Information Management   Perform Reporting       Reporting

2328 Human Resource Management          Information Management   Perform Reporting       Reporting



2329 Human Resource Management          not identified           not identified          Security



2330 Human Resource Management          not identified           not identified          Security

2331 Human Resource Management          not identified           not identified          Security

2332 Human Resource Management          not identified           not identified          Security



2333 Human Resource Management          not identified           not identified          Security



2334 Human Resource Management          not identified           not identified          Security



2335 Human Resource Management          not identified           not identified          Validation




2336 Human Resource Management          Total Compensation       Administrate Benefits   Benefits

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                     117 of 1039
         RD.020 Process Questionnaire                                                           8/31/2012




 N
 o   OBM Level I                        OBM Level II         OBM Level III           Category
2337 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2338 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2339 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2340 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2341 Human Resource Management          Total Compensation   Administrate Benefits   Benefits

2342 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2343 Human Resource Management          Total Compensation   Administrate Benefits   Benefits



2344 Human Resource Management          Total Compensation   Administrate Benefits   Benefits

2345 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2346 Human Resource Management          Total Compensation   Administrate Benefits   Benefits



2347 Human Resource Management          Total Compensation   Administrate Benefits   Benefits




2348 Human Resource Management          Total Compensation   Administrate Benefits   Benefits

2349 Human Resource Management          Total Compensation   Administrate Benefits   Benefits

2350 Human Resource Management          Total Compensation   Administrate Benefits   Benefits

2351 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2352 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2353 Human Resource Management          Total Compensation   Administrate Benefits   Benefits

2354 Human Resource Management          Total Compensation   Administrate Benefits   Benefits



2355 Human Resource Management          Total Compensation   Administrate Benefits   Benefits

2356 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
2357 Human Resource Management          Total Compensation   Administrate Benefits   Benefits

2358 Human Resource Management          Total Compensation   Administrate Benefits   Benefits



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                               118 of 1039
         RD.020 Process Questionnaire                                                                    8/31/2012




 N
 o   OBM Level I                        OBM Level II         OBM Level III           Category




2359 Human Resource Management          Total Compensation   Administrate Benefits   Benefits



2360 Human Resource Management          Total Compensation   Administrate Benefits   Benefits
                                                                                     EmployeeMaintena
2361 Human Resource Management          Employee Relations   not identified          nce
                                                                                     Employee
2362 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2363 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2364 Human Resource Management          Employee Relations   not identified          Maintenance

                                                                                     Employee
2365 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2366 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2367 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2368 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2369 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2370 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2371 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2372 Human Resource Management          Employee Relations   not identified          Maintenance
                                                                                     Employee
2373 Human Resource Management          Employee Relations   not identified          Maintenance

2374 Human Resource Management          Employee Relations   not identified          Employee Tracking

2375 Human Resource Management          Employee Relations   not identified          Employee Tracking

2376 Human Resource Management          Employee Relations   not identified          Employee Tracking

2377 Human Resource Management          Employee Relations   not identified          Employee Tracking

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        119 of 1039
         RD.020 Process Questionnaire                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II         OBM Level III    Category

2378 Human Resource Management          Employee Relations   not identified   Employee Tracking

2379 Human Resource Management          Employee Relations   not identified   Employee Tracking

2380 Human Resource Management          Employee Relations   not identified   Employee Tracking

2381 Human Resource Management          Employee Relations   not identified   Employee Tracking

2382 Human Resource Management          Employee Relations   not identified   Employee Tracking

2383 Human Resource Management          Employee Relations   not identified   Employee Tracking



2384 Human Resource Management          Employee Relations   not identified   Employee Tracking



2385 Human Resource Management          Employee Relations   not identified   Employee Tracking



2386 Human Resource Management          Employee Relations   not identified   Employee Tracking

2387 Human Resource Management          Employee Relations   not identified   Employee Tracking

2388 Human Resource Management          Employee Relations   not identified   Employee Tracking

2389 Human Resource Management          Employee Relations   not identified   Employee Tracking

2390 Human Resource Management          Employee Relations   not identified   Employee Tracking

2391 Human Resource Management          Employee Relations   not identified   Employee Tracking

2392 Human Resource Management          Employee Relations   not identified   Employee Tracking

2393 Human Resource Management          Employee Relations   not identified   Employee Tracking

2394 Human Resource Management          Employee Relations   not identified   Employee Tracking

2395 Human Resource Management          Employee Relations   not identified   Employee Tracking

2396 Human Resource Management          not identified       not identified   General

2397 Human Resource Management          not identified       not identified   General

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 120 of 1039
         RD.020 Process Questionnaire                                                8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category

2398 Human Resource Management          not identified   not identified   General



2399 Human Resource Management          not identified   not identified   General

2400 Human Resource Management          not identified   not identified   General



2401 Human Resource Management          not identified   not identified   General

2402 Human Resource Management          not identified   not identified   General

2403 Human Resource Management          not identified   not identified   General



2404 Human Resource Management          not identified   not identified   General

2405 Human Resource Management          not identified   not identified   General



2406 Human Resource Management          not identified   not identified   General



2407 Human Resource Management          not identified   not identified   General




2408 Human Resource Management          not identified   not identified   General




2409 Human Resource Management          not identified   not identified   General

2410 Human Resource Management          not identified   not identified   General

2411 Human Resource Management          not identified   not identified   General
2412 Human Resource Management          not identified   not identified   General

2413 Human Resource Management          not identified   not identified   General



2414 Human Resource Management          not identified   not identified   General
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                    121 of 1039
         RD.020 Process Questionnaire                                                 8/31/2012




 N
 o   OBM Level I                        OBM Level II     OBM Level III    Category

2415 Human Resource Management          not identified   not identified   General

2416 Human Resource Management          not identified   not identified   General



2417 Human Resource Management          not identified   not identified   General



2418 Human Resource Management          not identified   not identified   General

2419 Human Resource Management          not identified   not identified   General
2420 Human Resource Management          not identified   not identified   General
2421 Human Resource Management          not identified   not identified   General
2422 Human Resource Management          not identified   not identified   General

2423 Human Resource Management          not identified   not identified   General

2424 Human Resource Management          not identified   not identified   General



2425 Human Resource Management          not identified   not identified   General
2426 Human Resource Management          not identified   not identified   General
2427 Human Resource Management          not identified   not identified   General



2428 Human Resource Management          Staffing         not identified   New Hires



2429 Human Resource Management          Staffing         not identified   New Hires



2430 Human Resource Management          Staffing         not identified   New Hires



2431 Human Resource Management          Staffing         not identified   New Hires
2432 Human Resource Management          Staffing         not identified   New Hires



2433 Human Resource Management          Staffing         not identified   New Hires

2434 Human Resource Management          Staffing         not identified   New Hires

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                     122 of 1039
         RD.020 Process Questionnaire                                                              8/31/2012




 N
 o   OBM Level I                        OBM Level II             OBM Level III    Category

2435 Human Resource Management          Staffing                 not identified   New Hires

2436 Human Resource Management          Staffing                 not identified   New Hires

2437 Human Resource Management          Staffing                 not identified   New Hires

2438 Human Resource Management          Staffing                 not identified   New Hires

2439 Human Resource Management          Staffing                 not identified   New Hires
2440 Human Resource Management          Staffing                 not identified   New Hires
2441 Human Resource Management          Staffing                 not identified   New Hires



2442 Human Resource Management          Information Management   not identified   Organizational
2443 Human Resource Management          Information Management   not identified   Organizational
2444 Human Resource Management          Information Management   not identified   Organizational

2445 Human Resource Management          Information Management   not identified   Organizational



2446 Human Resource Management          Information Management   not identified   Organizational
2447 Human Resource Management          Information Management   not identified   Organizational

2448 Human Resource Management          Information Management   not identified   Organizational

2449 Human Resource Management          Information Management   not identified   Organizational

2450 Human Resource Management          Information Management   not identified   Organizational

2451 Human Resource Management          Information Management   not identified   Organizational

2452 Human Resource Management          Information Management   not identified   Organizational

2453 Human Resource Management          Information Management   not identified   Organizational
2454 Human Resource Management          Information Management   not identified   Organizational
2455 Human Resource Management          Information Management   not identified   Organizational
2456 Human Resource Management          Information Management   not identified   Organizational

2457 Human Resource Management          Information Management   not identified   Organizational

2458 Human Resource Management          Information Management   not identified   Organizational
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                  123 of 1039
         RD.020 Process Questionnaire                                                              8/31/2012




 N
 o   OBM Level I                        OBM Level II             OBM Level III    Category

2459 Human Resource Management          Information Management   not identified   Organizational
2460 Human Resource Management          Information Management   not identified   Organizational
2461 Human Resource Management          Information Management   not identified   Organizational

2462 Human Resource Management          Information Management   not identified   Organizational
2463 Human Resource Management          Information Management   not identified   Organizational

2464 Human Resource Management          Information Management   not identified   Other



2465 Human Resource Management          Information Management   not identified   Other



2466 Human Resource Management          Information Management   not identified   Other



2467 Human Resource Management          Information Management   not identified   Other

2468 Human Resource Management          Information Management   not identified   Other
2469 Human Resource Management          Information Management   not identified   Other
2470 Human Resource Management          Information Management   not identified   Other

2471 Human Resource Management          Information Management   not identified   Other

2472 Human Resource Management          Information Management   not identified   Other
2473 Human Resource Management          Information Management   not identified   Other
2474 Human Resource Management          Information Management   not identified   Other
2475 Human Resource Management          Information Management   not identified   Other
2476 Human Resource Management          Information Management   not identified   Other
2477 Human Resource Management          Information Management   not identified   Other
2478 Human Resource Management          Information Management   not identified   Other
2479 Human Resource Management          Information Management   not identified   Other

2480 Human Resource Management          Information Management   not identified   Other

2481 Human Resource Management          Information Management   not identified   Other



2482 Human Resource Management          Information Management   not identified   Other


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                  124 of 1039
         RD.020 Process Questionnaire                                                         8/31/2012




 N
 o   OBM Level I                        OBM Level II             OBM Level III    Category


2483 Human Resource Management          Information Management   not identified   Reporting



2484 Human Resource Management          Information Management   not identified   Reporting

2485 Human Resource Management          Information Management   not identified   Reporting

2486 Human Resource Management          Information Management   not identified   Reporting

2487 Human Resource Management          Information Management   not identified   Reporting

2488 Human Resource Management          Information Management   not identified   Reporting



2489 Human Resource Management          Information Management   not identified   Reporting

2490 Human Resource Management          Information Management   not identified   Reporting
2491 Human Resource Management          Information Management   not identified   Reporting
2492 Human Resource Management          Payroll Management       not identified   Salary

2493 Human Resource Management          Payroll Management       not identified   Salary

2494 Human Resource Management          Payroll Management       not identified   Salary
2495 Human Resource Management          Payroll Management       not identified   Salary

2496 Human Resource Management          Payroll Management       not identified   Salary

2497 Human Resource Management          Payroll Management       not identified   Salary

2498 Human Resource Management          Payroll Management       not identified   Salary



2499 Human Resource Management          Payroll Management       not identified   Salary

2500 Human Resource Management          Payroll Management       not identified   Salary

2501 Human Resource Management          Payroll Management       not identified   Salary



2502 Human Resource Management          Payroll Management       not identified   Salary

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                             125 of 1039
         RD.020 Process Questionnaire                                                                                          8/31/2012




 N
 o   OBM Level I                        OBM Level II                             OBM Level III                  Category


2503 Human Resource Management          Payroll Management                       not identified                 Salary

2504 Human Resource Management          Payroll Management                       not identified                 Salary

2505 Human Resource Management          Information Management                   not identified                 Security

2506 Human Resource Management          Information Management                   not identified                 Security

2507 Human Resource Management          Information Management                   not identified                 Security

2508 Human Resource Management          Information Management                   not identified                 Security

2509 Human Resource Management          Information Management                   not identified                 Security

2510 Human Resource Management          Information Management                   not identified                 Security

2511 Human Resource Management          Information Management                   not identified                 Security

2512 Human Resource Management          Information Management                   not identified                 Security
2513 Human Resource Management          Information Management                   not identified                 Security
2514 Human Resource Management          Organization and Workforce Development   Manage Skills and Competency   Skills
2515 Human Resource Management          Organization and Workforce Development   Manage Skills and Competency   Skills



2516 Human Resource Management          Organization and Workforce Development   Manage Skills and Competency   Skills
2517 Human Resource Management          Payroll Management                       not identified                 Maintenance
2518 Human Resource Management          Payroll Management                       not identified                 Maintenance

2519 Human Resource Management          Payroll Management                       not identified                 Other

2520 Human Resource Management          Payroll Management                       not identified                 Other

2521 Human Resource Management          Payroll Management                       not identified                 Other

2522 Financial Management               General Financial Accounting             not identified                 Period Close

2523 Financial Management               General Financial Accounting             not identified                 Period Close

2524 Financial Management               General Financial Accounting             not identified                 Period Close


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                              126 of 1039
         RD.020 Process Questionnaire                                                                          8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III       Category

2525 Financial Management               General Financial Accounting   not identified      Period Close

2526 Financial Management               General Financial Accounting   not identified      Period Close

2527 Financial Management               General Financial Accounting   not identified      Period Close

2528 Financial Management               General Financial Accounting   not identified      Period Open

2529 Financial Management               General Financial Accounting   not identified      Period Open

2530 Financial Management               General Financial Accounting   not identified      Period Open

2531 Financial Management               General Financial Accounting   not identified      Period Open

2532 Financial Management               General Financial Accounting   not identified      Period Open/Close

2533 Financial Management               General Financial Accounting   not identified      Period Open/Close

2534 Human Resource Management          Information Management         Perform Reporting   Reporting

2535 Human Resource Management          Information Management         Perform Reporting   Reporting



2536 Human Resource Management          Information Management         Perform Reporting   Reporting




2537 Human Resource Management          Information Management         Perform Reporting   Reporting

2538 Human Resource Management          Information Management         Perform Reporting   Reporting

2539 Human Resource Management          Information Management         Perform Reporting   Reporting

2540 Human Resource Management          Information Management         Perform Reporting   Reporting

2541 Human Resource Management          Information Management         Perform Reporting   Reporting

2542 Human Resource Management          Information Management         Perform Reporting   Reporting

2543 Human Resource Management          Information Management         Perform Reporting   Reporting
2544 Human Resource Management          Information Management         Perform Reporting   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              127 of 1039
         RD.020 Process Questionnaire                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II             OBM Level III       Category

2545 Human Resource Management          Information Management   Perform Reporting   Reporting

2546 Human Resource Management          Information Management   Perform Reporting   Reporting

2547 Human Resource Management          Information Management   Perform Reporting   Reporting

2548 Human Resource Management          Information Management   Perform Reporting   Reporting

2549 Human Resource Management          Information Management   Perform Reporting   Reporting

2550 Human Resource Management          Information Management   Perform Reporting   Reporting



2551 Human Resource Management          Information Management   Perform Reporting   Reporting

2552 Human Resource Management          Information Management   Perform Reporting   Reporting

2553 Human Resource Management          Information Management   Perform Reporting   Reporting



2554 Human Resource Management          Information Management   Perform Reporting   Reporting

2555 Human Resource Management          Information Management   Perform Reporting   Reporting



2556 Human Resource Management          Information Management   not identified      Security



2557 Human Resource Management          Information Management   not identified      Security
2558 Human Resource Management          Information Management   not identified      Security

2559 Human Resource Management          Information Management   not identified      Security

2560 Human Resource Management          Information Management   not identified      Security

2561 Human Resource Management          Information Management   not identified      Security



2562 Human Resource Management          Information Management   not identified      Validation
2563 Human Resource Management          not identified           not identified      General
2564 Human Resource Management          not identified           not identified      General

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                 128 of 1039
         RD.020 Process Questionnaire                                                        8/31/2012




 N
 o   OBM Level I                        OBM Level II             OBM Level III    Category

2565 Human Resource Management          not identified           not identified   General

2566 Human Resource Management          not identified           not identified   General

2567 Human Resource Management          not identified           not identified   General
2568 Human Resource Management          not identified           not identified   General
2569 Human Resource Management          not identified           not identified   General
2570 Human Resource Management          Information Management   not identified   Other
2571 Human Resource Management          Information Management   not identified   Other
2572 Human Resource Management          Information Management   not identified   Other
2573 Human Resource Management          Information Management   not identified   Other
2574 Human Resource Management          Information Management   not identified   Other
2575 Human Resource Management          Information Management   not identified   Other
2576 Human Resource Management          Information Management   not identified   Other



2577 Human Resource Management          Information Management   not identified   Other



2578 Human Resource Management          Information Management   not identified   Other
2579 Human Resource Management          Information Management   not identified   Other
2580 Human Resource Management          Information Management   not identified   Other

2581 Human Resource Management          Payroll Management       not identified   Payroll

2582 Human Resource Management          Payroll Management       not identified   Payroll

2583 Human Resource Management          Payroll Management       not identified   Payroll

2584 Human Resource Management          Payroll Management       not identified   Payroll

2585 Human Resource Management          Payroll Management       not identified   Payroll

2586 Human Resource Management          Payroll Management       not identified   Payroll

2587 Human Resource Management          Payroll Management       not identified   Payroll

2588 Human Resource Management          Payroll Management       not identified   Payroll

2589 Human Resource Management          Payroll Management       not identified   Payroll

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                            129 of 1039
         RD.020 Process Questionnaire                                                    8/31/2012




 N
 o   OBM Level I                        OBM Level II         OBM Level III    Category


2590 Human Resource Management          Payroll Management   not identified   Payroll
2591 Human Resource Management          Payroll Management   not identified   Payroll

2592 Human Resource Management          Payroll Management   not identified   Payroll
2593 Human Resource Management          Payroll Management   not identified   Payroll

2594 Human Resource Management          Payroll Management   not identified   Payroll
2595 Human Resource Management          Payroll Management   not identified   Payroll
2596 Human Resource Management          Payroll Management   not identified   Payroll



2597 Human Resource Management          Payroll Management   not identified   Payroll
2598 Human Resource Management          Payroll Management   not identified   Payroll
2599 Human Resource Management          Payroll Management   not identified   Payroll
2600 Human Resource Management          Payroll Management   not identified   Payroll



2601 Human Resource Management          Payroll Management   not identified   Payroll

2602 Human Resource Management          Payroll Management   not identified   Payroll
2603 Human Resource Management          Payroll Management   not identified   Payroll



2604 Human Resource Management          Payroll Management   not identified   Payroll

2605 Human Resource Management          Payroll Management   not identified   Payroll
2606 Human Resource Management          Payroll Management   not identified   Payroll
2607 Human Resource Management          Payroll Management   not identified   Payroll
2608 Human Resource Management          Payroll Management   not identified   Payroll

2609 Human Resource Management          Payroll Management   not identified   Payroll

2610 Human Resource Management          Payroll Management   not identified   Payroll
2611 Human Resource Management          Payroll Management   not identified   Payroll

2612 Human Resource Management          Payroll Management   not identified   Payroll

2613 Human Resource Management          Payroll Management   not identified   Payroll
2614 Human Resource Management          Payroll Management   not identified   Payroll

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                        130 of 1039
         RD.020 Process Questionnaire                                                    8/31/2012




 N
 o   OBM Level I                        OBM Level II         OBM Level III    Category
2615 Human Resource Management          Payroll Management   not identified   Payroll

2616 Human Resource Management          Payroll Management   not identified   Payroll

2617 Human Resource Management          Payroll Management   not identified   Payroll

2618 Human Resource Management          Payroll Management   not identified   Payroll
2619 Human Resource Management          Payroll Management   not identified   Payroll

2620 Human Resource Management          Payroll Management   not identified   Payroll
2621 Human Resource Management          Payroll Management   not identified   Payroll
2622 Human Resource Management          Payroll Management   not identified   Payroll
2623 Human Resource Management          Payroll Management   not identified   Payroll
2624 Human Resource Management          Payroll Management   not identified   Payroll
2625 Human Resource Management          Payroll Management   not identified   Payroll
2626 Human Resource Management          Payroll Management   not identified   Payroll
2627 Human Resource Management          Payroll Management   not identified   Payroll
2628 Human Resource Management          Payroll Management   not identified   Payroll

2629 Human Resource Management          Payroll Management   not identified   Payroll

2630 Human Resource Management          Payroll Management   not identified   Payroll

2631 Human Resource Management          Payroll Management   not identified   Payroll

2632 Human Resource Management          Payroll Management   not identified   Payroll
2633 Human Resource Management          Payroll Management   not identified   Payroll
2634 Human Resource Management          Payroll Management   not identified   Payroll
2635 Human Resource Management          Payroll Management   not identified   Payroll




2636 Human Resource Management          Payroll Management   not identified   Payroll
2637 Human Resource Management          Payroll Management   not identified   Payroll

2638 Human Resource Management          Payroll Management   not identified   Payroll
2639 Human Resource Management          Payroll Management   not identified   Payroll
2640 Human Resource Management          Payroll Management   not identified   Payroll
2641 Human Resource Management          Payroll Management   not identified   Payroll



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                        131 of 1039
         RD.020 Process Questionnaire                                                                     8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III       Category

2642 Human Resource Management          Payroll Management             not identified      Payroll
2643 Human Resource Management          Payroll Management             not identified      Payroll

2644 Human Resource Management          Payroll Management             not identified      Payroll
2645 Human Resource Management          Payroll Management             not identified      Payroll
2646 Human Resource Management          Payroll Management             not identified      Payroll
2647 Human Resource Management          Payroll Management             not identified      Payroll
2648 Human Resource Management          Payroll Management             not identified      Payroll
2649 Human Resource Management          Payroll Management             not identified      Payroll
2650 Human Resource Management          Payroll Management             not identified      Payroll
2651 Human Resource Management          Payroll Management             not identified      Payroll
2652 Human Resource Management          Payroll Management             not identified      Payroll
2653 Human Resource Management          Payroll Management             not identified      Payroll

2654 Human Resource Management          Payroll Management             not identified      Payroll
2655 Human Resource Management          Information Management         Perform Reporting   Reporting
2656 Human Resource Management          Information Management         Perform Reporting   Reporting
2657 Human Resource Management          Information Management         Perform Reporting   Reporting

2658 Human Resource Management          Information Management         Perform Reporting   Reporting

2659 Human Resource Management          Information Management         Perform Reporting   Reporting

2660 Human Resource Management          Information Management         Perform Reporting   Reporting

2661 Human Resource Management          Information Management         Perform Reporting   Reporting
2662 Human Resource Management          Information Management         Perform Reporting   Reporting
2663 Financial Management               not identified                 not identified      Maintenance
2664 Financial Management               not identified                 not identified      Maintenance

2665 Financial Management               not identified                 not identified      Other

2666 Financial Management               not identified                 not identified      Other

2667 Financial Management               not identified                 not identified      Other

2668 Financial Management               General Financial Accounting   not identified      Period Close

2669 Financial Management               General Financial Accounting   not identified      Period Close


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         132 of 1039
         RD.020 Process Questionnaire                                                                                       8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

2670 Financial Management               General Financial Accounting                 not identified     Period Close

2671 Financial Management               General Financial Accounting                 not identified     Period Close

2672 Financial Management               General Financial Accounting                 not identified     Period Close

2673 Financial Management               General Financial Accounting                 not identified     Period Close

2674 Financial Management               General Financial Accounting                 not identified     Period Open

2675 Financial Management               General Financial Accounting                 not identified     Period Open

2676 Financial Management               General Financial Accounting                 not identified     Period Open

2677 Financial Management               General Financial Accounting                 not identified     Period Open

2678 Financial Management               General Financial Accounting                 not identified     Period Open/Close



2679 Financial Management               General Financial Accounting                 not identified     Period Open/Close

2680 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2681 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2682 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting




2683 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2684 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2685 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2686 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2687 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                           133 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category

2688 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2689 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2690 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2691 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2692 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2693 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2694 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2695 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2696 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2697 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2698 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2699 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2700 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting

2701 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting



2702 Financial Management               not identified                               not identified     Security



2703 Financial Management               not identified                               not identified     Security

2704 Financial Management               not identified                               not identified     Security

2705 Financial Management               not identified                               not identified     Security

2706 Financial Management               not identified                               not identified     Security


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   134 of 1039
         RD.020 Process Questionnaire                                                                               8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III    Category

2707 Financial Management               not identified                               not identified   Security



2708 Financial Management               not identified                               not identified   Validation
2709 Enterprise Management              not identified                               not identified   General
2710 Enterprise Management              not identified                               not identified   General

2711 Financial Management               not identified                               not identified   General
2712 Financial Management               not identified                               not identified   General
2713 Financial Management               not identified                               not identified   General

2714 Financial Management               not identified                               not identified   General

2715 Financial Management               not identified                               not identified   General
                                                                                                      Open/Close
2716 Financial Management               General Financial Accounting                 not identified   Periods

                                                                                                      Open/Close
2717 Financial Management               General Financial Accounting                 not identified   Periods
                                                                                                      Open/Close
2718 Financial Management               General Financial Accounting                 not identified   Periods
2719 Financial Management               not identified                               not identified   Other

2720 Financial Management               not identified                               not identified   Other
                                                                                                      Performance
2721 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring
                                                                                                      Performance
2722 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring
                                                                                                      Performance
2723 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring
                                                                                                      Performance
2724 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring
                                                                                                      Performance
2725 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring
                                                                                                      Performance
2726 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring
                                                                                                      Performance
2727 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring

                                                                                                      Performance
2728 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   135 of 1039
         RD.020 Process Questionnaire                                                                                    8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III      Category
                                                                                                        Performance
2729 Financial Management               Operations Analysis & Management Reporting   not identified     Monitoring
                                                                                                        Performance
2730 Financial Management               Operations Analysis & Management Reporting   not identified     Monitoring
                                                                                                        Performance
2731 Financial Management               Operations Analysis & Management Reporting   not identified     Monitoring
                                                                                                        Performance
2732 Financial Management               Operations Analysis & Management Reporting   not identified     Monitoring
                                                                                                        Performance
2733 Financial Management               Operations Analysis & Management Reporting   not identified     Monitoring

2734 Financial Management               Operations Analysis & Management Reporting   Manage Reporting   Reporting
2735 Financial Management               General Financial Accounting                 not identified     Project Set Up

2736 Financial Management               General Financial Accounting                 not identified     Project Set Up

2737 Financial Management               General Financial Accounting                 not identified     Project Set Up

2738 Financial Management               General Financial Accounting                 not identified     Project Set Up
2739 Financial Management               General Financial Accounting                 not identified     Project Set Up

2740 Financial Management               General Financial Accounting                 not identified     Project Set Up

2741 Financial Management               General Financial Accounting                 not identified     Project Set Up

2742 Financial Management               General Financial Accounting                 not identified     Project Set Up
2743 Financial Management               General Financial Accounting                 not identified     Project Set Up
2744 Financial Management               General Financial Accounting                 not identified     Project Set Up

2745 Financial Management               General Financial Accounting                 not identified     Project Set Up

2746 Financial Management               General Financial Accounting                 not identified     Project Set Up
2747 Financial Management               General Financial Accounting                 not identified     Project Set Up

2748 Financial Management               General Financial Accounting                 not identified     Project Set Up

2749 Financial Management               General Financial Accounting                 not identified     Project Set Up
2750 Financial Management               General Financial Accounting                 not identified     Project Set Up

2751 Financial Management               General Financial Accounting                 not identified     Project Set Up

2752 Financial Management               General Financial Accounting                 not identified     Project Set Up

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                        136 of 1039
         RD.020 Process Questionnaire                                                                                  8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III    Category

2753 Financial Management               General Financial Accounting                 not identified   Project Set Up

                                                                                                      Performance
2754 Financial Management               Operations Analysis & Management Reporting   not identified   Monitoring

2755 Financial Management               General Financial Accounting                 not identified   Project Set Up



2756 Financial Management               General Financial Accounting                 not identified   Project Set Up

2757 Financial Management               General Financial Accounting                 not identified   Project Set Up

2758 Financial Management               General Financial Accounting                 not identified   Project Set Up

2759 Financial Management               General Financial Accounting                 not identified   Project Set Up

2760 Financial Management               General Financial Accounting                 not identified   Project Set Up

2761 Financial Management               General Financial Accounting                 not identified   Project Set Up

2762 Financial Management               General Financial Accounting                 not identified   Project Set Up
2763 Financial Management               General Financial Accounting                 not identified   Project Set Up
2764 Financial Management               General Financial Accounting                 not identified   Project Set Up
2765 Financial Management               General Financial Accounting                 not identified   Project Set Up
2766 Financial Management               General Financial Accounting                 not identified   Project Set Up
2767 Financial Management               General Financial Accounting                 not identified   Project Set Up
2768 Financial Management               General Financial Accounting                 not identified   Project Set Up
2769 Financial Management               General Financial Accounting                 not identified   Project Set Up
2770 Financial Management               General Financial Accounting                 not identified   Project Set Up

2771 Financial Management               General Financial Accounting                 not identified   Project Set Up
2772 Financial Management               General Financial Accounting                 not identified   Project Set Up
2773 Financial Management               General Financial Accounting                 not identified   Project Set Up
2774 Financial Management               General Financial Accounting                 not identified   Project Set Up

2775 Financial Management               General Financial Accounting                 not identified   Project Set Up
2776 Financial Management               General Financial Accounting                 not identified   Project Set Up
2777 Financial Management               General Financial Accounting                 not identified   Project Set Up
2778 Financial Management               General Financial Accounting                 not identified   Project Set Up
2779 Financial Management               General Financial Accounting                 not identified   Project Set Up

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      137 of 1039
          RD.020 Process Questionnaire                                                                                      8/31/2012




 N
 o   OBM Level I                         OBM Level II                                 OBM Level III      Category
2780 Financial Management                General Financial Accounting                 not identified     Project Set Up
2781 Financial Management                General Financial Accounting                 not identified     Project Set Up

2782 Financial Management                General Financial Accounting                 not identified     Project Set Up

2783 Financial Management                General Financial Accounting                 not identified     Project Tracking



2784 Financial Management                General Financial Accounting                 not identified     Project Tracking

2785 Financial Management                General Financial Accounting                 not identified     Project Tracking



2786 Financial Management                General Financial Accounting                 not identified     Project Tracking

2787 Financial Management                General Financial Accounting                 not identified     Project Tracking




2788 Financial Management                General Financial Accounting                 not identified     Project Tracking

2789 Financial Management                General Financial Accounting                 not identified     Project Tracking
2790 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting
2791 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting
2792 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting
2793 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting
2794 Financial Management                Operations Analysis & Management Reporting   Manage Reporting   Reporting

2795 Order Fulfillment                   Order Entry & Scheduling                     not identified     RFP

2796 Order Fulfillment                   Order Entry & Scheduling                     not identified     RFP

2797 Order Fulfillment                   Order Entry & Scheduling                     not identified     RFP

2798 Order Fulfillment                   Order Entry & Scheduling                     not identified     RFP

2799 Order Fulfillment                   Order Entry & Scheduling                     not identified     RFP

2800 Financial Management                not identified                               not identified     Security

2801 Financial Management                not identified                               not identified     Security
2802 Financial Management                not identified                               not identified     Security
          d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                          138 of 1039
         RD.020 Process Questionnaire                                                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III            Category
                                                                                                              Time & Expense
2803 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time & Expense
2804 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time & Expense
2805 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry

                                                                                                              Time & Expense
2806 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time & Expense
2807 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry



                                                                                                              Time    & Expense
2808 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2809 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2810 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2811 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2812 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2813 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2814 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry



                                                                                                              Time & Expense
2815 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time & Expense
2816 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time & Expense
2817 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry

                                                                                                              Time & Expense
2818 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time & Expense
2819 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time & Expense
2820 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                                 139 of 1039
         RD.020 Process Questionnaire                                                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III            Category
                                                                                                              Time    & Expense
2821 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2822 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2823 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2824 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2825 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2826 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry

                                                                                                              Time    & Expense
2827 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2828 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2829 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2830 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2831 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2832 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2833 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2834 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2835 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2836 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2837 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time    & Expense
2838 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
2839 Financial Management               General Financial Accounting                 not identified           Project Set Up
2840 Financial Management               General Financial Accounting                 not identified           Project Set Up
2841 Financial Management               Operations Analysis & Management Reporting   not identified           Project Tracking
2842 Financial Management               Operations Analysis & Management Reporting   Manage Reporting         Reporting



         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                                 140 of 1039
         RD.020 Process Questionnaire                                                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II                                 OBM Level III            Category
                                                                                                              Time & Expense
2843 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
                                                                                                              Time & Expense
2844 Financial Management               Operations Analysis & Management Reporting   Manage Product Costing   Entry
2845 Financial Management               General Financial Accounting                                          Maintenance
2846 Financial Management               General Financial Accounting                                          Maintenance

2847 Financial Management               General Financial Accounting                                          Other

2848 Financial Management               General Financial Accounting                                          Other

2849 Financial Management               General Financial Accounting                                          Other

2850 Financial Management               General Financial Accounting                                          Period Close

2851 Financial Management               General Financial Accounting                                          Period Close

2852 Financial Management               General Financial Accounting                                          Period Close

2853 Financial Management               General Financial Accounting                                          Period Close

2854 Financial Management               General Financial Accounting                                          Period Close

2855 Financial Management               General Financial Accounting                                          Period Close

2856 Financial Management               General Financial Accounting                                          Period Open

2857 Financial Management               General Financial Accounting                                          Period Open

2858 Financial Management               General Financial Accounting                                          Period Open

2859 Financial Management               General Financial Accounting                                          Period Open

2860 Financial Management               General Financial Accounting                                          Period Open/Close



2861 Financial Management               General Financial Accounting                                          Period Open/Close

2862 Financial Management               General Financial Accounting                                          Reporting



2863 Financial Management               General Financial Accounting                                          Reporting


         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                                 141 of 1039
         RD.020 Process Questionnaire                                                              8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III   Category


2864 Financial Management               General Financial Accounting                   Reporting




2865 Financial Management               General Financial Accounting                   Reporting

2866 Financial Management               General Financial Accounting                   Reporting

2867 Financial Management               General Financial Accounting                   Reporting



2868 Financial Management               General Financial Accounting                   Reporting

2869 Financial Management               General Financial Accounting                   Reporting

2870 Financial Management               General Financial Accounting                   Reporting

2871 Financial Management               General Financial Accounting                   Reporting
2872 Financial Management               General Financial Accounting                   Reporting

2873 Financial Management               General Financial Accounting                   Reporting

2874 Financial Management               General Financial Accounting                   Reporting

2875 Financial Management               General Financial Accounting                   Reporting

2876 Financial Management               General Financial Accounting                   Reporting

2877 Financial Management               General Financial Accounting                   Reporting

2878 Financial Management               General Financial Accounting                   Reporting



2879 Financial Management               General Financial Accounting                   Reporting

2880 Financial Management               General Financial Accounting                   Reporting

2881 Financial Management               General Financial Accounting                   Reporting



2882 Financial Management               General Financial Accounting                   Reporting
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                  142 of 1039
         RD.020 Process Questionnaire                                                                8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III   Category

