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					REQUEST FOR BID FORM
BIDS MUST BE SEALED AND ADDRESSED TO:
AGENCY:      Department of Workforce Development                                                             Bid envelope must be sealed and plainly marked in lower corner with due date and

ADDRESS:     Procurement Bureau, Rm. 431X                                                                    Request for Bid # DWD-1962-JH
                                                                                                             Late bids will be rejected. Bids MUST be date and time stamped by the soliciting purchas-
             201 E. Washington Ave                                                                           ing office on or before the date and time that the bid is due. Bids dated and time stamped
             P.O. Box 7518                                                                                   in another office will be rejected. Receipt of a bid by the mail system does not constitute
             Madison, WI 53707-75718                                                                         receipt of a bid by the purchasing office. Any bid which is inadvertently opened as a result
                                                                                                             of not being properly and clearly marked is subject to rejection. Bids must be submitted
                                     THIS IS NOT                                                             separately, i.e., not included with sample packages or other bids. Bid openings are public
                                     AN ORDER                                                                unless otherwise specified. Records will be available for public inspection after issuance of
                                                                                                             the notice of intent to award or the award of the contract. Bidder should contact person
              REQUEST FOR BID                                                                                named below for an appointment to view the bid record. Bids shall be firm for acceptance
                                                                                                             for sixty (60) days from date of bid opening, unless otherwise noted. The attached terms
                                                                                                             and conditions apply to any subsequent award.
    BIDDER (Name and Address)                                                                                DEADLINE: Bids MUST be in this office no later than
                                                                                                             2:30 p.m. Central Time on January 7, 2003
                                                                                                             Name (Contact for further information)
                                                                                                             John Hageman
                                                                                                             Phone                                                                   Date of Issue
                                                                                                             (608) 266-0625                                                          Nov. 27, 2002
                                                                                                             Quote Price and Delivery FOB
                                                                                                             See bid section 5.0.

Item No.                                                                                                      Description

                 Request for Bid # DWD-1962-JH for TRANSLATION SERVICES for the Department of Workforce
                 Development (DWD) for one year with possible two one year renewal periods per the attached.
NOTE
                 Deadline for submission of written questions is December 11, 2002.

NOTE             BIDDER CHECK-OFFS (RESPONSES REQUIRED):

                 _____ yes _____ no The bidder, if awarded a contract, is willing to provide this service to other state agencies. (See Sections
                                    1.2. and 14.0., following in this Request for Bid).

                 _____ yes _____ no The bidder uses sub-contractor(s). (See Sections 2.2.5. and 2.7, following).

                 _____ yes _____ no The bidder is bidding for and has enclosed the corresponding mandatory translation sample (see Sections
                                    4.1.2., 10.0., and 11.0., following) for the languages checked, following:

                  Bosnian Croatian Serbian "BCS"                                                Hmong                            Russian                           Spanish.

NOTE             DWD will NOT accept FAX responses for this Bid.
Payment Terms      NET 30 after receipt of proper invoice                                                    Delivery Time    See Specifications
 We claim minority bidder preference [Wis. Stats. s.questions concerning the certification process, preference may be granted to CERTIFIED Minority5th Floor, 201 W. Washington Ave., Madison, Wiscon-
    Wisconsin Department of Commerce. If you have
                                                      16.75(3m)]. Under Wisconsin Statutes, a 5%
                                                                                                     contact the Wisconsin Department of Commerce,
                                                                                                                                                     Business Enterprises. Bidder must be certified by the

    sin 53702, (608) 267-9550.
____________________________________________________________________________________________________________________________________________________________________

   We are a work center qualified under Wis. Stats. s. 16.752. Questions concerning the qualification process should be addressed to the Work Center Program, SBOP, 6th Floor, 101 E. Wilson St., Madi-
    son, Wisconsin 53702, (608) 266-2605.
____________________________________________________________________________________________________________________________________________________________________

Wis. Stats. s. 16.754 directs the state to purchase materials which are manufactured to the greatest extent in the United States when all other factors are substantially equal. Materials covered in our bid were
manufactured in whole or in substantial part within the United States, or the majority of the component parts thereof were manufactured in whole or in substantial part in the United States.
        Yes             No          Unknown
 ____________________________________________________________________________________________________________________________________________________________________
In signing this bid we also certify that we have not, either directly or indirectly, entered into any agreement or participated in any collusion or otherwise taken any action in restraint of free competition; that no
attempt has been made to induce any other person or firm to submit or not to submit a bid; that this bid has been independently arrived at without collusion with any other bidder, competitor or potential com-
petitor; that this bid has not been knowingly disclosed prior to the opening of bids to any other bidder or competitor; that the above statement is accurate under penalty of perjury.

We will comply with all terms, conditions and specifications required by the state in this Request for Bid and all terms of our bid.
  Name of Authorized Company Representative (Type or Print)                             Title                                                                 Phone        (            )

                                                                                                                                                              Fax          (            )

  Signature of Above                                                                    Date                                 Federal Employer Identification No.               Social Security No. if Sole
                                                                                                                                                                               Proprietor (Voluntary)




This form can be made available in accessible formats upon request to qualified individuals with disabilities.
State of Wisconsin                                                                                                            Date: 11/27/02
Dept. of Workforce Development                       Request for Bid No. DWD-1962-JH                                            Page 2 of 42

Table of contents
                                                                Page                                                                     Page
      REQUEST FOR BID FORM..................................... 1                    8.0 STANDARD TERMS AND CONDITIONS .... 22
      1.0 INTRODUCTION AND PURPOSE ................... 3                             9.0 BIDDER INFORMATION ............................... 23
           1.1 Purpose ...................................................... 3      10.0    ENGLISH TEXT FOR TARGET
           1.2 Intent .......................................................... 3       LANGUAGE SAMPLE TRANSLATIONS...... 24
           1.3 Background ................................................ 3
                                                                                     11.0    COST DETAIL SHEET .......................... 25
           1.4 Scope of Services ....................................... 3
           1.5 Pricing ........................................................ 5    12.0    CERTIFICATION REGARDING
           1.6 Contract Period .......................................... 6              DEBARMENT, SUSPENSION,
           1.7 Automatic Renewal Options ...................... 6                        INELIGIBILITY AND VOLUNTARY
           1.8 DWD Affirmative Action &                                                  EXCLUSION .................................................... 31
                Accommodation Statement ........................ 6                   13.0    DESIGNATION OF CONFIDENTIAL
           1.9 VendorNet.................................................. 6             AND PROPRIETARY INFORMATION ......... 33
      2.0 BID PROCEDURE AND INSTRUCTIONS ...... 7                                    14.0    VENDOR AGREEMENT ....................... 34
           2.1 Method of Bid ............................................ 7          15.0    LOBBYING FORM................................. 35
           2.2 Bid Organization and Format ..................... 7                       DISCLOSURE OF LOBBYING
           2.3 Timetable/Schedule of Events.................... 9                            ACTIVITIES FORM ............................... 36
           2.4 Incurring Costs ........................................... 9
                                                                                     16.0    STATE STANDARD TERMS AND
           2.5 Questions in Writing; Responses;
                                                                                         CONDITIONS................................................... 39
                Web-site ..................................................... 9
           2.6 News Releases.......................................... 10            17.0    SUPPLEMENTAL STANDARD
           2.7 Prime Contractor and Subcontractors ...... 10                             TERMS AND CONDITIONS FOR
           2.8 Minority Business .................................... 10                 PROCUREMENT OF SERVICES.................... 42
      3.0 BID REVIEW, ACCEPTANCE, AND
           AWARD ............................................................ 10
           3.1 Bid Opening ............................................. 10
           3.2 Bid Acceptance ........................................ 11
           3.3. Bid Review, Method of Award ................ 11
           3.4. References ................................................ 11
           3.5 Confidential or Proprietary Information... 12
           3.6 Notice of Intent to Award, Appeals
                Process ..................................................... 12
           3.7 Disclosure of Bid Information ................. 12
      4.0 TECHNICAL SPECIFICATIONS .................... 13
           4.1 Bidder Qualifications and Contractor
                Requirements ........................................... 13
           4.2 Processing ................................................ 14
           4.3 Turn-Around: Completion Time for
                Translation Jobs ....................................... 16
           4.4. Returned Media........................................ 17
           4.5. Optional Service Requirements (if
                awarded): Layout ..................................... 18
      5.0. DELIVERY & FOB ........................................ 18
           5.1. Electronic Transmittal Unless
                Otherwise Ordered ................................... 18
           5.2. Delivery Other Than Electronic ............... 19
      6.0 COST INFORMATION, ORDERING,
           PAYMENT, AND DEFINITIONS ................... 19
           6.1 Descriptions of Cost Detail Sheet and
                Bidder Responses ..................................... 19
           6.2 Ordering ................................................... 21
           6.3 Invoicing and Payment ............................. 21
           6.4. Definitions................................................ 22
      7.0 MATERIAL OWNERSHIP .............................. 22
       State of Wisconsin                                                                       Date: 11/27/02
       Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                         Page 3 of 42



1.0   INTRODUCTION AND PURPOSE
      1.1      Purpose
      This document provides information for bidders interested in preparing and submitting an official
      sealed bid for translation services on brochures, forms, notices, pamphlets and other written docu-
      ments for the State of Wisconsin, Department of Workforce Development (DWD). The agent for
      this request for bid (RFB) is the DWD Bureau of Procurement as detailed in Section 2, following.

      1.2       Intent
      The State of Wisconsin, represented by DWD, intends to use the results of this RFB to establish a
      contract which lists qualified contractors for language translation services, as described in the fol-
      lowing materials. Multiple contract awards for each language are anticipated. Awards will be to
      the lowest responsible bidders. Bidders do not have to have the capacity to translate all of the
      listed languages. Bidders may respond with fixed prices for any single language or for as many
      languages as the bidder is able to translate at a highly professional level of quality.
      The results of this bidding process may also be used by the State to award additional similar con-
      tracts for state agencies other than DWD. NOTE: The RFB Cover Sheet contains a required
      check-off for whether the bidder is willing to consider contracts from other agencies. An answer is
      required for the bid to be considered, but the bidder may answer either yes or no. (See Section
      14.0. of this RFB.) Should a contractor accept a contract with another state agency, that agency
      becomes entitled to the benefit of all terms and conditions of this RFB, and where this RFB uses
      DWD, the intention is to extend the associated contract benefit to any legitimate customer.
      The State of Wisconsin retains the right to award contracts for related services from other existing
      State of Wisconsin Procurement Bulletins, if any.

      1.3     Background
      The main civil rights law requiring the translation of documents is Title VI of the Civil Rights Act,
      45CFR, Section 80.3
      In general, this law prohibits discrimination on the grounds of race, color or national origin.
      Agencies having oversight for programs that are delivered using federal funds must provide agen-
      cy rules, instructions, etc., to all eligible participants, including those whose language is not Eng-
      lish. Notifications to participants about application, eligibility, benefits, sanctions, terminations,
      rights and responsibilities are to be clear, concise statements, available upon request for persons
      who have limited ability to read English, in the individual language that they request. When re-
      quested, notifications produced by DWD will be translated by the appropriate contractor(s). DWD
      will make the translation available to the public or the requestor.

      1.4      Scope of Services
      DWD anticipates needing written translations in a variety of non-English ("target") languages.
      The length-of-text, difficulty-of-text, and the time for completion (turn-around time) may vary for
      each job produced. In general, but without limitation, contract use will be as follows.
State of Wisconsin                                                                     Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                        Page 4 of 42

      Translations will likely be required most frequently in:
      Hmong
      Spanish
      Russian
      Bosnian/Croatian/Serbian

      Translations of Bosnian/Croatian/Serbian (also known as "BCS") should be done in a manner that
      is understandable to speakers of all dialects. To minimize costs of translation and printing, all
      translations of BCS shall be in the Roman alphabet.
      Other languages will be requested as needed for some documents. The price grid of the cost detail
      sheet in this RFB lists some languages in addition to BCS, Hmong, Russian, and Spanish. Bidders
      who are able to translate those listed languages are encouraged to quote prices for them. Bidders
      able to translate languages beyond those already specifically listed on the price grid are encouraged
      to fill in the name of that/those language(s) and fill in the associated cost-per-word. See sections
      6.1., Descriptions of Cost Detail Sheet and Bidder Responses, in this RFB.
      Translations must be prepared by the contractor(s) at approximately the reading level found in the
      original English version. Target-language terminology must be carefully selected by the translator
      to be understandable to the widest general audience within a target-language group where dialects
      or other usage variants of the target language may be applicable.
      All translations must also be proof-read by the contractor doing the original translation to ensure
      quality and accuracy prior to submittal to DWD.
      The complete range of languages and the exact number of translations needed are unpredictable.
      Where quantities may be noted in this RFB, they are estimated only. DWD does not guarantee
      any payments or expenditures to any contractor(s).
      Translations may be required within one (1) business day turn around, within five (5) working
      days, or within fifteen (15) working days.

