VIEWS: 25 PAGES: 7 POSTED ON: 8/30/2012
Volume 28 Issue 2 • April 2012 www.MyLawyersMutual.com WHICH TIME, BILLING & ACCOUNTING SOFTWARE IS BEST FOR MY FIRM? I t is rare for a start-up law firm to choose to software programs are basically the checkbook maintain the firm’s accounting books and of the firm, making it relatively easy for a small records manually. With so many affordable firm to pay bills while tracking every expense small business accounting software applications detail in an electronic ledger. Accounting available to help firms with the unique tasks software programs go beyond what a small associated with tracking the flow of money, it no business would ordinarily get from a manual longer makes sense for a firm to manage money bookkeeping set-up by incorporating tools to simply using checkbooks and a ledger. The make time-consuming tasks easy. Tasks such question for lawyer is: “What is the best billing as reconciling a monthly bank statement can go and accounting system for me?” very smoothly using the special tools available By Todd C. Scott in accounting software programs. These software Like all software purchasing decisions, choosing programs generally range in price from $50 VP of Risk Management a system can be complicated and expensive – to $250 and usually meet the firm’s basic especially if a firm buys more than it needs. But accounting needs right out of the box after going before deciding what software product is right for through a short set-up process. the firm, it must first narrow its choices by taking (continued on page 2) into account some practical considerations. For example, if the firm’s bookkeeper has extensive experience in a particular accounting product, MLM ANNOUNCES 24TH Featured: CONSECUTIVE DIVIDEND TO choosing a different, unfamiliar tool for managing Which Time, Billing & Accounting Software is Best the firm’s finances may not be the best option POLICYHOLDERS for My Firm? ....................1 for the firm. Moreover, some accounting tools may be designed specifically for the needs of law Minnesota Lawyers Mutual Insurance Company MLM Announces 24th firms, but if the firm works closely with an outside (MLM) is once again returning money to its Consecutive Dividend ......1 policyholders – in the amount of $1.7 million! accounting firm for help with payroll and tax, the Policyholder dividend checks have been mailed recommendation from the accountant may be to Service out and shared among policyholders who had use a software tool that has a compatible database. professional liability policies with MLM in force on Spotlight: December 31, 2011. This is the 24th consecutive MyLawyersModules, Understanding the various types of accounting year MLM has declared a dividend and the $1.7 Roadmap to Start and and billing software products will help determine million amount represents a $700,000 increase Run a Law Practice .........4 what the best fit is for the firm when it is time over the prior year. to make a purchasing decision. The following Columns: includes an overview description of the types of “MLM has taken a number of difficult underwriting software options that are available for firms, and and pricing actions in recent years to improve Good Question: its operating results and those actions are, quite Foxworthy was on to information for helping firms narrow down their literally, starting to pay dividends,” said Steve something ........................5 software choices. Brady, President and CEO of Minnesota Lawyers MLM Roadmap: Mutual. “We’re delighted to share a portion of our ACCOUNTING AND BILLING: KNOW THE Growing Ranks of Solo earnings – in the form of a dividend – with MLM’s Practitioners Underscore DIFFERENCE loyal policyholders, and look forward to even the Need for Resources...6 Not all software tools that manage money are greater success in 2012,” Brady added. The Shill: the same. Most software tools available for law Although no insurance company can guarantee I Heart Passwords ...........7 firms are basic accounting tools that were created a dividend from year to year, Minnesota Lawyers to help small businesses track the flow of income Mutual has paid over $40 million in policyholder and expenses. These off-the-shelf accounting dividends since 1988. Questions? Contact MLM at: Minnesota Lawyers Mutual • 333 South 7th Street • Suite 2200 • Minneapolis, MN 55402 • Phone: 800.422.1370 • Fax: 800.305.1510 • firstname.lastname@example.org 2 THE VIEW • APRIL 2012 (continued from page 1) Although these basic off-the-shelf accounting tools are very Life is easier if firms are using a software tool that is made good, they usually are not equipped with billing features just for lawyers. A full-integration accounting tool for lawyers that will meet the needs of a busy law firm with two or more comes out of the box equipped with the reports