2883 Financial Management               General Financial Accounting                   Reporting



2884 Financial Management               General Financial Accounting                   Security



2885 Financial Management               General Financial Accounting                   Security

2886 Financial Management               General Financial Accounting                   Security

2887 Financial Management               General Financial Accounting                   Security

2888 Financial Management               General Financial Accounting                   Security

2889 Financial Management               General Financial Accounting                   Security



2890 Financial Management               General Financial Accounting                   Validation

2891 Financial Management               General Financial Accounting                   Collections

2892 Financial Management               General Financial Accounting                   Collections

2893 Financial Management               General Financial Accounting                   Collections

2894 Financial Management               General Financial Accounting                   Collections

2895 Financial Management               General Financial Accounting                   Customers

2896 Financial Management               General Financial Accounting                   Customers

2897 Financial Management               General Financial Accounting                   Customers

2898 Financial Management               General Financial Accounting                   Customers
2899 Financial Management               General Financial Accounting                   Customers
2900 Financial Management               General Financial Accounting                   Customers



2901 Financial Management               General Financial Accounting                   Customers
2902 Financial Management               General Financial Accounting                   Other
2903 Financial Management               General Financial Accounting                   Other

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                    143 of 1039
         RD.020 Process Questionnaire                                                                    8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III   Category
2904 Financial Management               General Financial Accounting                   Other

2905 Financial Management               General Financial Accounting                   Other
2906 Financial Management               General Financial Accounting                   Other

                                                                                       Performance
2907 Financial Management               General Financial Accounting                   Monitoring

                                                                                       Performance
2908 Financial Management               General Financial Accounting                   Monitoring

2909 Financial Management               General Financial Accounting                   Project Billing
2910 Financial Management               General Financial Accounting                   Project Billing



2911 Financial Management               General Financial Accounting                   Project Billing

2912 Financial Management               General Financial Accounting                   Project Billing

2913 Financial Management               General Financial Accounting                   Project Billing
2914 Financial Management               General Financial Accounting                   Project Billing

2915 Financial Management               General Financial Accounting                   Project Billing

2916 Financial Management               General Financial Accounting                   Project Billing

2917 Financial Management               General Financial Accounting                   Project Billing

2918 Financial Management               General Financial Accounting                   Project Billing
2919 Financial Management               General Financial Accounting                   Project Billing

2920 Financial Management               General Financial Accounting                   Project Billing
2921 Financial Management               General Financial Accounting                   Project Billing

2922 Financial Management               General Financial Accounting                   Project Billing
2923 Financial Management               General Financial Accounting                   Project Billing



2924 Financial Management               General Financial Accounting                   Project Billing



2925 Financial Management               General Financial Accounting                   Project Billing

         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        144 of 1039
         RD.020 Process Questionnaire                                                                    8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III   Category


2926 Financial Management               General Financial Accounting                   Project Billing

2927 Financial Management               General Financial Accounting                   Project Billing

2928 Financial Management               General Financial Accounting                   Project Billing

2929 Financial Management               General Financial Accounting                   Project Billing

2930 Financial Management               General Financial Accounting                   Project Billing
2931 Financial Management               General Financial Accounting                   Project Billing
2932 Financial Management               General Financial Accounting                   Project Billing
2933 Financial Management               General Financial Accounting                   Project Billing

2934 Financial Management               General Financial Accounting                   Project Billing

2935 Financial Management               General Financial Accounting                   Project Billing
2936 Financial Management               General Financial Accounting                   Project Billing

2937 Financial Management               General Financial Accounting                   Project Billing

2938 Financial Management               General Financial Accounting                   Project Billing

2939 Financial Management               General Financial Accounting                   Project Billing
2940 Financial Management               General Financial Accounting                   Project Billing
2941 Financial Management               General Financial Accounting                   Project Billing
2942 Financial Management               General Financial Accounting                   Project Billing
2943 Financial Management               General Financial Accounting                   Project Billing
2944 Financial Management               General Financial Accounting                   Project Billing
2945 Financial Management               General Financial Accounting                   Project Billing
2946 Financial Management               General Financial Accounting                   Project Billing
2947 Financial Management               General Financial Accounting                   Project Billing

2948 Financial Management               General Financial Accounting                   Project Billing
2949 Financial Management               General Financial Accounting                   Project Billing
2950 Financial Management               General Financial Accounting                   Project Billing

2951 Financial Management               General Financial Accounting                   Project Billing
2952 Financial Management               General Financial Accounting                   Project Billing
2953 Financial Management               General Financial Accounting                   Project Billing
         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                        145 of 1039
         RD.020 Process Questionnaire                                                                             8/31/2012




 N
 o   OBM Level I                        OBM Level II                   OBM Level III            Category
2954 Financial Management               General Financial Accounting                            Project Billing
2955 Financial Management               General Financial Accounting                            Project Billing
2956 Financial Management               General Financial Accounting                            Project Billing
2957 Financial Management               General Financial Accounting                            Project Billing
2958 Financial Management               General Financial Accounting                            Project Billing
2959 Financial Management               General Financial Accounting                            Project Billing
2960 Financial Management               General Financial Accounting                            Project Billing
2961 Financial Management               General Financial Accounting                            Project Billing

2962 Financial Management               General Financial Accounting                            Project Billing
2963 Financial Management               General Financial Accounting                            Project Billing
2964 Financial Management               General Financial Accounting                            Project Billing

2965 Financial Management               General Financial Accounting                            Project Billing

2966 Financial Management               General Financial Accounting                            Project Billing
2967 Sales and Market Management        Pre-Sales Activity             Manage Quotes            Quotes
2968 Sales and Market Management        Pre-Sales Activity             Manage Quotes            Quotes

2969 Sales and Market Management        Pre-Sales Activity             Manage Quotes            Quotes
2970 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales
2971 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales

2972 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales

2973 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales

2974 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales
2975 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales
2976 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales

2977 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales
2978 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales

2979 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales
2980 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales

2981 Sales and Market Management        Pre-Sales Activity             Generate Opportunities   Telesales




         d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                 146 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 147 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 148 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 149 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 150 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 151 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 152 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 153 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 154 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 155 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 156 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 157 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 158 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 159 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 160 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 161 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 162 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 163 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 164 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 165 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 166 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 167 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 168 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 169 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 170 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 171 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 172 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 173 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 174 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 175 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 176 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 177 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 178 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 179 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 180 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 181 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 182 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 183 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 184 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 185 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 186 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 187 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 188 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 189 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 190 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 191 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 192 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 193 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 194 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 195 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 196 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 197 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 198 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 199 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 200 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 201 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 202 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 203 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 204 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 205 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 206 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 207 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 208 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 209 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 210 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 211 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 212 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 213 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 214 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 215 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 216 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 217 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 218 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 219 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 220 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 221 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 222 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 223 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 224 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 225 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 226 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 227 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 228 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 229 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 230 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 231 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 232 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 233 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 234 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 235 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 236 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 237 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 238 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 239 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 240 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 241 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 242 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 243 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 244 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 245 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 246 of 1039
       RD.020 Process Questionnaire                                             8/31/2012




N
o   OBM Level I                       OBM Level II   OBM Level III   Category




       d36addc9-74bd-4807-b098-f84ce9eef835.xls                                 247 of 1039
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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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N
o   OBM Level I                       OBM Level II   OBM Level III   Category




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                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                                          Revisit
Process Analysis Questions                              Performance Application               Response   Y/N       OBM Level I

What type of industry are you in?                       Process         Not module specific                        Module based Selection

What products and services do you provide?              Process         Not module specific

Number of employees?                                    Metric          Not module specific              N
Describe/share your Corporate/Organizational Vision
Statement.                                          Process             Not module specific
Describe/share your Departmental/Divisional mission
Statement.                                          Process             Not module specific
What business areas and/or operations are targeted for
improvement?                                           Process          Not module specific
Which of these business areas and/or operations are
highest priority?                                   Process             Not module specific
Which of these business areas and/or operations are
medium priority?                                    Process             Not module specific
Which of these business areas and/or operations are
low priority?                                       Process             Not module specific
Can you provide a systems flow diagram of connectivity
between your core business applications?               Process          Not module specific

What is your organizational structure?                  Process         Not module specific

How many businesses are in your company?                Metric          Not module specific
What is the structure or relationships of these
businesses?                                     Process                 Not module specific
On how many sites are these companies located? What
are these sites?                                    Metric,Process      Not module specific

Do all the locations have the same chart of accounts?   Setup           Not module specific

Do all the locations have the same calendar?            Setup           Not module specific

Do all the locations have the same functional currency? Setup           Not module specific

Do you use more than one Set of Books?                  Setup,Process   Not module specific

Do all the businesses have assets?                      Process         Not module specific

Do all the cost centers have assets?                    Process         Not module specific

What is your accounting calendar?                       Process,Setup   Not module specific
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                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                                          Revisit
Process Analysis Questions                                  Performance Application               Response   Y/N       OBM Level I
What does your current chart of accounts look like?
Provide listings.                                   Setup                   GL

Do you plan to have a new chart of accounts?                Setup           GL

Are your account values in any order or range pattern?      Setup           GL

What are the account parent or grandparent structures? Setup                GL

Do you use unique accounts to capture statistics?           Setup           GL
Who is going to maintain the segment values once
entered?                                                    Setup           GL
Is there a need for a mapping from an old COA to a new
COA?                                                        Setup           GL
Are certain segment values only valid with specific other
segment values?                                             Setup           GL

Do you use multiple currencies in your business?            Setup           GL

How many currencies do you use and what are they?           Setup           GL

What is your policy on changing currency rates?             Process         GL

What is the primary currency you have?                      Setup           GL

Do you enter data in multiple currencies?         Process                   GL
When is the beginning of your year?               Setup                     GL
What is the period type? How many periods in your
year?                                             Setup                     GL

Do all the companies have the same calendar? Explain        Setup           GL
Do you have a naming convention for the periods?            Setup           GL
What accounting periods are in your quarters?               Setup           GL
What is your organizational structure?                      Process         Not module specific
How many businesses are in your company?                    Metric          Not module specific
What is the structure or relationships of these
businesses?                                                 Process         Not module specific
Which business functions are performed centrally,
which business functions are decentralized ?                Process         Not module specific
What information is shared across different
businesses?                                                 MetricProcess   Not module specific




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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                          Revisit
Process Analysis Questions                                Performance Application               Response   Y/N       OBM Level I

How many sites are these companies located? What
are these sites? Where are these sites located ? Metric,Process           Not module specific

Do all the locations have the same chart of accounts?     Setup           Not module specific
Do all the locations have the same calendar?              Setup           Not module specific
Do all the locations have the same functional
currency?If not what are they?                            Setup           Not module specific
Do you use more than one Set of Books? If so what are
they?                                                     Setup,Process   Not module specific
Do you have more than one legal entity within the same
set of Books                                              Setup           Not module specific

What across business reporting is currently performed     Setup           Not module specific
How do you maintain your Procurement data?                Process         Not module specific
How do you audit your Procurement data?                   Process         Not module specific
Which operations/processes do you want to streamline
for Procurement?                                          Process         Not module specific
Which operations/processes do you want to eliminate
for Procurement?                                          Process         Not module specific
Are      there       any    requester      Procurement
operations/processes that need to be addressed?           Process         Not module specific
How do you close an accounting period for
Procurement?                                              Process         GL
Is the schedule to close an accounting period for
Procurement documented?                                   Process         Not module specific
How long does it take to close an accounting period for
Procurement?                                              Process         Not module specific
How long should it take to close an accounting period
for Procurement?                                          Process         Not module specific
Is closing an accounting period for Procurement a hard
close or a soft close?                                    Process         Not module specific
How are adjustments to closed periods for Procurement
handled?                                                  Process         Not module specific
How do you open an accounting period for
Procurement?                                              Process         Not module specific
Is the schedule to open an accounting period for
Procurement documented?                                   Process         Not module specific
How long does it take to open an accounting period for
Procurement?                                              Process         Not module specific
Who performs the tasks associated with opening an
accounting period for Procurement?                        Process         Not module specific


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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                          Revisit
Process Analysis Questions                                Performance Application               Response   Y/N       OBM Level I
Who performs the tasks associated with closing an
accounting period for Procurement?                        Process         Not module specific
Where in your accounting cycle do you run standard
reports and statements for Procurement?                   Process         Not module specific
What business performance statistics do you monitor
for Procurement?                                          Process         Not module specific
What are your Procurement reporting requirements with
respect to functional vs. foreign currencies?         Setup, Process      Not module specific
What are your Procurement reporting requirements with
respect to summary or detail formats? Obtain report
listing.                                              Setup, Process      Not module specific
What reports do you currently generate to meet your
Procurement reporting requirements? Provide examples
of each. Include source (could be manual), user,
frequency, or number of copies.                       Setup,Process       Not module specific
Is there any Procurement reporting requirement that
your current set of reports does not meet?            Setup               Not module specific
Are Procurement reports standard across multiple Sets
of Books, for example, subsidiaries?                  Setup               Not module specific

Are Procurement reports standard across multiple
levels within a Set of Books, for example, divisions?     Setup           Not module specific
What account codes and/or descriptions are required on
Procurement reports?                                      Setup           Not module specific
Do you provide a "key" of content/information
somewhere on the Procurement report?                      Setup           Not module specific
What Procurement reports are grouped together on a
regular basis and printed in one print run?               Setup,Process   Not module specific
Who receives a copy of the Procurement reports?           Process         Not module specific
What is the criteria for determining who should receive
a copy of any Procurement report?                         Process         Not module specific
How do you update a Procurement report’s distribution
list?                                                     Process         Not module specific
Is the process to update a Procurement report’s
distribution list documented?                             Process         Not module specific
How long does it take to update a Procurement report’s
distribution list?                                        Process         Not module specific
How long should it take to update a Procurement
report’s distribution list?                               Process         Not module specific
Who performs the tasks associated with updating a
Procurement report’s distribution list?                   Process         Not module specific



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                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                                         Revisit
Process Analysis Questions                                 Performance Application              Response   Y/N       OBM Level I
Is there any requirement for on-line (softcopy)
distribution and/or remote location printing for
Procurement reports?                                   Setup,Process   Not module specific
Do some of these Procurement reports belong in report
sets? Always being run together?                       Setup           Not module specific
Do the separate business units run their own
Procurement reports?                                                   Not
                                                       Process,Performance module specific
What type of printers do you run Procurement reports
(including checks, purchase orders and so on) on?
Where are they located?                                                Not
                                                       Setup,Performance module specific
Do you run Procurement reports for different companies
or cost centers?                                       Process         Not module specific
Do you have security requirements on who can enter
data for Procurement? (for example, by company? by
cost center?)                                        Process              Not module specific
Do you have security reports on who can run
Procurement reports? (by company, by cost center and
so on)                                               Setup,Process        Not module specific

Will there need to be terminal security for Procurement?   Setup          Not module specific
Do you run security reports on a regular basis for
Procurement?                                               Process        Not module specific
Do you have documentation on your current system
security requirements for Procurement?                     Process        Not module specific
Map each GL user to a menu structure. Will any new
ones need to be created for Procurement?                  Setup,Process   Not module specific
Do you review requirements for validation rules,
allowing certain Procurement accounts to be valid with
only certain other values.                                Setup           Not module specific
How are RFQs presently handled, with respect to
creation, transmittal, and approval?                      Process         PO
Are statistics kept on any purchasing, vendors or receipt
information? If yes, price? quality? delivery? what
types?                                                    Metric          PO
Who are your buyers? How many are there? Where
are they located?                                         Setup           PO, AP
Are your buyers assigned to certain vendors or items?
How?                                                      Setup           PO
Are buyers assigned by part, commodity, plant,
randomly, other?                                          Setup           PO
What is the approval process for each buyer?              Setup           PO
What are the purchasing limits for each buyer?            Setup           PO


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                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                                   Revisit
Process Analysis Questions                              Performance Application        Response   Y/N       OBM Level I
Does the buyer merge requisitions together for a single
order?                                                  Process           PO
Is a buyer required to purchase from a requested
vendor?                                                 Setup             PO
Can a buyer modify a PO or requisition without a
corresponding change request / authorization from the
requisitioner?                                          Setup             PO
How does a buyer communicate a modified PO or
requisition if no change request/authorization from the
requisitioner is needed?                                Process           PO
How many expediters are there?                          Setup             PO
Will you be checking for available funds when creating
your requisitions or purchase orders?                   Setup             PO
Do you want to reserve funds for your requisitions or
purchase orders?                                        Setup             PO
How do you define your encumbrance types?               Setup             PO
Do you want to prevent someone from reserving funds if
you do not have enough funds available?                 Setup             PO
Do all your companies/entities reserve funds?           Setup             PO
Do you post receipt information for encumbrance
accounting?                                             Setup             PO
Do you create budgets for all your accounts?            Setup             PO, GL

Do you match your AP invoice with the PO's?       Setup                   PO, AP
How do you match purchase order information to AP
invoice information?                              Process                 AP, PO
How do you match vendor information to your fixed
assets systems when purchasing assets?            Process                 AP, PO, FA

Do you match PO's with receipts?                        Process           PO, INV

Do you perform 2, 3, or 4 way matching in purchasing?   Process           PO, GL

How often do you post to the General Ledger?            Process, Setup    PO, GL

Do you post summary or detail information?              Process           PO, GL

Do you allocate or attribute overhead costs to projects? Process          AP, PA, GL
Explain the techniques to allocate or attribute overhead
costs to projects (burdening rates, cost multipliers, and
so on) that you use.                                      Setup,Process   PA



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                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
Are contracts on projects going to be used? If so, will
they be associated with a line item on a requisition or
purchase order?                                         Process      PO
What types of purchase orders do you use? (for
example, Standard, Blanket, Contract and so on)         Setup        PO
How do you define each purchase order type?             Setup        PO
Who has access to defining each type of purchase
order?                                                  Setup        PO

How many purchase orders do you issue monthly?           Metric      PO

What is the approval process for purchase orders?        Process     PO
How do you decide who to buy from?                       Process     PO

Do you take advantage of discounts or price breaks?      Process     PO
Is purchasing centralized or decentralized in your
organization?                                            Setup       PO, INV
If purchasing is decentralized, how many plants or
locations do purchasing?                                 Setup       PO, INV,MRP
How many different formats do you have for printed
purchase orders?                                         Setup       PO
Obtain a copy of each type of PO format                  Setup       PO
Do you modify existing purchase orders?.                 Setup       PO
Do you use unit of measure conversion for PO’s? If so,
which ones?                                              Setup       PO, INV
What percentage of purchased parts are intended for
manufacturing use?                                       Metric      PO, INV,MRP
What percentage of purchased parts are intended for
non-manufacturing use?                                   Metric      PO

What is the current process of creating a new purchase
order for manufacturing use? (direct material)             Process   PO, INV,MRP
Are MRP planned purchase orders automatically
assigned to a specific vendor? If so, based on what
criteria?                                                  Process   NS
Are MRP planned purchase orders automatically
assigned to an existing master or blanket order? If so,
based on what criteria?                                    Process   NS
Do you want to be able to update or change the
accounting distribution information for line items in your
purchase orders?                                           Process   AP, PO, GL



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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                  Revisit
Process Analysis Questions                                Performance Application       Response   Y/N       OBM Level I
Do you create purchase orders from on-line
requisitions?                                             Process         PO
Do you want to control modifications to your purchase
orders?                                                   Setup           PO
Do you want to close purchase orders before they have
been truly received & invoiced?                           Setup           PO
Do you want to attach text to your purchase order?
How much?                                                 Process         PO
Do you automatically or manually create purchase order
numbers?                                                  Setup           PO
What do you do when you want to stop purchasing from
a particular vendor?                                      Process         PO
How do you handle subcontracting?                         Process         PO, INV,WIP
Is commodity class coding being used?                     Setup           PO, INV
Are foreign currency conversions used? If so, how are
exchange rates updated?                                   Setup           PO, GL
Do you want to be able to override the item description
by document?                                              Setup           PO, INV
Do you enter purchase orders for items that do not
require "receipting"?                                     Setup,Process   PO

Do you wish to prevent purchase orders being sent to
Vendors that are on hold in Accounts Payable?            Process          PO, AP
Are there non-payment vendor sites, not defined in
Accounts Payable, that need to be defined for
Purchasing to order goods/services?                      Process          PO, AP
Are the non-payment vendor sites, not defined in
Accounts Payable, that need to be defined for
Purchasing, "RFQ Only" sites?                            Process          PO, AP
Are there payment terms, not defined in Accounts
Payable, that need to be defined for Purchasing to order
goods/services?                                          Metric           PO, AP
Will tax names and rates, defined in Accounts Payable,
have to be revised in any way?                           Setup            PO, AP
Do you want to prevent receivers from seeing the
quantity ordered or quantity remaining to receive (blind
receiving)?                                              Setup            PO, INV
Are items received directly into inventory?              Process          PO, INV
How are items delivered to the requester?                 Process         PO, INV
Do you inspect items at receiving?                        Setup           PO, INV
What are the rules on item inspection?                    Process         PO, INV


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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Do you use a receipt amount or dollar amount
tolerance?                                   Setup                    PO, INV

Do you accrue your receipts to the General Ledger?        Process     PO, AP,GL
Do you receive substitute items?                          Process     PO, INV
How are items received?                                   Process     PO, INV
Do you issue requisitions?                                Process     PO
Are requisitions automated or manual? Explain.            Setup       PO, INV
How are requisitions issued?                              Process     PO, INV
What is the approval process for requisitions?            Process     PO

Can the requesters approve their own requisitions?  Setup             PO
What are the criteria for approval of requisitions?
Money, commodity, plant, budget, other?             Setup             PO

What is the approval process for rejected requisitions?     Process   PO
Who creates requisitions?                                   Process   PO
Are requisitions entered in a central location or will they
come from multiple locations?                               Process   PO, INV
Do you import requisitions from outside systems? from
a MRP? from an inventory system?                            Process   INV

Is ordering done by part number, vendor part number,
part number revision level? description? other?      Setup            PO, INV

Are requisitions combined for purchase order creation?    Process     PO
Are vendors and prices always entered on the
requisition or are not required?                          Setup       PO
Do you automatically or manually generate requisition
numbers?                                                  Setup       PO
Do you order some items frequently enough to justify
using express requisitions?                               Setup       PO

Can any employees potentially submit a requisition
and/or PO? If not, what type of employees can? What
percent of your employee base does this include?    Process           PO
What goods or services do you order regularly?      Process           PO
Do you use request for bids/quotations?                   Process     PO
How do you request for bids from your vendors?         Process        PO
How do you enter quotations and other information from
your vendors?                                          Process        PO

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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
How do you decide which quotations are available to
reference on your purchase orders?                  Process           PO

Are quotations collected for all items to be purchased?
                                                    Process           PO
How many RFQ's do you issue per month?              Metric            PO
Do you obtain quotations from phone, catalogs or by
other means?                                        Process           PO
Do you maintain quotation history? How long?        Process           PO
Are request for quotes automated?                         Setup       PO
Do you use unit of measure conversion for RFQ’s?        Setup         PO
Are your RFQ's associated with requisitions or PO's?
How?                                                    Process       PO
Do you keep track of price breaks on volumes?           Process       PO
Do you want to be notified when a quotation is about to
expire?                                                 Setup         PO
Do you require RFQ's before you create a purchase
order?                                                  Process       PO
Who typically invoices an RFQ?                          Process       PO

What paperwork is involved to submit a requisition?       Process     PO
Do you have single or multiple bill to locations?         Setup       PO, AP
Do you have single or multiple ship to locations?         Setup       PO, INV

What is the basis for your vendor category breakdown? Setup           AP, PO
Who maintains the vendor files, PO or AP?             Process         PO
Do you have a single consolidated vendor list?            Setup       PO, AP

Do you have vendors listed in your files multiple times? Setup        PO, AP

How do you handle vendors with multiple addresses?     Setup          PO, AP
Do you have preferred vendors? How do you identify
them?                                                  Setup          PO, AP
How do you handle vendor numbering?                    Setup          PO, AP
Do you put employees as vendors? If not, how do you
pay employee expenses?                                 Setup          PO, AP
Do you have a standard naming convention for vendors
when the name is like "John Smith"? Is it "Smith John"
or "John Smith"?                                       Setup          PO, AP
Do you have shared vendors between companies?
How many?                                              Setup          PO, AP
How many vendors do you have?                          Metric         PO

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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                        Revisit
Process Analysis Questions                                Performance Application             Response   Y/N       OBM Level I
What type of vendor analysis do you perform?              Process       AP, PO
What type of vendor negotiating tools do you use?         Process       NS
Does commodity coding help identify vendors?              Setup         PO
Are vendors categorized for reporting purposes?         Setup           AP, PO
Are vendors categorized for financial tracking
purposes?                                               Setup           AP, PO
Are products purchased by one legal entity on behalf of
another legal entity?                                   Setup,Process   PO
If purchasing is decentralized, how many operating
units are required to support purchasing security
requirements.                                           Setup           PO, INV,MRP
Are the purchase orders created from requisitions
generated in other businesses?                          ProcessSetup    PO
Will different businesses be supplied with the same
items ?                                                 Setup           PO
Do you have a single consolidated vendor list, for each
set of books?                                           Setup           PO, AP
How do you maintain your Invoice and Disbursement
data?                                                   Process         Not module specific

How do you audit your Invoice and Disbursement data? Process            Not module specific
Which operations/processes do you want to streamline
for Invoice and Disbursement?                        Process            Not module specific
Which operations/processes do you want to eliminate
for Invoice and Disbursement?                        Process            Not module specific

Are there any time-intensive Invoice and Disbursement
operations/processes that need to be addressed?           Process       Not module specific
How do you close an accounting period for Invoice and
Disbursement?                                             Process       Not module specific
Is the schedule to close an accounting period for
Invoice and Disbursement documented?                      Process       Not module specific
How long does it take to close an accounting period for
Invoice and Disbursement?                                 Process       Not module specific
How long should it take to close an accounting period
for Invoice and Disbursement?                             Process       Not module specific
Is closing an accounting period for Invoice and
Disbursement a hard close or a soft close?                Process       Not module specific
How are adjustments to closed periods for Invoice and
Disbursement handled?                                     Process       Not module specific
How do you open an accounting period for Invoice and
Disbursement?                                             Process       Not module specific

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      270 of 1039
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                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                                            Revisit
Process Analysis Questions                              Performance Application                 Response   Y/N       OBM Level I
Is the schedule to open an accounting period for Invoice
and Disbursement documented?                             Process          Not module specific
How long does it take to open an accounting period for
Invoice and Disbursement?                                Process          Not module specific

Who performs the tasks associated with opening an
accounting period for Invoice and Disbursement?   Process                 Not module specific

Who performs the tasks associated with closing an
accounting period for Invoice and Disbursement?   Process                 Not module specific

Where in your accounting cycle do you run standard
reports and statements for Invoice and Disbursement? Process              Not module specific
What business performance statistics do you monitor
for Invoice and Disbursement?                        Process              Not module specific
What are your Invoice and Disbursement reporting
requirements with respect to functional vs. foreign
currencies?                                          Setup, Process       Not module specific
What are your Invoice and Disbursement reporting
requirements with respect to summary or detail
formats? Obtain report listing.                      Setup, Process       Not module specific

What reports do you currently generate to meet your
Invoice and Disbursement reporting requirements?
Provide examples of each. Include source (could be
manual), user, frequency, or number of copies.        Setup,Process       Not module specific
Is there any Invoice and Disbursement reporting
requirement that your current set of reports does not
meet?                                                 Setup               Not module specific

Are Invoice and Disbursement reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup              Not module specific
Are Invoice and Disbursement reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup              Not module specific
What account codes and/or descriptions are required on
Invoice and Disbursement reports?                      Setup              Not module specific

Do you provide a "key" of content/information
somewhere on the Invoice and Disbursement report? Setup                   Not module specific

What Invoice and Disbursement reports are grouped
together on a regular basis and printed in one print run? Setup,Process   Not module specific
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                        271 of 1039
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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                         Revisit
Process Analysis Questions                                Performance Application              Response   Y/N       OBM Level I
Who receives a copy of the Invoice and Disbursement
reports?                                            Process              Not module specific

What is the criteria for determining who should receive
a copy of any Invoice and Disbursement report?            Process        Not module specific
How do you update a Invoice and Disbursement report’s
distribution list?                                        Process        Not module specific
Is the process to update a Invoice and Disbursement
report’s distribution list documented?                    Process        Not module specific
How long does it take to update a Invoice and
Disbursement report’s distribution list?                  Process        Not module specific
How long should it take to update a Invoice and
Disbursement report’s distribution list?                  Process        Not module specific

Who performs the tasks associated with updating a
Invoice and Disbursement report’s distribution list?     Process         Not module specific
Is there any requirement for on-line (softcopy)
distribution and/or remote location printing for Invoice
and Disbursement reports?                                Setup,Process   Not module specific

Do some of these Invoice and Disbursement reports
belong in report sets? Always being run together?       Setup           Not module specific
Do the separate business units run their own Invoice
and Disbursement reports?                                               Not
                                                        Process,Performance module specific
What type of printers do you run Invoice and
Disbursement reports (including checks, purchase
orders etc.) on? Where are they located?                                Not
                                                        Setup,Performance module specific
Do you run Invoice and Disbursement reports for
different companies or cost centers?                    Process         Not module specific
Do you have security requirements on who can enter
data for Invoice and Disbursement? (for example, by
company? by cost center?)                               Process         Not module specific
Do you have security reports on who can run Invoice
and Disbursement reports? (by company, by cost center
and so on)                                              Setup,Process   Not module specific
Will there need to be terminal security for Invoice and
Disbursement?                                           Setup           Not module specific
Do you run security reports on a regular basis for
Invoice and Disbursement?                               Process         Not module specific

Do you have documentation on your current system
security requirements for Invoice and Disbursement? Process              Not module specific


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                       272 of 1039
            RD.020 Process Questionnaire                                                                                   8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                                          Revisit
Process Analysis Questions                               Performance Application               Response   Y/N       OBM Level I

Map each GL user to a menu structure. Will any new
ones need to be created for Invoice and Disbursement? Setup,Process      Not module specific

Do you review requirements for validation rules,
allowing certain Invoice and Disbursement accounts to
be valid with only certain other values.              Setup              Not module specific

How long do you do check reconciliation?                 Process         AP
Do you get a tape from the bank for check
reconciliation? If yes, can I get the format of the bank
tape?                                                    Process,Setup   AP
Is there a requirement to do on-line bank
reconciliations?                                         Process         AP
What are the requirements for reporting tax payments
(e.g. company, rate or tax authority)?                   Setup           AP
How do you record taxes within the GL?                   Setup           AP, GL
Is there a requirement to support multiple bank
accounts?                                                Setup           AP
Is there a requirement to support foreign currency bank
accounts?                                                Setup           AP

What disbursement (document) types are currently
processed through these bank accounts?           Setup                   AP
How are your current payment terms structured?   Setup                   AP
Do you use percentage due or amount due?                 Setup           AP
Are due dates calculated based on a specific day of the
month or on a number of days from the payment terms
date?                                                     Setup          AP
Is there a provision for discounts within the current
payment terms?                                            Setup          AP
How are discount dates calculated - based on a specific
day of the month or on a number of days from the
payment terms date?                                       Setup          AP
Is there a requirement to use multiple discount levels at
present or in the future?                                 Setup          AP
How many different sites issue checks?                    Metric         AP

How many checks do you write/produce per period? Metric                  AP
Is there a requirement to use Computer Generated
checks?                                          Process                 AP
What is your policy to cancel checks?            Process                 AP

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                       273 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
Is there a requirement to use Electronic Funds
Transfer?                                      Process                AP
Is there a requirement to use Wire Transfers?  Process                AP

Is there a requirement to process Automatic Payments? Process         AP

Is there a requirement to process Manual Payments? If
so, is a separate bank account used?                  Process         AP

Is there a requirement to process Partial Payments?    Process        AP
Is there a requirement to process Pre-Payments?        Process        AP

Is there a requirement to process Recurring Payments? Process         AP
Is there a requirement to process ‘Quick Checks’?     Process         AP

What is the current procedure for vendor advances?  Process           AP
How are vendor advances reconciled when the invoice
is submitted?                                       Process           AP
Do you have a priority system for payments?         Process           AP
Would you use a priority system for payments?         Process         AP
What is your current payment cycle? (How often do you
print checks?)                                        Process         AP
If recurring payments are used, what is the normal
period cycle for these payments?                      Process         AP
Are all invoices paid in local currency?              Process         AP
Is/will there be a requirement to use multiple
currencies?                                           Process         AP
Do check payments have to be approved before they
are run?                                              Process         AP
Do you have a minimum or maximum payment amount
per check?                                            Process         AP
Do you have a minimum or maximum payment amount
per run?                                              Process         AP
What is the current check layout for computer
generated checks?                                     Setup,Process   AP
How many formats do you have?                         Metric          AP
Do you print the check number on the check/remittance
or is it pre-printed?                                 Setup,Process   AP
Should a remittance advice note be produced, and
when?                                                 Process         AP
How should an overflow situation be handled?          Process         AP


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         274 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
Is there any special sequencing of checks when
printing?                                      Process                   AP
Is there a dedicated printer for checks?       Setup                     AP
What type of printer is used for checks?                Setup            AP
What period types would be used for these reports, e.g.
weekly, monthly or quarterly?                           Process          AP
Where are the pre-printed checks stored?                Process          AP
Is there a requirement to restrict the access to the
check printing function?                                Process          AP
What is the policy/procedures for handling stop
payments?                                               Process          AP
What is the policy /procedures for handling void
payments if they have been recorded?                    Process          AP
What is the policy /procedures for handling void
payments if they have not been recorded?                Process          AP
Do you pay any vendors on a priority basis according to
funds available?                                        Setup,Process    AP
Is there a requirement to prioritize payments?          Setup            AP

Do you require batch control to manage invoice entry?    Setup,Process   AP
Who enters invoices and how often?                       Process         AP
Do you receive invoices at a central location?             Process       AP
How do you physically store invoices once entered into
the computer?                                              Process       AP
Are invoices billed to distinct companies, cost centers or
other?                                                     Process       AP
How many invoices per period do you enter?                 Metric        AP
Do you have security requirements on who can enter
data (invoice processing, payment processing, and
check processing)?                                 Setup,Process         AP
How are invoices identified (numbered)? vendor’s
invoice number, date, or next allocated number?    Setup                 AP
How many liability accounts do you use?            Metric,Setup          AP, GL
Can you identify any frequently used expense
distributions within your current system (for example,
rent or telephone payments)?                             Setup           AP
Are these recurring expenses for fixed or varying
amounts?                                                 Setup           AP
Is there a requirement to match invoices to related
purchase orders?                                         Setup           AP
How are you currently matching invoices to purchase
orders?                                                  Process         AP
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           275 of 1039
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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I

Will some invoices never have purchase orders?      Process               AP
Should invoices be matched completely, partially or
both?                                               Setup                 AP

Do you perform 2, 3, or 4 way matching of invoices?       Setup,Process   AP
Do you currently have any tolerance levels for
matching? (Price Tolerance, Quantity Ordered
Tolerance, Quantity Received Tolerance, or Tax
Tolerance?)                                               Setup           AP
Would you like to approve your invoices on-line, by
batch or have both options?                               Setup           AP
What is the internal approval process for an invoice in
your organization at present?                             Process         AP
Are there situations where an invoice needs to be
placed on hold and then manually released?                Setup,Process   AP
Describe the approval process when invoices need to
be placed on hold and manually released?              Process             AP
 Where an invoice needs to be placed on hold and then
manually released, can these invoices be "posted" to
the General Ledger?                                   Setup,Process       AP
How often do you "post" information to your General
ledger?                                               Process,Metric      AP, GL

