Agreement for the Provision of Services by EEsP8g


									                     Southwark Children's Centre Service Specification
                               October 2009-March 2011

1. Introduction: This service specification details the activities that will be carried out by
the Organisation. Southwark Council’s Sure Start Children’s Centres (SSCC)
programme will commission services that reflect the Governments “Every Child Matters”
agenda and strategic priorities set out in Southwark's Children and Young People’s Plan
outlined in section 7 below under ‘service objectives’ .

2.         Service Title: Speech & Language Therapy (SLT) Service

3.         Service Management, Staffing & Resources

3.1.       Service Lead: Lindsay McLelland / Nicky Lock
                        Children’s Speech & Language Therapy Department,
                        Sunshine House
                        Southwark children and young people’s development centre
                        27 Peckham Road
                        SE5 8UR

Telephone:               0203 049 8064
Fax                      020 7771 3410
E-mail                   lindsay.mclelland/

3.2.       Other posts funded under this agreement:


          4.0 wte Band 3 SLT Assistants
          1 wte Band 5 00 6 00 SLTs
          3.4 wte Band 6 08 Specialist SLTs
          4.6 wte Band 7 08 Highly Specialist SLTs
          1 wte Band 8a 05 Principal SLT

   wte Band 8b SLT Team Leader
4.       Principles and ethos of Southwark’s Children’s Centre Programme

4.1.     Vision

Children’s Centres will operate within the framework of the Young Southwark’s vision

         ‘Southwark will be a place where every child and young person can
         have high expectations and the best opportunities. We will work
         together with children, young people and their families so that they
         can grow up in good health, feeling safe and secure, and realize
         their full potential in life’.

4.2.     The Sure Start Children's Centres programme is a national initiative aiming to
         improve outcomes for children under five and their families through developing
         local Centres (or networks of Centres) offering integrated education, childcare,
         health and family support services.

4.3.     All services will contribute to the aims and key objectives of Southwark Children's
         Centre Programme which is specifically focused on ensuring access by those
         communities whose take up of services in the past has been low. Young parents,
         lone parents, parents of disabled children, parents from minority ethnic families,
         parents with a learning disability or mental health problem, those experiencing
         domestic violence or misusing drugs, families of offenders, and families in
         temporary accommodation can be among those most in need who are often
         excluded from mainstream services.

         The national Children’s Centres programme is focused on supporting children
         from birth until their fifth birthday, and supporting their parents from conception

4.4.     Services commissioned in Southwark will also have this age range as their focus.
         In most cases services will continue to provide support to children up until the
         end of the Foundation Stage in school (the end of the reception year), when
         children will have passed their fifth birthday. Services will also need to be
         supportive of the transition of children into school Year One.

4.2.     All commissioned services will deliver outcomes as defined in the Government’s
         ‘Every Child Matters’ objectives as follows:

        Be Healthy
        Stay Safe
        Enjoy & Achieve
        Make a Positive Contribution
        Achieve Economic Well-Being

5.       Statement of purpose:

         To give children in Southwark the best start in life through the provision of
         integrated early learning, care, family support, health and employment services.

6.       Aims

        To improve outcomes for children under 5 across Southwark
        To reduce the inequalities in outcomes between the most disadvantaged children

7.       Service objectives:

Key ‘Every Child Matters’ Outcomes:

        Be Healthy
        Stay Safe
        Enjoy & Achieve
        Make a Positive Contribution
        Achieve Economic Well-Being

Southwark’s Children and Families’ Trust’s Priorities:

Thinking family – families at the centre of all we do
        Simplifying how you access services and information about them
        Improving the quality, suitability and range of activities for children and young
        Independence for children and young people with learning difficulties and/or
         disabilities, and their families

Narrowing the gap – better and more equal life chances for all
        Better health for babies, infants and mothers
        Early years provision that meets the needs of vulnerable children
        Raising the achievement of those groups falling behind

Children Centres Core Offer:

    Speech and language and other specialist support;
    Activities which increase parents/carers understanding of their child’s development;
    Early identification of children with special needs and disabilities with inclusive
     services and support for their families.

8.     Aim & Summary Description of the Service

8.1.     SALT provision will supply early intervention assessment and advice to children
         and families with identified needs across Southwark. The service will offer more
         flexibility to increase access, effectiveness and parental choice through a range
         of enhanced services including individual and group interventions enabling
         greater access to core SLT services. The service will also include a training
         component that meets the needs of practitioners, parents/carers and child
         minders. The third element of the provision will focus on health promotion as

8.1.2. Early Intervention will include clinic and outreach work in Early Years
       Settings/Nurseries /SSCCs and through a home visiting service. The provision
       will, include further development of the Nursery Service ensuring that SLT
       provision links with a range of individual settings. The SLT provision will provide
       community sessions for parents/carers and drop-in’s to increase local access to
       information, advice and service facilitating earlier intervention.