              1.4.1 Types of Materials That May Be Translated:
              1.4.1.1. Informational brochures designed to help prospective clients know about and apply
              for services. Most are approximately 2-5 pages in length.
              Translations are normally required in 15 working days. Approximately 40 brochures are
              issued annually by DWD.
              1.4.1.2. Program Brochures designed to help program participants understand the rules and
              requirements of the programs from which they receive (or may receive) services. Content
              usually includes specialized vocabulary specific to the program and clarifies a participant’s
              rights and responsibilities. Materials are normally 4-6 pages in length.
              Translations are normally required in 15 working days. Approximately 40 brochures are
              issued annually by DWD.
State of Wisconsin                                                                     Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                        Page 5 of 42

              1.4.1.3. Forms. Application and information forms allow participants to supply infor-
              mation to DWD as needed.
              Translation and, if requested, formatting are normally required in 15 working days. Ap-
              proximately 15 forms are issued annually by DWD.
              1.4.1.4. Orientation Materials. Brochures, pamphlets, or similar items designed to educate
              consumers about such things as job hunting skills, credit and banking, health care, use of
              community resources, etc. Most are approximately 2-5 pages in length.
              Translations are normally required in 15 working days. Approximately 40 brochures or
              pamphlets are issued annually by DWD.
              1.4.1.5. Notice of Decision/Letters. Computer-generated notices inform clients of deci-
              sions and changes concerning eligibility and benefits. Information may include changes in
              benefits and the reasons for any denial or reduction in benefits. Notices are usually less
              than a half page in length and sometimes have limits on the number of characters that can
              be utilized. Notices are currently being done only in Spanish and Hmong, but other lan-
              guages may be added at a later date.
              Approximately 50 notices are generated each year. However, as many as 200 backlog no-
              tices may be requested shortly after the awards for the contract are issued (with up to two
              months provided to prepare these translations).
              1.4.1.6. Updates to Any of the Above Brochures, Pamphlets, Forms or Notices.
              Translations which have been done under this contract or previous translation contracts
              may frequently require simple updates which involve changes in names, addresses, dollar
              amounts and other information in the body of the text. These updates do not require trans-
              lation of the entire text, but may involve changing specific items and editing to ensure that
              the translation continues to match the English document. In most cases, changes will be
              incorporated directly into a computer-generated document provided by DWD. Layout
              changes may also be required.
              1.4.1.7. Items that are representative of the type of language that might need translation are
              viewable on the Internet at following web addresses:
                        http://www.dwd.state.wi.us/bcs/pubs/pes673.htm
                        http://www.dwd.state.wi.us/uiben/handbook/
                        http://dwdworkweb/forms/doc/WKC-151.doc

              1.4.1.8. The list of web addresses here, while representative, is highly truncated and is pro-
              vided only for bidder convenience and information. Neither the list in section 1.4.1.7. nor
              the descriptions given under section 1.4.1., above, shall limit the work that DWD may re-
              quest within the scope of this RFB.

      1.5      Pricing
      Bid prices must remain firm for the initial one year contract period. Any increases after one year
      must be submitted in writing to the DWD Bureau of Procurement sixty (60) days before the pro-
      posed effective date of the increase. Any cost increase must be fully documented as a result of
State of Wisconsin                                                                       Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                         Page 6 of 42

      market forces beyond the control of the contractor and agreed upon in writing by DWD Procure-
      ment in order to be effective.

      1.6      Contract Period
      Beginning February 21, 2003 (or date of award), for oOne year, with possible two one-year renew-
      al options. See Section 1.7., below. DWD reserves the right to renew the contract for a period of
      fewer than twelve (12) months.
      DWD reserves the right to terminate the Contract, in whole or in part, without notice and without
      penalty, for failure of the Contractor to comply with terms, conditions and specifications of the
      Contract. Contractor may terminate the contract with at least 90 days written notice to Agent (or
      designee) for this Request for Bid (section 2.1.2., following). The State may terminate the contract
      upon 90 days written notice to the contractor.

      1.7      Automatic Renewal Options
      Renewal options, if agreeable to both the State and the contractor, are available on the same terms
      and conditions as for the original contract period. The contract shall automatically be extended un-
      less DWD Procurement is notified, in writing, by the contractor, or DWD notifies the contractor,
      in writing, ninety (90) days prior to expiration of the current contract period. Renewal options are
      subject to the availability of funds.

      1.8       DWD Affirmative Action & Accommodation Statement
      DWD does not discriminate in services or employment on the basis of age, race, color, sex, na-
      tional origin, ancestry, marital status, religion, sexual orientation, arrest/conviction record, use of
      lawful products, military status, political affiliation, or disability. If you need this material in an
      alternate format, need accommodations at a vendor conference or bid opening, or have concern or
      comment, please refer to this bid by number and subject matter and contact John Hageman, tele-
      phone 608/266-0625; Fax 608/267-3757; or e-mail - john.hageman@dwd.state.wi.us. 608-267-
      0477 (TDD).

      1.9       VendorNet
      The State of Wisconsin’s purchasing information and vendor notification service is available to all
      businesses and organizations that want to sell to the state. Anyone may access VendorNet on the
      Internet at http://vendornet.state.wi.us to get information on state purchasing practices and poli-
      cies, goods and services that the state buys, and tips on selling to the state. Vendors may use the
      same Web site address for inclusion on the bidder list for goods and services that the organization
      wants to sell to the state. A subscription with notification guarantees the organization will receive
      an e-mail message each time a state agency, including any campus of the University of Wisconsin
      System, posts a request for bid or a request for proposal in their designated commodity/service ar-
      ea(s) with an estimated value over $25,000. Organizations without Internet access receive paper
      copies in the mail. Increasingly, state agencies also are using VendorNet to post simplified bids
      valued at $25,000 or less. Vendors also may receive e-mail notices of these simplified bid oppor-
      tunities. The annual fee for this service is $125 ($65 for certified minority businesses and certified
      work centers). The VendorNet registration/subscription fee is being waived through the state
      budget biennium ending June 30, 2003.
State of Wisconsin                                                                     Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                       Page 7 of 42

      The subscription, if any, for VendorNet is not a fee to do business with the State of Wisconsin. Al-
      ternatively, an organization may read the legal notices of the official state newspaper, the Wiscon-
      sin State Journal, to learn about request for bid and request for proposal opportunities over
      $25,000 and request a copy from the contracting agency.
      In the future, requests for bids and requests for proposals from DWD for may be sent automatically
      only to vendors subscribing to VendorNet. If questions exist about VendorNet, call the VendorNet
      Information Center at 1-800-482-7813 or, for Madison area organizations, call 264-7898.


2.0   BID PROCEDURE AND INSTRUCTIONS
      2.1       Method of Bid
      For bids to be considered, bidders must submit an ORIGINAL (clearly marked) AND ONE COPY
      of all required forms and any required materials by the deadline shown on the Request For Bid
      form. DWD will NOT accept fax bids for this RFB. Bids must be received in the office of the
      Bureau of Procurement, as noted in 2.1.2., below. All bids must be time-stamped in the DWD Bu-
      reau of Procurement office or the Front Desk at 201 E. Washington Ave. (building sometimes
      called "GEF-1") by or before the date and time deadline shown on the RFB cover-sheet. Bids not
      so stamped will be deemed late. Late bids will not be accepted. Receipt of a bid by the State mail
      system does not constitute receipt of a bid by the Procurement office. DWD strongly recommends
      that bidders responding to this RFB use PO Box 7518, not the street address, for faster delivery via
      the US Mail. Subject to section 2.5., following, bidders are encouraged to submit their bids as far
      in advance of the bid opening date and time as possible due to occasional delay in the mail system.

              2.1.1     All bids must be packaged, sealed, and show the following information on the
                        outside of the package:
                             2.1.1.1 Upper left-hand corner of bid envelope/package: - Bidder's Name
                                       and Address
                             2.1.1.2 Lower left-hand corner of bid envelope/package
                                           2.1.1.2.1         - RFB Title
                                           2.1.1.2.2         - RFB Number
                                           2.1.1.2.3         - Bid Due Date
              2.1.2     Submit materials to the Agent for this Request for Bid:
                        John Hageman, Purchasing Agent
                        Department of Workforce Development -- Bureau of Procurement
                        201 E. Washington Ave., Room B403
                        PO Box 7518
                        Madison, WI 53707-7518

      2.2       Bid Organization and Format
              2.2.1     An original and one copy (two sets total) are required of each bid.
              2.2.2     The bidding company name must appear on each page of the bid materials; except
                        that the sample translation(s), if any, shall be marked only with the FEIN or SSN
                        (see section 4.1.2., following, in this RFB). Required forms may be typed or legi-
State of Wisconsin                                                                      Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                        Page 8 of 42

                        bly hand-printed. They should be securely stapled in the upper left corner (or oth-
                        erwise securely bound as appropriate). Non-recyclable bindings, binders, or simi-
                        lar types of "presentation" materials are not required and are discouraged.
              2.2.3     Required Forms for all bids are listed in the following table and should be sub-
                        mitted in the order shown. All items from the table, below in this section, must be
                        included in original set.
                        Item                                                            RFB Section
                        Request For Bid Form                                         RFB Cover Sheet
                        Designation of confidential and proprietary information                   13.0
                        Bidder Information data sheet                                               9.0
                        Debarment Certification                                                   12.0
                        Cooperative purchasing agreement                                          14.0
                        Lobbying Form                                                             15.0
                        Cost Detail Sheet (filled in as appropriate)                              11.0


              2.2.4     Additional required materials for all bids are references. The format of the
                        references submittal is at bidder's discretion but shall include the relevant data.
                        See section 3.4. of this RFB. These materials should be submitted with the origi-
                        nal bid-packet only (not with the copy).


              2.2.5     Additional conditionally required materials are listed in the following table.
                        Samples are needed only on condition that the bidder seeks a contract for certain
                        languages, see RFB section 4.1.2. Narrative on sub-contractors will be required
                        only on condition that a bidder falls within section 2.7 of this RFB. These materi-
                        als should be submitted with the original bid-packet only (not with the copy). The
                        material for sub-contractors should be bound (securely stapled) separately from
                        the samples. Samples and sub-contractor materials should be bound (securely
                        stapled) separately from the required forms, and both must be appropriately la-
                        beled as per section 2.2.2.
                        Item                                                              RFB Section
                        Narrative on sub-contractors                                              2.7
                        Sample translation(s)                                                     10.0


              2.2.6     Optional materials (for example, cover letter, letter of introduction, appendices,
                        exhibits, attachments) are not a part of this RFB and are discouraged. A complete
                        bid response can be achieved by filling in and submitting all required forms and
                        required materials. Any optional materials, if submitted, should be marked with
                        "optional" and placed in a separately bound section behind all mandatory materi-
                        als noted in sections 2.2.3., 2.2.4, or 2.2.5, above.
State of Wisconsin                                                                     Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                        Page 9 of 42

      2.3      Timetable/Schedule of Events
      Listed below are important dates by which actions related to this RFB must be completed. The
      state/DWD may change any of these dates by issuing an RFB addendum.
        Event                                                                            Deadline
        Deadline for submittal of questions                                            Dec. 11, 2002
        Responses to questions posted to web-site (RFB sec. 2.5.)                      Dec. 18, 2002
        Deadline for submittal of bids                                                   Jan. 7, 2003
        Notice of Intent to Award sent to bidders                                        Feb. 6, 2003
        Contract Starts                                                                 Feb. 21, 2003


      2.4      Incurring Costs
      The State of Wisconsin is not liable for any cost incurred by a bidder in the process of responding
      to this RFB.

      2.5     Questions in Writing; Responses; Web-site
      Any questions concerning this RFB should be submitted in writing. Faxed questions are accepta-
      ble. E-mailed questions are preferred. Questions must adhere to the time deadline shown in the
      Timetable of Events, Section 2.3, of this RFB. Direct questions to:
                John Hageman, Purchasing Agent
                DWD Procurement
                201 E. Washington Ave., Rm. 431X
                PO Box 7518
                Madison, WI 53207-7518
                (608)266-0625              FAX (608)267-3757
                email: john.hageman@dwd.state.wi.us

      Bidders are expected to raise any questions, exceptions, or additions they have concerning the RFB
      document. If a bidder discovers any significant ambiguity, error, conflict, discrepancy, omission,
      or other deficiency in this RFB, the bidder should immediately notify the above named individual
      of such error and request modification or clarification of the RFB document.
      If it becomes necessary to provide additional clarifying data or information, or to revise any part of
      this RFB, revisions/amendments and/or supplements will be provided to all recipients of this ini-
      tial RFB or will be posted on DWD’s web-site:

      http://asaweb8/asd/procurement/default2.htm

      Bidders have the responsibility of reviewing this web-site periodically and making sure their bids
      address any clarifications provided by DWD.
      By signing the RFB cover-sheet, the bidder stipulates that its bid is predicated upon the terms and
      conditions of this RFB and any clarifications, supplements or revisions to the RFB.
State of Wisconsin                                                                     Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                       Page 10 of 42

      2.6     News Releases
      News releases pertaining to this RFB or to the acceptance, rejection, or review of bids shall not be
      made without the prior written approval of DWD.

      2.7       Prime Contractor and Subcontractors
      Each contractor awarded a contract will be considered a prime contractor and will be responsible
      for contract performance when subcontractors are used. If subcontractors are used they must abide
      by all terms and conditions of the contract. If subcontractors are to be used, the bidder must pro-
      vide details in its bid response and clearly explain their participation. (See Section 2.2.5.)
      Bidder must fill in the check-off on the bid cover sheet on whether subcontractor(s) will be used.
      If yes, bidder shall also provide narrative explaining who is handling the subcontract(s) and for
      what they will be used.

      2.8      Minority Business
      The State of Wisconsin policy provides that minority-owned business enterprises certified by the
      Wisconsin Department of Commerce, Bureau of Minority Business Development should have the
      maximum opportunity to participate in the performance of its contracts. The supplier/contractor is
      strongly urged to use due diligence to further this policy by awarding subcontracts to minority-
      owned business enterprises or by using such enterprises to provide goods and services incidental to
      the Contract, with a goal of awarding at least 5% of the contract price to such enterprises.
      For term contracts (as opposed to bids for one-time purchases): The supplier/contractor shall fur-
      nish appropriate quarterly information about its effort to achieve this goal, including the identities
      of such enterprises certified by the Wisconsin Department of Commerce and their contract amount.
      A listing of certified minority businesses, as well as the services and commodities they provide is
      available from the Department of Administration, Office of the Minority Business Program,
      608/267-7806. The listing is published on the Internet at:
      http://www.doa.state.wi.us/pagesubtext_detail.asp?linksubcatid=36
      Bids from certified Minority Business Enterprises may be provided up to a five percent (5%) pref-
      erence. For certification information, contact
                Wisconsin Department of Commerce
                Bureau of Minority Business Development
                P.O. Box 7970
                Madison, WI 53707-7970
                E. Aggo Akyea, Certification Consultant, 608-266-8379

3.0   BID REVIEW, ACCEPTANCE, AND AWARD
      3.1       Bid Opening
      Bids will be publicly opened at the time and place shown on the RFB form. Reading, only, is re-
      quired at the public opening, and bids will not be analyzed or award(s) indicated. Due to the size
      of this bid, DWD may choose to read only the bidder names. No bidder activity, other than at-
      tendance and note taking, is permitted. Attempts to qualify or change any bid may result in dis-
      qualification.
State of Wisconsin                                                                      Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                        Page 11 of 42

      3.2       Bid Acceptance
      Bids which do not comply with instructions or are unable to comply with specifications contained
      in this RFB may be rejected by DWD. The State may request reports on a vendor’s financial stabil-
      ity and, if financial stability is not substantiated, may reject a vendor’s bid. DWD retains the right
      to accept or reject any or all bids, or accept or reject any part of a bid, as deemed to be in the best
      interest of DWD. DWD shall be the sole judge as to compliance with the instructions contained in
      this RFB.

