Newsletter - Summer 2010
Inside this issue: Wasted Appointments
Headlines: During March, April and May 246 patients failed to attend their
appointments. This wasted 41 hours of doctor and nurse consulting
To put that in perspective, it is equivalent to a doctor losing an entire
Sun Safety morning of appointments (18) every single week! These wasted
appointments could have been used by other patients.
Patients Contact Details
This number has gone UP from the previous 3 months! PLEASE be
Swadlincote Surgery News:
considerate and cancel an appointment if you are unable to attend.
Practice participation group
Patients who repeatedly fail to attend appointments may be asked to
Training practice register elsewhere.
Understanding Our Services:
Our Doctors Hay Fever
Practice Boundary As the hay fever season continues please remember that effective
Out of Hours Services treatments are available, without prescription, from pharmacies at
much LESS than the price of a prescription. The main treatments are:
Oral antihistamines such as Loratadine and Cetirizine
Online Services Steroid nasal sprays such as Beconase
Eye drops such as Sodium Cromoglycate
Did you know that you can
book GP appointments and Simple measures to reduce pollen exposure, when the pollen count is
request repeat prescriptions high, are also effective and are worth a try. These include:
Stay indoors when possible, keeping windows and doors shut
You just need to fill in a Avoid cutting grass, large grassy places, and camping
registration form. Shower and wash your hair after being outdoors
(Forms are available from Wear wrap-around sunglasses when you are outside
reception and on our website) Keep car windows closed, and consider buying a pollen filter
for the air vents in your car
Avoid drying clothes and bedding outside on a washing line
Smear vaseline around the inside of your nostrils to trap
Extended Hours Surgeries
pollen and reduce the amount being inhaled
We currently hold extended
hours GP surgeries every
Saturday morning and on Sun Safety
alternate Monday and Thursday
evenings. Most skin cancers are caused by overexposure to ultraviolet (UV)
radiation from the sun or sunbeds.
Appointments for these
surgeries can be booked in Don't let sunburn catch you out. Whether you're at home or abroad,
advance. use shade, clothing and SPF15+ sunscreen applied generously and
regularly to protect your skin.
We hope that by offering these
appointment times we will be Sunburn
helping patients who work Sunburn is a clear sign that ultraviolet (UV) radiation from the sun or
during normal surgery hours to sunbeds has damaged the genetic material in your skin cells - their
attend. DNA. This can lead to skin cancer.
One of the best ways to protect yourself from the sun's harmful UV
rays is to find shade under trees, umbrellas, canopies or indoors.
When there's no shade around, the best way to protect your skin from the sun is with loose clothing, a wide-
brimmed hat and good quality sunglasses. The more skin you cover up, the better protected you are.
As well as damaging the skin, overexposure to UV rays can damage the eyes too. It can lead to cataracts as
well as rare types of eye cancer. Wearing sunglasses in strong sunlight can help to protect the eyes from
damage. When choosing sunglasses make sure they have the 'CE Mark' and offer 100% UV protection.
Sunscreens can be useful for protecting our skin from the sun's rays. However, they will not protect us
completely from sun damage on their own.
Choose a Sun Protection Factor (SPF) of at least 15 - the higher the factor of sunscreen the better
Choose “ broad-spectrum” sunscreens with a star rating of four stars or more
Do not use sunscreens that are past their expiry date - they have a shelf life of less than 2 years
Apply plenty of sunscreen to clean, dry skin and reapply it regularly.
Even sunscreens that claim to be ‘waterproof’ should be reapplied after going in the water.
Sunbeds are NOT a safe alternative to tanning outdoors. Like the sun, sunbeds give out harmful UV rays
which damage the DNA in our skin cells and can cause skin cancer. They also cause premature skin ageing,
which means that your skin becomes coarse, leathery and wrinkled at a younger age.
Young skin is delicate and very easily damaged by the sun. All children, no matter whether they tan easily or
not, should be protected from the sun. Studies have found that sunburn during childhood can increase the
risk of skin cancer later on in life. This is why it is important to ensure that children stay safe in the sun.
Keep babies in complete shade: under trees, umbrellas, canopies or indoors. Provide shade for
prams and buggies, if possible.
When outdoors, protect a baby’s skin with loose-fitting clothes, and a wide-brimmed hat that shades
their face, neck and ears.
Buy good quality, wraparound sunglasses for children, as soon as they can wear them.
Use high factor "broad-spectrum" sunscreen. Apply to areas that cannot be protected by clothing,
such as the face, ears, feet and backs of hands.
Don't forget school play times and lunch breaks on summer school days. Give children a hat to wear
and, if they can't apply sunscreen at school, cover their exposed skin before they go.
If you work outdoors then your skin is regularly exposed to the damaging effects of the sun and you will
have much more UV exposure each year than people who work indoors. This means that outdoor workers
are at greater risk of skin cancer unless they take steps to protect themselves.
Detecting Skin Cancer
You may have some moles or dark patches on your skin that are flat or slightly raised. Usually these will
remain harmless all your life. But moles or patches of normal skin that change in size, shape or colour over
weeks or months in adult life should be shown to your doctor.
Get to know your skin and look out for any changes. When checking your skin use the ABCD rule to help
you remember the main warning signs for malignant melanoma:
Asymmetry The two halves of your mole do not look the same.