and features attorneys. The manufacturers of these accounting tools do not that only a law firm would need. The initial set-up “interview” necessarily have in mind the sophisticated billing needs of process for configuring the software is somewhat different lawyers. Off-the-shelf accounting tools that do come equipped because the software program already knows that the business with billing tools tend to be a simplified bill is a law firm. Additionally, without having to generator that covers labor and inventory ‒ like When trying to find the “hook-up” the software to a separate software the kind that would be used by someone who is right software for a firm, billing tool, the ability to share information a building contractor. common scenarios often within the various features is already there and begin to emerge. its data sharing capabilities is much more robust. Billing software tools are separate and unique from basic accounting tools because all they do is track billable The higher-end accounting features available in a full-integration hours and create invoices. These tools were created specifically accounting tool are things firms may want to consider when for the enhanced billing and time-tracking needs of certain trying to decide if the tool is right for them. For example: professionals, such as lawyers. For example, the billing features in basic off-the-shelf accounting tools won’t usually be able to • Flexibility in write-ups and write-downs – You may work handle the multiple billing rates that most law firms have for an hour on behalf of a client and wish to track your time, but each lawyer. Additionally, a firm that would like the flexibility only bill for half of that time. Full-integration accounting of creating unique billing terms for individual clients will find tools will allow much flexibility in tracking not only the time the billing tool in an off-the-shelf accounting product to be too that you bill, but the time that you actually work. limiting. • Showing trust balances on invoices – A full-integration accounting tool will not only create invoices but show A software billing tool is made to work with a basic accounting clients the running balance on their trust account. program. That means that if something is recorded in the accounting program – say, for example a payment is made by a • Showing past balances or new totals – The ability to client – that information is automatically recorded in the billing show a running balance on each invoice is usually an program, so the next client invoice will reflect the fact that the important feature for many law firms that can only be client recently made a payment. The manufacturers of software found in a full-integration accounting tool. billing programs create their programs to work with popular • Split or consolidated billing – Single invoices that are off-the-shelf accounting programs and include set-up and intended for more than one client are not available on a support information to make sure the critical software programs basic accounting program. are adequately sharing information. • Customized invoice formatting – Although they may be Firms that would like lawyers to track their own billable hours available in a stand-alone billing program, features that using a software program also find that billing tools are easier allow customized formatting of invoices are not available to use. A lawyer, paralegal, or any other member of the firm in the invoicing features of a basic accounting program. can track time quickly by using an electronic time sheet that Because a full-integration accounting tool is performing the collects information on the matter, the amount of time it took to work of two or more software programs, firms can count on it complete the task, and the client being serviced. After entering being more expensive than an off-the-shelf accounting product. the basic time tracking information and pushing a button, the data Whereas an off-the-shelf accounting software program may is passed on to the back-office invoicing tool and the employees range from $50 to $250 (usually depending on how many tracking their time can quickly move on to other tasks. people can use the product and whether it needs to share data FULL-INTEGRATION ACCOUNTING: SOFTWARE with other third-party programs), a full-integration accounting TOOLS JUST FOR LAWYERS product can range from $400 to $1,000 for the first user license. Accounting and billing tools work very well and can often It seems understandable that any software program with lots meet the needs of small law firms. However, there is a class of of features is often more difficult to use. A full-integration software that combines both of these tools and is specifically accounting tool – like any other robust accounting software designed for lawyers. Full-integration accounting