For more information, contact the Alumni Relations team on: Tel: +44 (0) 161 275 6485 Fax: +44 (0) 161 275 5862
Email: firstname.lastname@example.org Web: www.mbs.ac.uk Manchester Business School, Booth Street West, Manchester, M15 6PB, United Kingdom.
WINTER 06 / ISSUE 13 THE MAGAZINE FOR MANCHESTER BUSINESS SCHOOL ALUMNI
Celebrate - this is exactly
what alumni, their partners
and staff did at the Alumni
Reunion Ball on Saturday
30 September at the
After a drinks reception and a three-course
meal, Professor John Arnold spoke of his
impending retirement following 12 years as
director of Manchester Business School. Then
guests - including alumni from the anniversary
classes of 2001, 1996 and 1991 - danced the
night away to music courtesy of a soul band
and resident DJ.
The giant scalextric proved very popular, with
guests enjoyng a spin around the track.
There were prizes galore, thanks to a large
number of sponsors who kindly supported the
event. A big thank you goes to Manchester
United, Manchester City FC, Renaissance Hotels,
Delta Travel, BuyitLoveit.com, Blackwells
bookshop, Abiwel Ltd, High Pin Golfing and
restaurants, Yang Sing, Panama Hattys, Le Mont
A fabulous brunch was held at the School on
Sunday, rounding off a great weekend of
networking and entertainment.
We‘ve already booked next year‘s ball - and
look forward to seeing everyone, particularly
the classes of 1977, 1982, 1987, 1992, 1997 and
2002. So get your diaries out now and put a
note under Saturday 6 October 2007 - you
have a party to attend!
Contents Editor‘s Welcome
Page 2 Welcome to the winter edition
of Network magazine, focusing
Page 3 on the retail sector.
This issue features an exclusive interview with
Page 4 Keith Jones, managing director of PC World,
News Home who spoke to us about the challenges and
opportunities facing retailers (see p.9).
News Away It‘s an exciting time for Manchester Business
School. January 2007 sees Professor John Arnold
Page 7 handing over the reigns as director of the School to
Working with MBS Professor Michael Luger. Professor Luger joins from
Kenan-Flagler Business School at The University
Page 9 of North Carolina (see Over and Out on p.4).
The Keith Jones Interview
We are also pleased to announce the launch of
Page 12 our coach referral service. Following feedback
MBS Worldwide from alumni, the service will give you access to
leading executive coaches in the UK, Spain, USA
Page 13 and Asia. To find our more and to meet the
Research Focus and Book Reviews coaches, check out p.14.
Page 14 Look out for our monthly alumni e-newsletter,
Executive Coaching for MBS Alumni packed with all the latest news and events.
Please register your current email address with
Page 16 us if you haven‘t previously done so.
Alumni Group News
Finally, thanks once again to all those who have
Page 18 contributed to this issue and we hope you enjoy
Awards the read.
Lisa Samberg, editor
The creation and emergence of the new MBS
during the past couple of years has been equally
impressive. As the UK‘s largest campus-based
business school, we have over 200 talented Alison Edmonds will become head of Alumni
academics and an outstanding team of support Relations in January 2007. Many of you will
staff. Our research power is now greater than already know Alison from her time as head of
that of any other business school in the UK and Career Management Services.
the increased size and strength created by
bringing together the four legacy partners, has Alison said: “It‘s with much anticipation and
resulted in a further improvement in the excitement that I join the Alumni Relations
Financial Times ranking of our MBA programme Team. Alumni relations is key in driving
into the world‘s top 25. Manchester Business School forward, and I
have no doubt that we will continue to deliver
We are continually working to achieve our 2015 excellent services for our alumni and am
vision of being unequivocally recognised by our thrilled to be leading this work”.
peers and stakeholders as one of the very best
business schools in the world. A School with It‘s farewell to Cecile Buckenmeyer, who joined
outstanding research and teaching, outstanding the School four years ago. Cecile will be working
students at all levels - from undergraduate to in the areas of personal development and
senior executives - and an outstanding network cross-cultural coaching.
John Arnold of support staff.
Cecile said: “I‘ve enjoyed working with all of our
We recognise that in order to achieve that goal alumni across the world, and I look forward to
Over and Out we need to invest in our people and our facilities
- so far our progress is in line with our plans. We
have recruited some excellent new faculty
staying in touch with the friends I have made
at the School”.
members, continued to attract the highest quality
This January I shall be students and plans are in place for undertaking
stepping down as director the necessary improvements to our facilities. MBS Europe‘s
of Manchester Business We now have a network of over 20,000 alumni,
all of whom have a crucial role to play in working
School and will be handing
over the reigns of leadership
with Professor Luger to drive the School forward
- ensuring it achieves its 2015 vision. for Accounting
to Professor Michael Luger. For me, one of the highlights of my time as Manchester Business School is ranked as
It is over 12 years since I director has been the friendship and support I Europe‘s leading university for accounting
have enjoyed from you, our alumni, and I thank research, in a survey published this summer
was appointed director of you all most sincerely for that. I am sure you by Accounting and Business Research. The
MBS, and just over two, will give the same enthusiasm and support to survey, which rates the quality of accounting
Professor Luger when he takes over in January. research published in top journals across
since I became director of These are exciting and challenging times and I Europe, places Manchester above LSE and The
the new School. am sure that the School will continue to flourish University of Edinburgh.
under Professor Luger‘s leadership.
During my time at the original MBS, the School The survey affirms Manchester Business
achieved a great deal including the increasingly John Arnold, Director. School‘s reputation for research excellence.
high rating of the quality of our research, our It assessed the number of articles that
triple accreditation by Association to Advance appeared in 19 of Europe‘s top accounting
Collegiate Schools of Business (AACSB) The journals by specific authors. Articles written
European Quality Improvement System (EQUIS) by Professors Bob Scapens, Chris Humphrey,
and the Association of MBAs (AMBA), and perhaps Martin Walker and Andy Stark were singled
most important the development of a flourishing out for their academic rigour and placed them
alumni association. in Europe‘s Top 20 acedemic writers.
Professor Nitin Sanghavi A selection of clients past and present include: The Retail Centre is acknowledged as a global
Tesco plc, ARG, BP Retail, House of Fraser, leader in providing cutting-edge and value-
Goldsmiths, Coca-Cola, NatWest Bank, IBM, adding information on strategic issues, retailing
Marks and Spencer, Kingfisher Group, Kelloggs and consumer trends, strategic marketing and
and many more. The aim of the Retail Centre leveraging business opportunities. It also has
is to develop a symbiotic relationship with extensive experience of research and
each client, supported by the underlying customised case study development. The team
objective of creating a long-term and mutually prides itself on its unique ability to combine
beneficial association. rigour and relevance.