8.1.3. The model of direct clinical intervention will be based on providing the service to
        the child/family for a maximum of three-months when they will either no longer
        require the intervention, or will have been transferred on to mainstream SLT
        provision and/or other core Children’s Centre services.

8.1.4. SALT provision will develop a model of multi-agency working: working with
       partners to ensure a holistic integrated approach to include the following

8.1.5. Joint home visits/sessions (e.g. Parents Network Lunches where these are
       developed), input into case discussions/planning (e.g. Special Needs
       Forum/complex case discussion groups).

8.1.6. Good practice development across/between partner agencies – particularly
       working to parental involvement and service development across agencies and
       SSCCs for particular groups e.g. children with Special Needs & their families;
       promoting support, access and equity of service provision in all areas

8.2.     SLT provision will include a training element as follows:

8.2.1. Practitioner training for established and new workers. SLT will input into the
       training needs of CC staff at two levels:

8.2.2. Foundation level: Rolling programme – 2 day training across the year (every 2
       months) with follow-up to support skill use and delivery within Early Years
       settings and home based service.

8.2.3. Skill maintenance:
     Refresher sessions developed (1 session) – provided regularly in flexible format
       to increase access e.g. modules/twilights/centrally run
     Language groups; training workers to identify children, identifying & developing
       resources and run groups on rolling basis – with consultancy from SLT

        Child Health promotion; sessions on speech & language development, referral
         processes, specifically targeted at Health Visiting teams and Early Years Settings
         /Childminders. This element will also be available to SSCCs practitioner teams
        Additional training as requested by professional groups; e.g. phonology.

8.2.4. Advanced training: This will include special needs areas including visual
       support/PECS – Picture Exchange Communication Systems, signing & verbal
       systems; Disorders e.g. Autistic Spectrum Disorders and storytelling. This
       training will be delivered in conjunction with partner agencies e.g. Children with
       disabilities team/ Early Intervention Team, Book start.

8.2.5. SLT will work closely with Early Years Consultants to deliver support to settings
       in addition to enabling workers to support children with individual needs.

8.2.6.   Training for Parents/Carers

This element of the training programme to include;
 Speak & Play groups/courses run in collaboration with the Health Visiting Service
 Parent based intervention language groups e.g., Piloting of Parent/child interaction,
   narrative and speech groups,
 Individual training/coaching pertinent to individual children and family needs
 Other sessions provided jointly with partners e.g. language & behaviour sessions
   and messy food play

8.2.7. Training for Childminders

This element of the training programme to include;
 A range of sessions to target identification and referral, language development,
    facilitation strategies and resources, and work with Childminder Network Co-
    ordinators on skill development and maintenance.

8.3.    Health Promotion advice and early intervention
This element of SLT service will provide the following activity:

8.3.1. Information sessions and collaboration and input into partner sessions

        Previous campaigns e.g., Keep Your Language Alive, Talk and Play Everyday,
         Watch Less Talk More, Songs and Rhymes Anytime are maintained.
        Consultation with parents about other relevant topics to explore if there are
         additional areas in need of highlighting for SLT workers
        Language development and facilitation sessions provided as requested locally
         into community groups or Early Years Settings, Childminding Networks etc
        Post-natal sessions; providing sessions into groups focusing on resources,
         activities and strategies to use with children from birth to 12/24mths
        Information provision within all groups/sessions; available broadly across
         sessions in SSCC area on a regular basis to answer questions and provide
         information, including promotion of local SLT team and the SLT service.
        Language & Literacy sessions; run jointly with Bookstart including promotion of
         books/reading and communication

       Other sessions; development of sessions jointly with partners and community
        groups, as needed for the local area or borough-wide.

