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issues

VIEWS: 4 PAGES: 57

									                                                                                                                                 Date
ISSUES IN VTEK   VTEK Ticket #                        Description                                                                Reported
                 #3658                  FIXED         Slow or no response from free form zip
                                                      when importing person ncic qw record into the person in citation
                                                      module receive two errors (See attachments citation1.bmp and
                 #3798                  FIXED         citation2.bmp)
                                                      After Importing vehicle if you want to add vehicle model the vehicle
                 #3800                  FIXED         type has to be selected can auto be auto populated

                 #3802                  FIXED         Import from W&W does not import hair color everytime into the citation
                                                      HEADING/COURT - First line then a box to check if personal appearance
                                                      required. Need to have a check box to verify if personal appearance is
                 #3803                  FIXED         required or not.

                                                      HEADING/COURT - There is a box then the line accompanying criminal
                 #3804                  FIXED         charge (yes/no). We would like the (yes/no) section removed
                                                      R_DL & R_DN – Returned different parsing screens. So different
                                                      information was being imported and Ray “Superman” Lujan was going to
                 #3805                  FIXED         work on it.

                                                      CITATION/VEHICLE – When vehicle imported from W&W the model
                 #3806                                comes over in the body type section instead of in the model section
Enhancement      #3807           LAW    ENHANCEMENT   LRMS Query for vehicle (Not on original list)
                                                      03/25/2009 - Ray Lujan worked with Paul Bernard via logmein session
                 #3807                                and appears to have this configured for the release.
NOT WORKING                                           04/13/2009 - SB/RB tested and is not displaying the data under LRMS in
CORRECTLY        #3807                                the return
                                                      Should focus on data entry field such as License Number or SSN field and
                 #3808                  FIXED         not the options at the top
                 #3808                                04/13/2009 - Fixed in Installation Build 5.02.0053.1a
Enhancement      #3809           BOTH   ENHANCEMENT   Save the last known position of the tree window after resizing
                                                      Can not export data from View dispatch get errors (See attachment
                 #3826                  FIXED         ViewDispatch.bmp)




                                                                1
                                                 OFFENSE CODES/ADDITIONAL INFORMATION – in the additional
                                                 information section of an ordinance, South Lebanon needs to have an
                                                 identifier SL added so that their officers know that the local ordinance
                         #3846           RADIX   belongs to their agency.

                         #3847           RADIX   Need to have the city of Oregonia added with a zipcode of 45054
                                                 INCIDENT/OFFENSE/HEADING - Default radio button from offense to
                         #3848           FIXED   incident-non criminal
Enhancement              #3849    LAW    L/F     Stacked calls do not enter times correctly                                  5/30/2008
                         #3850           FIXED   Dealer plates query not working

Enhancement              #3851    BOTH   L/F     Server information is still not displaying in the blue box as it should     5/30/2008
                         #3851                   03/11/2009 - Asked Justyn to set this to populate every hour

Added in 5.02.0053.1a but
missing some information #3851                   04/13/2009 - Still does not show the number of reports out
                          #3851                  04/14/2009 - SB Updated ticket with a Screen shot of issue
                          #3851                  01/15/2010 - Fixed in the December 09 release                               1/15/2009
                                                 The required field of Area does not Auto Populate as it did before on
                         #3852           FIXED   CAD Logon Screen

                         #3853                   Statuses are not in Capital Letters which was a patch in our old client
                         #3856           FIXED   When you complete a call and go available you get errors

                         #3857                   Incident Times Tab has 3 new boxes that are pink that we do not need
                                                 Trying to close call without disposition will then will not allow you to
                         #3858           FIXED   close call asking for supervisor on scene

                         #3861           FIXED   Incident Type Field does not turn yellow when it has been updated
                                                 Picklist for Hospitals on the location field on the status change for the
                         #3863    FIRE   FIXED   fire/ems agencies
                                                 04/20/2009 - PB says when you don't select from the list and you
                                                 manually type in a location as free text the information does not flow to
                         #3863                   CAD.




                                                            2
                                                    Can we get a “Hospital Transport” form similar to the male/female
                                                    transport form for use on the fire/ems package with the only change
                                                    being the transport status box having selection criteria for “To Hospital”
                                                    and “At Hospital”. If this is possible then the Hospital picklist could be on
                                                    the destination field instead of the location field of the status change
Enhancement   #3864         FIRE   ENHANCEMENT      form (This would be ultimate)
                                                    LEADS Inquiry Tracking - Need to setup archive for 7 years. Work needs
              #3875                                 to be done on our end before we can proceed.

                                                    08/22/2011 - LEADS requirement Required Action items on Audit. Page
                                                    21 item A-D of the LEADS Security Policy States:
                                                    (A) Interfaced systems shall record all LEADS and NCIC transactions on a
                                                    utomated log                   (B) Log files must be retained for a
                                                    minimum of six year in a format that will be readable even if the original
                                                    system creating the log is replaced. (C) The log must contain the date
                                                    and time of the transaction,ORI assigned to the device, terminal ID
                                                    number, User etc . (as is listed in report request on ticket # 6238
                                                    (D) Interfaced systems acccessing CCH/III data shal create automated log
                                                    entries in the format prescribed the bereau of Criminal Identification &
              #3875                                 Investigation (Attachment C)
                                                    08/22/2011 - This information sent to Melissa on what and why it is
              #3875                                 needed.
                                                    08/23/2011 - After conversation w/ Melissa and Gary we are going to
                                                    close this ticket. LEADS is not requiring us to archive so thiis request is us
                                                    askingfor archive. LEADS only wants us to be able to get report for 6
              #3875                                 years and that data is being kept.
                                                    Modify Circumstances does not display. It displays the code but no
                                                    description in view dispatch but when you refresh incident it all goes
              #4085/#4089                           away.
                                                    03/25/2009 - Ray Lujan worked with Paul Bernard and believes that this
                                                    is now a Motorola issue and has opened dialoge with someone at
              #4085/#4089          Motorola Issue   Motorola.
                                                    06/09/2009 - Just found out that we should have opened ticket with
              #4085/#4089                           Motorola to get this fixed



                                                               3
                                                 10/01/2009 - Motorola has the description showing now but when the
                                                 incident is refreshed it goes away. When you go to another call and
              #4085/#4089                        come back it does reappear.
                                                 Add the descriptions of each incident type to the dropdown list in the
                                                 incident type field on the view dispatch form (Broken in FIRE works for
              #4086         FIRE                 LAW)

                                                 03/25/2009 - Ray Lujan worked with Paul Bernard and has configured
              #4806                              this for new release. Appears to be working in testing.
              #4806                              04/20/2009 - Per PB this is now working.