Do you use Cash or Accrual Based Accounting?             Process          AP
Do you post (or wish to post) in detail or in summary to
the general ledger?                                      Process          AP, GL

When do you start your AP close?                          Process         AP

Do you have any documentation on your AP close?           Process         AP

Do you allow posting invoices back to prior periods?     Process          AP
If you have multiple organizations, do they all close at
the same time or separately?                             Process          AP
Is there a requirement to track duplicate vendor
information within the Payables system?                  Process          AP
What other audit requirements are needed?                Process          AP

Do you need to restrict access to certain functions? Process              AP
Is there a requirement to group vendors for payment
purposes?                                            Setup,Process        AP, PO
Which vendors should be grouped and why?             Setup,Process        AP
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            276 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Is there a requirement to define vendor sites which can
receive payments and sites which cannot receive
payments                                                Setup            AP
Do you use encumbrance accounting? How do you use
it?                                                                      AP
                                                        Process, Performance
For the purpose of Invoice Aging Reports, what aging
periods are currently in use?                                            AP
                                                        Process,Performance
Is there a requirement to produce ‘Key Indicators’
Reports to review productivity and pinpoint problem
areas?                                                  Performance      AP

Is there a need to define any additional aging periods?                   AP
                                                          Process,Performance
Do you have to pay other businesses in different Set of
Books within the same GL                                  Setup           AP
Do you have a central registry of vendors which
supports more than one business?                          Process         AP
Will you need to make payments to businesses in
different GL set of books                                 Process         AP
How do you maintain your Fixed Asset Accounting
data?                                                     Process         FA

How do you audit your Fixed Asset Accounting data?   Process              FA
Which operations/processes do you want to streamline
for Fixed Asset Accounting?                          Process              FA
Which operations/processes do you want to eliminate
for Fixed Asset Accounting?                          Process              FA

Are there any time-intensive Fixed Asset Accounting
operations/processes that need to be addressed?           Process         FA
How do you close an accounting period for Fixed Asset
Accounting?                                               Process         FA
Is the schedule to close an accounting period for Fixed
Asset Accounting documented?                              Process         FA
How long does it take to close an accounting period for
Fixed Asset Accounting?                                   Process         FA
How long should it take to close an accounting period
for Fixed Asset Accounting?                               Process         FA
Is closing an accounting period for Fixed Asset
Accounting a hard close or a soft close?                  Process         FA
How are adjustments to closed periods for Fixed Asset
Accounting handled?                                       Process         FA
How do you open an accounting period for Fixed Asset
Accounting?                                               Process         FA

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            277 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
Is the schedule to open an accounting period for Fixed
Asset Accounting documented?                             Process          FA
How long does it take to open an accounting period for
Fixed Asset Accounting?                                  Process          FA
Who performs the tasks associated with opening an
accounting period for Fixed Asset Accounting?            Process          FA
Who performs the tasks associated with closing an
accounting period for Fixed Asset Accounting?            Process          FA

Where in your accounting cycle do you run standard
reports and statements for Fixed Asset Accounting?  Process               FA
What business performance statistics do you monitor
for Fixed Asset Accounting?                         Process               FA
What are your Fixed Asset Accounting reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process        FA
What are your Fixed Asset Accounting reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process        FA

What reports do you currently generate to meet your
Fixed Asset Accounting reporting requirements?
Provide examples of each. Include source (could be
manual), user, frequency, or number of copies.        Setup,Process       FA
Is there any Fixed Asset Accounting reporting
requirement that your current set of reports does not
meet?                                                 Setup               FA

Are Fixed Asset Accounting reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup              FA
Are Fixed Asset Accounting reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup              FA
What account codes and/or descriptions are required on
Fixed Asset Accounting reports?                        Setup              FA

Do you provide a "key" of content/information
somewhere on the Fixed Asset Accounting report? Setup                     FA

What Fixed Asset Accounting reports are grouped
together on a regular basis and printed in one print run? Setup,Process   FA
Who receives a copy of the Fixed Asset Accounting
reports?                                                  Process         FA
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           278 of 1039
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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I

What is the criteria for determining who should receive
a copy of any Fixed Asset Accounting report?              Process       FA
How do you update a Fixed Asset Accounting report’s
distribution list?                                        Process       FA
Is the process to update a Fixed Asset Accounting
report’s distribution list documented?                    Process       FA
How long does it take to update a Fixed Asset
Accounting report’s distribution list?                    Process       FA
How long should it take to update a Fixed Asset
Accounting report’s distribution list?                    Process       FA
Who performs the tasks associated with updating a
Fixed Asset Accounting report’s distribution list?     Process          FA
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Fixed
Asset Accounting reports?                              Setup,Process    FA

Do some of these Fixed Asset Accounting reports
belong in report sets? Always being run together?        Setup           FA
Do the separate business units run their own Fixed
Asset Accounting reports?                                                FA
                                                         Process,Performance
What type of printers do you run Fixed Asset
Accounting reports (including checks, purchase orders,
and so on) on? Where are they located?                                   FA
                                                         Setup,Performance
Do you run Fixed Asset Accounting reports for different
companies or cost centers?                               Process         FA
Do you have security requirements on who can enter
data for Fixed Asset Accounting? (for example, by
company? by cost center?)                                Process         FA
Do you have security reports on who can run Fixed
Asset Accounting reports? (by company, by cost center,
and so on)                                               Setup,Process   FA
Will there need to be terminal security for Fixed Asset
Accounting?                                              Setup           FA
Do you run security reports on a regular basis for Fixed
Asset Accounting?                                        Process         FA

Do you have documentation on your current system
security requirements for Fixed Asset Accounting? Process               FA

Map each GL user to a menu structure. Will any new
ones need to be created for Fixed Asset Accounting? Setup,Process       FA


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            279 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Do you review requirements for validation rules,
allowing certain Fixed Asset Accounting accounts to be
valid with only certain other values.                  Setup               FA
Do you have any category aliases?                      Setup, Process      FA
Do you have any location aliases?                         Setup, Process   FA

Do you have any accounting aliases (if not done in GL)? Setup, Process     FA
How do you categorize your fixed assets now?            Process            FA

Are your asset categories unique for each combination
of asset cost account in your general ledger,
depreciation method, useful life and prorate convention? Setup, Process    FA

Are fixed assets which use the same asset account in
your general ledger, ever split into more than one group
for accounting or tax depreciation purposes?             Setup, Process    FA
Do you group fixed assets which use different asset
accounts for reporting purposes?                         Setup, Process    FA

Do you have a special name (alias) for each category? Process              FA
Data Conversion (note: refer to sizing questions
previously asked)                                                          FA

How is your corporate and tax information stored now?     Process          FA

Do you have your vendor information in electronic form?   Process          FA
Do you have your employee information in electronic
form?                                                     Process          FA
Do you have your location information in electronic
form?                                                     Process          FA
What systems are you using to store asset, vendor,
employee and location information now?                    Process          FA

What is the current accuracy of your asset information? Process            FA
What are your prorate conventions?                      Process            FA
Do you have any depreciation ceilings? For luxury
items?                                                  Process            FA
What are your Investment Tax Credit rates, recapture
rates and ceiling rates?                                Process            FA
Identify price indexes.                                 Process            FA
What are your depreciation methods?                       Process          FA
What are your useful lives?                               Process          FA

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            280 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I

How do you account for prior period additions,
retirements or other transactions in your general ledger? Process             FA

Do you use ITC for any fixed assets still in service? Process                 FA
Do you depreciate leased items, or leasehold
improvements?                                         Process                 FA
Does any department or departments receive the
depreciation expense for assets used by another
department? If so, do these expenses eventually get
redistributed to asset users?                               Process           FA
Explain how your cost centers or departments are
organized?                                                  Process           FA
How many fixed assets does your company own? How
are they numbered?                                          Process, Metric   FA
Do you need to track fixed assets that are not
depreciated?                                                Process           FA
Do you track different information for different types of
fixed assets?                                               Process, Setup    FA

What basic information about each asset do you store? Process                 FA

Are your fixed assets located in several countries?         Process           FA
How do you number your fixed assets?                        Process           FA
Do you have physical tags on your fixed assets?             Setup, Process    FA
Do you track leased assets using Oracle Assets?           Process             FA
What is your oldest date placed in service for your fixed
assets?                                                   Process             FA
Do you have standard depreciation for your fixed
assets?                                                   Process             FA
Do you associate your fixed assets with vendors?          Process             FA
Do you use multiple currencies when purchasing,
depreciating, reporting or posting financial information
about you fixed assets?                                     Process, Setup    FA
What system do you use presently to do your fixed
asset accounting?                                           Process           FA
What systems do you use to track and inventory your
fixed assets?                                               Process           FA
Does your current system track asset possession by
employee, department, or cost center?                       Process           FA
What property types do you use (Personal 1245, Real
1250, and so on)                                            Process           FA

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              281 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
What are your monthly reporting requirements?          Process      FA
Where are your fixed assets located?                   Process      FA

How do you report property values for tax purposes?    Process      FA

Do you have special names for each location (aliases)? Process      FA
Do you assign fixed assets to employees?                Process     FA
Do you have security requirements on who can enter
data?                                                   Process     FA
Who can enter data in different companies/cost
centers?                                                Process     FA
Do you have documentation on your current system
security requirements?                                  Process     FA
Do they run security reports on a regular basis?        Process     FA
What security measures do you require for your asset
information?                                            Process     FA
How many different companies in your organization own
fixed assets?                                           Process     FA
In what countries are your fixed assets located?        Process     FA
Who tracks financial and tax information in each
country?                                                Process     FA
Explain the accounting structure and reporting methods
used to consolidate your asset cost and depreciation
expenses?                                               Process     FA
Do you post your asset financial information in summary
or detail to your general ledger?                       Process     FA
How many corporate depreciation books do you
maintain? If more than one, why?                        Process     FA
How many different tax depreciation books do you
maintain in each of your companies? How are they
used?                                                   Process     FA
Do you adjust depreciation in your tax books?           Process     FA
Do you maintain any other types of depreciation or
asset valuation books?                                  Process     FA
What are your capital budgeting requirements?           Process     FA

How often do you calculate depreciation for corporate
accounting, tax, and capital budgeting purposes?         Process    FA
Transactions (note: refer to sizing questions previously
asked)                                                              FA
How many fixed assets do you purchase each
accounting period?                                       Metric     FA

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          282 of 1039
            RD.020 Process Questionnaire                                                                                8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                      Revisit
Process Analysis Questions                                Performance Application           Response   Y/N       OBM Level I

How often do you transfer large numbers of fixed assets
from one person, cost center, or location to another?   Metric        FA

How often, and for what reasons, do you change fixed
asset depreciation method or life for a single asset?  Metric         FA
How often do you change the useful life, depreciation
method, or prorate convention of all fixed assets in a
category?                                              Metric         FA
How many retirements do you do per period?             Metric         FA
Do you amortize adjustments made in the prior period
over the remaining useful life of the asset or do you
expense the catch- up depreciation in the current
period?                                               Process         FA

Do you want your fixed assets automatically added from
your feeder Accounts Payable system?                    Process       FA
What Accounts Payable system do you use?                Process       FA
Do you ever retire fixed assets in the same period they
were purchased?                                         Process       FA
How often do you perform physical inventories of your
fixed assets?                                           Process       FA
Do you cycle count your assets?                         Process       FA

How do you maintain your Employee Expense data?           Process     Not module specific
How do you audit your Employee Expense data?              Process     Not module specific
Which operations/processes do you want to streamline
for Employee Expense?                                     Process     Not module specific
Which operations/processes do you want to eliminate
for Employee Expense?                                     Process     Not module specific
Are there any time-intensive Employee Expense
operations/processes that need to be addressed?           Process     Not module specific
How do you close an accounting period for Employee
Expense?                                                  Process     Not module specific
Is the schedule to close an accounting period for
Employee Expense documented?                              Process     Not module specific
How long does it take to close an accounting period for
Employee Expense?                                         Process     Not module specific
How long should it take to close an accounting period
for Employee Expense?                                     Process     Not module specific
Is closing an accounting period for Employee Expense a
hard close or a soft close?                               Process     Not module specific

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                    283 of 1039
            RD.020 Process Questionnaire                                                                               8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                                      Revisit
Process Analysis Questions                               Performance Application           Response   Y/N       OBM Level I
How are adjustments to closed periods for Employee
Expense handled?                                         Process     Not module specific
How do you open an accounting period for Employee
Expense?                                                 Process     Not module specific
Is the schedule to open an accounting period for
Employee Expense documented?                             Process     Not module specific
How long does it take to open an accounting period for
Employee Expense?                                        Process     Not module specific
Who performs the tasks associated with opening an
accounting period for Employee Expense?                  Process     Not module specific
Who performs the tasks associated with closing an
accounting period for Employee Expense?                  Process     Not module specific

Where in your accounting cycle do you run standard
reports and statements for Employee Expense?        Process          Not module specific
What business performance statistics do you monitor
for Employee Expense?                               Process          Not module specific
What are your Employee Expense reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process   Not module specific
What are your Employee Expense reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process   Not module specific
What reports do you currently generate to meet your
Employee Expense reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process    Not module specific

Is there any Employee Expense reporting requirement
that your current set of reports does not meet?     Setup            Not module specific
Are Employee Expense reports standard across
multiple Sets of Books, for example, subsidiaries?  Setup            Not module specific

Are Employee Expense reports standard across
multiple levels within a Set of Books, i e., divisions? Setup        Not module specific
What account codes and/or descriptions are required on
Employee Expense reports?                               Setup        Not module specific
Do you provide a "key" of content/information
somewhere on the Employee Expense report?               Setup        Not module specific

What Employee Expense reports are grouped together
on a regular basis and printed in one print run?   Setup,Process     Not module specific


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   284 of 1039
            RD.020 Process Questionnaire                                                                                    8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                          Revisit
Process Analysis Questions                                Performance Application               Response   Y/N       OBM Level I
Who receives a copy of the Employee Expense
reports?                                                  Process         Not module specific
What is the criteria for determining who should receive
a copy of any Employee Expense report?                    Process         Not module specific
How do you update a Employee Expense report’s
distribution list?                                        Process         Not module specific
Is the process to update a Employee Expense report’s
distribution list documented?                             Process         Not module specific
How long does it take to update a Employee Expense
report’s distribution list?                               Process         Not module specific
How long should it take to update a Employee Expense
report’s distribution list?                               Process         Not module specific
Who performs the tasks associated with updating a
Employee Expense report’s distribution list?              Process         Not module specific
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Employee
Expense reports?                                          Setup,Process   Not module specific

Do some of these Employee Expense reports belong in
report sets? Always being run together?               Setup           Not module specific
Do the separate business units run their own Employee
Expense reports?                                                      Not
                                                      Process,Performance module specific
What type of printers do you run Employee Expense
reports (including checks, purchase orders and so on)
on? Where are they located?                                           Not
                                                      Setup,Performance module specific
Do you run Employee Expense reports for different
companies or cost centers?                            Process         Not module specific
Do you have security requirements on who can enter
data for Employee Expense? (for example, by
company? by cost center?)                            Process              Not module specific
Do you have security reports on who can run Employee
Expense reports? (by company, by cost center, and so
on)                                                  Setup,Process        Not module specific
Will there need to be terminal security for Employee
Expense?                                             Setup                Not module specific
Do you run security reports on a regular basis for
Employee Expense?                                    Process              Not module specific

Do you have documentation on your current system
security requirements for Employee Expense?      Process                  Not module specific

Map each GL user to a menu structure. Will any new
ones need to be created for Employee Expense?      Setup,Process          Not module specific

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                        285 of 1039
            RD.020 Process Questionnaire                                                                                  8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                                       Revisit
Process Analysis Questions                                 Performance Application            Response   Y/N       OBM Level I
Do you review requirements for validation rules,
allowing certain Employee Expense accounts to be valid
with only certain other values.                        Setup            Not module specific
Is there a requirement to process employee expense
reports?                                               Process          AP
Is there a standard employee expense claim form?       Setup, Process   AP
What is the current process to generate expense
payments to employees?                                 Process          AP
How frequently are employee expense claims
processed?                                             Metric           AP

How many employee expense claims are processed?    Metric               AP
Are these expense claims assigned a special pay
priority - high or low? (Before/after other vendor
payments for example.)                             Process,Setup        AP

What is the current procedure for employee advances? Process            AP
How are these reconciled when the expense claim is
submitted?                                           Process            AP
Do your employees have company credit cards?         Process            AP
How are company credit cards handled?                      Process      AP

How do you maintain your Invoice Generation data?          Process      Not module specific
How do you audit your Invoice Generation data?             Process      Not module specific
Which operations/processes do you want to streamline
for Invoice Generation?                                    Process      Not module specific
Which operations/processes do you want to eliminate
for Invoice Generation?                                    Process      Not module specific
Are there any time-intensive Invoice Generation
operations/processes that need to be addressed?            Process      Not module specific
How do you close an accounting period for Invoice
Generation?                                                Process      Not module specific
Is the schedule to close an accounting period for
Invoice Generation documented?                             Process      Not module specific
How long does it take to close an accounting period for
Invoice Generation?                                        Process      Not module specific
How long should it take to close an accounting period
for Invoice Generation?                                    Process      Not module specific
Is closing an accounting period for Invoice Generation a
hard close or a soft close?                                Process      Not module specific
How are adjustments to closed periods for Invoice
Generation handled?                                        Process      Not module specific

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      286 of 1039
            RD.020 Process Questionnaire                                                                                 8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                                      Revisit
Process Analysis Questions                                 Performance Application           Response   Y/N       OBM Level I
How do you open an accounting period for Invoice
Generation?                                                Process     Not module specific
Is the schedule to open an accounting period for Invoice
Generation documented?                                     Process     Not module specific
How long does it take to open an accounting period for
Invoice Generation?                                        Process     Not module specific
Who performs the tasks associated with opening an
accounting period for Invoice Generation?                  Process     Not module specific
Who performs the tasks associated with closing an
accounting period for Invoice Generation?                  Process     Not module specific

Where in your accounting cycle do you run standard
reports and statements for Invoice Generation?      Process            Not module specific
What business performance statistics do you monitor
for Invoice Generation?                             Process            Not module specific
What are your Invoice Generation reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process     Not module specific
What are your Invoice Generation reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process     Not module specific
What reports do you currently generate to meet your
Invoice Generation reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process      Not module specific

Is there any Invoice Generation reporting requirement
that your current set of reports does not meet?         Setup          Not module specific
Are Invoice Generation reports standard across multiple
Sets of Books, for example, subsidiaries?               Setup          Not module specific

Are Invoice Generation reports standard across multiple
levels within a Set of Books, for example, divisions?   Setup          Not module specific
What account codes and/or descriptions are required on
Invoice Generation reports?                             Setup          Not module specific
Do you provide a "key" of content/information
somewhere on the Invoice Generation report?             Setup          Not module specific

What Invoice Generation reports are grouped together
on a regular basis and printed in one print run?     Setup,Process     Not module specific

Who receives a copy of the Invoice Generation reports? Process         Not module specific


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                     287 of 1039
            RD.020 Process Questionnaire                                                                                   8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                         Revisit
Process Analysis Questions                                Performance Application              Response   Y/N       OBM Level I
What is the criteria for determining who should receive
a copy of any Invoice Generation report?                  Process        Not module specific
How do you update a Invoice Generation report’s
distribution list?                                        Process        Not module specific
Is the process to update a Invoice Generation report’s
distribution list documented?                             Process        Not module specific
How long does it take to update a Invoice Generation
report’s distribution list?                               Process        Not module specific
How long should it take to update a Invoice Generation
report’s distribution list?                               Process        Not module specific
Who performs the tasks associated with updating a
Invoice Generation report’s distribution list?           Process         Not module specific
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Invoice
Generation reports?                                      Setup,Process   Not module specific

Do some of these Invoice Generation reports belong in
report sets? Always being run together?               Setup           Not module specific
Do the separate business units run their own Invoice
Generation reports?                                                   Not
                                                      Process,Performance module specific
What type of printers do you run Invoice Generation
reports (including checks, purchase orders and so on)
on? Where are they located?                                           Not
                                                      Setup,Performance module specific
Do you run Invoice Generation reports for different
companies or cost centers?                            Process         Not module specific
Do you have security requirements on who can enter
data for Invoice Generation? (for example, by
company? by cost center?)                           Process              Not module specific
Do you have security reports on who can run Invoice
Generation reports? (by company, by cost center and
so on)                                              Setup,Process        Not module specific
Will there need to be terminal security for Invoice
Generation?                                         Setup                Not module specific
Do you run security reports on a regular basis for
Invoice Generation?                                 Process              Not module specific

Do you have documentation on your current system
security requirements for Invoice Generation?    Process                 Not module specific

Map each GL user to a menu structure. Will any new
ones need to be created for Invoice Generation?    Setup,Process         Not module specific



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                       288 of 1039
            RD.020 Process Questionnaire                                                                                   8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                                          Revisit
Process Analysis Questions                               Performance Application               Response   Y/N       OBM Level I
Do you review requirements for validation rules,
allowing certain Invoice Generation accounts to be valid
with only certain other values.                          Setup           Not module specific
What types of customers do you have?                     Process         AR
How do you group your customers for credit limits/credit
checks?                                                  Process,Setup   AR

How do you group your customers for statements?      Process,Setup       AR
How do you group your customers for interest charges
for late payments?                                   Process,Setup       AR

How do you group your customers for payment rules?       Process,Setup   AR
How many customers do you have?                          Metric          AR
What type of payment terms do you provide?               Setup           AR
Do you provide split term payment terms?                 Setup           AR
Do you provide discount payment terms?                   Setup           AR
Do you use customer agreements/contracts     to manage
specific price lists?                                    Process         OE, AR
Do you use customer agreements/contracts     to manage
specific discounts?                                      Process         OE, AR
Do you use customer agreements/contracts     to manage
specific payment terms?                                  Process         OE, AR
Do you use customer agreements/contracts     to manage
specific invoicing policies?                            Process          OE, AR
How do you track customer contact people?               Process          OE, AR
Do you automatically number new customers as they
are created?                                            Process          AR
Do you automatically number customer business
purposes as they are created?                           Process          AR
Do you track and record relationships between
customers for example, franchises, subsidiaries, and so
on?                                                     Process          AR
Do you create reciprocal customer relationships
whenever you create a relationship between customers
for tracking purposes?                                  Process          AR
Do you send customers statements?                       Process          AR
Do you have multiple "remit tos"?                Process                 AR
How are multiple "remit tos" determined for each
customer?                                        Process                 AR

What credit information is tracked for each customer?    Process         AR


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                       289 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
Do terms and conditions of customer agreements
and/or payment terms change based upon the status of
their accounts?                                      Process            AR
How do you maintain/audit your customer data?        Process            AR
Do you have a prospect system separate from the
receivables customers?                               Process            AR
How do you receive notice to create/generate a
customer order?                                      Process            OE
Who has access to your customer database?            Process            AR
Do you have the same customers repeated multiple
times in the datafiles or the same customer for different
operating units?                                          Process       AR
How do you track customers with different or multiple
bill-to and ship-to addresses?                            Process       AR
Who maintains your customer information?                  Process       AR
How do you receive notice to create/generate an invoice
to bill a customer?                                       Process       AR

How do you link the specific products/services that you
sell, with general ledger accounts at Invoice Entry?    Setup,Process   AR, GL

Do you regularly invoice customers for the same items? Process          AR
Do you use standard invoice lines with default pricing
and default accounting information?                    Setup,Process    AR

Do you ever use invoice forms and/or the invoice entry
process for transactions other than billing customers? Process          AR
Do you use Debit Memos?                                Process          AR
How are Debit Memos accounted for?                      Process         AR
Why are Debit Memos used?                               Process         AR
What items appear on Debit Memos?                       Process         AR
Do you use Customer Account Credit Memos?               Process         AR
How are Customer Account Credit Memos used?             Process         AR
Why are Customer Account Credit Memos used?  Process                    AR
What items appear on Customer Account Credit
Memos?                                       Process                    AR
Do you enter invoices in batches?            Process                    AR
How are batch invoices defined?               Setup                     AR
Do you use batch controls, such as counts and
amounts?                                      Process                   AR


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          290 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
What are the units of measure you use when you bill
customers for products and/or services?                  Setup,Process   AR
Do you require taxes to be established for use when
preparing invoices?                                      Setup           AR
Do you validate the tax rate against a Customer’s Ship
To address when preparing invoices?                      Setup           AR
Do you have any subsidiaries that bill customers in a
foreign currency?                                        Process         AR, GL
Are there any other foreign currency issues regarding
invoice generation?                                      Process         AR, GL
How many invoice types do you have?                      Setup,Metric    AR
How frequently do you invoice your customers?         Metric             AR
How do you track sales revenue on invoices? How is it
reported?                                             Process            AR
What different shipping methods do you use?           Process            AR
How do you number your invoices?                         Process         AR

Do you have standard default line items that you use? Process            AR
Do you have standard default line items that you use or
are most lines free format?                             Process          AR
What type of units of measure do you use?               Process          AR
Do you have different price schedules dependent on
customer or volumes?                                    Process          AR
Where are your price schedules maintained?              Process          AR
How often are sales orders invoiced?                     Metric          AR
What is the criteria to invoice?                    Process              AR
What items appear on your invoices (inventory? non-
inventory?)                                         Process              AR
Who maintains your valid payment terms? What are
they?                                               Process              AR
What paper stock is used to print the invoices?     Process              AR
Where are the invoices printed? How many printers
and where are they? Pre-printed forms?              Process              AR

What remit to address is assigned for your invoices?     Process         AR

Do you assign shipping charges for your invoices?   Process              AR
How are shipping charges calculated?                Process              AR
How do you calculate your tax charges? What are the
rates?                                              Process              AR



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           291 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                                  Revisit
Process Analysis Questions                              Performance Application       Response   Y/N       OBM Level I

How do you keep your tax rate information up to date?
                                                 Process                 AR
Why are credit memos used?                       Process                 AR
How are the revenue, receivable, freight and tax
accounts configured for each invoice type?       Process                 AR

How are adjustments to closed periods handled?      Process              AR
Do you ever recognize revenue from a single
transaction over multiple periods?                  Process              AR
When do you recognize revenue?                      Process              AR
How many General Ledger accounts do you distribute
to?                                                 Setup, Process       AR
When do you create or recognize outstanding
receivables?                                        Process              AR
Do you distribute earned and unearned revenue? What
are the GL accounts?                                Setup,Process        AR
Do you have unbilled receivables?                   Process              AR
Is revenue assignment associated with sales people
information?                                        Process              AR

Do you assign non-revenue credit to sales people?     Process            AR
Do you have special revenue recognition for long-term
agreements?                                           Process            AR
How do you maintain and assign salespeople to
customers?                                            Process, Setup     AR
Do you track Sales Territory Information?             Process            AR
How is Sales Territory Information for tracking purposes
derived? (for example, customer, salesperson, and so
on)                                                      Process         AR

What are the milestones of your sales order cycle?      Setup            OE

Does your sales order cycle involve product shipment?    Setup,Process   OE, AR
If your sales order cycle involves product shipment, how
do you manage partial shipments and resulting
backorders?                                              Setup,Process   OE, AR
Do you maintain mandatory and/or optional reviews in
your orders cycle for credit risk, legal compliance,
and/or other approvals?                                  Process         AR
Do you use standard item codes with default pricing and
default accounting information?                          Setup,Process   OE, AR
Do you enter orders in batches?                          Process         OE, AR, GL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              292 of 1039
            RD.020 Process Questionnaire                                                                                   8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                            Revisit
Process Analysis Questions                             Performance Application                 Response   Y/N       OBM Level I
How are batch orders defined?                        Setup               OE, AR, GL
Do you use batch controls, such as counts and
amounts?                                             Process             OE, AR, GL
What are the units of measure you use when you order
items?                                               Setup,Process       OE, AR, GL

Do you have customers who order for other customers? Process             OE, AR, GL
How do you handle orders without shipment
information?                                         Process             OE, AR, GL

How do you handle orders from unknown customers?      Process            OE, AR, GL
What are your policies and procedures about adjusting
orders?                                               Process            OE, AR, GL
What are your policies and procedures about canceling
orders?                                               Process            OE, AR, GL
How often do you adjust orders?                       Metric             OE, AR, GL
How often do you cancel orders?                        Metric            OE, AR, GL
How many orders do you receive in a month?             Metric            OE, AR, GL
How many orders are canceled in a period?              Metric, Process   OE, AR, GL
What are the reasons for canceled orders?              Metric,Process    OE, AR, GL
Do you have sales representatives? How many?           Process,Metric    AR
How do you breakup territory for sales?                Process           AR
How do you assign commissions?                         Process           AR
Do you track non-revenue sales credits?                Process           AR

Do you automatically determine the general ledger
accounts for specific transactions (for example,
receivables, freight, tax, unearned revenue, unbilled
receivables, and so on) during Invoice Entry?           Setup            AR
Do you have a central registry of customers which
supports more than one business?                        Process          AR
Will customers of different businesses be supplied with
the same items ?                                        Process          AR

How do you maintain your Customer Payment data?        Process           Not module specific
How do you audit your Customer Payment data?         Process             Not module specific
Which operations/processes do you want to streamline
for Customer Payment ?                               Process             Not module specific
Which operations/processes do you want to eliminate
for Customer Payment ?                               Process             Not module specific



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                       293 of 1039
            RD.020 Process Questionnaire                                                                                 8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                       Revisit
Process Analysis Questions                                Performance Application            Response   Y/N       OBM Level I
Are there any time-intensive Customer Payment
operations/processes that need to be addressed?           Process      Not module specific
How do you close an accounting period for Customer
Payment ?                                                 Process      Not module specific
Is the schedule to close an accounting period for
Customer Payment documented?                              Process      Not module specific
How long does it take to close an accounting period for
Customer Payment ?                                        Process      Not module specific
How long should it take to close an accounting period
for Customer Payment ?                                    Process      Not module specific
Is closing an accounting period for Customer Payment
a hard close or a soft close?                             Process      Not module specific
How are adjustments to closed periods for Customer
Payment handled?                                          Process      Not module specific
How do you open an accounting period for Customer
Payment ?                                                 Process      Not module specific
Is the schedule to open an accounting period for
Customer Payment documented?                              Process      Not module specific
How long does it take to open an accounting period for
Customer Payment ?                                        Process      Not module specific
Who performs the tasks associated with opening an
accounting period for Customer Payment ?                  Process      Not module specific
Who performs the tasks associated with closing an
accounting period for Customer Payment ?                  Process      Not module specific

Where in your accounting cycle do you run standard
reports and statements for Customer Payment ?         Process          Not module specific
What business performance statistics do you monitor
for Customer Payment ?                                Process          Not module specific
What are your Customer Payment              reporting
requirements with respect to functional vs. foreign
currencies?                                           Setup, Process   Not module specific
What are your Customer Payment              reporting
requirements with respect to summary or detail
formats? Obtain report listing.                       Setup, Process   Not module specific
What reports do you currently generate to meet your
Customer Payment reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process      Not module specific

Is there any Customer Payment reporting requirement
that your current set of reports does not meet?     Setup              Not module specific


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                     294 of 1039
            RD.020 Process Questionnaire                                                                                    8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                          Revisit
Process Analysis Questions                                Performance Application               Response   Y/N       OBM Level I
Are Customer Payment reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup              Not module specific
Are Customer Payment reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup              Not module specific
What account codes and/or descriptions are required on
Customer Payment reports?                              Setup              Not module specific
Do you provide a "key" of content/information
somewhere on the Customer Payment report?              Setup              Not module specific

What Customer Payment reports are grouped together
on a regular basis and printed in one print run?          Setup,Process   Not module specific
Who receives a copy of the Customer Payment
reports?                                                  Process         Not module specific
What is the criteria for determining who should receive
a copy of any Customer Payment report?                    Process         Not module specific
How do you update a Customer Payment report’s
distribution list?                                        Process         Not module specific
Is the process to update a Customer Payment report’s
distribution list documented?                             Process         Not module specific
How long does it take to update a Customer Payment
report’s distribution list?                               Process         Not module specific
How long should it take to update a Customer Payment
report’s distribution list?                               Process         Not module specific
Who performs the tasks associated with updating a
Customer Payment report’s distribution list?              Process         Not module specific
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Customer
Payment reports?                                          Setup,Process   Not module specific

Do some of these Customer Payment reports belong in
report sets? Always being run together?                Setup           Not module specific
Do the separate business units run their own Customer
Payment reports?                                                       Not
                                                       Process,Performance module specific
What type of printers do you run Customer Payment
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            Not
                                                       Setup,Performance module specific
Do you run Customer Payment reports for different
companies or cost centers?                             Process         Not module specific
Do you have security requirements on who can enter
data for Customer Payment ? (for example, by
company? by cost center?)                          Process                Not module specific


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                        295 of 1039
            RD.020 Process Questionnaire                                                                               8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                                      Revisit
Process Analysis Questions                               Performance Application           Response   Y/N       OBM Level I
Do you have security reports on who can run Customer
Payment reports? (by company, by cost center, and so
on)                                                  Setup,Process   Not module specific
Will there need to be terminal security for Customer
Payment ?                                            Setup           Not module specific
Do you run security reports on a regular basis for
Customer Payment ?                                   Process         Not module specific

Do you have documentation on your current system
security requirements for Customer Payment ?     Process             Not module specific

Map each GL user to a menu structure. Will any new
ones need to be created for Customer Payment ?       Setup,Process   Not module specific
Do you review requirements for validation rules,
allowing certain Customer Payment accounts to be
valid with only certain other values.                Setup           Not module specific
How do you enter/manage a credit amount owed to the
customer by your company?                            Process         AR
How do you enter/manage a credit amount owed to your
company by the customer                              Process         AR
Do you send customers statements?                    Process         AR
Do you ever adjust receivables?                          Process     AR
How do you adjust receivables?                           Process     AR

Do you limit the amounts when adjusting receivables?     Process     AR
What do your agings look like?                           Process     AR
Do you have multiple "remit tos"?                        Process     AR

How are multiple "remit tos" determined for a customer? Process      AR

What credit information is tracked for each customer?    Process     AR
Do you charge finance charges?                           Process     AR
How do you charge finance charges?                       Process     AR
Do you send dunning letters to customers?                Process     AR
Do collectors actively call customers on delinquent
items?                                                   Process     AR
What is the process for tracking actions to collect on
delinquent accounts?                                     Process     AR
Is the process for tracking actions to collect on
delinquent accounts automated?                           Process     AR



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   296 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
Do terms and conditions of customer agreements
and/or payment terms change based upon the status of
their accounts?                                      Process       AR
Do you monitor your collectors performance?          Process       AR
What metrics are used to monitor collections
performance?                                         Metric        AR

Do you run a detailed expense statement periodically? Process      AR
How often is a detailed expense statement run and to
whom is it distributed?                               Process      AR
Do you do cash requirements forecasting?              Process      AR

