Progress by 1ArofGt

VIEWS: 13 PAGES: 11

									ICT Strategic Plan:
2008-10



May 2008
Context
ICT is essential for the University to achieve its ambitious expansion plans and to
operate on a day-to-day basis. It underpins our key activities, from research and learning
to administration and third mission. It is of key importance to all students and staff, as is
shown by these indicators:

      Over 11,000 network access points and 700 wireless base stations
      Over 1,800 dedicated student PCs and laptops
      Over 150,000 e-mail messages per week through the central mail server
      Over 400,000 downloads of full-text e-journal articles per annum

ICT also represents a significant level of investment for the University. Around 5% of the
University’s total expenditure is spent on ICT hardware, applications, networks and the
staff to run these in Schools and in central services. We need to ensure that this
investment fully meets the needs of University staff and students.

University ICT strategy is overseen by the Information and ICT Strategy Committee
which, in turn, reports to the Management Board. The Committee’s terms of reference
are:

The Information and ICT Strategy Committee determines strategy and policy for ICT,
library and information services in the University, subject to Management Board
approval.

To underpin the ICT Strategic Plan, the Committee:

      Oversees earmarked ICT expenditure, as part of the University’s Capital
       Investment Strategy for 2008-2013.

      Prepares University-wide policies on ICT, for example, the Computing
       Regulations.

      Updates the ICT Strategic Plan on an annual basis, so that it continues to reflect
       the University’s key aims and priorities.

The ICT Strategic Plan underpins other key strategies and planning in the University,
including the Learning and Teaching Strategy, the E-Learning Strategy and the Business
Plans of ACU and LIS.




                                             2
Principles
The ICT Strategic Plan is based on four key principles:

      Coherence: ICT is too important and expensive to be treated on a devolved,
       School-by-School basis. We need to ensure a coherent, University-wide
       approach to ICT policy by having the appropriate structures in place. These will
       include a designated Pro-Vice-Chancellor with overall responsibility for ICT, the
       Committee and the annual Strategic Plan. The other key aspect of coherence is
       the use of common hardware and software wherever feasible.

      Meeting customer needs: ICT provision must meet the needs of students and
       staff by providing a relevant range of applications and services. These need
       resilient and flexible delivery on a 24/7 basis.

      Efficiency: The efficient use of ICT will allow the University to meet its primary
       strategic aims. It will underpin research excellence; allow the efficient
       organisation of teaching and student-related procedures; enable new methods of
       learning and teaching for an expanding student population; and it will deliver the
       University’s third mission activities to the local economy and communities.

      Partnership: The staff providing ICT services in Schools, ACU and LIS need to
       continue to work in partnership, so that the best possible service is provided to
       the staff and students of the University.




                                            3
ICT Strategic Developments 2008-10
Supporting University Expansion and Business Engagement

   1. Ensure that the plans for the second campus are underpinned by a twenty-first
      century ICT and information infrastructure.
   2. Meet the objectives and delivery targets of the ICT-based South West Wales HE
      Partnership projects.
   3. Deliver on the extended remits of the JISC Regional Support Centre, the Welsh
      Video Network and IT Network Wales.

Enabling Research

   4. Extend our ICT infrastructure to match the University’s expanded research
      profile, particularly in the area of e-research.
   5. Ensure that the new PSBA network meets our research needs and investigate
      the JANET Lightpath service.
   6. Upgrade the wireless network authentication system to 802.1x and join the
      Eduroam service.
   7. Continue to investigate options for a University-wide approach to High
      Performance Computing, preferably in the context of the second campus project.

Transforming Learning

   8. Maintain our ratio of one PC or laptop to every six students; consider options for
       a standard high-end laptop platform for all students to support flexible learning.
   9. Extend our range of Web 2.0 services as an integrated part of the learning
       experience.
   10. Deliver on targets for the SWWHEP E-Learning Centre of Excellence.
   11. Participate in the HEA e-learning benchmarking process and use this as the
       basis for further e-learning developments.
   12. Further promote the importance of information literacy as a key element of e-
       learning.
   13. Maintain recurrent investment on ICT-based facilities in teaching spaces.

