Key Drivers for Development
and Growth Of Domestic BPO
NK Goyal, President CMAI
Chairman Emeritus, TEMA. Vice Chairman ITU APT
Chairman, ITPS Dubai
Member, Governing Board Telecom Equipment and Services
Export Promotion Council (Govt. of India)
Bharatico BPO Conference
World BPO/ ITO Forum
23rd May 2012 , Maurya Sheraton New Delhi
CES, 2009 being inaugurated and ribbon cutting at Las Vegas on 8th January, 2009 by NK Goyal with Sir
Howard Stringer, Chairman & CEO of Sony Corporation, Mr. Tom Hanks, the American movie star,
Mr.Gary Yacoubian, Chairman CEA & President of Myer-Emco AudioVideo, Mr. Gary Saprio, Vice
President of CEA, Ms. Qu., Presixdent, CECC China, Mr. Patrick Lavelle, President and CEO of Audiovox,
Mr. Peter Lesser, President and CEO of X-10 (USA) Inc, Mr. Loyd Ivey, Chairman and CEO of MiTek
Electronics and Communications, Mr. Jay McLellan, President and CEO of Home Automation, Inc. (HAI),
Mr. Mike Mohr, President of Celluphone, Mr.Grant Russell, President of Kleen Concepts
CMAI prime Integrated Association of India representing all
verticals of ICE, telecom sector of India in India having more
than 54 MOUs with International organizations with branch
offices in USA, UK, Japan, Korea, Singapore, Taiwan, China and
It offers one window service for information dissemination,
guidance on setting up businesses in India.
It connects to Industries, Government, Trade and Business
It is involved in policy formulations with Government and other
stake holders for Technology Innovations, Indigenous
It is developing scientific knowledge and practical means for
protecting human ecology and environment from the harmful
effects of environmental hazards like e waste, radiation etc.
It assists manufacturers to maximize competitiveness in the
domestic and international markets.
It also offers consultancy services on turn key basis through its
Over the past 20 years or so, extraordinary transition
has taken place, from a world of low count of basic
telecommunication link to a world where more than
2.4 billion people use internet.
Key to the Extraordinary Communication Transition
is: Mobile, which virtually brought ICT to reach all
world’s people in a short span of time.
IT services in Indian Domestic Market -the fastest
growing segment, growing by 18 per cent to reach
Rs. 589 Billion, driven by increasing focus by service
With more than 950 Million Fixed and Wireless
Telephone subscription, India has become “largest
and fastest-growing ICT market” in the world.
Domestic IT BPO Sector
To grow by over 16 per cent (including hardware) in
FY2012 to reach Rs. 1,533 billion; hardware and IT
services account for 79 per cent of total revenues
Indian Hardware market to cross 615 billion in
FY2012, driven by rapid uptake in notebooks/
netbooks/tablet computers, mobility devices,
improved connectivity tools, etc.
Uptake of IT-BPO in India is steadily increasing, with
demand coming from both consumers and
enterprises, government’s technology infrastructure
initiatives, unified communications and availability of
world-class telecom infrastructure and services
India’s infrastructure development landscape is expected to
transform to the next level in the coming years, driven by the
Government’s massive thrust on over USD 1 trillion in
investments (2013-17) on infrastructure development.
Further simplification of laws and regulations, large scale
investments in e-Governance projects and focus on establishing
the national cyber security policy
Improving connectivity across the Country, specifically in Tier II
and Tier III cities: rural areas with broadband.
Disruptive technologies in mobile and cloud computing are
providing Indian software product firms with new revenue
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