23631 Coral Ridge Lane, Land O Lakes, FL 34639.
Phone: 813 527- 6449: firstname.lastname@example.org
Over 20 years of office experience in the areas of inside sales, customer relations, purchasing and supervision. Excel
at interfacing with others at all levels to ensure organizational goals are attained. Aggressive in researching and
securing competitive prices on all products resulting in repeat business, increased profits and cost savings.
Established office procedures which increased efficiency and productivity. Highly motivated associate with
extensive customer service and sales experience.
2009 – 2012 Marubeni Specialty Chemicals, Inc. (Formerly JLM Chemicals )
Customer Service Sales Supervisor
Supervise Customer Service and Sales Personnel in daily order processing and administrative sales support functions
in accordance with company policies and procedures, meeting customer requirements and company expense
guidelines. Supervision to include job definitions, goals, performance reviews and training,
Implemented Customer Service Forward Sales leading to increased profits
Direct interaction with Customers
Month End Analysis Profit and Loss spreadsheets
International and Domestic Purchasing, Documentation and Logistice
Possess excellent interpersonal, analytical and organizational skills
Product and Account management
1994 – 2009 JLM Chemicals, Inc. Tampa, FL
Customer Service Supervisor
Coordinated all administrative efforts to ensure that orders efficiently processed in accordance with customer
requirements. Provided high quality service to enhance existing business and promote new business. Prepare and
secure all import and export documents including required DEA regulated material. Monitored inventory levels to
ensure customer and supplier product availability. Maintained accurate and current inventory as it relates to current
and anticipated customer order placement. Daily updated spreadsheet on estimated deliveries of incoming vessels.
Processed complaint, corrective action and non-conforming material reports resulting from problem situations. The
ability to listen to customers concerns resulting in a satisfied client and a sale for the company. Developed a
procedural outline for new hires in CSR department.
Inventory Control and Budget Development
Functioned as back up to CS Manager interfacing with the Vice President, Logistics Manager
Prepared and coordinated the month-end closes.
Tracked and maintained supplier exchanges.
Assisted in streamlining price programs to provide accurate, timely billing of sales.
● Assisted Controller and CFO on all documentation for quarterly Audits
Bryant College N. Smithfield, RI. Business Administration Associates Degree
Hazmat Certified SPI Member
AES Certification Leadership Development Program