9.    Service Objectives

     Early intervention for children identified as experience language delay
    Greater access to staff who have received training and on-going support
    Input from parents/other practitioners who have received cascaded skills
    Increased access to information and informal/formal support opportunities for their
     parents, within their community
    Greater anticipated communication development – leading to increased access to
     the curriculum; reduced social isolation and increased employment prospects

9.1.        Activity/outputs

                  Target Group                                         10/09-    2010-11
           1.     No of referrals received by agencies                  338        450
           2.     No of self referrals received                          12        24
           3.     Number of ‘new’ children/families receiving a         100        300
           4.     Number of existing children/families receiving a      37         100
                                                         Total 3 & 4    137        400
           6.     No of training sessions to practitioners               50        100
           7.     Of those sessions provided in 6 above, the no          40        64
                  of sessions in voluntary sector early years
           8.     Of those sessions provided in 6 above, the no of      25          36
                  sessions in statutory early years settings
           9.     No evaluations to assess provision                     1          2
           10.    No of parents/practitioners/childminders              750        800
                  benefiting from training provision
           11.    No of health promotion sessions                       200        300
           12.    Attend borough-wide mangers’ meetings                  2          4
           13.    Attend practitioner meetings                           8         16
           14.    Active participation on CC advisory boards             0         1-4
           15.    Contribute to impact measures of programme             1          4

    9.2.        Integrated working within the Common Assessment Framework (CAF)

9.2.1      SLT will maintain links with statutory and other voluntary local agencies working
           with children. In particular, SLT will be required to liaise with other Children’s
           Centre commissioned provision and day-care settings to ensure that the overall
           needs of the child are met.

9.2.2    Where SLT is undertaking direct support work with individual children, it must
         work within the principles and procedures set out Southwark’s Integrated
         Working guidance. A core principle is enabling the family to own the solutions
         that address the needs they and their children face. A related principle is that
         ownership of the case remains with the agency / service that first identifies the
         need, until such time as their involvement is no longer appropriate / necessary to
         ensure progress.

9.2.3    Through the use of the Common Assessment, SLT will work with the child and
         family to address the identified needs, seeking advice and guidance from other
         agencies as appropriate. The CAF assessor will act as a TAC Co-ordinator
         where a TAC response is required to achieve outcomes for the child and family;
         this role changing as the needs of the child and family change.

9.2.4    SLT will ensure that a Common Assessment is completed (if this assessment
         has not already been done), that a TAC is in place and that a single plan with an
         effective co-ordinator and clear outcome measures is in place for all children and
         families in scope to the service.

9.2.5    Such plans should be regularly reviewed and form the basis of demonstrating the
         impact that SLT has on promoting resilience and reducing risk for our youngest
         children and their families.

 9.3.1     Improving the evidence base for impact of service

         Outcomes                          National Indicators Service specific
         Improve services for              NI 54: Services for SaLT will propose
         disabled children and their       disabled children   additional measures for
         families (including early                             demonstrating how this
         identification of children with                       service is making a
         special needs and disabilities                        difference to outcomes for
         with inclusive services and                           children and families by
         support for their families as                         September 2010
         part of CC core offer)
                                                                 NIFTY’ outcomes system
         Children and families
                                                                 to demonstrate progress
         access and participate in
                                                                 of child by progress and
         different play activities that
                                                                 parents’ views (CLL)
         are culturally and
         linguistically relevant and
         appropriately challenging to
                                                                 Number of
         age and physical, social
                                                                 children/families receiving
         and emotional
                                                                 support from SaLT by
         development potential
                                                                 service type

                                                                 Evaluations from families
                                                                 about their experiences of
                                                                 above services

          Babies and young children       NI 72: Achievement of       Numbers of children seen
          achieve a good level of         at least 78 points          by SaLT, by service type
          learning and development        across the Early Years      East Kent Outcomes
          from their own unique           Foundation Stage with       System measures
          starting points                 at least 6 in each of       achievement of targets set
                                          the scales in Personal      by family at end of specific
                                          Social and Emotional        intervention in relation to
                                          Development and             EYFS indicators.
                                          Language and                User evaluations of
                                          Literacy                    services and health
          The gap between under-          NI 92: Narrowing the        promotion campaigns
          achieving and low               gap     between       the
          achieving groups and their      lowest achieving 20%        Number of
          peers is narrowed               in the Early Years          Children, by demographic,
                                          Foundation        Stage     using SaLT services
                                          Profile and the rest

 9.3.2. The SLT team has implemented an outcome measure EKOS (East Kent
        Outcome System) to assess the impact of intervention with children on an
        individual and group level.

 9.3.      Target Group

          This service is targeted at families and children (birth until their fifth birthday)
          residing within the London Borough of Southwark including:

         Carers with a previous or existing history of mental ill health
         Refugees and asylum seekers
         Teenage carers
         Homeless carers
         Carers who have disclosed domestic violence or who are suspected to be in an
          abusive household
         Carers who are socio-economically deprived

10.       Geographical Neighbourhood and areas/CCs Served

          SLT will continue to serve Southwark’s four localities using existing Children’s
          Centres and Sunshine House as access points for delivery of the provision.