Enhancing Business Processes

   14. Extend the use of systems virtualisation to improve efficiency, resilience and to
       reduce energy costs.
   15. Explore other aspects of green computing, to reduce our carbon footprint.
   16. Migrate to Office 2007 and Sharepoint, including a staff development programme
       for these two platforms.
   17. Develop more unified communications, linking voice and mail.
   18. Ensure that the new HEFCW Capital Funding arrangements maintain current
       levels of ICT investment.




                                           4
Supporting University Expansion and Business Engagement




              1. Ensure that the plans for the second campus
                 are underpinned by a twenty-first century ICT
                 and information infrastructure.
              2. Meet the objectives and delivery targets of the
                 ICT-based South West Wales HE Partnership
                 projects.
              3. Deliver on the extended remits of the JISC
                 Regional Support Centre, the Welsh Video
                 Network and IT Network Wales.




    A twenty-first century ICT infrastructure is a pre-requisite for a business-facing,
     Open Innovation second campus. This will be based on a very high bandwidth
     link to the Singleton campus, an extensive wireless network, a twenty-first
     century combined research and learning centre and advanced videoconferencing
     links between the two campuses. This could also be an opportunity to establish a
     dedicated HPC facility for the whole University.
    The South West Wales Higher Education Partnership has a number of ICT-
     based projects. The Student Records project is a key partnership in that it
     underpins several other projects. The E-Learning Centre of Excellence will
     further advance e-learning across the three institutions. The Disaster Recovery
     project will significantly improve resilience and business continuity. The Virtual
     Academic Library and the Virtual Careers projects will produce innovative
     services, unlike anything else in UK HE.
    The JISC Regional Support Centre, IT Network Wales and the Welsh Video
     Network all engage with public sector organisations and businesses across
     Wales. All three projects need to deliver on their extended remits to underpin the
     University’s Business and Community Engagement Plans.




                                          5
Enabling Research




               4. Extend our ICT infrastructure to match the
                  University’s     expanded      research profile,
                  particularly in the area of e-research.
               5. Ensure that the new PSBA network meets our
                  research needs and investigate the JANET
                  Lightpath service.
               6. Upgrade the wireless network authentication
                  system to 802.1x and join the Eduroam
                  service.
               7. Continue to investigate options for a
                  University-wide approach to High Performance
                  Computing, preferably in the context of the
                  second campus project.




     The University’s ICT networks and systems need to expand alongside the
      University’s research capacity. We particularly need to meet the needs of e-
      research, including the creation of Virtual research Communities, the use of the
      UK HE grid and the manipulation of very large datasets. As mentioned
      previously, the second campus initiative will be an opportunity for a strategic
      approach to High Performance Computing.
     The University and Welsh Networking Ltd will continue to represent the needs of
      our research community as the all-Wales PSBA network becomes operational.
      We will also investigate the possibility of using JANET’s dedicated Lightpath
      network.
     Our wireless network will be upgraded to an industry-standard platform. This will
      allow us to use the JANET Eduroam service for visiting researchers.




                                          6
Transforming Learning




                        8. Maintain our ratio of one PC or laptop to every six
                            students; consider options for a standard high-end
                            laptop platform for all students to support flexible
                            learning.
                        9. Extend our range of Web 2.0 services as an
                            integrated part of the learning experience.
                        10. Deliver on targets for the SWWHEP E-Learning
                            Centre of Excellence.
                        11. Participate in the HEA e-learning benchmarking
                            process and use this as the basis for further e-
                            learning developments.
                        12. Further promote the importance of information
                            literacy as a key element of e-learning.
                        13. Maintain recurrent investment on ICT-based
                            facilities in teaching spaces.