Border The edges of your mole are irregular, blurred or jagged.
Colour The colour of your mole is uneven, with more than one shade.
Diameter Your mole is wider than 6mm in diameter (the size of a pencil eraser).
Other changes that might indicate less serious non-melanoma skin cancer include:
a new growth or sore that won't heal
a persistent spot, mole or sore that itches or hurts
a mole or growth that bleeds, crusts or scabs
For further information visit the Cancer Research Sun Smart Campaign Website
Patient Contact Details
Do we have your current contact details?
It is vital that we have up-to-date full contact details for all of our patients. ‘Up-date forms’ are available at
reception and can also be printed off from our website.
Do we have your current mobile phone number?
It is important that we have current phone numbers for all of our patients. This allows us to contact you with
results and to arrange/change appointments etc. If you have a mobile phone please remember to keep us
up-to-date with changes to that number as well as to your landline.
Do we have your email address?
Please let us have your email address so that we can send you our newsletters by email. Either complete a
‘patient details update form’ or simply send an email entitled ‘newsletter’ to:
Swadlincote Surgery News
Practice Participation Group
The practice is currently setting up a Practice Participation Group. If anyone is interested in being a
member of our PPG and has not yet contacted us please do so as soon as possible. Please telephone
the surgery and ask to speak to the Practice Manager for more information.
What is a Practice Participation Group?
Patient Participation Groups (PPGs) are not new. They were first formed in 1972 and now roughly one in
three GP surgeries has a PPG. PPG’s tend to be set up by the practice but, over time, they are normally run
by the patients. It is usual that a GP and practice staff will be involved in the group. PPG’s are not set up to
be a “forum for complaints”, but are a way that patients can advise the practice on what matters most to
them, and to identify solutions to problems.
We are a GP training practice as part of the Derby Vocational Training Scheme. Dr Patton and Dr
Hendriksen are both accredited GP trainers and we usually have two GP Registrars working with us at the
surgery. You may therefore be offered an appointment with a GP registrar. GP registrars are fully qualified
doctors who are in the process of undertaking specialist training in general practice.
Our current GP registrar is Dr Charmaine Bird who will be with us until August. In August we will be joined by
Dr Lawes and Dr Agrawal who will be at the surgery for a year. They are both in their final stage of GP
training. Dr Lawes previously spent 4 months at the surgery in 2009.
Understanding Our Services
Swadlincote Surgery Practice Boundary
We have an open list and are able to accept requests for registration from patients living in or moving to the
You can register by bringing along your NHS medical card or completing a form available from reception.
We ask all new patients to complete a health questionnaire and to attend a health check with a member of
the practice nursing team.
We have recently reviewed and extended our practice boundary and accept patients living in Swadlincote,
Church Gresley, Castle Gresley, Newhall, Midway and Woodville. A map showing the exact location of the
boundary is available to view on our website: www.swadlincote.gpsurgery.net
Please note that if you are already registered with us and live just outside the current practice boundary you
will not be required to change surgeries. Current patients who move from within our boundary to an address
outside it will be required to re-register with a more local surgery.
The Doctors at Swadlincote Surgery
There are usually 10 doctors working at Swadlincote Surgery – 8 partners and 2 GP Registrars. The
Registrars are here for between 4 and 12 months at a time.
The Partners Male / Female When they work at Swadlincote Surgery Room
Dr D Calvert Female Mon, Tues, Fri 8
Dr A Davidson Male Mon, Tues, Weds, Fri 10
Dr R Follows Male Mon, Tues, Weds, Thurs, Fri C
Dr A Foster Male Mon, Tues, Weds, Thurs, Fri 7
Dr D Hendriksen Male Mon, Tues, Thurs, Fri 5
Dr H Lang Female Weds, Thurs, Fri 9
Dr K Patton Male Mon, Tues, Weds, Thurs, Fri B
Dr R Trotter Male Mon, Tues, Weds, Thurs, Fri 6
The GP Registrars Male / Female Start / Finish Dates Room
Dr Bird Female April 2010 – August 2010 A
Dr Agrawal Female August 2010 – August 2011 A
Dr Lawes Male August 2010 – August 2011 4
Out of Hours Medical Services
Walk-in Centre at Swadlincote Clinic
Opening hours: 6.30 pm – 10.30 pm weekdays
9.00 am – 10.30 pm weekends and bank holidays
A walk-in service is available at Swadlincote Clinic, Civic Way, Swadlincote. No appointment is necessary
and there is no need to telephone first.
Derbyshire Health United Services
Outside of the above times, if you are unable to attend the walk-in clinic or if you require telephone advice,
please contact Derbyshire Health United (DHU) by calling: 0844 412 2239
DHU services are available whenever Swadlincote Surgery is closed. Typically this is from 6.30pm to 8.00am
on weekdays, and all day on weekends and bank holidays.
A call handler will take your call and ask you for the following information:
The phone number that you are calling from, the patient's date of birth and home address
The patient's registered GP surgery and the name of their GP
The patient's symptoms
At the end of your call you will be advised what is the most appropriate course of action. This could be:
Health advice over the phone
An appointment at a treatment centre (Overnight, patients are seen at the Duffield Road Clinic,
Duffield Road, Derby)
A visit to your home by the service
To visit your GP when they are next open
Advice to attend your nearest Accident and Emergency (A&E) department
Transfer to the ambulance service