11.       Access and Referral to the Service

          Referrals will be made to the service by partners/agencies working with a child.
          Those families, who do not respond to a request to book an appointment post
          referral to the wider SLT department, will be followed up by Sure Start SLTs.

12.       Links with other Children Centre services and teams

          This provision will require that effective links are established with a range of other
          Children’s Centre service providers in addition to Children’s Centre teams and
          structures. The SLT team will develop a structured method of referral to other
          agencies to ensure that Children receive a seamless service and access the
          most appropriate provision for their needs.

          Service leads/coordinators will:
         Attend quarterly commissioned services meetings to share good practice and
          develop links with other CC funded services.
         Ensure that staff attend training relevant to Children’s Centre development,
          Health and Safety and Safeguarding training.
         Promote the work of SLT by contributing to publicity and promotional materials
          developed by Children Centre networks.
         Be actively involved in the development of advisory boards for Children’s
          Centres areas (21 in the borough) by being a member of four advisory boards,
          one in each locality.
         Staff will also be required to attend practitioner meetings.

13.       Involvement of BME Communities and Disabled Children

      The SLT team will ensure that in the development and planning of their service
      provision, the involvement and participation of children and their families/carers is
      promoted by:

        Involving families and carers from BME groups to contribute to the on-going
        review and evaluation of CAF services through feedback;
       Supporting the involvement of disabled children and families in other Southwark
        Children’s Centres activities or meetings to help plan, implement and evaluate
        the Children’s Centre Programme.

14.       Service Monitoring and Evaluation

14.1. Southwark Children’s Centres services will be monitored for activity levels,
       ethnicity and other characteristics of service users. Service providers should
       refer to Schedule C ‘Monitoring & Evaluation Procedures’ accompanying this
       specification and the contract for detailed guidance and information. The
       monitoring templates contained within Schedule C must be used when submitting
       monitoring returns. Service providers must complete quarterly monitoring returns
       and quarterly reports by the dates set out below.
            Quarterly Monitoring Forms         Service return forms to
            (B & C)                            CC

               2009-10 Q3 monitoring form          10th January 2010

                      Q4 monitoring form      10th April 2010

            2010-11 Q1 monitoring form        10th July 2011
                    Q2 monitoring form        10th October 2011
                    Q3 monitoring form        10th January 2011
                    Q4 monitoring form        10th April 2011

14.2. In addition to monitoring numbers, service providers will be required to submit a
      qualitative quarterly monitoring report that evidences the impact of their work in
      relation to the five Every Child Matters outcomes and related Southwark
      objectives. Details of the format to be used are itemised in Schedule C.
      Quarterly information management systems will enable services to report back to
      Children’s Centre Area localities on progress achieved against targets and
      milestones including demonstrated achievement of outcomes for children as
      described in the service specification.

14.3.   Subject to the consent of service users, service providers must provide to
        Southwark details of individuals they are providing services to, in order to meet
        the national requirement for local authorities and Children’s Centres to
        demonstrate how many children are being reached through the programme, and
        that all parts of the community are able to access services.

14.4.   During the final quarter of 2011 service providers will be required to complete
        an end of year assessment report demonstrating evidence of impact of the
        service on children and families.

14.5.   All Southwark Children’s Centre service providers will be expected to participate
        in any future evaluation and provide consent forms to be signed by users and
        beneficiaries to support data collection to evidence impact of the service.

15.      Budget

      A total of £1,041,487 for the period 1st October 2009-31st March 2011 comprising
      £347,162 for the period 1st October 2009-31st March 2010 and £694,325 for the
      period 1st April 2010-31st March 2011 as follows:

 Expenditure 2009-10                       Q1      Q2       Q3 Cost        Q4 Cost
                                          Cost    Cost         £              £
                                            £       £
 4.0 wte Band 3 SLT Assistants                            24,416         24,416

 1.0 wte Band 5 00 – 6 00 SLTs                            15,838         15,838

 3.4 wte Band 6 08 Specialist SLTs                        31,964         31,964

 4.6 wte Band 7 08 Highly Specialist                      58,238         58,238
 1.0 wte Band 8a 05 Principal SLT                         15,838         15,838
 1.0 wte Band 8b 04 SLT Team                              18,728         18,728
 Sub Total                                                165,022        165,022

