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									Dean Ichikawa
(650) 703-9578 | deanichikawa@mac.com | kiwidragonfly.com
Seasoned eLearning Development Manager with over 10 years’ experience in building online learning
programs using the latest development platforms. Educated on the process of brainstorming to come up with
new and innovative solutions for the most challenging instructional problems.

Senior Manager, Learning Services, Mindjet, February 2011 – March 2012
Supported an online learning community with video tutorials, tips, and product documentation so new and
existing customers could master all product offerings. Created digital videos that were used for both training
and marketing purposes. Managed technical documentation team and interns. Content was created with
Camtasia Studio, SoundTrack Pro, Flash, Photoshop, and Illustrator.

eLearning Instructional Designer (contract), Epson America Inc., October 2010 – January 2011
Built online courses to teach sales people and partners how to sell and use business and point-of-sale
products like receipt printers, check scanners, and professional projectors. Courses were comprised of
graphics, videos, Flash animations, and learning activities and were published using either Articulate Studio or

Sr. Instructional Designer (contract), PayPal, August 2010 – October 2010
Wrote content and assessments for online courses. Developed online courses and web application
demonstrations using Adobe Captivate and Articulate Studio.

Online Sales Training Manager, Apple Inc., October 2003 – April 2010
Managed a team of instructional designers and graphic designers who created online courses for a channel
retail training site that supported over 70,000 users globally. Met with global partners, Product Marketing, and
external business groups to establish global curriculum. Worked closely with editing, localization, and support
teams to ensure content was consistent and in alignment with curriculum goals. Provided business process
expertise, project management, and documentation for capital systems projects. Implemented virtual classes
on Adobe Connect. Created reporting system used to provide learning and engagement analytics by running
Oracle queries via PHP.
Other positions held: Curriculum Development Manager, Web-Based Training Manager, Course Developer,
Course Developer (contract). Other highlights included providing the direction for the development of the .Mac
Learning Center and managing the instructional design team for Apple’s technical training classes.

eLearning Developer (contract), Cisco Systems, Inc., April 2003 – March 2004
Created e-learning modules to train customer service personnel on systematic changes to internal and external
ordering tools. Wrote objectives and validation tests, including questions, distracters and explanations.
Developed narrated presentations using internal tools, Qarbon ViewletBuilder, and Flash.

Flash Animator (contract), Stanford University, School of Medicine, July 2003 – October 2003
Received detailed drawings from medical illustrator and worked with subject matter experts to build interactive
Flash animations for usage in an online medical curriculum.

eLearning Specialist, Advanced Fibre Communications, Inc., September 2002 – April 2003
Worked with product managers and technical experts to develop both instructor-led and online courses to
teach the setup and maintenance of telecommunications equipment. Designed user interfaces, created
standardized icons, edited video clips, and shot photographs for online courses. Created graphics and
established styles to produce presentations, instructor guides, lab workbooks, job aids and hands-on exercises
for instructor-led courses.
–continued–Lead Web Course Developer, Drake Certivo, Inc., November 2001 – September 2002
Assembled a team of course developers to create online HTML/CSS and Flash-based courses that contained
narrated audio, animations, and interactive learning activities. Courses were developed for score tracking when
launched from an LMS. Responsible for project management of course development cycle and condensed
development cycle to three weeks by designing templates and eliminating redundant review phases.

Web Developer, Encad, Inc., November 2000 – November 2001
Designed and maintained the company’s external website and internal intranet site. Maintained the online

Technology Instructor (internship), The Tech Museum, January 2000 – May 2000
Developed and delivered instructor-led courses to teach kids ages 8 – 14 how to use Photoshop, Illustrator,
Flash, and create basic web pages.

Website Developer (consultant), Little Forest Natural Baby Products, June 1999 – January 2004
Designed and maintained the company’s website.

Electronic Media Manager, Applied Materials, Inc., July 1994 – November 2000
Planned the electronic marketing efforts of a major product division. Created digital assets like interactive
system animations for use on internal and external websites, and at trade shows.

Network Administrator Assistant, Professional Computer Services, September 1993 – July 1994
Provided technical support and network administration services to a variety of different clients.

Sales Data Coordinator, Pacific Western Bank, July 1991 – September 1993
Maintained a sales call tracking database. Created and ran regular reports.

• Master of Arts, Instructional Technology, San Jose State University, May 2000
• Bachelor of Arts, Economics, UC Santa Barbara, December 1990

• eLearning development: Adobe Captivate, Articulate Studio, Camtasia Studio
• Graphic design: Adobe Photoshop, Adobe Illustrator, Adobe InDesign
• Front-end web design: HTML/CSS, BBEdit, Adobe Dreamweaver, Adobe Flash
• Scripting languages: Javascript, PHP, Python, ASP, CGI Perl
• Database management: mySQL, SQL, MS Access
• Office applications: MS Office, iWork, Google Docs
• Audio/video editing: Final Cut Pro, Motion, SoundTrack Pro, Audacity, Adobe Premiere
• Operating systems: Mac OS X, Windows XP/Vista/7

• TechSmith ScreenChamp Finalist for screencast video created with Camtasia Studio (2011)
• Web Design Concepts Certification, Brainbench (2011)
• Outstanding Alumnus, Business Award from San Jose State University, Instructional Technology (2006)
• Javascript Master Certification, Brainbench (2003)
• Flash MX Master Certification, Brainbench (2003)
• Certified Lotus Professional, Application Developer, Lotus (1998)
• Applied Materials Grass Roots Cost Reduction Award in recognition of creating division's website (1996)

Available upon request

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