Glenelg-Shire-Council-Submission by lanyuehua

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									Tomorrow’s Library
Response ID: 443
2. Personal Details

1. First name
Susan

2. Surname
Bentley

3. Email
sbentley@glenelg.vic.gov.au

4. Council or Regional Library Corporation represented
Glenelg Shire Council

4. Collections, Resources and Programs

5. Which of the challenges outlined for collections, resources and programs will most affect
your library service over the next five to ten years? Are there other challenges that are not
listed that affect your library service?

Investment in collections
Aside from providing library staff, the library collections make up a major component of library
services and resources, and these are obtained using a recurring capital works budget item. The
amount requested annually is based on the Glenelg Shire population, items per capita expectation,
and stock turnover rates with an objective to renew the collection by 12% per annum. These
parameters were established after a comprehensive report, Strategic Asset Audit of Glenelg Library
Service in July 2006 by consultants, J. L. Management Services Pty. Ltd. The benchmark of two items
per capita is achievable and sustainable using this formula. Council provides an annual budget for the
purchase of books, DVDs, videos, CDs. However, with the increase in resources being offered in
digital format, suppliers are not offering the same purchasing model as libraries have previously
known. The buy-one-keep-one purchase is becoming harder to sustain. Often digital formats of items
are offered from a software platform on a bulk leasing arrangement with a license contracted over a
period of several years. This purchasing model takes away the flexibility and curative selection
process to which librarians are accustomed. This model also reduces the influence and control
librarians have for purchasing items to suit the local demographic that they know better than a global
supplier from afar. The software platform driven leased contract for library purchases requires a large
establishment cost followed by a contractual agreement for spending over the term of the contract.
This may be manageable for one or two library collections but for a small regional library service this
type of commitment is unsustainable and inflexible. It also diminishes the librarian’s ability to obtain
multiple quotes for comparison and to meet the standard Council procurement requirements.

LOTE
The Glenelg Shire community consists of predominantly English speaking people with only 0.8%
speaking languages other than English at home. The multiplicity of non-English speaking people that
is now typical of Australian urban centres has not yet been experienced in this region. There is a
significant population (2%) of Aboriginal Australians in this area and offering collections to meet these
needs is being explored. The Glenelg Shire Aboriginal Partnership Plan 2011 - 2013 includes liaison
work for this. Procurement Glenelg Libraries participates in collaborative purchasing arrangements
through the Public Libraries Victoria Network and the Municipal Association of Victoria contract to
supply library materials and services for Victorian Public Libraries. The current contract ends in
September 2012 and the PLVN are currently investigating options for future collaborative purchasing
arrangements. Shelfready items are also acquired under this collaborative arrangement. Some online
databases are leased using this arrangement, such as Ancestry.com. Two-thirds of the current
Glenelg Libraries materials budget is committed to this with the other third available for purchasing
items not available through this method. This collaborative method for purchasing may be the
preferred option when considering digital collections using software platforms such as those for e-
books. Programs Libraries provide programs in order to promote their resources to the community.
Specific groups are sought and programs designed and delivered specifically to fill a need, promote
resources, and raise awareness and literacy in all its forms. Historically libraries have offered these
programs free of charge as it is seen as part of the community service that is provided. Increased
participation in these programs could be a result of the lack of other cost-free activities available for
families elsewhere. Whilst increased participation in programs does place demands on existing
spaces, building, and other library needs, Glenelg Libraries is only just beginning to experience
conflicting demands for space. Continued provision of high quality programs is an issue, as the
expectation amongst library users is specific, and to deliver quality programs requires time, planning,
and continuous enthusiasm and effort by library staff. RFID Radio Frequency Identification tagging of
library items is a costly expense and Glenelg Libraries is aware of the growing disparity between
libraries that have already implemented this system, and those that have not. The advantages for
implementing this system include: stock management; security and theft reduction; reduced manual
handling of library materials; increased library database and catalogue reliability; self service
processes for library members, and reallocation of staff time. Outreach With a small population
spread over a large geographic area Glenelg Libraries endeavours to provide library services to cater
to the needs of the whole community. Delivery of physical material is costly and time-consuming, and
the essential requirement for access to an appropriate vehicle. These constraints result in a service
that is often unable to meet all expectations. Increasing fuel costs will affect this service into the
future. The creation of “floating collections” has assisted with the circulation of current items to library
branches in Casterton and Heywood. Delivering library services to varied groups such as providing
weekly story-time sessions at Child Care Centres is also constrained by staff levels, time allocation to
other essential tasks, and vehicle availability.

6. What is your library service implementing or planning to implement to meet these
challenges? What assistance is required to meet the challenges?

