Shirley Hall (King�s School)

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CANTERBURY FESTIVAL

Venues Access Guide 2012

INTRODUCTION

This guide provides detailed information on access to many Festival venues to help ensure your
visit to Festival events is enjoyable and hassle-free. We programme events in a number of
historic buildings across the city where full access is not always possible.

In order to ensure you have the best experience possible, please tell the Box Office of any
requirements you have at time of booking and do contact the Festival Office if you would like to
discuss anything so we can make individual arrangements to meet your specific needs.

We would be happy to hear how we can improve access to the Festival programme and any
feedback you can give is always valuable; please contact Lucy on
lucy@canterburyfestival.co.uk.

IMPROVED ACCESS FOR DEAF & HARD OF HEARING AUDIENCES

Hi Kent Canterbury have provided valuable help and advice in improving access for audiences
with hearing needs and we look forward to welcoming Hi Kent clients at Festival events:
www.hikent.org.uk

Electronic Notetakers from the University of Kent can be supplied for some events, e.g. talks, if
we have sufficient notice to make arrangements to book staff and make technical
arrangements at the venue. Please contact Lucy Johnson in the Festival Office on 01227
452853 or email lucy@canterburyfestival.co.uk.

BSL sign interpreted performances are offered wherever possible and we encourage you to give
us feedback on your experience at these events.

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Canterbury Cathedral

For full details on access to all areas of the Cathedral please visit: http://canterbury-
cathedral.org/assets/files/docs/pdf/visiting/Disabled-Visitors.pdf

See the map below for details of wheelchair access.
Lift

There is a lift by the Dean’s Steps on the north-east side of the Cathedral to enable wheelchair
users to gain access to the Quire.
Assistance dogs

Assistance dogs are welcome in the Cathedral at all times.
Induction Loop

An induction loop for the hard of hearing is available in the Nave, Quire and Presbytery. Hearing
aid users should adjust their aid to T.
Parking

Disabled parking: please contact the Festival Office on 01227 452853 and arrangements will
be made to allocate you a disabled parking space on the date required. Please report to the
security office at the Postern Gate entrance to be directed to the parking spaces.

Toilets

Adapted toilets are at the south east end of the Welcome Centre.

Ramps

There is one permanent ramp for wheelchair users into the Crypt from the north door. Other
ramps, which are for industrial use by the Works Department, may be found from time to time.
These are not fit for use by wheelchairs.
THE CHAPTER HOUSE
Turn left on entering the Cloister
and enter the Chapter House at
point (11) on the map.
Exit by the same way.

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THE NAVE
Enter by the north west door (1), THE EASTERN CRYPT
which is 1.5 metres wide. Enter by the 1.22 metres wide
Cathedral Staff are available for north door (9).
assistance. Use the permanent ramp beyond it.
Exit by the same way. Exit by the same way.

Festival Club, St Alphege’s Church

Wheelchair access to the club via ramp. The venue is on one level, but there are no adapted
toilets in the venue.
Due to unreserved seating, please inform the Festival Office in advance of your requirements so
that seats can be reserved for you and your party.

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Canterbury Cathedral Lodge

• Adapted toilets are situated by the main entrance.
• A lift gives access to the first floor area.
• All areas are fully accessible by wheelchair.

Due to unreserved seating, please inform the Festival Office in advance of your requirements so
that seats can be reserved for you and your party.

For full details on access to all areas of the Cathedral please visit: http://canterbury-
cathedral.org/assets/files/docs/pdf/visiting/Disabled-Visitors.pdf

Shirley Hall, King’s School

Wheelchair access to the hall is via a lift to the first floor. Please inform the Festival Office in
advance so we can ensure the lift is ready for use.

Adapted toilet located beneath the school dining hall (approx 50 metre from hall).

Disabled parking: please contact the Festival Office on 01227 452853 and arrangements will
be made to allocate you a disabled parking space on the date required. Please report to the
security office at the Mint Yard Gate entrance to be directed to the parking spaces.

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Gulbenkian, University of Kent

• 12 wheelchair spaces available - advance booking essential
• Free parking spaces for Blue Badge holders
• Level access to the theatre, foyer and bar through automatic doors
• Adapted toilet in the theatre foyer
• Guide dogs welcome

An infra-red system is available for the hard of hearing. This allows patrons to independently
control the level of volume required, from any seat in the theatre. Two types of headsets are
available; one for people without hearing aids and one for use in conjunction with a hearing
aid, by switching it to the 'T' position. These are available from the Box Office for a refundable
deposit.

To ensure the best use of facilities, please notify the Box Office of your requirements when
booking. Gulbenkian Box Office: 01227 769075

For full details on access to this venue please visit: http://www.disabledgo.com/en/access-
guide/gulbenkian-theatre/x---canterbury

St Mary’s Hall Studio Theatre

This venue is not suitable for wheelchair users. Please contact the Festival in advance on
01227 452853 to discuss your requirements.

Assistance dogs are welcome.

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Theatre Royal Margate

The Stalls and Stalls Bar are accessible to wheelchair users and people with mobility
difficulties, unfortunately the Dress Circle and Gallery are inaccessible due to the historic
building.

