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HB 329-2009 Non-formal learning - Guidelines for learning services providers

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                                                                                                                 HB 329—2009




                                                                                                      Handbook



                                                                 learning services providers
                                                                 Non-formal learning—Guidelines for
                                                                                                                               HB 329—2009
                                                                                           This Australian Handbook was prepared by Committee MB-016, Education, Learning and
                                                                                           Development. It was approved on behalf of the Council of Standards Australia on
                                                                                           27 April 2009.
                                                                                           This Handbook was published on 15 May 2009.




                                                                                           The following are represented on Committee MB-016:

                                                                                               •    Adult Learning Australia
                                                                                               •    Australian Council for Educational Research
                                                                                               •    Australian Council of Trade Unions
                                                                                               •    Australian Human Resources Institute
                                                                                               •    Australian Institute of Management NSW and ACT
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                                                                                               •    Department of Education and Training (WA)
                                                                                               •    Engineers Australia
                                                                                               •    Innovation Business Skills Australia
                                                                                               •    Institute of Learning & Development Professionals
                                                                                               •    RABQSA International
                                                                                               •    VISTA Association of VET Professionals




                                                                                           Standards Australia wishes to acknowledge the participation of the expert individuals that
                                                                                           contributed to the development of this Handbook through their representation on the
                                                                                           Committee.




                                                                                           Keeping Standards up-to-date
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                                                                                           systems. To maintain their currency, all Standards are periodically reviewed, and new editions
                                                                                           are published. Between editions, amendments may be issued.

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                                                                                           using a current Standard, which should include any amendments that may have been
                                                                                           published since the Standard was published.

                                                                                           Detailed information about Australian Standards, drafts, amendments and new projects can
                                                                                           be found by visiting www.standards.org.au

                                                                                           Standards Australia welcomes suggestions for improvements, and encourages readers to
                                                                                           notify us immediately of any apparent inaccuracies or ambiguities. Contact us via email at
                                                                                           mail@standards.org.au, or write to Standards Australia, GPO Box 476, Sydney, NSW 2001.
                                                                                                                                                              HB 329—2009




                                                                                           Handbook
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.




                                                                                           Non-formal learning—Guidelines for
                                                                                           learning services providers




                                                                                           First published as HB 329—2009.




                                                                                           COPYRIGHT
                                                                                           © Standards Australia
                                                                                           All rights are reserved. No part of this work may be reproduced or copied in any form or by
                                                                                           any means, electronic or mechanical, including photocopying, without the written
                                                                                           permission of the publisher.
                                                                                           Published by Standards Australia GPO Box 476, Sydney, NSW 2001, Australia
                                                                                           ISBN 0 7337 9149 2
                                                                                           HB 329—2009                                       2




                                                                                                                                       PREFACE
                                                                                                This Handbook was prepared by Standards Australia Committee MB-016, Education,
                                                                                                Learning and Development.
                                                                                                The objective of this Handbook is to provide guidelines for quality and professional
                                                                                                performance and practice, and a common reference for Learning Services Providers (LSP)
                                                                                                and their clients in the design, development and delivery of non-formal education, training
                                                                                                and development. This Handbook is designed for the Australian education learning and
                                                                                                development sector and has been developed in association with relevant adopted
                                                                                                International Standards Organization (ISO) standards such as AS ISO 10015, Quality
                                                                                                management—Guidelines for training.
                                                                                                The Handbook uses the term ‘learning services’ rather than ‘training’, to encourage a focus
                                                                                                on the learner and the results of the process, and to emphasise the full range of options
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                                                                                                available for delivering learning services. Similarly any reference to 'practitioners' or
                                                                                                'professionals' is intended to encourage a broader understanding of their roles not to
                                                                                                provide a distinction in the services they provide.
                                                                                                                                                       3                                                     HB 329—2009




                                                                                                                                              CONTENTS

                                                                                                                                                                                                               Page

                                                                                           FOREWORD...............................................................................................................4
                                                                                                 1     SCOPE .........................................................................................................5
                                                                                                 2     REFERENCED DOCUMENTS ......................................................................5
                                                                                                 3     GLOSSARY OF TERMS................................................................................5
                                                                                                 4     THE ROLE OF THE LEARNING SERVICES PROVIDER...............................7
                                                                                                 5     PROVIDING LEARNING SERVICES .............................................................8
                                                                                                 6     MANAGEMENT AND SUPPORT SYSTEMS ...............................................12
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                                                                                           HB 329—2009                                       4




