BOST Server Support
The United Kingdom Hydrographic Office (UKHO) plays a vital role in the UK’s maritime
Defence capability and supporting safe navigation at sea. As an agency of the MOD and a
world-leading supplier of navigational Charts and Publications, we are at the forefront of
hydrographic digital product development and services to the worldwide maritime
Post holder will work under the direction of the SBOST and report to the
Infrastructure Servers & Storage Team Manager.
Post holder will provide purchase recommendation on changes to the
infrastructure from system improvement request or incident/problem
resolution as required
Escalation of outstanding technical or resource issues through senior team
members and line management
Relay of information to business user group or internal IMT groups regarding
incident/problem resolution as well as business change progress
Analysis of impact of infrastructure changes on infrastructure availability and
data security prior to their implementation
Works under general direction within a clear framework of accountability
Substantial personal responsibility and autonomy
Plans own work, to meet given objectives and processes
Takes responsibility for personal development
The post holder is required to be a team player, self motivating with a positive and
pro active approach to the challenges that the post demands. The post holder must
be focused on the timely delivery of solutions to support the UKHO business needs
at all times.
The post holder should also possess the following attributes:
Excellent communication and interpersonal skills
Ability to plan, prioritise and assess resource requirements to meet targets and
Ability to understand the needs of the customer
Ability to make sound decisions
Hold a Full UK Driving License
KNOWLEDGE AND SKILLS
Working knowledge of Microsoft products and applications (Windows Server
2000/2003/2008/2008 R2, XP Professional/Windows 7, Exchange 2003,
Experience of supporting virtual machines
Experience of client (1st and 2nd line) support functions
Experience of backup solutions using disk and tape backups
Experience of supporting enterprise level AV deployment and management
General awareness of the IT marketplace
Operating Infrastructure – MCP/MCSE/MCITP accreditation, familiar with AppleMac
and UNIX OS, experience of MS Exchange 2003/2010, MS ISA/TMG, Assyst Service
Management tool, experience of CITRIX
Familiar with Contingency Planning – Methods and techniques used to restore
systems to use following a serious disruption
Service Management – Foundation certificate in ITIL Service Management
Experience of SAN Technology, including HP Command View, HP EVA/MSA
Certified VCP/experience with VMware (vSphere)
Experience of MS Windows clustering services
Experience with Blackberry Enterprise Server
System Management Tools (e.g. Orion SolarWinds, NetVault, VEEAM)
VB Scripting/Powershell skills
Strong aptitude for analytical thinking – acquiring understanding of complex IT
services by breaking down systematically into component parts and identifying the
relationships between these parts
Flexibility – taking account of new information or changed circumstances and
modifying understanding of a problem or situation accordingly
Ability to Identify gaps in the available information required to understand a problem
or situation and devising means of remedying such gaps
Able to establish and cultivate relationships and maintain contacts with people from a
wide variety of backgrounds
Excellent understanding of team working – working co-operatively (rather than
competitively) with others to achieve a common goal
Motivated self-starter who is able to progress work on own initiative
The salary range for this role is £23,446 - £27,846.
The salary is paid monthly by credit transfer to an approved bank or building society.
(For established Civil Servants starting pay may be determined under the rules for starting
pay on promotion, other rules will apply for those serving on a casual basis or on a period
Normally a 5-day week of 42 hours, including lunch intervals. All postholders are required to
participate in a 24/7 shift rota.
The annual allowance is 25 days on entry, rising to 27 days after 5 years and 30 days after
10 years service. In addition all staff receive 8 days public holidays and 2½ privilege days
taken at fixed times of the year.
The appointment will be covered by Civil Service Pensions. The CSP provides benefits
within the benefits and contribution limits set out by the Inland Revenue. You may be able to
choose between two pension arrangements: Nuvos or the Partnership Pension Account.
You do not have to join the Civil Service Pension arrangements; you may opt out and be
covered instead by a personal pension or the State Second Pension (S2P). Further
information will be provided to successful candidates.
OTHER BENEFITS INCLUDE
Paid and unpaid maternity/paternity leave, paid adoption leave and access to the workplace
Access to the workplace gymnasium.
This is a Ministry of Defence non-reserved post, for which applicants must be British citizens,
citizens of the Irish Republic, a Commonwealth state or EEA nations. Successful applicants
will require DVA security clearance you will, therefore, need to have resided in the UK for a
minimum of 5 years.
Completed application forms must reach The HR Recruitment Team, Walker 21, United
Kingdom Hydrographic Office, Admiralty Way, Taunton, Somerset, TA1 2DN by 24th August
2012 Earlier receipt would help the Office. The receipt of application forms will only be
acknowledged if a stamped addressed envelope is provided.
Applications will be screened initially by means of a sift board. Those candidates who fulfil
the sift criteria will be invited to interview. It is essential that application forms give a full but
concise description of the nature, extent and level of responsibilities held. The interview will
last about 40/45 minutes and will usually be conducted by 3 interviewers, whose questions
will mainly be on subjects connected with work experience as well as relevant topics of
general interest. The aim will be to gain an insight into candidates’ ability to communicate
their personal and interpersonal skills and intellectual, technical and professional ability.
The United Kingdom Hydrographic Office will carry out enquiries about age and nationality,
health and other matters, to ensure that successful candidates are qualified for appointment.
Only when enquiries are completed satisfactorily, will the United Kingdom Hydrographic
Office make a formal offer of appointment.
The Agency’s recruitment processes are underpinned by the principle of
selection for appointment on merit, on the basis of fair and open
competition, as outlined in the Civil Service Commissioners'
Principles, which can be found at www.civilservicecommissioners.org.
If you feel your application has not been treated in accordance with the
Principles and you wish to make a complaint, you should contact the
Recruitment Team, United Kingdom Hydrographic Office, Admiralty
Way, Taunton, Somerset TA1 2DN, in the first instance. If you are not
satisfied with the response you receive from the Agency, you can
contact the Office of the Civil Service Commissioners.
The Civil Service is an equal opportunity employer. It is Government Policy to provide equal
opportunity for employment, career development and promotion in the Civil Service to all
who are eligible, on the basis of ability, qualifications and fitness for work. Applications are
welcome from all suitably qualified individuals irrespective of race, gender or marital status.