One of the key achievements within the last five The real world expertise gained over the last
years has been the development of a range of decade through working with leading retail and
company-specific programmes.These programmes retail-related organisations is now being
have been introduced at three levels: board, senior realised and built upon by the continued success
The Retail Centre managers and middle managers. The Retail Centre
now has a proven track record of successfully
of the Retail Centre. The reputation within the
global retail industry is growing such that new
Established in 1995 by Professor Nitin Sanghavi, designing and implementing tailor-made executive relationships with major non-UK retailers are
the Retail Centre at Manchester Business School is development programmes for national and now being developed and the timetable for
the largest provider of retail executive education international organisations at all three levels. 2007 is already at full capacity, as the number
in Europe. Supported by a dedicated team, its of programmes requested have doubled year on
programmes have been delivered to major retail All programmes are delivered by senior MBS year. The Retail Centre is in a strong position to
and retail-related organisations in the UK, Asia and faculty who have extensive teaching, research continue to successfully deliver its customer
South Africa. 2007 will see this extended to the and worldwide consulting experience, and are needs and to offer retail executive education to
US and Australia as the Retail Centre grows to supported by contributions made by leading an increasing number of global players for
meet the demands of its increasing list of practitioners/consultants drawn from its many years to come.
prestigious clients. unique worldwide network.
Burning Issue Dr Naomi Chambers
Naomi Chambers to
Wildfires on moorland are rare events in the UK,
but a hot, dry month like July reminds us that
Become President of
even in England wildfires can be a real danger, European Health Body
converting somewhere like the Peak District
from tranquil scenery to severe fire hazard. Naomi Chambers, director of Executive
Jonathan Aylen from PREST has been looking at Education, has been appointed President-elect of
the risks, which will increase with climate change. the European Health Management Association
(EHMA). She takes up the two-year office in June
The research is funded by a charity, Moors for 2007 at the EHMA conference in Lyon.
the Future, and is looking at the best way to
fight fires when they do break out. Are EHMA has a history spanning over 40 years of
traditional fire-fighting techniques using management development in health services in
beaters and water hoses the best way to tackle Europe, and in recent years has become highly
a blaze on remote moorland? Or, should regarded as a source of independent and intelligent
helicopters be used as a swift way to douse analysis of health management trends.
fires as soon as they occur?
With over 200 institutional members in 35
The pioneering work follows a major collaborative countries, EHMA is unique in bringing together
study on Climate Change and the Visitor practitioners and researchers to influence
Economy which identified the uplands of the emerging EU health policy. It also fosters
North-West as an area at risk of being damaged collaborations between academic institutions
by climate change. For further information involved in health services research and health
contact email@example.com. service purchasing and delivery organisations.
stimulated the delegates to think how this
Anne McBride learning could be applied in Australia. Coast to Coast
and Paula Hyde The conference was opened by the Hon. Gary
Hardgrave - minister assisting the Prime
Minister and minister for vocational and
Nik Poon and David Icharia
Down Under technical education. This was followed by key
note presentations across the four main themes
of the conference: building and mapping the
Dr Anne McBride and Dr Paula Hyde recently future; leading change; implementation and
spoke at the Australian Industry Skills Council‘s participation and partnership building across
2nd national conference, Making a Difference... the two days.
Building the Future Community Service and
Healthcare Workforce, in Brisbane. Following the conference Anne and Paula also
delivered seminars in organisations and universities
Over 300 delegates attended the conference, across Australia, such as The Department for
where Anne and Paula shared their efforts to Education and Training, Monash University and
Eric Leaver and Todd Margolis
address workforce challenges in the UK and The University of New South Wales.
Dubai office for MBS Worldwide
Manchester Business School Worldwide director, joined MBS Worldwide chief
opened an office in Dubai in September. The executive, Nigel Banister in Dubai for the
new centre, based in the Dubai Knowledge opening ceremony. The centre offers library
Village, provides support for more than 100 and classroom facilities for students and will
distance-learning MBA students in the Middle host MBS faculty who visit the region.
East. Professor Jikyeong Kang, MBA programme
Heather Spiro and Nik Poon
During her recent trip across Canada, as part of
The MBA Tour, Dr Heather Spiro met with alumni
during her brief stay in Vancouver. David Icharia
(MBA ‘93), Eric Leaver (MBA ‘80), Todd Margolis
(MBA ‘93) and Nik Poon (MBA ‘84) joined
Heather at the recruitment event, where they
spoke to potential applicants about the
Manchester MBA and life after graduating.
Heather also travelled to Toronto and Montreal
Ms Randa Bessiso, director of Middle East Centre; Jikyeong Kang, MBA programmes director; Dr Ayoub Kazim, executive director of Dubai
Knowledge Village; Mr John Hawkins, HM consul general from the British Embassy in Dubai; Mr Nigel Banister, CEO MBS Worldwide. as part of the trip.
Working with MBS
The New Face of the
International Business Project
Professor Peter Naude has stepped into Gordon
Mandry‘s shoes as director of the International
Business (IB) Project. Peter will continue to
enhance the network of excellent contacts
that Gordon has developed over the years.
The IB Project is the capstone of the full-time not just once, but repeatedly - is testament to a local and a global level. There‘s no such thing
MBA programme, drawing on the Manchester the quality of consultancy they receive”. as a typical project - it is flexible enough to cater
Method, which applies business theory to live for multi-nationals and smaller businesses.”
consultancy work. Many business schools claim Although Peter is taking over from Gordon, he is
to incorporate a high level of practical project no stranger to the IB Project having previously run Peter will work alongside Glenis Normanton,
work in their programmes, however the the project, with Professor Jeffrey Ramsbottom, associate director of MBA projects, who has
Manchester Method is unique in that it allows in the early 90s. He will be working closely with worked on the International Business Project
students to bring together everything that other members of staff, who have supervised for over ten years. She and her dedicated team
they have learnt during the previous 15 months projects for IB over the years. ensure that the projects run smoothly and
of the programme - setting us apart from efficiently. This year, he is delighted to have the
the competition. Peter said: support of Dr Stephan Henneborg, who has
"The project is a cost-effective way for recently joined the Business School as a senior
Peter explains: companies to access high-level consultancy, at a lecturer in marketing, and who has had many
“You can‘t over-estimate the contribution that fraction of the price it would otherwise cost. years consultancy experience with McKinseys.
Gordon Mandry has made to the School over the Teams of dedicated MBA students provide
last 30 years. The biggest compliment I can give strategic direction, innovative solutions and If you are interested in sponsoring a project or
him, is to keep the format of the project pretty measurable results. It‘s the ideal vehicle for would like to find out more, please contact
much the same. Over the last decade the number companies looking to revitalise their growth Glenis Normanton on Tel: +44 (0) 161 275 6326
of alumni who have offered the School projects - strategy and seeking new opportunities on both Email: firstname.lastname@example.org
sell a computer,
but very few can
The Keith Jones Interview
Keith Jones (MBA ‘97) started his career in retail in 1982
- having dropped out of college four weeks before his
A-levels - to become a van driver for Curry‘s. Today, Keith
is managing director of PC World Stores Group.
Network met Keith to find out what inspired him to do his MBA and
to hear the key challenges and opportunities facing retailers today.
What inspired you to do your MBA and why did Has the programme added value to your career When did your interest in retail start, and how
you choose Manchester Business School? in retailing? did you become involved?
