BOST Server Support (JVB B3) The United Kingdom Hydrographic Office (UKHO) plays a vital role in the UK’s maritime Defence capability and supporting safe navigation at sea. As an agency of the MOD and a world-leading supplier of navigational Charts and Publications, we are at the forefront of hydrographic digital product development and services to the worldwide maritime community. THE ROLE Post holder will work under the direction of the SBOST and report to the Infrastructure Servers & Storage Team Manager. Post holder will provide purchase recommendation on changes to the infrastructure from system improvement request or incident/problem resolution as required Escalation of outstanding technical or resource issues through senior team members and line management Relay of information to business user group or internal IMT groups regarding incident/problem resolution as well as business change progress Analysis of impact of infrastructure changes on infrastructure availability and data security prior to their implementation Works under general direction within a clear framework of accountability Substantial personal responsibility and autonomy Plans own work, to meet given objectives and processes Takes responsibility for personal development ABOUT YOU The post holder is required to be a team player, self motivating with a positive and pro active approach to the challenges that the post demands. The post holder must be focused on the timely delivery of solutions to support the UKHO business needs at all times. The post holder should also possess the following attributes: Excellent communication and interpersonal skills Ability to plan, prioritise and assess resource requirements to meet targets and objectives Ability to understand the needs of the customer Ability to make sound decisions Hold a Full UK Driving License KNOWLEDGE AND SKILLS Essential Working knowledge of Microsoft products and applications (Windows Server 2000/2003/2008/2008 R2, XP Professional/Windows 7, Exchange 2003, Active Directory) Experience of supporting virtual machines Experience of client (1st and 2nd line) support functions Experience of backup solutions using disk and tape backups Experience of supporting enterprise level AV deployment and management General awareness of the IT marketplace Desirable Operating Infrastructure – MCP/MCSE/MCITP accreditation, familiar with AppleMac and UNIX OS, experience of MS Exchange 2003/2010, MS ISA/TMG, Assyst Service Management tool, experience of CITRIX Familiar with Contingency Planning – Methods and techniques used to restore systems to use following a serious disruption Service Management – Foundation certificate in ITIL Service Management Experience of SAN Technology, including HP Command View, HP EVA/MSA Certified VCP/experience with VMware (vSphere) Experience of MS Windows clustering services Experience with Blackberry Enterprise Server System Management Tools (e.g. Orion SolarWinds, NetVault, VEEAM) VB Scripting/Powershell skills Behavioural Strong aptitude for analytical thinking – acquiring understanding of complex IT services by breaking down systematically into component parts and identifying the relationships between these parts Flexibility – taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly Ability to Identify gaps in the available information required to understand a problem or situation and devising means of remedying such gaps Able to establish and cultivate relationships and maintain contacts with people from a wide variety of backgrounds Excellent understanding of team working – working co-operatively (rather than competitively) with others to achieve a common goal Motivated self-starter who is able to progress work on own initiative SALARY The salary range for this role is £23,446 - £27,846. The salary is paid monthly by credit transfer to an approved bank or building society. (For established Civil Servants starting pay may be determined under the rules for starting pay on promotion, other rules will apply for those serving on a casual basis or on a period appointment.) HOURS Normally a 5-day week of 42 hours, including lunch intervals. All postholders are required to participate in a 24/7 shift rota. ANNUAL LEAVE The annual allowance is 25 days on entry, rising to 27 days after 5 years and 30 days after 10 years service. In addition all staff receive 8 days public holidays and 2½ privilege days taken at fixed times of the year. PENSION The appointment will be covered by Civil Service Pensions. The CSP provides benefits within the benefits and contribution limits set out by the Inland Revenue. You may be able to choose between two pension arrangements: Nuvos or the Partnership Pension Account. You do not have to join the Civil Service Pension arrangements; you may opt out and be covered instead by a personal pension or the State Second Pension (S2P). Further information will be provided to successful candidates. OTHER BENEFITS INCLUDE Paid and unpaid maternity/paternity leave, paid adoption leave and access to the workplace nursery. Access to the workplace gymnasium. APPLICATION This is a Ministry of Defence non-reserved post, for which applicants must be British citizens, citizens of the Irish Republic, a Commonwealth state or EEA nations. Successful applicants will require DVA security clearance you will, therefore, need to have resided in the UK for a minimum of 5 years. Completed application forms must reach The HR Recruitment Team, Walker 21, United Kingdom Hydrographic Office, Admiralty Way, Taunton, Somerset, TA1 2DN by 24th August 2012 Earlier receipt would help the Office. The receipt of application forms will only be acknowledged if a stamped addressed envelope is provided. SELECTION Applications will be screened initially by means of a sift board. Those candidates who fulfil the sift criteria will be invited to interview. It is essential that application forms give a full but concise description of the nature, extent and level of responsibilities held. The interview will last about 40/45 minutes and will usually be conducted by 3 interviewers, whose questions will mainly be on subjects connected with work experience as well as relevant topics of general interest. The aim will be to gain an insight into candidates’ ability to communicate their personal and interpersonal skills and intellectual, technical and professional ability. The United Kingdom Hydrographic Office will carry out enquiries about age and nationality, health and other matters, to ensure that successful candidates are qualified for appointment. Only when enquiries are completed satisfactorily, will the United Kingdom Hydrographic Office make a formal offer of appointment. The Agency’s recruitment processes are underpinned by the principle of selection for appointment on merit, on the basis of fair and open competition, as outlined in the Civil Service Commissioners' Principles, which can be found at www.civilservicecommissioners.org. If you feel your application has not been treated in accordance with the Principles and you wish to make a complaint, you should contact the Recruitment Team, United Kingdom Hydrographic Office, Admiralty Way, Taunton, Somerset TA1 2DN, in the first instance. If you are not satisfied with the response you receive from the Agency, you can contact the Office of the Civil Service Commissioners. The Civil Service is an equal opportunity employer. It is Government Policy to provide equal opportunity for employment, career development and promotion in the Civil Service to all who are eligible, on the basis of ability, qualifications and fitness for work. Applications are welcome from all suitably qualified individuals irrespective of race, gender or marital status.
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