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					LEVEL 2 CRITICAL CARE CENTER                           IMPORTANT NUMBERS                                    FIRST FLOOR MAIN HOSPITAL
NMMC has a Level 2 Critical Care Unit, which           NMMC Switchboard             (662) 377-3000          & EAST TOWER
means we provide the highest level of critical care    Patient Information          (662) 377-4190
for all surgical, medical and trauma patients in
our region. The Critical Care Team consists of
highly skilled physicians, nurses and respiratory
                                                       NMMC Security Desk
                                                       Gift and Floral Shop
                                                       NMMC Chapel
                                                                                    (662) 377-3064
                                                                                    (662) 377-4194
                                                                                    (662) 377-3439
therapists along with the support of the hospital’s
comprehensive ancillary staff. Outside Tupelo, the
nearest Level 2 Critical Care Centers are located
                                                       Care Line
                                                       CCU Nurse Manager
                                                       Service Line Administrator
                                                                                    (662) 377-2273
                                                                                    (662) 377-2735
                                                                                    (662) 377-4383
in Hattiesburg, Columbus and Greenville.

                                                          Mike Denham

                                                                   VISITING HOURS                                                              UNIT
To continuously improve the health of critically ill                   6 a.m.-6:30 a.m.                     1. Food Court                          A GUIDE FOR
patients by providing specialized, comprehensive                      10 a.m.-10:30 a.m.                    2. Admissions/Discharge              FAMILY & FRIENDS
care.                                                                  2 p.m.-2:30 p.m.                        & Business Office
                                                                       6 p.m.-6:30 p.m.                     3. Administration
CRITICAL CARE UNIT VISION                                              9 p.m.-9:30 p.m.                     4. Cafè Express
To be recognized nationally by receiving the
Beacon Award for Critical Care Excellence from         BUSINESS SERVICES                                    SECOND FLOOR MAIN
the American Association of Critical Care Nurses.      Please come to the Admissions/Discharge area on
                                                                                                            HOSPITAL & EAST TOWER
                                                       the first floor to complete paperwork or call                                          Your family member/loved one has been
THE VALUES OF NMMC                                     extension 3229 for an Admissions representative
                                                       to visit you between 8 a.m. and 5 p.m.
                                                                                                                                                  admitted to Critical Care Unit:
Compassion: Show sincere care and kindness
                                                       Some insurance companies require paperwork to                                          Room #__________ Section__________
   for those I serve
Accountability: Take responsibility for my actions     be completed within 24 hours of admission.
                                                                                                                                                  by Dr._____________________
Respect: Treat everyone with dignity                   Please help us meet your insurance needs.
Excellence: Achieve excellence through                                                                                                            _____________________ is the
   innovation, teamwork and doing my best              IT’S A TEAM EFFORT!                                                                         patient representative on duty
Smile: Always be friendly                                                                                                                             at the time of admission
                                                       At NMMC’s Critical Care Unit, we believe a team
                                                       approach is the best way to provide care for your
WAITING AREA PAY PHONES                                loved one. Remember that you are part of the         5.   CCU Family Waiting                  Your admitting nurse is
To speak with an individual in the CCU waiting         team!                                                6.   Critical Care Unit
room, call one of the four available pay phones:                                                            7.   Surgery
                                                       You know your loved ones better than anyone.
   (662) 377-6711             (662) 377-6712                                                                8.   Heart Cath Labs
                                                       Talk to them – a familiar voice can be comforting.
   (662) 377-6713             (662) 377-6714                                                                9.   Short Stay Surgery
                                                       Touch them – a touch may be the best thing you
                                                       can do for them. Be positive and supportive,
                                                       recognizing you play an important role in                          NORTH MISSISSIPPI
                                                       relieving anxiety.                                                 MEDICAL CENTER
                                                                                                                        CRITICAL CARE UNIT      CRITICAL CARE UNIT
WELCOME TO THE NMMC CCU                               VISITATION                                            CRITICAL CARE WAITING AREA                            computers are located behind the kitchen/break
                                                                                                                                                                  area. Please limit your use of these computers so
At NMMC’s Critical Care Unit, our goal is to pro-     With our shared commitment to do what is best         CONVENIENCES                                          that other visitors may also have access.
vide your loved ones with the best possible care      for the patient, the visiting guidelines below are    Patient Representatives. A Patient Representative
during their stay in our department. The Critical     important to follow.                                  is stationed at the Critical Care Waiting Area desk   Overnight Visitors. We make every effort to
Care Team understands that having a loved one                                                               24 hours a day. Patient Representatives assist        keep the Critical Care Waiting Area as quiet as
                                                      Visiting Hours. 6-6:30 a.m., 10-10:30 a.m.,                                                                 possible, but the Critical Care atmosphere does
in a Critical Care Unit can be a very stressful and                                                         friends and family in communicating with
                                                      2-2:30 p.m., 6-6:30 p.m., 9-9:30 p.m.                                                                       not always allow for uninterrupted sleep. We
emotional experience for family and friends.                                                                members of the Critical Care Team. Should you
                                                      On occasion, and sometimes during normal              leave the waiting room for an extended time,          encourage those who live nearby to rest at home.