I was working as a sales director (one member Definitely! I didn‘t join the programme thinking My parents owned two shops and by the time
of a five person board) and we tried to buy the about doubling my salary, as I was well paid I was 12 years old I had gained quite a lot of
business. It didn‘t work out, but gave me the before I started - although this did happen after experience. I also have an older brother, who
thinking space to decide how to progress my I graduated. It certainly provided me with an is the really good retailer in our family, and
career. I wanted to find a way of formalising my international context that was second to none. looking at his successful career inspired me.
practical experience, with academic grounding There were 33 countries represented in my year The combination of experience and inspiration
and an MBA offered me that balance. and as a result I have a very different outlook, prompted me to start work for Curry‘s as a
both from the point of view of cultural sensitivity Saturday assistant during my A-levels. When a
I spoke to Manchester Business School and and also understanding the way in which full-time position as a van driver came available,
decided that it was a great way to build this international consumers and markets work. I had no hesitation in taking it - much to the
formal part of my background and to add an The MBA has certainly changed the way I concern of my parents, headmaster and just
international dimension. Manchester was work for the better! about everyone I knew! I can honestly say that
hugely attractive, particularly as I wanted to I‘ve never regretted my decision. Although if my
build an international career, rather than one The programme also re-endorsed the fact that two daughters came to me at 18 and said they
based solely in the UK. I wanted to be a retailer, as it reaffirmed that I wanted to do something crazy like that - I‘m
should continue doing what I was reasonably not sure I‘d have the foresight and strength (as
good at. my parents did with me) to let them follow
their desire and passion.
Price deflation is another. This year you will be panelled TVs, which are attached to a computer
able to buy a laptop 15% - 20% cheaper than and are part of a home computing entertainment
you could last year, and last year you bought it system. The new store that I am opening in the
cheaper than the year before. This means that I North West has a very specific area called ‘The
have to run 18% faster this year just to stand Connected Home‘ which brings together all
still on size - now that‘s a challenge! these products. These are a big part of a new,
exciting proposition in consumer electronics.
I also have new competitors - everyone is
looking at my lunch and fancies a little bit! Secondly, we‘ve got an opportunity to sell office
Tesco and even Marks & Spencer are starting to supplies, as 30% of our customers are actually
move into selling mixed electrical products, small business people.
whilst Woolworths and Toys R Us have been
selling PCs for a while. And the third part of our opportunity, is around
mobility - selling mobile telecoms and laptops
I have a very clear strategy for PC World, which that have an integrated SIM card - allowing
is to move from selling computers to selling customers to use computing products whilst
computing, which I think that few of our on the go.
competitors, if any can do as well as we can.
So there‘s lots of developments around
The idea of new competitors, and indeed new products, in customer service terms and new
channels, is probably one of the most powerful channels (indeed for me, as I am responsible for
challenges facing most retailers today. Consumers the international dynamic of the business). I‘ve
How do you think your background has helped are changing, as they no longer shop in a single got opportunities to access a new market and a
your career? dimensional or conventional way. They might new country every year. I‘ve got a business
I regularly hold breakfast meetings with shop in a shop, online, via catalogue or by proposition in PC World which is unique -
colleagues from all levels of the business - as it‘s telephone. All these channels have to be joined arguably there are very few markets where we
important for them to meet me and more together in a truly multi-channel strategy. So wouldn‘t have the opportunity to be incredibly
importantly, for me to meet them. My back- I‘m moving my strategy, from one that sells in successful and differentiated against any
ground opens the gate for me, as once they shops, to one that sells multi-channel. known competitor.
realise that I‘m just a van driver in disguise, and
I have probably done the job they are doing, it Then there‘s customer service. Customers So the future of retailing for me is very clear.
allows me to relate to them better. I regularly become more demanding every day, and our It‘s borne out of a customer-centric perspective,
come away feeling exited and energised about objective is to ensure that we at least meet, if so being really close and in touch with our
something they‘ve said and that I have to go away not exceed customers expectations which is customers is very important.
and do. It keeps me in touch with the business tough to do. I have 8,000 staff, so I depend
and the real people who run the business. upon them constantly getting it right, which I‘m also responsible for our service group, called
doesn‘t always happen. The Tech Guys. I‘ve got 2000 engineers now -
What are the key challenges and opportunities and expect to have up to 3000 in the future
facing retailers today and tomorrow? Opportunities are also plentiful. We‘ve got who will be able, to keep IT simple, and keep it
There are lots of challenges and opportunities. products we can sell at incredibly low prices as working. Increasingly, our competitors are more
Retail is a really exciting place to be at the a result of buying globally. I buy PCs for all of our than happy to sell you the box, but they don‘t
moment, not only because of the conventional groups (the UK‘s PC World and internationally, want to know too much about you when
reasons - it‘s fast which has always been the PC City), so I will buy over 2.5 million PCs this something has gone wrong.
case, is reasonably dynamic and benefits from year. When you are buying that many, you‘ve
a lot of change. Change is occurring much got a reasonably strong negotiating position - Once upon a time, that in itself was a problem,
faster nowadays, in supply chain, in consumer that‘s a big opportunity. but if you think about it now - the PC is linked
attitudes, in buying and also in service delivery. to the TV, maybe your audio system and your
We can also push new products through to i-pod - if it goes down, everything goes down.
One challenge is the massive pressure on costs. market because we‘ve got big stores with lots As customers in a digital age, whose gadgets
I have rent and rates costs this year which are of space. There are three specific areas that I are linked together, keeping them all working is
increasing in double digit percentage terms intend to grow this year. Firstly I‘m introducing going to be a great opportunity, that presents a
and these can‘t be traded away. new product categories such as large flat tremendous challenge as well.
In your view, what are the key factors for success
in retailing? Career History What is your favourite music?
Firstly it‘s important to have a customer focus, April 2005 I have really eclectic taste. I like the very
if not a customer obsession. You‘ve really got to Appointed as managing director, PC World original Billy Joel music - not the nonsense
feel it instinctively and intuitively. he sang in the 80s though. I also like Jamie
January 2003 Cullum, The Arctic Monkeys and I‘m a big
Appointed as managing director, PC City Europe Awesome fan, although my girls are a
Secondly, it‘s about having lots of energy, drive
and pace - more so now than ever before -
because there is so much change to respond to Appointed as managing director, PC City Spain, What is your favourite holiday destination?
and the world is so competitive. You‘ve actually when the Ei System chain of stores was Skiing in Colorado with the family.
got to be thinking faster, doing things faster and purchased by the Group. Previous role was as
making change faster than your competitors in director of the Group‘s airport trading business What car is on your drive?
order to be around and earn your right to stay. I have a 6-series BMW in the UK and a Volvo
1997 - 1998 XC90 in Madrid.