      3.3.      Bid Review, Method of Award
      Bids will be reviewed by DWD to verify that they will meet all specified requirements in this RFB.
      This verification may include reviewing a bidder’s bid documents, contacting references furnished
      in the bid, and reviewing results of past awards to the vendor by the State of Wisconsin.
      Awards will be made to up to five bidders each for Hmong and Spanish and to up to three bidders
      each for other languages. Award(s) will be made based on the lowest cost bid(s). Lowest-cost
      will be determined by a weighted average including per-word translation prices and job-charge
      (see Section 6, following).
      For some languages, award will also be contingent upon a translation-sample being submitted and
      receiving an acceptable rating by DWD evaluators (see section 4.1.2., following). An unaccepta-
      ble sample will eliminate that bidder from consideration for the target-language of that sample.
      An acceptable sample evaluation, if followed by a contract award, in no way relieves a contractor
      of the future obligation on all jobs for continued, consistent, high quality as described in this RFB.
      Samples will only be evaluated for enough bidders, starting with the lowest-cost bid, to allow the
      needed number of awards.
      After awards are made, DWD may select any contractor awarded a contract for the specific lan-
      guage requiring translation.
      No orders from or expenditures by the state are guaranteed for any contractor awarded a contract
      resulting from this RFB. Orders, if any, are entirely subject to DWD's needs, if any.
      All vendors who respond to this RFB will be notified in writing of the State's intent to award the
      contract as a result of this RFB.

      3.4.      References
     3.4.1. Each bidder must supply a list of twenty-five (25) client entities chosen at random with
              whom the bidder, within the last three years, has done written translation business. The list
              should emphasize governmental agencies.
     3.4.2. For each entity on the references list, the bidder must provide, either with its bid or upon
              request:
        3.4.2.1. the name of a contact person familiar with the business relationship
        3.4.2.2. the contact person's title
        3.4.2.3. the contact person's address
        3.4.2.4. the contact person's telephone number.
     3.4.3. An email address, if available, for each entity on the reference list is highly encouraged.
     3.4.4. DWD will determine which, if any, references to contact to assess the quality of work per-
              formed and personnel assigned to that business relationship.
State of Wisconsin                                                                      Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                        Page 12 of 42

     3.4.5. The State reserves the right to contact any listed reference provided by the bidder. The
            State may also utilize other sources of information about the bidders where these sources
            are equally available to and publicly available for all competing bidders.
     3.4.6. Failure to obtain consistent positive references may be cause for bidder's disqualification.
      3.5       Confidential or Proprietary Information.
      The enclosed Designation of Confidential and Proprietary Information form must be completed
      and submitted with the bid. Any restrictions on the use of the data contained in a bidder's response
      to this RFB must be clearly stated; if no restrictions, note "none". Proprietary information submit-
      ted in response to this RFB will be handled in accordance with applicable State of Wisconsin pro-
      curement regulations and the Wisconsin Public Records Law. (See Section 13).

      3.6       Notice of Intent to Award, Appeals Process
      All Bidders who respond to this RFB will be notified in writing of the State's intent to award con-
      tract(s) as a result of this RFB.
      An appeals procedure applies to requests for bid that are $25,000 or greater. Notices of intent to
      protest and protests must be made in writing. Protesters should make their protests as specific as
      possible and should identify statutes or Wisconsin Administrative Code provisions they allege
      were violated.
      The written notice of intent to protest the intent to award a contract must be filed with:
      Secretary of the Department of Workforce Development
      C/o Larry Studesville, Administrator, Division of Administrative Services
      Department of Workforce Development
      201 E. Washington Ave.
      P.O. Box 7518
      Madison, WI 53707-7518

      This notice of intent to protest must be received in his office no later than five (5) working days af-
      ter the notices of intent to award are issued.
      The written protest must be received in his office no later than ten (10) working days after the no-
      tices of intent to award are issued.
      The decision of the head of the procuring agency may be appealed to the Secretary of the Depart-
      ment of Administration within five (5) working days of issuance, provided the appeal alleges a vi-
      olation of a statute or a provision of the Wisconsin Administrative Code.

      3.7      Disclosure of Bid Information
      All information concerning the bids will become part of the public record, subject to bidder's des-
      ignation of confidential or proprietary information, at the time that the notices of intent to award
      are issued.
State of Wisconsin                                                                       Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                        Page 13 of 42

4.0    TECHNICAL SPECIFICATIONS
      4.1       Bidder Qualifications and Contractor Requirements
      4.1.1. Any bidder must be qualified and every contractor shall be required toqualified :
        4.1.1.1. translate materials at a comprehension fifth grade reading level consistent with the origi-
                 nal (English) document;
        4.1.1.2. provide clear and effective translations;
        4.1.1.3. 4.1.3 translate so that the material is understandable to the broadest groups and greatest       Formatted: Bullets and Numbering
                 numbers of individuals speaking different dialects or variants of the target language as is
                 reasonably possible;
           4.1.1.2.1.4.1.1.3.1. deal effectively with specialized vocabulary, including both: scientific/ le-
                        gal terminology when appropriate to the work-unit within DWD; and with tech-
                        nical terminology that is in general use for many programs within the scope and
                        mission of DWD;
        4.1.1.3.4.1.1.4.         understand cultural, historical, or gender issues of the target population;
        4.1.1.4.4.1.1.5.         provide culturally sensitive translations that will not offend the target pop-
                 ulations;
        4.1.1.5.4.1.1.6.         proof-read all translation work / output to assure accuracy and continuity
                 prior to original delivery to DWD;
        4.1.1.6.4.1.1.7.         4.1.7 provide acceptable, positive references of persons or groups that
                 have used the bidder's translation services (see section 3.4., above);

      4.1.2. Bidders are required to submit sample translations as follows.
         4.1.2.1. Section 10.0 of this RFB gives an English-language sample of language deemed similar
                  to that found in programs administered by DWD.
         4.1.2.2. Of target languages specifically listed in the Cost Detail Sheet (Section 11.0. in this
                  RFB), four languages ("BCS", Hmong, Russian, Spanish) have been marked "Translate
                  & Submit Sample". If a bidder chooses to bid for BCS, Hmong, Russian or Spanish, the
                  bidder must complete a sample translation in that target-language. The English text for
                  the sample translation is given in section 10.0, following in this RFB. The target-
                  language sample translation(s) must accompany the bid. Details follow.
            4.1.2.2.1. To assure legibility for sample evaluators, the target-language sample shall be
                         typewritten (or computer-printed) and double-spaced, with a font (typeface) size
                         which approximates the font-size used in the English text (section 10.0.)
            4.1.2.2.2. If a bidder wishes to bid on multiple languages requiring sample translation, the
                         bidder shall submit each target-language sample on a separate sheet.
            4.1.2.2.3. Each sample translation sheet shall show in the heading, in English, the name of the
                         target language. Each sample translation sheet shall be identified only with bidder's
                         FEIN (Federal Employer Identification Number) or Social Security Number (SSN),
                         which must correspond to the FEIN (or SSN) that the bidder notes in the signature
                         block of the RFB cover-sheet. To enhance impartiality and fairness, samples will
                         be submitted anonymously to the evaluator(s), so a sample must NOT indicate the
                         bidder's business name or the name of the bidder representative.
         4.1.2.3. If circumstances warrant, DWD may require completion of target-language translation
                  samples for languages in addition to those in 4.1.2.2. Such translation samples, if re-
                  quested, must be submitted at no charge within the time frame prescribed by DWD.
State of Wisconsin                                                                     Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                       Page 14 of 42

        4.1.2.4. Translation samples are not required and bidders are asked to refrain from sending sam-
                 ples with their bids for target-languages other than those specified in section 4.1.2.2.
      4.2       Processing
      4.2.1. Computers and Related Technology
          4.2.1.1. All translations must be done in an electronic format compatible with Microsoft Word
                   6.0 for Windows* software or later version, unless an alternative software is required
                   and is proposed to and accepted by DWD in advance of contractor beginning transla-
                   tion. All translations and all media must be clearly marked with:
                        the software used, and its version;
                        the date of translation;
                        the title of the English document as provided by DWD;
                        the English document's Form Number (if any) or the alphanumeric reference (if
                            any) as provided by DWD; and
                        the target (translated) language.
             4.2.1.1.1. The font must be public domain unless an alternative font is required and is pro-
                         posed to and accepted by DWD. Pre-approved, non-public-domain font-files
                         must be included in the document(s) delivered by e-mail. Upon request, contrac-
                         tors shall also provide public-domain font-files.
             4.2.1.1.2. E-mail will be the primary method of delivering translation output to DWD.
             4.2.1.1.3. Rarely, a printed copy sent by U.S. Mail or Overnight shipment, or Fax transmit-
                         tal, may be requested. Contractors should be prepared to respond to such re-
                         quests. See Sec. 5.0. Delivery FOB, following.
             * registered trademark of Microsoft Corporation.

         4.2.1.2. Use of Software, If Available, for Localization.
            4.2.1.2.1. DWD is aware that human translators may by assisted by commercial (or contrac-
                       tor-developed) software that is capable of producing a preliminary translation.
                       DWD believes that software-assisted preliminary translations tend to contain sig-
                       nificant inaccuracies. DWD insists, for this contract, that any software-aided
                       translations must be reviewed and corrected by knowledgeable human interven-
                       tion. Where used, software must not be substituted for thorough human involve-
                       ment to assure translations have accurate content and appropriate style.
            4.2.1.2.2. Translator-assistance software can also provide for so-called "localization". As
                       used in this RFB and the resulting contract, "localization" will mean the use of
                       software to identify certain phrases or sections of original text that are repetitious
                       among documents. The phrases or sections in a current job that match those pre-
                       viously translated by competent contractor staff can be electronically identified in
                       or extracted from the current job. Phrases or sections thus matched and identified
                       are subject to a human translator's quicker review without the necessity of trans-
                       lation from scratch.
            4.2.1.2.3. This application of "localization" has two potential benefits. First, it helps ensure
                       that the matched phrases from separate documents in the original English will get
                       consistently transferred to corresponding target-language documents even if the
                       translations are produced at different times (or by different contractor staff). Se-
                       cond, it reduces the effort and time required of the human translator to produce
State of Wisconsin                                                                       Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                        Page 15 of 42

                         acceptable product (since the "localized" portions of the product have been previ-
                         ously scrutinized and may only need to be checked for their continuing accuracy
                         and applicability to the current project.).
             4.2.1.2.4. The benefit of localization is expected to grow with the number of documents
                         handled, because the "match-rate" for phrases or sections is likely to rise as in-
                         creasing numbers of separate documents relating to similar subject-matter are
                         translated. If, for a current job of 1000 words, the contractor found that 100 of
                         those words matched to phrases translated in a prior job, the "match-rate" for the
                         current job would be 10%. The customer has an interest in contractor's ability to
                         report the match-rates for jobs it handles with localization.
             4.2.1.2.5. DWD encourages but does not require the use of "localization" software. Where
                         used, the software's anticipated cost savings to the translator should be appropri-
                         ately passed through to DWD at whatever ratio or level the contractor deems rea-
                         sonable.
             4.2.1.2.6. Ownership of translated material shall remain with the DWD beyond the expira-
                         tion of this contract resulting from this RFB. Upon request by DWD, and subject
                         to technological limitations, the contractor shall transmit the translation database
                         or related electronic records to customer (or transfer it to a different contractor).
                         SEE Sec. 7.0. of this RFB.
             4.2.1.2.7. Bidder must respond, via "yes" or "no" check-offs on the Cost Detail Sheet (Sec-
                         tion 11.0.), to the following. Bidder may answer either "yes" or "no" and its bid
                         will be considered. Bidder shall indicate:
                4.2.1.2.7.1. whether it currently uses translator-assistance software, and, if so;
                4.2.1.2.7.2. the name and manufacturer of software package;
                4.2.1.2.7.3. whether the bidder has capability to report to customer on "match rates";
                4.2.1.2.7.4. whether the bidder has capability to transmit the localization files as per
                             4.2.1.2.6., above.

      4.2.2    Proof-Reading, Corrections, Quality
       4.2.2.1. To assure quality, the original translating contractor must proofread all written output be-
                fore submittal to DWD. DWD considers proofreading an integral component of compe-
                tent translation and expects that proofreading will be treated as a job-task separate from
                but equal in importance to the original translation. DWD reserves the right to return in-
                correct or incomplete translation output to the contractor for correction. Correction of er-
                rors in content, grammar, spelling, syntax, etc., must be made at contractor’s expense
                within the time frame agreed by DWD when the need for correction is identified. If error
                correction delays job completion beyond the delivery time specified at the time of order,
                then that delay will be grounds for invoking the remedies described in this RFB.
       4.2.2.2. The contractor shall supply documentation that editing occurred prior to contractor's orig-
                inal submittal to DWD. The documentation shall, at a minimum, identify:
                     the translator and the date of translation completion
                     and proofreader and the date of completion of proofreading.
               This documentation may be included with the e-mail used to transmit the translation.
       4.2.2.3. Contractors must also adhere to additional, reasonable quality-control instructions, if any,
                as given at the time of order placement at no additional cost.
State of Wisconsin                                                                       Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                        Page 16 of 42

        4.2.2.4. At DWD's discretion, a contractor other than the original translator may be asked to do
                 proofreading only of a translation submitted to DWD.
           4.2.2.4.1. A price corresponding to proof-only work must be noted on the cost-sheet, Section
                       11, following.
           4.2.2.4.2. If, in doing a proof-only job, the proof-only contractor forms an opinion that the
                       original translation is inadequate to the degree that a fresh translation is advisable,
                       the proof-only contractor may tally the words proofed to that point, notify DWD of
                       the recommended fresh translation, and bill at the proof-only rate for the words
                       completed. DWD will have full discretion as to how and whether to pursue a fresh
                       translation, including enforcing an obligation on the original contractor to correct
                       the translation at no charge.