What sort of buckets do you use for cash requirements
forecasting? (for example, 30, 60, 90...)             Process      AR
How do you monitor customer account status?           Process      AR
Do you have a separate aging for collectors?           Process     AR
Do you use Debit Memos?                                Process     AR
How are Debit Memos accounted for?                     Process     AR
Why are Debit Memos used?                              Process     AR
What items appear on Debit Memos?                      Process     AR
Do you use Customer Account Credit Memos?       Process            AR
How are Customer Account Credit Memos accounted
for?                                            Process            AR
Why are Customer Account Credit Memos used?     Process            AR
What items appear on Customer Account Credit
Memos?                                          Process            AR
How do you maintain/audit your customer data?   Process            AR, GL

How are adjustments to closed periods handled?         Process     AR
Do you enter your payments in batches?                 Setup       AR
How are batches identified?                            Setup       AR

How do your customers generally pay invoices?single
check -- single invoicesingle check -- multiple
invoicesmultiple checks -- multiple invoices        Process        AR
Do you use batch control counts and amounts?        Setup          AR
Do you use more than one bank account and/or cash
account?                                            Setup          AR
Do you have customers who pay other customers’
invoices?                                           Process        AR
Do you use lockboxes?                               Process        AR
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         297 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
How many lockboxes do you use?                      Metric              AR
What types of payments are received and input? (for
example, check, cash, and so on)                    Setup,Process       AR
How do you receive and input payments?              Setup,Process       AR
Do you receive deposits and/or prepayments?     Process                 AR
Do you receive non-customer related payments?   Process                 AR
How are non-customer related payments accounted
for?                                            Process                 AR
How do you handle payments without remittance
information?                                    Process                 AR

How do you handle payments from unknown sources? Process                AR
What are your policies and procedures about adjusting
payments?                                             Process           AR
What are your policies and procedures about reversing
payments?                                             Process           AR
How often do you adjust payments?                     Metric            AR
How often do you reverse payments?                     Metric           AR
How many payments do you receive in a month?           Metric           AR

How many checks are returned by the bank in a period? Metric, Process   AR
What are the reasons for checks being returned by the
bank?                                                 Process           AR
Who applies cash?                                     Process           AR
How is cash applied?                                 Process            AR
Do you create chargebacks (Debit Items) for customer
deductions?                                          Process            AR
Do you reconcile payments with the bank?             Process            AR
How do you reconcile payments with the bank?           Process          AR

How often do you reconcile payments with the bank?     Process          AR
How are bank reconciliation errors handled?            Process          AR
Do you forecast cash collection for collectors?        Performance      AR
What are your goals for cash collection and DSO?       Performance      AR
How do you enter/manage a credit amount owed to the
customer by your company?                              Process          AR
How do you enter/manage a credit amount owed to your
company by the customer                                Process          AR
Do you have a central registry of customers which
supports more than one business?                       Process          AR
Do you send dunning letters to customers?              Process          AR
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         298 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
Are there businesses in different GL Set of Books
whom you will need to invoice ?                   Process           AR, GL
Will you need to invoice for the same items from
different businesses ?                            Process           AR

Does your company prepare budgets?                      Process     GL
What types of budgets do you prepare? (for example,
revenue & expenses, balance sheets, capital, project,
and so on)                                              Process     GL, PA
Do your company’s key performance indicators drive
the budgets?                                            Process     GL
How many budgets do you prepare for an individual
fiscal year?                                            Metric      GL
Do you prepare more than one budget per Set of
Books?                                                  Process     GL
What is the range of accounting periods for each
budget?                                                 Process     GL
At what organization level (for example, cost center,
division, or region) do you budget?                     Process     GL

Do budgets require approval?                            Process     GL

What levels of approvals are required for budgets?      Process     GL

How many budget "organizations" do you have?            Metric      GL
What are the budget organizations and what is the
convention or rule behind their names?                  Setup       GL
Have you developed security procedures to prohibit
access to certain budget organizations?                 Process     GL
What security procedures have you developed to
prohibit access to certain budget organizations?        Setup       GL
Will budget organization security be required in the
future?                                             Setup           GL
Do you create new budgets based on existing budgets
(for example, new budget = 10% decrease from
previous budget)?                                   Process         GL

At what account level do you currently budget? Is this
the same level of detail that actuals are captured?    Process      GL

Is your budgeting process centralized or decentralized? Setup       GL
Are reorganizations likely that affect how budgets
should be prepared and/or reported?                     Setup       GL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          299 of 1039
             RD.020 Process Questionnaire                                                                        8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I
Do you only budget in dollars, or are statistics budgeted
also (for example, headcount)?                            Process      GL

Do you require consolidated budgets?                       Setup       GL

Are all budgets prepared in the same currency?             Setup       GL
Do you use Lotus, Excel, or another spreadsheet
program to prepare budgets?                                Process     GL
Which spreadsheet products and which version do/will
you use?                                                   Setup       GL
How do you close or "freeze" a budget once it is
approved?                                                  Process     GL
Is the process to close or "freeze" a budget once it is
approved documented?                                       Process     GL

How long does it take to close or "freeze" a budget?       Process     GL

How long should it take to close or "freeze" a budget?     Process     GL
Is closing or "freezing" a budget a hard close or a soft
close?                                                     Process     GL
Who performs the tasks associated with closing or
"freezing" the budget?                                     Process     GL
How are adjustments to closed periods and/or frozen
budgets handled?                                           Process     GL

Are budgets altered frequently during the fiscal year? Process         GL
Do you need to retain original (prerevision) budgets
throughout the year?                                   Setup           GL
Is a budget download required to facilitate budget
creation or maintenance?                               Setup           GL
Do you derive any type of forecast from budgets?       Setup           GL
Does your company prepare financial forecasts?      Process            GL
What types of financial forecasts does your company
prepare?                                            Process            GL
How do you prepare financial forecasts?             Process            GL
Is the financial forecasting process documented?           Process     GL

How long does it take to prepare financial forecasts?      Process     GL

How long should it take to prepare financial forecasts?    Process     GL
Are financial forecasts a hard or soft close?              Process     GL


             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            300 of 1039
            RD.020 Process Questionnaire                                                                         8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I
Who performs the tasks associated with preparing
financial forecasts?                                       Process          GL
How many forecasts do you prepare during an individual
fiscal year?                                               Metric           GL
How far out do you project (range of accounting periods)
for each financial forecast iteration?                     Metric           GL
How do forecasts differ from budgets in the area of
Statistics?                                                Process          GL
How do forecasts differ from budgets in the area of
consolidation?                                             Process          GL
How do forecasts differ from budgets in the area of
currency?                                                  Process          GL
How do forecasts differ from budgets in the area of
number of forecasts per year?                              Process,Metric   GL
How do forecasts differ from budgets in the area of
approvals?                                                 Process          GL
How do forecasts differ from budgets in the area of
security?                                                  Process          GL
How do forecasts differ from budgets in the area of
forecast maintenance?                                      Process          GL
How do forecasts differ from budgets in the area of
reporting requirements?                                    Process          GL
How do forecasts differ from budgets in the area of
preparation tools?                                         Process          GL
How do forecasts differ from budgets in the area of
freezing?                                                  Process          GL
Is an automated interface required from the budget
preparation tool to Oracle?                                Setup            GL
Are all budgets reported from the GL in the same
currency?                                                  Setup            GL

What time periods of budget reporting do you require
(current YTD, PTD, PJTD Prior YTD, PTD, or PJTD)?    Setup                  GL

What are your budget reporting requirements during
preparation and after budget is approved and in use? Process                GL

Is the level of detail the budget is prepared in the same
as the level budgets are reported against actuals?        Performance     GL
Are budget revisions more frequent at certain times of
the year?                                                 Performance     GL
How do forecasts differ from budgets in the area of
retaining historical data?                                                GL
                                                          Process,Performance

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             301 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
How do forecasts differ from budgets in the aa to of
level of information included?                                       GL
                                                     Process,Performance

How do you maintain your Financial Reporting data?          Process     GL
How do you audit your Financial Reporting data?             Process     GL
Which operations/processes do you want to streamline
for Financial Reporting?                                    Process     GL
Which operations/processes do you want to eliminate
for Financial Reporting?                                    Process     GL
Are there any time-intensive Financial Reporting
operations/processes that need to be addressed?             Process     GL
How do you close an accounting period for Financial
Reporting?                                                  Process     GL
Is the schedule to close an accounting period for
Financial Reporting documented?                             Process     GL
How long does it take to close an accounting period for
Financial Reporting?                                        Process     GL
How long should it take to close an accounting period
for Financial Reporting?                                    Process     GL
Is closing an accounting period for Financial Reporting a
hard close or a soft close?                                 Process     GL
How are adjustments to closed periods for Financial
Reporting handled?                                          Process     GL
How do you open an accounting period for Financial
Reporting?                                                  Process     GL
Is the schedule to open an accounting period for
Financial Reporting documented?                             Process     GL
How long does it take to open an accounting period for
Financial Reporting?                                        Process     GL
Who performs the tasks associated with opening an
accounting period for Financial Reporting?                  Process     GL
Who performs the tasks associated with closing an
accounting period for Financial Reporting?                  Process     GL

Where in your accounting cycle do you run standard
reports and statements for Financial Reporting?     Process             GL
What business performance statistics do you monitor
for Financial Reporting?                            Process             GL
What are your Financial Reporting requirements with
respect to functional vs. foreign currencies?       Setup, Process      GL
What are your Financial Reporting requirements with
respect to summary or detail formats? Obtain report
listing.                                            Setup, Process      GL
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              302 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
What reports do you currently generate to meet your
Financial Reporting requirements? Provide examples of
each. Include source (could be manual), user,
frequency, or number of copies.                        Setup,Process       GL
Is there any Financial Reporting requirement that your
current set of reports does not meet?                  Setup               GL
Are Financial Reporting reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup               GL
Are Financial Reporting reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup               GL
What account codes and/or descriptions are required on
Financial Reporting reports?                           Setup               GL
Do you provide a "key" of content/information
somewhere on the Financial Reporting report?           Setup               GL

What Financial Reporting reports are grouped together
on a regular basis and printed in one print run?          Setup,Process    GL
Who receives a copy of the Financial Reporting
reports?                                                  Process          GL
What is the criteria for determining who should receive
a copy of any Financial Reporting report?                 Process          GL
How do you update a Financial Reporting report’s
distribution list?                                        Process          GL
Is the process to update a Financial Reporting report’s
distribution list documented?                             Process          GL
How long does it take to update a Financial Reporting
report’s distribution list?                               Process          GL
How long should it take to update a Financial Reporting
report’s distribution list?                               Process          GL
Who performs the tasks associated with updating a
Financial Reporting report’s distribution list?            Process         GL
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Financial
Reporting reports?                                         Setup,Process   GL

Do some of these Financial Reporting reports belong in
report sets? Always being run together?                Setup           GL
Do the separate business units run their own Financial
Reporting reports?                                                     GL
                                                       Process,Performance
What type of printers do you run Financial Reporting
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            GL
                                                       Setup,Performance

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            303 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
Do you run Financial Reporting reports for different
companies or cost centers?                             Process            GL
Do you have security requirements on who can enter
data for Financial Reporting? (for example, by
company? by cost center?)                              Process            GL
Do you have security reports on who can run Financial
Reporting reports? (by company, by cost center, and so
on)                                                    Setup,Process      GL
Will there need to be terminal security for Financial
Reporting?                                             Setup              GL
Do you run security reports on a regular basis for
Financial Reporting?                                   Process            GL

Do you have documentation on your current system
security requirements for Financial Reporting?   Process                  GL

Map each GL user to a menu structure. Will any new
ones need to be created for Financial Reporting?          Setup,Process   GL
Do you review requirements for validation rules,
allowing certain Financial Reporting accounts to be valid
with only certain other values.                           Setup           GL
Do you perform allocations? What types? When?             Setup,Process   GL
What types of formulas do you use in your allocations?
Provide examples.                                         Setup           GL
Do you use step down allocations?                         Setup           GL
What are your allocations based on?                     Setup             GL
Do you always allocate 100% of the account your
allocating?                                             Setup,Process     GL
Do you create offset accounts or remove monies from
the allocation accounts.                                Setup             GL
Do you currently have automated step down allocation
functionality? Will you require this?                   Setup             GL
Do you require financial consolidations?                Process           GL

How often do you perform financial consolidations?      Metric            GL

What is the COA mapping during the consolidation? Setup                   GL
Do you perform consolidation between various
businesses that use different currencies?         Setup,Process           GL

Do you do translations monthly into foreign currencies? Process           GL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          304 of 1039
            RD.020 Process Questionnaire                                                                           8/31/2012



                                                             Type       =
                                                             Setup
                                                             Metric
                                                             Process                              Revisit
Process Analysis Questions                                   Performance Application   Response   Y/N       OBM Level I
What account values do you use for cumulative gain or
loss?                                                        Setup            GL
Do you perform re-valuation of assets and liabilities on a
regular basis? When?                                         Process          GL
Do you perform special audits for foreign currency
accounts?                                                    Process          GL
Do you require inquiry into original entered currency
balances?                                                    Metric,Process   GL

When closing at year end do you use a 13th period?           Setup,Process    GL
What are your reporting requirements with respect to
Trial Balances?                                              Setup, Process   GL
What are your reporting requirements with respect to
sub-ledgers/feeder systems?                                  Setup, Process   GL
What are your reporting requirements with respect to
account analyses?                                            Setup, Process   GL
Does each business/cost center perform financial
reporting?                                                   Process          GL
Do your financial statements require special printing
features (bold, italics,...)?                                Setup            GL
Do you track journal sources? What types?                    Setup            GL
Do you track journal categories? What ones?                  Setup            GL

Do you enter statistical accounts regularly? How often? Process               GL
Do you use batches to enter journals?                   Setup,Process         GL

Do you reverse journals on a regular basis? Explain.     Process              GL
Do you have standard journals that recur with the same
accounting information (but changing amounts)?
Provide examples.                                        Setup,Process        GL
Do you have standard journals that recur with the same
accounting information (but the same amounts)?
Provide examples.                                        Setup,Process        GL
Do you use control totals when entering journals?        Setup,Process        GL
How often do you post journals to your General Ledger
balances?                                                Process              GL
What are the procedures you use to post these
journals?                                                Process              GL
Who posts the journal batches? Who approves the
posting?                                                 Process              GL
Do you allow for posting out of balances journals into a
suspense account?                                        Setup,Process        GL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                               305 of 1039
            RD.020 Process Questionnaire                                                                                  8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                           Revisit
Process Analysis Questions                             Performance Application                Response   Y/N       OBM Level I
Do you have multiple suspense accounts?            Setup                GL
Do you have any input documents that you currently
use?                                               Process              GL

Do you need to categorize your journals in any way (for
example, by source, accounts payable, by type, or
accrual)? How are these categories useful?              Setup           GL
Do you need to associate special statistical figures to
certain journal entries?                                Setup,Process   GL
Do you have any audit requirements that might be
unique?                                                 Process         GL
Do you currently use encumbrance accounting?            Setup           GL
What type of authorization does it take to make
adjusting entries in prior periods?                     Process         GL
Do these reports have different rounding in $? (for
example, the preliminary report is in pennies and the
final in whole dollars)                                 Setup           GL
What are your intercompany processing requirements
(for example, eliminations, internal invoices, or
reporting)                                              Setup,Process   GL
Do you ever run financial reports mid-period?                           GL
                                                        Process,Performance
How long are reports kept on-line or are they re-run if
needed again?                                           Performance     GL
Do you have online account balance lookup? If needed,
which accounts and how often?                                           GL
                                                        Process,Performance
Do you currently do periodic consolidation of these
locations in reporting?                                                 GL
                                                        Process,Performance
Do you run preliminary financial reports and final
financial reports?                                                      GL
                                                        Process,Performance

Do you require online inquiry for journal entry detail?
Who should have authority to view this information?                     GL
                                                        Process,Performance

Do you require online inquiry for funds available? Who
should have authority to view this information?                         GL
                                                       Process, Performance
How do you maintain your Forecasting data?             Process          Not module specific
How do you audit your Forecasting data?              Process            Not module specific
Which operations/processes do you want to streamline
for Forecasting?                                     Process            Not module specific
Which operations/processes do you want to eliminate
for Forecasting?                                     Process            Not module specific


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      306 of 1039
            RD.020 Process Questionnaire                                                                                     8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                                          Revisit
Process Analysis Questions                                 Performance Application               Response   Y/N       OBM Level I
Are      there    any       time-intensive    Forecasting
operations/processes that need to be addressed?           Process          Not module specific
What business performance statistics do you monitor
for Forecasting?                                          Process          Not module specific
What are your Forecasting reporting requirements with
respect to functional vs. foreign currencies?             Setup, Process   Not module specific
What are your Forecasting reporting requirements with
respect to summary or detail formats? Obtain report
listing.                                                  Setup, Process   Not module specific
What reports do you currently generate to meet your
Forecasting reporting requirements? Provide examples
of each. Include source (could be manual), user,
frequency, or number of copies.                          Setup,Process     Not module specific
Is there any Forecasting reporting requirement that your
current set of reports does not meet?                    Setup             Not module specific
Are Forecasting reports standard across multiple Sets
of Books, for example, subsidiaries?                     Setup             Not module specific

Are Forecasting reports standard across multiple levels
within a Set of Books, for example, divisions?             Setup           Not module specific
What account codes and/or descriptions are required on
Forecasting reports?                                       Setup           Not module specific
Do you provide a "key" of content/information
somewhere on the Forecasting report?                       Setup           Not module specific
What Forecasting reports are grouped together on a
regular basis and printed in one print run?                Setup,Process   Not module specific
Who receives a copy of the Forecasting reports?            Process         Not module specific
What is the criteria for determining who should receive
a copy of any Forecasting report?                          Process         Not module specific
How do you update a Forecasting report’s distribution
list?                                                      Process         Not module specific
Is the process to update a Forecasting report’s
distribution list documented?                              Process         Not module specific
How long does it take to update a Forecasting report’s
distribution list?                                         Process         Not module specific
How long should it take to update a Forecasting report’s
distribution list?                                         Process         Not module specific
Who performs the tasks associated with updating a
Forecasting report’s distribution list?                    Process         Not module specific
Is there any requirement        for online (softcopy)
distribution and/or remote      location printing for
Forecasting reports?                                       Setup,Process   Not module specific


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                         307 of 1039
            RD.020 Process Questionnaire                                                                                 8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                                      Revisit
Process Analysis Questions                                 Performance Application           Response   Y/N       OBM Level I
Do some of these Forecasting reports belong in report
sets? Always being run together?                       Setup           Not module specific
Do the separate business units run their own
Forecasting reports?                                                   Not
                                                       Process,Performance module specific
What type of printers do you run Forecasting reports
(including checks, purchase orders, and so on) on?
Where are they located?                                                Not
                                                       Setup,Performance module specific
Do you run Forecasting reports for different companies
or cost centers?                                       Process         Not module specific
Do you have security requirements on who can enter
data for Forecasting? (for example, by company? by
cost center?)                                         Process          Not module specific
Do you have security reports on who can run
Forecasting reports? (by company, by cost center, and
so on)                                                Setup,Process    Not module specific

Will there need to be terminal security for Forecasting?   Setup       Not module specific
Do you run security reports on a regular basis for
Forecasting?                                               Process     Not module specific
Do you have documentation on your current system
security requirements for Forecasting?                     Process     Not module specific
Map each GL user to a menu structure. Will any new
ones need to be created for Forecasting?               Setup,Process   Not module specific
Do you review requirements for validation rules,
allowing certain Forecasting accounts to be valid with
only certain other values.                             Setup           Not module specific
Do you group demand forecasts for planning or
consumption or order promising purposes?               Setup           MPS

What demands do you satisfy by using forecast?             Process     MPS

How do you track market demand for your products?          Process     MPS,OE
Do you use historical demand to assist the forecasting
process?                                                   Process     MPS, OE,INV
Do you use formal methods and/or PC based tools to
assist the forecasting process?                            Setup       MPS
Do you track forecast accuracy, and change your plans
accordingly?                                               Metric      INV,MPS
What types of drivers would cause forecast changes
and adjustments?                                           Process     MPS

What are your forecast demand sources?                     Setup       MPS


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                     308 of 1039
            RD.020 Process Questionnaire                                                                               8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                                      Revisit
Process Analysis Questions                               Performance Application           Response   Y/N       OBM Level I
Do you separate your demand forecast from the
forecast used to drive production?            Process                MPS

Do you drive near term production from sales orders?     Process     MRP,OE
Do you have seasonal or highly variable demand?          Process     INV,MPS
Do you stock material to respond to seasonal or highly
variable demand?                                         Setup       INV,MPS
How quickly can you respond to rapid demand
changes?                                                 Metric      MPS
Do you keep extra capacity available because of
demand fluctuations?                                     Setup       INV,MPS

How often do you have to change materials to respond
to changes on demand? (For example, if you are in the
clothing business, change from wool to cotton).           Metric     MPS,MRP
How long does the typical forecast cycle take (from
source to consolidation of forecast)?                     Metric     MPS
Where is the last point in the current system that allows
you to change forecasts?                                  Process    MPS,MRP
Do you forecast configured products?                      Process    MPS

Do you forecast by product family or by configuration
model or by item or in some combination?              Process        MPS
Do you satisfy end item and spares demand?            Process        MPS,INV
Do you use a two-level master schedule for configured
products?                                             Process        MPS

Do you have regional market demand?                    Performance   MPS,OE
How many and on what level for an item do you forecast
on a weekly basis?                                     Performance   MPS
What is the forecast system processing time during the
peak forecast period?                                  Performance   MPS

How do you maintain your Master Scheduling data?         Process     Not module specific
How do you audit your Master Scheduling data?            Process     Not module specific
Which operations/processes do you want to streamline
for Master Scheduling?                                   Process     Not module specific
Which operations/processes do you want to eliminate
for Master Scheduling?                                   Process     Not module specific
Are there any time-intensive Master Scheduling
operations/processes that need to be addressed?          Process     Not module specific



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   309 of 1039
            RD.020 Process Questionnaire                                                                                8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                      Revisit
Process Analysis Questions                                Performance Application           Response   Y/N       OBM Level I
How do you close an accounting period for Master
Scheduling?                                         Process           Not module specific
What are your Master Scheduling reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process    Not module specific
What are your Master Scheduling reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process    Not module specific
What reports do you currently generate to meet your
Master Scheduling reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process     Not module specific

Is there any Master Scheduling reporting requirement
that your current set of reports does not meet?        Setup          Not module specific
Are Master Scheduling reports standard across multiple
Sets of Books, for example, subsidiaries?              Setup          Not module specific

Are Master Scheduling reports standard across multiple
levels within a Set of Books, for example, divisions?  Setup          Not module specific
What account codes and/or descriptions are required on
Master Scheduling reports?                             Setup          Not module specific
Do you provide a "key" of content/information
somewhere on the Master Scheduling report?             Setup          Not module specific

What Master Scheduling reports are grouped together
on a regular basis and printed in one print run?    Setup,Process     Not module specific

Who receives a copy of the Master Scheduling reports?     Process     Not module specific
What is the criteria for determining who should receive
a copy of any Master Scheduling report?                   Process     Not module specific
How do you update a Master Scheduling report’s
distribution list?                                        Process     Not module specific
Is the process to update a Master Scheduling report’s
distribution list documented?                             Process     Not module specific
How long does it take to update a Master Scheduling
report’s distribution list?                               Process     Not module specific
How long should it take to update a Master Scheduling
report’s distribution list?                               Process     Not module specific
Who performs the tasks associated with updating a
Master Scheduling report’s distribution list?             Process     Not module specific



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                    310 of 1039
            RD.020 Process Questionnaire                                                                                  8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                           Revisit
Process Analysis Questions                             Performance Application                Response   Y/N       OBM Level I
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Master
Scheduling reports?                                     Setup,Process   Not module specific

Do some of these Master Scheduling reports belong in
report sets? Always being run together?                Setup           Not module specific
Do the separate business units run their own Master
Scheduling reports?                                                    Not
                                                       Process,Performance module specific
What type of printers do you run Master Scheduling
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            Not
                                                       Setup,Performance module specific
Do you run Master Scheduling reports for different
companies or cost centers?                             Process         Not module specific
Do you have security requirements on who can enter
data for Master Scheduling? (for example, by company?
by cost center?)                                      Process           Not module specific
Do you have security reports on who can run Master
Scheduling reports? (by company, by cost center, and
so on)                                                Setup,Process     Not module specific
Will there need to be terminal security for Master
Scheduling?                                           Setup             Not module specific
Do you run security reports on a regular basis for
Master Scheduling?                                    Process           Not module specific

Do you have documentation on your current system
security requirements for Master Scheduling?     Process                Not module specific

Map each GL user to a menu structure. Will any new
ones need to be created for Master Scheduling?          Setup,Process   Not module specific
Do you review requirements for validation rules,
allowing certain Master Scheduling accounts to be valid
with only certain other values.                         Setup           Not module specific
Do you basically assume infinite capacity?              Setup           MRP
Do you have a finite capacity planning tool?           Setup            NS
Do you level load your production lines?               Setup            MRP
Are make/buy decisions impacted by capacity?           Process          MRP
Do you run capacity simulations?                       Process          MRP

How do demand forecasts feed master scheduling?    Process              MPS
Do you manipulate forecasts and automatically turn
them into the MPS? Describe your techniques.       Process              MRP
How long does the MPS take to finalize?            Metric               MRP

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      311 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
Do you plan any repetitive production?                 Process     MRP
Do you plan only discrete production?          Process             MRP
How often do you generate a master schedule or
material plan?                                 Process             MPS
What is your typical planning horizon?         Setup               MRP
Do you run material plan simulations?                  Process     MRP
Do you have to schedule tooling requirements?          Process     WIP,MRP
Do you plan for preventive maintenance?                Process     MRP

How do you schedule production?                    Setup           MRP,WIP
How often do you launch work orders or purchase
orders?                                            Setup           MRP
Do you automatically generate and confirm released
workorders and purchase orders?                    Process         MRP, PO,WIP

Do you autorelease to suppliers based on MPS?          Process     MRP,PO

Do shortages play a major role in scheduling and
launching work orders? Do you 'kit short' shop orders? Process     MRP,WIP
Do you hit your production schedules within your
tolerance?                                             Metric      WIP
Do you have separate planning/scheduling groups? Do
you have planner/ buyers?                              Setup       MRP

What kind of on-line planning tool do you use?   Process           MRP,WIP
Do you have just-in-time needs for purchasing or
production?                                      Setup             MRP,WIP

What do your planning reports look like?          Setup            MRP
How long does the system take to create an MPS at
peak periods?                                     Performance      MRP
How do you maintain your Work In Process data?    Process          WIP
How do you audit your Work In Process data?            Process     WIP
Which operations/processes do you want to streamline
for Work In Process?                                   Process     WIP
Which operations/processes do you want to eliminate
for Work In Process?                                   Process     WIP
Are there any time-intensive Work In Process
operations/processes that need to be addressed?        Process     WIP
How do you close an accounting period for Work In
Process?                                               Process     WIP


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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Is the schedule to close an accounting period for Work
In Process documented?                                    Process       WIP
How long does it take to close an accounting period for
Work In Process?                                          Process       WIP
How long should it take to close an accounting period
for Work In Process?                                      Process       WIP
Is closing an accounting period for Work In Process a
hard close or a soft close?                               Process       WIP
How are adjustments to closed periods for Work In
Process handled?                                          Process       WIP
How do you open an accounting period for Work In
Process?                                                  Process       WIP
Is the schedule to open an accounting period for Work
In Process documented?                                    Process       WIP
How long does it take to open an accounting period for
Work In Process?                                          Process       WIP
Who performs the tasks associated with opening an
accounting period for Work In Process?                    Process       WIP
Who performs the tasks associated with closing an
accounting period for Work In Process?                    Process       WIP

Where in your accounting cycle do you run standard
reports and statements for Work In Process?         Process             WIP
What business performance statistics do you monitor
for Work In Process?                                Process             WIP

What are your Work In Process reporting requirements
with respect to functional vs. foreign currencies?   Setup, Process     WIP
What are your Work In Process reporting requirements
with respect to summary or detail formats? Obtain
report listing.                                      Setup, Process     WIP
What reports do you currently generate to meet your
Work In Process reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.                   Setup,Process   WIP
Is there any Work In Process reporting requirement that
your current set of reports does not meet?              Setup           WIP
Are Work In Process reports standard across multiple
Sets of Books, for example, subsidiaries?               Setup           WIP

Are Work In Process reports standard across multiple
levels within a Set of Books, i e., divisions?       Setup              WIP


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            313 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
What account codes and/or descriptions are required on
Work In Process reports?                               Setup           WIP
Do you provide a "key" of content/information
somewhere on the Work In Process report?               Setup           WIP

What Work In Process reports are grouped together on
a regular basis and printed in one print run?        Setup,Process     WIP

Who receives a copy of the Work In Process reports?       Process      WIP
What is the criteria for determining who should receive
a copy of any Work In Process report?                     Process      WIP
How do you update a Work In Process report’s
distribution list?                                        Process      WIP
Is the process to update a Work In Process report’s
distribution list documented?                             Process      WIP
How long does it take to update a Work In Process
report’s distribution list?                               Process      WIP
How long should it take to update a Work In Process
report’s distribution list?                               Process      WIP
Who performs the tasks associated with updating a
Work In Process report’s distribution list?              Process         WIP
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Work In
Process reports?                                         Setup,Process   WIP
Do some of these Work In Process reports belong in
report sets? Always being run together?                  Setup           WIP
Do the separate business units run their own Work In
Process reports?                                                         WIP
                                                         Process,Performance
What type of printers do you run Work In Process
reports (including checks, purchase orders, and so on)
on? Where are they located?                                              WIP
                                                         Setup,Performance
Do you run Work In Process reports for different
companies or cost centers?                               Process         WIP
Do you have security requirements on who can enter
data for Work In Process? (for example, by company?
by cost center?)                                         Process         WIP
Do you have security reports on who can run Work In
Process reports? (by company, by cost center, and so
on)                                                      Setup,Process   WIP
Will there need to be terminal security for Work In
Process?                                                 Setup           WIP
Do you run security reports on a regular basis for Work
In Process?                                              Process         WIP

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            314 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                                Revisit
Process Analysis Questions                              Performance Application     Response   Y/N       OBM Level I

Do you have documentation on your current system
security requirements for Work In Process?       Process              WIP

Map each GL user to a menu structure. Will any new
ones need to be created for Work In Process?          Setup,Process   WIP
Do you review requirements for validation rules,
allowing certain Work In Process accounts to be valid
with only certain other values.                       Setup           WIP

Describe the process for manufacturing rework?          Process       WIP

Describe the process for storing distribution rework?   Process       WIP, INV

Do you repair customer products?                        Process       OE, INV,WIP

Do you perform product upgrades?                        Process       OE, INV,WIP

How do you schedule these types of non-standard jobs? Process         WIP
Do you tie non-standard jobs to specific expense
accounts?                                                Setup        WIP, COST
Do you tie non-standard to internal or external accounts
for processing?                                          Setup        WIP

Do you perform tear-down operations?             Process              WIP, INV
Where do you source spare parts for non-standard
jobs?                                            Setup                WIP, INV
Do you manufacture on a repetitive basis?        Setup                WIP
Do you manufacture discrete work orders?               Setup          WIP
Do you manufacture both discrete and repetitive on the
same line?                                             Setup          NS
Do you build lot size, piece size or both?             Process        WIP
Do you do any outside processing?                       Process       WIP, PO,INV

Do you use lead time offsets for the components and
issue to the floor based on operations scheduling?      Process       WIP,MRP
Do you use work orders or schedules to control material
movement?                                               Setup         WIP
Do you use routings and alternate routings?             Setup         BOM
What are the average number of operations for each
routing?                                                Metric        WIP,BOM


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            315 of 1039
            RD.020 Process Questionnaire                                                                             8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                      Revisit
Process Analysis Questions                             Performance Application           Response   Y/N       OBM Level I
Do you use work orders or schedules to collect actual
costs?                                                  Setup      COST,WIP
Do you use work orders or schedules to record material
transactions only?                                      Setup      WIP,INV
Is there a work order - part number - customer
relationship?                                           Process    INV,WIP
Do you backflush component material?                    Process    WIP
Do you use pull tickets for repetitive schedule
replenishment?                                          Process    WIP
Do you keep any components for repetitive on the
production floor?                                       Setup      WIP,INV
Do you use repetitive count points to collect labor and
material through a repetitive process?                  Metric     WIP
Do you have any "mixed-mode" manufacturing on your
production line?                                        Process    WIP

What are the types of documents that you generate?     Process     WIP

Do you use custom WIP instructions?             Setup              WIP
Who records transactions in your system?        Process            WIP
Do you process move transactions real-time or
periodically?                                   Process            WIP
Do you use a bar-code interface to process move
transactions real-time?                         Process            NS

What is the average number of component
requirements on a work order or repetitive schedule? Metric        WIP,BOM
How many work orders do you release each day?        Metric        WIP
Do you "kit complete" into a finished goods staging
area?                                                Process       WIP
Do you allow partial completions of work orders?     Process       WIP
How do you maintain your Material Handling data?       Process     Not module specific
How do you audit your Material Handling data?          Process     Not module specific
Which operations/processes do you want to streamline
for Material Handling?                                 Process     Not module specific
Which operations/processes do you want to eliminate
for Material Handling?                                 Process     Not module specific
Are there any time-intensive Material Handling
operations/processes that need to be addressed?        Process     Not module specific
How do you close an accounting period for Material
Handling?                                              Process     Not module specific


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                 316 of 1039
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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                        Revisit
Process Analysis Questions                                Performance Application             Response   Y/N       OBM Level I
Is the schedule to close an accounting period for
Material Handling documented?                             Process       Not module specific
How long does it take to close an accounting period for
Material Handling?                                        Process       Not module specific
How long should it take to close an accounting period
for Material Handling?                                    Process       Not module specific
Is closing an accounting period for Material Handling a
hard close or a soft close?                               Process       Not module specific
How are adjustments to closed periods for Material
Handling handled?                                         Process       Not module specific
How do you open an accounting period for Material
Handling?                                                 Process       Not module specific
Is the schedule to open an accounting period for
Material Handling documented?                             Process       Not module specific
How long does it take to open an accounting period for
Material Handling?                                        Process       Not module specific
Who performs the tasks associated with opening an
accounting period for Material Handling?                  Process       Not module specific
Who performs the tasks associated with closing an
accounting period for Material Handling?                  Process       Not module specific

Where in your accounting cycle do you run standard
reports and statements for Material Handling?       Process             Not module specific
What business performance statistics do you monitor
for Material Handling?                              Process             Not module specific

What are your Material Handling reporting requirements
with respect to functional vs. foreign currencies?     Setup, Process   Not module specific
What are your Material Handling reporting requirements
with respect to summary or detail formats? Obtain
report listing.                                        Setup, Process   Not module specific
What reports do you currently generate to meet your
Material Handling reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process       Not module specific

Is there any Material Handling reporting requirement
that your current set of reports does not meet?        Setup            Not module specific
Are Material Handling reports standard across multiple
Sets of Books, for example, subsidiaries?              Setup            Not module specific

Are Material Handling reports standard across multiple
levels within a Set of Books, for example, divisions?  Setup            Not module specific