Lastly, you need to be innovative in order to Appointed as retail director of Virgin Vie
meet the changing demands of the customer, What‘s on your bedside table?
but you also need to keep things simple. I‘ve got 1995 - 1997 Lots of pictures of my girls - my wife, Joanne
8000 colleagues - and my dream is that all MBA at Manchester Business School and daughters Gemma and Emily. I‘m also
those people will share my passion for customer reading a book at the moment called ‘may
satisfaction. However, we don‘t always get it Prior to 1995 include nuts‘ by John O‘Farrell. It‘s fantastic
right. It‘s essential that we give our customer Held senior positions including roles at B&Q and very funny.
and spent the early part of his career with
service team the right information, such as
Currys and Dixons Stores Group in the 1980s What‘s your pet hate?
production specification, so that they can
Half empty people.
support the customer effectively. So keeping
What are your interests?
it innovative, whilst also keeping it simple - Family first, as I don‘t spend enough time Which historical figure would you like to
those two things are very important in order with them - they live in Madrid and I live in have dinner with?
to be a successful retailer. the UK between Monday and Friday. There‘s no historical figure in particular that
Football, tennis and personal challenges - I I would like to have dinner with, but I can
How do you keep track of customer satisfaction? like to put a challenge into my life and do construct my ideal table for personal
Customer satisfaction is something that we one a year. The latest is the Three Peaks. Past reasons. I‘m more interested in having
spend a lot of money on - we have mystery challenges include hot air balloon racing, forward thinking people, so perhaps
shoppers in all of our stores, every single week. learning to sail - I am now qualified RYA 1 someone who is really good at anticipating
We do exit surveys on all our customers and we and 2, scuba driving - I have taken all of the the future, in terms of trends, and probably
have focus groups to tell us not only about what exams and I‘m thinking of doing frozen other people in my game.
we‘ve done, but what we are planning to do. waterfall climbing which is wonderful or
possibly learning to fly. I would probably handpick six interesting
Finally, and it might sound strange, we monitor retailers including Philip Green and Stuart
What is your favourite food? Rose (although I wouldn‘t sit them next to
employee satisfaction as much as customer
My wife is a fantastic cook - and I only get to each other). David Jones who runs Next - I
satisfaction - because if our employees are
eat with her for two nights each week - so met him whilst I was at the Business School
satisfied and working at their peak, it‘s likely
anything she makes is fine. and who‘s been a mentor or mine since - he‘s
that they are delivering the right sort of fascinating. I would also have Alan Leighton
experience for the customers. And it always What is your favourite gadget? who runs Asda and throw Richard Branson in
shows when they are satisfied by the impression I like my blackberry - I‘m famous for using it a for good measure (he‘s a crazy old guy and
that they make - every time! lot. However, my favourite gadget is probably has some innovative views on the future). I
the next to arrive in my office. At the would also have my current CEO, John Clare
moment I‘ve got a new one called the ‘Sling and last but not least I would have to include
Box‘. This allows me, via broadband, to get my brother.
my Sky digital content anywhere in the
world. So as I travel a lot, I can watch Bolton
Wanderers beat Manchester United on Sky
even though I may be in China!
Adriane McFetridge, Director eBay (MBA for Engineering Managers)
What made you choose the MBA for Our community is incredibly important to us,
Engineering Managers at MBS Worldwide? and we continue to work to make it easier for
I have always found the complexities of working them to interact, buy and sell in our marketplace.
on an international level - whether it is in politics,
business or relationships - very intriguing. When How has the MBA programme helped you both
I was investigating business schools to attend, I personally and professionally?
wanted to continue to further expand my On a personal level, the MBA programme
knowledge of not only business fundamentals, broadened my understanding of business
but the nuances of conducting business on an fundamentals and the intricacies involved in
international level. Therefore, I felt it was effectively operating a business. It‘s also given
important to choose a school which would me the opportunity to meet and work with
address those criteria. MBS Worldwide was the individuals with a variety of backgrounds. This
perfect choice! I was able to attend the school has made the programme both enjoyable and
remotely as I am still employed, and the course very interesting.
material addressed my desire to understand
business with an international focus. As a director in a technology organisation, the
Adriane McFetridge MBA programme has better enabled me to
What are the current developments in online understand the business implications of my
retailing and the new wave of retailing, via actions. As a result, I believe it has helped me
After three years of balancing a channels such as auction sites? become a better manager and a better
career as a director at eBay - the eBay is a bit unique as we provide the online contributor to my organisation.
online retail store that has grown marketplace, but eBay Inc. itself is not a retail
organisation - we don‘t sell anything ourselves, How has eBay supported your MBA?
from strength to strength over the
so we can‘t address industry trends in the retail eBay has been very supportive. As a company,
last decade - studying for an MBA space. That said, what we‘re seeing in our eBay provides employees with opportunities and
and adapting to married life, Adriane marketplace is that online shoppers are becoming formal support for furthering one‘s education.
McFetridge is now entering the more savvy and are often looking for a more My manager has also supported my educational
personalised experience. Because of the flexibility pursuit, providing me with assistance and guidance.
project stage of the MBA for
of our software, we can offer more personalised
Engineering Managers. She is now shopping experiences to shoppers looking for a You are now approaching the project stage -
at a stage where she can put all of specific buying experience. For example, we‘ve what will you be focusing on?
her learning and industry specific recently launched eBay Express, a site geared My project will focus on the challenges of
more towards shoppers looking for new, in-season managing a global matrix organisation.
knowledge into practice - by
goods that they can buy on the spot. We of course, With the advancements in communications
addressing one of the many business still offer the auction-style marketplace which technology, more and more companies are able
challenges facing the company in works best for hard to find and one of a kind to build their business around this model.
today‘s fast changing online retail items. We also offer classifieds and comparison With this comes new challenges for managers
shopping, through Kijiji and Shopping.com. and their teams.
sector. She previously studied for a
BSc in computer science and has an IT What has made eBay a particularly successful Have you realised a return on investment since
background, as do 18% of students on online retailing model or business success? undertaking your MBA?
the MBA for Engineering Managers. With more than 203 million users worldwide, I have realised a personal return in my
eBay has built an incredible marketplace. It understanding of the business and the impact
removes the constraints of geography and of my decisions. As for a more tangible return
brings buyers and sellers from around the globe such as a promotion, it is hard to say. I have
together. By removing some of the friction been fortunate in my career and have found
involved in trading goods around the world all my endeavours to learn and grow have
and providing a trusted environment in which paid off considerably.
people can interact, eBay has fostered a sense
of community amongst its buyers and sellers.
Research Focus Book Reviews
It also showed that, in an office environment, FASHION MARKETING
women prefer face-to-face communication to Edited by Tony Hines and
email communication - which they tend to use Margaret Bruce
to communicate with people outside of their
immediate environment. In contrast, men are just Fashion Marketing is a
as happy to email the person sat opposite them, collection of key chapter
as to speak to them. contributions from
renowned academic and
In this scenario women tend to compensate by practitioners addressing
reproducing the socio-emotional aspect of many of the contemporary
face-to-face communication within an email issues facing one of the world‘s largest and
and this leads to gendered patterns of email most global industries.
communication. For instance, men are less
inclined to use greetings or ask social questions With international contributions, the book
about the family, or the weekend in an email. In outlines the dynamics of the fashion market
contrast, women tend to be more conversational with comprehensive coverage of the vital
in style - writing longer, more detailed emails and themes and a truly global scope, and provides
are more likely to take a few extra minutes to an expert insight into the strategies, logistics
compose the content with the recipient in mind. and technique behind fashion marketing.
Women also tend to express more support, Professor Margaret Bruce is professor of design
positive feelings and thanks in emails - in and management and marketing, and director
comparison to their male colleagues - and of the Centre for Business Research at
even levels of politeness can identify the Manchester Business School.
sender as female!