 Travel                                                   1,035          1,035

 Training                                                 1,725          1,725
                                                          2,581.25       2,581.25
 Venue/recruitment costs
 Health promotion resources                               1,250          1,250
 Other resources                                          1,948          1,948
      Sub Total                                           8,559.25       8,559.25
      Sub total                                           173,581.25     173,581.75
 Total 09-10                                                             347,162

      Expenditure 2010-11       Q1 Cost        Q2 Cost      Q3 Cost       Q4 Cost
                                   £              £            £             £
 Staff                       165,022         165,022      165,022       165,022
 Other (all)                 8,559.25        8,559.25     8,559.25      8,559.25
 Sub Total                   173,581.25      173,581.25   173,581.25    173,581.25
 Total                                                                  694,325
 Total 09-10                                                            347,162
 Overall Total 09-11                                                    1,041,487

15. Service Objectives, Targets/Tasks and Milestones

                     Name of service: Speech & Language Therapy (SLT) Service

                             Task and targets and their milestones                    A - Achieved
                                                                                      N - Not
             Quarter 3= October-December                                              achieved

             Quarter 4 = January-March
             Quarter 1= April-June
             Quarter 2= July-September
3         Confirm referral process for key professionals
3         Delivery of SLT Early Intervention provision
3         Delivery of training programme
3         Delivery of health promotion programme
4         Submission of Q3 monitoring returns, quarterly report and financial claim
4         Delivery of SLT Early Intervention provision
4         Delivery of training programme
4         Delivery of health promotion programme
4         Production of detailed programme of Children’s Centre activity
4         Submission of Q4 monitoring returns, quarterly report and financial claim
4         Completion of Statement of Grant Expenditure (SGE)
4         Submission of end of year self assessment/review report
1         Submission of Q4 monitoring returns, quarterly report and financial claim
1         Delivery of SLT Early Intervention provision
1         Delivery of training programme
1         Delivery of health promotion programme
2         Submission of Q1 monitoring returns, quarterly report and financial claim
2         Delivery of SLT Early Intervention provision
2         Delivery of training programme
2         Delivery of health promotion programme
2         Delivery of health promotion programme
3         Submission of Q2 monitoring returns, quarterly report and financial claim
3         Delivery of SLT Early Intervention provision
3         Delivery of training programme

      Schedule B Finance and Invoicing Procedure

      Use of Sure Start Revenue expenditure

      The funding comes from the Government’s Sure Start, Early Years or Childcare Grant
      and as such is subject to its rules and regulations. Southwark Council is audited on its
      compliance with these, with key points including the following:

          the funding must be used for revenue not capital purposes, i.e. not for building
           work or major items of equipment;
          funding cannot be carried forward from one financial year to the next (i.e. for this
           year it must be spent by 31 March 2010);
          funding must be used for the general purposes of the Grant, i.e. to support and
           facilitate services for young children and their families, over and above
           classroom-based education. The funding cannot be used to fund school activities
           which are already resourced by the main school budget.

1. Revenue items
 1.1    Revenue items must only be recorded if goods/services have been received
        during that financial year regardless when they are invoiced or paid.

1.2          Areas covered by revenue expenditure can include staff salaries, telephones,
             cleaning, water, heat & light, rent, rates, insurance, training, travel and
             photocopying (this is not an exclusive list).

1.3          Revenue expenditure on building maintenance/occupation can cover areas such
             as lease/rentals, maintenance costs, caretaking, painting, decoration and minor

2. Note on equipment expenditure
The provider must not spend any more than £2,500 in any one year on equipment/furniture
that has a useful economic life greater than one year. This will be counted as capital
expenditure rather than revenue expenditure. Under Group Asset arrangements, even
smaller items can be counted as capital if their combined value exceeds £2500.

3. VAT note
The Council is registered for VAT and gets the output tax reimbursed at a later stage.
Therefore all claims/recorded expenditure should exclude VAT. However, some small
organisations that are not registered for VAT will probably make claims for reimbursement
that include VAT e.g. agency staff cover.

4. Payment Arrangements
4.1       Funds will, subject to the terms and conditions of this Service Level Agreement,
          be payable by the Council to the Contractor quarterly in arrears, on or as soon as
          reasonably possible after:
    30 June 2009;
    30 September 2009;
    31 December 2009;
    31 March 2010.