tools are program – can be complex and difficult to learn. Basic, off-the- robust accounting programs that have included billing and time shelf accounting programs are typically designed for users who tracking tools that are satisfactory for the needs of a busy law run their own business and accounting is not their strong suit. firm. Moreover, these full-integration accounting tools have Many of the features in an off-the-shelf program are simplified taken on some features that usually only come in high-end and designed to be more intuitive so that the user can walk accounting programs, and depending on the complexity of the through the bill-paying, invoice-producing process. However, firm’s accounting situation, it may want to have in the firm. (continued on page 3) Questions? Contact MLM at: Minnesota Lawyers Mutual • 333 South 7th Street • Suite 2200 • Minneapolis, MN 55402 • Phone: 800.422.1370 • Fax: 800.305.1510 • email@example.com THE VIEW • APRIL 2012 3 (continued from page 2) full-integration accounting tools are designed for bookkeepers firm to consider when looking for an accounting program that to use, and so unless you plan to take the time to learn some will fully integrate with the firm’s client database. principles of accounting, the software can be more difficult to use. If the firm is “starting from scratch” looking for new software THE DECISION TREE: HOW TO CHOOSE WHAT’S and the bookkeeper is capable or willing to learn how to use a RIGHT FOR YOU new accounting program, a full-integration accounting program that handles all the accounting and billing needs is probably Many factors go into choosing the right accounting and billing the best place to start. A brand new start-up law firm has the software. There are important considerations, such as: unique opportunity to envision the most efficient way to set up the firm’s financial systems and set the plan into place, • Who will be using the software tool? Do they have unencumbered by dependencies on other software systems or experience using it? employee experience. • Is the firm “starting from scratch” or is the software part of an office set-up that is already in place? When trying to find the right software for a firm, common • How big is the firm and how many employees will be using scenarios often begin to emerge. The following are some the tool? hypothetical law firms and the analysis used to determine which • Does the firm have a limited budget, and will software accounting and billing software would be the best fit for the firm. training be necessary? • Solo attorney with no payroll obligations – Quicken • Does the firm currently use other third-party software may actually work for this lawyer but QuickBooks is a applications that need to share data with the accounting better option for all solos. Although the invoicing feature program? in QuickBooks is limited, the solo attorney may not have a When I am making a software recommendation for a law firm, need for robust invoicing systems. one of the first things I want to know is who will be using • Small 2-4 lawyer firm using QuickBooks – Assuming the the tool. The best accounting software in the world will not firm is satisfied with QuickBooks, it may want to look at be a good fit if the firm’s bookkeeper is not equipped with an enhancing it’s billing capabilities by adding Timeslips. If it understanding of how to use it. Moreover, the bookkeeper may is open to using a full-integration program, it should check be especially adept at using a respected accounting tool such as out Tabs 3 or PC Law. Quickbooks by Intuit. Such special knowledge of a particular • Small 2-4 lawyer firm using MS Word for invoices – accounting tool may take years to learn, so a firm would be The amount of work it takes for one or more staff members wise to identify the knowledge assets of the person whose to create invoices from a word processor is so great that the job it will be to handle the firm’s accounting, and take that firm is operating very inefficiently if it continues to do so. information into account when choosing a software tool. The firm is strongly urged to choose an accounting system My software recommendation also involves a determination the bookkeeper can manage. QuickBooks might be a good of whether the firm has other program applications in place start because it is easier to learn and there are so many that it intends to continue using. For example, if a firm is resources available for the employee to learn the program. already using a basic accounting program but would like some • Firm with 10 attorneys using QuickBooks and flexibility in the way invoices are produced, it is probably not Timeslips – The combination of these two programs is a necessary to look at a full-integration accounting program as very popular match-up in many small law firms, but the a