LEVEL 2 CRITICAL CARE CENTER IMPORTANT NUMBERS FIRST FLOOR MAIN HOSPITAL
NMMC has a Level 2 Critical Care Unit, which NMMC Switchboard (662) 377-3000 & EAST TOWER
means we provide the highest level of critical care Patient Information (662) 377-4190
for all surgical, medical and trauma patients in
our region. The Critical Care Team consists of
highly skilled physicians, nurses and respiratory
NMMC Security Desk
Gift and Floral Shop
therapists along with the support of the hospital’s
comprehensive ancillary staff. Outside Tupelo, the
nearest Level 2 Critical Care Centers are located
CCU Nurse Manager
Service Line Administrator
in Hattiesburg, Columbus and Greenville.
CRITICAL CARE UNIT MISSION
VISITING HOURS UNIT
To continuously improve the health of critically ill 6 a.m.-6:30 a.m. 1. Food Court A GUIDE FOR
patients by providing specialized, comprehensive 10 a.m.-10:30 a.m. 2. Admissions/Discharge FAMILY & FRIENDS
care. 2 p.m.-2:30 p.m. & Business Office
6 p.m.-6:30 p.m. 3. Administration
CRITICAL CARE UNIT VISION 9 p.m.-9:30 p.m. 4. Cafè Express
To be recognized nationally by receiving the
Beacon Award for Critical Care Excellence from BUSINESS SERVICES SECOND FLOOR MAIN
the American Association of Critical Care Nurses. Please come to the Admissions/Discharge area on
HOSPITAL & EAST TOWER
the first floor to complete paperwork or call Your family member/loved one has been
THE VALUES OF NMMC extension 3229 for an Admissions representative
to visit you between 8 a.m. and 5 p.m.
admitted to Critical Care Unit:
Compassion: Show sincere care and kindness
Some insurance companies require paperwork to Room #__________ Section__________
for those I serve
Accountability: Take responsibility for my actions be completed within 24 hours of admission.
Respect: Treat everyone with dignity Please help us meet your insurance needs.
Excellence: Achieve excellence through _____________________ is the
innovation, teamwork and doing my best IT’S A TEAM EFFORT! patient representative on duty
Smile: Always be friendly at the time of admission
At NMMC’s Critical Care Unit, we believe a team
approach is the best way to provide care for your
WAITING AREA PAY PHONES loved one. Remember that you are part of the 5. CCU Family Waiting Your admitting nurse is
To speak with an individual in the CCU waiting team! 6. Critical Care Unit
room, call one of the four available pay phones: 7. Surgery
You know your loved ones better than anyone.
(662) 377-6711 (662) 377-6712 8. Heart Cath Labs
Talk to them – a familiar voice can be comforting.
(662) 377-6713 (662) 377-6714 9. Short Stay Surgery
Touch them – a touch may be the best thing you
can do for them. Be positive and supportive,
recognizing you play an important role in NORTH MISSISSIPPI
relieving anxiety. MEDICAL CENTER
CRITICAL CARE UNIT CRITICAL CARE UNIT
WELCOME TO THE NMMC CCU VISITATION CRITICAL CARE WAITING AREA computers are located behind the kitchen/break
area. Please limit your use of these computers so
At NMMC’s Critical Care Unit, our goal is to pro- With our shared commitment to do what is best CONVENIENCES that other visitors may also have access.
vide your loved ones with the best possible care for the patient, the visiting guidelines below are Patient Representatives. A Patient Representative
during their stay in our department. The Critical important to follow. is stationed at the Critical Care Waiting Area desk Overnight Visitors. We make every effort to
Care Team understands that having a loved one 24 hours a day. Patient Representatives assist keep the Critical Care Waiting Area as quiet as
Visiting Hours. 6-6:30 a.m., 10-10:30 a.m., possible, but the Critical Care atmosphere does
in a Critical Care Unit can be a very stressful and friends and family in communicating with
2-2:30 p.m., 6-6:30 p.m., 9-9:30 p.m. not always allow for uninterrupted sleep. We
emotional experience for family and friends. members of the Critical Care Team. Should you
On occasion, and sometimes during normal leave the waiting room for an extended time, encourage those who live nearby to rest at home.