                                                 Add the wording “AG/Unit #” to the field dexcription of the single
              #4087                FIXED         incident criteria on the request incident info form. (LAW)
                                                 Add the wording “AG/Unit #” to the field dexcription of the single
              #4087         FIRE   ENHANCEMENT   incident criteria on the request incident info form. (FIRE)
                                                 03/25/2009 - Ray Lujan worked with Paul Bernard and configured this
              #4087         FIRE                 and appears to be working in testing.
                                                 04/20/2009 - Per PB this is now working.
Enhancement   #4091                ENHANCEMENT   Status changes go into DFAR
Enhancement   #4094                EHANCEMENT    Deputies are unable to enter the location of the lockout
              #4100                FIXED         GEO code is not being flowing to LRMS
                                                 The system isn't transferring information gang related, substance related
              #4103                FIXED         from the coversheet to LRMS

                                                 The deputy and the supervisor information isn't always transferring over
              #4104         LAW    FIXED         to indicate who took the report and who approved it.
              #4104                              04/13/2009 - Fixed in Installation Build 5.02.0053.1a                    5.02.0053.1a

                                                 ****WHEN A SUBJECT IS ARRESTED THE INCIDENT INFORMATION GOES
                                                 INTO INCIDENT AND ARREST MODULES IN LRMS. IN THE ARREST
                                                 MODULE / COVERSHEET/ ARRESTEE ARMED WITH (NOTHING IS COMING
                                                 OVER) IT DOES COME OVER INTOT HE INCIDENT REPORT-CAN THAT BE
              #4107/#4650 LAW                    MAPPED TO POPULATE BOTH FIELDS?                                             8/1/2008




                                                           4
                                                   03/13/2009 - Per Melissa Nate entered that he had fixed this. RB reran a
              #4107/#4650                          report and the information did not come over to LRMS
              #4107/#4650                          05/08/2009 - RB tested and this is not working
              #4107/#4650                          05/15/2009 - RB has ticket opened for this issue ticket #
              #4107/#4650                          06/09/2009 - Now working per RB
              #4109/#4649 LAW     Motorola Issue   The date the license was issued is not transferring to LRMS                   8/1/2008
                                                   3/13/2009 - Notes say motorola can't populate. Rhonda is to open a
              #4109/#4649                          ticket with Motorola to get their input.

                                                   03/27/2009 - Spoke with Glenn and he had a conversation with
                                                   Motorola and it appears from that conversation that VisionTEK needs to
                                                   send the full date in mm/dd/yyyy format and are currently sending
              #4109/#4649                          mm/yyyy to motorola. Glenn is going to make the change
                                                   04/16/2009 - Glenn sent an email out stating that this appears to now be
              #4109/#4649                          a Motorola bug. He waiting on call back from them.
                                                   04/17/2009 - Gleen sent email stating that Motorola has taken
              #4109/#4649                          ownership of this issue.
              #4109/#4649                          04/20/2009 - RB says this is working now.
                                                   The date the person's address is active from (date of event) is not
                                                   coming through under the person's address and ther is no association for
              #4111                                the address in LRMS (ie. Home, resident,etc.)                            Don’t worry about

              #4112                                The citation type (traffic) and disposition (issued) is not showing in LRMS Don’t worry about
                                                   The time and date the deputy arrived at scene or contact time with
Enhancement   #4113               EHANCEMENT       reportee is not coming over to LRMS                                         LOCKOUT

                                                   If the deputy clicks on entry gained on the MDC, that information is not
                                                   transferring to LRMS ( if they click on entry gained, could that be the
Enhancement   #4116               EHANCEMENT       narrative instead of the deputy having to type out a narrative             LOCKOUT
Enhancement   #4120         LAW   ENHANCEMENT      QUICK PLATES Capability (07/21/2008)

                                                   03/25/2009 - Ray Lujan worked with Paul Bernard and has configured
              #4120                                this for new release. Appears to be working in testing.




                                                             5
                                               04/13/2009 - RB/SB Tested and after you enter the plate and submit it
                                               the quick plate screen goes away and needs to stay up. Also when you
              #4120                            click W&W thought it would be the screen that pops up by default.
                                               04/16/2009 - SB spoke with Ray luajan and he is going to look into the
                                               amount of work it is going to take to make the form stay focused after
              #4120                            running the query.
              #4120                            BOAT FORM Not working we have
                                               06/09/2009 -- Nowsure why per RB a "boat make", "boat Year", or
                                               "license Year" on this form. All I can find that is required for boat
                                               queries is the Hull Number, Registration Number, State & Name & DOB.
                                               .
                                               OHIO only supports a registration query or hull number query
                                               .     example: RP.<REG without the OH>,WC
                                               .     example: RV.<BHN>
                                               .
                                               .NLETS supprts a Registration query, Hull Number query and a name &
              #4123              FIXED         DOB query.                                       .

                                               Vehicle Form OOS VIN radio button Appears like it's running everything
                                               through Ohio regardless of what state we have in there. Might be a
              #4125              FIXED         query format issue for that particular (Questions ask Joey)
                                               Person Query Form - When running one by name, only runs them
                                               through Ohio, no NLETS returns. Query Spawn Issue? (Questions ask
              #4126              FIXED         Joey)
                                               Display the summary return fields beside each other instead of line by
Enhancement   #4127       LAW    ENHANCEMENT   line in the W&W summary return
              #4128              FIXED         Text sized doesn't appear to work on all views. Confusing
Enhancement   #4129/#4653 BOTH   ENHANCEMENT   Add the capability to reduce text size to smaller than 8 possibly          2/25/2009
                                                Restore Defaults button does not work (Does not work for the purge
              #4130/#4654 BOTH                 records section)                                                           2/25/2009
                                               04/13/2009 - VTEK added line that states the restore does not affect the
              #4130/#4654                      purge records area.
                                               LRMS queries capability keeps stalling and have to stop and start ics
              #4159/#4208 LAW    RADIX         client                                                                     9/22/2008




                                                         6
                                                       04/20/2009 - Received email from Melissa stating they have a patch that
                                                       they believe will take care of this issue. Outage Scheduled for 1:00 p.m.
                           #4159/#4208                 on 4/22/2009

                           #4159/#4208                 04/22/2009 - Patch failed to install correctly and was backed out.
                                                       04/23/2009 - Installed patch again this time everything seems to be
                           #4159/#4208                 working fine.

