Iwona Koziol by EQ7Al75w


									                                               Iwona Kozioł
                                 79 Innes Gardens, London, SW15 3AD
          Email: bykuik@yahoo.com · Telephone: landline +442083330725, mobile +447940033077
                           Nationality: Polish, Language Pair: English - Polish

Reliable and efficient with responsible and independent working attitude, able to work under pressure as a
part of the team or alone, offering flexibility and excellent organizational and multitasking skills. Fluent
English speaker with good IT skills.

Employment to date:
2007–September 2008                 Telephonic Interpreter
                                    Language Service Associates
                                    607 N. Easton Rd., Building C
                                    Willow Grove, PA 19090

                                    Remote interpreting for major UK government institutions:
                                    Tax Credit Office, Child Benefit Agency, Tax Office,
                                    Department for Work and Pensions, NHS Trust, Citizens Advice
                                    Bureau. Providing professional interpreting services for the UK clients in
                                    accordance with the code of conduct for interpreters and translators.

May 2008-present                   Secretary, Assistant Office Manager
                                   40 Harley Street Group Practice
                                   40 Harley Street
                                   London W1G 9PP

                                   Secretary to five specialist dentists; daily administrative duties include
                                   handling all telephone communications and office correspondence, ensuring
                                   smooth running of the reception, preparing letters for dentists, billing patients
                                   and banking, accounts payable and receivable, preparing claims for dental
                                   insurance carriers, preparing referrals to other private practices and hospitals
                                   preparing monthly payroll, ordering office supplies.

2005–2008                           Senior Receptionist
                                    Dr M.D. Chan & Associates
                                    337 North End Road
                                    London SW6 1NN

Duties included booking appointments for patients, confirming existing appointments, filing, maintaining and
reviewing patient database, accounts receivable, preparing daily and monthly financial reports, preparing draft letters
for dentists, sending referrals to health care providers (NHS and private hospitals), chasing up patients' referrals if
necessary, dealing with problems and queries in prompt and efficient manner (staff cover, double bookings, patient
complaints), supervising junior staff, sight translation and interpreting for non-English speaking Polish patients.

2004–2005                           Dental Receptionist
                                    Prospect Dental Care, Ltd.
                                    259 East Rand Road
                                    Suite 110
                                    Mount Prospect, IL 60056 USA

Prepared claims for patients with dental insurance and assisted in resolution of problems with insurance carriers.
Helped with bookkeeping and accounts receivable. Handled all telephone communications (booking appointments,
ordering dental materials and stationery). Provided excellent and caring customer service. On numerous occasions
performed as an interpreter and translator for non-English speaking Polish patients.
2001–2004                           Part-Time Office Assistant
HyperData Systems, LLC
8822 Major Avenue
Morton Grove, IL 60053 USA

Worked for a software consulting firm specializing in financial and medical fields. Helped prepare client
presentations in Word and mailing lists within Access database. Fielded customer service requests and coordinated
consultants in the field. Helped support the staff of seven consultants.

2001                                English Teacher
                                    Armii Krajowej 95
                                    30-150 Krakow, Poland

                                    Courses for beginners and advanced students
                                    Clients: BPH bank, Era GSM (telecommunications company), Philip

2000–2001                           Office Assistant
                                    Poliglota, Foreign Language School
                                    Plac Szczepanski 8
                                    Krakow, Poland

Organized and maintained teacher and student databases. Coordinated all school events and monitored student
recruiting. Handled all office correspondence and internet communications for school.

2005–06 University of Westminster, London             MA in Bilingual Translation (Polish)
        Modules covered: Technical Translation, Medical and Pharmaceutical Translation, Interpreting,
                          Institutional Translation (legal, financial, patent), Editing and Proofreading.
1996–2001 Jagiellonian University, Kraków             BA in English
1993–1998 Jagiellonian University, Kraków             MA in Polish Philology
1989–1998 I Liceum Ogólnokształcące, Tarnów          A levels, subjects: Latin, Greek, ancient history, literature and

Other Qualifications and Training:
2008     London                                     2 day conference Translator as Strategic Partner
2008     Birkbeck University, London                Looking at colour in Mezoamerican and South American
                                                    Archeology - seminar
2008      London                                   Awarness training on Child Protection
2003–2004 BIR Training Center, Chicago             Health Information Technology
2002–2003 BIR Training Center                      Computerized Office Support
2000      London                                   Cambridge University Ceritificate of Proficiency in English

Skills:                                Fluent in English, good IT skills including MS Office,
                                       dental software systems, editing and interpreting skills.
Professional membership:               Associate Member of the Insitute of Translation and Interpreting since 2006

Interests:                             American culture, ancient cultures, anthropology, archeology, travel, reading,
                                       swimming, Spanish.
References available upon request

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