Ambulance by lanyuehua

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									COMMISSION FOR HEALTH IMPROVEMENT
Data for 2002/03 NHS Performance Ratings
For information on the indicator constructions please see the CHI ratings website
www.chi.nhs.uk/ratings

AMBULANCE TRUSTS


Category A calls meeting 14/19 minute target
Category A calls meeting 8 minute target
Financial management
Improving Working Lives
Clinical Negligence
Thrombolysis protocols and procedures: Training of paramedic staff
Category B/C calls meeting national 14/19 minute target
GP urgent calls meeting national 15 minute target
Patient complaints procedure
Fire, Health & Safety
Information Governance
Sickness absence rate
Staff opinion survey
                        Contents

Indicator Short Name:   Category A calls meeting 14/19 minute target



Indicator Long Name:    Percentage of category A calls receiving a response within 14
                        minutes (urban) or 19 minutes (rural).



Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust


RNY                     Oxfordshire Ambulance NHS Trust

RH1                     Royal Berkshire Ambulance Service NHS Trust
RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust



KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value           Numerator
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              87.7%               23685
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  96.2%               30548
Q13        Cumbria and Lancashire
           Strategic Health Authority             94.0%               10011
Q22        Dorset and Somerset Strategic
           Health Authority                       94.4%               25632
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       96.9%               40590
Q24        Trent Strategic Health
           Authority                              95.3%               70756
Q03        Essex Strategic Health
           Authority                              96.8%               18336
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              98.5%                7540
Q14        Greater Manchester Strategic
           Health Authority                       97.3%               79261
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             93.8%               20786
Q28        West Midlands South Strategic
           Health Authority                       97.3%               11491
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             97.7%                2994
Q18        Kent and Medway Strategic
           Health Authority                       95.7%               37579
Q13        Cumbria and Lancashire
           Strategic Health Authority             97.1%               38578
Q24        Trent Strategic Health
           Authority                              95.6%               23196
Q08        South West London Strategic
           Health Authority                       88.6%               156566
Q15        Cheshire & Merseyside
           Strategic Health Authority             91.1%               55672
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  99.1%               27761
Q16        Thames Valley Strategic
           Health Authority                       88.6%                8509
Q16        Thames Valley Strategic
           Health Authority                       99.2%                4889
Q23   South Yorkshire Strategic
      Strategic Health Authority        97.9%   29775
Q26   Shropshire and Staffordshire
      Strategic Health Authority        99.8%   31758
Q19   Surrey and Sussex Strategic
      Health Authority                  95.2%   24154
Q19   Surrey and Sussex Strategic
      Health Authority                  97.5%   23989
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  98.2%   42529
Q16   Thames Valley Strategic
      Health Authority                  97.3%   21842
Q28   West Midlands South Strategic
      Health Authority                  98.2%   6220
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         97.4%   83938
Q12   West Yorkshire Strategic
      Health Authority                  92.2%   42182
Q21   South West Peninsula
      Strategic Health Authority        95.6%   42718
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         92.7%   14251
Denominator


          27013


          31741

          10649

          27147


          41895

          74211

          18939


              7653

          81500

          22155

          11808

              3066

          39258

          39739

          24253

         176753

          61116


          28026

              9600

              4927
30427

31835

25384

24601


43308

22442

6332


86183

45767

44685


15369
                        Contents

Indicator Short Name:   Category A calls meeting 8 minute target



Indicator Long Name:    Percentage of category A calls getting a first response within 8
                        minutes.



Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust
RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value           Numerator
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              72.1%               4949
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  75.6%               6254
Q13        Cumbria and Lancashire
           Strategic Health Authority             76.1%               1921
Q22        Dorset and Somerset Strategic
           Health Authority                       73.5%               4909
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       77.4%               8078
Q24        Trent Strategic Health
           Authority                              76.0%               16174
Q03        Essex Strategic Health
           Authority                              62.1%               3049
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              69.3%               1352
Q14        Greater Manchester Strategic
           Health Authority                       83.4%               17161
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             72.6%               4147
Q28        West Midlands South Strategic
           Health Authority                       78.4%               2305
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             77.7%                600
Q18        Kent and Medway Strategic
           Health Authority                       74.5%               7189
Q13        Cumbria and Lancashire
           Strategic Health Authority             78.6%               7883
Q24        Trent Strategic Health
           Authority                              75.1%               4188
Q08        South West London Strategic
           Health Authority                       70.9%               32535
Q15        Cheshire & Merseyside
           Strategic Health Authority             84.3%               13170
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  75.9%               4580
Q16   Thames Valley Strategic
      Health Authority                  75.9%   1885
Q16   Thames Valley Strategic
      Health Authority                  78.5%    890
Q23   South Yorkshire Strategic
      Strategic Health Authority        76.2%   6058
Q26   Shropshire and Staffordshire
      Strategic Health Authority        85.9%   6940
Q19   Surrey and Sussex Strategic
      Health Authority                  76.3%   4868
Q19   Surrey and Sussex Strategic
      Health Authority                  70.4%   4016
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  73.9%   5916
Q16   Thames Valley Strategic
      Health Authority                  77.0%   4361
Q28   West Midlands South Strategic
      Health Authority                  79.6%   1275
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         77.1%   15455
Q12   West Yorkshire Strategic
      Health Authority                  68.2%   8586
Q21   South West Peninsula
      Strategic Health Authority        75.3%   10347
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         68.0%   1616
Denominator


              6865


              8277

              2524

              6677


          10437

          21278

              4911


              1952

          20567

              5715

              2941

              772

              9656

          10024

              5573

          45890

          15630


              6031
2483

1134

7954

8082

6378

6430


8001

5667

1601


20035

12588

13736


2376
                        Contents

Indicator Short Name:   Financial management



Indicator Long Name:    Achievement of the financial position shown in the 2002/3 plan
                        without the need of unplanned financial support.



Organisation Code       Organisation Name


RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust
RVK                             North East Ambulance Service NHS Trust


RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                         Value        Turnover (£000's)


Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                                1                22007
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                    1                30014
Q13        Cumbria and Lancashire
           Strategic Health Authority               1                12458
Q22        Dorset and Somerset Strategic
           Health Authority                         1                15612
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                         1                42862
Q24        Trent Strategic Health
           Authority                                1                47566
Q03        Essex Strategic Health
           Authority                                -1               44424
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                                1                10267
Q14        Greater Manchester Strategic
           Health Authority                         1                47503
Q17        Hampshire and Isle of Wight
           Strategic Health Authority               1                31448
Q28        West Midlands South Strategic
           Health Authority                         1                13913
Q17        Hampshire and Isle of Wight                               96459
           Strategic Health Authority               -2
Q18        Kent and Medway Strategic
           Health Authority                         1                26652
Q13        Cumbria and Lancashire
           Strategic Health Authority               1                33037
Q24        Trent Strategic Health
           Authority                                1                21400
Q08        South West London Strategic
           Health Authority                         1              160818
Q15        Cheshire & Merseyside
           Strategic Health Authority               1                36354
Q09   Northumberland, Tyne & Wear
      Strategic Health Authority
                                        1    46912
Q16   Thames Valley Strategic
      Health Authority                  1    12269
Q16   Thames Valley Strategic
      Health Authority                  1    17890
Q23   South Yorkshire Strategic
      Strategic Health Authority        1    21614
Q26   Shropshire and Staffordshire
      Strategic Health Authority        1    19535
Q19   Surrey and Sussex Strategic
      Health Authority                  1    24461
Q19   Surrey and Sussex Strategic
      Health Authority                  1    34715
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  -2   39281
Q16   Thames Valley Strategic
      Health Authority                  1    23441
Q28   West Midlands South Strategic
      Health Authority                  1    11466
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         1    54202
Q12   West Yorkshire Strategic
      Health Authority                  -1   65286
Q21   South West Peninsula
      Strategic Health Authority        1    51038
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         1    11824
I&E                      Unplanned              Plan (£000's)
Surplus/(Deficit)        Support (£000's)
(£000's)


                    3                       0                    0


                    12                      0                    0

                    2                       0                    0

                    1                       0                    0


               429                          0                    0

                    0                       0                    0

                -57                         0                    0


               359                          0                   150

                    7                       0                    0

                    1                       0                    0

                 0                          0                    0
             -3655                          0                    0


                    57                      0                    0

                    10                      0                   10

                    0                       0                    0

                    94                      0                    0

                    5                       0                    0
299    0    7

590    0    0

 0     0    0

37     0    0

 0     0    0

 4     0    0

 2     0    0


 0    433   0

 2     0    0

 0     0    0


88     0    0

 1    400   0

10     0    0


 4     0    0
                        Contents

Indicator Short Name:   Improving Working Lives



Indicator Long Name:    Achievement of Improving Working Lives (IWL) Standard
                        'practice' status by the end of Q4 2002/03.