Hemail or Shemail? There do not appear to be a great deal of gender RETAIL MARKETING
differences in regards to frequency of emailing, 2nd Edition
Professor Marilyn Davidson is co-editor of a new but the research showed that women tend to Professor Peter
book, Gender and Communication at Work, with spend longer composing each email. McGoldrick
Professor Mary Barrett of University of Wollongong,
Australia. The book explores many different So in terms of organisational efficiency, from a Since its publication,
aspects of communication in the workplace, and male perspective, women are often seen to be the first edition has
one chapter - written by Dr Niki Panteli of Bath investing unnecessary time in emailing. For men, established itself as
School of Management and Dr Monica Seeley, email enhances organisational efficiency precisely the leading and most
founder of Mesmo Consultancy - focuses on the because it allows for pared down, to-the-point authoritative textbook on the subject. This
different approaches of men and women to email. communication. revised text confirms its reputation as the
“essential” text for all courses in retail marketing.
Men are from Mars, Women are from Venus Email is perfect for rapidly distributing discrete
popularised the notion that, in relationships, men nuggets of information to any number of The edition, focuses upon the basic functions
and women communicate in totally different ways. recipients ie one-way communication - Hemail. and challenges of retail marketing management.
But in a business environment it‘s easy to forget The removal of social cues allows for shorter, The text retains the analytical and scientific
that men and women aren‘t automatically speaking more efficient communication - a model which approach to the strategies within retail
the same language. And this is highlighted in the characterises men more that women. Conversely, marketing, but also emphasises the vital role
differing e-mail style used by men and women. trying use email for anything more interactive - of flair and creativity. Current and emerging
arranging a meeting for example - can become techniques are analysed, but no universal
Analysis of worldwide research findings show that onerous and generate a mountain of email. solutions are prescribed.
on average, people use email to maintain nine From this perspective it is easy to see how the
relationships with other people regularly (regularly arrival of a long and evolved email from a female Professor Peter McGoldrick is director of
is defined as weekly contact). Of these nine, one- colleague is not always viewed positively! International Centre for Retail Studies ICRS,
third is also interacted with on a face-to-face basis. and professor of retailing at Manchester
So this means two-thirds of regular relationships Gender and Communication at Work Business School.
are predominantly maintained via emails. is published by Ashgate.
Executive Coaching for MBS Alumni
Manchester Business School is introducing a How to Make
coaching referral service for its alumni.
Coaching is now recognised as one of the Coaching Work
most effective ways of supporting personal for You
and professional development, so the School
has launched a service to put alumni, looking Here are four steps to help you
to enhance their personal and career make the most of the service.
development, in touch with some of the leading STEP 1 - LOG IN
executive coaches. The School has a bank • Go to http://mbsnet.mbs.ac.uk
of coaches in the UK, Spain, Asia and America.
• For those alumni who do not have access to
Alumni relations manager Cecile Buckenmeyer MBSNet please enter ID: mbsnet and
explains: “Many of our alumni are at the top of password: manchester
their professions. They may not need training or
executive education, but may want additional
support. Coaching is a great way for anyone STEP 2 - CHOOSE YOUR COACH
wishing to clarify their goals, both professionally
and on a personal level. It can help to enhance • You can contact any short-listed coach directly.
their performance at work or gain a better focus Alternatively, fill the online matching
and purpose in life. I hope that our new service questionnaire and we will suggest a selection
will make coaching more accessible and that a of coaches who fulfil your requirements
broad range of alumni will enjoy its benefits”. • Arrange an initial meeting with your coach to
The Alumni Relations Team has worked closely with
Margaret Chapman, newly appointed senior fellow
in executive education, to short-list 13 executive STEP 3 - AGREE STRUCTURE,
coaches, all highly qualified and experienced. OBJECTIVES AND CONDITIONS
A key criteria was that coaches had to be committed Agree the following:
to on-going development, be accredited (or working
towards accreditation with a recognised coaching • number and length of meetings
body) and abide by a particular code of conduct • communication between meetings
and ethics. Margaret is a trained coach, she has • fees and payment
researched and published in emotional intelligence • desired outcomes
and coaching, and is actively involved with the
Chartered Institute of Personnel and Development Please feel free to contact us at any time if
(CIPD) in professional coach-development at you need any advice in establishing this
national level. coaching agreement.
As “coaching champion” for the School, Margaret
has already secured a major NHS contract to STEP 4 - FEEDBACK
develop an internal community of coaches. She
intends to develop coaching activities within the Your feedback will help ensure we continue to
School, including research and executive education. provide top quality referral services.
supervised specialist and a business manager • They work to a clear professional
What is Executive Coaching? and executive. Executive coaching is not life ethical standard
coaching, sports coaching or how to “dress to • Their executive coaching work is
impress”, although some elements of those professionally supervised
may be touched on in some discussions.
You also need to consider the relevant experience
The purposes of executive coaching are manifold, of the executive coach. Does he/she need to
but are usually focused on enhancing the have technical knowledge of your sector, role, and
performance of the individual within their role markets? (This is not always necessary but there
in a business context. The work needs to be are cultural differences between nations and
focused and there should be an element of some business sectors where it is preferable that
evaluation of its effectiveness. There should be the executive coach knows how things work.)
a clear “contract” covering the work and the
confidentiality of the relationship. Then there is “chemistry”. Coaching does not have
to be comfortable, but the sense of trust you have
Because there are no barriers to entry, there are is critical and your conviction that this coach will
now literally thousands of “coaches” in the operate ethically is of the utmost importance.
market. So how do you select the right one for
John O‘Brien of The Association for Professional you? Effective executive coaches possess certain APECS is the top level professional body for
Executive Coaching and Supervision (APECS) clear elements in their personal portfolio: fully qualified executive coaches and executive
offers his advice on selecting the right coaching supervisors, and encourages the
executive coach for you. • Business/executive experience sharing of best practice in the field.
• Sound psychological knowledge
Executive coaching is a one-to-one professional and understanding It is supported by 22 major blue chip companies.
relationship between a properly qualified and • A proper coaching model More information is on www.apecs.org
Eve Konstantine Elizabeth Moyles
The Coaches Leadership coach with an Coaching through individual
approach that includes somatics and organisational change.
Tom Preston and intra-personal development. Location: UK
Executive coach helping to break Location: USA (East Coast)
the barriers to success. Jeff Hasenfratz
Location: UK, Asia Peter Shotton Mandarin speaking executive coach working
Support learning, growth and development. with the senior managers of international
Clive Prout Location: UK (Manchester) firms in Asia. Location: China (Shanghai)
Working with executives who want to
become more effective leaders. Helen Tiffany Pattie Horrocks
Location: USA (West Coast) Performance coaching, stress management and Executive coach with a focus is on helping
cognitive-based coaching. Location: UK clients get clear about what ‘success‘ means
John O‘Brien to them.
Coaching individuals who are committed to Brian Guest Location: UK
developing top quality leadership approaches Career and leadership coach for
and who want to achieve high effectiveness. high potential executives operating Sue Powell
Location: UK (London) internationally. Location: UK Manchester MBA. Executive
coach supporting leadership
Ana Gomez Graham Lee development, career
Spanish speaking life and Executive coach and UKCP registered decision-making and
business coach. psychotherapist. Published author in work/non-work balance.
Location: Spain leadership development. Location: UK (London) Location: UK (London)
Alumni Group News
Jamaica Kenya Group Launch
The Caribbean Chapter hosted a networking Thursday, 7 September, was a day to remember
and social event in October at the Caribbean for Kenyan alumni.
Centre in Kingston.