          It is essential that we continue to develop the flexible learning environment
           developed over the last nine years. Our favourable PC to student ratio needs to
           be maintained, but with more emphasis on laptop provision and on social
           learning spaces. We will also investigate the possibility of providing a high-end
           laptop to all students, to ensure a consistent level of access to our learning
           environments.
          Continued investment in ICT-based facilities in lecture theatres and teaching
           rooms is also an essential element in the delivery of a modern learning
           environment at Swansea.
          The use of e-learning tools will accelerate. Our participation in the HEA e-
           learning benchmarking process will be valuable in supporting University-wide
           developments and standards. The SWWHEP E-Learning Centre of Excellence
           will also play a significant role in this process.
          Web 2.0 services will be further developed to enhance the learning experience at
           Swansea. A recent JISC study1 showed that 88% of new HE students regularly
           used social networking. We need to ensure that this ubiquitous phenomenon
           forms part of student engagement with learning and employability skills via e-
           portfolios.
          Digital fluency is not often matched by information literacy. We will build on the
           Information Literacy Strategy developed as part of the Learning and Teaching
           Strategy to ensure that all of our students develop this key skill for an
           information-rich world.


1
    Joint Information Systems Committee. Student Expectations Study (London: JISC, 2007).



                                                           7
Enhancing Business Processes




               14. Extend the use of systems virtualisation to
                   improve efficiency, resilience and to reduce
                   energy costs.
               15. Explore other aspects of green computing, to
                   reduce our carbon footprint.
               16. Migrate to Office 2007 and Sharepoint,
                   including a staff development programme for
                   these two platforms.
               17. Develop more unified communications, linking
                   voice and mail.
               18. Ensure that the new HEFCW Capital Funding
                   arrangements maintain current levels of ICT
                   investment.




     Virtualisation has been recognised as the current top strategic technological
      trend in ICT. Partitioning physical servers into a number of virtual servers
      increases data management efficiency and resilience. Equally importantly, it also
      reduces energy consumption and space requirements. Both LIS and ACU will
      continue to develop this technology. We will also take other measures to reduce
      energy costs, including automated powering down of student PCs.
     The next two years will see the implementation of Office 2007 and of the
      Sharepoint document management system. As well as the complex technical
      aspects of these roll-outs, both platforms will have a major requirement in terms
      of initial staff training and support.
     The trend towards unifying voice and ICT communications will continue and we
      will adopt this approach, including more VOIP (Voice Over Internet Protocol)
      where feasible.
     Between 1999 and 2008, the earmarked HEFCW Capital Funding for Learning
      and Teaching and IT Infrastructure transformed ICT provision at Swansea
      University, particularly for students. We need to ensure that the new, combined
      Capital Investment Strategy arrangements over the next five years do not affect
      this success story and allow us to maintain current levels of investment in ICT.




                                          8
Appendix One
Progress Update on ICT Strategic Targets 2007-09

Research

1. Campus network will continue to expand to support a research active University.
Progress: Ongoing improvements including completion of move to Cisco network
devices and greater resilience through diverse routing and switching.

2. Move to centralised acquisition of staff PCs connected to the LIS network, to reduce
costs and to allow future upgrades.
Progress: Successful pilot; funds permitting it will be extended to all staff using the LIS
desktop.

3. Investigate options for a University-wide approach to high performance computing
provision.
Progress: Planned use of HPC facility at Digital Pembrokeshire by some Schools.

4. As part of the Welsh Repositories Network, develop an institutional repository for the
University’s research output.
Progress: Some delays in Wales-wide roll-out; D-Space and E-Prints open source
platforms now installed.

Learning

5. The ratio of one PC to every six students will be maintained, with a growing proportion
of these as loanable laptops rather than fixed PCs.
Progress: Ratio maintained in 2007-08; need for new Capital Funding arrangements to
support this recurrent investment.

6. The wireless network will be upgraded and extended.
Progress: Upgrade to 802.1x platform delayed until later in 2008.

7. A flexible learning environment will be extended across campus, so that students can
access e-resources, e-learning and social networking learning tools on an anytime and
anywhere basis.
Progress: Increased use of wireless network by students; extension of social learning
spaces in LIC; further expansion in use of e-learning; pilot blogging service introduced.

8. An E-Learning Centre of Excellence will be established, under the HEFCW
Reconfiguration and Collaboration Fund. This will develop a learner-centred approach to
e-learning, with the development of Web 2.0 tools.
Progress: SWWHEP project launched as planned.

9. ICT-based facilities in all major teaching rooms will be maintained and further
developed on a recurrent basis.
Progress: Planned investment in 2007-08; recurrent investment needs to be maintained
under the new Capital Funding arrangements.