Organisation Code       Organisation Name


RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust
RVK                             North East Ambulance Service NHS Trust


RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                         Value     Standard
                                                      Assessed Against

Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                                1 Practice
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                    1 Practice
Q13        Cumbria and Lancashire
           Strategic Health Authority               1 Practice
Q22        Dorset and Somerset Strategic
           Health Authority                         0 Practice
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                         1 Practice
Q24        Trent Strategic Health
           Authority                                1 Practice
Q03        Essex Strategic Health
           Authority                                0 Practice
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                                1 Practice
Q14        Greater Manchester Strategic
           Health Authority                         1 Practice
Q17        Hampshire and Isle of Wight
           Strategic Health Authority               0 Practice
Q28        West Midlands South Strategic
           Health Authority                         0 Practice
Q17        Hampshire and Isle of Wight
           Strategic Health Authority               1 Practice
Q18        Kent and Medway Strategic
           Health Authority                         1 Practice
Q13        Cumbria and Lancashire
           Strategic Health Authority               1 Practice
Q24        Trent Strategic Health
           Authority                                0 Practice
Q08        South West London Strategic
           Health Authority                         1 Practice
Q15        Cheshire & Merseyside
           Strategic Health Authority               1 Practice
Q09   Northumberland, Tyne & Wear
      Strategic Health Authority
                                         1 Practice
Q16   Thames Valley Strategic
      Health Authority                   1 Practice
Q16   Thames Valley Strategic
      Health Authority                  n/a
Q23   South Yorkshire Strategic
      Strategic Health Authority         1 Practice
Q26   Shropshire and Staffordshire
      Strategic Health Authority         1 Practice
Q19   Surrey and Sussex Strategic
      Health Authority                   1 Practice
Q19   Surrey and Sussex Strategic
      Health Authority                   1 Practice
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                   1 Practice
Q16   Thames Valley Strategic
      Health Authority                   1 Practice
Q28   West Midlands South Strategic
      Health Authority                   1 Practice
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                          1 Practice
Q12   West Yorkshire Strategic
      Health Authority                   1 Practice
Q21   South West Peninsula
      Strategic Health Authority         1 Practice
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                          0 Practice
                        Contents

Indicator Short Name:   Clinical Negligence



Indicator Long Name:    Level of compliance against Clinical Negligence Scheme for
                        Trusts (CNST) risk management standards.



Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust
RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              1
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  1
Q13        Cumbria and Lancashire
           Strategic Health Authority             1
Q22        Dorset and Somerset Strategic
           Health Authority                       1
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       1
Q24        Trent Strategic Health
           Authority                              1
Q03        Essex Strategic Health
           Authority                              1
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              1
Q14        Greater Manchester Strategic
           Health Authority                       1
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             0
Q28        West Midlands South Strategic
           Health Authority                       0
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             1
Q18        Kent and Medway Strategic
           Health Authority                       0
Q13        Cumbria and Lancashire
           Strategic Health Authority             2
Q24        Trent Strategic Health
           Authority                              2
Q08        South West London Strategic
           Health Authority                       2
Q15        Cheshire & Merseyside
           Strategic Health Authority             1
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  1
Q16   Thames Valley Strategic
      Health Authority                  1
Q16   Thames Valley Strategic
      Health Authority                  1
Q23   South Yorkshire Strategic
      Strategic Health Authority        2
Q26   Shropshire and Staffordshire
      Strategic Health Authority        1
Q19   Surrey and Sussex Strategic
      Health Authority                  1
Q19   Surrey and Sussex Strategic
      Health Authority                  1
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  1
Q16   Thames Valley Strategic
      Health Authority                  1
Q28   West Midlands South Strategic
      Health Authority                  0
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         2
Q12   West Yorkshire Strategic
      Health Authority                  0
Q21   South West Peninsula
      Strategic Health Authority        3
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         0
                        Contents

Indicator Short Name:   Thrombolysis protocols and procedures: Training of paramedic
                        staff


Indicator Long Name:    Locally agreed protocols and procedures (including appropriate
                        training) that ensure access to pre-hospital thrombolytic therapy
                        for all eligible patients.