replacement tool. An invoicing/time tracking tool that will 10-lawyer firm is getting to the size where it should be share data with the accounting program that is already in place encouraged to check out a full-integration accounting tool may be all that the firm needs. that can handle all of the firm’s needs. QuickBooks and Timeslips share data, but their compatibility is limited. By examining the other software tools that the firm uses, sometimes it becomes apparent that certain accounting tools are • Firm with 25 lawyers using PC Law – The full- the best match. For example, if a firm uses a case management integration accounting programs purport to handle the program such as Practice Master by Software Technology, Inc. needs of a larger law firm, but the database capabilities can (STI) for managing client data and calendar programs, STI’s sometimes limit it’s ability to do so. Larger firms should TABS 3 accounting program would be a logical first step for the look into software tools made to handle their database need. Juris by LexisNexis is one such tool. RU@RISK? a blawg about risk management for lawyers Follow the conversation on “Which Time, Billing and Accounting Software is Best for My Firm?” by subscribing to RU@RISK? Upcoming posts will discuss some of the top finance software programs used by small to mid-size firms. MLM BLOGS A Collection of Conversations Blogs.mlmins.com/ruatrisk Questions? Contact MLM at: Minnesota Lawyers Mutual • 333 South 7th Street • Suite 2200 • Minneapolis, MN 55402 • Phone: 800.422.1370 • Fax: 800.305.1510 • firstname.lastname@example.org 4 THE VIEW • APRIL 2012 Providing Solutions to Risk Management Problems Online Conversations | Seminars | Live Webcasts | HelpLine Good Question RU@RISK? Better Discussion Blogs come and go, A Blawg about Risk but malpractice is never ending Management for Lawyers Recently some changes were made to give lawyers a fresh perspective into our world of professional liability. Todd C. Scott will now be blogging with three of his MLM colleagues: Angie Hoppe, Alice Sherren and Chad Saunders. By having more contributors, we can share with you our various perspectives on the problems we see every day. With this set up, Angie will focus on issues involving starting Alice Sherren a law practice, while Alice handles some of the tough questions our Claim Attorney claim adjusters get everyday, and Chad writes about insurance. Todd Todd C. Scott will continue to write about the malpractice that appears in the news VP of Risk Management and carry over the discussion from our monthly webcasts into this The Shill forum. Our goal all along has been to give you a view into our world Shameless Promotion MLM Roadmap from Marketing of legal malpractice and provide helpful advice so you can learn from Planning for Success the mistakes of others. Let MLM blogger/editors know what you think of the information you find here. We’d love to have you join the conversation. MLM BLOGS Chad Saunders A Collection of Conversations Specialty Marketing Manager Blogs.mlmins.com Angie Hoppe Claim Attorney 2012 Monthly Risk Management 2012 Webcast Series Loss Prevention CLE Seminars MLM offers all its policyholders For updated information on when the CLE events will take three hours of complimentary place in your area, visit www.mlmins.com where you can use webcasts per year. our easy online registration process to check availability and reserve your seat. Remember to register early — venues fill up A $120 value! quickly! (Complimentary code is valid from July 1 thru June 30) PENNSYLVANIA Pittsburgh, PA ....................................................... April 24, 2012 Schedule Grantville, PA ........................................................ April 25, 2012 Philadelphia, PA.................................................... April 26, 2012 April 26 Creating a Business Plan for a Start-Up or Small Firm IOWA May 31 After Treatment: Working with Council Bluffs, IA ..................................................... May 1, 2012 Recovering Lawyers Des Moines, IA ........................................................ May 2, 2012 Cedar Rapids, IA ..................................................... May 3, 2012 June 29 Ten Rules of Advice for Defense Counsel All programs are scheduled for one hour Have a risk management and start at 9:00 AM CST, 10:00 AM EST. question or concern? Program times may be subject to change. Contact MLM’s Risk Management HelpLine, toll-free Webcast registration at www.mylawyersmutual.com (855) 692-5146 Questions? Contact MLM at: Minnesota Lawyers Mutual • 333 South 7th Street • Suite 2200 • Minneapolis, MN 55402 • Phone: 800.422.1370 • Fax: 800.305.1510 • email@example.com THE VIEW • APRIL 2012 5 Good Question Want a sounding board for general, specific or Better Discussion hypothetical risk management questions? MLM BLOGS