                                                                                                                                      FOREWORD
                                                                                                Within its brief of ‘standardization in the practice of education learning and development’,
                                                                                                the Standards Australia Committee MB-016 has taken the position that learning is about
                                                                                                internalisation and experience (lifelong learning) and constructing knowledge.
                                                                                                This Handbook will provide guidelines to ensure learning services practitioners and
                                                                                                professionals engaged in the delivery of non-formal learning are able to define, modify and
                                                                                                change practice to improve quality, effectiveness and learning productivity.
                                                                                                This Handbook focuses on the capability of Learning Services Providers (LSPs), and is
                                                                                                intended to assist organizations to select a learning services provider who will meet the
                                                                                                organization’s needs and expectations for competence development.
                                                                                                This Handbook adopts a competency-based approach, i.e. it identifies the competence of
                                                                                                LSPs to enable successful transfer and application of learning to the workplace. The
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                                                                                                process, and hence the quality of the outcome, depends on first determining the
                                                                                                competencies necessary to perform work consistently and to measurable standards, and
                                                                                                then designing and planning the learning process to impart knowledge and develop those
                                                                                                necessary competencies.
                                                                                                                                                 5                                      HB 329—2009



                                                                                                                                  STANDARDS AUSTRALIA


                                                                                                                                           Handbook
                                                                                                                Non-formal learning—Guidelines for learning services providers


                                                                                                 1 SCOPE
                                                                                                 This Handbook offers guidelines for professional performance and an approach to achieving
                                                                                                 quality and consistency in the provision of learning services. It can be used as a common
                                                                                                 reference for learning services providers and their clients in the design, development,
                                                                                                 delivery and evaluation of non-formal education, training and development.
                                                                                                 This Handbook may also be used to assist in cross-sectoral integration. It can support the
                                                                                                 process of establishing equivalence, regardless of the similarity or differences of the
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                                                                                                 education processes involved, including the processes of delivery, teaching, methodology
                                                                                                 and appraisal.
                                                                                                 The scope of this Handbook includes blended learning methods of delivery, classroom and
                                                                                                 work-based instruction, workplace learning formats and community based learning. It does
                                                                                                 not include formal education programs, such as those leading to the award of accredited or
                                                                                                 formal qualifications. The guidance that this Handbook provides is not intended to be used
                                                                                                 as the basis for the registration or certification under formal quality frameworks, e.g. The
                                                                                                 Australian Quality Training Framework.

                                                                                                 2 REFERENCED DOCUMENTS
                                                                                                 AS ISO 10015, Quality management—Guidelines for training

                                                                                                 3 GLOSSARY OF TERMS
                                                                                                 For the purposes of this document, the following terms and definitions apply:


                                                                                                   Term                             Definition
                                                                                                   Adult learning                   All forms of learning undertaken after having left initial
                                                                                                                                    [formal] education and training, however far this process
                                                                                                                                    may have gone, e.g. including vocational qualification or
                                                                                                                                    tertiary education. (Not normally used to refer to
                                                                                                                                    learning undertaken by persons under 16 years of age).
                                                                                                   AQTF                             Australian Quality Training Framework (A Nationally
                                                                                                                                    recognised Quality Standard for accredited training
                                                                                                                                    providers). This framework is out of the current scope of
                                                                                                                                    this Handbook; however it does form part of a
                                                                                                                                    knowledge base for the current Handbook.
                                                                                                   Capability                       The capacity and ability of an organization, system or
                                                                                                                                    process to consistently provide a service or product that
                                                                                                                                    will fulfil requirements and achieve the outcomes
                                                                                                                                    intended.
                                                                                                   Competence                       The demonstrated performance and application of
                                                                                                                                    knowledge to perform a required skill or activity to a
                                                                                                                                    specific, predetermined standard.




                                                                                           www.standards.org.au                                                                   © Standards Australia
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                                                                                                             HB 329-2009, Non-formal learning - Guidelines for
                                                                                                             learning services providers
This is a free 7 page sample. Access the full version at http://infostore.saiglobal.com.




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