Organisation Code       Organisation Name



RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust
RB6                             Mersey Ambulance Service NHS Trust

RVK                             North East Ambulance Service NHS Trust


RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                         Value       Locally agreed
                                                        implementation
                                                        plan

Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                                 35 Partially
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                     71 Fully
Q13        Cumbria and Lancashire
           Strategic Health Authority                73 Fully
Q22        Dorset and Somerset Strategic
           Health Authority                         100 Fully
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                          70 Fully
Q24        Trent Strategic Health
           Authority                                 38 Partially
Q03        Essex Strategic Health
           Authority                                 78 Fully
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                                 78 Fully
Q14        Greater Manchester Strategic
           Health Authority              NR
Q17        Hampshire and Isle of Wight
           Strategic Health Authority                35 Partially
Q28        West Midlands South Strategic
           Health Authority                          81 Fully
Q17        Hampshire and Isle of Wight
           Strategic Health Authority                35 Partially
Q18        Kent and Medway Strategic
           Health Authority                           0 No
Q13        Cumbria and Lancashire
           Strategic Health Authority                71 Fully
Q24        Trent Strategic Health
           Authority                                 37 Partially
Q08        South West London Strategic
           Health Authority                          65 Partially
Q15   Cheshire & Merseyside
      Strategic Health Authority            75 Fully
Q09   Northumberland, Tyne & Wear
      Strategic Health Authority
                                            70 Fully
Q16   Thames Valley Strategic
      Health Authority                      70 Fully
Q16   Thames Valley Strategic
      Health Authority                      95 Fully
Q23   South Yorkshire Strategic
      Strategic Health Authority           100 Fully
Q26   Shropshire and Staffordshire
      Strategic Health Authority            76 Fully
Q19   Surrey and Sussex Strategic
      Health Authority                      92 Fully
Q19   Surrey and Sussex Strategic
      Health Authority                      70 Fully
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                      35 Partially
Q16   Thames Valley Strategic
      Health Authority                      70 Fully
Q28   West Midlands South Strategic
      Health Authority                      74 Fully
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                       NR
Q12   West Yorkshire Strategic
      Health Authority                      63 Partially
Q21   South West Peninsula
      Strategic Health Authority      NR
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                              0 No
Percentage of
paramedics that
have been fully
trained


                  0


                  3

                  11

                 100


                  1

                 9.7

                  25


                  25



                  0

                  38

                  0

                  0

                  2

                  7

Not applicable
18


 0

 0

84

100

20

72

 0


 0

 0

14




94




 0
                        Contents

Indicator Short Name:   Category B/C calls meeting national 14/19 minute target



Indicator Long Name:    Percentage of category B/C calls receiving a response (if one is
                        required) within the national 14 (urban) or 19 (rural) minute
                        target.


Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust
RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value           Numerator
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              82.5%               36851
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  95.2%               77770
Q13        Cumbria and Lancashire
           Strategic Health Authority             94.0%               17586
Q22        Dorset and Somerset Strategic
           Health Authority                       92.8%               32255
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       94.4%               87100
Q24        Trent Strategic Health
           Authority                              78.4%               124882
Q03        Essex Strategic Health
           Authority                              91.9%               95366
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              98.7%               23375
Q14        Greater Manchester Strategic
           Health Authority                       93.2%               162240
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             91.6%               70275
Q28        West Midlands South Strategic
           Health Authority                       95.6%               26235
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             98.3%                7134
Q18        Kent and Medway Strategic
           Health Authority                       95.4%               69117
Q13        Cumbria and Lancashire
           Strategic Health Authority             95.4%               81338
Q24        Trent Strategic Health
           Authority                              96.7%               45113
Q08        South West London Strategic
           Health Authority                       79.2%               444647
Q15        Cheshire & Merseyside
           Strategic Health Authority             84.8%               122278
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  96.0%               128232
Q16   Thames Valley Strategic
      Health Authority                  86.5%   19213
Q16   Thames Valley Strategic
      Health Authority                  96.1%   45421
Q23   South Yorkshire Strategic
      Strategic Health Authority        92.2%   61439
Q26   Shropshire and Staffordshire
      Strategic Health Authority        99.7%   38198
Q19   Surrey and Sussex Strategic
      Health Authority                  94.1%   56626
Q19   Surrey and Sussex Strategic
      Health Authority                  94.0%   98544
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  96.2%   131761
Q16   Thames Valley Strategic
      Health Authority                  95.2%   54727
Q28   West Midlands South Strategic
      Health Authority                  95.5%   25140
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         91.8%   174507
Q12   West Yorkshire Strategic
      Health Authority                  91.5%   133362
Q21   South West Peninsula
      Strategic Health Authority        91.9%   99497
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         90.9%   17467
Denominator