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      317 of 1039
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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                                          Revisit
Process Analysis Questions                                Performance Application               Response   Y/N       OBM Level I
What account codes and/or descriptions are required on
Material Handling reports?                             Setup             Not module specific
Do you provide a "key" of content/information
somewhere on the Material Handling report?             Setup             Not module specific

What Material Handling reports are grouped together on
a regular basis and printed in one print run?          Setup,Process     Not module specific

Who receives a copy of the Material Handling reports?     Process        Not module specific
What is the criteria for determining who should receive
a copy of any Material Handling report?                   Process        Not module specific
How do you update a Material Handling report’s
distribution list?                                        Process        Not module specific
Is the process to update a Material Handling report’s
distribution list documented?                             Process        Not module specific
How long does it take to update a Material Handling
report’s distribution list?                               Process        Not module specific
How long should it take to update a Material Handling
report’s distribution list?                               Process        Not module specific
Who performs the tasks associated with updating a
Material Handling report’s distribution list?             Process         Not module specific
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Material
Handling reports?                                         Setup,Process   Not module specific
Do some of these Material Handling reports belong in
report sets? Always being run together?                   Setup           Not module specific
Do the separate business units run their own Material
Handling reports?                                                         Not
                                                          Process,Performance module specific
What type of printers do you run Material Handling
reports (including checks, purchase orders, and so on)
on? Where are they located?                                               Not
                                                          Setup,Performance module specific
Do you run Material Handling reports for different
companies or cost centers?                                Process         Not module specific
Do you have security requirements on who can enter
data for Material Handling? (for example, by company?
by cost center?)                                      Process            Not module specific
Do you have security reports on who can run Material
Handling reports? (by company, by cost center, and so
on)                                                   Setup,Process      Not module specific
Will there need to be terminal security for Material
Handling?                                             Setup              Not module specific
Do you run security reports on a regular basis for
Material Handling?                                    Process            Not module specific

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                        318 of 1039
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                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                           Revisit
Process Analysis Questions                             Performance Application                Response   Y/N       OBM Level I

Do you have documentation on your current system
security requirements for Material Handling?     Process                Not module specific

Map each GL user to a menu structure. Will any new
ones need to be created for Material Handling?          Setup,Process   Not module specific
Do you review requirements for validation rules,
allowing certain Material Handling accounts to be valid
with only certain other values.                         Setup           Not module specific

How do you track cost on miscellaneous transactions?   Metric           INV, COST

Can you break out your miscellaneous transactions
from more standard transaction processing?        Metric                INV
Are miscellaneous transactions costing more than
standard material transactions?                   Metric                INV, COST
Are you running your business with reliance on
miscellaneous transactions?                       Process               INV
Do you use miscellaneous issue transactions?      Process               INV

Where do you send parts that you issue in this fashion? Process         INV
Do you use miscellaneous issues to production?          Process         INV, WIP
Do you issue standard production to the floor using
miscellaneous issue transactions?                       Process         INV, WIP
Do you ship any product to customers using a
miscellaneous issue transaction?                        Process         INV
Do you adjust inventory using miscellaneous
transactions?                                           Process         INV, COST
Do you have any authorizations as to who can use a
miscellaneous material issue transaction?               Setup           NS
How many miscellaneous transactions do you perform
in a week?                                              Metric          INV

How do you maintain your Quality Management data?      Process          ALL
How do you audit your Quality Management data?         Process          ALL
Which operations/processes do you want to streamline
for Quality Management?                                Process          ALL
Which operations/processes do you want to eliminate
for Quality Management?                                Process          ALL
Are there any time-intensive Quality Management
operations/processes that need to be addressed?        Process          ALL



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      319 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
How do you close an accounting period for Quality
Management?                                                 Process     ALL
Is the schedule to close an accounting period for Quality
Management documented?                                      Process     ALL
How long does it take to close an accounting period for
Quality Management?                                         Process     ALL
How long should it take to close an accounting period
for Quality Management?                                     Process     ALL
Is closing an accounting period for Quality Management
a hard close or a soft close?                               Process     ALL
How are adjustments to closed periods for Quality
Management handled?                                         Process     ALL
How do you open an accounting period for Quality
Management?                                                 Process     ALL
Is the schedule to open an accounting period for Quality
Management documented?                                      Process     ALL
How long does it take to open an accounting period for
Quality Management?                                         Process     ALL
Who performs the tasks associated with opening an
accounting period for Quality Management?                   Process     ALL
Who performs the tasks associated with closing an
accounting period for Quality Management?                   Process     ALL

Where in your accounting cycle do you run standard
reports and statements for Quality Management?      Process             ALL
What business performance statistics do you monitor
for Quality Management?                             Process             ALL
What are your Quality Management reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process      ALL
What are your Quality Management reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process      ALL
What reports do you currently generate to meet your
Quality Management reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process       ALL

Is there any Quality Management reporting requirement
that your current set of reports does not meet?       Setup             ALL
Are Quality Management reports standard across
multiple Sets of Books, for example, subsidiaries?    Setup             ALL


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            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Are Quality Management reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup              ALL
What account codes and/or descriptions are required on
Quality Management reports?                            Setup              ALL
Do you provide a "key" of content/information
somewhere on the Quality Management report?            Setup              ALL

What Quality Management reports are grouped together
on a regular basis and printed in one print run?          Setup,Process   ALL
Who receives a copy of the Quality Management
reports?                                                  Process         ALL
What is the criteria for determining who should receive
a copy of any Quality Management report?                  Process         ALL
How do you update a Quality Management report’s
distribution list?                                        Process         ALL
Is the process to update a Quality Management report’s
distribution list documented?                             Process         ALL
How long does it take to update a Quality Management
report’s distribution list?                               Process         ALL
How long should it take to update a Quality
Management report’s distribution list?                    Process         ALL
Who performs the tasks associated with updating a
Quality Management report’s distribution list?           Process          ALL
Is there any requirement for on-line (softcopy)
distribution and/or remote location printing for Quality
Management reports?                                      Setup,Process    ALL

Do some of these Quality Management reports belong
in report sets? Always being run together?             Setup           ALL
Do the separate business units run their own Quality
Management reports?                                                    ALL
                                                       Process,Performance
What type of printers do you run Quality Management
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            ALL
                                                       Setup,Performance
Do you run Quality Management reports for different
companies or cost centers?                             Process         ALL
Do you have security requirements on who can enter
data for Quality Management? (for example, by
company? by cost center?)                              Process         ALL
Do you have security reports on who can run Quality
Management reports? (by company, by cost center, and
so on)                                                 Setup,Process   ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            321 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
Will there need to be terminal security for Quality
Management?                                         Setup              ALL
Do you run security reports on a regular basis for
Quality Management?                                 Process            ALL

Do you have documentation on your current system
security requirements for Quality Management?    Process               ALL

Map each GL user to a menu structure. Will any new
ones need to be created for Quality Management?        Setup,Process   ALL
Do you review requirements for validation rules,
allowing certain Quality Management accounts to be
valid with only certain other values.                  Setup           ALL
Does a current process baseline already exist for this
process, and is it available for review?               Process         ALL
Do policies and procedures exist?                      Process         ALL
Who or what group/organization is the primary
Customer for this process?                             Process         ALL
What is the key output of the process?                 Process         ALL
What is the Customer’s request or event that launches
the process?                                           Process         ALL
What are the event mechanisms, or allowable ways in
which the event may be recognized (causing the
process to begin)?                                     Process         ALL
How is the Customer’s request fulfilled? (for example,
how to recognize that the process has been
completed?)                                            Process         ALL
What are the business functions that must be
accomplished in order to complete the process?         Process         ALL

List and classify each business function by type (a
combination of Manual or System-assisted, and Internal
or External) and responsible agent (owner).            Process         ALL

What decision steps are involved in the process, what
are the outcomes and % likelihood for each outcome? Process            ALL

What are the key decisions that drive the process?     Process         ALL

Create a pareto chart of causes or decision drivers of
outcomes ("x" % of the time "y" happens because...).   Process         ALL
What are the policies that govern how the process will
function?                                              Process         ALL
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            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
What are the constraints that limit or control the
process?                                           Process             ALL
Do standards exist for process steps?              Process             ALL
What technology and tools are needed at the business
function (process step) level for data gathering,
measurement or inspection?                                 Process     ALL
What are the system transactions (list by "type" such
as: control, status, movement, logistics, change, quality,
balancing, and reconciliation)?                            Process     ALL

What is the primary information captured and used?       Process       ALL
What is the source of each set of key information?       Process       ALL
What are the data capture methods?                       Process       ALL
Does a schematic exist that depicts all storage points
for material?                                            Process       ALL
Does a schematic exist that depicts all storage points
for information?                                         Process       ALL
What types of security and controls are used regarding
key information?                                     Performance       ALL
How is data entry audited?                           Performance       ALL
What are the activity drivers and how are they
measured and valued?                                 Performance       ALL
Where are the process bottlenecks?                   Performance       ALL
What are representative transaction volumes for key
process steps?                                       Performance       ALL
What are the drivers of transaction volume surge and
peak loads?                                          Performance       ALL
How stable is the transaction throughput?            Performance       ALL
What are the control points for performance
measurement and management? Status? Value?
Location?                                   Performance                ALL

How do you measure value for key process steps?
                                              Performance              ALL
How do you measure efficiency?                Performance              ALL
How do you measure response or service to the
customer?                                     Performance              ALL

How do you measure the stability of key process steps? Performance     ALL

What are the opportunities for improving the process?    Performance   ALL
Where are the current weak areas?                        Performance   ALL


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            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I

What are the redundancies (particularly data entry)?        Performance   ALL
What are the reasons for acquiring the new application
system relevant to this business area?                      Performance   ALL
What families of products or inputs carry the most value
through the process?                                        Performance   ALL
Do you monitor serial cycle history (like multiple passes
through testing or debugging)?                              Process       ALL

Do you maintain statistical process controls (SPC)?         Process       ALL
Do you maintain SPC for supplier production
processes?                                                  Process       ALL
What are the key variables and attributes that are
monitored during production?                                Process       ALL
To what extent are Cp, Cpk and other process capability
statistics maintained and used?                             Performance   ALL

To what extent are correlation statistics maintained?   Process           ALL
How do you alert the appropriate personnel when quality
nonconformance occurs?                                  Process           ALL

Does the quality system take or recommend action
based on sampling or analysis of a series of outputs?  Process            ALL
How do you integrate your quality systems with other
operating subsystems (like Purchasing, Inventory,
Manufacturing, and so on)?                             Process            ALL
What are the operating systems transactions from
which quality results must be collected?               Process            ALL
How is failure data collected? What % is being entered
manually?                                              Process            ALL

Do you collect information "on everything", and not just
failures (tests run, environmental factors, etc.)?       Process          ALL

Do you collect time-to-failure statistics?              Process           ALL
Is the current system transparent across suppliers (for
both collection and reporting)?                         Process           ALL
Do current procedures call for logging time spent
debugging or troubleshooting failures?                  Process           ALL

When gathering quality collection results from test or
other automated equipment, how do you filter, screen or
otherwise avoid a lot of unimportant excess data?       Process           ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              324 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Do you need to be able to back out any collected
results?                                         Process               ALL

Is Cycle time a quality collection element?            Process         ALL
How do you gather failure analysis data from Suppliers
and translate codes between systems?                   Process         ALL
Are collection elements derived from other elements
(like Symptom Code from comparison of results to
specs)?                                                Process         ALL
Is the current system able to auto-populate collection
elements?                                              Process         ALL

Describe how quality results must be collected in
"background" (for example, no operator intervention)? Process          ALL

Are collection elements ever calculated as a function of
other elements (in addition to constants)?               Process       ALL
Do you capture and report Supplier process factors that
are affecting product quality?                           Process       ALL

What collection import programs are in use?           Process          ALL
Describe the procedure and level of difficulty
encountered when new quality collection elements must
be added to existing plans.                           Process          ALL
Are field info (like returns) incorporated?           Process          ALL
What is the linkage between service systems, RMA’s
and serialized items?                                 Process          ALL
Will you accept obsolete products for return?         Process          ALL
Are inspection control areas organized in these ways:
internal (for characteristics), external (like packaging
and handling), source process and administrative
process (documentation)?                                   Setup       ALL
Are test and inspection instructions available at critical
steps throughout the supply chain?                         Setup       ALL
What sampling programs are in-place and what is their
basis?                                                     Setup       ALL

What types of "holds" are used after a quality event has
occurred and before disposition is made?                 Setup         ALL
What criteria is used to "pass" material during
inspection?                                              Process       ALL
What percent of material passes during the first
inspection?                                              Performance   ALL
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            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
Do you track "first-pass" inspection?                   Performance    ALL
Does the system prompt suggested test or debug steps
based on preliminary collection results?                Process        ALL
How is the Supplier quality event capture through
corrective action managed?                              Process        ALL
Are action rules and systematic notifications used when
in-house quality events occur? Are these filtered by
parameters in any way?                                  Process        ALL


How are material review board workflows enabled?         Process       ALL

Are responsibilities for dispositioning nonconformances
established by name? Department? Role?                  Process        ALL


What percentage of material is returned for re-work?     Performance   ALL


What percentage of material is scrapped?                 Performance   ALL

How long does it take you to disposition discrepant
material?                                           Performance        ALL

What are the policies governing repair vs. replace?      Process       ALL
Is the corrective action loop closure automated or based
heavily on manual methods and transmittal of hard-copy
forms?                                                   Process       ALL
Is the corrective action loop based on any workflow
technology?                                              Process       ALL
To what extent are system-based supplier certification
records maintained?                                      Process       ALL

Do you track corrective actions from MRB or Supplier
audit event through analysis, action, change control (like
ECO), and pre-control planning?                            Process     ALL
Do you need to collect Symptom, Cause and Action
codes along the corrective action loop?                    Process     ALL
Do all process outputs serve as events for other quality
or management processes?                                   Process     ALL

Do you measure re-work production volumes or costs?      Performance   ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           326 of 1039
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                                                              Type       =
                                                              Setup
                                                              Metric
                                                              Process                              Revisit
Process Analysis Questions                                    Performance Application   Response   Y/N       OBM Level I

Do you do re-work off-line or during production?              Process       ALL

What are the components of enterprise wide quality
costs and how are they gathered (including sources)?          Performance   ALL
Do you collect actual costs for re-work and repair
orders?                                                       Performance   ALL
How do you cost parts and labor for repairs to returned
repairs?                                                      Performance   ALL
Do you automatically take credit for returned goods in
payables?                                                     Process       ALL
Does failure-based system cover in-house as well as
Suppliers so that a total picture (denominator) of
production can be captured?                                   Process       ALL
Is there an integration with generalized reporting,
especially graphics, paretos, and so on?                      Process       ALL
Do you track PPM (parts per million) tracking the
business functions?                                           Process       ALL
Are Pareto charts produced like: assembly type by
diagnostic symptom?                                           Process       ALL
Is there product line quality information retrieval without
resorting to manual entry?                                    Process       ALL
For Pareto charting, can you perform an initial selection
to determine a subset from the universe of parts to
include?                                                      Process       ALL
Do time series charts include USL/LSL and UCL/LCL
lines?                                                        Process       ALL
Is it necessary to plot multiple characteristics on the
same time series chart?                                       Process       ALL
What out-of-control conditions do you monitor (and what
patterns) on control charts?                                  Process       ALL
Must collections plans be grouped for reporting
purposes?                                                  Process          ALL
Is it necessary to be able to report/chart/query results
from a "list" of quality Collection Plans rather than from
just one plan at a time?                                   Process          ALL
Does current charting system print multiple charts on
the same page?                                             Process          ALL

Is it necessary to consolidate across systems? Process                      ALL
To what extent are Serial/Lot history records
maintained?                                    Process                      ALL


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             RD.020 Process Questionnaire                                                                        8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I

Is serial genealogy a business requirement?                Process     ALL
Do you currently report total defects per unit and defects
per million for each Supplier-related material
transaction?                                               Process     ALL

Are failure analyses reported by problem and product?      Process     ALL

Are there delays between quality event occurrence and
reporting/analysis? What are the average delays by:
reason? Product Family? Process?                      Performance      ALL
What are the primary quality analysis reports in use?
How are they used? By whom? Frequency?                Performance      ALL

How are quality collection plans revised, improved and
generally updated based on corrective action cycles?   Process         ALL
To what extent can collection plans be user-defined
(including key information)?                           Setup           ALL

Do you maintain Specifications by Item & Operation?        Setup       ALL

Do you maintain Specifications by input characteristic? Setup          ALL
Do you maintain Specifications by a combination of
Item and input characteristic? Supplier? Customer?           Setup     ALL
Are variable inspection modes limited to first article or is
100% inspection used?                                        Setup     ALL
Is it necessary to store schematics and other drawings
on-line as electronic documents for inspection
purposes?                                                    Setup     ALL
Do you maintain on-line specifications using: target
values? Validation ranges? Lists of values?                  Setup     ALL
Do you maintain USL/LSL and UCL/LCL ranges on-line,
and, if so, for what elements or characteristics are they
maintained?                                                  Setup     ALL
Do you have the capability to determine what quality
characteristics must be entered based on other entries
or actions?                                                  Setup     ALL
Do you need the results on quality collection to initiate
another program (like transfer material to a hold area
(subinventory)?                                              Setup     ALL
Must it be possible to link collection results together (for
instance to calculate yield across several alternate
paths within a routing)?                                     Setup     ALL
             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            328 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
To what extent are systematic incoming inspection
quality collection plans used to inspect Supplier
products?                                                  Setup     ALL
Do you reuse system-assisted, pre-built Quality Plans to
simplify receiving inspection?                             Setup     ALL
What are the important characteristics and elements
you plan to collect? (class by type: identification,
reference, variables, attributes)                          Setup     ALL
Is data gathering restricted to subsets by family or other
grouping to reduce volume?                                 Setup     ALL
To what extent can elements be user-defined on
collection plans (including lengths and precision, and
validation logic)?                                         Setup     ALL
Must users develop collection plans that vary by site or
organization for the same transaction?                     Setup     ALL
What are the types of predefined actions you can
specify to be taken based on quality events (electronic
mail, alerts, display to operator, etc.)?                  Setup     ALL
Do you capture Supplier site and process audit results
(Non-conformance, Corrective Actions)?                     Process   ALL
How do authorized supplier lists tie in with the quality
system?                                                    Setup     ALL

Do you maintain Supplier certification status optionally
at site, site-product and site-process levels?            Setup      ALL
Do you have difficulty viewing Serial or Lot history with
the current system?                                       Setup      ALL

Is it necessary to be able to maintain "history" records? Setup      ALL
Do you maintain quality event and corrective action
history for Serial/Lot/Item from receiving through WIP,
rework, finished goods and material returns?              Setup      ALL
When characteristics or elements are no longer tracked,
what happens to history? How is further input
prevented?                                                Setup      ALL

To what other systems is quality information exported?   Process     ALL

How do you determine which products and business
processes require quality control and reporting? Performance         ALL

What are the key indicators that are measured with the
domain of the quality management system?               Performance   ALL
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           329 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
What is the frequency of data collection and reporting
by representative product? Family of products?
Business process?                                      Performance     ALL
How are reporting responsibilities assigned?           Performance     ALL
What are the drivers for updating reporting
requirements?                                          Performance     ALL
How do you manage and control quality information
dissemination?                                         Performance     ALL
Does operating policy support concurrent engineering
methods by linking Supplier-generated quality
characteristics and specifications plus Supplier
corrective action history to Engineering prototype
development?                                             Process       ALL
Do you compare quality trends to trends in productivity,
supplier compliance, plant and equipment utilization and
custom satisfaction?                                     Performance   ALL
How does the quality management system interface
with total preventive and predictive maintenance
programs?                                                Performance   ALL
Are quality control programs linked with design-of-
experiments?                                             Performance   ALL
Do you segregate suspect material for planning
purposes?                                                Setup         ALL
Do you segregate suspect material for costing and/or
scrapping purposes?                                      Setup         ALL

How do you maintain your Engineering Change data?      Process         ALL
How do you audit your Engineering Change data?         Process         ALL
Which operations/processes do you want to streamline
for Engineering Change?                                Process         ALL
Which operations/processes do you want to eliminate
for Engineering Change?                                Process         ALL
Are there any time-intensive Engineering Change
operations/processes that need to be addressed?        Process         ALL
What business performance statistics do you monitor
for Engineering Change?                             Process            ALL
What are your Engineering Change reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process     ALL
What are your Engineering Change reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process     ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         330 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
What reports do you currently generate to meet your
Engineering Change reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, number of copies.                  Setup,Process         ALL

Is there any Engineering Change reporting requirement
that your current set of reports does not meet?        Setup              ALL
Are Engineering Change reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup              ALL
Are Engineering Change reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup              ALL
What account codes and/or descriptions are required on
Engineering Change reports?                            Setup              ALL
Do you provide a "key" of content/information
somewhere on the Engineering Change report?            Setup              ALL

What Engineering Change reports are grouped together
on a regular basis and printed in one print run?          Setup,Process   ALL
Who receives a copy of the Engineering Change
reports?                                                  Process         ALL
What is the criteria for determining who should receive
a copy of any Engineering Change report?                  Process         ALL
How do you update a Engineering Change report’s
distribution list?                                        Process         ALL
Is the process to update a Engineering Change report’s
distribution list documented?                             Process         ALL
How long does it take to update a Engineering Change
report’s distribution list?                               Process         ALL
How long should it take to update a Engineering
Change report’s distribution list?                        Process         ALL
Who performs the tasks associated with updating a
Engineering Change report’s distribution list?            Process         ALL
Is there any requirement       for online (softcopy)
distribution and/or remote     location printing for
Engineering Change reports?                               Setup,Process   ALL

Do some of these Engineering Change reports belong
in report sets? Always being run together?         Setup           ALL
Do the separate business units run their own
Engineering Change reports?                                        ALL
                                                   Process,Performance



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            331 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
What type of printers do you run Engineering Change
reports (including checks, purchase orders, and so on)
on? Where are they located?                                             ALL
                                                        Setup,Performance
Do you run Engineering Change reports for different
companies or cost centers?                              Process         ALL
Do you have security requirements on who can enter
data for Engineering Change? (for example, by
company? by cost center?)                               Process         ALL
Do you have security reports on who can run
Engineering Change reports? (by company, by cost
center, and so on)                                      Setup,Process   ALL
Will there need to be terminal security for Engineering
Change?                                                 Setup           ALL
Do you run security reports on a regular basis for
Engineering Change?                                     Process         ALL

Do you have documentation on your current system
security requirements for Engineering Change?    Process               ALL

Map each GL user to a menu structure. Will any new
ones need to be created for Engineering Change?       Setup,Process    ALL
Do you review requirements for validation rules,
allowing certain Engineering Change accounts to be
valid with only certain other values.                 Setup            ALL
What is the rate at which you introduce changes?      Metric           ENG
Do you have a change control board or a configuration
control group?                                        Setup            ENG
Do you use change requests as well as official change
control orders?                                       Process          ENG
Do you retain change control history?                 Process          ENG
Do you have a document control group?                   Setup          ENG
How do you get document approvals?                      Process        NS
How many different kinds of Bills of Material do you
maintain? (Manufacturing, Costed, Planned As-Built, As-
Designed, As-Sold, and so on)                           Setup          BOM
Does ECN Implementation increase the revision
number or constitute a different part number for the end
product?                                                 Setup         BOM
How many people initiate, process and implement
ECN’s?                                                   Setup         BOM
Do you comply with corporate level engineering
changes?                                                 Setup         BOM

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          332 of 1039
            RD.020 Process Questionnaire                                                                            8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                                    Revisit
Process Analysis Questions                              Performance Application         Response   Y/N       OBM Level I
What is the typical lead time for implementing ECN’s?
This question may depend on type of ECN.                Setup       BOM
How are engineering changes communicated to
manufacturing, distribution, order processing, shipping
and other key organizations?                            Setup       BOM
Do you create ECN’s as a result of product failure,
customer returns, or purely from research and
development? Describe this process.                     Process     ENG, BOM
Do you follow form - fit - function rules of
interchangeability?                                     Process     BOM
Do you manage engineering changes for configured
product offerings?                                      Process     NS
Do you need to integrate changes in optioned bills of
material with sales order changes?                      Process     BOM
Do you use up all the material that you plan to
obsolete?                                               Process     BOM
What type of effectiveness do you use? (Date, Lot, or
Serial)                                                 Process     BOM
How do you deal with open shop orders when
component revisions change?                             Process     WIP,ENG
Do you differentiate between ECO and ECN, NOR’s,
waivers?                                                Process     ENG
Do you need to do revision tracking for government
manufacturing?                                          Process     ENG,BOM
To what level do you have to track revisions for
government (documents or parts)?                        Process     BOM
Do you build product if obsolete bills of material are
required for a production run? (Government build)       Process     BOM,WIP

If engineering changes require different purchased parts
of subassemblies, how does the ECN initiate
replacement part of purchase process?                    Process    ENG, BOM, MRP, PO

How do you maintain your Inventory Accuracy data?      Process      ALL
How do you audit your Inventory Accuracy data?         Process      ALL
Which operations/processes do you want to streamline
for Inventory Accuracy?                                Process      ALL
Which operations/processes do you want to eliminate
for Inventory Accuracy?                                Process      ALL
Are there any time-intensive Inventory Accuracy
operations/processes that need to be addressed?        Process      ALL
How do you close an accounting period for Inventory
Accuracy?                                              Process      ALL
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                333 of 1039
            RD.020 Process Questionnaire                                                                         8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I
Is the schedule to close an accounting period for
Inventory Accuracy documented?                             Process     ALL
How long does it take to close an accounting period for
Inventory Accuracy?                                        Process     ALL
How long should it take to close an accounting period
for Inventory Accuracy?                                    Process     ALL
Is closing an accounting period for Inventory Accuracy a
hard close or a soft close?                                Process     ALL
How are adjustments to closed periods for Inventory
Accuracy handled?                                          Process     ALL
How do you open an accounting period for Inventory
Accuracy?                                                  Process     ALL
Is the schedule to open an accounting period for
Inventory Accuracy documented?                             Process     ALL
How long does it take to open an accounting period for
Inventory Accuracy?                                        Process     ALL
Who performs the tasks associated with opening an
accounting period for Inventory Accuracy?                  Process     ALL
Who performs the tasks associated with closing an
accounting period for Inventory Accuracy?                  Process     ALL

Where in your accounting cycle do you run standard
reports and statements for Inventory Accuracy?      Process            ALL
What business performance statistics do you monitor
for Inventory Accuracy?                             Process            ALL
What are your Inventory Accuracy reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process     ALL
What are your Inventory Accuracy reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process     ALL
What reports do you currently generate to meet your
Inventory Accuracy reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process      ALL

Is there any Inventory Accuracy reporting requirement
that your current set of reports does not meet?         Setup          ALL
Are Inventory Accuracy reports standard across multiple
Sets of Books, for example, subsidiaries?               Setup          ALL

Are Inventory Accuracy reports standard across multiple
levels within a Set of Books, for example, divisions?   Setup          ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             334 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
What account codes and/or descriptions are required on
Inventory Accuracy reports?                            Setup               ALL
Do you provide a "key" of content/information
somewhere on the Inventory Accuracy report?            Setup               ALL

What Inventory Accuracy reports are grouped together
on a regular basis and printed in one print run?     Setup,Process         ALL

Who receives a copy of the Inventory Accuracy reports?    Process          ALL
What is the criteria for determining who should receive
a copy of any Inventory Accuracy report?                  Process          ALL
How do you update a Inventory Accuracy report’s
distribution list?                                        Process          ALL
Is the process to update a Inventory Accuracy report’s
distribution list documented?                             Process          ALL
How long does it take to update a Inventory Accuracy
report’s distribution list?                               Process          ALL
How long should it take to update a Inventory Accuracy
report’s distribution list?                               Process          ALL
Who performs the tasks associated with updating a
Inventory Accuracy report’s distribution list?             Process         ALL
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Inventory
Accuracy reports?                                          Setup,Process   ALL

Do some of these Inventory Accuracy reports belong in
report sets? Always being run together?                Setup           ALL
Do the separate business units run their own Inventory
Accuracy reports?                                                      ALL
                                                       Process,Performance
What type of printers do you run Inventory Accuracy
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            ALL
                                                       Setup,Performance
Do you run Inventory Accuracy reports for different
companies or cost centers?                             Process         ALL
Do you have security requirements on who can enter
data for Inventory Accuracy? (for example, by
company? by cost center?)                              Process         ALL
Do you have security reports on who can run Inventory
Accuracy reports? (by company, by cost center, and so
on)                                                    Setup,Process   ALL
Will there need to be terminal security for Inventory
Accuracy?                                              Setup           ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            335 of 1039
             RD.020 Process Questionnaire                                                                      8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
Do you run security reports on a regular basis for
Inventory Accuracy?                                Process               ALL

Do you have documentation on your current system
security requirements for Inventory Accuracy?    Process                 ALL

Map each GL user to a menu structure. Will any new
ones need to be created for Inventory Accuracy?          Setup,Process   ALL
Do you review requirements for validation rules,
allowing certain Inventory Accuracy accounts to be valid
with only certain other values.                          Setup           ALL

How do you measure inventory accuracy?                   Metric          INV

Are material shortages an issue for your operation?      Metric          INV

Is the goal stated as policy or a formal MBO Program?    Process         INV
Do you use ABC Classifications? What criteria do you
use to derive ABC values?                                Setup           INV
How do you group material to count? Do you group by
inventory location?                                      Process         INV
How of ten do you count all your items in any given
inventory location?                                      Process         INV

Who is responsible for Cycle Counts?                     Process         INV
Do you do automatic cycle counts for items that show
"zero" on hand?                                          Process         INV
Do you cycle count while inventory is being transacted
for other business purposes?                             Process         INV
Do you allow inventory adjustments independent of
cycle counts and physicals?                              Process         INV

Who is allowed to do inventory adjustments?              Process         INV

Do adjustments need management approval?        Process                  NS
Do you need management sign-off for adjustments
beyond a certain dollar value?                  Process                  INV

Is there a tolerance level for physical inventory?       Setup           INV

What are your Inventory tolerances?                      Metric          INV

Do you require recounts on out of tolerance parts?       Process         INV

             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          336 of 1039
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                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I

Do you research inventory variances?                   Process       INV

Are your physicals "wall-to-wall"?                     Process       INV

Do you shut down production for wall-to-wall physicals? Process      INV

Do you have a separate Physical Inventory database?    Setup         INV

Do you freeze Inventory?                               Process       INV

Do you create Inventory tags?                          Process       INV

How long does a Wall-to-Wall physical take?           Process        INV
Do you actually count components in WIP or just value
the location?                                         Metric         INV

Do you reconcile transaction logs on a regular basis? Performance    INV
Is inventory accuracy a part of group and individual
performance ratings?                                  Performance    INV
Is there an incentive system for maintaining or
improving the inventory accuracy goals?               Performance    INV

What is the overall accuracy goal?                     Performance   INV

When was your last inventory accuracy measurement?     Performance   INV

How often is production stopped due to shortages?      Performance   INV

How many parts are on a daily shortage list?          Performance    INV
What is the accuracy by inventory location and/ or by
ABC class?                                            Performance    INV

How often do you take physical inventories?            Performance   INV

Do you physical inventory WIP?                         Performance   INV, WIP
How do you maintain your Costing data?                 Process       ALL
How do you audit your Costing data?                  Process         ALL
Which operations/processes do you want to streamline
for Costing?                                         Process         ALL
Which operations/processes do you want to eliminate
for Costing?                                         Process         ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         337 of 1039
            RD.020 Process Questionnaire                                                                         8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I
Are there time-intensive Costing operations/processes
that need to be addressed?                            Process          ALL

How do you close an accounting period for Costing?         Process     ALL
Is the schedule to close an accounting period for
Costing documented?                                        Process     ALL
How long does it take to close an accounting period for
Costing?                                                   Process     ALL
How long should it take to close an accounting period
for Costing?                                               Process     ALL
Is closing an accounting period for Costing a hard close
or a soft close?                                           Process     ALL
How are adjustments to closed periods for Costing
handled?                                                   Process     ALL

How do you open an accounting period for Costing?          Process     ALL
Is the schedule to open an accounting period for
Costing documented?                                        Process     ALL
How long does it take to open an accounting period for
Costing?                                                   Process     ALL
Who performs the tasks associated with opening an
accounting period for Costing?                             Process     ALL
Who performs the tasks associated with closing an
accounting period for Costing?                             Process     ALL
Where in your accounting cycle do you run standard
reports and statements for Costing?                        Process     ALL
What business performance statistics do you monitor
for Costing?                                               Process     ALL
What are your Costing reporting requirements with
respect to functional vs. foreign currencies?       Setup, Process     ALL
What are your Costing reporting requirements with
respect to summary or detail formats? Obtain report
listing.                                            Setup, Process     ALL
What reports do you currently generate to meet your
Costing reporting requirements? Provide examples of
each. Include source (could be manual), user,
frequency, or number of copies.                      Setup,Process     ALL
Is there any Costing reporting requirement that your
current set of reports does not meet?                Setup             ALL
Are Costing reports standard across multiple Sets of
Books, for example, subsidiaries?                    Setup             ALL



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             338 of 1039
            RD.020 Process Questionnaire                                                                         8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I

Are Costing reports standard across multiple levels
within a Set of Books, for example, divisions?             Setup        ALL
What account codes and/or descriptions are required on
Costing reports?                                           Setup        ALL
Do you provide a "key" of content/information
somewhere on the Costing report?                           Setup        ALL
What Costing reports are grouped together on a regular
basis and printed in one print run?                     Setup,Process   ALL
Who receives a copy of the Costing reports?             Process         ALL
What is the criteria for determining who should receive
a copy of any Costing report?                           Process         ALL

How do you update a Costing report’s distribution list?    Process      ALL
Is the process to update a Costing report’s distribution
list documented?                                           Process      ALL
How long does it take to update a Costing report’s
distribution list?                                         Process      ALL
How long should it take to update a Costing report’s
distribution list?                                         Process      ALL
Who performs the tasks associated with updating a
Costing report’s distribution list?                      Process         ALL
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Costing
reports?                                                 Setup,Process   ALL
Do some of these Costing reports belong in report sets?
Always being run together?                               Setup           ALL
Do the separate business units run their own Costing
reports?                                                                 ALL
                                                         Process,Performance
What type of printers do you run Costing reports
(including checks, purchase orders, and so on) on?
Where are they located?                                                  ALL
                                                         Setup,Performance
Do you run Costing reports for different companies or
cost centers?                                            Process         ALL
Do you have security requirements on who can enter
data for Costing? (for example, by company? by cost
center?)                                                 Process         ALL

Do you have security reports on who can run Costing
reports? (by company, by cost center, and so on)    Setup,Process       ALL
Is terminal security required for Costing?          Setup               ALL
Do you run security reports on a regular basis for
Costing?                                            Process             ALL
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             339 of 1039
            RD.020 Process Questionnaire                                                                            8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                     Revisit
Process Analysis Questions                             Performance Application          Response   Y/N       OBM Level I
Do you have documentation on your current system
security requirements for Costing?                      Process         ALL
Map each GL user to a menu structure. Will any new
ones need to be created for Costing?                    Setup,Process   ALL
Do you review requirements for validation rules,
allowing certain Costing accounts to be valid with only
certain other values.                                   Setup           ALL
Do you collect labor and material costs?                Metric          COST
How do you collect labor?                              Process          WIP
How do collect material variances?                     Process          WIP
Do you do any actual costing?                          Process          INV,WIP
Is set-up a separate operation?                        Setup            WIP
Do you post WIP variances?                        Process               COST
What is the average WIP dollar value over a given
period?                                           Metric                WIP