The launch of the Kenya group was held at the
Over 30 alumni attended the event, as did a Pepper‘s Restaurant in Nairobi. The alumni
number of new students who joined the were welcomed by the chair, Mr Robert Karanja
School in July. The group presented Peter (MBA DL ‘03) who said: "The foundation for a
Barbados Williams (MBA ‘99), former president of the
Caribbean Chapter, with a birthday cake and
life long association had been laid".
had a special cake cutting ceremony to mark Alumni took the opportunity to network
The Barbados group had its first meeting in the occasion. and exchange fond memories of their student
August at the Barbados Yacht Club. days at MBS and to update each other about
their present occupations. Old ties were
Peter Williams and Courtney Christie-Veitch
(Pictured left to right) Kobie Gibson, Michael renewed and new ones forged during the
Carter, Vince Yearwood, Susanne Cooper-Corbin, colourful event.
George Gleadall (chair), clyde Sealy, Mariano
Browne Jerry Arthur and Elizabeth Burrowes The alumni expressed excitement over the
(not pictured) attended the event. launch of this local group and expressed their
interest to remain active members.
The group centred its discussions around how
it could support current students and MBS in For further information on the Kenya Alumni
general, and it also agreed to collate a Group, please contact Robert Karanga at
comprehensive list of Barbadian alumni who email@example.com
have lost touch with the School. Tel: +254 (20) 374 66 66.
The group will hold informal bi-monthly
meetings, with George Gleadall remaining as
the chair until early next year.
Greece - Alumni Association Revived
North West Forward thinking is a characteristic that seems
to prevail whenever alumni from different
the MBS Alumni Association in Greece must
have a strong position and presence in the
The North West Alumni Association (NWAA) held generations meet to exchange ideas. It is also Greek and SEE market and that the momentum
its first networking lunch in October. Chris a very appropriate description of the meeting is strong enough to carry the Association
Solley, director of the World Academy of Sport that was held in Athens, on 23 October. The forward. Everyone seemed determined to make
Executive Centre at Manchester Business School, meeting was attended by approximately 30 this vision come true and more detailed
talked to an audience of 30 alumni and guests alumni, spanning across three decades (80‘s, implementation plans will be discussed in a
about the Centre, which develops unique 90‘s & 00‘s), and Cecile Buckenmeyer next meeting after the election of a new
executive education programmes for the sports representing the Alumni Relations Office. Association Board of Directors and Audit
industry, underpinned by the world leading The agenda addressed how the Manchester Committee. The group looks forward to
academic team from the School. He discussed Business School Greek Alumni Association working closely within MBS staff to promote
the Centre‘s objectives, why the University of (established in 1995) could be revived and the new effort in Greece.
Manchester - in particular the School - was to promote the MBS brand in Greece.
chosen as a partner and how the initiative sits Without any doubt, the meeting marks a step
with the University‘s 2015 vision. Everybody participated in a passionate forward for all alumni residing in the country.
discussion, which touched upon all issues of More developments will come soon, so please
The next event will be held early next year. For the agenda. Alumni unanimously agreed that stay tuned.
more information contact Lee Williams, chair of
the NWAA, at firstname.lastname@example.org
Over 37 students and alumni met during
Squid Fishing in August for a spot of squid fishing and dinner London
on a boat cruise.
Hong Kong Pauline Lai, former chair of the MBS Hong Kong
The London Alumni Association (LAA) has joined
forces with IBM Consulting to run a series of
Alumni Association, gave a welcome speech faculty lectures. Rohitha Perera (MBA ‘96),
before the guests started fishing. This was associate director at IBM Consulting, has been
followed by a fabulous seafood dinner. The working closely with the LAA in order to make
group welcomed Laurence Chan (MBA ‘82), these events a success and has been responsible
former MBSAA Singapore board member and for organising IBM‘s sponsorship of the events.
Mysoor Anup (Exec MBA ‘94).
The first lecture took place at IBM Consulting in
The Alumni Association in Hong Kong is extremely Southbank in May when Gordon Mandry gave
active and regularly holds events ranging from his last official lecture before retiring, to over 50
social evenings to management seminars and alumni on the topic of Measuring and
careers advice and coaching. If you would like to Managing Customer Value.
know more, please contact the Hong Kong Office
at email@example.com The second lecture was presented by Professor
Jeffrey Ramsbottom on the topic of Emerging
Markets during October.
Australia Jessica Pittman, chair of the LAA said: "Our
partnership with IBM Consulting is an opportunity
The second meeting of the Alumni Group in to bring leading faculty to the alumni community
Melbourne took place at the end of October. through topical lectures and lively discussions.
The group enjoyed networking over dinner, We look forward to bringing you new insights
held at an Italian Restaurant. They also held a from our faculty in the coming year".
brainstorming session in order to discuss ways
that the group can support the School - one
being the organisation of an information If you are interested in joining or setting up a
session for prospective students. The group hope L to R: Paran Ramakrishnan, Ben Carney, regional group, get in touch by emailing
to meet for dinner again early next year. Sami Lambe and Richard Blundell firstname.lastname@example.org
CPA Australia). On completing the course six years
Keeping Up With the Times later, he was promoted to acting assistant assessor,
before later resigning to join the private sector.
Joseph Yu is proof that you are never too old to
learn, as he has just graduated from the Distance He joined Cooper Brothers - now known as
Learning MBA programme at the age of 74. PriceWaterhouseCoopers - in order to become a
practising accountant, before joining a Chinese Joseph Yu
Already a certified public account, Joseph is a firm as a public accountant one year later.
typical example of pursuing higher education Joseph was a certified public accountant by the Space Joint Programme. However, he did not
throughout one‘s life. He began is working life time the Hong Kong Society of Public complete this and finally joined the School‘s
in 1953 for the Hong Kong Government as a Accountants was formed in the early 1970s. MBA programme in 2002.
general clerical officer, whilst continuing with
his matriculating studies during the evenings, He went on to obtain the chartered secretary His motivation to study despite approaching
until he finally graduated in 1962. qualification, which enabled him to open up his retirement age came from wanting to keep pace
own firm in 1977 until 2004. During this time, he with the corporate world.
In 1963, he moved to the Inland Revenue was encouraged by his staff to continue
Department, where he was encouraged to study studying, and in 1995 embarked on a course at Joseph said: "With my newly acquired knowledge,
with the Australian Society of Accountants (now Monash University and Hong Kong University I might consider taking up a teaching position".
second and third respectively. Marlboro Lite
What a Load of Old Rubbish… came top of the tobacco brands, as did Stella for
alcohol and McDonald‘s for fast food.
The paper, How (and Where) the Mighty Have He continues: “It‘s not surprising to see fast
Fallen, questions how consumers perceive moving consumer goods being so prominent
branded litter and whether it affects their brand when it comes to litter. The biggest offenders
perception, packaging plays a vital role in reflect the status of the brands: Coke, Walker‘s,
communicating brand values, but Stuart and Marlboro, Stella and McDonald‘s are all leaders
Cathy examine what happens when the context of in their respective categories. We argue that
the packaging changes and how these brand brands are still able to communicate a message
messages alter, when the packaging becomes litter. when they are litter on the street, and the next
stage of the research will be to investigate the
Dr Roper said: “What happens to a carefully attitudes of consumers to branded litter. The
constructed message once the contents of the positive, negative or indeed ambivalent attitude
package have been consumed? What of the of consumers and the subsequent impact upon
potentially negative brand messages that are brands and their image needs further research.”
displayed when packaging is not properly
disposed of and ends up as litter on the streets? The findings of future research are likely to have
Has the impact of such potentially negative far-reaching consequences. It was recently
Dr Stuart Roper
brand messages been considered by brand reported that around 300 tonnes of rubbish is
owners and the packaging industry?” discarded each day in Manchester city centre - a
significant burden on the taxpayer.
