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Customer Service Supervisor Manager in Tampa Bay St Petersburg FL Resume Kathleen Harrop

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Customer Service Supervisor Manager in Tampa Bay St Petersburg FL Resume Kathleen Harrop Powered By Docstoc
					Kathleen Harrop
                                                                      23631 Coral Ridge Lane, Land O Lakes, FL 34639.
                                                                      Phone: 813 527- 6449: kharrop@tampabay.rr.com

Executive Summary

 Over 20 years of office experience in the areas of inside sales, customer relations, purchasing and supervision. Excel
at interfacing with others at all levels to ensure organizational goals are attained. Aggressive in researching and
securing competitive prices on all products resulting in repeat business, increased profits and cost savings.
Established office procedures which increased efficiency and productivity. Highly motivated associate with
extensive customer service and sales experience.

Experience

2009 – 2012 Marubeni Specialty Chemicals, Inc. (Formerly               JLM Chemicals )
Customer Service Sales Supervisor

Supervise Customer Service and Sales Personnel in daily order processing and administrative sales support functions
in accordance with company policies and procedures, meeting customer requirements and company expense
guidelines. Supervision to include job definitions, goals, performance reviews and training,
     Implemented Customer Service Forward Sales leading to increased profits
     Direct interaction with Customers
     Month End Analysis Profit and Loss spreadsheets
     International and Domestic Purchasing, Documentation and Logistice
     Possess excellent interpersonal, analytical and organizational skills
     Product and Account management

1994 – 2009 JLM Chemicals, Inc. Tampa, FL
Customer Service Supervisor

Coordinated all administrative efforts to ensure that orders efficiently processed in accordance with customer
requirements. Provided high quality service to enhance existing business and promote new business. Prepare and
secure all import and export documents including required DEA regulated material. Monitored inventory levels to
ensure customer and supplier product availability. Maintained accurate and current inventory as it relates to current
and anticipated customer order placement. Daily updated spreadsheet on estimated deliveries of incoming vessels.
Processed complaint, corrective action and non-conforming material reports resulting from problem situations. The
ability to listen to customers concerns resulting in a satisfied client and a sale for the company. Developed a
procedural outline for new hires in CSR department.
    Inventory Control and Budget Development
    Functioned as back up to CS Manager interfacing with the Vice President, Logistics Manager
    Prepared and coordinated the month-end closes.
    Tracked and maintained supplier exchanges.
    Assisted in streamlining price programs to provide accurate, timely billing of sales.
●   Assisted Controller and CFO on all documentation for quarterly Audits

Education
Bryant College N. Smithfield, RI. Business Administration          Associates Degree
Certifications
Hazmat Certified                    SPI Member
AES Certification                    Leadership Development Program

				
DOCUMENT INFO
Description: Kathleen Harrop has over 20 years of office experience in the areas of inside sales, customer relations, purchasing and supervision. She excel at interfacing with others at all levels to ensure organizational goals are attained. Kathleen is aggressive in researching and securing competitive prices on all products resulting in repeat business, increased profits and cost savings.