What analysis is done on variances at period close?    Process          WIP,INV
Do you use standard cost rollups?                      Process          INV,BOM
Do you simulate costs?                                 Process          INV,BOM
Do you use activity based costs?                   Setup                COST
How often do you update product costs?             Process              INV,BOM
How do you measure the time it takes to close your
accounting period?                                 Metric               WIP,INV
How do you measure the labor resources involved to
close your accounting period?                      Metric               WP,INV

How long does it take to close your accounting period? Performance      INV, WIP,COST
How do you maintain your New Product Introduction
data?                                                  Process          ALL

How do you audit your New Product Introduction data? Process            ALL
Which operations/processes do you want to streamline
for New Product Introduction?                        Process            ALL
Which operations/processes do you want to eliminate
for New Product Introduction?                        Process            ALL

Are there any time-intensive New Product Introduction
operations/processes that need to be addressed?       Process           ALL
What business performance statistics do you monitor
for New Product Introduction?                         Process           ALL



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                340 of 1039
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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
What are your New Product Introduction reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process        ALL
What are your New Product Introduction reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process        ALL

What reports do you currently generate to meet your
New Product Introduction reporting requirements?
Provide examples of each. Include source (could be
manual), user, frequency, or number of copies.        Setup,Process       ALL
Is there any New Product Introduction reporting
requirement that your current set of reports does not
meet?                                                 Setup               ALL

Are New Product Introduction reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup              ALL
Are New Product Introduction reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup              ALL
What account codes and/or descriptions are required on
New Product Introduction reports?                      Setup              ALL

Do you provide a "key" of content/information
somewhere on the New Product Introduction report? Setup                   ALL

What New Product Introduction reports are grouped
together on a regular basis and printed in one print run? Setup,Process   ALL
Who receives a copy of the New Product Introduction
reports?                                                  Process         ALL

What is the criteria for determining who should receive
a copy of any New Product Introduction report?            Process         ALL
How do you update a New Product Introduction report’s
distribution list?                                        Process         ALL
Is the process to update a New Product Introduction
report’s distribution list documented?                    Process         ALL
How long does it take to update a New Product
Introduction report’s distribution list?                  Process         ALL
How long should it take to update a New Product
Introduction report’s distribution list?                  Process         ALL



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            341 of 1039
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                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                     Revisit
Process Analysis Questions                             Performance Application          Response   Y/N       OBM Level I

Who performs the tasks associated with updating a
New Product Introduction report’s distribution list? Process            ALL
Is there any requirement for online (softcopy)
distribution and/or remote location printing for New
Product Introduction reports?                        Setup,Process      ALL

Do some of these New Product Introduction reports
belong in report sets? Always being run together?        Setup           ALL
Do the separate business units run their own New
Product Introduction reports?                                            ALL
                                                         Process,Performance
What type of printers do you run New Product
Introduction reports (including checks, purchase orders,
and so on) on? Where are they located?                                   ALL
                                                         Setup,Performance
Do you run New Product Introduction reports for
different companies or cost centers?                     Process         ALL
Do you have security requirements on who can enter
data for New Product Introduction? (for example, by
company? by cost center?)                                Process         ALL
Do you have security reports on who can run New
Product Introduction reports? (by company, by cost
center, and so on)                                       Setup,Process   ALL
Will there need to be terminal security for New Product
Introduction?                                            Setup           ALL
Do you run security reports on a regular basis for New
Product Introduction?                                    Process         ALL

Do you have documentation on your current system
security requirements for New Product Introduction? Process             ALL

Map each GL user to a menu structure. Will any new
ones need to be created for New Product Introduction? Setup,Process     ALL

Do you review requirements for validation rules,
allowing certain New Product Introduction accounts to
be valid with only certain other values.              Setup             ALL

Do you track the cost of a new product introduction
separately from you established production costs?   Metric              ENG, COST
How do you cost the new product?                    Setup               PO, ENG, COST
Do you establish a project for the new product?    Process              PA
Do you have an engineering production line for new
products?                                          Setup                ENG
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                342 of 1039
            RD.020 Process Questionnaire                                                                                  8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                                         Revisit
Process Analysis Questions                               Performance Application              Response   Y/N       OBM Level I

How often does your Company introduce new products? Process          OE, WIP, INV, BOM, ENG
How many new products do you introduce over a fiscal
year?                                                Metric          OE

Do your customers drive the new product introduction? Process        OE
Does your marketing department drive the new product
introduction?                                         Process        NS
Does general technology change in your industry drive
new product introduction?                             Process        ENG
How is the price of the product set?                  Process        COST, OE

Is the price set independent of the cost of manufacture? Process     COST, OE
Is the price set only on a competitive basis?            Process     COST, OE

Do you have a new product procurement procedure?         Setup       ENG, PO
Do you usually have to buy new tooling for new product
introduction?                                            Setup       PO
Do you have buyers and planners who work specifically
with new product introduction?                           Setup       INV, PO, MRP
Do your planners buy material based on a build
forecast?                                           Metric           MPS
Do you allow enough lead-time for the planners and
buyers to get in the correct material for the first
production run?                                     Metric           PO, WIP, INV
Do you build prototypes?                            Process          WIP
Do you sell the prototypes?                          Process         OE
Do you do any design and prototyping prior to public
announcements?                                       Process         WIP, ENG
Who builds prototypes, Production or Engineering?    Process         WIP

When do you release the new product to production?  Process          OE
Do you have departments charge their time against
these projects?                                     Performance      WIP
How many significant upgrades have you done to your
current product over the past three years?          Performance      ENG, WIP, BOM
How do you maintain your Order Placement data?      Process          ALL
How do you audit your Order Placement data?          Process         ALL
Which operations/processes do you want to streamline
for Order Placement?                                 Process         ALL
Which operations/processes do you want to eliminate
for Order Placement?                                 Process         ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                      343 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Are there any time-intensive Order Placement
operations/processes that need to be addressed?           Process     ALL
How do you close an accounting period for Order
Placement?                                                Process     ALL
Is the schedule to close an accounting period for Order
Placement documented?                                     Process     ALL
How long does it take to close an accounting period for
Order Placement?                                          Process     ALL
How long should it take to close an accounting period
for Order Placement?                                      Process     ALL
Is closing an accounting period for Order Placement a
hard close or a soft close?                               Process     ALL
How are adjustments to closed periods for Order
Placement handled?                                        Process     ALL
How do you open an accounting period for Order
Placement?                                                Process     ALL
Is the schedule to open an accounting period for Order
Placement documented?                                     Process     ALL
How long does it take to open an accounting period for
Order Placement?                                          Process     ALL
Who performs the tasks associated with opening an
accounting period for Order Placement?                    Process     ALL
Who performs the tasks associated with closing an
accounting period for Order Placement?                    Process     ALL

Where in your accounting cycle do you run standard
reports and statements for Order Placement?         Process           ALL
What business performance statistics do you monitor
for Order Placement?                                Process           ALL

What are your Order Placement reporting requirements
with respect to functional vs. foreign currencies?   Setup, Process   ALL
What are your Order Placement reporting requirements
with respect to summary or detail formats? Obtain
report listing.                                      Setup, Process   ALL
What reports do you currently generate to meet your
Order Placement reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process     ALL

Is there any Order Placement reporting requirement that
your current set of reports does not meet?              Setup         ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            344 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Are Order Placement reports standard across multiple
Sets of Books, for example, subsidiaries?            Setup            ALL

Are Order Placement reports standard across multiple
levels within a Set of Books, for example, divisions?  Setup          ALL
What account codes and/or descriptions are required on
Order Placement reports?                               Setup          ALL
Do you provide a "key" of content/information
somewhere on the Order Placement report?               Setup          ALL

What Order Placement reports are grouped together on
a regular basis and printed in one print run?        Setup,Process    ALL

Who receives a copy of the Order Placement reports?       Process     ALL
What is the criteria for determining who should receive
a copy of any Order Placement report?                     Process     ALL
How do you update a Order Placement report’s
distribution list?                                        Process     ALL
Is the process to update a Order Placement report’s
distribution list documented?                             Process     ALL
How long does it take to update a Order Placement
report’s distribution list?                               Process     ALL
How long should it take to update a Order Placement
report’s distribution list?                               Process     ALL
Who performs the tasks associated with updating a
Order Placement report’s distribution list?            Process         ALL
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Order
Placement reports?                                     Setup,Process   ALL
Do some of these Order Placement reports belong in
report sets? Always being run together?                Setup           ALL
Do the separate business units run their own Order
Placement reports?                                                     ALL
                                                       Process,Performance
What type of printers do you run Order Placement
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            ALL
                                                       Setup,Performance
Do you run Order Placement reports for different
companies or cost centers?                             Process         ALL
Do you have security requirements on who can enter
data for Order Placement? (for exampe, by company?
by cost center?)                                       Process         ALL



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            345 of 1039
             RD.020 Process Questionnaire                                                                     8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
Do you have security reports on who can run Order
Placement reports? (by company, by cost center, and
so on)                                                   Setup,Process   ALL
Will there need to be terminal security for Order
Placement?                                               Setup           ALL
Do you run security reports on a regular basis for Order
Placement?                                               Process         ALL

Do you have documentation on your current system
security requirements for Order Placement?       Process                 ALL

Map each GL user to a menu structure. Will any new
ones need to be created for Order Placement?          Setup,Process      ALL
Do you review requirements for validation rules,
allowing certain Order Placement accounts to be valid
with only certain other values.                       Setup              ALL
Do you pay commissions?                               Process            NS
Do you recognize commissions at time of booking?        Process          NS
Do you split commissions?                               Process          OE
Which commissions system do you use?                    Process          NS
Do you use channel sales?                               Setup            OE
Do you have different sales territories?                Setup            OE

Who maintains customer information?                Process               OE,AR
Do you default other information (payment terms,
shipping, tax) at the Customer Level?              Process               OE,AR
Can this information be changed and updated at the
time of order entry?                               Process               OE,AR

What are the factors that can place orders on hold?     Setup            OE

Under what circumstances do you hold a booked order? Process             OE

Who is responsible for putting orders on hold?          Process          OE

Who is responsible for removing order holds?            Process          OE

Do you have rules based pricing? (for example, such as
a matrix for computer product and CPU model)           Setup             OE
Do you compute the average selling price of a product
on a regular basis?                                    Metric            OE


             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         346 of 1039
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                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I
Do you have GSA contracts that limit your commercial
pricing?                                             Setup             OE
Do you have default price lists?                     Setup             OE
How many active price lists do you have?                   Metric      OE

What default information do you use for price lists?       Setup       OE
How do you attach customers to price lists?                Setup       OE
Are all customers attached to a price list?                Setup       OE
Can price list be overridden at time of order entry?       Process     OE
What types of discounts do you use?                        Setup       OE
Do you discount by customer or customer site?              Setup       OE
Do you discount by quantity?                               Setup       OE
Do you discount by product/product line?                   Setup       OE
Do you have promotional discounts?               Setup                 OE
Do you enter orders while the customer is on the
phone?                                           Setup                 OE

Are your order takers assigned to a specific order type? Setup         OE
Do you use a Quotation system?                           Process       NS
How do you convert quotes to orders?                       Process     NS
Do you tell the customer the price of the order while on
the phone?                                                 Process     OE
Do you tell the customer the freight and tax amount
while on the phone?                                        Process     NS
Do you promise orders based on a master schedule
plan?                                                      Process     OE
Do you measure re-schedules?                               Metric      OE

Do you track requested to actual ship dates by product? Metric         OE
Do you ship from multiple locations?                    Setup          OE,INV
How is the shipping location determined? (i.e. by
geography or product availability?                      Process        OE
How is a backorder placed?                              Process        OE
When is an order considered a committed order? (for
example, at order entry, booking, when ship date
promised)                                           Process            OE
Do you send order acknowledgments?                  Process            NS
How many of your locations take Orders?           Process              OE
Do you require hard copy of the customer purchase
order prior to order entry?                       Process              OE,AR

             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            347 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
Do you require hard copy of the international customer
P.O. prior to order entry?                             Process          NS
What is your procedure for currency conversion?        Setup            NS
Do you do check customer credit prior to entering an
order?                                                 Process          OE,AR

Do you take orders only from approved customers?    Process             OE,AR
What are the types of orders that you process? (for
example, goods, services, or returns)               Setup               OE
Do you take international orders?                   Process             OE
Do you use blanket orders?                                  Process     NS

What are the processing steps for each type of order?  Setup            OE
Is there an approval cycle for each type of order?     Process          OE
Do you have specific procedures for the taking of each
type of order?                                         Process          OE
Is there a different paper trail for each order type?  Process          OE
What do you like about your current order entry
system?                                                Process          OE
Do you accept configured sales orders?                 Process          OE
What percent of all orders are configured?                  Metric      OE

Do you have a special price list for configured products?   Process     OE
How do you check Available to Promise for configured
orders?                                                     Process     OE,INV
Do you give the customer a ship date while on the
phone?                                                      Process     OE,INV
Do you promise configured orders based on a master
schedule plan?                                      Process             OE, BOM,WIP
When is a configured order considered a committed
order? (for exmample, at order entry, booking, when
ship date promised)                                 Process             OE, BOM,WIP
Do customers order products by revision level?      Process             NS
Do customers order products by lot or serial no.?           Process     NS

Do customers reference their part numbers or yours?   Process           NS
Is there an automatic cross reference to the customer
part number?                                          Setup             NS
How many orderable products do you have?              Metric            OE,INV
Do you sell multiple units of measure for a single
product?                                              Process           OE,INV

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              348 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Do you sell expiration dated material?                    Setup         OE,INV
Do you have a material catalogue?                         Setup         OE,INV
Do you track quotation success/failure rates?             Performance   NS
Do you give the customer a ship date while on the
phone?                                                    Performance   OE,INV
Do you check Available to Promise prior to quoting ship
date?                                                     Performance   OE,INV
What is the average number lines per order by order
type?                                                     Performance   OE
Is your order volume steady or seasonal?                  Performance   OE
How may shipments per month?                      Performance           OE
How many invoices per month?                      Performance           OE
Do you have a central registry of customers which
supports more than one business?                  Process               OE,AR
Do you maintain intercompany price lists?         Metric,Setup          OE
Are orders taken by one business which are then
shipped from another business ?                   Process,Setup         OE
How do you maintain your Order Fulfillment data?  Process               ALL
How do you audit your Order Fulfillment data?             Process       ALL
Which operations/processes do you want to streamline
for Order Fulfillment?                                    Process       ALL
Which operations/processes do you want to eliminate
for Order Fulfillment?                                    Process       ALL
Are there any time-intensive Order Fulfillment
operations/processes that need to be addressed?           Process       ALL
How do you close an accounting period for Order
Fulfillment?                                              Process       ALL
Is the schedule to close an accounting period for Order
Fulfillment documented?                                   Process       ALL
How long does it take to close an accounting period for
Order Fulfillment?                                        Process       ALL
How long should it take to close an accounting period
for Order Fulfillment?                                    Process       ALL
Is closing an accounting period for Order Fulfillment a
hard close or a soft close?                               Process       ALL
How are adjustments to closed periods for Order
Fulfillment handled?                                      Process       ALL
How do you open an accounting period for Order
Fulfillment?                                              Process       ALL
Is the schedule to open an accounting period for Order
Fulfillment documented?                                   Process       ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            349 of 1039
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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
How long does it take to open an accounting period for
Order Fulfillment?                                     Process            ALL
Who performs the tasks associated with opening an
accounting period for Order Fulfillment?               Process            ALL
Who performs the tasks associated with closing an
accounting period for Order Fulfillment?               Process            ALL

Where in your accounting cycle do you run standard
reports and statements for Order Fulfillment?       Process               ALL
What business performance statistics do you monitor
for Order Fulfillment?                              Process               ALL

What are your Order Fulfillment reporting requirements
with respect to functional vs. foreign currencies?     Setup, Process     ALL
What are your Order Fulfillment reporting requirements
with respect to summary or detail formats? Obtain
report listing.                                        Setup, Process     ALL
What reports do you currently generate to meet your
Order Fulfillment reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, number of copies.                        Setup,Process   ALL
Is there any Order Fulfillment reporting requirement that
your current set of reports does not meet?                Setup           ALL
Are Order Fulfillment reports standard across multiple
Sets of Books, for example, subsidiaries?                 Setup           ALL

Are Order Fulfillment reports standard across multiple
levels within a Set of Books, for example, divisions?  Setup              ALL
What account codes and/or descriptions are required on
Order Fulfillment reports?                             Setup              ALL
Do you provide a "key" of content/information
somewhere on the Order Fulfillment report?             Setup              ALL

What Order Fulfillment reports are grouped together on
a regular basis and printed in one print run?          Setup,Process      ALL

Who receives a copy of the Order Fulfillment reports?     Process         ALL
What is the criteria for determining who should receive
a copy of any Order Fulfillment report?                   Process         ALL
How do you update a Order Fulfillment report’s
distribution list?                                        Process         ALL
Is the process to update a Order Fulfillment report’s
distribution list documented?                             Process         ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            350 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
How long does it take to update a Order Fulfillment
report’s distribution list?                              Process         ALL
How long should it take to update a Order Fulfillment
report’s distribution list?                              Process         ALL
Who performs the tasks associated with updating a
Order Fulfillment report’s distribution list?            Process         ALL
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Order
Fulfillment reports?                                     Setup,Process   ALL
Do some of these Order Fulfillment reports belong in
report sets? Always being run together?                  Setup           ALL
Do the separate business units run their own Order
Fulfillment reports?                                                     ALL
                                                         Process,Performance
What type of printers do you run Order Fulfillment
reports (including checks, purchase orders etc.) on?
Where are they located?                                                  ALL
                                                         Setup,Performance
Do you run Order Fulfillment reports for different
companies or cost centers?                               Process         ALL
Do you have security requirements on who can enter
data for Order Fulfillment? (for example, by company?
by cost center?)                                         Process         ALL
Do you have security reports on who can run Order
Fulfillment reports? (by company, by cost center, and so
on)                                                      Setup,Process   ALL
Will there need to be terminal security for Order
Fulfillment?                                             Setup           ALL
Do you run security reports on a regular basis for Order
Fulfillment?                                             Process         ALL

Do you have documentation on your current system
security requirements for Order Fulfillment?     Process                ALL

Map each GL user to a menu structure. Will any new
ones need to be created for Order Fulfillment?          Setup,Process   ALL
Do you review requirements for validation rules,
allowing certain Order Fulfillment accounts to be valid
with only certain other values.                         Setup           ALL
How do you handle shipment of backorders?               Process         OE

What percentage of orders have backordered lines?  Metric               OE
Do you generate separate picklists for backordered
product?                                           Process              OE


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         351 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
Do you ever pick product destined to a different
customer, ship it to a higher priority customer, and
backorder the previous customer?                     Process       OE

What are the types of documents that you generate?   Process       OE,INV
Do you use the invoice as a ship confirmation to the
customer?                                            Process       OE,AR
Do you allow partial payments of invoices?           Process       OE,AR

When do you send the invoice. With each shipment? Process          OE,AR
How many "bill-to’s" do you maintain for each
customer?                                         Metric           OE,AR
How do you interface to your invoice system?      Process          OE,AR
Do you generate pro-forma invoices?                    Process     NS

Do you have custom international shipping documents? Process       NS

Do you have a shipping quality assurance function?     Metric      NS

Do you keep statistics on outgoing quality?            Metric      NS

Do you track lot or serial numbers in shipments?       Process     OE,INV

Do you obsolete parts that currently have open orders? Process     NS
How do you handle the open orders if there is an
engineering change?                                    Process     NS
How many shipments do you confirm each day?            Metric      OE
Do you confirm shipments before or after goods leave
the dock?                                              Process     OE,INV
Who confirms the shipments?                            Process     OE
Who is informed of shipment confirmation?              Process     OE
Does your company stage shipments?                     Process     OE
How many locations do you ship from?                   Metric      INV,OE
Do you measure confirmation to actual shipment?  Metric            OE
Do you have special procedures for international
shipments?                                       Process           NS

What triggers the release of orders for shipment?  Process         OE
What type of documents do you use when picking the
shipments?                                         Process         OE



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         352 of 1039
             RD.020 Process Questionnaire                                                                      8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I

How do you arrange an order on a shipping release or
pick list? (location, shipper, date, and so on).     Setup             OE

What is the average number of picking lines per order? Metric          OE
Do you or your customers allow partial shipments? Or,
do you ship complete only?                             Setup           OE

Do you ever reprint pick lists?                          Process       OE

Do you have specific locations for specific shipments?   Process       OE,INV

Do you consolidate shipments in those locations?         Process       NS

If one warehouse does not have sufficient goods for the
order, do you transfer goods from other warehouses?     Process        OE,INV
How many orders do you enter on a peak day?             Performance    OE

What is the average number of lines per order per day? Performance     OE

How many orders do you pick release on a peak day?       Performance   OE

How many backorders do you process on a peak day?        Performance   OE

How many invoices do you generate on a peak day?     Performance       OE
Do you generate separate picklists for backordered
product?                                             Process           OE
Do you use the invoice as a ship confirmation to the
customer?                                            Process           OE,AR

How do you maintain your Customer Returns data?          Process       ALL
How do you audit your Customer Returns data?             Process       ALL
Which operations/processes do you want to streamline
for Customer Returns ?                                   Process       ALL
Which operations/processes do you want to eliminate
for Customer Returns ?                                   Process       ALL
Are there any time-intensive Customer Returns
operations/processes that need to be addressed?          Process       ALL
How do you close an accounting period for Customer
Returns ?                                                Process       ALL
Is the schedule to close an accounting period for
Customer Returns documented?                             Process       ALL


             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          353 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
How long does it take to close an accounting period for
Customer Returns ?                                        Process       ALL
How long should it take to close an accounting period
for Customer Returns ?                                    Process       ALL
Is closing an accounting period for Customer Returns
a hard close or a soft close?                             Process       ALL
How are adjustments to closed periods for Customer
Returns handled?                                          Process       ALL
How do you open an accounting period for Customer
Returns ?                                                 Process       ALL
Is the schedule to open an accounting period for
Customer Returns documented?                              Process       ALL
How long does it take to open an accounting period for
Customer Returns ?                                        Process       ALL
Who performs the tasks associated with opening an
accounting period for Customer Returns ?                  Process       ALL
Who performs the tasks associated with closing an
accounting period for Customer Returns ?                  Process       ALL

Where in your accounting cycle do you run standard
reports and statements for Customer Returns ?          Process          ALL
What business performance statistics do you monitor
for Customer Returns ?                                 Process          ALL
What are your Customer Returns               reporting
requirements with respect to functional vs. foreign
currencies?                                            Setup, Process   ALL
What are your Customer Returns               reporting
requirements with respect to summary or detail
formats? Obtain report listing.                        Setup, Process   ALL
What reports do you currently generate to meet your
Customer Returns reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process       ALL

Is there any Customer Returns reporting requirement
that your current set of reports does not meet?        Setup            ALL
Are Customer Returns           reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup            ALL
Are Customer Returns           reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup            ALL
What account codes and/or descriptions are required on
Customer Returns reports?                              Setup            ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            354 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Do you provide a "key" of content/information
somewhere on the Customer Returns report?     Setup                       ALL

What Customer Returns reports are grouped together
on a regular basis and printed in one print run?          Setup,Process   ALL
Who receives a copy of the Customer Returns
reports?                                                  Process         ALL
What is the criteria for determining who should receive
a copy of any Customer Returns report?                    Process         ALL
How do you update a Customer Returns report’s
distribution list?                                        Process         ALL
Is the process to update a Customer Returns report’s
distribution list documented?                             Process         ALL
How long does it take to update a Customer Returns
report’s distribution list?                               Process         ALL
How long should it take to update a Customer Returns
report’s distribution list?                               Process         ALL
Who performs the tasks associated with updating a
Customer Returns report’s distribution list?              Process         ALL
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Customer
Returns reports?                                          Setup,Process   ALL

Do some of these Customer Returns reports belong in
report sets? Always being run together?                Setup           ALL
Do the separate business units run their own Customer
Returns reports?                                                       ALL
                                                       Process,Performance
What type of printers do you run Customer Returns
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            ALL
                                                       Setup,Performance
Do you run Customer Returns reports for different
companies or cost centers?                             Process         ALL
Do you have security requirements on who can enter
data for Customer Returns ? (for example, by
company? by cost center?)                              Process         ALL
Do you have security reports on who can run Customer
Returns reports? (by company, by cost center, and so
on)                                                    Setup,Process   ALL
Will there need to be terminal security for Customer
Returns ?                                              Setup           ALL
Do you run security reports on a regular basis for
Customer Returns ?                                     Process         ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            355 of 1039
             RD.020 Process Questionnaire                                                                           8/31/2012



                                                              Type       =
                                                              Setup
                                                              Metric
                                                              Process                              Revisit
Process Analysis Questions                                    Performance Application   Response   Y/N       OBM Level I

Do you have documentation on your current system
security requirements for Customer Returns ?     Process                  ALL

Map each GL user to a menu structure. Will any new
ones need to be created for Customer Returns ?           Setup,Process    ALL
Do you review requirements for validation rules,
allowing certain Customer Returns accounts to be
valid with only certain other values.                    Setup            ALL
How do you cost parts and labor for returned goods
repairs?                                                 Metric           NS
Do you estimate the costs of repairs prior to the actual
repair process?                                          Process          NS
Do you track the actual repair cost to the estimate?     Metric           COST, WIP
Who owns the returned product?                                Process     OE, AR
Do you have returns for credit?                        Process            OE, AR
What kind of credit do you offer? (Cash, Goods, and so
on)                                                    Process            OE

If the return is for credit, who is responsible for credit?   Process     OE, INV, AR

Will credit memos be issued automatically upon return,
or will you have special procedures for credit memos? Process             OE, INV,AR

Is Accounts Receivable responsible for return credit? Setup               OE, AR
How does the credit department get the return goods
information?                                          Process             OE, INV,AR
Is a hard copy credit memo issued?                    Process             AR

Do you have return rules that initiate credit memos? Process              AR
Do you have a special subinventory for Returned
Goods?                                               Process              INV

Will you keep obsolete parts to repair customer returns? Process          INV
Do you use a separate line for repair work?              Process          INV, WIP
When is repair not an option?                                 Process     INV, WIP
How do you ship replacement product?                          Process     INV, OE

Is the replacement order a non-revenue shipment?      Process             INV, OE
Does the return shipment reference the original Sales
Order?                                                Process             INV, OE


             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                               356 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                               Revisit
Process Analysis Questions                              Performance Application    Response   Y/N       OBM Level I

Do you measure returns against original shipments?      Metric          NS
Who is responsible for rework in Production?            Process         WIP
How do you account for scrap due to rework?             Metric          INV, WIP

Does rework impact standard production capacity?  Process               INV, WIP
How many customer returns do expect in an average
month?                                            Metric                OE

Do you have a standard process for customer returns?    Process         OE
How do you receive product into your plant?             Process         INV
Do you receive returns to a Repair Center?              Process         INV
Do you receive returns to a 3rd party?                  Process         NS
Do you use Return Material Authorizations?              Process         OE
Who assigns the "RMA" number?                           Process         OE

Is there a connection between your Return Authorization
number and the original Sales Order Number?             Process         OE
Do you have a formal Material Review Board for
Returned Goods Disposition?                             Process         INV
Do you have return for replacement?                     Process         OE
Do you have return for repair?                          Process         OE
Will you accept obsolete product for return?            Process         OE, INV

Do you track serial numbers when product is returned?   Process         INV

Do you track lot numbers when product is returned?      Process         INV

How do you maintain your Distribution Planning data?    Process         ALL
How do you audit your Distribution Planning data?       Process         ALL
Which operations/processes do you want to streamline
for Distribution Planning?                              Process         ALL
Which operations/processes do you want to eliminate
for Distribution Planning?                              Process         ALL
Are there any time-intensive Distribution Planning
operations/processes that need to be addressed?         Process         ALL
Do you provide a "key" of content/information
somewhere on the Distribution Planning report?          Setup           ALL

What Distribution Planning reports are grouped together
on a regular basis and printed in one print run?        Setup,Process   ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           357 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
Who receives a copy of the Distribution Planning
reports?                                                    Process         ALL
What is the criteria for determining who should receive
a copy of any Distribution Planning report?                 Process         ALL
How do you update a Distribution Planning report’s
distribution list?                                          Process         ALL
Is the process to update a Distribution Planning report’s
distribution list documented?                               Process         ALL
How long does it take to update a Distribution Planning
report’s distribution list?                                 Process         ALL
How long should it take to update a Distribution
Planning report’s distribution list?                        Process         ALL
Who performs the tasks associated with updating a
Distribution Planning report’s distribution list?           Process         ALL
Is there any requirement         for online (softcopy)
distribution and/or remote       location printing for
Distribution Planning reports?                              Setup,Process   ALL

Do some of these Distribution Planning reports belong
in report sets? Always being run together?               Setup           ALL
Do the separate business units run their own
Distribution Planning reports?                                           ALL
                                                         Process,Performance
What type of printers do you run Distribution Planning
reports (including checks, purchase orders, and so on)
on? Where are they located?                                              ALL
                                                         Setup,Performance
Do you run Distribution Planning reports for different
companies or cost centers?                               Process         ALL
Do you have security requirements on who can enter
data for Distribution Planning? (for example, by
company? by cost center?)                                Process         ALL
Do you have security reports on who can run
Distribution Planning reports? (by company, by cost
center, and so on)                                       Setup,Process   ALL
Will there need to be terminal security for Distribution
Planning?                                                Setup           ALL
Do you run security reports on a regular basis for
Distribution Planning?                                   Process         ALL

Do you have documentation on your current system
security requirements for Distribution Planning? Process                    ALL

Map each GL user to a menu structure. Will any new
ones need to be created for Distribution Planning? Setup,Process            ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              358 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
Do you review requirements for validation rules,
allowing certain Distribution Planning accounts to be
valid with only certain other values.                 Setup        ALL
Do you have warehouses and manufacturing
organizations in different geographic locations?      Setup        INV

Are these locations regionalized?             Setup                INV
Do you manufacture or perform any value-added
functions at your remote sites?               Setup                INV,WIP

Do you maintain service locations?                    Setup        NS
Do you differentiate service locations from warehouse
and manufacturing sites?                              Setup        INV

Do you maintain products at multiple sites?          Process       INV
Do you have a central engineering design center that
supports multiple sites?                             Setup         ENG

Is there a central item maintenance function?          Setup       INV

Do you manufacture the same product at multiple sites? Process     INV,WIP

Do you have central planning and purchasing functions? Process     PO,MRP

Do you have central purchasing contract negotiations,
but decentralized purchasing functions?               Process      MPS,MRP
How do you cost and value inventory at each of the
sites?                                                Setup        INV

Do you ship products between sites?                    Process     INV, OE,PO

Do you drop-ship from your remote sites to customers? Process      INV, OE,PO

Do you consolidate customer shipments?                 Process     NS

Do you ship from a main finished goods site?           Process     NS

Do you track on-time deliveries at each site?          Metric      NS

Do you use an internal requisition system?        Process          INV, OE,PO
Do you use sales orders to ship against warehouse
purchase orders?                                  Process          INV, OE,PO


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         359 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I

Do you differentiate shipments to and from your
warehouses from shipments to outside customers? Setup                 OE

Do you use a min-max inventory replenishment system? Process          INV

Do you use MRP orders?                                   Process      MRP,MPS
Do you use EDI technology to see demand from remote
sites?                                                   Process      NS
How does each site or region see demand?                 Process      MPS
Do you maintain a delivery schedule to your regions or
to your sites?                                           Process      MPS
Do you build to the demand of the different sites?       Process      WIP,MRP
Do you build to the delivery schedule to each region?
(That is, build to a truck schedule).                    Process      WIP
Do you have a formal delivery schedule system in
place?                                                   Setup        NS
Is a delivery schedule system integral with your current
business software?                                       Setup        NS
How do you generate shipping schedules?                  Process      OE
Are they based on customer due date?                      Process     OE
Are they based on shipment to regional areas?             Process     OE
Are they based on transportation availability?            Process     NS
Are they based on inventory needs at your regional
sites?                                                    Process     OE, INV
Are you satisfied with the DRP you have In place at the
present time?                                             Process     NS
What is the average lead-time from requisition to
delivery?                                                 Metric      INV,PO

On what level do you forecast replenishment demand? Performance       MPS
How many replenishment orders do you request at peak
periods?                                             Performance      PO,INV
How many items do you forecast replenishment
demand for per period?                               Performance      MPS

How do you maintain your Sales and Marketing data?   Process          ALL
How do you audit your Sales and Marketing data?      Process          ALL
Which operations/processes do you want to streamline
for Sales and Marketing?                             Process          ALL
Which operations/processes do you want to eliminate
for Sales and Marketing?                             Process          ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            360 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Are there any time-intensive Sales and Marketing
operations/processes that need to be addressed?           Process     ALL
How do you close an accounting period for Sales and
Marketing?                                                Process     ALL
Is the schedule to close an accounting period for Sales
and Marketing documented?                                 Process     ALL
How long does it take to close an accounting period for
Sales and Marketing?                                      Process     ALL
How long should it take to close an accounting period
for Sales and Marketing?                                  Process     ALL
Is closing an accounting period for Sales and Marketing
a hard close or a soft close?                             Process     ALL
How are adjustments to closed periods for Sales and
Marketing handled?                                        Process     ALL
How do you open an accounting period for Sales and
Marketing?                                                Process     ALL
Is the schedule to open an accounting period for Sales
and Marketing documented?                                 Process     ALL
How long does it take to open an accounting period for
Sales and Marketing?                                      Process     ALL
Who performs the tasks associated with opening an
accounting period for Sales and Marketing?                Process     ALL
Who performs the tasks associated with closing an
accounting period for Sales and Marketing?                Process     ALL

Where in your accounting cycle do you run standard
reports and statements for Sales and Marketing?     Process           ALL
What business performance statistics do you monitor
for Sales and Marketing?                            Process           ALL
What are your Sales and Marketing reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process    ALL
What are your Sales and Marketing reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process    ALL
What reports do you currently generate to meet your
Sales and Marketing reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process     ALL

Is there any Sales and Marketing reporting requirement
that your current set of reports does not meet?        Setup          ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            361 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Are Sales and Marketing reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup               ALL
Are Sales and Marketing reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup               ALL
What account codes and/or descriptions are required on
Sales and Marketing reports?                           Setup               ALL
Do you provide a "key" of content/information
somewhere on the Sales and Marketing report?           Setup               ALL

What Sales and Marketing reports are grouped together
on a regular basis and printed in one print run?          Setup,Process    ALL
Who receives a copy of the Sales and Marketing
reports?                                                  Process          ALL
What is the criteria for determining who should receive
a copy of any Sales and Marketing report?                 Process          ALL
How do you update a Sales and Marketing report’s
distribution list?                                        Process          ALL
Is the process to update a Sales and Marketing report’s
distribution list documented?                             Process          ALL
How long does it take to update a Sales and Marketing
report’s distribution list?                               Process          ALL
How long should it take to update a Sales and
Marketing report’s distribution list?                     Process          ALL
Who performs the tasks associated with updating a
Sales and Marketing report’s distribution list?            Process         ALL
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Sales and
Marketing reports?                                         Setup,Process   ALL