                                                       4/23/2009 - Later in the day found that this patch broke the ability for
                           #4159/#4208                 fire MDC's to logon to mobile cad and patch was backed out.
                                                       04/24/2009 - The problem may have been on our side and are looking to
                           #4159/#4208                 getting the patch reinstalled
                                                       05/08/2009 - Spoke with Justyn and he is going to get with Randy and
                                                       find out the status of this patch and see if we can't schedule this before
                           #4159/#4208                 the next build release

                           #4159/#4208                 10/01/2009 - Motorola looking into issue
                                                       This has been fixed by motorola found on occasion it errored out on
                           #4159/#4208                 incorrect or no DL expiration date                                           11/15/2009
                                                       When you approve and send a summons it never makes it to the LRMS
                           #4170         LAW   FIXED   systems.                                                                       9/2/2008
                                                       03/11/2009 - After the meeting we tested this and it is now working.
                           #4170                       Marked ticket as fixed.

                           #4209               FIXED   Password mask that we were using prior to 16 upgrade no longer works          9/22/2008
                                                       04/16/2009 - SB retested and it does work. Forgot that I had worked
                           #4209                       with Melissa on this issue and verified it was working
                                                       Report Alerts Not Working. Supervisor not getting notified of
                           #4213               FIXED   completed report.
                                                       Tomcat service stops. Will be working in admin and then page will no
RADIX - Not fixed in the                               longer be able to be displayed and find that tomcat service has stopped
16m upgrade                #4214               RADIX   and have to restart it                                                        9/23/2008




                                                                 7
                                Can not create a report for Messaging (EMAIL). From Radix admin when I
                                go to subsystems/statistical report configuration/generate report
                                manually and select communication record report and run it for anyone I
#4270                           get no returns.                                                            10/9/2008
#4270                           08/23/2011 - as of this date this is now working

                                Officer name not flowing to LRMS. It apears that on or around 10/23
                                that the officer name stopped flowing to LRMS. Anything to do with
                                incident reports or accident reports the name is not flowing to LRMS we
#4306          FIXED            have not checked any other reports at this time.                          10/29/2008
#4310          FIXED            Incident & Report Number Reversed                                         10/31/2008
                                View Dispatch for display error - a 0 or a 1 is displayed under the
#4372   BOTH   Motorola Issue   Contact? Field instead of a Y or N.                                       12/15/2008
                                03/25/2009 - Ray Lujan worked with Paul Bernard and found that this is
                                the data that Motorola is sending now. Something has changed and Ray
                                has opened a conversation with someone at Motorola to try to get this
#4372                           resolved.
                                06/09/2009 - Just found out that we should have opened ticket with
#4372                           Motorola to get this fixed
#4372                           10/05/2009 - Fixed in next CAD Release
#4372                           2/1/2011 Fixed during the CAD upgrade
#4375   LAW    CRASH            Multiple crash occupants not flowing to LRMS                              12/15/2008
#4375                           04/13/2009 - SB/RB Tested and is now working correctly
                                Arrest & Court Times are not showing on client in night mode (This was
#4541   LAW    CITATION         working previously)                                                         1/5/2009
#4541                           04/13/2009 - SB/RB Tested and is now working correctly

                                When launching a report we get the message "would you like to change
                                the report number format to the current year" and we select yes and it
#4544   LAW    FBR              puts a 0 in the field. (Was working till the new year rolled around)        1/8/2009
#4544                           03/25/2009 - SB found that this appears to be working now.
#4544                           04/13/2009 - SB/RB Tested and is now working correctly




                                          8
Unable to test but appears
to still be broken         #4558   BOTH                    Weather & Amber Alerts not working (This was working previously)           1/13/2009
                                                           Remove from National Hub this is no longer an issue                       10/30/2009
                                                           The watermark of draft is showing on tow sheets (This was working
                          #4560    LAW    TOWING/LAW       previously)                                                                1/13/2009
                                                           HIGH PRIORITY - INCIDENT INFO - Can not query stacked calls for agency
                          #4566    LAW    Motorola Issue   (This was working previously)                                              1/15/2009
                                                           04/13/2009 - This is still broken and now hangs the application up to
                          #4566                            where you have to logoff CAD and then log back on.
                                                           06/09/2009 - Just found out that we should have opened ticket with
                          #4566                            Motorola to get this fixed
                                                           HIGH PRIORITY - INCIDENT INFO - Can not query active calls for agency
                          #4566    LAW    Motorola Issue   (This was working previously)                                              1/15/2009
                                                           04/13/2009 - This is still broken and now hangs the application up to
                          #4566                            where you have to logoff CAD and then log back on.
                                                           06/09/2009 - Just found out that we should have opened ticket with
                          #4566                            Motorola to get this fixed
                                                           HIGH PRIORITY - INCIDENT INFO - Can not query pending incidents for
                          #4566    LAW    Motorola Issue   agency (This was working previously)                                       1/15/2009
                                                           04/13/2009 - This is still broken and now hangs the application up to
                          #4566                            where you have to logoff CAD and then log back on.
                                                           06/09/2009 - Just found out that we should have opened ticket with
                          #4566                            Motorola to get this fixed
                          #4566                            10/05/2009 - Fixed by Motorola
                                                           Incorrect report numbers for agency. This happens when SO goes into
                                                           Waynesville and asks for a report it gives them a report # with WP
                          #4617    LAW    FBR              instead of SO.                                                              2/9/2009
                                                           03/11/2009 - Justyn went through and did some testing and it appears
                                                           that we are masking the header onto the field. Motorla is not sending
                          #4617                            this information but is sending the number.
                                                           07/13/2009 - This is a training issue… Officer needs to ask dispatch to
                          #4617                            assign them to the correct agency for report
                                                           INCIDENT INFO - Can not query single incident (This was working
                          #4619    LAW    FIXED            previously)                                                                2/10/2009



                                                                     9
                       03/11/2009 - Found out this was working during the meeting with
#4619                  Justyn. Marked ticket as fixed.

                       If you add a victim to the report, the chose to also make the victim a
                       suspect (yes it does happen) and you chose that person from the drop
                       down list so that you are not having to retype anything the OLN appears
#4638   LAW    FBR     under gang and under advisory.                                               2/23/2009
                       Person Query - OLN Query form, Operator License State should not be
                       required (*) and should be greyed out. (the only field needed or
#4647   LAW            required for this query is the OLN) (07/21/2008)                             2/25/2009
                       Beside the words "hull Number" Should be the word "(VIN)"
#4648   LAW    FIXED   (07/21/2008)                                                                 2/25/2009
                       03/11/2009 - Just before meeting found that this is working correctly.
#4648          FIXED   Marked ticket as fixed.
                       SYSTEM HANGS AND SERVER SERVICE NEEDS TO BE STOPPED AND
#4651          RADIX   RESTARTED                                                                     2/9/2009
                       04/21/2009 - Melissa sent me an email stating they have a patch to put
                       on RADIX to try and take care of this issue. Outage scheduled for 1:00
#4651                  p.m.

#4651                  04/22/2009 - Patch failed to install correctly and was backed out.
                       04/23/2009 - Installed patch again this time everything seems to be
#4651                  working fine.