     4.2.3. Ability to Apply Customer Glossary.
        4.2.3.1. For some target-languages, DWD expects to supply the contractor with a glossary of
                 English/target-language terms specific to the subject-matter most often involved in DWD
                 interpretations. The glossary will provide target-language terms or phrases that DWD
                 expects contractor to apply when a specific English term or phrase is encountered.
        4.2.3.2. Contractor shall, within two weeks of receipt of a glossary, have trained contractor staff
                 to apply the glossary.


      4.3     Turn-Around: Completion Time for Translation Jobs
      Completed tTranslations may be required within one (1) working day, within five (5) working
      days, or within fifteen (15) working days. These completion times presume electronic transmittal
      of translated output, unless otherwise specified. See section 5.0. of this RFB.
      The cost-detail sheet (Section 11.0, following) specifies completion times based on job-size.
      Translations of 100 or fewer words will generally be expected to be completed and returned within
      one working day (24 hrs.) The return deadline for other jobs will be either five (5) or fifteen (15)
      working days, depending on word-count, unless otherwise specified at the time of order. Returns
      prior to the deadline are always acceptable.
      4.3.1. Delayed Completion
         4.3.1.1. Contractors are expected to accept orders only when they are confident of being able
                  to produce the output within the completion times of this RFB.
         4.3.1.2. When a job is ordered and accepted on the basis of completion times in the RFB, and
                  if the contractor finds itself unable to adhere to the anticipated schedule, then the con-
                  tractor may approach the person who placed the order to negotiate delivery time. The
                  decision on whether to postpone anticipated delivery rests solely with the person who
                  placed the order, and prices must be adjusted according to actual delivery time.
         4.3.1.3. Failure of the contractor to meet the completion time of this RFB promised will may            Formatted: Bullets and Numbering
                  result in the state making payment using the next lower delivery price bid. For exam-
                  ple, a job specified for five working-day completion, but with an actual completion of
                  six working-days, may be paid at the per-word rate in the 15 working-day column for
                  the same sized translation.
         4.3.1.4. Within the completion times given in the cost-grid (see Sections 6 and 11, following),
                  a required completion time may be specified when the order is placed. Failure of the
State of Wisconsin                                                                        Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                         Page 17 of 42

                  contractor to return work by the specified time will be grounds for actual damages, if
                  any.
         4.3.1.5. Failure of the contractor to return work by the time specified when the order was
                  placed will be grounds for termination of the contractor's award.


      4.4.     Returned Media
      4.4.1. Electronic Transmittal.
         4.4.1.1. DWD will normally send the contractor an e-mail with an attachment in Microsoft
                 Word 6.0 for Windows* software or later version. The attachment will be the document
                 to be translated. The contractor must return the final translation via e-mail, as an at-
                 tachment (unless other specific, contrary instructions are provided at the time of order).
                 See Section 5.0., Delivery - FOB, following.
         4.4.1.2. Contractor shall produce the translation output in Microsoft Word 6.0 for Windows*
                 software or later version, unless an alternative software is required for a particular target
                 language, and the alternate software is proposed to and accepted by DWD in advance of
                 the contractor beginning the job.
      4.4.2. Transmittals by Other than Electronic Means.
         4.4.2.1. Contractors may be asked to provide translated output in alternate (non-e-mail) for-
                 mats. Alternate formats may include hard-copy (printout), floppy disk, CD, or other
                 format consistent with available technology.
         4.4.2.2. Actual contractor costs associated with providing alternate formats may be passed
                 through to customer at no mark-up by adding them as an itemized line on the invoice for
                 translation charges. DWD may ask the contractor to reasonably document its pass-
                 through costs, including by copy of invoice(s). See section 5.0. of this RFB.
         4.4.2.3. Fax transmittals or expedited (e.g. overnight) mailing may occur at express request of
                 DWD. DWD will pay for any requested overnight charges (provided a receipt is includ-
                 ed with the invoice). See section 5.0. of this RFB.
         4.4.2.4. Completion times may be extended to reasonably accommodate the transmittal means
                 chosen. See section 5.0. of this RFB.

                * registered trademark of Microsoft Corporation.

        4.4.2 Format of Electronic and Additional Media.
            4.4.2.1 All translations, regardless of medium, should be returned together with the English
                    version of the corresponding document. All translations, regardless of medium,
                    should contain "landmarks". For purpose of this RFB, landmarks are defined as iden-
                    tifiable features from the English version that the translator will place strategically, in
                    English, in the translated version. The goal of simultaneous target-plus-English re-
                    turns, and of English landmarks, is to assist DWD staff (who might not understand
                    the target-lanuguage) in matching passages from the translation with their English
                    equivalents. Possible landmarks include section headings, page numbers, or bold or
                    italic fonts. While contractor's discretion will often apply, the landmarks are subject
                    to special instructions from DWD at the time of order.
            4.4.2.2 Contractor shall reasonably preserve the structure and appearance of the original Eng-
                    lish documents in the target-language output. The English-language and target-
State of Wisconsin                                                                      Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                       Page 18 of 42

                    language versions must be readily identifiable by the customer in the output submitted
                    by the contractor.
                4.4.2.2.1 Specifically, forms that include space for applicants to respond should pre-
                             serve the original's spacing in the translated output. Contractor failure to pre-
                             serve spacing/ appearance leaves the customer needing to re-arrange the out-
                             put, and the customer will likely be burdened by not understanding the target-
                             language.
                4.4.2.2.2 If a contractor has any doubts about how to accomplish this (preservation of
                             appearance or readily identifiable English/ target-language) for a particular
                             customer, the contractor should, prior to submitting the output, consult the
                             person who placed the order.
            4.4.2.3 The contractor's output as delivered to DWD must include all needed diacritical
                    marks or alphabet characters if the output was produced in a language which uses dia-
                    critical/accent marks or uses an alphabet other than the Roman (Latin) alphabet that is
                    in standard use for English language documents.

        4.4.3 Post-Production Assistance Required.
        The contractor's returned material must provide the name and phone number of a contractor rep-
        resentative whom DWD staff may call to answer questions about layout or other aspects of trans-
        lations, where applicable.
      4.5.     Optional Service Requirements (if awarded): Layout
      4.5.1. When a contractor has Layout coverage awarded, orderers may request additional manipu-
             lation/ preparation by the contractor to result in the output having a format other than pro-
             vided in the English language version. The desired result may be "camera-ready copy"
             (which can be submitted to commercial printing contractors) or it may be a format allowing
             DWD to insert (or cause to be inserted) non-translatable items (graphics) that do not change
             with the language of the document. Camera-ready-copy is especially likely to be needed in
             target languages in which specialized alphabets or characters/ diacritical marks or accents
             make formatting difficult for someone who does not understand the target-language. DWD
             may provide graphics for the contractor to insert into the text, or it may require the contrac-
             tor to leave adequate white space for subsequent insertion of graphics.
      4.5.2. When a contractor has Layout coverage awarded, and upon request by DWD, translations
             may also include Forms to be formatted by the contractor. When formatted, the result must
             be comparable to standards that DWD communicates to the contractor verbally or by sam-
             ple. Some forms may need to include sufficient English to allow DWD staff to identify the
             translated questions being asked on the form; DWD will provide details at the time of or-
             der.
      4.5.3. Layout will generally not be a part of the work requested. Layout is billable only when
             specifically requested by the customer.

5.0. DELIVERY & FOB
      5.1.     Electronic Transmittal Unless Otherwise Ordered
      Most output required under the contract resulting from this RFB will be transmitted electronically.
      No delivery, handling, or other charges will be permitted. All costs of electronic transmittal must
      be included in the prices provided for on the Cost Detail Sheet, section 11.0. of this RFB. Trans-
State of Wisconsin                                                                      Date: 11/27/02
Dept. of Workforce Development      Request for Bid No. DWD-1962-JH                      Page 19 of 42

      lated output is successfully delivered when the ordering customer (or designee) is able to access
      the translation output via the customer's e-mail system. Where the contractor believes that custom-
      er input prevents a successful electronic delivery, contractor shall reasonably document the situa-
      tion, report the circumstances in-person or by phone call to the person who placed the order, and
      arrange for an alternate means of transmittal within the time for completion per this RFB.

      5.2.      Delivery By Other Than Electronic Means
      Where hard copy, disk, or non-electronic transmittals are specifically ordered, contractor may
      itemize actual packing, transportation and insurance charges on its invoice. Documentation of ac-
      tual cost must be produced upon demand. Delivery is complete upon actual arrival of materials at
      the customer's location, FOB-Destination, Freight (Handling and Other) Pre-paid and Added to the
      Invoice. The time for completion is extendable by reasonable, actual time-in-transit for the non-
      electronic delivery method involved.
      DWD contact person(s) and location for delivery will be noted on purchase orders or provided at
      time of order placement. See Section 4.4. Returned Media, in this RFB.
6.0   COST INFORMATION, ORDERING, PAYMENT, AND DEFINITIONS
      DWD will pay a Fixed Rate for requested services. The Cost Detail Sheets, Section 11, are to be
      used by bidders to provide their price(s) for each item listed. All bidder costs of complying with
      the terms and conditions of this RFB must be included in the prices which bidder provides in Sec-
      tion 11.

      6.1        Descriptions of Cost Detail Sheet and Bidder Responses
      6.1.1      Grid -- To determine a bidder's cost, a grid had been developed (See Section 11, Cost-
                 Detail-Sheet) using Microsoft Excel* spreadsheet software. The grid contains blocks for
                 each individual target-language. Within each block are "rows" and "columns" of "cells".
                 Bidder shall fill in the grid as appropriate the bidder's available target-language(s).
                 In order to calculate a "bid price" for each bidder, DWD has weighted each cell by a rep-
                 resentative quantity to be used for determining low bid(s). Award will be based on low-
                 est weighted average cost figure for each target-language. Ultimate payment(s) will be at
                 the individual rate(s) actually bid for the size of document(s) and turn-around/ completion
                 time(s) involved.
                        * registered trademark of Microsoft Corporation
         6.1.1.1 The "Language" column of the grid indicates the target-language into which contractors
                 will translate English. The bid specifically lists some languages in individual cost-
                 blocks, and each cost-block has rows (signifying the size of English-language original)
                 and columns (showing type of work to be done and timing of return of work). See sec-
                 tion 6.1.4., Additional Languages, below in this RFB.
              6.1.1.1.1     The "# of Words English Words" column gives the size range of the job by
                      number of words in the English-language original.
              6.1.1.1.2        The "per word translation" column is where the bidder must enter the charge
                      it will bill for each word of the English-language item. The charge must include pre-
                      submittal proofreading of the original translation by the translating contractor. A re-
                      sponse is mandatory for each cell of this column, or the bid will not be accepted.
State of Wisconsin                                                                     Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                      Page 20 of 42

                     There are nine required cells for each language for "per-word translation".
                     IMPORTANT NOTE: Expected prices are in Cents-per-Word, but Pricing Units are
                     shown in dollars ($). Bidders must notate bid-prices accordingly. For example, a
                     price of 18 cents-per-word would be notated as $0.18 on the Cost-Detail-Sheet.
             6.1.1.46.1.1.1.3                                                                        The       Formatted: Bullets and Numbering
                     "per-word-proofing" column is where the bidder must enter the charge-per-word that
                     it will bill for review of another's prior work. DWD may request a contractor to do
                     proof-only for an original translation by another contractor. Bidders shall enter their
                     price-per-English-word, for the proofing-only, in the "per word proofing" column. A
                     response is mandatory for each cell of this column, or the bid will not be accepted.
                     There are nine required cells for each language for "per-word proofing".
                     IMPORTANT: See Note, above, in 6.1.1.1.2., on pricing notation.
         6.1.1.56.1.1.2     Within both the "per-word-translation" column and the "per-word-proofing"
                 columns are three further column breakdowns by "turn-around time". These are intend-
                 ed to provide bidders with an opportunitytion to price their work at various rates, de-
                 pending on how fast it is to be returned to DWD.
         6.1.1.66.1.1.3     The "optional layout per hour" column will be used only when DWD specifi-
                 cally requests the contractor to provide layout or camera-ready services. DWD will pay
                 only straight time for these services on an hourly rate. Bidders are not required to pro-
                 vide a quote for this service. However, failure to quote "layout costs" will prevent
                 DWD from paying for layout work. When billing, the contractor may itemize and add
                 hourly rate charge for "layout" to the invoice for translation only for layout work re-
                 quested or expressly approved by the customer.
      6.1.2 Job Charge -- The job-charge will be the amount, if any, noted by the contractor in its bid
            in the space provided on the Cost Detail Sheet (section 11.0. in this RFB). Job-charge is
            intended to allow contractors to cover their time for opening an e-mail attachment, pre-
            viewing it for proper set-up, and handling any other aspects not directly involving transla-
            tion. The Job-Charge may allow an individual job, especially one with low word-count, t
            seem more profitable. Job-Charge is intended to be a nominal amount. Bidders are cau-
            tioned: that failure to provide a "job charge" means the payment for translations will be for
            English word-count only; but also that Job-charge will be a factor in evaluating for low
            bids (determination of award) and, thus, affects competitiveness. See section 3.3., Method
            of Award, above, in this RFB. Job-Charge is Optional on the Cost Detail Sheet.
      6.1.3 Total billable cost for standard translations will be determined by word count plus job-
            charge. The word-count will be the number of words in the English language version of
            the document requiring translation as determined by using the word-count feature of MS
            Word.
      6.1.4 Additional Languages -- the cost detail sheet (section 11) consists of a grid (see section
            6.1.1) containing cost-blocks for specified languages. Similar cost-blocks are also shown
            with no language specified. Bidders who are able to translate languages other than the lan-
            guages already listed on the grid are encouraged to fill in the name of that/those lan-
            guage(s) and the associated cost-per-word (see section 6.1.1). Cost-blocks of the grid for
            fill-in-the-blank languages will be awarded at DWD's discretion, and those awards, like all
            awards, may (or may not) have future usage by DWD. Failure of a bidder to fill in specific
State of Wisconsin                                                                      Date: 11/27/02
Dept. of Workforce Development     Request for Bid No. DWD-1962-JH                       Page 21 of 42

               additional language(s) will prevent DWD from contracting with that bidder on translation
               work for that/those language(s).