Do some of these Sales and Marketing reports belong
in report sets? Always being run together?             Setup           ALL
Do the separate business units run their own Sales and
Marketing reports?                                                     ALL
                                                       Process,Performance
What type of printers do you run Sales and Marketing
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            ALL
                                                       Setup,Performance
Do you run Sales and Marketing reports for different
companies or cost centers?                             Process         ALL
Do you have security requirements on who can enter
data for Sales and Marketing? (for example, by
company? by cost center?)                              Process         ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            362 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
Do you have security reports on who can run Sales and
Marketing reports? (by company, by cost center, and so
on)                                                      Setup,Process   ALL
Will there need to be terminal security for Sales and
Marketing?                                               Setup           ALL
Do you run security reports on a regular basis for Sales
and Marketing?                                           Process         ALL

Do you have documentation on your current system
security requirements for Sales and Marketing?   Process                 ALL

Map each GL user to a menu structure. Will any new
ones need to be created for Sales and Marketing?        Setup,Process    ALL
Do you review requirements for validation rules,
allowing certain Sales and Marketing accounts to be
valid with only certain other values.                   Setup            ALL
What was the reason for purchasing/upgrading to this
Oracle Sales and Marketing application?                 Process          ALL
What is the purpose of the relevant sales and marketing
systems/processes?                                      Process          ALL

What is the origin of the relevant sales and marketing
systems/processes (vendor or in-house)?                Process           ALL

Is there an existing entity relationship (E-R) diagram of
the current sales and marketing application?              Process        ALL
Is there an existing diagram of the current sales and
marketing processes?                                      Process        ALL

What is your current sales and marketing application?   Process          ALL

Describe the current geographical distribution of your
business and/or employees - present and future.        Setup, Process    ALL
What business areas and/or operations are targeted for
improvement?                                           Process, Metric   ALL
What business areas and/or operations are targeted for
re-engineering?                                        Process, Metric   ALL

Which of these business areas and/or operations are
highest priority? Medium priority? Low priority?      Setup, Process     ALL
How do you see the application resolving your current
deficiencies/issues?                                  Metric             ALL


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          363 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I

Can you provide a system flow diagram of connectivity
between your core business applications?               Process            ALL
What type of information is exchanged between the
current sales and marketing application and your other
systems/processes?                                     Process            ALL

Can you provide information flow schematics of the data
passed/required between sales and marketing and
other connected/interfaced systems?                       Process         ALL
What are your requirements for importing and exporting
data from Sales and Marketing?                            Process         ALL
What application are you using for placing orders and
order fulfillment?                                        Process         ALL
What        are    your   online    help/documentation
requirements?                                             Process         ALL
What manual operations/processes do you need to
automate?                                                 Process         ALL

What is the total number of users who have/will have
access to the sales and marketing application?         Metric             ALL
How many users will have access to the sales and
marketing application for updating information?        Metric             ALL
Classify your Sales and Marketing users into different
functional user groups.                                Process            ALL

What historical information do you currently maintain?    Process         ALL
What types of PCs do the users have?                                       ALL
                                                          Performance, Process

What word processing package do the users use?   Setup                    ALL
How many accounts and contacts to you anticipate
tracking?                                        Metric                   ALL
What other Oracle applications do you have?      Process                  ALL
How many users will be accessing the sales and Performance,
marketing application at the same time?          Metric                   ALL
Will users be accessing the sales and marketing Performance,
application remotely?                            Process                  ALL
What are your language requirements?            Setup                     ALL
How do you audit your sales and marketing
information?                                    Process                   ALL
Will users be accessing the sales and marketing Performance,
application remotely?                           Process                   ALL

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            364 of 1039
            RD.020 Process Questionnaire                                                                     8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                              Revisit
Process Analysis Questions                             Performance Application   Response   Y/N       OBM Level I
What Communications hardware/software will the users
be using?                                            Performance         ALL
What information do users need access to while
"disconnected" from the database?                    Setup, Process      ALL

What reports do you currently use to meet your sales
and marketing requirements? Provide examples of
each. Include source, user, frequency, number of
copies, and level of importance.                     Setup, Process      ALL

Is there any sales and marketing reporting requirement
that your current set of reports does not meet?         Setup            ALL
What sales and marketing reports are grouped together
on a regular basis and printed in one run?              Setup, Process   ALL
Who needs to be able to run reports?                    Setup, Process   ALL
Who receives a copy of the sales and marketing
reports?                                                Process          ALL
What is the criteria for who should receive a copy of a
sales and marketing report?                             Process          ALL
How do you update a sales and marketing report
distribution list?                                      Process          ALL
Is there any requirement for online distribution and/or
remote location printing for sales and marketing
reports?                                                Setup, Process   ALL
Do the separate business units own their own sales and Process,
marketing reports?                                      Performance      ALL
What type of printers do you run sales and marketing Setup,
reports on? Where are they located?                     Performance      ALL
Do you run sales and marketing reports for different
companies or cost centers?                              Process          ALL
Who is currently responsible for creating/changing
reports?                                                Process          ALL
                                                        Process,
Do you have tools to do on-demand reports or queries? Performance        ALL
What type of company or account information do you
track for prospects?                                    Process          ALL
What type of company or account information do you
track for customers?                                    Process          ALL

What type of contact information do you track?       Process             ALL
How does account and contact information get entered
into the current system?                             Setup, Process      OSM

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         365 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
How does account and contact information get updated
in the current system?                               Setup, Process   OSM

Do you currently have a system for purging account and
contact information? If so, what is the criteria for
purging the information? Is it archived?               Process        OSM

Who needs to access account and contact information?
Where do they access the information from (for Process,
example, home, office, or hotel)?                    Performance      OSM
How do you currently control account or contact
duplication?                                         Process          OSM




What type of information do you track on competitors?
                                                 Process              OSM
How many accounts and contacts do you anticipate
tracking?                                        Metric               OSM
What type of information do you track for sales
partners?                                        Process              OSM
What do you sell?                                Setup                OSM
Who do you generally sell to?                            Process      OSM
Do you bundle specific products or services?             Setup        OSM

How often do you have new products or services?            Process    OSM
How many different types of products or services do you
have?                                                      Setup      OSM
Describe the business process in which a lead becomes
a customer in your organization.                           Process    OSM
How do you qualify leads? Do you rank leads based on
certain criteria? If so, what is the criteria and what are
the available ranks?                                       Process    OSM

How do you generate leads?                               Process      OSM
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           366 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
Is there a standard selling method across your
organization?  Across business lines?           Across
divisions?                                              Process         OSM
How do you create a forecast from opportunities in your
pipeline?                                               Process         OSM

At what point do you consider an opportunity lost and
remove it from your pipeline?                         Process           OSM

How long is your average sales cycle?                   Process         OSM

Describe how your territories are organized.             Setup          OSM
What are the qualifiers you use to place an account in a
specific territory?                                      Setup          OSM

Who manages territory assignments?                    Setup             OSM
How often are territories re-organized? When are they
re-organized?                                         Setup             OSM

What is the turnover rate for the sales force?          Setup           OSM

How is your sales force organized?                      Setup           OSM

In general, how many reps work on an account?        Setup              OSM
Do you restrict access to information by employee or
sales territory?                                     Setup              OSM

How are action items assigned to sales reps? How is it
communicated that an action item has been completed? Process            OSM
Describe how sales reps who are working on an
account together communicate.                          Process          OSM
Do you have territories that are assigned to sales
partners?                                              Setup            OSM
How do you define your forecasting periods?            Setup            OSM
How do you set up your sales quotas? By salesrep,
product, etc.                                          Setup, Process   OSM
Who is responsible for determining and entering sales
quotas?                                                Process          OSM
At what point in the sales cycle is an opportunity
forecasted?                                            Process          OSM
When an opportunity is forecasted, is it forecasted at
100% or is it weighted by win probability?             Setup, Process   OSM

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          367 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
At what level does your organization forecast (for
example, item, product category)?                       Setup, Process   OSM
What are the sales management requirements in terms
of forecasting information?                             Setup            OSM
What types of promotions do you currently use (for
example, advertisements, mailings)?                     Setup, Process   OSM
How do you currently track details, cost, and
effectiveness of promotions?                            Process          OSM
Describe the business process in which a promotion is
carried out.                                          Process            OSM
Do you use mail or call scripts? If so, who processes
the responses? What sort of action items result from
different responses?                                  Process            OSM
Approximately how many promotions do you have every
year?                                                 Metric             OSM

What types of events do you hold?                       Process          OSM
Describe the business process in which an event is
organized and managed.                             Process               OSM
Approximately how many events do you hold every
year?                                           Metric                   OSM
How are you currently managing the details, cost, and
effectiveness of an event?                            Process            OSM
Do you send letters of confirmation or evaluation letters
to people enrolled in events?                             Process        OSM

Who enrolls people in events?                           Process          OSM
Do you generally use the same facilities for different
events?                                                Process           OSM

How do you choose a facility for an event?              Process          OSM
Do you have a record of facilities that you have used for
events in the past?                                       Process        OSM

Who manages events that your organization puts on?      Process          OSM

How do you invite contacts to events?                   Process          OSM

Do you rank event facilities?                           Process          OSM

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          368 of 1039
             RD.020 Process Questionnaire                                                                        8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I

Describe your business process for sending a letter or
collateral to a contact.                               Process                OSM

Who in your organization will require the ability to
request that a letter or collateral be sent?         Process, Setup           OSM

Who in your organization will require the ability to fulfill
literature requests?                                         Process, Setup   OSM


How do you currently inventory your collateral?            Process, Setup     OSM


Who sends collateral?                                      Process, Setup     OSM


Do you have collateral organized in Kits?                  Process, Setup     OSM

Do you send collateral based on answers from mail or
phone questionnaires?                                Process, Setup           OSM

How do you maintain your Sales Compensation data?          Process            OSM
How do you audit your Sales Compensation data?             Process            OSM
Which operations/processes do you want to streamline
for Sales Compensation?                                    Process            OSM
Which operations/processes do you want to eliminate
for Sales Compensation?                                    Process            OSM
Are there any time-intensive Sales Compensation
operations/processes that need to be addressed?            Process            OSM
How do you close an accounting period for Sales
Compensation?                                              Process            OSM
Is the schedule to close an accounting period for Sales
Compensation documented?                                   Process            OSM
How long does it take to close an accounting period for
Sales Compensation?                                        Process            OSM
How long should it take to close an accounting period
for Sales Compensation?                                    Process            OSM
Is closing an accounting period for Sales Compensation
a hard close or a soft close?                              Process            OSM
             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            369 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
How are adjustments to closed periods for Sales
Compensation handled?                                    Process     OSM
How do you open an accounting period for Sales
Compensation?                                            Process     OSM
Is the schedule to open an accounting period for Sales
Compensation documented?                                 Process     OSM
How long does it take to open an accounting period for
Sales Compensation?                                      Process     OSM
Who performs the tasks associated with opening an
accounting period for Sales Compensation?                Process     OSM
Who performs the tasks associated with closing an
accounting period for Sales Compensation?                Process     OSM

Where in your accounting cycle do you run standard
reports and statements for Sales Compensation?      Process          OSM
What business performance statistics do you monitor
for Sales Compensation?                             Process          OSM
What are your Sales Compensation reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process   OSM
What are your Sales Compensation reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process   OSM
What reports do you currently generate to meet your
Sales Compensation reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process    OSM

Is there any Sales Compensation reporting requirement
that your current set of reports does not meet?        Setup         OSM
Are Sales Compensation reports standard across
multiple Sets of Books, for example, subsidiaries?     Setup         OSM
Are Sales Compensation reports standard across
multiple levels within a Set of Books, for example,
divisions?                                             Setup         OSM
What account codes and/or descriptions are required on
Sales Compensation reports?                            Setup         OSM
Do you provide a "key" of content/information
somewhere on the Sales Compensation report?            Setup         OSM

What Sales Compensation reports are grouped together
on a regular basis and printed in one print run?     Setup,Process   OSM

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           370 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Who receives a copy of the Sales Compensation
reports?                                                  Process      OSM
What is the criteria for determining who should receive
a copy of any Sales Compensation report?                  Process      OSM
How do you update a Sales Compensation report’s
distribution list?                                        Process      OSM
Is the process to update a Sales Compensation report’s
distribution list documented?                             Process      OSM
How long does it take to update a Sales Compensation
report’s distribution list?                               Process      OSM
How long should it take to update a Sales
Compensation report’s distribution list?                  Process      OSM
Who performs the tasks associated with updating a
Sales Compensation report’s distribution list?         Process         OSM
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Sales
Compensation reports?                                  Setup,Process   OSM

Do some of these Sales Compensation reports belong
in report sets? Always being run together?               Setup           OSM
Do the separate business units run their own Sales
Compensation reports?                                                    OSM
                                                         Process,Performance
What type of printers do you run Sales Compensation
reports (including checks, purchase orders, and so on)
on? Where are they located?                                              OSM
                                                         Setup,Performance
Do you run Sales Compensation reports for different
companies or cost centers?                               Process         OSM
Do you have security requirements on who can enter
data for Sales Compensation? (for example, by
company? by cost center?)                                Process         OSM
Do you have security reports on who can run Sales
Compensation reports? (by company, by cost center,
and so on)                                               Setup,Process   OSM
Will there need to be terminal security for Sales
Compensation?                                            Setup           OSM
Do you run security reports on a regular basis for Sales
Compensation?                                            Process         OSM

Do you have documentation on your current system
security requirements for Sales Compensation?    Process               OSM

Map each GL user to a menu structure. Will any new
ones need to be created for Sales Compensation?    Setup,Process       OSM
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            371 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
Do you review requirements for validation rules,
allowing certain Sales Compensation accounts to be
valid with only certain other values.              Setup             OSM
How are you currently paying commissions?                            OSM
What is the source of transactions you pay
commissions from? Oracle Apps, other apps, or
custom apps?                                                         OSM
 Can you bring over all the relevant data from your
receivables application? Ex: Rep, date, amount, and
product.                                                             OSM
Roughly how many lines will come over in an average
month?                                                               OSM
How many different products and/or services do you
compensate your salesforce on? Can these be
hierarchically ordered?                                              OSM
In which application are salesreps assigned to orders?
How are they assigned?                                               OSM
How many and what types of manual adjustments do
you make?                                                            OSM

Does your order entry system allow multiple reps per
line, either as a split or as a double comp situation?               OSM


At what point in the order cycle do you pay
commissions: Booking, invoice, payment, and so on.                   OSM



Do sales managers receive roll up credit from their
subordinates?                                                        OSM




How many different kinds of compensation plans are
there for your salesforce?                                           OSM
Could 2 sales reps on the same plan have different
rates?                                                               OSM
What is the duration of your comp plans (annual, bi-
annual)?                                                             OSM




            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           372 of 1039
             RD.020 Process Questionnaire                                                                         8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I



Are commissions paid at a flat rate or are the plans
based on a tiered approach?                                             OSM




Do you allow your sales reps to receive draws? If so,
are they recoverable or non-recoverable?                                OSM
Do you pay independent agents such as resellers or
vendors commissions?                                                    OSM
Do you pay rebates to customers?                                        OSM




What do you base a sales rep’s commission rate on?
Dollars sold, units, % discount given, or margin?                       OSM



Are reps paid on booking, invoice or payment? Other?                    OSM



Are bonuses based on subjective or objective criterion?
What are the objective bonuses based on (P&Ls,
margin, and so on)?                                                     OSM




Are there     commonalities    across    plans?    Shared
elements?                                                               OSM




Are different lines of business incented differently?                   OSM
How often do you pay commissions, bonuses, draws,
etc.?                                                                   OSM

             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             373 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
What application do you use to pay (not calculate)
commissions?                                                          OSM

How many different reps will you pay through OSC?                     OSM
Is it possible that the same deal could roll up to two
different reps in the same management chain?                          OSM
Will OSC be implemented at multiple sites?                            OSM
Do you have any multiple currency requirements?                       OSM
Do you have any multi-org requirements?                               OSM

What are your commissions reporting requirements?                     OSM
Will anyone other than the comp analysts have access
to commissions data?                                                  OSM
Do you have a requirement for OSC to touch the GL
(accruals, adjustments)?                                              OSM

How do you maintain your Human Resources data?            Process     HR
How do you audit your Human Resources data?               Process     HR
Which operations/processes do you want to streamline
for Human Resources?                                      Process     HR
Which operations/processes do you want to eliminate
for Human Resources?                                      Process     HR
Are there any time-intensive Human Resources
operations/processes that need to be addressed?           Process     HR
How do you close an accounting period for Human
Resources?                                                Process     HR
Is the schedule to close an accounting period for
Human Resources documented?                               Process     HR
How long does it take to close an accounting period for
Human Resources?                                          Process     HR
How long should it take to close an accounting period
for Human Resources?                                      Process     HR
Is closing an accounting period for Human Resources a
hard close or a soft close?                               Process     HR
How are adjustments to closed periods for Human
Resources handled?                                        Process     HR
How do you open an accounting period for Human
Resources?                                                Process     HR
Is the schedule to open an accounting period for Human
Resources documented?                                     Process     HR
How long does it take to open an accounting period for
Human Resources?                                          Process     HR

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            374 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Who performs the tasks associated with opening an
accounting period for Human Resources?            Process             HR
Who performs the tasks associated with closing an
accounting period for Human Resources?            Process             HR

Where in your accounting cycle do you run standard
reports and statements for Human Resources?         Process           HR
What business performance statistics do you monitor
for Human Resources?                                Process           HR
What are your Human Resources reporting
requirements with respect to functional vs. foreign
currencies?                                         Setup, Process    HR
What are your Human Resources reporting
requirements with respect to summary or detail
formats? Obtain report listing.                     Setup, Process    HR
What reports do you currently generate to meet your
Human Resources reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.               Setup,Process     HR

Is there any Human Resources reporting requirement
that your current set of reports does not meet?      Setup            HR
Are Human Resources reports standard across multiple
Sets of Books, for example, subsidiaries?            Setup            HR

Are Human Resources reports standard across multiple
levels within a Set of Books, for example, divisions?  Setup          HR
What account codes and/or descriptions are required on
Human Resources reports?                               Setup          HR
Do you provide a "key" of content/information
somewhere on the Human Resources report?               Setup          HR

What Human Resources reports are grouped together
on a regular basis and printed in one print run?  Setup,Process       HR

Who receives a copy of the Human Resources reports?       Process     HR
What is the criteria for determining who should receive
a copy of any Human Resources report?                     Process     HR
How do you update a Human Resources report’s
distribution list?                                        Process     HR
Is the process to update a Human Resources report’s
distribution list documented?                             Process     HR


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            375 of 1039
           RD.020 Process Questionnaire                                                                     8/31/2012



                                                      Type       =
                                                      Setup
                                                      Metric
                                                      Process                              Revisit
Process Analysis Questions                            Performance Application   Response   Y/N       OBM Level I
How long does it take to update a Human Resources
report’s distribution list?                            Process         HR
How long should it take to update a Human Resources
report’s distribution list?                            Process         HR
Who performs the tasks associated with updating a
Human Resources report’s distribution list?            Process         HR
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Human
Resources reports?                                     Setup,Process   HR

Do some of these Human Resources reports belong in
report sets? Always being run together?                Setup           HR
Do the separate business units run their own Human
Resources reports?                                                     HR
                                                       Process,Performance
What type of printers do you run Human Resources
reports (including checks, purchase orders, and so on)
on? Where are they located?                                            HR
                                                       Setup,Performance
Do you run Human Resources reports for different
companies or cost centers?                             Process         HR
Do you have security requirements on who can enter
data for Human Resources? (for example, by company?
by cost center?)                                       Process         HR
Do you have security reports on who can run Human
Resources reports? (by company, by cost center, and
so on)                                                 Setup,Process   HR
Will there need to be terminal security for Human
Resources?                                             Setup           HR
Do you run security reports on a regular basis for
Human Resources?                                       Process         HR

Do you have documentation on your current system
security requirements for Human Resources?       Process               HR

Map each GL user to a menu structure. Will any new
ones need to be created for Human Resources?          Setup,Process    HR
Do you review requirements for validation rules,
allowing certain Human Resources accounts to be valid
with only certain other values.                       Setup            HR
What types of benefit plans do you offer? List all the
different benefits offered by your organizations (for
example, Health and welfare, defined contribution,
defined benefit, spending accounts, and flexible
benefits)                                              Setup,Process   HR
           d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         376 of 1039
             RD.020 Process Questionnaire                                                                         8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
How is eligibility to your benefit plans determined?        Process     HR
Are there waiting periods for your benefit plans?           Process     HR
What are the criteria for your benefit plans?               Process     HR
When is your open enrollment period?                        Process     HR
How do you handle interim enrollments?           Process                HR
How are benefits costs/price tags calculated and
stored? (Employee costs, employer costs, etc.)   Process                HR
How do you handle COBRA?                         Process                HR
How are benefit costs/price tags calculated and stored?
(Employee costs, employer costs, and so on) Describe
the rounding rules used.                                Process         HR
What is the current or planned effective date of the
benefit plan?                                           Process         HR
Who are the carriers for this benefit plan?             Process         HR
What are the dependent eligibility factors? (types of
dependents and any restrictions or coverage
differences)                                          Process           HR
What are the continuing eligibility rules for leave of
absence, long term disability, short term disability? Are
there any changes in the cost of the benefit? How is
the money collected if the participant is not receiving a
paycheck?                                                   Process     HR
What are the termination rules for active employee with
a terminated benefit?                                       Process     HR
What are the termination rules for dependent terminated
from a benefit?                                             Process     HR
What are the termination rules for terminated active
employee?                                                   Process     HR
What are the termination rules for death?                   Process     HR
What are the termination rules for transfers?       Process             HR
What are the termination rules for terminated COBRA
participant?                                        Process             HR

What are the Beneficiary eligibility rules? What are the
rules regarding allocation amounts or percentages?       Process        HR
What are the participation rules? What is the waiting
period or grandfather rules?                             Process        HR
What are your deferred comp plan requirements?           Process        HR
How do you handle benefit elections for active
employees vs. COBRA participants?                        Process        HR



             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             377 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I

What are the allowed changes for COBRA participants
vs. active employees? (Such as changing dependent
status, changing plans (adding/terminating/changing), or
changing coverage amounts)                               Process        HR

What are the employee eligibility factors? (company,
location, union association, salary, or job code)    Process            HR
Are COBRA actives treated differently than
terminations?                                        Process            HR

How do you handle terminations?                         Process         HR

How do you handle layoffs?                              Process         HR

How do you handle seasonal reductions in workforce?     Process         HR
What type of employee status changes occur and how
are they handled? (FT to PT, LOA, or union to non-
union)                                                  Process         HR
Do these status changes affect an employee's benefits
and tax elections?                                      Setup,Process   HR
How do status changes affect an employee’s benefits
and tax elections?                                      Process         HR
How do you handle inter-departmental employee
transfers?                                              Process         HR

How do you handle inter-divisional employee transfers? Process          HR

How do you handle inter-company employee transfers? Process             HR

What does your retiree processing entail?            Process            HR
What other events are significant in your management
of human resources? Explain.                         Process            HR

How do terminations affect other departments?           Process         HR

Will employees be tracked?                              Setup,Process   HR

Will ex-employees be tracked?                           Setup,Process   HR

Will retirees be tracked?                               Setup,Process   HR

Will contractors be tracked?                            Setup,Process   HR

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          378 of 1039
            RD.020 Process Questionnaire                                                                         8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I

Will recruiters be tracked?                                Setup,Process   HR

Will other contacts be tracked?                            Setup,Process   HR

Will volunteers be tracked?                                Setup,Process   HR

Will trustees be tracked?                                  Setup,Process   HR

Will board members be tracked?                       Setup,Process         HR
What personal information do you maintain: Personal?
(Name, race, and so on)                              Setup                 HR

What personal information do you maintain: Address?
(Primary, secondary residence, and so on)           Setup                  HR

What personal information do you maintain: Emergency
Contacts? (Name, address, and so on)                     Setup             HR
What other information do you currently maintain on
employees and other people types that is important to
your organization?                                       Setup             HR
What benefit does this data provide to your organization
as a whole?                                              Process           HR
What benefit does this data provide to certain entities
within the organization?                                 Process           HR
What benefit will data that you currently do not store
electronically provide to your organization?             Process           HR
How are the hierarchies or organization charts
structured? (Samples)                                    Setup             HR

How are job grades structured?                             Setup           HR
How do you track headcounts?               (by   bodies,
positions/jobs?)                                           Setup           HR

What type of personal data do you need to maintain?                 HR
                                                    Setup,Performance
What job related (Assignment) data do you need to
maintain?                                                           HR
                                                    Setup,Performance

What budgeting data do you need to maintain?                        HR
                                                    Setup,Performance
What was reason for purchasing/upgrading to this
Oracle Human Resource application?                  Process         HR
What is the purpose of the relevant human resources
systems/processes?                                  Process         HR

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             379 of 1039
            RD.020 Process Questionnaire                                                                      8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
What is the origin of the relevant human resources
systems/processes (vendor or in-house)?            Process                HR

Is there an existing entity relationship (E-R) diagram of
the current human resources application?                  Process         HR
Describe the current geographical distribution of your
business and/or employees?                                Setup,Process   HR

Describe the geographical distribution of your business
and/or employees in the foreseeable future?             Setup,Process     HR
What business areas and/or operations are targeted for
improvement?                                            Process,Metric    HR
What business areas and/or operations are targeted for
re-engineering?                                         Process,Metric    HR

Which of these business areas and/or operations are
highest priority? Medium priority? Low priority?      Setup,Process       HR
How do you see the application resolving your current
deficiencies/issues?                                  Metric              HR
What type of information is exchanged between the
current human resources application and these other
systems/processes?                                    Process             HR

Can you provide a system flow diagram of connectivity
between your core business applications?              Process             HR

Can you provide information flow schematics of the data
passed/required between human resources and other
connected/interfaced systems?                           Process           HR

Is there any external data accessed directly by the
human resources application (for example, GL Chart of
Accounts, Payroll Master, or Benefits plans)?         Process             HR
What type of Personal historical data do you need to
maintain?                                             Process             HR
What job related (Assignment) historical data do you
need to maintain?                                     Process             HR
What are your deferred comp plan requirements?        Process             HR
Define    your     interfaces/information    to other
systems/users for Time & Attendance Reporting?        Process             HR

Define   your      interfaces/information   to     other
systems/users for Labor Distribution Reconciliation?     Process          HR
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                          380 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
Define   your      interfaces/information    to     other
systems/users for Benefits Carrier Reporting?               Process     HR
Define   your      interfaces/information    to     other
systems/users for Payroll System/Department?           Process          HR
Do you currently use or plan to install an Interactive
Voice Response (IVR) or scanning technology system
for human resources/benefits?                          Process          HR

Are there any other interfaces to other systems
(Mainframe, PC, or manual) you have not told us about? Process          HR

Do you have licensing or certification requirements?        Process     HR
What type of performance tracking do you do?                Process     HR
Do you track disciplinary information?                      Process     HR
Do you do grievance tracking?                         Process           HR
What are our requirements for adding comments to your
information?                                          Process           HR
What      are    your      online  help/documentation
requirements?                                         Process           HR
Do you need to track employee relocation information
for special employee groups? For example, executives
and sales force.                                      Process           HR
Define your requisition process                       Process           HR
Do you have any testing information requirements?           Process     HR
What event triggers a requisition in your organization?
(Department request, departure of an incumbent, and
so on)                                                  Process         HR

Is there an approval process to initiate a requisition?
(budget available, management sign-off, and so on)       Process        HR
Please list details of pertinent information involved in
the approval process, such as approval steps,
authorizations, and so on.                               Process        HR

What type of recruiting activities occur? (Ad placement,
interview scheduling, background checks, and so on.)     Process        HR
How are interviews scheduled?                            Metric         HR
Do you track any information on your system
concerning the interview? (Interview notes, comments,
and so on)                                            Process           HR
What information is tracked from the application or
resume?                                               Setup,Process     HR

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              381 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I

Do you do any affirmative action planning or reporting?   Setup,Process   HR

How is affirmative action planning or reporting done?     Setup,Process   HR

How is the data gathered in the new hire process?         Process         HR

When is the system updated in the new hire process?  Process              HR
How does the system update affect other departments?
(payroll, benefits)                                  Process              HR
Do you attach a budget to your positions?            Setup                HR
How do you handle open positions?                         Process         HR
Number      of  other    persons   associated with
organization/company (for example, Retirees, ex-
employees, volunteers, and Board members)?         Metric                 HR
Describe your management reporting structure?      Setup,Process          HR
Describe your financial reporting structure?           Setup,Process      HR
How many Federal and State Employer Identification
Numbers (EINs) do you have?                            Metric             HR
How many Federal and State Employer Identification
Numbers (EINs) do you plan to have in the next one-two
years?                                                 Metric             HR
How are your organization charts generated?            Process            HR

How many views of your organizations do you have?         Setup,Process   HR

How often do your organizational structures change?    Process            HR
How      many     worksites/locations     does    your
organization/company operate?                          Metric             HR

In which countries are your company worksites located? Setup              HR

In which states are your company worksites located?     Setup             HR
In which counties/localities are your company worksites
located?                                                Setup             HR
Does your organization/company have unions?             Setup             HR
How many unions do you have?                              Metric          HR
How many bargaining units do you have?          Metric                    HR
Approximately what percentage of your employee
population is associated with these unions?     Metric                    HR
Which divisions or companies or subsidiaries or
locations have union affiliations?              Setup                     HR
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            382 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I

What are the are the durations of your union contracts? Setup,Metric    HR
When will the existing union contract expire?           Setup,Process   HR
How many different contracts are negotiated?        Metric              HR
What differences/commonalties are there between the
different contract benefits offerings?              Setup,Process       HR
Describe your other reporting hierarchies?          Setup               HR, PO
Which manual operations/processes do you need to
automate?                                           Process             ALL

What is the total number of users who have/will have
access to the human resources applications?          Metric             HR

How many users have/will have access to the human
resources applications for updating information?  Metric                HR

How many users have/will have access to the human
resources applications for reporting needs only?  Metric                HR

What historical information do you currently maintain?   Process        HR
On what type of medium is this data maintained?          Process        HR
What type of media storage do you plan on using?  Process               HR
What types of deductions do you need to track?
(Benefits, child support, etc.)                   Setup                 HR
Do you have a leave accounting system? (Vacation,
Sick, or PTO)                                     Setup,Process         HR
How do you track absences?                        Process               HR
Do you have any PC files in Lotus 1-2-3?                 Process        HR
Do you have any PC files in D-base?                      Process        HR
Do you have any PC files in Excel?                       Process        HR
Do you have any PC files in WordPerfect?                 Process        HR
Do you have any PC files in Word?                        Process         HR
Do you have any PC files in other programs?            Process           HR
How many key users have/will have access to the
human resources applications?                                            HR
                                                       Metric, Performance
How many casual users have/will have access to the
human resources applications?                                            HR
                                                       Metric, Performance
Is there information you wish to maintain on employees
and other people types that you currently do not store
electronically?                                        Setup,Performance HR


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           383 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
What are your federal/state mandated reporting
requirements? (for example, EEO, Discrimination
testing)                                        Process               HR

Are you required to provide government/industry
oversight reports? (for example, FCC, DOT, or DOE) Process            HR

Do you need company wide/consolidation reporting?     Process         HR
Do you need divisional/departmental/cost center
reporting?                                            Process         HR
Who is currently responsible for creating or changing
reports?                                              Process         HR

How easy and timely is it to create or change reports?
                                                     Process          HR
Concerning report generation, will the same
responsibilities continue, or will they change? (for
example, user responsible for report generation?)    Process          HR

Do you have a tool to do on-demand reports or queries? Process,Performance
                                                                       HR
What are your management reporting needs?              Process         HR
Do you administer salary/hourly step and ranges?    Process           HR
How does your system handle salary/hourly step and
ranges?                                             Process           HR
How is the salary portion of your union contracts
administered?                                       Setup,Process     HR
When are your negotiation periods?                  Process           HR
Do you do any salary impact studies during your
negotiations?                                       Process           HR
Do you have a point-based weighting salary system?
(for example, HAY)                                  Setup,Process     HR
How is your point-based weighting salary system
tracked on your system?                             Setup,Process     HR
What timing factors are involved in your salary and
performance review process (Yearly, quarterly, or
probationary?)                                      Setup,Process     HR
Explain the processes involved in your salary and
performance review process?                         Process           HR
What factors are involved in establishing a salary
increase?                                           Process           HR
Concerning your forecasting requirements, do you do
any workforce analysis reporting ? (budgets, job
reduction, right-sizing, and so on)                 Process           HR

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           384 of 1039
            RD.020 Process Questionnaire                                                                       8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
Concerning your forecasting requirements, do you do
any     compensation     analysis? (budgets,    union
negotiations, and so on)                                 Process         HR
What types of earnings do you track? (Regular Pay,
Overtime, and so on)                                     Setup           HR
At what levels do you currently secure users?
(Company, organization, or field)                        Setup,Process   HR
Who is responsible for maintaining your security
profiles? (DBA, IS)                                      Process         HR
By type of user, define what data is available for
viewing?                                                 Setup,Process   HR
By type of user, define what data is available for
updating?                                                Setup,Process   HR
By type of user, define what data is available for
deleting?                                                Setup,Process   HR
By type of function, define what data is available for
level of organization?                                   Setup,Process   HR
By type of function, define what data is available for
type of employee?                                        Setup,Process   HR
By type of function, define what data is available for
type of data?                                            Setup,Process   HR
Define any security requirements.                                        HR
                                                         Process,Performance
Do you track skill assessments?                          Setup           HR
How do you track skills assessments?                     Process         HR

How do you maintain training & development
information? (Class attendance, schedules, and so on) Process            HR
How do you maintain your Payroll data?                Process            PAY
How do you audit your Payroll data?                      Process         PAY
Which operations/processes do you want to streamline
for Payroll?                                             Process         PAY
Which operations/processes do you want to eliminate
for Payroll?                                             Process         PAY
Are      there     any       time-intensive    Payroll
operations/processes that need to be addressed?          Process         PAY

How do you close an accounting period for Payroll?        Process        PAY
Is the schedule to close an accounting period for Payroll
documented?                                               Process        PAY
How long does it take to close an accounting period for
Payroll?                                                  Process        PAY


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           385 of 1039
            RD.020 Process Questionnaire                                                                         8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I
How long should it take to close an accounting period
for Payroll?                                             Process           PAY
Is closing an accounting period for Payroll a hard close
or a soft close?                                         Process           PAY
How are adjustments to closed periods for Payroll
handled?                                                 Process           PAY