A Collection of Conversations Blogs.mlmins.com/goodquestion Foxworthy was on to something: example, choice of venue, which defendants are named or not named, which experts are selected, etc.), YOU HAVE A “If you even have to ask this question, CLAIM THAT SHOULD BE REPORTED, even if you think YOU HAVE A CLAIM THAT SHOULD BE opposing counsel is wrong and your client is happy with REPORTED!” your work! Jeff Foxworthy made a name for • If you discover that you may have made a mistake, for himself with his commentary about example missing a statute of limitations, YOU HAVE A what “might” make someone a CLAIM THAT SHOULD BE REPORTED, even if opposing “redneck.” One observation is that counsel did not realize your mistake, and even if you think if you suspect you “might” be a you can fix the problem! “redneck,” you probably are. The same holds true for whether you have • If your client tries to get out of paying his bill by disparaging a “claim” that should be reported to your work or the outcome of the case, YOU HAVE A CLAIM your malpractice insurer. If the thought even crosses your mind THAT SHOULD BE REPORTED, even if you know your that you might have a claim…you should report to your carrier client’s allegations about your work lack merit and he is or risk denial of an eventual claim or even a voided policy. simply trying to get out of paying his bill! Minnesota Lawyers Mutual insurance policies are “claims- • If anyone, client or not, says that your legal work caused made” policies, which means an insured must report not only him harm, for example an opposing party in a divorce or malpractice threats or lawsuits but also events that could custody case, YOU HAVE A CLAIM THAT SHOULD BE develop into malpractice threats or lawsuits in the future. When REPORTED, even if you know his allegations lack merit and in doubt, it is always better to report a situation because failure can prove it! to do so could result in a denied claim or a voided policy. • If a client says that he is unhappy with your work and will The policy states: A CLAIM is deemed made when: sue you for malpractice, YOU HAVE A CLAIM THAT SHOULD BE REPORTED, even if you believe your work (1) a demand is communicated to the INSURED for was above reproach! DAMAGES or PROFESSIONAL SERVICES; One very important thing to remember is this: You, as the (2) a lawsuit is served upon the INSURED seeking attorney, do not get to decide whether there is a claim. The DAMAGES; or standard is not whether you personally think you have a claim, whether the claim has merit, or whether the claim may never (3) an act, error or omission by any INSURED occurs which be pursued. The standard is whether facts exist that could has not resulted in a demand for DAMAGES but which reasonably develop into a claim. If you find yourself asking, “I an INSURED knows or reasonably should know, would wonder if I should report this?” ‒ the answer is always “YES!” support such a demand. This means that you have a “claim” that should be reported any time you think you might have made an error, or any time someone else says you may have made an error. This is so even If you have a specific situation you are unsure about whether to if you think you can fix the problem, even if your client still report, please contact the Risk Management HelpLine, toll-free seems happy with you or doesn’t know about the problem, and at (855) 692-5146. even if you know you did not err but someone else says you did. The fact that a claim lacks merit, or that you have great defenses to a claim, does not change the fact that there is a Alice Sherren, MLM claim attorney, claim that must be reported. And it is essential to always report addresses common (and not so common) a claim as soon as possible, before trying to fix it on your own. questions MLM receives from insureds Don’t jeopardize your insurance coverage by waiting to report through its Risk Management HelpLine a claim until suit is filed and your options are limited. and invites insureds to weigh in via the comments section. Here are some “Foxworthy style” examples of when you have a claim that should be reported: Join the “Good Question, Better Good Question Discussion” Conversation at • If opposing counsel makes a motion to dismiss your client’s Editor Blogs.mlmins.com/goodquestion/ case because of something that was your decision (for Questions? Contact MLM at: Minnesota Lawyers Mutual • 333 South 7th Street • Suite 2200 • Minneapolis, MN 55402 • Phone: 800.422.1370 • Fax: 800.305.1510 • firstname.lastname@example.org 6 THE VIEW • APRIL 2012 MLM Success Planning for Roadmap Ever wish there was a straightforward roadmap one could follow to start and run a safe practice? MLM BLOGS A Collection of Conversations Blogs.mlmins.com/roadmap Growing Ranks of Solo Practitioners “They still need resources,” Harris said. “By developing tools