Circuit City Extends Learning Services Contract With Convergys by F2Qe57


									Circuit City Extends Learning Services Contract With Convergys
Cincinnati; February 22, 2007 – Convergys Corporation, a global leader in customer care,
human resources, and billing services, announced today it will continue to provide outsourced
learning services to Circuit City Stores, Inc, one of the nation’s leading specialty retailers of
consumer electronics, under the terms of a two-year contract extension. Circuit City has used
Convergys’ comprehensive outsourced learning services since 1999. Convergys will continue to
provide consulting services for learning content development and sourcing, operations and
administration, hosting, and delivery services.

"Since using Convergys’ training systems, we have been able to speed up the learning process
and improve the quality of training. Associates give us high marks for delivering relevant training
that helps them in their jobs," said John McKeever, Circuit City’s director of training. "We
average more than 900,000 course enrollments per year, keeping our associates informed
about new technologies and helping provide an improved shopping experience for our
customers. Convergys repeatedly demonstrates its commitment and capability to support this
vital learning environment for the success of our business."

"The scalability and reliability of our proprietary L5 Training Platform allows Circuit City to
provide timely and cost-efficient training to large groups of employees, which contributes to
improved productivity and increased sales," said Marianne Langlois, vice president of
Professional Services Learning for Convergys.

Convergys is a leader in global learning solutions, helping companies align learning with their
corporate strategy in order to reduce costs, ensure accountability, and drive breakthrough
business process outsourcing. As a trusted corporate learning partner, Convergys has provided
outsourced learning services to Fortune 1000 clients for over 12 years, with over 500 clients in
both the private and public sectors, supporting employees in 70 countries and 35 languages.
Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human
resources, and billing services. Convergys combines specialized knowledge and expertise with
solid execution to deliver outsourced solutions, consulting services, and software support.
Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to
manage the increasing complexity and cost of caring for customers and employees. Convergys
serves the world's leading companies in many industries including communications, financial
services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered
in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 75 customer contact
centers, three data centers, and other facilities in the United States, Canada, Latin America,
Europe, the Middle East, and Asia. For more information visit
(Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered
trademarks of Convergys Corporation.)
Business and Financial Media- John Pratt
+1 513 723 3333 or
Trade Media - Patricia Johnson
+1 954 236 5129 or

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