                       4/23/2009 - Later in the day found that this patch broke the ability for
#4651                  fire MDC's to logon to mobile cad and patch was backed out.
                       07/27/2010 - This has not happened in quite some time appears to be
#4651                  fixed.
                       NEW INCIDENT - Tab order should be Incident type, address, then city
#4652   LAW    FIXED   (07/21/2008)                                                                 2/25/2008
                       03/11/2009 - Just before meeting found that this is working correctly.
#4652          FIXED   Marked ticket as fixed.
                       Can not send email with any attachment. (Notified Brent of this problem
                       early in 2008 thought he created ticket but I just realized that it wasn't
#4655   BOTH   EMAIL   on the sheet and no ticket created.                                          2/25/2009



                                 10
                                           03/11/2009 - Just found out that we can no longer send any emails from
                                           MDC to an external web address with or without an attachement.
                     #4655                 Notified Justyn, Chris, & Elena of this problem during our meeting.

                                           03/26/2009 - Sending emails with attachements still does not work but
                                           we did have a configuration issue on our side that would not allow any
                                           emails to be sent. So as of now emails sent to external email addresses
                     #4655                 from MDC's work as long as no attachments are in the email
                                           04/13/2009 - Tested in build 5.02.0053.1a and the attachment sent to
                     #4655                 external email still does not work.

                     #4655                 07/10/2010 - Fixed in latest client and server upgrade 5.02.00053.5d            7/10/2010
Not Fixed in build                         Query for all units in all areas. This will be just like using the F11 button
5.02.0053.1a         #4691   LAW           for area you are logged into

                                           03/16/2009 - Melissa sent email asking if we were expecting this for the
                                           release scheduled at the end of the month and I told we are not
                     #4691                 expecting it but would like it if it was not that difficult of a change.

                     #4691                 04/13/2009 - SB/RB tested with new client and it is still not working
                                           When importing a vehicle from W&W's into any of the report modules the
                                           make of the vehicle comes over as the code from LEADS and needs to
                                           have the full description populated so that vehicle Model drop down list
                     LAW           FIXED   will work
                                           When importing an incident from CAD the report does not populate with
                     LAW           FIXED   any information.

                     LAW                   PERSON QUERY - LRMS not returning any data (no errors received)


                     NEW                   On all Forms Middle Name should read Middle Initial (07/21/2008)
                     NEW           FIXED   Person Query Form- Operator license Number & SSN swapped
                                           Vehicle Form - When you select Plate radio button it gives an error
                     NEW           FIXED   insufficient criteria and does not run the query
                                           ****INCIDENT / HEADING / CRIME DATA CONT. / SURROUNDING AREA /
                     NEW           FIXED   FIELDS/WOODS IS MISSPELLED (07/21/2008)



                                                     11
              ****INCIDENT / HEADING / REPORT ALERTS / DEPARTMENT / I HAVE
              ONLY AARON SWANSON TO NOTIFY NO ONE IN MY DEPARTMENT
NEW   FIXED   (07/21/2008)
              *****CAN WE ADD AVENUE TO TYPE OF STREETS ON OUR SIDE VIA
NEW   FIXED   RADIX OR IS THAT SOMETHING YOU HAVE TO DO?
              When we select Warren County Telecommunications as an agency we
              would like the AgencyID and AgencyOrgID in registry be PD now instead
      FIXED   of TC.
              Chat Alarm does not work
              The Equipment field on the signon form which allows units to sign on
      FIXED   with capabilities such as "T" for traffic car
              There is a Unit Equipment box that we did not have before but we can
      FIXED   not do anything with it
              When you launch CAD you get an error (See Attachment CAD
      FIXED   Logon.bmp)

              After successfully logging on to CAD if you hit Logon to add rider you get
      FIXED   the same error as before (See Attachment CAD Logon.bmp)
              When creating new incident you get 2 error pop ups that say the same
      FIXED   thing (See attachment CAD New Incident.bmp)
              When you go to view dispatch to view the call you get an 2 error pop ups
      FIXED   (See attachment View Dispatch.bmp)
              Add the descriptions of each console ID to the console field on the Send
      FIXED   Message form
              Report Number does not display in the report number tab of view
      FIXED   dispatch after one has been created and call refreshed

              add the equipment fields to the signon form. This is to allow units to sign
      FIXED   on with capabilities such as “T” for traffic car (supported by Motorola)
              Add the Beat/Zone field to the view dispatch form (per Kris chapman will
      FIXED   take 2mins for him to enable)
              Add the descriptions of each console ID to the console field on the send
      FIXED   message form.
              Blank the date & times fields by default on the request incident
      FIXED   information form.



                        12
        Remove the message priority field from the send message form (I don’t
FIXED   believe this functions or serves a purpose)
        Buttons at the top of the W&W forms showing/disabling fields that are
FIXED   required or not.
FIXED   F-Key changes

         BMV Photo Returns - New Ohio Drivers License do not return BMV
FIXED   Photo. We get a lot of reports of BMV Photo’s not returning.
         When you swipe Drivers license in card swipe the form does not run
        LRMS & Does not bring back photos. The check marks are removed from
FIXED   the fields in the form.
FIXED    All but last page on returning on some free forms for zip

FIXED   Expired tag alert has to be reset every 3 to 4 hours or it does not notify
FIXED   Need to be able to print from W&W the print button is missing
        Vehicle Form - When you select Dealer radio button The License # is not
FIXED   required
FIXED   Boat Form - No Radio buttons to simplify form Need Added
        Boat Form - Need Radio Button for Registration and only thing required
FIXED   is Registration #
        Boat Form - Need Radio Button for Hull Number and only thing required
FIXED   is Hull #
        Boat Form - Need Radio Button for OOS Registration and things required
FIXED   are Registration, License Yr, State
        Boat Form - Need Radio Button for OOS Hull Number and things
FIXED   required are Hull #, Boat Make, Boat Year, and state
        FREE FORM - doesn't seem to be working as it did before but I am still
FIXED   testing it. 07/21/2008)
        If Auto is not selected body type disappears when you try to add model
FIXED   and no picklist is there
FIXED   NARRATIVES not crossing to LRMS
FIXED   CASE NOTES not crossing to LRMS
         The Word “Description” is misspelled in Animal Bite
FIXED   Investigation(vtek#3343)




                 13
        ACCIDENT/OCCUPANT – When an occupant is added to a report once
        you go from the occupant screen to another area with the same report
        you can NOT go back into occupant (This is a major issue due to the fact
        that if you need to add information regarding the occupant you can not.
        The most recent problem that occurred is that an officer added an
        occupant in error, could not delete that occupant nor could he complete
        the report and mark as done because of occupant information. He could
FIXED   not get back into the screen to do anything.)