and resources in tandem with bar associations and other Underscore the Need for Resources groups, together we can provide some cost-effective solutions By Dan Heilman, Minnesota Lawyer Reprinted with permission of Minnesota Lawyer, and put them at reduced risk of malpractice.” Solo Contender, March 20, 2012 The MLM modules are free for MLM members and were scheduled to go live at the end of March. Free access to the Recent surveys suggest more and more freshly minted lawyers site will also be offered to Minnesota State Bar Association are bypassing the temptation to work at a law firm straight members via its PracticeLaw Web portal. out of law school and are instead hanging out their shingles as solo practitioners. A recent survey of the Minnesota Lawyers One way Hoppe has been working toward that goal has been Mutual Insurance Co. (MLM), which provides malpractice by dropping in on a relatively new resource MSBA is offering insurance along with risk management services, found that its members: monthly meetings and online discussion groups more than 19 percent of solo practitioners polled aimed at solos trying to establish their practices. have five or fewer years of practice experience, Angie Hoppe, an MLM PracticePack (www.practicelaw.org/432) is with 9 percent having two years or fewer. claim attorney, said the focused on lawyers going straight from law goal is to create a platform school to solo or small firm practice, discussing The seeming surge in solos highlights the fact that is responsive to the process of moving on after graduating and that going it alone isn’t easy for any lawyer, let the needs of new solo the trials of job searching. alone an inexperienced one. Handling billing, practitioners. “It’s great to office administration and client development can Started in late 2010, PracticePack usually meets have all this information be overwhelming. For that reason MLM and the put together, but we don’t the third Tuesday of the month from about 8 Minnesota State Bar Association are working want it to be just a flat to 10 a.m. Andrea Hable, MSBA’s attorney together and separately to provide support and static resource,” she said. editor and proprietor of her own practice, said resources for the swelling ranks of solos. “We want it to grow.” attendance at the meetings is usually between five and 15 young lawyers. MLM recently debuted Roadmap to Start a Law Practice, a series of web-based modules designed to show young “It was an acknowledgment by the bar association that there lawyers some of the nuts and bolts of starting and growing are a lot of new lawyers out there who need some support,” a practice. Many of the modules are focused on avoiding she said. “It started with the hope that we could offer new malpractice problems, but a number of others zero in on general solos some tech assistance and help them get some discounted topics, such as essential practice components and key areas to services, but the biggest benefit has been the camaraderie of consider when establishing a practice. The site also contains getting together monthly.” downloadable law practice management booklets; workbooks Hable said the meetings, which are free for MSBA members, for business financials and budgets; and various forms, templates are informal, and carry no CLE credit. While there’s often and checklists. a speaker or a main topic, there’s usually time at the end for Jayne Harris, MLM’s vice president of business development, practice-related questions. said the group compiled the resources in response to mounting “There are numerous issues discussed,” she said. “How do evidence that while the number of young solos was growing, ethics rules apply to real practical things we deal with? How many of those baby lawyers weren’t armed with the skills and does solicitation rule apply if I’m at a networking event? How resources needed to establish a successful practice. do I deal with clients? How do I set fees? How do I define the “The profile of a solo firm had really changed in last few scope of my recommendation? Where do I find a mentor? years,” Harris said. “The Carnegie Report and other studies show that there are key competencies that new lawyers tend Angie Hoppe, MLM claim attorney, is actively to lack, such as procedural law, organizing and management involved in helping attorneys start a practice as of legal work — all things that tie into the things we’re really the MLM Roadmap’s editor, and by leading the concerned about from a practice perspective.” ongoing development of MyLawyersModules.com, an online environment to assist attorneys start and She pointed to 2010 findings from the Association for Legal run a safe and successful practice. Career Professionals that pointed out that 5.9 percent of new law school graduates are pursuing solo practice. But while Submit your question on starting