Research undertaken by MBS‘ Dr Stuart Roper The paper presents a study conducted in
and Manchester Metropolitan University‘s Cathy Manchester city centre which identified the If it is revealed that litter triggers negative brand
Parker, assessing the impact of branded litter on brands that most frequently occurred as litter. associations in consumers, then social responsibility
consumer perception, recently won the best Walker‘s Crisps topped the list - with any city for keeping the environment clean is set to
paper award at the annual Academy of centre visitor having an 83% chance of seeing a become a much higher corporate priority for
Marketing Conference, in London. discarded packet. Coke and Diet Coke came some of the world‘s most well known brands.
Bob Herz - Outstanding Alumnus of the Year
Bob Herz - chairman of the Financial Accounting After graduating with a BA in Economics in 1974,
Standards Board (FASB), MBS alumnus (BA Bob joined Price Waterhouse and later joined
Economics ‘74) and former student of Professor Coopers & Lybrand becoming its senior technical
John Arnold - was presented with the Award for partner in 1996. He assumed a similar position
Outstanding Alumnus of the Year during July‘s with the merged firm of PricewaterhouseCoopers L-R John Arnold,
graduation week. Professor Alan Gilbert, (PWC), the world‘s largest accounting firm, in Bob Herz and
president and vice-chancellor of the University 1998. Bob left his high-profile position as a
of Manchester presented the award. senior partner at PWC, to step into to the
chairman‘s role at the FASB in 2002. Bob has also chaired the American Institute of
Bob returned to the School recently to deliver Certified Public Accountants (AICPA) Securities
a groundbreaking seminar examining the During his distinguished career, Bob has and Exchange Commission (SEC) Regulations
latest developments in the convergence of authored numerous publications on a variety Committee and the Transnational Auditors
international accounting standards. of accounting, auditing and business subjects Committee of the International Federation of
including the acclaimed The Value Reporting Accountants, and served as a member of the
The lecture, organised by Professor Ted O‘Leary Revolution: Moving Beyond the Earnings Game. Emerging Issues Task Force, the FASB Financial
and colleagues in Accounting and Finance, He also served as a part-time member of the Instruments Task Force, the American
attracted leading figures from the North West‘s International Accounting Standards Board. Accounting Association‘s Financial Accounting
business community and senior academics from He is both a Certified Public Accountant and Standards Committee and the Practice Section
across the UK. a Chartered Accountant. Executive Committee of the AICPA.
We are delighted to welcome our new alumni and look forward to receiving your news. This is your
chance to let everyone know where you‘ve been and what you‘ve been up to since graduating from
Manchester Business School. If you have news for the next issue, email email@example.com
Jose Antonio Diaz_Infante (MBA ‘06) has investment. The system is currently being after a flying post in the RAF. Shweta
joined Citigroup in London as an improvement trialled in Glasgow and Cheshire and we are predominantly works in the Telecommunication,
manager for EMEA region. hoping set up some trials in London in the near Media and Technology industries. She has
future. We expect that the drinks industry will completed projects in the Caribbean, Dubai
Tom Kent (MBA ‘06) is working for EMAAR face some major changes next year when the and central Europe.
Properties in Dubai as a business analyst in the smoking ban comes into effect and believe that
groups CEO‘s office. a more continental style seated drinking culture Jonathan Wong (DipBA ‘04) has joined JP Morgan
will emerge". at senior associate level as a senior
James Clark (BA International Business, Finance business analyst/project manager, and is based
& Economics ‘05) is currently working at Allianz For more details on how this works go to in their Hong Kong office. The role will include
Cornhill as a corporate management trainee www.txt2table.co.uk managing teams to define the strategy, design
(CMT), and is based in Guildford, Surrey. and implementation of equity and derivatives
technical platforms throughout the Asia region.
The CMT programme gives him the opportunity
to move around the country filling differing job Baby James
specifications, giving him access to the various
divisions of Allianz Cornhill and allowing him
to develop the cross-divisional skills essential
When he started, James was based in London
on Leadenhall Street, and will be returning to
Manchester to work in the Piccadilly One
offices to perform a business development
role in the new year.
Tom Meacock (MBA ‘05) and Sharon became
the proud parents of Noah Samuel on 6 June,
weighing 7lb and 13oz. Tom, Sharon and Noah
are now settling into family life in Sale, Peter Chambers (MBA ‘01) and Julia Chambers
Cheshire and would like to thank everyone for (MBA ‘02) became the proud parents of James
their kind support and best wishes. Richard Chambers weighing 8lb 12oz on 11 July.
Chris and Anna
Matthew Veasey (Exec MBA ‘05) and Joe Katherine Mason (MBA ‘01) is working as
McGrath (MBA ‘03) have recently joined forces Chris Jones (MBA ‘04) and Anna Wycherley director of process excellence, medicines
to form Txt2Table. Txt2Table lets you order your married in Clachan Church, Kintyre on Saturday and nutritionals group, Asia Pacific Region,
drinks in pubs, clubs and bars via a text 8 July. The couple honeymooned in Sri Lanka Janssen-Cilag, a division of Johnson and Johnson.
message from your mobile phone. during August.
Lee Williams (MBA ‘01) and Zoe became the
Joe explains: "We developed txt2table as a Shweta Sharma (BSc Management ‘04) is proud parents of a little girl called Nyah at
result of consumer research, highlighting the currently working as a strategy consultant at 1:24am on 9 September 2006, weighing in
need for improved service with a low cost Deloitte, based in London. She joined Deloitte at 10lb 2oz.
Margaret Agar (nee
Keyji Johnsen (MBA ‘01) Milton) (MBA ‘01) and
and Miwa Hamasaki Richard became the
married on 8 April in proud parents of
Thomas on 3 June,
weighing 8lb 1oz.
Lesley Cuzons (nee Cashmore) (Exec MBA ‘99)
has been appointed as managing partner at
Yorkshire Bank‘s financial solutions centres in
Manchester and Stockport.
Keith Jones (MBA ‘97) completed the Three
Peaks Challenge during September, when he
and five others climbed Ben Nevis, Sca Fell and
Snowdon in 24 hours. The challenge of the trek
in itself was enough, but one of these moun-
tains was also climbed in the dark!
This was a personal challenge but he also
helped to raise money (nearly £6000) in the
process for The Christie Cancer Trust.
Mark (Exec MBA ‘96) and Alison Haslam (Exec
MBA ‘96) - who met whilst studying for their
MBA at Manchester Business School - opened
the doors to Rivington Taylor, a multi-million
pound independent family furniture business, in
Bolton during November, following Mark‘s
return to his home town after 20 years working
across the country.
With 40,000 square feet of space spread over
two floors, this is the largest furniture and bed
store in the region.
