IT Asset Management – It’s Not Just
for IT Asset Managers Any More
Lynne M. Weiss
VP of Marketing
International Association of Information
Technology Asset Managers, Inc. (IAITAM)
What is an ITAM Program?
IT Asset Management (ITAM) is defined as the set of
business practices that join financial, contractual
and inventory functions to support lifecycle
management and strategic decision making for the
IT environment in support of the organization’s
overall business objectives.
Why do IT Asset Management?
Manage IT Assets so that maximum value is gained from
the use of the assets across the lifecycle and beyond
• Financial accountability
• Risk reduction such as through proper disposition of waste
• Efficiency, performance
• Customer satisfaction
• Control, long-term manageability
Key Process Areas that Make
Up a Mature ITAM Program
Acquisition Management Disposal Management Policy Management
Asset Identification Documentation Program Management
Compliance Management Financial Management Project Management
Communication and Legislation Management Vendor Management
What is an IT Asset?
• What is an IT asset?
– Hardware (PCs, servers, printers, displays)
– Mobile (pads, tablets, smart phones)
• Scope described in terms of:
– Environment (distributed, data centers)
– Life cycle (request through disposal)
– Relates to EVERY department
• Bridge between IT and organization/department through goals and
Have Your Assets Gone Into Hiding?
• Can you identify all your IT hardware and software
• How about your mobile assets? Do they just walk out
• What happens with your retired or disposed of assets?
• Are you managing the business side of Asset
Management to maximize the assets you own?
Is Asset Management a
game of hide and seek at your organization?
Asset Management: The Elevator Pitch
• Policy driven
• Savings opportunities
• Process intense
• Tools supplement process
Centralized IT Asset Management Program
• Define Asset Management Policies – encompassing
the complete lifecycle
• Can enforce standards and the exception rules to
• Start to collect asset information in an organized
manner early in the life cycle.
• Process makes trend analysis possible
To Manage or Not to Manage
• Cost of asset
• Volume in the environment
• Life expectancy
• Risk factors if not managed
– Security risks
– Loss of productivity
– Sarbanes Oxley & other legislation
• Mobility of asset
• Cost of building the IT asset management processes
Commonly Managed Assets
• Software – Licensing compliance risk – high cost and audits
• Mainframes – high cost
• Laptops – mobility, cost, risk factors
• Desktops – redeployment candidate, often leased
• PAD/BYOD devices – risk factors
• Telecom – division of ownership
• Servers – cost, risk to business continuity
Should we Manage?
• Hub, routers, firewalls
IT Asset Management Policies
• Policies govern behaviors within the organization. The
purpose of asset management policies are to have
assets that are:
– Cost effective
– Used for the good of the organization
• Topics are many times buried in policies with other
names such as Security, Acceptable use, Disaster
Recovery, Expenses, etc.
Policy Topics for Asset Management
• Privacy – no expectation of privacy
• Prohibited use – limitations on use of equipment and or software
• Personal use – rules for use non-business
• Use of non-corporate assets on the network – BYOD devices and software
allowed? Dialing in from home?
• Physical security of the equipment – loss and theft prevention, usually in the
• Commitment to energy conservation – Energy Star program, monitor sleep
• Environmental Self Audit – policy for disclosure, escalation methods
Managing the Life of the Asset
You need help - Infrastructure, Help Desk
coordination, Inventory and Tools
• In constant motion (IMAC)
• Change is frequent, with adds, deletes
• Users change
• Need rules to govern all of the movement and
Managing the Inventory
• Where is it?
• Who is using it?
• What is the configuration?
• What assets are being used with it (software,
• What is the condition of the asset?
Asset Management Tools
2 Primary tools are:
• Discovery Tool for Inventory:
– A discovery tool scans all equipment connected to the network and
uncovers details of the hardware configuration (including DMI) and
the software that is installed on the hardware.
• Ownership Repository Tool:
– A business application for IT, this tool focuses on the creation of a
repository of financial, contractual and inventory information about
the assets of the organization.
• And there are others….
End of Lifecycle
Legislation & Environmental Issues
Who is Responsible?
• The company that bought the asset is primarily
– Sale to another can transfer responsibility
– Equipment as garbage remains the owner’s issue
• Some laws are making the manufacturers responsible too
when it concerns disposal practices
Where Are We?
• Everyone has the same goals
– Increase accountability
– Uncover savings
– Reduce risk
– Gain control
– Improve performance
• Each company at a different maturity point, different
weak spots and strengths
Strategies for Success:
• Give yourself time
• Put the right people on the team across all functional business
• Educate to promote buy-in and understanding
• Set financial and measurable goals for the program and
• Don’t try to “eat the elephant in one bite”
• Stay on track and report successes
No more Hide and Seek
IAITAM Services and Resources
Professional Certifications: * Information Products:
Certified Software Asset Manager CSAM ITAK Magazine *
Certified Hardware Asset Manager CHAMP Web Events *
Certified IT Asset Manager CITAM IAITAM Weekly News
Gray Papers (IAITAM exclusive)
IAITAM Monthly Member Digest
Services and Resources: * IMUGs (Networking and Webinars with
IAITAM Best Practice Library IAITAM Members)
Certification courses, recert paths
Executive Briefings IAITAM Annual Conference and
Employee Awareness Program Exhibition *
Best Practice Blue Print
Advanced Training Courses
* Available to the Public
International Association of Information
Technology Asset Managers, Inc. - IAITAM
USA - World Headquarters Europe
4848 Munson St. NW London Office
Canton, Ohio 44718 USA Telephone: + 44(0)1865.522.123
Telephone: +1.330.628.3012 Email: email@example.com
Toll-free: +1.866.942.4826 Web: www.iaitam.org
Las Vegas Office Tokyo Office
Spanish Vista Professional Center Telephone: +81.050.5806.3345
4955 S. Durango Drive, Suite 111 Email: firstname.lastname@example.org
Las Vegas, Nevada 89113-1053 USA Web: www.iaitam.jp