      6.2      Ordering
      6.2.1. When a translation requirement is identified, any of the awarded contractors may be sent
      an order for service. Purchase orders will be at the discretion of DWD on a project-by-project ba-
      sis determined by cost efficiency, service effectiveness, language(s) required and the compatibility
      of the contractor's services with those of DWD in meeting the needs of its clientele.
        6.2.1.1. Specific orders, blanket-type contract orders, or other orders may be issued to the con-
                tractor(s). Specific Orders may be placed for one-time or pre-scheduled shipments where
                recurrent similar orders are not predictable. Contract blanket Orders may be issued by the
                Procurement office to allow DWD personnel to issue multiple releases against the blan-
                ket-type order as needed.
        6.2.1.2. No payments will be made until output is delivered to and accepted by DWD.
      6.2.2.    Choice of Contractor
        6.2.2.1. When DWD program staff identify a need to translate a document in a specific lan-
                guage, they may choose any one of the contractors awarded a contract for that language.
        6.2.2.2. DWD will have discretion to order from the contractor whose terms are in the best inter-
                est of the state for the job to be done. DWD will approach the contractor(s) with as much
                information as possible to determine contractor availability for the planned job's type and
                timing. DWD may choose to simultaneously approach multiple contractors who have re-
                ceived an award for a specific language and seek their quotes on availability and timing.
        6.2.2.3. Some translation requests may be determined on the basis of a "per-job" "firm-quote"
                requested by DWD from several awarded contractor(s). The lowest "per-job" quote will
                be given primary consideration for the work, provided that availability and timing are all
                equal. Contractors who choose to quote "per-job" will be expected, absent special cir-
                cumstances, to quote a price not to exceed the corresponding cost for the job as priced
                per-word in response to this RFB for the document size and turn-around time involved.
        6.2.2.4. If a contractor's per-job price-quote exceeds that contractor's corresponding per-word
                rate for the language, job-size, and completion-time involved, the contractor shall supply
                justification for the difference to the orderer. The orderer may accept, reject, or negotiate
                the per-job charge. Contractors may be asked to submit supplementary work plans or
                cost proposals based on the specific job's suggested special circumstances.

      6.3       Invoicing and Payment
      Total cost for standard translations will be determined by a word count of the English language
      version of the document requiring translation using the word-count feature of Microsoft Word*
      plus the per "job charge". The hourly rate charge for "layout" may be added for any formatting,
      layout or camera ready work expressly requested by DWD. Contractors must also adhere to addi-
      tional, reasonable invoicing instructions, if any, as given at the time of order placement.
                      * registered trademark of Microsoft Corporation
      6.3.1    Itemization. Invoices must itemize the cost for each translation by listing:
        6.3.1.1 the document title (and number, if any);
State of Wisconsin                                                                      Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                        Page 22 of 42

         6.3.1.2 the number of English words;
         6.3.1.3 the cost per word as actually bid for the type of work requested; and
         6.3.1.4 the job charge.
         6.3.1.5 If Layout work is done, the number of hours and cost-per-hour as actually bid shall also
                 be listed on the invoice(s).
         6.3.1.6 Over night costs if required by DWD.

      6.3.2.    Per-Job (Lump-Sum) Firm-Quotes As Requested
      Some translation requests may be determined on the basis of a per-job firm-quote requested by
      DWD from several awarded contractor(s). (See Section 6.2.2. of this RFB.) In addition to the
      itemization noted in 6.3.1., above, invoices for per-job quotes shall state the date of the quote, the
      DWD representative(s) to whom the quote was made, and the lump-sum total amount. No pay-
      ments will be made until an acceptable product is delivered, reviewed and accepted at DWD.

      6.4.      Definitions
      6.4.1     Layout. Manipulation and placement of textual (or graphic) elements intended to be
                printed or displayed visually. Layout is not linked to a specific language, and, in the con-
                text of this RFB, may be done on an item before or after it is translated. Special software,
                for example PageMaker, PhotoShop, or Quark Express, may (or may not) be required for
                contractor to provide the layout needed by DWD.
      6.4.2.    Forms. Items which gather information of a recurrent, predictable type, where the appear-
                ance and/or amount of information do not vary substantially among individual infor-
                mation-providers. When used, forms often, but not always, ask the information-provider
                to fill in blanks.
      6.4.3.    Camera-Ready. Applies to visually displayed items that are created so that all final (out-
                put) items identically match the original (input) item (except that color may differ). This
                is because the output images are a photographic reproduction of the original images.
                Camera-ready items must be free of extraneous marks, processing instructions, or any im-
                age that is not to be photographically reproduced on every output item.
7.0   MATERIAL OWNERSHIP
      All materials produced as a result of this bid are the property of the State of Wisconsin. Databases
      developed in use of localization software shall be deemed to be the property of the customer and
      shall remain so upon termination or expiration of the contract resulting from this bid. To the ex-
      tent of technological feasibility, the match reports or other accrued data stemming from application
      of localization software will, upon request, be transferred by the contractor to the customer or to a
      different contractor at no charge.
8.0   STANDARD TERMS AND CONDITIONS
      The State of Wisconsin incorporates the standard State contract provisions into any contract result-
      ing from any bid submitted in response to this RFB (See Sections 15 and 16, following, Standard
      Terms and Conditions (DOA-3054) and Supplemental Standard Terms and Conditions for Pro-
      curements for Services (DOA-3681).) Failure of the successful bidder to accept these obligations
      in a contractual agreement may result in cancellation of the award.
State of Wisconsin                                                                                      Date: 11/27/02
Dept. of Workforce Development           Request for Bid No. DWD-1962-JH                                 Page 23 of 42

9.0     BIDDER INFORMATION
1.    BIDDING / PROPOSING COMPANY NAME
      FEIN

      Phone     (     )                                          Toll Free Phone        (       )

      FAX       (     )                                          E-Mail Address

      Address

      City                                                       State                Zip + 4


2.    Name the person to contact for questions concerning this bid / proposal.
      Name                                                          Title

      Phone     (     )                                             Toll Free Phone         (       )

      FAX       (     )                                             E-Mail Address

      Address

      City                                                       State                Zip + 4


3.    Any contractor awarded over $25,000 on the contract must submit affirmative action information to the DWD. Please
      name the Personnel / Human Resource and Development or other person responsible for affirmative action in the com-
      pany to contact about this plan.
      Name                                                       Title

      Phone     (     )                                             Toll Free Phone         (       )

      FAX       (     )                                             E-Mail Address

      Address

      City                                                       State                Zip + 4


4.    Mailing address to which state purchase orders are mailed and person the DWD may contact concerning orders and
      billings.
      Name                                                         Title

      Phone     (     )                                             Toll Free Phone         (       )

      FAX       (     )                                             E-Mail Address

      Address

      City                                                       State                Zip + 4
State of Wisconsin                                                      Date: 11/27/02
Dept. of Workforce Development   Request for Bid No. DWD-1962-JH         Page 24 of 42

10.0 ENGLISH TEXT FOR TARGET LANGUAGE SAMPLE TRANSLATIONS


USE OF SOCIAL SECURITY NUMBER and INS Notification

You must give a Social Security Number (SSN) for anyone in your household that wants

to receive benefits. Social Security Numbers, and any other information you give the

agency may be used by federal, state, and local officials for the Food Stamp Program, as

well as for other federal and state programs such as the W-2 and the Caretaker Supple-

ment Program.

You only have to give a Social Security Number and U.S. citizenship status for each per-

son that is applying for assistance. For only those people that are applying, we may

submit this information to the Immigration and Naturalization Service (INS) for verifica-

tion. The SSNs are also used to check the identity of household members and to verify

your income from such sources as employers, banks and other parties.



END OF TEXT FOR SAMPLE TRANSLATION.
State of Wisconsin                                                                                                   Date: 11/27/02
Dept. of Workforce Development                Request for Bid No. DWD-1962-JH                                         Page 25 of 42

11.0 COST DETAIL SHEET
Bidders may respond to any language listed below that they are qualified to handle; and may insert other languages in the
open blocks where blanks are provided; and may attach additional sheets (photocopy grid-form) as needed. Layout cost in-
cludes Layout, forms and or camera ready if requested by DWD.

Prices are in Cents-Per-English-Word for written translation work; and Dollars-Per-Hour for optional layout. IMPORTANT
NOTE: Pricing Units are given in dollars ($). Please notate your bid-price accordingly. See Section 6, above.

"Day" (or "days") is the number of workdays for the delivery of the finished translation. Per-Word Proof-Only is the price for
proofing by a 2nd contractor at DWD's option. See Section 6, above. Total cost for a document (without layout) will be the
job charge + the word charge.

Following are MANDATORY responses (See Section 4.2.1.2. of this RFB.)

1. _____ yes _____ no The bidder uses "localization" software. If "no", bidder may omit response to 2., 3., & 4., below.
2. If "yes" to Response 1, above, the localization software manufacturer and name:
_________________________________________________

3. _____ yes _____ no The database or other electronic records produced for customer using "localization" software are
                      transferable.

4. _____ yes _____ no The "match rate" for customer's documents subject to "localization" software are reportable.


The following two Job-Charge blanks are OPTIONAL (see section 6.1.2. of this RFB):

Job Charge: per written publication (original translations) . . . . . . . . . . . . . . . . . . . . . . . . .$ _____________ ;
                                                                                                                 (fill in blank)
AND         per written publication (proof read only) . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ _____________ ;
                                                                                                                 (fill in blank)

For instructions on filling in the remainder of this grid, see section 6.1. of this RFB.

                                                                                                                                   OPTIONAL
                                                                                                                                   LAYOUT
LANGUAGE            # OF ENGLISH            PER WORD TRANSLATION in-                      PER WORD                                 PER HR
                    WORDS                   cluding proofing                              PROOFING ONLY                            Straight
                                                                                                                                   Time Only

1. Spanish                                  1 day          5 days         15 days         1 day          5 days        15 days
TRANSLATE           < 100                   $              $              $               $              $             $           $
& SUBMIT            100 - 1000              $              $              $               $              $             $           $
SAMPLE              1000 - 5000                            $              $                              $             $           $
                    > 5000                                                $                                            $           $

2. Hmong                                    1 day          5 days         15 days         1 day          5 days        15 days
TRANSLATE           < 100                   $              $              $               $              $             $           $
& SUBMIT            100 - 1000              $              $              $               $              $             $           $
SAMPLE              1000 - 5000                            $              $                              $             $           $
                    > 5000                                                $                                            $           $
State of Wisconsin                                                                      Date: 11/27/02
Dept. of Workforce Development       Request for Bid No. DWD-1962-JH                     Page 26 of 42


                                                                                                     OPTIONAL
                                                                                                     LAYOUT
LANGUAGE        # OF ENGLISH        PER WORD TRANSLATION in-           PER WORD                      PER HR
                WORDS               cluding proofing                   PROOFING ONLY*                Straight
                                                                                                     Time Only

3. Russian                          1 day     5 days     15 days       1 day   5 days    15 days
TRANSLATE       < 100               $         $          $             $       $         $           $
& SUBMIT        100 - 1000          $         $          $             $       $         $           $
SAMPLE          1000 - 5000                   $          $                     $         $           $
                > 5000                                   $                               $           $

4. Bosnian Croatian Serbian "BCS"   1 day     5 days     15 days       1 day   5 days    15 days
TRANSLATE        < 100              $         $          $             $       $         $           $
& SUBMIT         100 - 1000         $         $          $             $       $         $           $
SAMPLE           1000 - 5000                  $          $                     $         $           $
                 > 5000                                  $                               $           $

5. Albanian                         1 day     5 days     15 days       1 day   5 days    15 days
                < 100               $         $          $             $       $         $           $
                100 - 1000          $         $          $             $       $         $           $
                1000 - 5000                   $          $                     $         $           $
                > 5000                                   $                               $           $

6. Arabic                           1 day     5 days     15 days       1 day   5 days    15 days
                < 100               $         $          $             $       $         $           $
                100 - 1000          $         $          $             $       $         $           $
                1000 - 5000                   $          $                     $         $           $
                > 5000                                   $                               $           $

7. Cambodian                        1 day     5 days     15 days       1 day   5 days    15 days
                < 100               $         $          $             $       $         $           $
                100 - 1000          $         $          $             $       $         $           $
                1000 - 5000                   $          $                     $         $           $
                > 5000                                   $                               $           $

8. Cantonese                        1 day     5 days     15 days       1 day   5 days    15 days
                < 100               $         $          $             $       $         $           $
                100 - 1000          $         $          $             $       $         $           $
                1000 - 5000                   $          $                     $         $           $
                > 5000                                   $                               $           $

9. Czech                            1 day     5 days     15 days       1 day   5 days    15 days
                < 100               $         $          $             $       $         $           $
                100 - 1000          $         $          $             $       $         $           $
                1000 - 5000                   $          $                     $         $           $
                > 5000                                   $                               $           $
State of Wisconsin                                                                   Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                     Page 27 of 42


                                                                                                  OPTIONAL
                                                                                                  LAYOUT
LANGUAGE        # OF ENGLISH     PER WORD TRANSLATION in-           PER WORD                      PER HR
                WORDS            cluding proofing                   PROOFING ONLY*                Straight
                                                                                                  Time Only

10. Dari                         1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

11. French                       1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

12. German                       1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

13. Greek                        1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

14. Haitian-Creole               1 day     5 days     15 days       1 day   5 days    15 days
                 < 100           $         $          $             $       $         $           $
                 100 - 1000      $         $          $             $       $         $           $
                 1000 - 5000               $          $                     $         $           $
                 > 5000                               $                               $           $

15. Hindi                        1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

16. Italian                      1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $
State of Wisconsin                                                                   Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                     Page 28 of 42

                                                                                                  OPTIONAL
                                                                                                  LAYOUT
LANGUAGE        # OF ENGLISH     PER WORD TRANSLATION in-           PER WORD                      PER HR
                WORDS            cluding proofing                   PROOFING ONLY*                Straight
                                                                                                  Time Only

