411 W.83rd Ave, Denver, CO 80221
Information Technology Professional
Business-focused IT leader providing stable and secure systems to implement
business capabilities, business processes and maximizing effectiveness.
Provides hands-on leadership and direction to ensure technology aligns with
corporate strategy and tactics.
Direct accountability for day-to-day technical operations and long-term systems
technology strategy and planning.
Effective communicator who uses clear business language to engage users.
Pride Sports LLC, Burnham, ME Feb 2009-Present
Information Systems Manager
Hands-on manager with a versatile set of skills. Performed a variety of job roles,
including systems and network administrator, help desk manager, telecom support and
project manager. Managed close knit team supporting systems and desktops.
Worked closely with team to balance work load and provide technical guidance.
Developed, motivated, and retained high-performing staff.
Evaluated network monitoring and inventory systems selecting Spiceworks for
usability and cost savings providing real time alerts and asset tracking
Documented entire areas of oversight for network administration and systems
administration, hardware, software, systems and processes.
Conducted in-depth assessment and performed due diligence to select
consultant for implementation of Cisco ASA during ISP/DNS transition.
Migrated servers on aging hardware to virtual machines providing business
continuity and further solidifying disaster recovery plan.
Secured remote and mobile office users with cloud based Symantec Endpoint
Protection solution while also reducing weekly administrative requirements with
Mentored IT Support Technician leading to improved desktop support
performance and technical certification.
Researched fiber optic upgrade and internet service provider change providing
increased data and phone services.
Established and maintained vendor relationships and provided oversight and
guidance for purchasing and projects.
Developed standard desktop build images and coordinated refresh of entire
company leading to support requests volume reduced by ~50%+.
Coordinated the successful image creation and deployment to disaster recovery
machines most critical to daily manufacturing operations.
Installed System Center Virtual Machine Manager facilitating creation, P2V
conversion and management of virtual machines insuring server stability.
Replaced varied legacy backup tape systems with standardized ARAID hardware
solution layered with Cloud backups across enterprise insuring data security.
Trained IT Support Technician to manage backup operations, antivirus
monitoring and equipment status checks.
Planned, designed and coordinated purchase of replacement SQL Server 2008
database servers and systems for ERP system upgrade.
Windows Systems Administrator
Managed and maintained network and systems on multi-national WAN consisting
of 5 remote offices in site-to-site VPN delivering customer uptime service access.
Administered 30 Windows 2003/2008 Servers (physical & virtual) on network
while providing desktop support to over 160 users.
Provided multiple layers of SQL Server database backups local and LAN based
with successful restore testing.
Captured images of all critical operational computers with Acronis insuring
effective response and minimized downtime due to any hardware failures.
Implemented Windows Server Update Services system providing managed
control and security of corporate network patching and updates.
Introduced virtualization with MS Hyper-V virtual machines to corporate
environment maximizing cost effective use of hardware and licensing.
Constructed stable email communications infrastructure on Exchange Server
2007 platform and secured all traffic with Symantec Mail Security.
Delivered consistent ERP system access through Citrix MetaFrame XP
administration while coordinating effective and secure remote use.
Secured remote site VPN’s with Cisco appliances and internet traffic flow with
implementation of Barracuda Web Filters.
Maintained Mitel controller and phone equipment and Repartee voicemail system
enabling reliable communications for customer service department.
Genesis Solutions Inc., Denver, CO June 2005 - Jan 2009
Windows Systems Administrator (IT Contracting)
Established and maintained Windows Server 2003 Network for client.
Installed a cost effective Small Business Server 2003 retaining Active Directory
rights while implementing Exchange Server 2003.
Spearheaded migration of Active Directory, applications, data, and Exchange
Information Store from legacy hardware to new server hardware.
Upgraded CRM 1.2 to MS Dynamics CRM 3.0 deploying SQL Server 2005.
Secured corporate network with SonicWALL firewall and Symantec AntiVirus.
Recovered data from failed and failing hardware and systems restoring securely.
Provided desktop support to staff and contractors maximizing productivity.
Unicel (RCC Wireless), Burlington, VT Sept 2004 - March 2005
Associate Account Executive
Communicated in courteous professional manner to customers daily.
Met or exceeded targeted sales goals consistently each month.
Conducted mobile equipment training to new employees easing transition.
Calvary Chapel Christian School, Orrington, ME Aug 2002 - Aug 2004
Computer Instruction / Tech Support
Collaborated in the setup and configuration of Linux server saving costs.
Instructed classes in keyboarding, computer concepts, and web design.
Installed and maintained student computer lab.
Refurbished entire school supply of donated PCs and printers.
Calvary Chapel Christian School, Murrieta, CA 2001-2002
Information Systems Support
Provided desktop support for a 150 client network with multiple student labs
Installed and configured Windows operating systems and office suites.
Maintained and repaired desktop computer systems and peripherals.
Completed daily administration of server tape backup rotation.
Systems Windows Server 2000/2003/2008, Small Business Server 2003, Exchange
Server 2003/2007, SQL Server 2000/2005, Hyper-V, Citrix MetaFrame XP
Software Symantec Endpoint Protection, Symantec Backup Exec, MS Office
2007/2010, Windows XP/Vista/7, Spiceworks
Hardware Cisco PIX/ASA Firewalls, SonicWALL Firewall, Linksys Wireless Routers,
Barracuda Web Filter, ARAID Backup Devices, Mitel 3300 Controller
Networking Active Directory, DNS, DHCP, TCP/IP, VPN, FTP, IIS
Languages XHTML, CSS, WordPress CMS
United States Marine Corps – US and Worldwide Locations 1995-1999
Infantry Squad Leader & Training NCO
Selections: Division Marine of the Quarter, Battalion NCO of the Quarter
Awards: Honor Graduate Squad Leader’s and Corporal’s Courses
Promotions: Meritoriously Promoted to Corporal and Sergeant
EDUCATION, TRAINING, AND AWARDS
2000-2001 Husson College Information Systems Bangor, ME
1999-2000 University of Maine Computer Science Orono, ME
1993-1995 University of Maine Computer Engineering Orono, ME
1991-1993 University of Vermont Electrical Engineering Burlington, VT
CompTIA Network+ - Windows Server 2003 – Exchange Server 2003 – Project
Dean’s List Recipient at All Schools
Project Management Institute (PMI)