Investment in collections
Decreasing the size and diversity of the print collections in favour of digital resources is not a viable
option for library members or regional public library organisations at this time due to the lack of
reliable regional digital infrastructure, and user preferences and capabilities. Therefore digital
collections are added costs that the present library budget does not accommodate well. Collaboration
with other regional libraries in this area could be strengthened and this could assist in negotiating the
way forward towards a strong prospect for public library services in general. While the global powers
struggle for dominance over resources, the public library can stay relevant by focusing on local
resources, knowledge, and stories. This will be a real asset to the community. Building collections in
electronic and print format that are relevant to preserving the heritage of the local region will serve to
honour the stories and culture that are of specific importance to past, present and future residents.
Digitising print materials associated with local stories is an area of focus for Glenelg Libraries and this
will be explored and developed in the coming year. Opportunities will be sought.

LOTE
Future needs for library materials in Languages Other Than English will be an area monitored by the
library staff. At this point in time the Glenelg Libraries subscribes to an online world newspaper
database that provides the latest daily newspapers from around the world with a view to meet some
needs for resources in other languages.

Procurement
Collaborative purchasing through the Public Libraries Victoria Network is seen as a positive method
especially for small regional libraries whose buying power is limited. Glenelg Libraries will continue to
actively seek these opportunities.

Programs
The programs provided by Glenelg Libraries will continue to operate in order to promote literacy to
targeted groups in the community, but this will be done in a planned and strategic way in order to not
over-stretch the current staff, time and space resources.

RFID
Glenelg Libraries staff continues to discuss this option with suppliers about how to implement this
system effectively. An incremental roll-out is under consideration. Monetary assistance outside the
usual library budget is required. A collaborative standardised approach across Victoria would be
beneficial to the small regional libraries.
Outreach
Providing online access to electronic materials and library catalogues is also challenging for aging
communities with a lower take up of Internet than other areas of Victoria. Slow Internet speeds in
remote geographic areas is also a further challenge for Glenelg Libraries.
5. Library Buildings

 7. Which of the challenges outlined for library buildings will most affect your library service
over the next five to ten years? Are there other challenges that are not listed that affect your
library service?

Fit-for-purpose buildings
The Portland Library was redeveloped in 2004 with partial funding through the State Government
Living Libraries Program. In 2005, with the winding up of the Glenelg Regional Library Corporation,
the Portland Library became the hub / central library for the Glenelg Shire. This change was not
foreseen, and not reflected in the 2004 redevelopment. As a consequence, further work will be
required in the next three years to meet the current space requirements.

Co-location of public library services with other services
Council buildings at Heywood and Casterton house the Glenelg Libraries collections in those towns
and provide the service point for the library members. These buildings require internal maintenance
and future planning with consideration given to library, community and planning needs.

8. What is your library service implementing or planning to implement to meet these
challenges? What assistance is required to meet the challenges?

Fit-for-purpose buildings
Council is planning to undertake a Civic Precinct Master Planning activity including the Portland
Library. The aim of this activity is to enhance the overall attraction of this area and the community use
of the improved civic spaces. It is anticipated that further integration of public space here in Portland
could result in projects such as: creation of a library cafe that employs hospitability trainees; creating
a local history/ genealogy/ cultural centre that combines the excellent services that exist separately.
External funds such as the Living Libraries funding would be required to bring these plans to fruition.
An access audit of Portland Library was received in 2011 and some items were raised that do not
comply with current (disability) access standards. Funds will be required in order to address these
access issues.
6. Technology
9. Which of the challenges outlined for technology will most affect your library service over the
next five to ten years? Are there other challenges that are not listed that affect your library
service?

LibraryLink Victoria / SWIFT Library Consortium
Glenelg Libraries is actively involved in sharing items via LibraryLink Victoria and this is working well.
Glenelg Libraries is not part of the SWIFT Library Consortium. The advantages and disadvantages of
the SWIFT system are known. The demand for item movement within the SWIFT consortium may not
be practical for a small library. Shared purchasing is an advantage however the technology system
variations between library services creates further issues that can be complex. For example, sharing
e-book collections is a known issue.

Future technologies
Glenelg Libraries is proud to be an early adopter of new technologies and enjoys leading the local
community in this area. Essential to the provision of library services is the library website and
catalogue that allows for access to library functions around the clock. It also allows access to library
members who are located in the remote areas of the Glenelg Shire. Mobile technology is making a
noticeable change to the way customers (not just members) are using the library services. Access to
wifi within the library branches allows people to use the internet with their own devices. Remote
access to Glenelg Libraries is also available through internet links to mobile devices. Library
Anywhere is a product that Glenelg Libraries subscribes to specifically for this purpose. Mobile
applications (apps) provide other enhancements for library members such as the Bolinda Digital audio
e-book collection that allows members to download an audio book directly onto their device of choice.
Community use of technology
Glenelg Libraries staff are enthusiastic to introduce computer and internet know-how to people as this
assists in developing their independent abilities so they are able to use the media necessary in
negotiating today’s world.

10. What is your library service implementing or planning to implement to meet these
challenges? What assistance is required to meet the challenges?