17. Korean                       1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

18. Laotian                      1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

19. Mandarin                     1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

20. Polish                       1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

21. Somali                       1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

22. Swahili                      1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $

23. Tagalog                      1 day     5 days     15 days       1 day   5 days    15 days
                < 100            $         $          $             $       $         $           $
                100 - 1000       $         $          $             $       $         $           $
                1000 - 5000                $          $                     $         $           $
                > 5000                                $                               $           $
State of Wisconsin                                                                   Date: 11/27/02
Dept. of Workforce Development    Request for Bid No. DWD-1962-JH                     Page 29 of 42


                                                                                                  OPTIONAL
                                                                                                  LAYOUT
LANGUAGE         # OF ENGLISH    PER WORD TRANSLATION in-           PER WORD                      PER HR
                 WORDS           cluding proofing                   PROOFING ONLY*                Straight
                                                                                                  Time Only

24. Thai                         1 day     5 days     15 days       1 day   5 days    15 days
                 < 100           $         $          $             $       $         $           $
                 100 - 1000      $         $          $             $       $         $           $
                 1000 - 5000               $          $                     $         $           $
                 > 5000                               $                               $           $

25. Tibetan                      1 day     5 days     15 days       1 day   5 days    15 days
                 < 100           $         $          $             $       $         $           $
                 100 - 1000      $         $          $             $       $         $           $
                 1000 - 5000               $          $                     $         $           $
                 > 5000                               $                               $           $

26. Turkish                      1 day     5 days     15 days       1 day   5 days    15 days
                 < 100           $         $          $             $       $         $           $
                 100 - 1000      $         $          $             $       $         $           $
                 1000 - 5000               $          $                     $         $           $
                 > 5000                               $                               $           $

27. Urdu                         1 day     5 days     15 days       1 day   5 days    15 days
                 < 100           $         $          $             $       $         $           $
                 100 - 1000      $         $          $             $       $         $           $
                 1000 - 5000               $          $                     $         $           $
                 > 5000                               $                               $           $

28. Vietnamese                   1 day     5 days     15 days       1 day   5 days    15 days
                 < 100           $         $          $             $       $         $           $
                 100 - 1000      $         $          $             $       $         $           $
                 1000 - 5000               $          $                     $         $           $
                 > 5000                               $                               $           $
State of Wisconsin                                                                               Date: 11/27/02
Dept. of Workforce Development        Request for Bid No. DWD-1962-JH                             Page 30 of 42


Other Languages: (fill language in blank). This page may be photocopied to provide spaces for additional languages as needed.

                                                                                                               OPTIONAL
                                                                                                               LAYOUT
LANGUAGE         # OF ENGLISH       PER WORD TRANSLATION in-              PER WORD                             PER HR
                 WORDS              cluding proofing                      PROOFING ONLY*                       Straight
                                                                                                               Time Only


                                    1 day        5 days      15 days      1 day        5 days      15 days
                 < 100              $            $           $            $            $           $           $
                 100 - 1000         $            $           $            $            $           $           $
                 1000 - 5000                     $           $                         $           $           $
                 > 5000                                      $                                     $           $

                                    1 day        5 days      15 days      1 day        5 days      15 days
                 < 100              $            $           $            $            $           $           $
                 100 - 1000         $            $           $            $            $           $           $
                 1000 - 5000                     $           $                         $           $           $
                 > 5000                                      $                                     $           $

                                    1 day        5 days      15 days      1 day        5 days      15 days
                 < 100              $            $           $            $            $           $           $
                 100 - 1000         $            $           $            $            $           $           $
                 1000 - 5000                     $           $                         $           $           $
                 > 5000                                      $                                     $           $

                                    1 day        5 days      15 days      1 day        5 days      15 days
                 < 100              $            $           $            $            $           $           $
                 100 - 1000         $            $           $            $            $           $           $
                 1000 - 5000                     $           $                         $           $           $
                 > 5000                                      $                                     $           $

                                    1 day        5 days      15 days      1 day        5 days      15 days
                 < 100              $            $           $            $            $           $           $
                 100 - 1000         $            $           $            $            $           $           $
                 1000 - 5000                     $           $                         $           $           $
                 > 5000                                      $                                     $           $

                                    1 day        5 days      15 days      1 day        5 days      15 days
                 < 100              $            $           $            $            $           $           $
                 100 - 1000         $            $           $            $            $           $           $
                 1000 - 5000                     $           $                         $           $           $
                 > 5000                                      $                                     $           $
State of Wisconsin                                                                                      Date: 11/27/02
Dept. of Workforce Development          Request for Bid No. DWD-1962-JH                                  Page 31 of 42


12.0 CERTIFICATION REGARDING DEBARMENT, SUSPENSION, INELIGIBILITY AND
     VOLUNTARY EXCLUSION
                                       LOWER TIER COVERED TRANSACTIONS



This certification is required by the regulations implementing Executive Order 12549, Debarment and Suspension, 29 CFR
Part 98, Section 98.510, Participants' responsibilities. The regulations were published as Part VII of the May 26, 1988
Federal Register (pages 19160-19211).



                             (Before Completing Certification, Read Attached Instructions
                                   Which Are an Integral Part of the Certification)

1.      The prospective participant certifies, by submission of this proposal, to the Department of Workforce Development,
        State of Wisconsin, that neither it nor its principals is presently debarred, suspended, proposed for debarment,
        declared ineligible, or voluntarily excluded from participation in this transaction by any Federal department or
        agency.

2.      Where the prospective participant is unable to certify to any of the statements in this certification, to the Department
        of Workforce Development, State of Wisconsin, such prospective participant shall attach an explanation to this
        proposal/proposal.




_____________________________________________________________________________________________
Company Name


_______________________________________________________________________ ______________________
Name and Title of Authorized Representative


_____________________________________________________________________________________________
Signature                                                Date




                                                     DWD USE ONLY
Contract No.                       Bid No.                     Contract Period
RPA No.                            BUL. No.                    Comm. Code:
    State of Wisconsin                                                                                         Date: 11/27/02
    Dept. of Workforce Development            Request for Bid No. DWD-1962-JH                                   Page 32 of 42

                                              INSTRUCTIONS FOR CERTIFICATION

    1.        By signing and submitting this bid, the prospective recipient of Federal assistance funds is providing the certification
              as set below.

    2.        The certification in this clause is a material representation of fact upon which reliance was placed when this
              transaction was entered into. If it is later determined that the prospective recipient of Federal assistance funds
              knowingly rendered an erroneous certification, in addition to other remedies available to the Federal Government,
              the Department of Labor (DOL) may pursue available remedies, including suspension and/or debarment.

    3.        The prospective recipient of Federal assistance funds shall provide immediate written notice to the person to which
              this bid is submitted it at any time the prospective recipient of Federal assistance funds learns that its certification
              was erroneous when submitted or has become erroneous by reason of changed circumstances.

    4.        The term "covered transaction," "debarred," "suspended", "ineligible," "lower tier covered transaction,"
              "participant," "person," "primary covered transaction," "principal, bid," and "voluntarily excluded," as used in this
              clause, have the meanings set out in the Definitions and Coverage sections of rules implementing Executive Order
              12549. You may contact the person in which this bid is submitted for assistance in obtaining a copy of those
              regulations.

    5.        The prospective recipient of Federal assistance funds agrees by submitting this bid that, should the proposed covered
              transaction be entered into, it shall not knowingly enter into any lower tier covered transaction with a person who is
              debarred, suspended, declared ineligible, or voluntarily excluded from participation in this covered transaction,
              unless authorized by the DOL.

    6.        The prospective recipient of Federal assistance funds further agrees by submitting this bid that it will include the
              clause titled "Certification Regarding Debarment, Suspension, Ineligibility and Voluntary Exclusion - Lower Tier
              Covered Transactions," without modification, in all lower tier covered transactions and in all solicitations for lower
              tier covered transactions.

    7.        A participant in a covered transaction may rely upon a certification of a prospective participant in a lower tier
              covered transaction that it is not debarred, suspended, declared ineligible, or voluntarily excluded from participation
              in the covered transaction, unless it knows that the certification is erroneous. A participant may decide the method
              and frequency by which it determines the eligibility of its principals. Each participant may but is not required to
              check the List of Parties Excluded from Procurement or Nonprocurement Programs.

    8.        Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to
              render in good faith the certification required by this clause. The knowledge and information of a participant is not
              required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings.

    9.        Except for transactions authorized under paragraph 5 of these instructions, if a participant in a covered transaction
              knowingly enters into a lower tier covered transaction with a person who is debarred, suspended, declared ineligi-
    ble, or voluntarily excluded from participation in this transaction, in addition to other remedies available to the Federal Gov-
    ernment, the DOL may pursue available remedies, including suspension and/or debarment.


STATE OF WISCONSIN
DOA-3027 N(R09/96)
State of Wisconsin                                                                                       Date: 11/27/02
Dept. of Workforce Development              Request for Bid No. DWD-1962-JH                               Page 33 of 42


13.0 DESIGNATION OF CONFIDENTIAL AND PROPRIETARY INFORMATION

The material submitted in response to Bid #        DWD-1962-JH                            includes proprietary and confidential information
which qualifies as a trade secret, as provided in s. 19.36(5), Wis. Stats., or is otherwise material that can be kept confidential under the
Wisconsin Open Records Law. As such, we ask that certain pages, as indicated below, of this bid response be treated as confidential
and not be released without our written approval.

Prices always become public information when contracts are awarded, and thus cannot be kept confidential.

Other information cannot be kept confidential unless it is a trade secret. Trade secret is defined in s. 134.90(1)(c), Wis. Stats. as fol-
lows: "Trade secret" means information, including a formula, pattern, compilation, program, device, method, technique or process to
which all of the following apply:
 1. The information derives independent economic value, actual or potential, from not being generally known to, and not being
  readily ascertainable by proper means by, other persons who can obtain economic value from its disclosure or use.
 2. The information is the subject of efforts to maintain its secrecy that are reasonable under the circumstances.

We request that the following pages not be released

Section                                                Page #                 Topic

 _______________________________________________________________________________________________________
 _______________________________________________________________________________________________________
 _______________________________________________________________________________________________________
 _______________________________________________________________________________________________________
 _______________________________________________________________________________________________________
 _______________________________________________________________________________________________________

IN THE EVENT THE DESIGNATION OF CONFIDENTIALITY OF THIS INFORMATION IS CHALLENGED, THE
UNDERSIGNED HEREBY AGREES TO PROVIDE LEGAL COUNSEL OR OTHER NECESSARY ASSISTANCE TO DEFEND
THE DESIGNATION OF CONFIDENTIALITY.

Failure to include this form in the bid response may mean that all information provided as part of the bid response will be open to ex-
amination and copying. The state considers other markings of confidential in the bid document to be insufficient. The undersigned
agrees to hold the state harmless for any damages arising out of the release of any materials unless they are specifically identified
above.


Company Name                            ___________________________________________

Authorized Representative               ___________________________________________
Type or Print Title


Authorized Representative               ___________________________________________
Signature


Date                                    ___________________________________________

This document can be made available in accessible formats to qualified individuals with disabilities.
State of Wisconsin                                                                                         Date: 11/27/02
Dept. of Workforce Development            Request for Bid No. DWD-1962-JH                                   Page 34 of 42




                                        14.0 VENDOR AGREEMENT
                                 STATE OF WISCONSIN, DEPARTMENT OF ADMINISTRATION
                                                               WISCONSIN'S COOPERATIVE PURCHASING SERVICE
                                                                                                        DOA-3333 N(R01/91)




Wisconsin statutes (S. 16.73 Wis. Stat.) establishes this program that allows Wisconsin municipalities to purchase through
State contracts, when the vendors agree to extend their terms to them. Participating in the Service gives vendors opportuni-
ties for additional sales without additional bidding. Municipalities use the Service to expedite purchases. A "municipality"
is define as any county, city, village, town, school district, board of school directors, sewer district, drainage district, voca-
tional, technical and adult education district or any other public body having the authority to award public contracts.

If you agree to make the products or services of this contracts available to Wisconsin municipalities, the Department of
Administration will provide the information through a subscriber Service. Interested municipalities:

... will contact you directly to place orders referencing the State Purchasing Operational Bulletin Number; and

... are responsible for receipt, acceptance, inspection of goods directly from the vendor and make payment directly to the
vendor.

A vendor in the Services, may specify the minimum order sizes by volume or dollar amount, additional charges beyond
normal delivery areas other minimal changes for municipalities.

The State of Wisconsin is not a party to these purchases or any dispute arising from these purchases and is not liable for
delivery or payment of any of these purchases.

 YOUR DECISION ON PARTICIPATING IN THIS SERVICES HAS NO EFFECT IN AWARDING THE CONTRACT.

              I agree, to making the product or services of this bid available to Wisconsin municipalities with any special
              conditions noted below:



              I do not agree to making the products or services on this bid available to Wisconsin municipalities at the
              terms and conditions and prices bid.

 Signature                                                                         Date

 Name (type or print)                                                              Title

 Company                                                                           Telephone
                                                                                   (       )
 Address (Street)                                    City                                State          Zip

 Request for Bid Number                                                             Commodity/Service
State of Wisconsin                                                                                        Date: 11/27/02
Dept. of Workforce Development            Request for Bid No. DWD-1962-JH                                  Page 35 of 42



                                               15.0 LOBBYING FORM
Certification for Contracts, Grants, Loans, and Cooperative Agreements
The undersigned certifies, to the best of his or her knowledge and belief, that:

(1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for in-
fluencing or attempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of
Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract the making of
any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, con-
tinuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement.

(2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or at-
tempting to influence an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or
an employee of a Member of Congress in connection with this Federal contract grant, loan, or cooperative agreement, the
undersigned shall complete and submit Standard Form-LLL, “Disclosure Form to Report Lobbying,” in accordance with its
instructions.

(3) The undersigned shall require that the language of this certification be included in the award documents for all
subawards at all tiers (including subcontracts, subgrants, and contracts under grants, loans and cooperative agreements) and
that all subrecipients shall certify and disclose accordingly.

This certification is a material representation of fact upon which reliance was placed when this transaction was made or en-
tered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Section
1352, title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less
than $10,000 and not more than $100,000 for each such failure.