Mark said: "We can offer something a little
unique, as this is an excellent showroom with
lots of great furniture displayed in inspirational
settings - more choice than any other showroom
in the area. What the customers will also get is
the business owners actually involved with the
day-to-day operation of the shop, not a distant
shareholder without any real feel for what‘s
happening at ‘the coal face”.
For more information go to
Ironman Pablo Pablo Kalberman Simon Shorter (MBA ‘92) and Helen are proud departments at Polaroid, but later expanded to
(MBA ‘96) has been to announce the birth of their fourth child become a competitive walk between firms in
keeping extremely Madeline Rose, who was born on 5 October the photographic industry and although it is
fit since graduating. weighing 8lbs 9oz. Madeline is a lovely sister now open to the public, , it still goes by the
He originally ran for Hannah, Rebecca and Ben (the twins). name of Photoplod and is now the walking
marathons and then equivalent of the London Marathon.
progressed to racing Peter Winter (MBA ‘91) has been appointed
triathlons (Olympic pro-vice chancellor (enterprise) at There has been frequent talk of a team entry
distances). After completing several Half Ironman Loughborough University. from the London MBS chapter, but although
competitions, he finally completed his first full they seem to have several able women they
Ironman race in 12 hours and 47 minutes, during Verina Ingram (centre) have not yet been able to produce enough men
May 2005 in Florianopolis, Brazil. In May this with the necessary robustness!
year, he returned to Florianopolis and completed
his second Ironman. Photoplod is a marvellous social event, but it is
highly competitive and by no means trivial.
Pablo said: "The most important objective in Anyone who thinks they could get together a
an Ironman is to finish; the experience from creditable team should check the rules on
crossing the line is hard to describe, almost www.Photoplod.com or contact Timothy. His
impossible. It is happiness and excitement, but details are on the website.
also very emotional and you end up crying!
Besides training your body and fitness for such OBITUARY
an event and building your endurance, you also Verina Ingram (Management Science ‘89) is cur-
need mental training and getting used to rently working as an interim manager at the Malika Talati (MBA ‘01) died tragically on the 14
loneliness on top of the bike; learning to be Forest Governance Facility in Cameroon. Verina May 2006, aged 32.
patient, having a second plan in case something met recently with fellow alumni at a recent
goes wrong, managing various variables and reunion weekend in Manchester where they Following graduation, she took up a position
focusing on your goal”. spent the weekend visiting their old haunts with IBM in New York. She was a vibrant and
from their student days. lively member of her class, as those of you who
“An Ironman race is like being a manager, like knew her would agree. Her contribution to the
launching a new product, similar to making a Richard Clegg (MBA ‘76) celebrated his 50th Business School and the alumni association in
business work or a machine function. It‘s about birthday in September. Guests at his New York, will be sorely missed.
pushing your mental and physical limits". celebrations included classmates Tony Birts,
Barbara Burke, Mike Derbyshire, Barry Jones, Malika achieved
Marian Sudbury (Exec MBA ‘96) is running her Andrew Robertson and Pete Royle. many goals in a
own research, coaching and mentoring agency, short period
InSync. The company, run by two research Timothy St. Ather (MBA ‘74) completed a 42 of time that many
professionals with a combined 45 years of mile walk across the South Downs on behalf of may not achieve in
experience, specialises in helping businesses Save the Children in June of this year. He raised a life time. Her
grow through understanding their customers a total of £1020 for the charity. enthusiasm for life
and their market. InSync also coaches staff to was unabated to her
deal with the impact of change, thus greatly Timothy is the founder of this event which was last day. She will
increasing the chance of research leading to started as a social event when he was head of leave a legacy in
action. This provides Marian with a unique personnel at Polaroid, 30 years ago. It became a many hearts that will
insight into the leadership issues faced by the fund raising event several years later almost as live on. Our thoughts
research industry. an afterthought. are with her family and friends and she will be
sadly missed by all those who knew her.
For more information, please contact Marian at Originally named Polaplod the event started
firstname.lastname@example.org out as a competitive team event between
Paul Haslam (MBA ‘91) who runs his own
retail consultancy business explains why
retailers face a winter of discontent as
the cost base rises, while the total
consumer market shrinks.
Retailers and consumers both face rising costs over the coming months and this means trouble. Consumers have been hit with
way above price and wage inflation, increases in home energy prices (45% year on year), fuel and council tax. Additionally the
chancellor‘s previously announced income tax rises come into play in November and interest rates are still rising. All this adds up
to a shrinking retail pie and as if this wasn‘t enough there is, what I call, hidden inflation where we are being encouraged (rightly)
to buy organic and fair-trade goods - the price difference here again is significantly above Retail Price Index (RPI) inflation.
Meanwhile… So what would I be doing in the short term if • Plan for the “expected” as well as the
The retailer faces the same cost pressures with I was a retailer…? “unthinkable”. Have a business continuity
rises in council tax for businesses, rents (11%), the Providing my product is right - without good plan. Companies often think of business
minimum wage (19%) and National Insurance products or services you are dead in the water. continuity problems being triggered by
contributions. With increasing competitive disasters like Buncefield last year, but they can
pressures and with the retail pie decreasing, he is I would: be sparked by small events, for example a
faced with the need to increase market share, in • Get my message out - so at least maintain heavy snowfall, key staff falling sick during
order to survive and ultimately maintain profits. marketing spend if not increase it busy periods. Remember a week‘s lost sales in
December are more than likely to be three or
Competition for the retail pie continues to be • Make shopping as easy as possible - so don‘t cut four weeks‘ lost sales in January or February
fierce. Tesco continues to grow and bulldoze into staff. Consider creating a multi channel offer.
new markets (only recently they announced a Retailers who have a transactional (i.e. you can • Look at the stock loss and look for
skiwear range), M&S is recovering fast, clawing buy from it) website are not hurting as much opportunities to save money. Every pound of
back market share back in food and clothing, as traditional retailers at the moment. The single stock loss saved goes virtually straight to the
whilst attacking new areas such as small electrical biggest growth area of internet shopping is bottom line and may also result in an extra
goods.The amount of money spent on the internet buy online, pick up at store (approximately sale. Shrinkage is a huge cost to the retail
will reach a new high (30% annual growth). twice as fast as internet sales growth) industry and careful design of business
processes can engineer these mistakes out of
Technology will make a big claim on the pocket • Sort information into meaningful and timely the business and improve your profitability.
this season as consumers‘ trade up to mobile key performance indicators, that will tell me if
phones with cameras and mp3 players and the something is going differently from the In the longer term there are lots of possibilities,
flat screen TV becomes a household necessity. projections. Areas to consider are store but between now and Christmas I would
Cheap flights continue to funnel spending money performance, distribution, as well the advise retailers to focus on the present, to
overseas rather than on to the UK high street. favourites like best and worst sellers. If ensure they are still here next year to enjoy
something is going incredibly right this may planning future strategies!
The impact on a retailer‘s profit and loss could be be the opportunity you were looking for
dramatic, with many retailers going bust unless they
have clear strategies to mitigate these cost rises • Tighten stockholding through specific use of
whilst finding a way to grow the sales. Rent quarter technology available - getting the right
day in March will be an uncomfortable time for product at the right place, at just the right
many retailers as they try to balance the cash flow. time will free up capital for use elsewhere
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