        ACCIDENT/OCCUPANT – If you hit occupant in error you can not delete
        the occupant once you leave the occupant area and go to another area
        with the same report (This is a major issue due to the fact that if you
        need to add information regarding the occupant you can not. The most
        recent problem that occurred is that an officer added an occupant in
        error, could not delete that occupant nor could he complete the report
        and mark as done because of occupant information. He could not get
FIXED   back into the screen to do anything.)

        ACCIDENT/HEADING/UNIT ERROR – After entering a report, if you enter
        a non-motorist first or enter something in error and delete, the n go add
        a person for unit error, the non-motorist or person you deleted counts
FIXED   as 1. Unit error should depend on the unit chosen not the entry code.
        REPORT GRID/STATUS PAGE/ F9 PRINT BUTTON – When you hit the F9
        or the print button after you select printer to print an error in print
FIXED   engine pops up. If you hit OK you can still print.

        TOWING - The tow sheet should not have to be approved prior to it
        being marked done. When the report has to be approved the officer can
FIXED   not print the tow sheet out and be signed right away
        CRASH REPORT/HEADING/FIRST PAGE - If you hit the x in township it will
        not appear on the printed version. If you hit city then township it will
FIXED   print correctly

FIXED   LRMS Mapping issues - Mapping issue between VTEK and LRMS


                 14
                           ACCIDENT/PERSON INVOLVED/VEHICLE INFORMATION/VEHICLE OWNER
                           - If the owner of the vehicle is different than the person driving the
                           vehicle when the report comes over to LRMS it enters the owner under
                           person in the tree instead of undeer vehicle/owner information. If it is a
           FIXED           company vehicle the naem of the business still appears under person.
                           PDF forms stored in the drawings directory needs to be moved to
           FIXED           another directory and current directory cleanedup
                           The deputy's name is coming through but it doesn't show association as
                           primary unit in LRMS

CITATION   FIXED           Deputies are entering non-injury but system changes it to fatal in LRMS
                           Deputies are entering the number of offenses but it is not coming
           FIXED           through to LRMS

                           The event association is not coming through, (ie. System is not showing if
                           event is a citation , summons, or misdemeanor in LRMS                      Working as it should
           FIXED           The middle name does not transfer to LRMS
                           The description of the phone number isn't transferring to LRMS
                           When the deputies enter any address on the system, the system
                           automatically puts 2 spaces between the stree number and the street
           FIXED           name in LRMS
           FIXED           When in night vision mode time of citation is not visible

           FIXED           Import from W&W does not import the state over into the citation
                           when importing DL for citation issue date does not come over correctly
           FIXED           only 4 characters come over

           FIXED           License class needs to be the alpha value not numeric value (vtek#3366)
                           The citation and the tow sheet both need to print an extra and/or
           NOT NECESSARY   additional page

                           Deputies are unable to enter the incident information (ie. Form type =
           EHANCEMENT      non crim, report type = non-crim, and incident type = lockout          LOCKOUT
                           The phone type is not coming over to LRMS (Description of Home, work,
           EHANCEMENT      cell)                                                                  LOCKOUT


                                     15
              EHANCEMENT       Deputies are unable to enter a resident status                                LOCKOUT

                               The date reportee's address is active from (date of event) is not coming
Enhancement   EHANCEMENT       over to LRMS, nor is the premise type ond the county code is missing
                               Deputies are unable to enter a vehicle event association, style or color
                               under vehicle. They can type it in the description field only they don't
Enhancement   EHANCEMENT       have separate fields to enter the information                                 LOCKOUT

                               Narrative type should automatically be RN with subject of "Lockout" and
Enhancement   EHANCEMENT       the deput's name should be transferring to narrative                     LOCKOUT
                               The system automatically enters the location of the incident as crime
                               scene instead of allowing the deputy to select an option of victims home
Enhancement   ENHANCEMENT      incdient location,                                                       Working as it should

                               The deputy's contact time with victim is not flowing to LRMS. (The
                               contact date/time under the victims info should be the dat/time the
              ENHANCEMENT      deputy arrives at the scene. Could this field be automatically filled
                               The victim type is not being sent to LRMS (ie. Individual, business,
              FIXED            society)

                               The ethnicity of any person on the report is showing correctly under race
                               but is not under ethnicity for whit subjects in LRMS (ie if you enter white
              FIXED            for race under ethnicity it shows up as something else                      IBRS DOES NOT ALLOW
              NON ISSUE        The phone type is not transferring to LRMS

                               If a juveniles info is entered into the system, there should be an area for
                               the deputy to enter the parent/guardian information and whether the
              FIXED            deputy contacted them and, if so, when.

              FIXED            When reports are printed, they are showing draft across the page
                               Brand new reports are not showing on the MDC unless you search them
              OPERATOR ERROR   by going through the archived reports
                               Some incident values are not coming over to LRMS - incident type,
              FIXED            report type (vtek#3457)

              FIXED            INCIDENT/HEADING/INCIDENT TYPE – Not exporting from FBR to LRMS


                                         16
                FIXED            2 spaces between the street number and the street address

                                 If the deputy chooses domestic for incident type can the system
                FIXED            automatically check the box next to domestic on the coversheet
                                 05/08/2009 - This was a request that was made by Debbie Otto but was
                                 not part of original plan and is not needed.
                FIXED            Make home URL http://tac.wcoh.net/wcpsn/central
                                 When you export report number does not populate. (ie import into
                FIXED            incident)

                                 INCIDENT/REPORT ALERTS/NOTIFY USER - PD NOT WORKING ONLY
                FIXED            AARON SHOWS UP SO APPEARS TO BE ONLY ONE WORKING
                                 PD - Courts drop down is not working. Works for other agencies just not
                FIXED            PD again
                                 Location Type Not Flowing to LRMS (Offense/Offense Detail/Location
#4765   LAW     Incident         Type)                                                                        4/7/2009
#4765                            4/14/2009 - SB updated ticket with screen shot of problem.
                                 04/16/2009 - Glenn believes that he has this fixed this issue but will not
                                 release until he hears back from Motorola about the Citation DL issue
#4765           Motorola Issue   date issue.
                                 04/17/2009 - Update of file on VTEM has been completed and we will
#4765                            need to test to see if this fixes problem now.
#4766   FIXED   Accident         Violation not flowing to LRMS                                                4/7/2009
                                 04/14/2009 - SB Added screen shot to ticket that shows where it use to
#4766                            work and where it is not working today.