______________________________                                             __________________________
Signature                                                                  Date
Agency Director’s Name or Designee
(If designee, attach Designee Authorization)


_______________________________
Name printed
         State of Wisconsin                                                                                                                                      Date: 11/27/02
         Dept. of Workforce Development                                   Request for Bid No. DWD-1962-JH                                                         Page 36 of 42

                                                                     DISCLOSURE OF LOBBYING ACTIVITIES FORM
                                                                                                                                                                                    Approved by OMB
                                                                                                                                                                                           0348-0046
                                                                                                                                                                       (Reproduced by DWD/DWSBDS
                                                          Complete this form to disclose lobbying activities pursuant to 31 U.S.C. 1352
                                                                           (See reverse for public burden disclosure.)
1.             Type of Federal Action:                                                2.      Status of Federal Action:                         3.      Report Type:

     □   a.       contract                                                             □       a.     bid/offer/application                      □     a.   initial filing
     □   b.       grant                                                                □       b.     initial award                              □     b.   material change
     □   c.       cooperative agreement                                                □       c.     post award
     □   d.       loan                                                                                                                               For Material Change Only:
     □   e.       loan guarantee
     □   f.       loan insurance                                                                                                                               Year ______ quarter ______
                                                                                                                                                               Date of last report __________

4.            Name and Address of Reporting Entity:                                                                             5.    If Reporting Entity in No. 4 is Subawardee, Enter Name and
                                                                                                                                      Address of Prime:
              □   Prime                          □    Subawardee
                                                      Tier ______, if known:

              Congressional District, if known:                                                                                       Congressional District, if known:


6.       Federal Department/Agency:                                                                                             7.    Federal Program Name/Description:


                                                                                                                                      CFDA Number, if applicable:

8.       Federal Action Number, if known:                                                                                       9.    Award Amount, if known:

                                                                                                                                      $

10.      a.       Name and Address of Lobbying Entity                                                                           10.   b.   Individuals Performing Services (including address if
                  (if individual, last name, first name, MI):                                                                              different from No. 10a) (last name, first name, MI):


11.      Amount of Payment (check all that apply):                                                                              13.   Type of Payment (check all that apply):

         $ _______________                                □ actual              □ planned                                             □    a.    retainer
                                                                                                                                      □    b.    one-time fee
                                                                                                                                      □    c.    commission
                                                                                                                                      □    d.    contingent fee
                                                                                                                                      □    e.    deferred
                                                                                                                                      □    f.    other; specify: ___________________

12.      Form of Payment (check all that apply):

         □        a.   cash
         □        b.   in-kind; specify:              nature ________________
                                                      value ________________

14.      Brief Description of Services Performed or to be Performed and Date(s) of Service, including officer(s), employee(s), or Member(s) contacted, for Pay-
         ment indicated in Item 11:


15.      Continuation Sheet(s) SF-LLL-A attached:                                    □ Yes               □ No

16.      Information requested through this form is authorized by title 31 U.S.C. section 1352. This disclosure of lobby-       Signature: __________________________________
         ing activities is a material representation of fact upon which reliance was placed by the tier above when this
         transaction was made or entered into. This disclosure is required pursuant to 31 U.S.C. 1352. This information
         will be reported to the Congress semi—annually and will be available for public inspection. Any person who             Print Name: ________________________________
         fails to file the required disclosure shall be subject to a civil penalty of not less than $10,000 and not more than
         $100,000 for each such failure.
                                                                                                                                Title: ______________________________________

                                                                                                                                Tele. No.: _________________ Date: ____________
 State of Wisconsin                                                              Date: 11/27/02
 Dept. of Workforce Development   Request for Bid No. DWD-1962-JH                 Page 37 of 42

                                     DISCLOSURE OF LOBBYING ACTIVITIES                            0348-0046
                                            CONTINUATION SHEET                                      (cont.)




Reporting Entity: __________________________________________________   Page ______ of ______
State of Wisconsin                                                                                                                 Date: 11/27/02
Dept. of Workforce Development                     Request for Bid No. DWD-1962-JH                                                  Page 38 of 42

                 INSTRUCTIONS FOR COMPLETION OF SF-LLL, DISCLOSURE OF LOBBYING ACTIVITIES

This disclosure form shall be completed by the reporting entity, whether subawardee or prime Federal recipient, at the initiation or receipt of a covered
Federal action, or a material change to a previous filing, pursuant to title 31 U.S.C. section 1352. The filing of a form is required for each payment or
agreement to make payment to any lobbying entity for influencing or attempting to influence an officer or employee of any agency, a Member of Congress,
an officer or employee of Congress, or an employee of a Member of Congress in connection with a covered Federal action. Use the SF-LLL-A Continuation
Sheet for additional information if the space on the form is inadequate. Complete all items that apply for both the initial filing and material change report.
Refer to the implementing guidance published by the Office of Management and Budget for additional information.

1.      Identify the type of covered Federal action for which lobbying activity is and/or has been secured to influence the outcome of a covered Federal
        action.

2.      Identify the status of the covered Federal action.

3.      Identify the appropriate classification of this report. If this is a follow-up report caused by a material change to the information previously reported,
        enter the year and quarter in which the change occurred. Enter the date of the last previously submitted report by this reporting entity for this cov-
        ered Federal action.

4.      Enter the full name, address, city, state and zip code of the reporting entity. Include Congressional District, if known. C heck the appropriate classi-
        fication of the reporting entity that designates if it is, or expects to be, a prime or subaward recipient. Identify the tier of the subawardee, e.g., the
        first subawardee of the prime is the 1st tier. Subawards include but are not limit to subcontracts, subgrants ad contract awards under grants.

5.      If the organization filing the report in item 4 checks (Subawardee), then enter the full name, address, city, state and zip code of the prime Federal
        recipient. Include Congressional District, if known.

6.      Enter the name of the Federal agency making the award or loan commitment. Include at least one organizational level below agency name, if
        known. For example, Department of Transportation, United States Coast Guard.

7.      Enter the Federal program name or description for the covered Federal action (item 1). If known, enter the full Catalog of Federal Domestic Assis-
        tance (CFDA) number for grants, cooperative agreements, loans, and loan commitments.

8.      Enter the most appropriate Federal identifying number available for the Federal action identified in item 1 (e.g., Request for Proposal (RFP number;
        Invitation for Bid (IFB) number; grant announcement number; the contract grant, or loan award number; the application/proposal control number
        assigned by the Federal agency). Include prefixes, e.g., “RFP-90-001.”

9.      For a covered Federal action where there has been an award or loan commitment by the Federal agency, enter the Federal amount of the award/loan
        commitment for the prime entity identified in item 4 or 5.

10.     (a)   Enter the full name, address, city, state and zip code of the lobbying entity engaged by the reporting entity identified in item 4 to influence the
              covered Federal action.

        (b)   Enter the full names of the individual(s) performing services, and include full address if different from 10 (a). Enter Last Name, First Name,
              and Middle Initial (MI).

11.     Enter the amount of compensation paid or reasonable expected to be paid by the reporting entity (item 4) to the lobbying enti ty (item 10). Indicate
        whether the payment has been made (actual) or will be made (planned). Check all boxes that apply. If this is a material change report, enter the
        cumulative amount of payment made or planned to be made.

12.     Check the appropriate box(es). Check all boxes that apply. If payment is made through an in-kind contribution, specify the nature and value of the
        in-kind payment.

13.     Check the appropriate box(es). Check all boxes that apply. If other, specify nature.

14.     Provide a specific and detailed description of the services that the lobbyist has performed, or will be expected to perform, and the date(s) of any
        services rendered. Include all preparatory and related activity, not just time spent in actual contact with Federal officials. Identify the Federal offi-
        cial(s) or employee(s) contacted or the officer(s), employee(s), or Member(s) of Congress that were contacted.

15.     Check whether or not a SF-LLL-A Continuation Sheet(s) is attached.

16.     The certifying official shall sign and date the form, print his/her name, title, and telephone number.


Public reporting burden for this collection of information is estimated to average 30 minutes per response, including time for reviewing instructions, search-
ing existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of informat ion. Send comments regard-
ing the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the Office of Management
and Budget, Paperwork Reduction Project (0348-0046), cWashington, D.C. 20503.
State of Wisconsin                                                                                            Date: 11/27/02
Dept. of Workforce Development             Request for Bid No. DWD-1962-JH                                     Page 39 of 42

                                                                         9.0    METHOD OF AWARD: Award shall be made to the lowest
16.0 STATE STANDARD TERMS AND                                                   responsible, responsive bidder unless otherwise specified.
     CONDITIONS                                                          10.0   ORDERING: Purchase orders or releases via purchasing
                                                                                cards shall be placed directly to the contractor by an au-
1.0   SPECIFICATIONS: The specifications in this request are                    thorized agency. No other purchase orders are authorized.
      the minimum acceptable. When specific manufacturer and
      model numbers are used, they are to establish a design,            11.0   PAYMENT TERMS AND INVOICING: The State of Wis-
      type of construction, quality, functional capability and/or per-          consin normally will pay properly submitted vendor invoices
      formance level desired. When alternates are bid/proposed,                 within thirty (30) days of receipt providing goods and/or ser-
      they must be identified by manufacturer, stock number, and                vices have been delivered, installed (if required), and ac-
      such other information necessary to establish equivalency.                cepted as specified.
      The State of Wisconsin shall be the sole judge of equivalen-
      cy. Bidders/proposers are cautioned to avoid bidding alter-               Invoices presented for payment must be submitted in ac-
      nates to the specifications which may result in rejection of              cordance with instructions contained on the purchase order
      their bid.                                                                including reference to purchase order number and submittal
                                                                                to the correct address for processing.
2.0   DEVIATIONS AND EXCEPTIONS: Deviations and excep-
      tions from original text, terms, conditions, or specifications            A good faith dispute creates an exception to prompt pay-
      shall be described fully, on the bidder's/proposer's letter-              ment.
      head, signed, and attached to the request. In the absence
      of such statement, the bid shall be accepted as in strict          12.0   TAXES: The State of Wisconsin and its agencies are ex-
      compliance with all terms, conditions, and specifications and             empt from payment of all federal tax and Wisconsin state
      the bidders/proposers shall be held liable.                               and local taxes on its purchases except Wisconsin excise
                                                                                taxes as described below.
3.0   QUALITY: Unless otherwise indicated in the request, all
      material shall be first quality. Items which are used, demon-             The State of Wisconsin, including all its agencies, is re-
      strators, obsolete, seconds, or which have been discontin-                quired to pay the Wisconsin excise or occupation tax on its
      ued are unacceptable without prior written approval by the                purchase of beer, liquor, wine, cigarettes, tobacco prod-
      State of Wisconsin.                                                       ucts, motor vehicle fuel and general aviation fuel. However,
                                                                                it is exempt from payment of Wisconsin sales or use tax on
4.0   QUANTITIES: The quantities shown on this request are                      its purchases. The State of Wisconsin may be subject to
      based on estimated needs. The state reserves the right to                 other states' taxes on its purchases in that state depending
      increase or decrease quantities to meet actual needs.                     on the laws of that state. Contractors performing construc-
                                                                                tion activities are required to pay state use tax on the cost
5.0   DELIVERY: Deliveries shall be F.O.B. destination freight                  of materials.
      prepaid and included unless otherwise specified.
                                                                         13.0   GUARANTEED DELIVERY: Failure of the contractor to
6.0   PRICING AND DISCOUNT: The State of Wisconsin quali-                       adhere to delivery schedules as specified or to promptly re-
      fies for governmental discounts and its educational institu-              place rejected materials shall render the contractor liable
      tions also qualify for educational discounts. Unit prices shall           for all costs in excess of the contract price when alternate
      reflect these discounts.                                                  procurement is necessary. Excess costs shall include the
                                                                                administrative costs.
      6.1    Unit prices shown on the bid or contract shall be the       14.0   ENTIRE AGREEMENT: These Standard Terms and Con-
             price per unit of sale (e.g., gal., cs., doz., ea.) as             ditions shall apply to any contract or order awarded as a re-
             stated on the request or contract. For any given                   sult of this request except where special requirements are
             item, the quantity multiplied by the unit price shall es-          stated elsewhere in the request; in such cases, the special
             tablish the extended price, the unit price shall govern            requirements shall apply. Further, the written contract
             in the bid evaluation and contract administration.                 and/or order with referenced parts and attachments shall
                                                                                constitute the entire agreement and no other terms and
      6.2    Prices established in continuing agreements and                    conditions in any document, acceptance, or acknowledg-
             term contracts may be lowered due to general market                ment shall be effective or binding unless expressly agreed
             conditions, but prices shall not be subject to increase            to in writing by the contracting authority.
             for ninety (90) calendar days from the date of award.
             Any increase proposed shall be submitted to the con-        15.0   APPLICABLE LAW: This contract shall be governed under
             tracting agency thirty (30) calendar days before the               the laws of the State of Wisconsin. The contractor shall at
             proposed effective date of the price increase, and                 all times comply with and observe all federal and state
             shall be limited to fully documented cost increases to             laws, local laws, ordinances, and regulations which are in
             the contractor which are demonstrated to be                        effect during the period of this contract and which in any
             industrywide. The conditions under which price in-                 manner affect the work or its conduct. The State of Wis-
             creases may be granted shall be expressed in bid                   consin reserves the right to cancel any contract with a fed-
             documents and contracts or agreements.                             erally debarred contractor or a contractor which is presently
                                                                                identified on the list of parties excluded from federal pro-
      6.3    In determination of award, discounts for early pay-                curement and non-procurement contracts.
             ment will only be considered when all other con-
             ditions are equal and when payment terms allow at           16.0   ANTITRUST ASSIGNMENT: The contractor and the State
             least fifteen (15) days, providing the discount terms              of Wisconsin recognize that in actual economic practice,
             are deemed favorable. All payment terms must allow                 overcharges resulting from antitrust violations are in fact
             the option of net thirty (30).                                     usually borne by the State of Wisconsin (purchaser).
                                                                                Therefore, the contractor hereby assigns to the State of
7.0   UNFAIR SALES ACT: Prices quoted to the State of Wis-                      Wisconsin any and all claims for such overcharges as to
      consin are not governed by the Unfair Sales Act.                          goods, materials or services purchased in connection with
                                                                                this contract.
8.0   ACCEPTANCE-REJECTION:              The State of Wisconsin
      reserves the right to accept or reject any or all                  17.0   ASSIGNMENT: No right or duty in whole or in part of the
      bids/proposals, to waive any technicality in any bid submit-              contractor under this contract may be assigned or dele-
      ted, and to accept any part of a bid as deemed to be in the               gated without the prior written consent of the State of Wis-
      best interests of the State of Wisconsin.                                 consin.
      Bids/proposals MUST be date and time stamped by the                18.0   WORK CENTER CRITERIA: A work center must be certi-
      soliciting purchasing office on or before the date and time               fied under s. 16.752, Wis. Stats., and must ensure that
      that the bid is due. Bids/proposals date and time stamped                 when engaged in the production of materials, supplies or
      in another office will be rejected. Receipt of a bid by the               equipment or the performance of contractual services, not
      mail system does not constitute receipt of a bid by the pur-              less than seventy-five percent (75%) of the total hours of di-
      chasing office.                                                           rect labor are performed by severely handicapped individu-
                                                                                als.
State of Wisconsin                                                                                            Date: 11/27/02
Dept. of Workforce Development             Request for Bid No. DWD-1962-JH                                     Page 40 of 42