Future technologies
The National Broadband Network will hopefully address the issues with poor internet access that is a
real disadvantage to people living in the remote areas of the Glenelg Shire. The ‘digital divide’ is a
very real problem in this region. Community use of technology Using e-books, e-readers, the internet,
social media tools, mobile technologies, wifi, basic computer needs, online research assistance,
copyright advice, image and media editing and management, and more, are all areas where library
staff are proficient and keen to assist. This is definitely an area of strength for library staff and a
valuable asset to the local community. The Horizon Report 2011 by New Media Consortium provides
information about: technology trends; electronic books; mobile technologies; game based learning.
Technology, Media & Telecommunications Predictions 2012 by Deloitte is another report that offers
emerging trends in this area. These are great resources for library technology planning.
7. Service Delivery

11. Which of the challenges outlined for service delivery will most affect your library service
over the next five to ten years? Are there other challenges that are not listed that affect your
library service?

Workforce
Current staff levels maintain the service provision at Glenelg Libraries. Future growth and program
development depends on employing library professionals and technology-savvy individuals, as well as
being able to increase the staff numbers to match demographic growth. Recruitment of suitable library
staff is problematic due to the remoteness of this location from the major urban centres. Attracting
suitable and specialised people to this region proves to be an ongoing issue.
Training and skilling local people interested in this career often means travel to urban centres for
career development. Glenelg Libraries enjoys assistance from volunteers in providing regular
services. This can provide local people with a means to comply with government assistance
requirements, helps people gain experience for future work prospects, and assists the library in
completing some of the daily tasks. In order for library services to remain relevant, professional and
community assets, it is important that volunteers do not replace paid library staff. The essential tasks
required in order to maintain an excellent library must be continued by library professionals; otherwise
this asset will be undermined and devalued.

Equity in access
Public libraries are leaders in offering access equitably to all, and Glenelg Libraries endeavours to
offer assistance wherever possible to match the needs of each individual. It could mean offering large
print books, keyboards, screen displays, hearing devices, audio books, AUSLAN resources, LOTE
resources, music, movies, information databases, language kits, referral services, e-readers, or a
suitable place to sit. Glenelg Libraries seeks assistance and advice in order to remain current in this
area.

Model of service
Public libraries have seen remarkable changes to their service models since the availability of the
internet and all of the associated changes to information and resource availability. The developments
in this area continue to revolutionise everything associated with books, reading, information, and
literacy. The current power struggles for media power influences the way libraries can access,
purchase and supply materials to the local community. Issues with copyright, freedom of information,
purchasing and sharing of content in electronic formats, print format vulnerability, user access, device
domination, and online social media sharing, are unresolved and still evolving. Libraries face
competition from Google, Amazon, Apple, and book publishers and vendors. As the struggle for
profits ensues, public libraries are trying to maintain the free library model.

Operation of service
Extension of opening hours is always listed on customer satisfaction surveys and the response is
always in favour of more opening hours. The current opening hours match usual business opening
hours and as such make library visits unsuitable to those who also work these hours. There is a need
for extended opening hours into the evening and on the weekend, however additional resources are
required to enable this to occur .

Demographic changes
Glenelg Shire is an area remote from capital cities and urban centres and has slow population growth.
There are pockets of significant disadvantage across the shire and opportunities for further education
and employment are limited. The Department of Planning and Community Development study
Change and Disadvantage in Regional Victoria 2011 describes the disadvantages faced in these rural
areas and how change will impact on existing resources and opportunities. The Department of Health
Town and Community Profiles 2011 show that 48.5% of people in this region did not complete Year
12. The public library can assist by offering pathways for individuals who wish to study in areas not
available locally. Informal lifelong learning opportunities available at the local library can enhance the
level of wellbeing without cost or commitment by the learner.

Hard to reach users
The opportunities, resources, and services available at public libraries are not always well known and
it is the responsibility of the library staff to ensure promotion is maintained. Providing relevance to a
diverse population across a large geographic area is an ongoing challenge for library staff. It is
especially challenging to engage with the more vulnerable families, young people and active baby
boomers in the Glenelg Shire .

12. What is your library service implementing or planning to implement to meet these
challenges? What assistance is required to meet the challenges?

Workforce
The internet and online resources and access may have changed many tasks that were once ruled by
librarians, but the knowledge associated with honing internet research skills is a main key to the work
of the librarian. Through conversation librarians assist people to navigate their way through to find the
specific information that is required. This personal face to face approach of shared discovery is what
librarians do best. Librarians are expert knowledge brokers as well as companions in reader advisory
services.

Demographic changes
The older people in the community are offered access to library materials through home library
services and this is an area where volunteers can assist in a meaningful way. This is an area of public
library services that will increase in need in the coming years. The Ageing Well in Glenelg Strategy
and Action Plan 2008 – 2013 states that by 2031 53% of the Glenelg Shire population will be 55 years
or older.
8. Conclusion

13. Is there anything else that you wish to add about the challenges facing your library service
that has not been covered?
Conclusion

In summary, the key challenges for the Glenelg Shire Council in providing relevant and responsive
library services for its communities into the future include the attraction and retainment of
appropriately skilled and experienced staff; developing attractive integrated civic spaces; maintaining
collections; equitable access to fast online/electronic resources; meeting increasing community
expectations; and reaching the 'hard to engage' communities.

								
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