a practice and setting up shop, they’re dealing with huge debt and probably Angie will do her best to divulge practice pointers don’t have spare money to spend on CLE courses. Roadmap Editor that are both useful and practical. Questions? Contact MLM at: Minnesota Lawyers Mutual • 333 South 7th Street • Suite 2200 • Minneapolis, MN 55402 • Phone: 800.422.1370 • Fax: 800.305.1510 • email@example.com THE VIEW • APRIL 2012 7 The Shill Shamelesspromotion from marketing Shameless promotion from marketing How much do you really know about professional liability insurance? MLM BLOGS A Collection of Conversations Blogs.mlmins.com/theshill I HEART PASSWORDS password. We use passwords for MyLawyersMutual.com, our online Risk Management Website. I am stuck in a password maze. My 15-year-old Hotmail account with its 15-year-old password was breached. Nothing There are acknowledged kinks. Currently, the logins for our that I know of was lost; Hotmail stopped being my primary CLE webcast and for MyLawyersMutual.com are different. e-mail account years ago. I did have to assign a new password There’s a technical reason for the separate login that doesn’t under the new password regime. A regime that’s much, much matter to a frustrated policyholder. Also, every individual harsher than it was 15 years ago. This process was repeated for policyholder has a unique login to MyLawyersMutual.com. all online accounts that may have been touched by the Hotmail This is to keep confidential the policy portion of our web site. breach. Facebook, online banking, my family’s health plan, Again, the reasons don’t matter if it causes frustration. (Please iTunes & many others need new passwords. The trouble with call us! You’ll get an actual person who can help.) new a password is that I won’t remember it unless it has some variation of my 15-year-old password. I’ve tried more secure The most recent offering on MyLawyersMutual.com is password tricks but I’m forgetful. I forgot the new Hotmail MyLawyersModules Roadmap to Start and Run a Law password almost as soon as I signed out, which meant I had Practice. It’s a terrific resource for lawyers who are starting, to get a new one. Apparently, you can’t request your current contemplating starting, or have recently started a law firm. I password if you forget it. You can only assign a new one, one suspect it would be useful to attorneys of all experience levels. that hasn’t been used in a year. Which means I’m going to Resources like this take a level of effort we can only offer to forget it because it is not familiar to me. It’s all very secure. our policyholders. It’s password protected. If you don’t have your password, please give me a call. I can help. We use passwords here for many parts of our online system. If we have put anyone through an ordeal like this I apologize, sincerely, from the bottom of my heart. But there is a reason we use passwords. We use passwords to protect the sensitive and often confidential information we request. Moreover, “The Shill” is written by Chad Saunders, MLM passwords allow us to offer additional services to our specialty marketing manager. Chad may be policyholders. We require passwords for online & in-person reached at (800) 422-1370 x9672 or firstname.lastname@example.org. CLE. The online registration process, payment processing and proper recording of CLE credit depends in large part on a The Shill Editor NOTE: The material in this newsletter should not be considered legal advice and as always, you will need to do your own research to make your own conclusions with regard to the laws and ethical opinions of your jurisdiction. In no event will Minnesota Lawyers Mutual be liable for any direct, indirect, or consequential damages resulting from the use of this material. THE VIEW - APRIL 2012 Managing Editor: Jayne M. Harris, VP of Business Development Technical Editor: Michelle Lore, Claim Attorney Looking for checklists, law practice management booklets and Assistant Editor and Layout Designer: risk management CLE resource materials? Look no further! Karen J. L. Scholtz Featured Article Author: www.MyLawyersMutual.com Todd C. Scott, VP of Risk Management Haven’t received your Username and Password? Good Question Author: E-mail email@example.com with your identifying information and preferred e-mail Alice Sherren, Claim Attorney address to receive your login and password within 24-hours or call 800.422.1370 and Roadmap Author: your MLM Account Manager will provide you with your login and password over the Angie Hoppe, Claim Attorney phone. The Shill Author: Chad Saunders, Specialty Marketing Manager Questions? Contact MLM at: Minnesota Lawyers Mutual • 333 South 7th Street • Suite 2200 • Minneapolis, MN 55402 • Phone: 800.422.1370 • Fax: 800.305.1510 • firstname.lastname@example.org
"The View April 2012-MLMs Risk Management Newsletter"