Title: Child Safety Officer (2013 Graduate Development Program)
Business unit: Child Safety Service Centre
Service area: Child Safety Services
Location: Various - see position details of 2013 Graduate Development
Salary per annum: $52,074 – $66,650 base salary per annum
Employment type: Permanent Full-time
Job duration: N/A
Mandatory qualifications Possession of a degree or equivalent in accordance with the ‘CSO
or other requirements: Qualification Requirements’ fact sheet available at mandatory
Job ad reference no.: 2013 GDP CSO
Closing date: Midnight on Wednesday, 8 August 2012
Contact for further CSO Recruitment Team : 1800 089 515
In the Department of Communities, Child Safety and Disability Services you will have
the opportunity to support our vision to deliver services that build fair, cohesive and
vibrant Queensland communities.
We aim to achieve this vision by providing integrated community services based on
the values of client focus, collaboration, diversity, innovation and professional
The Department of Communities, Child Safety and Disability Services will support
you to build a challenging and rewarding career while maintaining a healthy work and
life balance. You will enjoy a competitive salary, superannuation, salary packaging,
flexible working hours, flexible leave options, a safe and healthy work environment
and professional development. If you would like further information about our
department visit our website at http://www.communities.qld.gov.au/
Why join our team?
The Department of Communities will support you to build a challenging and
rewarding career while maintaining a healthy work and life balance. You will enjoy a
competitive salary, superannuation, salary packaging, flexible working hours, flexible
leave options, a safe and healthy work environment and professional development. If
you would like further information about our department visit our website at
Child Safety Officers are responsible for delivering statutory child protection services
such as investigating and assessing allegations of suspected child abuse and neglect,
and intervening to ensure the safety of children in accordance with legislation and
practice guidelines. Child Safety Officers work in teams based in service centres
covering specific geographical areas. Child safety services are delivered within an
environment of competing priorities and varied resources, requiring responses such
as those that are planned and long term, to those that are immediate and crisis
Principal responsibilities of this role
Deliver child protection services in accordance with departmental policies and
procedures, statutory responsibilities, and contemporary best practice standards.
Deliver high quality, culturally appropriate child protection services including
intervention, casework and case management, to children, young people and
Participate productively as a team member and form culturally appropriate,
professional working relationships with colleagues and stakeholders, including
children, young people and families.
Foster a culture and philosophy of frontline service delivery based on,
collaboration, cooperation, commitment to excellence and professional ethics.
Actively participate in training and professional development activities to maintain
and develop relevant capabilities.
Provide verbal advice and prepare structured written reports on casework matters
to assist decision making by courts and other cross agency collaborative forums
such as SCAN.
Maintain case records in accordance with departmental case management
Working relationships in this role
In this role you will report to a Team Leader and work with Child Safety Support
Officers and other service delivery staff. You will also engage with a range of
stakeholders in order to deliver child protection services including children, young
people and families, foster carers, police officers, education providers, medical
officers, community members and service providers.
Child Safety Officers are authorised officers under the Child Protection Act 1999 and
have a range of statutory delegations in relation to this.
How will you be assessed for this role?
The Department of Communities, Child Safety and Disability Services is seeking
people who are capable of contributing to the department and the Queensland
community across five core capabilities and one technical / role specific capability if
Supports strategic direction
Supports productive working relationships
Displays personal drive and integrity
Communicates with influence
Your suitability for this role will be assessed against these five core capabilities* as
they relate to this role, and also include one technical/role specific capability. These
are outlined below:
Supports strategic direction – you are aware that organisational goals link to work
outcomes, you know where to find relevant information, and you use common
sense and established guidelines to determine the importance of available
Achieves results – you have a planned but flexible approach to organising your
work that ensures you manage deadlines and can respond to competing priorities
in a fast paced work environment.
Supports productive working relationships – you build and sustain positive
relationships with people from a range of backgrounds, working collaboratively
and responding respectfully to professional, personal and cultural diversity. You
are an effective team member, and have a good sense of the qualities you bring
to the team.
Displays personal drive and integrity – you deal with day-to-day pressures and
difficult situations in a calm and professional manner, reflecting on your work,
seeking support and feedback when appropriate and responding positively to
guidance. You behave in an honest and ethical way and adhere to confidentiality
Communicates with influence – you confidently present messages, seek to
understand varying stakeholder needs and tailor your communication style and
message accordingly, even in complex and difficult circumstances.
Technical/role specific – you have knowledge of and/or experience in assessment
and casework intervention with individuals and families who have complex needs,
and knowledge of theoretical perspectives that relate to child protection practice,
including the impacts of historical and contemporary policy and practices upon
Aboriginal and Torres Strait Islander peoples.
*These capabilities are based on the Queensland Public Service (QPS) Capability
and Leadership Framework (QPS CLF) and reflect QPS CLF level that corresponds
with this role’s classification. The QPS CLF is available at:
Applications may remain current for a specified period up to 12 months after the
closing date for the receipt of applications for the original vacancy.
How to apply
To apply for a Child Safety Officer (CSO) role in the 2013 Graduate
Development Program, please apply via the Queensland Government Graduate
Portal and only submit an up-to-date resume, academic transcript and/or proof
of your completed qualification. During the recruitment process held between
August and October 2012, you may be asked be asked to submit the additional
items listed in the CSO Applicant Guide.
Applicants are required to read the ‘Important Information for Applicants’ document
available on the ‘Careers’ section of our website at