HB 329-2009 Non-formal learning - Guidelines for learning services providers
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HB 329—2009
Handbook
learning services providers
Non-formal learning—Guidelines for
HB 329—2009
This Australian Handbook was prepared by Committee MB-016, Education, Learning and
Development. It was approved on behalf of the Council of Standards Australia on
27 April 2009.
This Handbook was published on 15 May 2009.
The following are represented on Committee MB-016:
• Adult Learning Australia
• Australian Council for Educational Research
• Australian Council of Trade Unions
• Australian Human Resources Institute
• Australian Institute of Management NSW and ACT
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• Department of Education and Training (WA)
• Engineers Australia
• Innovation Business Skills Australia
• Institute of Learning & Development Professionals
• RABQSA International
• VISTA Association of VET Professionals
Standards Australia wishes to acknowledge the participation of the expert individuals that
contributed to the development of this Handbook through their representation on the
Committee.
Keeping Standards up-to-date
Australian Standards® are living documents that reflect progress in science, technology and
systems. To maintain their currency, all Standards are periodically reviewed, and new editions
are published. Between editions, amendments may be issued.
Standards may also be withdrawn. It is important that readers assure themselves they are
using a current Standard, which should include any amendments that may have been
published since the Standard was published.
Detailed information about Australian Standards, drafts, amendments and new projects can
be found by visiting www.standards.org.au
Standards Australia welcomes suggestions for improvements, and encourages readers to
notify us immediately of any apparent inaccuracies or ambiguities. Contact us via email at
mail@standards.org.au, or write to Standards Australia, GPO Box 476, Sydney, NSW 2001.
HB 329—2009
Handbook
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.
Non-formal learning—Guidelines for
learning services providers
First published as HB 329—2009.
COPYRIGHT
© Standards Australia
All rights are reserved. No part of this work may be reproduced or copied in any form or by
any means, electronic or mechanical, including photocopying, without the written
permission of the publisher.
Published by Standards Australia GPO Box 476, Sydney, NSW 2001, Australia
ISBN 0 7337 9149 2
HB 329—2009 2
PREFACE
This Handbook was prepared by Standards Australia Committee MB-016, Education,
Learning and Development.
The objective of this Handbook is to provide guidelines for quality and professional
performance and practice, and a common reference for Learning Services Providers (LSP)
and their clients in the design, development and delivery of non-formal education, training
and development. This Handbook is designed for the Australian education learning and
development sector and has been developed in association with relevant adopted
International Standards Organization (ISO) standards such as AS ISO 10015, Quality
management—Guidelines for training.
The Handbook uses the term ‘learning services’ rather than ‘training’, to encourage a focus
on the learner and the results of the process, and to emphasise the full range of options
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available for delivering learning services. Similarly any reference to 'practitioners' or
'professionals' is intended to encourage a broader understanding of their roles not to
provide a distinction in the services they provide.
3 HB 329—2009
CONTENTS
Page
FOREWORD...............................................................................................................4
1 SCOPE .........................................................................................................5
2 REFERENCED DOCUMENTS ......................................................................5
3 GLOSSARY OF TERMS................................................................................5
4 THE ROLE OF THE LEARNING SERVICES PROVIDER...............................7
5 PROVIDING LEARNING SERVICES .............................................................8
6 MANAGEMENT AND SUPPORT SYSTEMS ...............................................12
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HB 329—2009 4
FOREWORD
Within its brief of ‘standardization in the practice of education learning and development’,
the Standards Australia Committee MB-016 has taken the position that learning is about
internalisation and experience (lifelong learning) and constructing knowledge.
This Handbook will provide guidelines to ensure learning services practitioners and
professionals engaged in the delivery of non-formal learning are able to define, modify and
change practice to improve quality, effectiveness and learning productivity.
This Handbook focuses on the capability of Learning Services Providers (LSPs), and is
intended to assist organizations to select a learning services provider who will meet the
organization’s needs and expectations for competence development.
This Handbook adopts a competency-based approach, i.e. it identifies the competence of
LSPs to enable successful transfer and application of learning to the workplace. The
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process, and hence the quality of the outcome, depends on first determining the
competencies necessary to perform work consistently and to measurable standards, and
then designing and planning the learning process to impart knowledge and develop those
necessary competencies.
5 HB 329—2009
STANDARDS AUSTRALIA
Handbook
Non-formal learning—Guidelines for learning services providers
1 SCOPE
This Handbook offers guidelines for professional performance and an approach to achieving
quality and consistency in the provision of learning services. It can be used as a common
reference for learning services providers and their clients in the design, development,
delivery and evaluation of non-formal education, training and development.
This Handbook may also be used to assist in cross-sectoral integration. It can support the
process of establishing equivalence, regardless of the similarity or differences of the
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education processes involved, including the processes of delivery, teaching, methodology
and appraisal.
The scope of this Handbook includes blended learning methods of delivery, classroom and
work-based instruction, workplace learning formats and community based learning. It does
not include formal education programs, such as those leading to the award of accredited or
formal qualifications. The guidance that this Handbook provides is not intended to be used
as the basis for the registration or certification under formal quality frameworks, e.g. The
Australian Quality Training Framework.
2 REFERENCED DOCUMENTS
AS ISO 10015, Quality management—Guidelines for training
3 GLOSSARY OF TERMS
For the purposes of this document, the following terms and definitions apply:
Term Definition
Adult learning All forms of learning undertaken after having left initial
[formal] education and training, however far this process
may have gone, e.g. including vocational qualification or
tertiary education. (Not normally used to refer to
learning undertaken by persons under 16 years of age).
AQTF Australian Quality Training Framework (A Nationally
recognised Quality Standard for accredited training
providers). This framework is out of the current scope of
this Handbook; however it does form part of a
knowledge base for the current Handbook.
Capability The capacity and ability of an organization, system or
process to consistently provide a service or product that
will fulfil requirements and achieve the outcomes
intended.
Competence The demonstrated performance and application of
knowledge to perform a required skill or activity to a
specific, predetermined standard.
www.standards.org.au © Standards Australia
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HB 329-2009, Non-formal learning - Guidelines for
learning services providers
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