Department of Health and Human Services
Statement of Duties
Title: Director, Aeromedical and Medical Job Effective
Retrieval Services Number: 519826 Date: September 2010
Group: Ambulance Tasmania Organisational Unit: Ambulance Tasmania
Section: Aero Medical and Medical
Location: 12 Brisbane Street, Hobart
Retrieval Services Division State wide
Award: Salaried Medical Practitioners
Stream: Specialist Medical Practitioner
(AMA Tasmania/DHHS) Agreement
Level: Commensurate with years of
Job Status: Full Time
Reports to: Chief Executive Officer Number of Subordinates: 20-30
Focus of Duties:
• The Director, Aeromedical and Medical Retrieval Services is a member of the
Service executive and is required to lead and manage the provision of high
quality contractual and operational performance of Aeromedical and Medical
Retrieval Services in Tasmania.
• The position will also take a lead role in the development of business plans and
identify and implement innovative reforms and approaches to service delivery to
achieve financial and operational outcomes that meet the strategic directions of
Ambulance Tasmania based on the analysis of future demographic changes, the
needs of the patient and community and developing different service delivery
1. Provide leadership and management of the physical, financial and human
resources of the A&MRS to meet community service requirements.
2. Manage Ambulance Services within the designated A&MRS to ensure optimal
resource allocation (eg vehicles/assets; rostering; crewing) to achieve business
objectives and agreed response times in the provision of high quality patient care
to the community in accordance with best practice.
3. Manage patient safety and clinical quality initiatives and performance with
particular attention to State-wide and Department of Health and Human Services
Tasmania directions and innovative service delivery models and clinical practice
opportunities to enhance local or regional services aligned to community needs.
4. Plan, manage and evaluate financial budgets and financial activity to meet
operational performance targets and business outcomes.
5. Manage and implement human resources policies and practices.
6. Provide accurate and timely advice to the Chief Executive Officer on the financial
/ operational performance of the A&MRS.
7. Ensure the operational efficiency of the “Computer Aided Dispatch” (CAD) system
and databases as they apply to aero-medical and medical retrievals and identify
and recommend technological and process improvements.
8. Undertake industrial consultations and negotiations with unions and other key
stakeholders on industrial reforms.
9. Contribute to the development and implement policy across the full range of
operational ambulance services.
10. Assist in the development of business plans to achieve strategic operational
11. Manage the preparation, maintenance, performance and review of contracts and
contract conditions within Aeromedical and Medical Retrieval Services.
12. Manage and validate all divisional expenditure including fixed and variable
contract payments up to ($20M pa).
13. Lead the administration of contracts to ensure services by providers are compliant
and paid in accordance with contracts.
14. Identify and effectively manage issues relating to the work performance of staff
• Performance management.
• Performance planning, development and review processes.
• Implement actions to minimise the risk of unacceptable behaviours.
• Ensuring unacceptable behaviours such as bullying; harassment and
victimisation are identified at as early a stage as possible and responded to
and effectively managed.
• Monitor and ensure compliance with the provisions of the Privacy Act.
• Constructively manage workplace and interpersonal conflict.
• Undertake timely investigation, effective resolution and monitoring of staff
concerns and grievances in accordance with the relevant Ambulance Service
15. Undertake Retrieval Consultant and Retrieval Specialist duties if required.
16. The incumbent can expect to be allocated duties, not specifically mentioned in
this document, that are within the capacity, qualifications and experience
normally expected from persons occupying jobs at this classification level.
Particular challenges for the position include:
- Implementing Communications Centre reforms and ensuring that the
Communications Centre promptly handles competing demands for patient care
services, and effectively interfaces with A&MRS and Area Health Service
resources to provide on-time, patient transport and pre-hospital care services.
- Planning for and maintaining adequate cost effective staffing levels to meet
community needs within an industry sensitive environment.
- Developing a high level of interaction with relevant health and emergency service
agencies and with the community in order to cultivate dynamic and innovative
whole of health service provision.
- Identifying opportunities for effecting service delivery, structural and functional
reform to meet business and Government expectations.
- Foster and support a teams based work environment with a learning culture
based on measurable achievement of outcomes and continuous improvement.
- Demonstrating improved business performance through astute financial
management and resource utilisation.
- Translating strategic direction into practical and measurable operational
- Fostering and supporting a culture of performance measurement and
improvement in patient safety and clinical quality
- The Director, Aeromedical and Medical Retrieval Services will liaise closely with
the Chief Executive Officer and other managers to provide accurate, timely
information and advice concerning operational matters. A fundamental
requirement of this position will be the development of an effective
communications network across the incumbent’s A&MRS of responsibility.
- A key responsibility of the position is to maintain close professional
communications with contractors often in a difficult media and political
- The Director, Aeromedical and Medical Retrieval Services will, when required,
consult with the Chief Executive, Directors, unions, other emergency services,
health care providers and community groups and possess highly competent
written and verbal communication skills.