                                 04/15/2009 - This was working as it was suppose to. Found out if ticket #
                                 is not entered into LRMS system mapping will not work. What we
#4766                            thought was a problem was not really an issue at all.
                                 Report # and Incident # are the same. Appears that the incident # is
#4768   LAW     Accident         populating with the wrong information.                                       4/7/2009
                                 04/16/2009 - SB spoke with Ray Luan and he is going to talk with Melissa
#4768                            about some code that he is unsure of.
#4768                            06/09/2009 - Fixed per RB
#4769   LAW     W&W              Model imports into body type.                                                4/7/2009



                                           17
                               4/13/2009 - SB/RB testing and found that this doesn't work under an
                               NCIC hit only as the body type is not parsed out and is sending over the
#4769                          style
                               04/16/2009 - SB worked with Ray via logmein session and he was able to
                               show me how to configure the parsing rule. It is now working for all
#4769                          clients.
#4770   LAW   W&W              Tab order is incorrect on the form after SSN                                4/7/2009
#4770                          06/09/2009 - Working now per RB
#4772   LAW   Incident         Discriptors is spelled incorrectly. Spelled as Discriptors                  4/7/2009
#4772                          06/09/2009 - Working now per RB
                               INCIDENT/HEADING CONT/INCIDENT LOCATION - Address does not
                               parse correctly when importing from CAD call. All the information goes
#4795   LAW   Incident         into the Street                                                            4/13/2009
                               05/21/2009 - Problem is no longer occurring. Melissa called to work on
                               the problem and we were unable to reproduce the issue and I told here
#4795                          to close the issue and set as resolved.
                               06/03/2009 - SB/RB found that when something is put in the apartment
#4795                          field the address does not parse correctly.
#4795                          07/13/2009 - RB reporting this is now working correctly.
#4807   LAW   FIXED            The Dispatch time from incident is not coming over correctly.              4/14/2009
#4807                          04/14/2009 - SB Updated ticket with a Screen shot of issue




                               04/20/2009 - Melissa & Glen asked for more information about what is
#4807                          incorrect on the times. I sent email back to them on 4/21/2009

                               04/21/2009 - Per email from Glen Rhodes appears to be motorola issue
                               as data appears to be there. (email from Glenn) Looks like this is a
                               Motorola issue. The mapping looks okay. The data send to LRMS is
                               okay. Rebecca form Motorla is reviewing the files sent by Rhonda. Will
#4807         Motorola Issue   resolve when Motorla provides an update.
                               04/21/2009 - Email from Glenn - Rhonda, can you get a screen shot of
                               the Dispatch Node under Coversheet, Motorola thinks these times are
#4807                          coming over from CAD.



                                        18
                                             04/22/2009 - RB has looked into this issue some more and it appears as
              #4807                          this is now working correctly.

                                             I had 2 agencies report that they attempted to use the supplemental
                                             reports this weekend and they only thing that came over was the
                                             supplement. The original incident “disappeared”. When I went into
                                             LRMS I did see the report. I am assuming instead of coming over with a
                                             supplement “extension” such as -001 then whatever report is opened
                                             last it will over write it. I pulled the LRMS report number from the
              #4829   LAW   Motorola Issue   message dump in LRMS.                                                       4/20/2009
                                             04/20/2009 - Melissa sent an email stating that Glen looked at the xml
                                             files that Rhond sent them and believes this to be a Motorola Issue and
              #4829         Motorola Issue   Rhonda has opened a ticket with Motorola.
              #4829                          05/12/2009 - Open Motorola ticket #21911232
              #4829                          06/03/2009 - Fixed by Motorola Tested by RB

              #4843         Installation     Need to have the Home URL changed to http://centralresource.psn.local       4/22/2009
                                             08/12/2009 - Confirmed this to be working correctly.
                                             Summons/Offense: Need to have the ability to add comments that will
Enhancement   #4844         Summons          print on the summons                                                        4/22/2009
                                             HIGH PRIORITY - When a crash report is sent to LRMS the owner of the
                                             second vehicle becomes the owner of the 1st vehicle and the owner of
              #4888         CRASH            the 1st vehicle is lost.                                                    4/28/2009
                                             04/29/2009 - Fixed by Glenn Rhodes. Fix was put on the RADIX switch
                                             w/out requiring restart.
                                             Unable to UnLock Account after hitting the unlock account button it still
              #4889         RADIX            is locked                                                                   4/28/2009
              #4889                          09/03/2009 - This was fixed in the last client we received.
              #4948         FRONTLINE        Unable to change user password from Client                                   5/8/2009
                                             Fixed in release                                                            6/30/2009
                                             Chat Messages randomly disappear while typing or if type and wait
                                             around 2 minutes they will disappear. Doesn't always happen but when
              #4949         CHAT             it is happening it will happen persistently                                  5/8/2009
                                             07/27/2010-Melissa was able to see the problem and believes it is with
              #4949                          the user screen refresh
              #4949                          02.02.2011 Fixed in release 53.8b


                                                      19
                               Citation Mapping Issue - Traffic and Area no longer flow to LRMS. This
                               use to work but is no longer working. Last known date that it was
#4969         CITATION         working is 03/27/2009                                                     5/12/2009
                               05/14/2009 - Melissa updated VTEM with new file provided by Glenn
                               and Rhonda tested and is now reporting that this information is flowing
#4969                          to LRMS correctly.
#5037                          The Cleared time was not flowing to LRMS
#5037                          06/09/2009 - Now working per RB
                               06/23/2009 - The color Maroon is printing as 21 but shows up in the
#5125         Accident         form correctly. Only the color Maroon is having the issue

#5125                          08/06/2009 - Spoke with Melissa to get ETA on fix and new release
                               08/06/2009 - Melissa found a duplicate item code in INC Auto Color
#5125                          table and I changed one of the codes and it worked fine.
#5172         CITATION         07/13/2009 - Unit # not printing on Citation

#5172                          08/06/2009 - Spoke with Melissa to get ETA on fix and new release
                               08/27/2009 - Found out it works differently than we thought. We
                               thought badge # was pulled from RADIX and it is really entered in the
#5172                          form by the officer. This is working correctly.
                               Location is not populating AWW or CAD when put in during status
Moto1         Motorola Issue   change                                                                    8/26/2009
                               08/26/2009 - PB checking with Chris Chapman to make sure this is an
Moto1                          API issue
Moto1                          10/05/2009 - Fixed by Motorola
                               Premise Flags do not display on MDC's PB has tested with 2 known
Moto2         Motorola Issue   locations with premise information in CAD                                 8/26/2009

                               08/26/2009 - PB checking with Chris Chapman to make sure this is an
Moto2                          API issue
Moto2                          10/05/2009 - Fixed by Motorola
                               Premise Types Not flowing to LRMS Correctly When you enter Single
#5259   LAW   Motorola Issue   Family Home it comes into LRMS as Professional Office                      9/3/2009
#5259                          07/27/2010 - per RB has been fixed
#5301         VTRM             Update config files to latest for VTRM                                    9/24/2009
#5301                          7.28.2010 completed by Melissa