          44689


          81695

          18707

          34750


          92245

         159262

         103760


          23673

         174087

          76740

          27443

              7258

          72461

          85248

          46644

         561523

         144250


         133569
22224

47248

66658

38332

60147

104841


137007

57474

26334


190107

145693

108325


19220
                        Contents

Indicator Short Name:   GP urgent calls meeting national 15 minute target



Indicator Long Name:    Percentage of GP urgent calls receiving a response within the
                        national 15 minute target.



Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust
RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value           Numerator
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              66.4%               12164
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  85.9%               19015
Q13        Cumbria and Lancashire
           Strategic Health Authority             95.3%               18189
Q22        Dorset and Somerset Strategic
           Health Authority                       79.8%               13273
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       85.9%               36057
Q24        Trent Strategic Health
           Authority                              51.2%               30594
Q03        Essex Strategic Health
           Authority                              83.5%               25392
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              94.0%               11992
Q14        Greater Manchester Strategic
           Health Authority                       87.9%               33477
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             82.1%               20050
Q28        West Midlands South Strategic
           Health Authority                       83.9%               10602
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             79.8%               2325
Q18        Kent and Medway Strategic
           Health Authority                       78.8%               20036
Q13        Cumbria and Lancashire
           Strategic Health Authority             97.6%               24369
Q24        Trent Strategic Health
           Authority                              88.8%               21590
Q08        South West London Strategic
           Health Authority                       46.7%               27211
Q15        Cheshire & Merseyside
           Strategic Health Authority             57.5%               18911
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  83.7%               48241
Q16   Thames Valley Strategic
      Health Authority                  72.4%   5251
Q16   Thames Valley Strategic
      Health Authority                  79.0%   7756
Q23   South Yorkshire Strategic
      Strategic Health Authority        69.5%   26158
Q26   Shropshire and Staffordshire
      Strategic Health Authority        92.6%   19405
Q19   Surrey and Sussex Strategic
      Health Authority                  87.6%   13550
Q19   Surrey and Sussex Strategic
      Health Authority                  77.8%   28118
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  78.3%   51010
Q16   Thames Valley Strategic
      Health Authority                  92.5%   16394
Q28   West Midlands South Strategic
      Health Authority                  97.1%   12545
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         74.6%   59414
Q12   West Yorkshire Strategic
      Health Authority                  87.4%   46607
Q21   South West Peninsula
      Strategic Health Authority        87.9%   44033
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         84.9%   10210
Denominator


          18331


          22149

          19094

          16643


          41971

          59730

          30407


          12760

          38088

          24428

          12634

              2915

          25411

          24981

          24318

          58265

          32906


          57627
7249

9821

37621

20956

15469

36142


65108

17716

12926


79648

53334

50069


12030
                        Contents

Indicator Short Name:   Patient complaints procedure



Indicator Long Name:    Percentage of written complaints for which a local resolution was
                        completed within 20 working days.



Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust
RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value            Numerator
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              64.5%                60
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  80.0%                24
Q13        Cumbria and Lancashire
           Strategic Health Authority             69.0%                40
Q22        Dorset and Somerset Strategic
           Health Authority                       91.3%                84
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       87.9%                58
Q24        Trent Strategic Health
           Authority                              79.4%                297
Q03        Essex Strategic Health
           Authority                              100.0%               44
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              40.7%                11
Q14        Greater Manchester Strategic
           Health Authority                       74.5%                35
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             23.7%                65
Q28        West Midlands South Strategic
           Health Authority                       83.8%                62
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             70.4%                257
Q18        Kent and Medway Strategic
           Health Authority                       25.3%                20
Q13        Cumbria and Lancashire
           Strategic Health Authority             94.7%                54
Q24        Trent Strategic Health
           Authority                              83.3%                30
Q08        South West London Strategic
           Health Authority                       53.4%                125
Q15        Cheshire & Merseyside
           Strategic Health Authority             69.5%                89
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  41.7%                86
Q16   Thames Valley Strategic
      Health Authority                  73.3%   55
Q16   Thames Valley Strategic
      Health Authority                  93.7%   59
Q23   South Yorkshire Strategic
      Strategic Health Authority        42.9%   15
Q26   Shropshire and Staffordshire
      Strategic Health Authority        98.0%   48
Q19   Surrey and Sussex Strategic
      Health Authority                  63.6%   28
Q19   Surrey and Sussex Strategic
      Health Authority                  66.7%   56
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  81.5%   88
Q16   Thames Valley Strategic
      Health Authority                  79.2%   38
Q28   West Midlands South Strategic
      Health Authority                  96.4%   54
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         55.2%   58
Q12   West Yorkshire Strategic
      Health Authority                  94.6%   87
Q21   South West Peninsula
      Strategic Health Authority        52.6%   60
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         51.6%   16
Denominator


              93


              30

              58

              92


              66

              374

              44


              27

              47

              274

              74

              365

              79

              57

              36

              234

              128


              206
75

63

35

49

44

84


108

48

56


105

92

114


31
                        Contents

Indicator Short Name:   Fire, Health & Safety



Indicator Long Name:    Fire, Health & Safety.




Organisation Code       Organisation Name

RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust
RVK                             North East Ambulance Service NHS Trust


RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                         Value           Occupied Floor
                                                            area
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                                 4.38              10493
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                     3.99              11275
Q13        Cumbria and Lancashire
           Strategic Health Authority                0.48               6240
Q22        Dorset and Somerset Strategic
           Health Authority                          1.00               4999
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                          5.28              16573
Q24        Trent Strategic Health
           Authority                                 0.56              26779
Q03        Essex Strategic Health
           Authority                     NR
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                                43.67               4236
Q14        Greater Manchester Strategic
           Health Authority                          0.00              25360
Q17        Hampshire and Isle of Wight
           Strategic Health Authority                5.10              10188
Q28        West Midlands South Strategic
           Health Authority                          0.00               7960
Q17        Hampshire and Isle of Wight
           Strategic Health Authority               11.19              58334
Q18        Kent and Medway Strategic
           Health Authority                          0.00              12077
Q13        Cumbria and Lancashire
           Strategic Health Authority                0.00              14402
Q24        Trent Strategic Health
           Authority                                14.41               9854
Q08        South West London Strategic
           Health Authority                          0.00              57410
Q15        Cheshire & Merseyside
           Strategic Health Authority    NR
Q09   Northumberland, Tyne & Wear
      Strategic Health Authority
                                        0.00   22043
Q16   Thames Valley Strategic
      Health Authority                  4.32   5469
Q16   Thames Valley Strategic
      Health Authority                  4.54   6615
Q23   South Yorkshire Strategic
      Strategic Health Authority        1.05   9508
Q26   Shropshire and Staffordshire
      Strategic Health Authority        1.01   4961
Q19   Surrey and Sussex Strategic
      Health Authority                  0.33   43000
Q19   Surrey and Sussex Strategic
      Health Authority                  0.37   13600
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  3.44   18892
Q16   Thames Valley Strategic
      Health Authority                  0.00   8636
Q28   West Midlands South Strategic
      Health Authority                  5.43   3594
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         0.00   18051
Q12   West Yorkshire Strategic
      Health Authority                  9.74   28962
Q21   South West Peninsula
      Strategic Health Authority        0.72   19094
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         2.77   8111
Health & Safety       Health & Safety       Fire Safety           Fire Safety
Backlog (£)           Backlog (£/m2)        Backlog (£)           Backlog (£/m2)


            38000          3.621461927                    8000         0.762413037


            30000           2.66075388                    15000         1.33037694

             3000          0.480769231                       0                     0

             3000          0.600120024                    2000         0.400080016


            59500          3.590176794                    28000        1.689494962

            10000          0.373426939                    5000          0.18671347




          185000           43.67327668                       0                     0

                  0                     0                    0                     0

            50000           4.90773459                    2000         0.196309384

                  0                     0                    0                     0

          295000           5.057085062                358000           6.137072719

                  0                     0                    0                     0

                  0                     0                    0                     0

            60000          6.088897909                    82000         8.32149381

                  0                     0                    0                     0
    0             0       0             0

