Ahmed Mahmoud by 66B661g

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Ahmed Mahmoud El-Hefnawy                                    Contact Information:
   Network Engineer                                         Cell phone: 0160197304
                                                            E-Mail: ahmedmahmoud22@yahoo.com


 Personal Information
 Birth day:                    July 1,1984
 Gender:                       Male
 Nationality:                  Egyptian
 Address:                      Flat No. 19 ,Bld. No. 18 ,
                               8th District ,Al aboor
                               ,Cairo

 Military Status :             Exempted
 Marital status:               Married
 Driving License :             Available

 Objectives
      Seeking for a challenging and professional career in the field of Communication Engineering,
 Computer Networks, Cisco Networks and Information Technology, where I can build on a deep
 professional experience
 Qualifications
 Ministry Of Communications & Information Technology scholarship 2007 Egypt
 Network infrastructure ( CCNA & CCNP ).


 Menoufiya University / Electronic Engineering faculty July 2006
 Major:                                      Communication and Electronics Engineering .
 Degree:                                     Bachelor Degree .
 Graduation Grade:                           Good


 Working Experience
 Data Center Operations                                 January 2010 till Present
 Etisalat, Dubai, UAE

 Job Description:
     Professionally deliver a variety of technical services and operational support that is required to
 provide a highly reliable 24x7 data center environment.

 Job Designation :
 Team Leader / Data Center Operations NOC.

 Job Responsibilities :
     Create the staff KPIs’ Report after staff evaluation and Forward to the higher management.
     Assign tasks to the NOC Staff.
     24x7 Support to the Data Center Customers through phone and service desk.
     Maintain the reliability of the data center.
     Maintain the safety and efficient environmental conditions of the data center.


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    Attend the customers’ incidents immediately ,Try to solve it if possible or escalate to the
     concerned teams.
    Attend the Planned and Unplanned outages and escalate to the concerned teams.
    Arranging the access of the authorized persons to the data center and help the customers whenever
     required.

Internet Technical support ,               December 2007 to November 2009
Etisalat, Ajman, UAE

Job Description:
    Providing technical support functions for the Local Area Network (LAN) and Wide Area Networks
(WAN) include the management of hubs, switches, routers, firewalls and servers.

Job Designation :
Technical Support Representative .

Job Responsibilities :
    Provide Technical support for both Business and Home internet users.
    Configuration of customer's equipment to connect to the Internet via DSL Modem/ Router.
    Configure software to connect to Internet application servers.
    Provide customer support and technical issue resolution via E-Mail, Phone and other electronic
      mediums.
    Trouble shooting with various types of CPEs.
    Identify and correct or advise, on operational issues in customer’s computer systems.
    Answer questions regarding service features and options.

Certificates
     Preparing For Implementing Cisco IP Switched Networks (SWITCH)

    Building Scalable Cisco Internetworks (BSCI) . Cisco_Id: CSCO11235214
         Implement EIGRP operations.
         Implement multiarea OSPF operations.
         Describe integrated IS-IS.
         Implement Cisco IOS routing features.
         Implement BGP for enterprise ISP connectivity.
         Implement multicast forwarding.
         Implement IPV6.

    Cisco Certified network Associate (CCNA) . Cisco_Id: CSCO11235214 .
         Network planning and designing.
         Implementation and Operation.
         Troubleshooting.
         Technology

Courses

Technical Courses :
    CCNP : Optimizing Converged Cisco Networks.
    CCNP: Implementing Secure Converged Wide Area Networks.
    CCNP: Building Multilayer Switched Networks.
    CCNP: Building Scalable Cisco Networks.
    CCNA 4: WAN Technologies.

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         CCNA 3: Switching Basics and Intermediate Routing
         CCNA 2: Router and Routing Basics.
         CCNA 1: Networking Basics.
         Mobile Communication (GSM).

Other Courses
    General English, English Conversation, Effective Business Writing Skills
    ICDL.
    Soft Skills (120 hr) .

Language Skills

   -      Excellent Command of writing, reading and speaking Arabic Language.
   -      Excellent Command of writing, reading and speaking English Language.

Computer Literacy

   -      Ms-Windows.
   -      Ms-Office (Word, Excel, PowerPoint).
   -      Software maintenance.

Technical skills

 Cisco Systems:
     Cisco Routers 2800 Series.
     Cisco Switches Catalyst 3560 Series.
     Cisco Switches Catalyst 2950 Series.

       Last updated in:29th Mar. 2011


                         Thank You for taking the trouble of reading this document.


                                        References available up on request.




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