                                        20
                               FBR - 2 car Crash mapping issue. Car #1 info is flowing into LRMS as car
#5363   LAW   FBR              #2 info as well as car # 1 info. Car 2 info is lost                        10/15/2009
#5363                          07/27/2010 - per RB has been fixed
moto4         Motorola Issue   Cannot add capabilities at logon                                            8/26/2009
moto4                          10/15/2009 - Fixed in Next CAD release
#5378   ALL                    Remove Warren County from National Hub                                     10/21/2009
                               Warren county Removed                                                      10/30/2009
#5438   LAW   CITATION         New Ohio traffic citation                                                   12/1/2009

#5438                          07/27/2010 - this has been completed and approved in new release 53d
                               Button Changes remove TO DESTINATION & AT DESTINATION with
#5890   LAW   CAD              EMERGENCY & IN THE AREA                                                 05????
#5890                          01.15.2011 Fixed in release 53.8b
#5914   ALL   ALL              Records Retention                                                       05????
                               07/26/2010 - I contacted Melissa and she is going to start working on
#5914                          this. I gave her our records retention policy. No ETA
                               04/2011 - Melissa has fixed this and is completed.
                               Report #'s not populating correctly when an agency goes on a call
                               outside their jurisdiction and dispatchers create them a correct agency
                               report number it keeps the header as the intial agency such as LWP
#5944   LAW   FBR              instead of LSO                                                            6/29/2010
#5944                          Fixed in the 2011 CAD upgrade 02.2011
#6011   ALL                    1/9/2010 Frontline Client and/or RADIX hangin

                               10/5/2010 Times incorrect in crash and incident. Total time is incorrect
#6014   LAW                    and shows a time in Other that we do not know where it is coming from.
#6014                          Fixed not sure when sometime in 2011
                               10/12/2010 - DFAR not working correctly. Incidents are not flowing
#6067   LAW                    automatically into DFAR
#6067                          Fixed unsure when but sometime in 2011
#6140   LAW   WW               11/12/2010 - Expired Plates not alerting by verbal or visual               11/12/2010

                               12/06/2010 - Maineville spelled incorrectly in agency.cfg and when it is
                               changed no AgencyORI, AgencyID, or AgencyOrgID is put in the Registry
#6151   LAW   SETUP            and it has to be put in manually for the application to work correctly.     12/6/2010



                                         21
                                 05/17/2011 - Melissa has sent this in to be part of our new fixed release
#6151                            in 53.8b
#6151                            08/23/2011 - Fixed 53.9 release

                                 12/20/2010 - 53.8B Client Build will not work for LAW agencies when
                                 CAD is installed and no FBR is configured. Worked in last release but not
                                 this one. Melissa is aware of the problem and knows what happened and
#6161   LAW        SETUP         will get us a new build as soon as possible.
                                 05/17/2011 - Melissa in working on the issue and has taken solution
#6161                            back to CM.
#6161                            08/23/2011 - working in release 53.9
#6238   Enhancement
                 REPORT          03/16/2011 Need formatted report for leads audit
#6238                            03/16/2011 Need formatted report for leads audit
                                 Cost of work sent by Melissa of $4200.00 and PO request is sitting with
#6238                            PK
                                 08/22/2011 - Requested ticket to be closed PK has said he is not going to
#6238                            pay the $4000.00 for the report.
                                 05/16/2011 - When you go to system settings and click on the status tab
                                 an error pops that you can not get rid of. Error says "Error loading page
#6302              Radix Admin   500:Internal Server Error"
                                 05/16/2011 - Self initiated call issue When an officer initiates a call from
                                 the MDC and put information in the comment field. This information
                                 disappears and refreshing call does not make it appear and it never
                                 comes over to LRMS records so the information is lost forever and needs
                                 to be captured. This is only happening on self initiated calls and did work
                                 in previous releases but know for sure it is now not working in
#6303              FBR           5.02.0053.8b
                                 09/22/2011 - Error when running vehicle queries "
                                 rdx.exception.adaptor availabilityexception: Adaptor with id 1 is not
        SRX00250                 deployed
                                 09/23/2011 - Ray had made changes to Radix causing the plate query to
                                 pop up an error




                                           22
           10/31/2011 - Citation Visibility Mapping issue to LRMS Per Michelle,
           when entering electronic citations that have come from FBR, on the
           coversheet in the “Visibility” field there seems to be a communication
           glitch. For example, when the printed citation from FBR has “Cloudy”
           marked in LRMS, the “Visibility” field has “Dawn” filled in. The following
           are the ones Michelle has noticed.

           FBR/Electronic Cite                  LRMS
           CLOUDY                              DAWN
           CLEAR                               DAYLIGHT
           NIGHT                               DARK-LIGHTED ROADWAY
SRX00349
           11/22/2011 - SDE Issue: when changing many lines of the table it
           corrupts the table. Can not sort tables and save without corrupting the
SRX00363   data.

           12/22/2011 - Messaging parsing error and inbox old messages are
SRX00382   missing all new ones will appear. Left message for Eugene Hill
SRX00388   1/4/2012 - Messenging parsing error

           2/7/2012 - In VisionTEK Report Manager, when Report Type=Accident,
SRX00414   the Print Preview button does not work and generates an error.




                     23
Build




5.02.0053.1a
5.02.0053.1a




               24
5.02.0053.1a




new issue



               25
26
27
rry about

rry about




            28
29
30
5.02.0053.1a




5.02.0053.1a



5.02.0053.1a




               31
5.02.0053.1a



HIGH




HIGH




HIGH




HIGH




               32
5.02.0053.1a




5.02.0053.1a




               33
5.02.0053.1a




5.02.0053.1a




               34
35
36
37
as it should




     5.02.0053.1a

     5.02.0053.1a


                    38
as it should




     5.02.0053.1a




                    39
5.02.0053.1a




5.02.0053.1a




5.02.0053.1a




5.02.0053.1a




               40
5.02.0053.1a
5.02.0053.1a

5.02.0053.1a




5.02.0053.1a




               41
HIGH




HIGH




HIGH




       42
PB Talking to Chris Chapman




                              43
44
45
46
Type                                         Ticket #                       Description and updates
              Enhancement/Not part of
Enhancement   scope                          #3807      LAW                 LRMS Query for vehicle (Not on original list)
                                                                            Tomcat service stops. Will be working in admin and
                                                                            then page will no longer be able to be displayed and
              RADIX - Not fixed in the 16m                                  find that tomcat service has stopped and have to
Bug           upgrade                        #4214            RADIX         restart it