18500    3.382702505   5145    0.940756994

27500          4.157   2500          0.378

 5000    0.525872949   5000    0.525872949

    0             0    5000    1.007861318

10000     0.23255814   4000    0.093023256

    0             0    5000    0.367647059


50000    2.646622909   15000   0.793986873

    0             0       0             0

13500    3.756260434   6000    1.669449082


   15    0.000830979     15    0.000830979

272150   9.396795801   10000   0.345280022

11600    0.607520687   2200    0.115219441


22500    2.774010603      0             0
                        Contents

Indicator Short Name:   Information Governance



Indicator Long Name:    Achievement of information governance targets.




Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust
RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              23
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  36
Q13        Cumbria and Lancashire
           Strategic Health Authority             26
Q22        Dorset and Somerset Strategic
           Health Authority                       23
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       20
Q24        Trent Strategic Health
           Authority                              30
Q03        Essex Strategic Health
           Authority                              22
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              23
Q14        Greater Manchester Strategic
           Health Authority                       23
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             34
Q28        West Midlands South Strategic
           Health Authority                       28
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             22
Q18        Kent and Medway Strategic
           Health Authority                       13
Q13        Cumbria and Lancashire
           Strategic Health Authority             36
Q24        Trent Strategic Health
           Authority                              32
Q08        South West London Strategic
           Health Authority                       19
Q15        Cheshire & Merseyside
           Strategic Health Authority             28
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  34
Q16   Thames Valley Strategic
      Health Authority                     18
Q16   Thames Valley Strategic
      Health Authority                     28
Q23   South Yorkshire Strategic
      Strategic Health Authority           26
Q26   Shropshire and Staffordshire
      Strategic Health Authority           20
Q19   Surrey and Sussex Strategic
      Health Authority                     29
Q19   Surrey and Sussex Strategic
      Health Authority                     6
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                     19
Q16   Thames Valley Strategic
      Health Authority                     31
Q28   West Midlands South Strategic
      Health Authority                     25
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                            25
Q12   West Yorkshire Strategic
      Health Authority                     15
Q21   South West Peninsula
      Strategic Health Authority           29
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                       NR
                        Contents

Indicator Short Name:   Sickness absence rate



Indicator Long Name:    The amount of time lost through absences as a percentage of
                        staff time available for directly employed NHS staff.



Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust
RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              8.10%
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  6.80%
Q13        Cumbria and Lancashire
           Strategic Health Authority             7.00%
Q22        Dorset and Somerset Strategic
           Health Authority                       8.10%
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       7.40%
Q24        Trent Strategic Health
           Authority                              5.90%
Q03        Essex Strategic Health
           Authority                              6.20%
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              6.70%
Q14        Greater Manchester Strategic
           Health Authority                       4.90%
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             6.50%
Q28        West Midlands South Strategic
           Health Authority                       8.70%
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             4.60%
Q18        Kent and Medway Strategic
           Health Authority                       6.30%
Q13        Cumbria and Lancashire
           Strategic Health Authority             5.30%
Q24        Trent Strategic Health
           Authority                              6.90%
Q08        South West London Strategic
           Health Authority                       6.70%
Q15        Cheshire & Merseyside
           Strategic Health Authority             7.80%
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  7.30%
Q16   Thames Valley Strategic
      Health Authority                     7.30%
Q16   Thames Valley Strategic
      Health Authority                     3.20%
Q23   South Yorkshire Strategic
      Strategic Health Authority           6.80%
Q26   Shropshire and Staffordshire
      Strategic Health Authority           6.20%
Q19   Surrey and Sussex Strategic
      Health Authority                     3.80%
Q19   Surrey and Sussex Strategic
      Health Authority                     8.20%
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                     8.00%
Q16   Thames Valley Strategic
      Health Authority                     6.00%
Q28   West Midlands South Strategic
      Health Authority                     4.90%
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                            6.80%
Q12   West Yorkshire Strategic
      Health Authority                NR
Q21   South West Peninsula
      Strategic Health Authority           5.60%
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                            7.30%
                        Contents

Indicator Short Name:   Staff opinion survey



Indicator Long Name:    Responses from NHS-employed staff opinion survey on
                        satisfaction with employer.