As members of the Critical Care Team, we want                                                                                                                     Because of space limitations, we ask that
                                                      visiting hours, we may find it necessary to           please sign out with the Patient Representative
to assure you that experienced and compassionate                                                                                                                  overnight visitors be limited to two per family
                                                      restrict or suspend visitation altogether because     and leave an emergency contact number.
professionals are caring for your loved one in a                                                                                                                  and that personal belongings be kept to a maxi-
state-of-the-art facility. Our number one priority    of emergent situations. Please be assured that        Kitchen/Break Area. The kitchen/break area is
                                                      you will be allowed to visit your loved one as                                                              mum of two bags. No pillows, blankets or air
is to serve your loved ones during their journey                                                            located at the front of the Critical Care Waiting     mattresses should be brought into the Critical
to wellness. We also care about you.                  soon as the situation is resolved.                    Area. Coffee and tea are provided free of charge.     Care Waiting Area. Patient Representatives will
                                                      Number of Visitors. To prevent overwhelming           Vending machines and microwaves are available         distribute one blanket per visitor nightly at
We will share information with you in terms you
                                                      patients and to allow the Critical Care Team          for your convenience. Please remember to keep         10:30 p.m. These blankets must be returned
can understand and answer any questions you
                                                      space to continue to perform patient care, we         food in the kitchen/break area only. No coolers       to the Patient Representative by 6 a.m. We
may have. Please let us know what we can do to
                                                      ask that a total of four visitors be limited to no    are allowed.                                          encourage overnight visitors to bring a jacket or
help you through this difficult time.
                                                      more than two at a time.                              Food Court and McAlister’s Deli. The Food             warm clothes from home. The Patient Represent-
COMMUNICATION                                                                                               Court is located on the first floor of the medical    ative can provide information on local hotels to
                                                      Children. Children under age 14 are not
                                                                                                            center and is open daily from 6-9:30 a.m., from       out-of-town visitors.
Confidentiality Code. Because of federal privacy      permitted in the Critical Care Waiting Area. A
                                                      specially designated children and adult waiting       11 a.m.-3:30 p.m., and from 4:30 p.m.-midnight.       Security. Your safety is important to us. NMMC
laws, we can only provide patient information to
                                                      room is located near the CCU waiting room.            A discount meal ticket for the Food Court is          provides professional security staff 24 hours a day.
authorized persons. Therefore, should all visitors
                                                                                                            available from the Patient Representative upon
leave the hospital, a confidentiality code will be    Technology and Equipment. Upon entering                                                                     Spiritual Support. If you or your loved one need
                                                                                                            request. McAlister’s Deli is located on the first
issued to a designated individual. This should be     the Critical Care Unit, you may notice several                                                              spiritual comfort during your time in Critical
                                                                                                            floor of the East Tower and is open from 9 a.m.-
the same person throughout the patient’s stay in      different types of equipment and hear many                                                                  Care, please ask the Patient Representative to
                                                                                                            midnight Monday-Friday, and from 10 a.m.-
CCU. Please have the designated individual ask        frightening noises around your loved one. You                                                               contact a member of our Pastoral Care Team.
                                                                                                            10 p.m. Saturday and Sunday.
the Patient Representative for the confidentiality    may see cardiac monitors, ventilators and many                                                              The NMMC Chapel is located on the third floor
code. We ask that this code not be shared with                                                              ATMs. NMMC has three ATMs located on the              and is open daily.
                                                      tubes and IV lines that are unfamiliar to you.
others.                                                                                                     first floor of the main hospital.
                                                      Our nurses will gladly explain any equipment
Consultation Rooms. The Critical Care Unit has        and the role it plays in the treatment of your        Telephones. For your convenience, four pay            YOUR ROLE IN
four consultation rooms. These rooms are provid-      loved one.                                            phones are located behind the kitchen/break area      INFECTION CONTROL
ed so that your loved one’s doctors, nurses and                                                             in the Critical Care Waiting Area. You may receive    Handwashing. Hand hygiene is the best way to
                                                      Gifts. Because of the risk of infection or allergic   incoming calls on these pay phones. Please see
other caregivers may consult with you in a private                                                                                                                prevent the spread of infection. Please remember
                                                      reaction, flowers and balloons are not permitted      “Important Numbers” for a list of pay phone
setting.                                                                                                                                                          to use the foaming antiseptic hand cleaner before
                                                      in the Critical Care Unit.                            numbers. Cell phones are also permitted in the
Asking questions. We encourage and welcome                                                                                                                        and after each visit. These dispensers are located
                                                                                                            Critical Care Waiting Area.                           in the Critical Care Waiting Area as well as out-
questions pertaining to your loved one’s condition    Cell phones and pagers. We ask that you turn
and progress. Please use discretion about when                                                              Internet Service. NMMC provides WiFi Hotspots         side each patient room.
                                                      off all cell phones and pagers before entering the
and where we discuss a patient’s condition.           Critical Care Unit. Cell phones and pagers are        in four areas: Critical Care Waiting Area, Short      Preventing Contamination. Should you have a
Remember that patients can often hear and             permitted in the Critical Care Waiting Area.          Stay Surgery Waiting Area, Food Court and Café        cough, fever, runny nose or rash, it is safer for
understand what is being said around them, even                                                             Express. We also provide computers in the             your loved one if you do not visit. Masks are
though they may appear to be asleep or sedated.                                                             Critical Care Waiting Area for your use. These        available upon request.