How do you open an accounting period for Payroll?          Process         PAY
Is the schedule to open an accounting period for Payroll
documented?                                                Process         PAY
How long does it take to open an accounting period for
Payroll?                                                   Process         PAY
Who performs the tasks associated with opening an
accounting period for Payroll?                             Process         PAY
Who performs the tasks associated with closing an
accounting period for Payroll?                             Process         PAY
Where in your accounting cycle do you run standard
reports and statements for Payroll?                        Process         PAY
What business performance statistics do you monitor
for Payroll?                                               Process         PAY
What are your Payroll reporting requirements with
respect to functional vs. foreign currencies?       Setup, Process         PAY
What are your Payroll reporting requirements with
respect to summary or detail formats? Obtain report
listing.                                            Setup, Process         PAY
What reports do you currently generate to meet your
Payroll reporting requirements? Provide examples of
each. Include source (could be manual), user,
frequency, or number of copies.                            Setup,Process   PAY
Is there any Payroll reporting requirement that your
current set of reports does not meet?                      Setup           PAY
Are Payroll reports standard across multiple Sets of
Books, for example, subsidiaries?                          Setup           PAY
Are Payroll reports standard across multiple levels
within a Set of Books, for example, divisions?             Setup           PAY
What account codes and/or descriptions are required on
Payroll reports?                                           Setup           PAY
Do you provide a "key" of content/information
somewhere on the Payroll report?                           Setup           PAY
What Payroll reports are grouped together on a regular
basis and printed in one print run?                        Setup,Process   PAY
Who receives a copy of the Payroll reports?                Process         PAY


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             386 of 1039
            RD.020 Process Questionnaire                                                                         8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I
What is the criteria for determining who should receive
a copy of any Payroll report?                           Process         PAY

How do you update a Payroll report’s distribution list?    Process      PAY
Is the process to update a Payroll report’s distribution
list documented?                                           Process      PAY
How long does it take to update a Payroll report’s
distribution list?                                         Process      PAY
How long should it take to update a Payroll report’s
distribution list?                                         Process      PAY
Who performs the tasks associated with updating a
Payroll report’s distribution list?                      Process         PAY
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Payroll
reports?                                                 Setup,Process   PAY
Do some of these Payroll reports belong in report sets?
Always being run together?                               Setup           PAY
Do the separate business units run their own Payroll
reports?                                                                 PAY
                                                         Process,Performance
What type of printers do you run Payroll reports
(including checks, purchase orders, and so on) on?
Where are they located?                                                  PAY
                                                         Setup,Performance
Do you run Payroll reports for different companies or
cost centers?                                            Process         PAY
Do you have security requirements on who can enter
data for Payroll? (for example, by company? by cost
center?)                                                 Process         PAY

Do you have security reports on who can run Payroll
reports? (by company, by cost center, and so on)        Setup,Process   PAY
Will there need to be terminal security for Payroll?    Setup           PAY
Do you run security reports on a regular basis for
Payroll?                                                Process         PAY
Do you have documentation on your current system
security requirements for Payroll?                      Process         PAY
Map each GL user to a menu structure. Will any new
ones need to be created for Payroll?                    Setup,Process   PAY
Do you review requirements for validation rules,
allowing certain Payroll accounts to be valid with only
certain other values.                                   Setup           PAY
Describe your companies’ organization.                  Setup           PAY
Include any organization hierarchy charts.                 Setup        PAY

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             387 of 1039
              RD.020 Process Questionnaire                                                                     8/31/2012



                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
How many states and countries, if applicable, do you
pay employees?                                       Setup, Metric    PAY
Do you have any unions or bargaining units? (How
many?                                                Process, Metric PAY
What system(s) do you currently use to process your
payrolls?                                            Process          PAY
How many users?                                                       PAY
                                                     Performance, Metric
How is the response time of your current system?         Performance   PAY
Do you have any PC files in:                             Process       PAY
Lotus 1-2-3                                              Process       PAY
Dbase?                                                   Process       PAY
Excel?                                                   Process       PAY
WordPerfect?                                             Process       PAY
Word?                                                    Process       PAY
Others?                                                  Process       PAY

Do you currently use or plan to install an Interactive
Voice Response (IVR) system for payroll?               Process         PAY

Are there any other interfaces to other systems
(Mainframe, PC, or manual) you have not told us about? Process         PAY
Do you have needs for scanning?                        Process         PAY
What are your online help/documentation needs?           Process       PAY
How many active employees do you have? (FTE, if
applicable)                                              Metric        PAY
How many terminated employees do you have? (FTE,
if applicable)                                           Metric        PAY
How many pension employees do you have? (FTE, if
applicable)                                              Metric        PAY
How many dependent employees do you have? (FTE,
if applicable)                                           Metric        PAY
How many non-employees (Contractors)do you have?
(FTE, if applicable)                                     Metric        PAY

How many employees support your payroll department? Metric             PAY

Include a current payroll department organization chart. Setup         PAY

Is your payroll department centralized or decentralized? Setup         PAY
 Walk through your current process of entering a new
hire into your payroll system.                           Process       PAY

              d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         388 of 1039
             RD.020 Process Questionnaire                                                                     8/31/2012



                                                        Type       =
                                                        Setup
                                                        Metric
                                                        Process                              Revisit
Process Analysis Questions                              Performance Application   Response   Y/N       OBM Level I
Include timing aspects of how the new hire data is
gathered, entered into the system and when the payroll
is run.                                                Process, Metric   PAY
Walk through your current time entry process.          Process           PAY
Include timing aspects of how and when time is
collected and entered into the system.                 Process, Metric   PAY
Include copies of time card/sheet if applicable.       Process           PAY

Walk through your current payroll processing cycle.     Process          PAY
What types of payroll frequencies?                      Metric           PAY
What is the volume of employee per payroll?             Metric           PAY
Include timing aspects of deadlines, elapsed time of
process during payroll, and any production down time
due to pay processing.                               Metric              PAY
How many taxing entities do you have?                Metric              PAY
Do you pay in states requiring city or local taxing?    Process          PAY
What taxing methods are used?                           Process          PAY

How are your employee status’s defined? (Ex. Active,
on-leave, terminated, part-time, hourly, and so on)  Process             PAY
Are your employees automatically paid or time card
required?                                            Process             PAY
Do you pay and track pension employees?              Process             PAY
If you have unions, do you track any additional
information than you would for a non-bargaining
employee?                                       Process                  PAY

Do you have employees working in different shifts?      Process          PAY
Do you have any seasonal employees?                     Process          PAY
What is your turnover rate?                             Metric           PAY
Are salary increases done mid-pay?                  Process              PAY
What is the percent of salary employees vs. hourly
employees?                                          Metric               PAY
Do you have a need for mass rate increases? Do they
need to be done retroactively?                      Process              PAY
What types of standard hours are required?          Process              PAY
Do you have salary employees that have split their
salary between multiple cost centers?               Process              PAY

Do you have any special pay processing requirements? Process             PAY
Is your overtime calculation standard?               Process             PAY

             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         389 of 1039
             RD.020 Process Questionnaire                                                                       8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Do you process any garnishments? (Volume?)                Process, Metric   PAY
How many different types of deductions are currently
set up on your system?                                    Metric            PAY
What kinds of deductions are currently set up on your
system?                                                   Process           PAY
Are there different deduction frequencies currently set
up on your system?                                 Process                  PAY
How are deductions entered?                        Process                  PAY
How many different payment types of deductions are
currently set up on your system?                   Setup, Metric            PAY
What kinds?                                        Process                  PAY
Frequency?                                                                  PAY
                                                          Metric, Performance
How are they entered?                                     Process           PAY
Do you process any shift differentials?                   Process           PAY
Do you process any bonuses?                               Process           PAY
What’s the calculation?                                   Process           PAY
Frequency?                                                                  PAY
                                                          Metric, Performance
Do you pay commissioned employees?                        Process           PAY
Do you do split week processing? What is the
calculation?                                              Process           PAY
Is there a need for holiday pay to be automatically
generated?                                                Process           PAY
Is there special processing required for holiday/PTO,
etc.                                                      Process           PAY
Are there different groups of employees that receive
different holidays?                                       Process           PAY
Do you do tip processing?                                 Process           PAY
Do you pay 3rd party sick pay?                            Process           PAY
What kinds of deferred comp plans do you have?            Process           PAY
What kind of taxable perq’s do you process (for
example, company car, company plane, awards,
contest, prizes, merchandise, employee discount, or
relocation)?                                        Process                 PAY
What kind of balances are kept?                     Process                 PAY
Do you need to pay annuities, profit sharing
distributions, and so on?                           Process                 PAY
How much historical data do you currently have?     Performance             PAY
What types of data require history?                       Performance       PAY
What is your purge criteria?                              Performance       PAY



             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           390 of 1039
             RD.020 Process Questionnaire                                                                         8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
What is your check format like? Is it the same for all
employees?                                             Process            PAY
What type of auditing do you require?                  Process            PAY
What other systems do you interface to? (General
ledger, personnel, benefits, and so on)                Process            PAY
In what medium does the interface occur?               Process            PAY
Are the other systems Oracle systems?                       Process       PAY
What outside vendors do you interface to?                   Process       PAY
Do you process an ACH tape for direct deposits?             Process       PAY
Do you receive one back for reconciliation?                 Process       PAY
Do you have other non-ACH deposits?                         Process       PAY
Do you currently use a labor distribution system?           Process       PAY
Is it part of the payroll system you currently use?         Process       PAY
Describe its structure.                              Process              PAY
What other systems does labor distribution interface
with?                                                Process              PAY
What types of reports do you currently have?         Process              PAY
Volume?                                                     Performance   PAY
Frequency?                                                  Performance   PAY

Get 1 page sample of all reports. (Include sort & breaks) Process         PAY
Who is responsible for submitting on-demand report
requests?                                                 Process         PAY

Who is responsible for creating or modifying reports? Process           PAY
What tool does this person(s) use for creating or
modifying reports?                                    Process           PAY
How long does it take to create or modify reports?                      PAY
                                                      Metric, Performance
How do you maintain your Project Set Up data?               Process       PA
How do you audit your Project Set Up data?                  Process       PA
Which operations/processes do you want to streamline
for Project Set Up ?                                        Process       PA
Which operations/processes do you want to eliminate
for Project Set Up ?                                        Process       PA
Are there any time-intensive Project Set Up
operations/processes that need to be addressed?             Process       PA
How do you close an accounting period for Project Set
Up ?                                                        Process       PA
Is the schedule to close an accounting period for Project
Set Up documented?                                          Process       PA


             d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             391 of 1039
            RD.020 Process Questionnaire                                                                         8/31/2012



                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I
How long does it take to close an accounting period for
Project Set Up ?                                           Process      PA
How long should it take to close an accounting period
for Project Set Up ?                                       Process      PA
Is closing an accounting period for Project Set Up a
hard close or a soft close?                                Process      PA
How are adjustments to closed periods for Project Set
Up handled?                                                Process      PA
How do you open an accounting period for Project Set
Up ?                                                       Process      PA
Is the schedule to open an accounting period for Project
Set Up documented?                                         Process      PA
How long does it take to open an accounting period for
Project Set Up ?                                           Process      PA
Who performs the tasks associated with opening an
accounting period for Project Set Up ?                     Process      PA
Who performs the tasks associated with closing an
accounting period for Project Set Up ?                     Process      PA

Where in your accounting cycle do you run standard
reports and statements for Project Set Up ?         Process             PA
What business performance statistics do you monitor
for Project Set Up ?                                Process             PA

What are your Project Set Up reporting requirements
with respect to functional vs. foreign currencies?  Set Up, Process     PA
What are your Project Set Up reporting requirements
with respect to summary or detail formats? Obtain
report listing.                                     Set Up, Process     PA
What reports do you currently generate to meet your
Project Set Up reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.                  Set Up,Process   PA
Is there any Project Set Up reporting requirement that
your current set of reports does not meet?             Set Up           PA
Are Project Set Up reports standard across multiple
Sets of Books, for example, subsidiaries?              Set Up           PA

Are Project Set Up reports standard across multiple
levels within a Set of Books, for example, divisions?  Set Up           PA
What account codes and/or descriptions are required on
Project Set Up reports?                                Set Up           PA


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                             392 of 1039
            RD.020 Process Questionnaire                                                                        8/31/2012



                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I
Do you provide a "key" of content/information
somewhere on the Project Set Up report?               Set Up            PA
What Project Set Up reports are grouped together on a
regular basis and printed in one print run?           Set Up,Process    PA

Who receives a copy of the Project Set Up reports?        Process       PA
What is the criteria for determining who should receive
a copy of any Project Set Up report?                      Process       PA
How do you update a Project Set Up report’s
distribution list?                                        Process       PA
Is the process to update a Project Set Up report’s
distribution list documented?                             Process       PA
How long does it take to update a Project Set Up
report’s distribution list?                               Process       PA
How long should it take to update a Project Set Up
report’s distribution list?                               Process       PA
Who performs the tasks associated with updating a
Project Set Up report’s distribution list?               Process         PA
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Project
Set Up reports?                                          Set Up,Process PA
Do some of these Project Set Up reports belong in
report sets? Always being run together?                  Set Up          PA
Do the separate business units run their own Project
Set Up reports?                                                          PA
                                                         Process,Performance
What type of printers do you run Project Set Up reports
(including checks, purchase orders, and so on) on?
Where are they located?                                                  PA
                                                         Set Up,Performance
Do you run Project Set Up reports for different
companies or cost centers?                               Process         PA
Do you have security requirements on who can enter
data for Project Set Up ? (for example, by company? by
cost center?)                                            Process         PA
Do you have security reports on who can run Project
Set Up reports? (by company, by cost center, and so
on)                                                      Set Up,Process PA
Will there need to be terminal security for Project Set
Up ?                                                     Set Up          PA
Do you run security reports on a regular basis for
Project Set Up ?                                         Process         PA
Do you have documentation on your current system
security requirements for Project Set Up ?               Process         PA


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            393 of 1039
              RD.020 Process Questionnaire                                                                        8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
Map each GL user to a menu structure. Will any new
ones need to be created for Project Set Up ?         Set Up,Process     PA
Do you review requirements for validation rules,
allowing certain Project Set Up accounts to be valid
with only certain other values.                      Set Up             PA
Please provide your organization hierarchy.          Set Up             PA
What are the types of organizations?                        Set Up      PA
Which          organizations       are           assigned
projects/tasks/employees?                                   Set Up      PA
Please provide a list of job titles.                        Set Up      PA
Please provide overall system flow diagram.            Set Up           PA
Please provide any other documentation on the existing
system.                                                Set Up           PA

Do you perform project costing, project billing or both? Set Up         PA
Do your project periods differ from your accounting
periods?                                                 Set Up         PA
Are there separate procedures necessary to open,
close, and maintain project periods which are different
from accounting periods?                                 Process        PA

How are adjustments to closed periods handled?  Process                 PA, AR, GL
How do you maintain/audit your project data?    Process                 PA,
Do you have a prospect system separate from the
customer information?                           Process                 PA, AR, GL

Do you monitor profitability/analysis by Project Type?    Process       PA, GL
Do you monitor profitability/analysis by Organization
(cost center, division, region)?                          Process       PA, GL
Do you monitor profitability/analysis by Business Line or
Function                                                  Process       PA, GL

Do you monitor profitability/analysis by Skill/Job? Process             PA, GL
Do you monitor profitability/analysis by Revenue
Category?                                           Process             PA, GL

Do you monitor profitability/analysis by Activity?          Process     PA, GL

Do you monitor profitability/analysis by Employee?          Process     PA, GL, HR

Do you track Employee Utilization, for example, billable
versus non-billable, costs versus revenues?              Process        PA, HR

              d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            394 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
Do you use projects to track Overhead activities and/or
Product Development efforts?                                Process          PA, GL
Is "activity-based costing" an issue that is important to
your company?                                               Process          PA, GL
Do you monitor profitability/analysis by Industry/Market
Sector?                                                     Process          PA, GL
Do       you     monitor      profitability/analysis  by
Customer/Customer Type?                                     Process          PA, GL

How many projects do you plan to monitor?                   Metric           PA

How often are project performance reports generated?        Metric           PA
Do you use outside vendors in your project work?            Process          PA, AP
Are project numbers system generated or manually
entered?                                                    Set Up           PA
Are different organizations responsible for different
projects?                                                   Process          PA
Does your company manage different types of projects?
What are they?                                              Set Up           PA
How many different project types does it manage?            Metric           PA
To what degree does client management influence the
volume and type of work a customer seeks?                   Process          PA
Do you complete work for public or private sector
entities?                                                   Process          PA
Do you define a Work Breakdown Structure (WBS) for
each project?                                               Set Up,Process   PA
How many tasks are included in a typical WBS?               Metric           PA
What tasks are involved in a typical WBS?                Set Up              PA
Do you assign roles or responsibilities to employees for
each project?                                            Set Up,Process      PA

How many different roles are there for each project?      Metric             PA
What are the roles for each project?                      Set Up             PA
Do you classify projects by sector, industry, or other
category?                                                 Set Up,Process     PA
How many different classifications are there for project
types?                                                    Metric             PA
What are the classifications for project types?           Set Up             PA
Do you employ controls (dates, expense type, and so
on) to restrict charges to a project?                     Set Up,Process     PA
How many different control types to restrict charges to a
project do you employ?                                    Metric             PA

            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              395 of 1039
            RD.020 Process Questionnaire                                                                          8/31/2012



                                                            Type       =
                                                            Setup
                                                            Metric
                                                            Process                              Revisit
Process Analysis Questions                                  Performance Application   Response   Y/N       OBM Level I
What are the control types to restrict charges to a
project?                                                 Set Up         PA
How many different project budget variables (total cost,
labor hours, and so on) do you track when monitoring
project performance?                                     Metric         PA
What are the project budget variables you track when
monitoring project performance?                          Process        PA

Do you use project budgets/plans for anticipated
revenue, as well as cost, to track project performance?     Process     PA
Do you budget revenues and costs at different or the
same levels of detail?                                      Process     PA
Do you validate project funding during preparation of the
budget?                                                     Process     PA
What are your categories of projects? (Direct, Indirect,
Capital, Expense, and so on)                                Set Up      PA

What types of work or service do tasks represent?           Set Up      PA

What type of Work Breakdown Structure do you use?           Process     PA

What is the maximum number of levels in the WBS?            Metric      PA
What is the maximum number of tasks in a project?           Metric      PA
Please provide a sample WBS.                                Set Up      PA
How are Work Breakdown Structures generated?                Process     PA
Do you use templates for repetitive projects?               Set Up      PA
How many customers per project?                             Metric      PA
Are projects funded?                                        Set Up      PA
How is funding recorded?                                    Process     PA
What project status do you use?                        Metric           PA
How are projects approved for setup, charges, revenue,
and invoicing?                                         Process          PA
What is the project life cycle?                        Set Up           PA
How are projects initiated?                                 Process     PA
Do you have indirect projects?                              Metric      PA

At what WBS level are cost and revenue budgeted?            Set Up      PA
Do you budget by type of expenditure?                       Set Up      PA
What budget versions do you maintain?                       Set Up      PA
What type of controls do you have on budgets?               Process     PA
How are budget changes handled?                             Process     PA
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                              396 of 1039
            RD.020 Process Questionnaire                                                                               8/31/2012



                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                        Revisit
Process Analysis Questions                             Performance Application             Response   Y/N       OBM Level I
Are hard limits on budgets enforced?                   Metric             PA
Do budgets include burdens?                            Metric             PA
Do you record customer contracts in the project
accounting system?                                     Set Up             PA
Do you track "Committed" as well as "Actual" costs for
projects?                                              Process            PA, AP, PO
What are the components/sources (requisitions,
purchase orders, pending invoices, and so on) of a
projects’ Committed costs?                             Set Up,Process     PA, AP, PO

Do you allocate or attribute overhead costs to projects? Process          PA, AP, GL, PO
To what degree does your company track activities,
costs, and revenues for "Services," performed for and
reimbursed by a customer?                                Process          PA
Explain the techniques (burdening rates, cost
multipliers, and so on) that you use.                    Set Up,Process   PA
Does your organization track shared resources, (for
example, employee from Group A works on a project
managed by Group B) with respect to revenue and
cost?                                               Process               PA, HR

Are contracts used to fund multiple projects/tasks?    Set Up             PA
Do you do commitment reporting?                        Set Up             PA
Please provide a sample commitment report.             Set Up             PA
Are burdens separated out for reporting?               Set Up             PA
Please provide samples of your major reports.          Set Up             PA
How are reports distributed?                           Process            PA
Does your company respond to Request for Proposals
(RFPs) to obtain work?                                  Process           PA
How does your company monitor the Win/Loss rate in
the RFP process?                                        Process           PA
How does your company monitor Proposal Cost
Recovery in the RFP process?                            Process           PA
How does your company monitor industries and market
sectors in the RFP process?                             Process           PA
How does your company monitor customers or
customer types in the RFP process?                      Process           PA
What is your present security scheme for project
accounting?                                            Set Up             PA
If you use roles, how many different roles have been
identified?                                            Metric             PA
How is access to labor cost/rates controlled?          Process            PA
            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                                   397 of 1039
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                                                       Type       =
                                                       Setup
                                                       Metric
                                                       Process                                Revisit
Process Analysis Questions                             Performance Application     Response   Y/N       OBM Level I
How are sub-contracted costs included in the cost of a
project?                                               Process        PA, AP

How many Time Reports are submitted?                   Metric         PA, AP

How many Expense Reports are submitted?                Metric         PA, AP

If employees submit Time Reports and Expense
Reports on-line, what software and hardware are used? Process         PA, AP
Do employees submit Time Reports and Expense
Reports on paper                                      Process         PA, AP, HR
Are costs that are associated with "borrowed"
employees, (for example, employee from Group A
works on a project managed by Group B) attributed to
lending or project organization?                     Process          PA
Do you maintain a log used to attribute the use of
equipment to specific projects?                      Set Up,Process   PA

Are purchases recorded against projects/tasks?         Set Up         PA

What are your category of expenditures?                Set Up         PA

What type of expenditures are burdened?              Set Up           PA
What types of adjustments/corrections are made to
expenditures?                                        Process          PA
What category and type of expenditures do you charge
to projects?                                         Set Up           PA
Please provide an accounting diagram of the
transactions for each type of expenditure. Include
natural account, clearing account, organization, debit
and credit.                                            Set Up         PA
How are intercompany or intracompany charges
handled?                                               Process        PA

Who approves timecards?                                Process        PA

Are timecards entered on-line by individuals, in pre-
approved batches, or imported from another system?    Process         PA

Is time entered daily, or summarized for a period?     Process        PA

Do you enter overtime?                                 Set Up         PA


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                           398 of 1039
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                                                          Type       =
                                                          Setup
                                                          Metric
                                                          Process                              Revisit
Process Analysis Questions                                Performance Application   Response   Y/N       OBM Level I

How is overtime charged?                                  Process       PA

Do you bill overtime?                                Set Up             PA
Is overtime calculated by the system, or by the user
before entry?                                        Set Up             PA

What rules are used for system calculated overtime?       Set Up        PA

Which organizations are charged for labor cost?       Set Up            PA
How do you account for borrowed/lent labor resources
for timecard purposes?                                Process           PA
Please diagram how labor cost and revenue are
accounted? Include cross charges, burdens, direct and
indirect charges.                                     Set Up            PA

Who approves expenses?                                    Set Up        PA
How are expense report          adjustments/corrections
handled?                                                  Process       PA

What cost elements are entered via expense reports?       Set Up        PA

Are expenses entered in units or dollars?                 Set Up        PA

How are expense report costs accounted?                   Process       PA

What types of expenditures are entered as usages?         Set Up        PA

How are usages recorded and entered?                      Process       PA

How is usage cost calculated and accounted?               Process       PA

How are usage adjustments/corrections made?               Process       PA

Are usages entered in units or dollars?                   Set Up        PA

How is revenue calculated and accounted?                  Performance   PA
Please provide a sample of a project budget.              Performance   PA
Do you use time-phased budgets?                           Performance   PA
What type of customer contracts do you track?             Performance   PA
What reporting is done against contracts?                 Performance   PA



            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                            399 of 1039
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                                                             Type       =
                                                             Setup
                                                             Metric
                                                             Process                              Revisit
Process Analysis Questions                                   Performance Application   Response   Y/N       OBM Level I
What accounting functions are required for each type of
expenditure?                                            Performance      PA
At what level of detail are they recorded? (individual
assets or pools)                                        Performance      PA
How do you maintain your Project Billing data?          Process          PA
How do you audit your Project Billing data?                  Process     PA
Which operations/processes do you want to streamline
for Project Billing?                                         Process     PA
Which operations/processes do you want to eliminate
for Project Billing?                                         Process     PA
Are     there     any  time-intensive   Project Billing
operations/processes that need to be addressed?              Process     PA
How do you close an accounting period for Project
Billing?                                                     Process     PA
Is the schedule to close an accounting period for Project
Billing documented?                                          Process     PA
How long does it take to close an accounting period for
Project Billing?                                             Process     PA
How long should it take to close an accounting period
for Project Billing?                                         Process     PA
Is closing an accounting period for Project Billing a hard
close or a soft close?                                       Process     PA
How are adjustments to closed periods for Project
Billing handled?                                             Process     PA
How do you open an accounting period for Project
Billing?                                                     Process     PA
Is the schedule to open an accounting period for Project
Billing documented?                                          Process     PA
How long does it take to open an accounting period for
Project Billing?                                             Process     PA
Who performs the tasks associated with opening an
accounting period for Project Billing?                       Process     PA
Who performs the tasks associated with closing an
accounting period for Project Billing?                       Process     PA

Where in your accounting cycle do you run standard
reports and statements for Project Billing?         Process              PA
What business performance statistics do you monitor
for Project Billing?                                Process              PA

What are your Project Billing reporting requirements
with respect to functional vs. foreign currencies?   Setup, Process      PA


            d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                               400 of 1039
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                                                             Type       =
                                                             Setup
                                                             Metric
                                                             Process                              Revisit
Process Analysis Questions                                   Performance Application   Response   Y/N       OBM Level I
What are your Project Billing reporting requirements
with respect to summary or detail formats? Obtain
report listing.                                      Setup, Process          PA
What reports do you currently generate to meet your
Project Billing reporting requirements? Provide
examples of each. Include source (could be manual),
user, frequency, or number of copies.                     Setup,Process      PA
Is there any Project Billing reporting requirement that
your current set of reports does not meet?                Setup              PA
Are Project Billing reports standard across multiple Sets
of Books, for example, subsidiaries?                      Setup              PA

Are Project Billing reports standard across multiple
levels within a Set of Books, for example, divisions?        Setup           PA
What account codes and/or descriptions are required on
Project Billing reports?                                     Setup           PA
Do you provide a "key" of content/information
somewhere on the Project Billing report?                     Setup           PA
What Project Billing reports are grouped together on a
regular basis and printed in one print run?                  Setup,Process   PA
Who receives a copy of the Project Billing reports?          Process         PA
What is the criteria for determining who should receive
a copy of any Project Billing report?                        Process         PA
How do you update a Project Billing report’s distribution
list?                                                        Process         PA
Is the process to update a Project Billing report’s
distribution list documented?                                Process         PA
How long does it take to update a Project Billing report’s
distribution list?                                           Process         PA
How long should it take to update a Project Billing
report’s distribution list?                                  Process         PA
Who performs the tasks associated with updating a
Project Billing report’s distribution list?               Process         PA
Is there any requirement for online (softcopy)
distribution and/or remote location printing for Project
Billing reports?                                          Setup,Process   PA
Do some of these Project Billing reports belong in report
sets? Always being run together?                          Setup           PA
Do the separate business units run their own Project
Billing reports?                                                          PA
                                                          Process,Performance
What type of printers do you run Project Billing reports
(including checks, purchase orders, and so on) on?
Where are they located?                                                   PA
                                                          Setup,Performance
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                                                             Type       =
                                                             Setup
                                                             Metric
                                                             Process                                 Revisit
Process Analysis Questions                                   Performance Application      Response   Y/N       OBM Level I
Do you run Project Billing reports          for different
companies or cost centers?                             Process               PA
Do you have security requirements on who can enter
data for Project Billing? (for example, by company? by
cost center?)                                          Process               PA

Do you have security reports on who can run Project
Billing reports? (by company, by cost center, and so on)     Setup,Process   PA
Will there need to be terminal security for Project
Billing?                                                     Setup           PA
Do you run security reports on a regular basis for
Project Billing?                                             Process         PA
Do you have documentation on your current system
security requirements for Project Billing?                   Process         PA
Map each GL user to a menu structure. Will any new
ones need to be created for Project Billing?                 Setup,Process   PA
Do you review requirements for validation rules,
allowing certain Project Billing accounts to be valid with
only certain other values.                                   Setup           PA
Do you monitor project receivables agings and/or
collections effectiveness?                                   Process         PA, AR, GL
Do you monitor project receivables agings and/or
collections effectiveness by manager?                        Process         PA, AR, GL
Do you monitor project receivables agings and/or
collections effectiveness by customer?                       Process         PA, AR, GL
Do you monitor project receivables agings and/or
collections effectiveness by organization?                   Process         PA, AR, GL
How do you group your customers for credit limits,
credit checks?                                               Process         AR

How do you group your customers for statements?      Process                 AR
How do you group your customers for interest charges
for late payments?                                   Process                 AR

How do you group your customers for payment rules?           Process         AR
How many project customers do you have?                      Metric          AR
Do you send customers statements?                            Process         AR
Do terms and conditions of customer agreements
and/or payment terms change based upon the status of
their accounts?                                      Process                 AR
How are adjustments to closed periods handled?       Process                 PA, AR, GL
Do you ever adjust receivables?                              Process         AR

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                                                           Type       =
                                                           Setup
                                                           Metric
                                                           Process                                Revisit
Process Analysis Questions                                 Performance Application     Response   Y/N       OBM Level I
How do you adjust receivables?                             Process            AR

Do you limit the amounts when adjusting receivables?       Process            AR
Do you receive deposits and/or prepayments?                Process            AR
How do you determine whether indirect labor costs,
such as overhead, are actually recovered through your
billing practice?                                     Process                 PA, GL

How do you determine whether the costs of non-labor
assets are recovered with bill rates or mark-ups?   Process                   PA
Typically, how many project-related payments do you
receive a month?                                    Metric                    AR
Does your company manage contract projects?         Process                   PA

How many different contract project types, (for example,
billing method type) does your company manage?           Metric               PA
What different contract types does your company
manage?                                                  Setup                PA
To what degree does client management influence
customer billing arrangements?                           Process              PA
Do you maintain standard bill rate schedules?            Setup,Process        PA
How many different schedules bill rate schedules are
there?                                                   Metric               PA
What are the schedule types (for example, employee,
job title, or non-labor resources)?                      Setup                PA
Do you track distinct customer contact types, (for
example, billing shipping, technical, and so on)?        Process              PA
How many different customer contact types does your
company track?                                           Metric               PA
What are the different customer contact types?           Setup                PA
Do you ever perform one project for multiple
customers?                                               Process              PA
Do you employ multiple billing methods?                  Process              PA

How many different billing methods do you employ?          Metric             PA
What are the different billing methods you employ?         Setup              PA

Do you ever use one method to bill customers and a
different to accrue revenue, for the same project?            Process         PA
Do you employ controls (dates, expense type, and so
on) to restrict billable, as well as non-billable, charges to
a project?                                                    Setup,Process   PA

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                                                           Metric
                                                           Process                              Revisit
Process Analysis Questions                                 Performance Application   Response   Y/N       OBM Level I

How many different control types do you employ to
restrict billable and non-billable charges to a project?   Metric          PA
What are the control types employed to restrict billable
and non-billable charges to a project?                     Setup           PA
Do you use standard invoice lines with default
accounting information?                                    Setup,Process   AR
Do you have any subsidiaries that bill customers in a
foreign currency?                                          Process         AR, GL
Are there any other foreign currency issues regarding
invoices and/or payments?                                  Process         AR, GL
What type of payment terms do you provide?                 Setup           AR
Do you allow split payment terms?                          Setup           AR
Do you allow discount payment terms?                   Setup               AR
What types of expenditures are entered as vendor
invoices?                                              Setup               PA
Please diagram how vendor invoices and revenue are
accounted?                                             Process             PA
Please provide a sample vendor invoice.                Setup               PA
How are vendor invoice adjustments and corrections
made?                                                  Process             PA
At what level of the organization structure is revenue
recognized?                                            Setup               PA
How do you account for borrowed/lent resources for
revenue purposes?                                      Process             PA
Are limits on revenue enforced?                        Metric              PA
Please provide samples of revenue credit reports.          Setup           PA
Do you use write-ons and write-offs for revenue?           Setup           PA
How are write-ons and write-offs recorded?                 Process         PA
How are write-ons and write-offs accounted?                Process         PA
How often are projects invoiced?                           Metric          PA
How are invoices formatted?                                Setup           PA
Please provide a sample of each format used.     Setup                     PA
Are invoices printed from the system or manually
typed?                                           Setup                     PA
Is retention applied?                            Setup                     PA
How are invoices numbered?                            Process              PA
Are all invoices generated at the same time or spread
over the month?                                       Setup                PA
Are invoices subtotaled?                              Setup                PA
Are directs costs separate from burdens?                   Setup           PA
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                                                         Type       =
                                                         Setup
                                                         Metric
                                                         Process                              Revisit
Process Analysis Questions                               Performance Application   Response   Y/N       OBM Level I
Is invoice printing centralized or decentralized?        Setup       PA
Who generates and approves invoices?                     Process     PA
Are invoicing limits enforced?                           Setup       PA
How are rates determined?                                Process     PA
How are costs marked up?                                 Process     PA
Please provide a sample rate schedule.                   Setup       PA
Are rates scheduled by job title or employee?            Metric      PA
How often do rate schedules change?                      Metric      PA

How often and for what reasons are rates overridden?     Metric      PA
What invoice adjustments/corrections are made?           Process     PA
Who collects on invoices?                           Process          PA
Do you have milestone invoices, scheduled payments,
pre-bills, and so on?                               Setup            PA
What methods of revenue recognition are used? (time
and material, percent complete, and so on)          Process          PA
What approvals are required for quotes?             Process          OSM
How do you generate quotes?                              Process     OSM
Are there product configuration requirements for
quoting?                                                 Process     OSM
Do you take sales orders over the phone?                 Process     OTM
Do you take sales orders over the web?                   Process     OTM

Do certain telesales reps work with certain products?    Process     OTM

Do certain telesales reps work with certain customers?   Process     OTM

Do certain telesales reps work with certain languages?   Process     OTM
How do you route sales calls?                            Process     OTM
Do you perform outgoing sales calls?                 Process         OTM
Do the same reps handle outgoing calls and incomming
calls?                                               Process         OTM
How many tele agents do you have?                    Process         OTM
How many different sites do you perform telephone
sales or service?                                    Process         OTM
How many agents at each site?                        Process         OTM

How many different telephone workflows do you have?      Process     OTM




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Process Analysis Questions                         Performance Application   Response   Y/N       OBM Level I




        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         437 of 1039
        RD.020 Process Questionnaire                                                                     8/31/2012



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Process Analysis Questions                         Performance Application   Response   Y/N       OBM Level I




        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         438 of 1039
        RD.020 Process Questionnaire                                                                     8/31/2012



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Process Analysis Questions                         Performance Application   Response   Y/N       OBM Level I




        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         439 of 1039
        RD.020 Process Questionnaire                                                                     8/31/2012



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Process Analysis Questions                         Performance Application   Response   Y/N       OBM Level I




        d36addc9-74bd-4807-b098-f84ce9eef835.xls                                                         440 of 1039
        RD.020 Process Questionnaire                                                                     8/31/2012



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