              Enhancement/Not part of                                       Query for all units in all areas. This will be just like
Enhancement   scope                          #4691      LAW                 using the F11 button for area you are logged into
              Enhancement/Not part of                                       Summons/Offense: Need to have the ability to add
Enhancement   scope                          #4844            Summons       comments that will print on the summons
                                                                            08/22/2011 - Sent information to Melissa requiring
                                             #4844                          256 characters
                                                                            Unable to UnLock Account after hitting the unlock
Bug                                          #4889            RADIX         account button it still is locked
                                                                            04/07/2011 Call Melissa as soon as we get one of
                                             #4889                          these

                                                                            05/11/2011 Called Melissa and did log me in session
                                             #4889                          and still found no reason for the unlock not to work.
                                                                            10/2011 Backed up DB and Melissa had to do some
                                             #4889                          work to get it but she now has it
                                                                            05/16/2011 - When you go to system settings and click
                                                                            on the status tab an error pops that you can not get rid
                                                                            of. Error says "Error loading page 500:Internal Server
bug                                          #6302            Radix Admin   Error"
                                         05/16/2011 - Self initiated call issue When an officer
                                         initiates a call from the MDC and put information in
                                         the comment field. This information disappears and
                                         refreshing call does not make it appear and it never
                                         comes over to LRMS records so the information is lost
                                         forever and needs to be captured. This is only
                                         happening on self initiated calls and did work in
                                         previous releases but know for sure it is now not
Bug           #6303              FBR     working in 5.02.0053.8b
                                         PB is getting with Motorola to verify that they are
              #6303                      sending the data

                                         Interested in being able to send acknowledgments
                                         from VisionTEK MDC's back to CAD to ackowledge
                                         commment updates being sent from CAD to the
                                         MDC's. Dispatch wants some of way of knowing that
                                         the MDC units received comments added to the
                                         incident while they are responding. This can be in the
Enhancement              Motorola MCAD   form of radio button on the MDC or an automatic reply
                                         08/22/2011 - Clearcreek split issue when MDC is
                                         rebooted. Need go to assist on MDC for this
              SRX00299                   troubleshooting
                                         08/22/2011 - When M23 logs off CAD it put Engine in
              SRX00299                   split crew status
                                         08/22/2011 - NEW OH1 may be coming RB working
                                         with OSP on what is changing and when it will be
                                         required need to follow up with VTEK when we get the
              SRX00300                   details.
                                         08/23/2011 - Scroll bar and font size change on
                                         incoming information screen. Reduce font size so that
                                         the information does not wrap which messes up the
                                         whole screen and if there is more than 1 page there
              SRX00303                   was no way to scroll
           08/22/2011 - If you enter incorrect password 1 or 2
           times and then you enter correct information you get
           an error and the out of range notification that says
           server unavailable but as soon as you hit enter it goes
SRX00304   through and logs on
           Deletion of LEADS responses not the inquiries only the
           responses. Have to figure out the time frame to keep
SRX00305   them but can this be done.

           10/31/2011 - Citation Visibility Mapping issue to LRMS
           Per Michelle, when entering electronic citations that
           have come from FBR, on the coversheet in the
           “Visibility” field there seems to be a communication
           glitch. For example, when the printed citation from
           FBR has “Cloudy” marked in LRMS, the “Visibility” field
           has “Dawn” filled in. The following are the ones
           Michelle has noticed.

           FBR/Electronic Cite                  LRMS
           CLOUDY                              DAWN
           CLEAR                               DAYLIGHT
           NIGHT                               DARK-LIGHTED
           ROADWAY
SRX00349

           11/22/2011 - SDE Issue: when changing many lines of
           the table it corrupts the table. Can not sort tables and
SRX00363   save without corrupting the data.
           12/22/2011 - Messaging parsing error and inbox old
           messages are missing all new ones will appear. Left
SRX00382   message for Eugene Hill
           12/27/2011 - Called Eugene again letting him know I
           have not heard anything about the issue and more
SRX00382   people are reporting the problem and needs fixed.

           12/29/2011 - Sent Lorie Allen an email requesting help
SRX00382   on getting someone to work on this issue
SRX00388   1/4/2012 - Messenging parsing error
           2/7/2012 - In VisionTEK Report Manager, when Report
           Type=Accident, the Print Preview button does not
SRX00414   work and generates an error.
9/23/2008


            Confirm with pb Motorola can do this

4/22/2009




4/28/2009
Verify PB is working with Motorola
VTEK Ticket #         Application

#3807           LAW

#3875

#4214                 RADIX



#4270

#4691           LAW

#4844                 Summons

#4889                 RADIX



#5914           ALL   ALL


#6151           LAW   Install



#6161           LAW   Install

#6238           LAW
Description

LRMS Query for vehicle (Not on original list)
LEADS Inquiry Tracking - Need to setup archive for 7 years. Work needs to be done on our end before we
can proceed.
Tomcat service stops. Will be working in admin and then page will no longer be able to be displayed and
find that tomcat service has stopped and have to restart it

Can not create a report for Messaging (EMAIL). From Radix admin when I go to subsystems/statistical
report configuration/generate report manually and select communication record report and run it for
anyone I get no returns.

Query for all units in all areas. This will be just like using the F11 button for area you are logged into

Summons/Offense: Need to have the ability to add comments that will print on the summons

Unable to UnLock Account after hitting the unlock account button it still is locked
Records Retention
07/26/2010 - I contacted Melissa and she is going to start working on this. I gave her our records
retention policy. No ETA
12/06/2010 - Maineville spelled incorrectly in agency.cfg and when it is changed no AgencyORI,
AgencyID, or AgencyOrgID is put in the Registry and it has to be put in manually for the application to
work correctly.
12/20/2010 - 53.8B Client Build will not work for LAW agencies when CAD is installed and no FBR is
configured. Worked in last release but not this one. Melissa is aware of the problem and knows what
happened and will get us a new build as soon as possible.

Formatted Report Needed for LEADS audits.
Date Reported   Type          Vtek Status               Vtek Notes
                                                        Will be a change in radix and will be addressed
                Enhancement   Assigned                  with the next maintenance release
                                                        Does this need to re-opened? Disk space might
                              Aswanson closed 6/2008.   be a concern?

     9/23/2008 Bug            Assigned



     10/9/2008 Bug            Waiting on Customer       Thought this was fixed?
                                                        Can you please contact your person at Motorola
                Enhancement   Waiting on Customer       and find out if CAD can query across agencies?

     4/22/2009 Enhancement    Assigned
                                                        Not enough information - next time this
     4/28/2009 Bug            Waiting on Customer       happens give me a call so I can look at it.



05????          Enhancement   Assigned                  Will be addressed in near future


     12/6/2010 Bug            Assigned
                                                        Scott - can we do a log me in next week so I can
                                                        take a look at this to make sure the fix will
                Bug           Assigned                  work?
                                                        Sent quote 3/31 - work will be scheduled when
     3/16/2011 Enhancement    Waiting on Customer       PO is received

								
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