Organisation Code       Organisation Name
RB1                     Avon Ambulance Service NHS Trust


RFU                     Bedfordshire & Hertfordshire Ambulance & Paramedic Service
                        NHS Trust

RE6                     Cumbria Ambulance Service NHS Trust

RHP                     Dorset Ambulance Service NHS Trust

RMZ                     East Anglian Ambulance Service NHS Trust


RV6                     East Midlands Ambulance Service NHS Trust

RB4                     Essex Ambulance Service NHS Trust

RB5                     Gloucestershire Ambulance Service NHS Trust


RMA                     Greater Manchester Ambulance Service NHS Trust

RKD                     Hampshire Ambulance Service NHS Trust

RL5                     Hereford & Worcester Ambulance Service NHS Trust

RR2a                    Isle of Wight Healthcare NHS Trust (Ambulance)

RPH                     Kent Ambulance NHS Trust

RMD                     Lancashire Ambulance Service NHS Trust

RBX                     Lincolnshire Ambulance & Health Transport Service NHS Trust

RRU                     London Ambulance Service NHS Trust

RB6                     Mersey Ambulance Service NHS Trust

RVK                     North East Ambulance Service NHS Trust
RNY                             Oxfordshire Ambulance NHS Trust

RH1                             Royal Berkshire Ambulance Service NHS Trust

RB8                             South Yorkshire Metropolitan Ambulance Service NHS Trust

RB7                             Staffordshire Ambulance Service NHS Trust

RPQ                             Surrey Ambulance Service NHS Trust

RQ2                             Sussex Ambulance Service NHS Trust

RV1                             Tees East and North Yorkshire Ambulance Service NHS Trust


RHY                             Two Shires Ambulance Service NHS Trust

RL6                             Warwickshire Ambulance Service NHS Trust

RKA                             West Midlands Ambulance Service NHS Trust


RGH                             West Yorkshire Metropolitan Ambulance Service NHS Trust

RJ9                             Westcountry Ambulance Service NHS Trust

RHR                             Wiltshire Ambulance Service NHS Trust




KEY
NA: not applicable / data not available
NR: data not returned
SHA Code   SHA Name                       Value
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              2.797
Q02        Bedfordshire and Hertfordshire
           Strategic Health Authority
                                                  2.801
Q13        Cumbria and Lancashire
           Strategic Health Authority             2.814
Q22        Dorset and Somerset Strategic
           Health Authority                       2.768
Q01        Norfolk, Suffolk and
           Cambridgeshire Strategic
           Health Authority                       2.817
Q24        Trent Strategic Health
           Authority                              2.457
Q03        Essex Strategic Health
           Authority                              2.400
Q20        Avon, Gloucestershire and
           Wiltshire Strategic Health
           Authority                              2.481
Q14        Greater Manchester Strategic
           Health Authority                       2.652
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             2.840
Q28        West Midlands South Strategic
           Health Authority                       2.573
Q17        Hampshire and Isle of Wight
           Strategic Health Authority             3.241
Q18        Kent and Medway Strategic
           Health Authority                       2.670
Q13        Cumbria and Lancashire
           Strategic Health Authority             2.778
Q24        Trent Strategic Health
           Authority                              2.255
Q08        South West London Strategic
           Health Authority                       3.161
Q15        Cheshire & Merseyside
           Strategic Health Authority             2.568
Q09        Northumberland, Tyne & Wear
           Strategic Health Authority
                                                  2.563
Q16   Thames Valley Strategic
      Health Authority                  2.412
Q16   Thames Valley Strategic
      Health Authority                  2.638
Q23   South Yorkshire Strategic
      Strategic Health Authority        2.650
Q26   Shropshire and Staffordshire
      Strategic Health Authority        2.703
Q19   Surrey and Sussex Strategic
      Health Authority                  2.982
Q19   Surrey and Sussex Strategic
      Health Authority                  2.533
Q11   North and East Yorkshire and
      Northern Lincolnshire Strategic
      Health Authority                  2.369
Q16   Thames Valley Strategic
      Health Authority                  2.829
Q28   West Midlands South Strategic
      Health Authority                  2.957
Q27   Birmingham and the Black
      Country Strategic Health
      Authority                         2.643
Q12   West Yorkshire Strategic
      Health Authority                  2.484
Q21   South West Peninsula
      Strategic Health Authority        2.860
Q20   Avon, Gloucestershire and
      Wiltshire Strategic Health
      Authority                         2.492

								
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