JOB DESCRIPTION by HC120830212437

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									        PERSON SPECIFICATION

        ADMINISTRATION ASSISTANT

                                                                              Essential      Desirable
Qualifications:
Good general education to include good numeracy and literacy skills              √
Vocational qualification in administration                                                              √
Experience and Knowledge:
Experience of customer service provision                                         √
General office and administration experience                                                            √
Experience of setting up and co-ordinating training                              √
Experience of rostering                                                          √
Attention to detail                                                              √
Customer Focus:
Ability to demonstrate a high level of commitment to customer care values        √
when dealing with internal and external customers
Ability to provide excellent customer services over the telephone or in          √
person
Ability to establish customer requirements and decide on an appropriate          √
course of action
Ability to take responsibility for following through enquiry or task             √
Continuous Improvement:
Ability to demonstrate a commitment to self-development, continuous                                     √
improvement and on-going professional development
Ability to reflect and learn from experience                                                            √
Communication:
Ability to communicate effectively in person, by telephone and via               √
email/text message
Ability to choose the appropriate method of communication for the                √
circumstance
Team Work:
Ability to work effectively as part of a team in achieving corporate             √
objectives
Ability to support other team members                                            √
Planning:
The ability to plan and prioritise workload in a highly organized way, to        √
meet deadlines
Thinking:
The ability to be proactive and think creatively                                 √
IT:
Highly developed IT skills in MS Office programs, particularly Word, Excel,                             √
Publisher and Outlook and databases
Good keyboarding skills                                                                                 √
Intermediate Excel                                                               √
Rostering system                                                                 √



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