Scope of Work Performed:
• The Director, Aeromedical and Medical Retrieval Services (A&MRS) will ensure
the efficient and effective management of the aero-medical and medical retrieval
component of the Communications Centre and its interface with sector resourcing
to meet community needs and expectations. This will include continuous
improvement in service delivery by identifying and implementing systems and
workplace reform. It also includes performance monitoring and achievement of
key performance targets to achieve continuous improvement to service delivery.
• The position holds significant discretion and is responsible for key interaction with
health and community interests within the A&MRS and for ensuring appropriate
systems are in place to manage day to day operational decision making, resource
and budget allocations.
• The position also plays a major role in effecting structural and functional reform
of retrieval services through the deployment of financial, staffing and industrial
programmes and initiatives to meet government and community service delivery
expectations and meeting the identified strategies in the Resourcing and
Performance Agreement with the Department of Health and Human Services
• The position will lead programmes and projects that improve business
performance and will exercise extensive human resource, operational and
financial authorities to enable timely decision-making on all aspects of A&MRS
• The position leads tendering processes including development, implementation,
evaluation and monitoring of tenders. Consistent with this function this position
leads the financial administration and operational reporting of awarded contracts
ensuring that services delivered by providers’ meets project and business
requirements in compliance with best practice and government policy.
• The position will also be required to support the Ambulance Tasmania Medical
Retrieval consultant and retrieval specialist rosters from time to time.
• This position also has a key role in managing the states immediate and ongoing
emergency response to a major incident
Evidence of the following must be provided prior to appointment to the job:
• Specialist or limited registration with the Medical Board of Australia in a relevant
The Commissioner has determined that the person nominated for this job is to satisfy
a pre-employment check before taking up the appointment, on promotion or
The following checks are to be conducted:
1. Conviction checks in the following areas:
a) Crimes of Violence
b) Sex related offences
c) Serious drug offences
d) Crimes involving dishonesty
2. Identification check
3. Disciplinary action in previous employment check.
1. Significant experience and record within an operational service delivery area.
2. Hold critical care qualifications recognised by Australasian Medical Colleges.
3. Detailed understanding of business planning and ability to translate strategies
into operational outcomes.
4. Demonstrated understanding of Tasmania Health’s future directions and their
implications for the delivery and potential development of ambulance services.
5. Proven experience in the management of change and to position an organisation
to achieve long term objectives.
6. Experience and/or capacity to plan and manage large and complex budgets at a
7. Demonstrated record of achievement in the management and co-ordination of
resource intensive services across multiple business streams.
8. Appropriate Academic Qualifications in a health or management related discipline.
9. Highly developed written communication, interpersonal and presentation skills.
10. Proven ability to handle complex negotiations.
11. Outstanding conceptual and analytical skills with a demonstrated capacity to
manage competing priorities.
12. Strong leadership and performance management capabilities with demonstrated
people management skills, including providing staff support, staff development,
performance management and the early identification of unacceptable workplace
The Department of Health and Human Services is committed to providing the highest
levels of healthcare and services, and values equity, diversity, initiative, flexibility,
creativity, teamwork, conduct, occupational health and safety and the capacity to
make a difference.
The minimum responsibilities required of officers and employees of the State Service
are contained in sections 7(1), 8 and 9 of the State Service Act 2000.
The State Service Act 2000 and the Commissioner’s Directions (employment directives)
can be found on the State Service Commissioner’s website at
This job may exercise delegations in accordance with a range of Acts, Regulations,
Awards, administrative authorities and functional arrangements mandated by Statutory
office holders including the Secretary of the Department. The relevant Organisational
Unit Manager can provide details to the occupant of delegations applicable to this job.
DHHS is a smoke free work environment. Smoking is prohibited in all State
Government workplaces including vehicles and vessels.
Health Care Workers with the Department of Health and Human Services are
expected to comply with the Agency’s Hepatitis B Policy and the Tasmanian Code of
Practice for Health Care Workers.
The Agency’s policy classifies the levels of risk to employees, who have a risk of
exposure to Hepatitis B higher than the normal population, as either:
Category 2. Employees whose employment arrangements and duties place them
at a higher than normal population risk of exposure to blood or body
Category 3. Employees who are, or potentially will be, directly involved in the
conduct of exposure prone procedures.
For employees who occupy jobs classified as Category 2 level of risk it is strongly
recommended that the occupant either demonstrate current immunity or previous
seroconversion to Hepatitis B or demonstrate immunity following vaccination.
For employees who occupy jobs classified as Category 3 level of risk the occupant
will be required to either demonstrate current immunity or previous seroconversion
to Hepatitis B or demonstrate immunity following vaccination.
• Organisational chart
Approved: __________________________________ Date: __________________