4.2         The provider will submit an invoice for the quarterly amount, at least 10 working
            days before:

      30 June 2009;
      30 September 2009;
      31 December 2009;
      31 March 2010.

4.3         For the attention of:

      Neil Gordon-Orr
      Children’s Centres Development Manager
      Southwark Children’s Services
      4th Floor
      PO Box 64529
      SE1P 7LX

4.4         The Council shall endeavour to pay such amount as may properly be due to the
            Contractor pursuant to this Letter Agreement within twenty-eight (28) days of the
            receipt by the Authorised Officer of the relevant invoice.

4.5         The provider will submit a claim at the end of 2009/10 setting out how the funding
            has been used. The Council will provide the format for this claim.

Schedule C Monitoring and Evaluation Procedure

1. All services commissioned through the Sure Start Children’s Centres programme are
   required to submit a quarterly monitoring report that evidences the impact of your
   work in relation to the 5 Every Child Matters outcomes and objectives. The quarterly
   report is enclosed. Please complete quarterly reports by the dates set out below.

    Quarter                                      Monitoring Form due date
    2009-10 Q1 monitoring form                   30/07/2009
           Q2 monitoring form                    31/10/2009
           Q3 monitoring form                    31/01/2010
           Q4 monitoring form                    30/04/2010

2. The Department for Children, Schools and Families has set the following national
   indicators to measure the impact of the Sure Start Children’s Centre programme.
   Southwark expects all services to be contributing towards these outcomes, although
   these are not the only measures that can be used to demonstrate the impact of
    ECM Outcome      Recommended Key Indicators
    Enjoy and        Percentage of children who achieve a total of at least 78 points across the Early
    Achieve          Years Foundation Stage (EYFSP) with at least 6 points scored in each of the
                     personal, social and emotional development (PSED) and communication,
                     language and literacy (CLL) scales.
                     Percentage gap between the lowest achieving 20% in the EYFSP and the rest

    Be Healthy       Percentage of infants being breastfed at 6-8 weeks from birth
                     Percentage of children in reception year who are obese

    Achieve          Percentage of children aged 0-4 living in households dependent on workless
    Economic         benefits
                     Percentage of eligible families benefiting from the childcare element of Working
                     Tax Credit

    Stay safe        Rate of emergency hospital admissions caused by unintentional and deliberate
                     injuries to children and young people

    Make a           Access for the most excluded groups - percentage of members of the following
    Positive         groups in the children’s centre reach area, with whom the children’s centre
    Contribution     establishes contact: Teenage mothers and pregnant teenagers; Lone parents;
                     Children in workless households; Children in Black and Minority Ethnic groups;
                     Disabled children; children of disabled parents; and fathers. Other priority groups
                     in the CC area.
                     % of parents of children aged 0 to 5 in the children’s centre area satisfied with

3. The Southwark common signing in sheet must be used for all group activities funded
   through the SSCC programme, and these forms returned to the relevant SSCC
   locality team. Details are in a previously circulated letter – ‘Common signing in and
   monitoring form’ as it has been condition of funding to use the sign in sheet since 1
   April 2009.

Schedule D: Safeguarding Children

1. The Government has defined the term ‘safeguarding children’ as: ‘The process of
   protecting children from abuse or neglect, preventing impairment of their health and
   development, and ensuring they are growing up in circumstances consistent with the
   provision of safe and effective care that enables children to have optimum life
   chances and enter adulthood successfully.’ (Working together to safeguard children,
   revised edition, HM Government 2006)

2. All services commissioned through the Sure Start Children’s Centres programme
   must have policies and procedures in place and that these are consistent with the
   Southwark Safeguarding Children Board requirements. These are set out at:
   safeguardingadvice workers.html

3. Minimum standards include all services demonstrating that:

       a. they have a child protection policy and procedure, which describes what
          everyone must do to keep children safe.

       b. they have one person whose role is to make sure that the child protection
          procedures happen.

       c. they have proper vetting of staff and volunteers, including CRB checks where

       d. they have a copy of Southwark’s “Safe Organisations Check List” and display
          this in public and staff areas.

       e. staff and volunteers have been suitably trained and that that there is a
          register held of who has received and who requires appropriate levels of

       f.   staff know how to recognise abuse, how to deal with situations that may
            arise, where to access and get advice, and how to report this.

       g. quality alert processes are in place i.e. serious untoward incidents.

       h. human resources safer standards are in place and safer disciplinary

       i.   they provide service users with guidance and opportunities to provide feed
            back on care received either to the provider or an independent organisation.

4. All services will be required to undertake an annual safeguarding audit with an officer
   from Southwark Council Children’s Services.


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