10. Authentication will migrate to a Shibboleth-based system, as part of the UK Access
Management Federation.




                                            9
Progress: Members of Access Management Federation; some e-resources will not be
Shibboleth complaint until next year, so have also signed up to the Open Athens
Gateway for 2008-09.

Third Mission

11. Ensure that the ICT-based HEFCW Reconfiguration and Collaboration Fund projects
are well-managed, relate to each other and meet their service aims whilst supporting the
distinctive service needs of each institution.
Progress: All ICT-based projects launched and currently under development;
Partnership has useful project management structure for all projects.

12. Continue active involvement in the PSBA procurement process.
Progress: Continuing participation; Logicalis selected in August 2007; roll-out of PSBA
started in April 2008; LIC to be a hosting site.

13. Extend the range of activities carried our by externally-funded projects like the JISC
Regional Support Centre, the Welsh Video Network and IT Network Wales.
Progress: Remits for RSC and WVN extended and expanded until 2010.

Business Processes

14. Ensure that the new arrangements for HEFCW Capital Funding maintain current
levels of support for ICT investment.
Progress: Bids for a continuation of previous ICT funding levels submitted as part of the
new Capital Investment Strategy in April 2008.

15. Explore the opportunities offered by Service Orientated Architecture for a unified
approach to business processes.
Progress: Watching brief on Cardiff MWE project; would require substantial level of
investment.

16. Develop a more environmentally-friendly approach to computing at the University,
with a particular emphasis on reducing energy consumption and costs.
Progress: Gradual move to virtualisation of systems offers significant energy savings;
automated power-down of LIC student PCs also reduces carbon footprint.




                                           10
Appendix Two: Risk Assessment


                              Inherent                                            Residual   Risk
                              Risk
Risk Description              Impact      Likeli-   Control         Measures      Impact     Likeli-   Is      Risk   Further       Action     Monitoring/Early        Risk      Current
                                          hood      Employed                                 hood      Tolerable?     required                 Warning                 Owner     Status
                                                                                                                      /Contingency Plan        Mechanisms
To minimise the possibility   Very High   Low       Investment in security,       Very       Low       Yes            Disaster    recovery     Automated               TO & KD   Reducing
of a major loss of ICT                              aircon,       back-up         High                                plan with ACU, SIHE      systems,
services due to physical                            generator,     alerting                                           and TCC                  MOM software
disaster                                            systems,      disaster
                                                    recovery

Major loss of ICT services    Very High   High      Investment in anti-virus      Medium     High      Yes            Improved DR under        Software       and      TO        No change
due to hacking and related                          and      other     security                                       SWWHEP,        further   network    constant
attacks                                             software, investment in                                           audits            and    monitoring
                                                    hardware,         external                                        penetration testing
                                                    support,          constant
                                                    monitoring of network
                                                    attacks, corporate control
                                                    of staff and student
                                                    desktops, investment in
                                                    upgraded          network
                                                    switches and routers and
                                                    virtual networking

To mitigate the effects of    High        High      Investment in aircon,         High       High      Yes            Improved monitoring      Staff and automated     TO& KD    Reducing
ICT    downtimes    during                          control and monitoring                                            systems, continued       monitoring systems
weekends and evenings                               systems, environmental                                            requests     in  LIS
                                                    monitoring       systems,                                         Business Plans for
                                                    investment in resilient                                           out-of-hours    staff
                                                    SAN hardware, software                                            support system
                                                    monitoring systems, out
                                                    of hours external support

To avoid students and staff   High        High      Publicity to all staff and    High       High      Yes            Further review of        Monitoring of any       CW        Increasing
breaching legal compliance                          students on copyright                                             digital      copyright   activity in this area
on     copyright, software                          issues,           software                                        issues, need for a
licensing or other ICT-                             licensing    audits     and                                       University Copyright
based legislation                                   guidelines to all staff and                                       Officer post
                                                    students, publicity for
                                                    other relevant legislation,
                                                    sampling of scanned
                                                    items from Blackboard,
                                                    advice from JISC Legal

								
To top