19.0   NONDISCRIMINATION / AFFIRMATIVE ACTION: In con-                                 combined single limit for automobile liability and
       nection with the performance of work under this contract,                       property damage.
       the contractor agrees not to discriminate against any
       employe or applicant for employment because of age, race,                23.3   The state reserves the right to require higher or lower
       religion, color, handicap, sex, physical condition, develop-                    limits where warranted.
       mental disability as defined in s. 51.01(5), Wis. Stats., sex-
       ual orientation as defined in s. 111.32(13m), Wis. Stats., or     24.0   CANCELLATION: The State of Wisconsin reserves the
       national origin. This provision shall include, but not be lim-           right to cancel any contract in whole or in part without pen-
       ited to, the following: employment, upgrading, demotion or               alty due to nonappropriation of funds or for failure of the
       transfer; recruitment or recruitment advertising; layoff or              contractor to comply with terms, conditions, and specifica-
       termination; rates of pay or other forms of compensation;                tions of this contract.
       and selection for training, including apprenticeship. Except
       with respect to sexual orientation, the contractor further        25.0   VENDOR TAX DELINQUENCY: Vendors who have a de-
       agrees to take affirmative action to ensure equal employ-                linquent Wisconsin tax liability may have their payments
       ment opportunities.                                                      offset by the State of Wisconsin.
       19.1   Contracts estimated to be over twenty-five thousand        26.0   PUBLIC RECORDS ACCESS: It is the intention of the
              dollars ($25,000) require the submission of a written             state to maintain an open and public process in the solicita-
              affirmative action plan by the contractor. An exemp-              tion, submission, review, and approval of procurement ac-
              tion occurs from this requirement if the contractor has           tivities.
              a workforce of less than twenty-five (25) employees.
              Within fifteen (15) working days after the contract is            Bid openings are public unless otherwise specified. Rec-
              awarded, the contractor must submit the plan to the               ords may not be available for public inspection prior to is-
              contracting state agency for approval. Instructions               suance of the notice of intent to award or the award of the
              on preparing the plan and technical assistance re-                contract.
              garding this clause are available from the contracting
              state agency.                                              27.0   PROPRIETARY INFORMATION: Any restrictions on the
                                                                                use of data contained within a request, must be clearly
       19.2   The contractor agrees to post in conspicuous places,              stated in the bid itself. Proprietary information submitted in
              available for employees and applicants for employ-                response to a request will be handled in accordance with
              ment, a notice to be provided by the contracting state            applicable State of Wisconsin procurement regulations and
              agency that sets forth the provisions of the State of             the Wisconsin public records law. Proprietary restrictions
              Wisconsin's nondiscrimination law.                                normally are not accepted. However, when accepted, it is
                                                                                the vendor's responsibility to defend the determination in
       19.3   Failure to comply with the conditions of this clause              the event of an appeal or litigation.
              may result in the contractor's becoming declared an
              "ineligible" contractor, termination of the contract, or          27.1   Data contained in a bid, all documentation provided
              withholding of payment.                                                  therein, and innovations developed as a result of the
                                                                                       contracted commodities or services cannot by copy-
20.0   PATENT INFRINGEMENT: The contractor selling to the                              righted or patented. All data, documentation, and in-
       State of Wisconsin the articles described herein guarantees                     novations become the property of the State of Wis-
       the articles were manufactured or produced in accordance                        consin.
       with applicable federal labor laws. Further, that the sale or
       use of the articles described herein will not infringe any               27.2   Any material submitted by the vendor in response to
       United States patent. The contractor covenants that it will                     this request that the vendor considers confidential
       at its own expense defend every suit which shall be brought                     and proprietary information and which qualifies as a
       against the State of Wisconsin (provided that such contrac-                     trade secret, as provided in s. 19.36(5), Wis. Stats.,
       tor is promptly notified of such suit, and all papers therein                   or material which can be kept confidential under the
       are delivered to it) for any alleged infringement of any pa-                    Wisconsin public records law, must be identified on a
       tent by reason of the sale or use of such articles, and                         Designation of Confidential and Proprietary Informa-
       agrees that it will pay all costs, damages, and profits recov-                  tion form (DOA-3027). Bidders/proposers may re-
       erable in any such suit.                                                        quest the form if it is not part of the Request for
                                                                                       Bid/Request for Proposal package. Bid prices cannot
21.0   SAFETY REQUIREMENTS: All materials, equipment, and                              be held confidential.
       supplies provided to the State of Wisconsin must comply
       fully with all safety requirements as set forth by the Wis-       28.0   DISCLOSURE: If a state public official (s. 19.42, Wis.
       consin Administrative Code, the Rules of the Industrial                  Stats.), a member of a state public official's immediate
       Commission on Safety, and all applicable OSHA Stand-                     family, or any organization in which a state public official or
       ards.                                                                    a member of the official's immediate family owns or controls
                                                                                a ten percent (10%) interest, is a party to this agreement,
22.0   WARRANTY: Unless otherwise specifically stated by the                    and if this agreement involves payment of more than three
       bidder/proposer, equipment purchased as a result of this                 thousand dollars ($3,000) within a twelve (12) month peri-
       request shall be warranted against defects by the bid-                   od, this contract is voidable by the state unless appropriate
       der/proposer for one (1) year from date of receipt. The                  disclosure is made according to s. 19.45(6), Wis. Stats.,
       equipment manufacturer's standard warranty shall apply as                before signing the contract. Disclosure must be made to
       a minimum and must be honored by the contractor. The                     the State of Wisconsin Ethics Board, 44 East Mifflin Street,
       time limitation in this paragraph does not apply to the war-             Suite 601, Madison, Wisconsin 53703 (Telephone 608-266-
       ranty provided in paragraph 33.0.                                        8123).
23.0   INSURANCE RESPONSIBILITY: The contractor perform-                        State classified and former employees and certain Universi-
       ing services for the State of Wisconsin shall:                           ty of Wisconsin faculty/staff are subject to separate disclo-
                                                                                sure requirements, s. 16.417, Wis. Stats.
       23.1   Maintain worker's compensation insurance as re-
              quired by Wisconsin Statutes, for all employees en-        29.0   RECYCLED MATERIALS: The State of Wisconsin is re-
              gaged in the work.                                                quired to purchase products incorporating recycled mate-
                                                                                rials whenever technically and economically feasible. Bid-
       23.2   Maintain commercial liability, bodily injury and prop-            ders are encouraged to bid products with recycled content
              erty damage insurance against any claim(s) which                  which meet specifications.
              might occur in carrying out this agreement/contract.
              Minimum coverage shall be one million dollars              30.0   MATERIAL SAFETY DATA SHEET: If any item(s) on an
              ($1,000,000) liability for bodily injury and property             order(s) resulting from this award(s) is a hazardous chemi-
              damage including products liability and completed                 cal, as defined under 29CFR 1910.1200, provide one (1)
              operations. Provide motor vehicle insurance for all               copy of a Material Safety Data Sheet for each item with the
              owned, non-owned and hired vehicles that are used                 shipped container(s) and one (1) copy with the invoice(s).
              in carrying out this contract. Minimum coverage shall
              be one million dollars ($1,000,000) per occurrence         31.0   PROMOTIONAL ADVERTISING / NEWS RELEASES:
                                                                                Reference to or use of the State of Wisconsin, any of its
State of Wisconsin                                                           Date: 11/27/02
Dept. of Workforce Development             Request for Bid No. DWD-1962-JH    Page 41 of 42

       departments, agencies or other subunits, or any state offi-
       cial or employee for commercial promotion is prohibited.
       News releases pertaining to this procurement shall not be
       made without prior approval of the State of Wisconsin. Re-
       lease of broadcast e-mails pertaining to this procurement
       shall not be made without prior written authorization of the
       contracting agency.
32.0   HOLD HARMLESS: The contractor will indemnify and
       save harmless the State of Wisconsin and all of its officers,
       agents and employees from all suits, actions, or claims of
       any character brought for or on account of any injuries or
       damages received by any persons or property resulting
       from the operations of the contractor, or of any of its con-
       tractors, in prosecuting work under this agreement.
33.0   YEAR 2000 CONTRACT LANGUAGE: Contractor war-
       rants that: a) all goods, services and licenses sold or oth-
       erwise provided pursuant to this procurement have been
       tested for and are fully year 2000 compliant, which means
       they are capable of correctly and consistently handling all
       date-based functions before, during and after the year
       2000; b) the date change from 1999 to 2000, or any other
       date changes, will not prevent such goods, services or li-
       censes from operating in a merchantable manner, for the
       purposes intended and in accordance with all applicable
       plans and specifications and without interruption before,
       during and after the year 2000; and c) contractor’s internal
       systems, and those of contractor’s vendors, are year 2000
       compliant, such that contractor will be able to deliver such
       goods, services and licenses as required by this procure-
       ment.
State of Wisconsin                                                                                             Date: 11/27/02
Dept. of Workforce Development            Request for Bid No. DWD-1962-JH                                       Page 42 of 42

17.0 SUPPLEMENTAL STANDARD TERMS AND CONDITIONS FOR PROCUREMENT OF
     SERVICES
1.0   ACCEPTANCE OF BID CONTENT: The contents of the bid of the successful contractor will become contractual obligations if
      procurement action ensues.

2.0   CERTIFICATION OF INDEPENDENT PRICE DETERMINATION: By signing this bid, the bidder certifies, and in the case of a
      joint bid, each party thereto certifies as to its own organization, that in connection with this procurement:

      2.1    The prices in this bid have been arrived at independently, without consultation, communication, or agreement, for the
             purpose of restricting competition, as to any matter relating to such prices with any other bidder/proposer or with any
             competitor;

      2.2    Unless otherwise required by law, the prices which have been quoted in this bid have not been knowingly disclosed by
             the bidder/proposer and will not knowingly be disclosed by the bidder/proposer prior to opening in the case of an adver-
             tised procurement or prior to award in the case of a negotiated procurement, directly or indirectly to any other bid-
             der/proposer or to any competitor; and

      2.3    No attempt has been made or will be made by the bidder/proposer to induce any other person or firm to submit or not
             to submit a bid for the purpose of restricting competition.

      2.4    Each person signing this bid certifies that: He/she is the person in the bidder's/proposer's organization responsible
             within that organization for the decision as to the prices being offered herein and that he/she has not participated, and
             will not participate, in any action contrary to 2.1 through 2.3 above; (or)

             He/she is not the person in the bidder's/proposer's organization responsible within that organization for the decision as
             to the prices being offered herein, but that he/she has been authorized in writing to act as agent for the persons re-
             sponsible for such decisions in certifying that such persons have not participated, and will not participate in any action
             contrary to 2.1 through 2.3 above, and as their agent does hereby so certify; and he/she has not participated, and will
             not participate, in any action contrary to 2.1 through 2.3 above.

3.0   DISCLOSURE OF INDEPENDENCE AND RELATIONSHIP:

      3.1    Prior to award of any contract, a potential contractor shall certify in writing to the procuring agency that no relationship
             exists between the potential contractor and the procuring or contracting agency that interferes with fair competition or is
             a conflict of interest, and no relationship exists between the contractor and another person or organization that consti-
             tutes a conflict of interest with respect to a state contract. The Department of Administration may waive this provision,
             in writing, if those activities of the potential contractor will not be adverse to the interests of the state.

      3.2    Contractors shall agree as part of the contract for services that during performance of the contract, the contractor will
             neither provide contractual services nor enter into any agreement to provide services to a person or organization that is
             regulated or funded by the contracting agency or has interests that are adverse to the contracting agency. The De-
             partment of Administration may waive this provision, in writing, if those activities of the contractor will not be adverse to
             the interests of the state.

4.0   DUAL EMPLOYMENT: Section 16.417, Wis. Stats., prohibits an individual who is a State of Wisconsin employe or who is
      retained as a consultant full-time by a State of Wisconsin agency from being retained as a consultant by the same or another
      State of Wisconsin agency where the individual receives more than $12,000 as compensation for the individual’s services dur-
      ing the same year. This prohibition does not apply to individuals who have full-time appointments for less than twelve (12)
      months during any period of time that is not included in the appointment. It does not include corporations or partnerships.

5.0   EMPLOYMENT: The contractor will not engage the services of any person or persons now employed by the State of Wiscon-
      sin, including any department, commission or board thereof, to provide services relating to this agreement without the written
      consent of the employing agency of such person or persons and of the contracting agency.

6.0   CONFLICT OF INTEREST: Private and non-profit corporations are bound by ss. 180.0831, 180.1911(1), and 181.225, Wis.
      Stats., regarding conflicts of interests by directors in the conduct of state contracts.

7.0   RECORDKEEPING AND RECORD RETENTION: The contractor shall establish and maintain adequate records of all expend-
      itures incurred under the contract. All records must be kept in accordance with generally accepted accounting procedures. All
      procedures must be in accordance with federal, state and local ordinances.

      The contracting agency shall have the right to audit, review, examine, copy, and transcribe any pertinent records or documents
      relating to any contract resulting from this bid held by the contractor. The contractor will retain all documents applicable to the
      contract for a period of not less than three (3) years after final payment is made.

				
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