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Call-Center-ROI-Spreadsheet

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					Monthly Call Center Operating Costs working M-F 8 Hours / Day

Monthly payroll / seat in the US (Hourly + Bonus Wage)

Payroll taxes / seat (15% of monthly payroll)

Labor benefits / seat (10% of monthly payroll)

Telecommunication fees ($100/mo avg/seat)

Technology (pc, software, crm, ACD) amortized /month ($45/mo avg/seat)

Management per 10 seats (Monthly Payroll / 10 seats)

Bandwidth , diff from telecom ($45/mo avg/seat)

HR Fees (Recruitment, hiring, training, background/drug testing, etc) $15/mo
avg/seat)

Office space (rent & utilities) ($100/mo avg/seat)

Office furniture/cubes amortized/month ($25/mo avg/seat)

Office Supplies ($10/mo avg/seat)

                        Total Monthly Call Center Operating Costs per seat
In-house    AGS




       $0   $2,163

				
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posted:8/25/2012
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