As members of the Critical Care Team, we want Because of space limitations, we ask that
visiting hours, we may find it necessary to please sign out with the Patient Representative
to assure you that experienced and compassionate overnight visitors be limited to two per family
restrict or suspend visitation altogether because and leave an emergency contact number.
professionals are caring for your loved one in a and that personal belongings be kept to a maxi-
state-of-the-art facility. Our number one priority of emergent situations. Please be assured that Kitchen/Break Area. The kitchen/break area is
you will be allowed to visit your loved one as mum of two bags. No pillows, blankets or air
is to serve your loved ones during their journey located at the front of the Critical Care Waiting mattresses should be brought into the Critical
to wellness. We also care about you. soon as the situation is resolved. Area. Coffee and tea are provided free of charge. Care Waiting Area. Patient Representatives will
Number of Visitors. To prevent overwhelming Vending machines and microwaves are available distribute one blanket per visitor nightly at
We will share information with you in terms you
patients and to allow the Critical Care Team for your convenience. Please remember to keep 10:30 p.m. These blankets must be returned
can understand and answer any questions you
space to continue to perform patient care, we food in the kitchen/break area only. No coolers to the Patient Representative by 6 a.m. We
may have. Please let us know what we can do to
ask that a total of four visitors be limited to no are allowed. encourage overnight visitors to bring a jacket or
help you through this difficult time.
more than two at a time. Food Court and McAlister’s Deli. The Food warm clothes from home. The Patient Represent-
COMMUNICATION Court is located on the first floor of the medical ative can provide information on local hotels to
Children. Children under age 14 are not
center and is open daily from 6-9:30 a.m., from out-of-town visitors.
Confidentiality Code. Because of federal privacy permitted in the Critical Care Waiting Area. A
specially designated children and adult waiting 11 a.m.-3:30 p.m., and from 4:30 p.m.-midnight. Security. Your safety is important to us. NMMC
laws, we can only provide patient information to
room is located near the CCU waiting room. A discount meal ticket for the Food Court is provides professional security staff 24 hours a day.
authorized persons. Therefore, should all visitors
available from the Patient Representative upon
leave the hospital, a confidentiality code will be Technology and Equipment. Upon entering Spiritual Support. If you or your loved one need
request. McAlister’s Deli is located on the first
issued to a designated individual. This should be the Critical Care Unit, you may notice several spiritual comfort during your time in Critical
floor of the East Tower and is open from 9 a.m.-
the same person throughout the patient’s stay in different types of equipment and hear many Care, please ask the Patient Representative to
midnight Monday-Friday, and from 10 a.m.-
CCU. Please have the designated individual ask frightening noises around your loved one. You contact a member of our Pastoral Care Team.
10 p.m. Saturday and Sunday.
the Patient Representative for the confidentiality may see cardiac monitors, ventilators and many The NMMC Chapel is located on the third floor
code. We ask that this code not be shared with ATMs. NMMC has three ATMs located on the and is open daily.
tubes and IV lines that are unfamiliar to you.
others. first floor of the main hospital.
Our nurses will gladly explain any equipment
Consultation Rooms. The Critical Care Unit has and the role it plays in the treatment of your Telephones. For your convenience, four pay YOUR ROLE IN
four consultation rooms. These rooms are provid- loved one. phones are located behind the kitchen/break area INFECTION CONTROL
ed so that your loved one’s doctors, nurses and in the Critical Care Waiting Area. You may receive Handwashing. Hand hygiene is the best way to
Gifts. Because of the risk of infection or allergic incoming calls on these pay phones. Please see
other caregivers may consult with you in a private prevent the spread of infection. Please remember
reaction, flowers and balloons are not permitted “Important Numbers” for a list of pay phone
setting. to use the foaming antiseptic hand cleaner before
in the Critical Care Unit. numbers. Cell phones are also permitted in the
Asking questions. We encourage and welcome and after each visit. These dispensers are located
Critical Care Waiting Area. in the Critical Care Waiting Area as well as out-
questions pertaining to your loved one’s condition Cell phones and pagers. We ask that you turn
and progress. Please use discretion about when Internet Service. NMMC provides WiFi Hotspots side each patient room.
off all cell phones and pagers before entering the
and where we discuss a patient’s condition. Critical Care Unit. Cell phones and pagers are in four areas: Critical Care Waiting Area, Short Preventing Contamination. Should you have a
Remember that patients can often hear and permitted in the Critical Care Waiting Area. Stay Surgery Waiting Area, Food Court and Café cough, fever, runny nose or rash, it is safer for
understand what is being said around them, even Express. We also provide computers in the your loved one if you do not visit. Masks are
though they may appear to be asleep or sedated. Critical Care Waiting Area for your use. These available upon request.