There are seven spaces for wheelchair users per performance, subject to availability. Please
inform the box office of your requirements at the time of booking.

There is an induction loop system for the hard of hearing (subject to availability). Please inform
the box office at the time of booking that you would like to use the system so that they can offer
you seats in the appropriate area of the auditorium.

Assistance dogs are welcome, please inform the box office at the time of booking so that they
can allocate appropriate seats for you in the auditorium.

Theatre Royal Box Office 0845 130 1786

St Peter’s Methodist Church

St Peter’s has full wheelchair access and adapted toilets.
Parking for Blue Badge holders is available next to the church.
An infra-red hearing loop system is available.
Assistance dogs are welcome.

ABode Canterbury
The ABode Hotel offers a new venue this year and benefits from good access.

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Disabled access is via the back of house (staff entrance), please let the Festival Office know of
any requirements you have in advance of the event.
Adapted toilets are on the ground floor (down 3 steps).
There are two parking spaces available for Blue badge holders, please contact the Festival
Office to ensure one is reserved for you.
Assistance dogs are welcome.

The Marlowe Theatre
The Marlowe Theatre has a greatly improved access thanks to the new building and improved
audience support. Please see the link below for more details on whole range of access.

http://www.marlowetheatre.com/page/3013/Access

It provides:

 A maximum of 12 permanent wheelchair positions available over all three levels in the
main auditorium
 Hearing loops for customers with a hearing aid in the main auditorium
 Sennheiser headsets for hard-of-hearing patrons without a hearing aid in the main
auditorium
 Fully accessible toilets on every floor within easy reach of the main auditorium
 Lift access to every floor
 Accessible counter space at the Box Office, in the bars and The Riverside
 Assistance dogs are welcome in the building, main auditorium. Let us know in advance
if you need a dog-sitter and we will arrange this
 There is no public parking on site but we offer a limited number of parking spaces for
customers who are Blue Badge holders, available on a first-come first-served basis
 There is a drop-off point available with step-free access to the main foyer
 We have limited space available for scooter parking

The Marlowe can also accommodate group visits, subject to availability. However, pre-booking
is essential. To get priority booking you can join our Access Mailing List. If you have any more
questions or comments please contact Sarah Munday on 01227 862270.

St Gregory’s Centre, Canterbury Christ Church University

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NB. Please note that St Gregory’s Centre is currently under refurbishment. We have listed the
access guide from before the refurbishment but will not have a revised guide until closer to the
event.

Please contact the Festival Office on 01227 452853 for more information.

Car Parking

For all concerts, Blue Badges holders are advised to:
i) Disembark by the pedestrian gate to St Gregory’s, near the west end of North
Holmes Road. The pedestrian path leads directly to the entrance to St Gregory’s.
ii) The car should be left on the road with a blue badge, or if driven by a colleague, left
in the main car park of St Gregory’s.

Some car parking reserved for Blue Badge holders may be available in the College’s other car
parks, but please note that all gates onto North Holmes Road, except for Gate Four, are shut
after 6pm.

Access on Foot

There is a paved path that leads from the car park, which is level up to and in through the main
doors. The outside door is open prior to, but closed during performances.

Inside the building, the inner doors may be opened by means of a push pad located on the
right hand wall in the lobby. The flooring inside the Centre is wooden and level.

Additional facilities

• Seating is provided which is easily manoeuvrable, allowing wheelchair users to sit
wherever they wish.
• There is an adapted toilet in the Centre, suitable for wheelchair users.
• The University is currently upgrading the sound system to improve facilities for the hard
of hearing.
• Handrails have been provided to assist access up the steps and onto the stage for
disabled performers.

Augustine House, Canterbury Christ Church University

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Augustine House is a brand new Library and student services centre that has been built to
provide students with an improved range of learning opportunities, including state-of-the-art IT
facilities and creative learning spaces.

Car Parking

Disabled drivers or passengers holding a complete Blue Badge will be able to park at
Augustine House. There are seven spaces located at the rear of the building, reached by driving
down the road between Augustine and the Peugeot Garage. You will be able to leave your
vehicle there for up to three hours; the spaces will be monitored by our Security and Care
Takers to ensure that only bona fide Blue Badge holders use this facility. There is a controlled
entrance into the building from the parking area, which you will be able to use by video link to
request assistance from the Reception staff.

Access to upper floors

Lifts are provided to the upper floors, as well as stairs. The lifts hold 13 people and will
therefore be of sufficient size to transport large electric wheelchairs.

Toilet facilities

Accessible toilet facilities are provided on each floor, including an adapted WC and shower on
the ground floor. Alarm cords are provided in all accessible facilities, with response provided
by the Security Team.

Facilities for Visually Impaired people

In addition to those facilities described elsewhere in this guide, Augustine House also offers a
Guide Dog Relief in the grounds at the rear of the building.
Colour and texture have been used within the building to aid visually impaired users to
orientate themselves within the space and to locate the service or facility that they require.

Facilities for Hearing Impaired people

Fixed induction loops are provided at the Reception Desk, the i-Zone desk, and within the
individual meeting rooms. It is also possible to borrow a portable induction loop via the i-Zone.