HB 80-1996 Benchmarking Explained - A Guide for Undertaking and Implementing Benchmarking
Shared by: SAIGlobalAPAC
-
Stats
- views:
- 0
- posted:
- 8/23/2012
- language:
- Korean
- pages:
- 7
Document Sample
SAA/SNZ HB80:1996
HANDBOOK
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.
Benchmarking Explained—
A Guide for Undertaking and
Implementing Benchmarking
SAA/SNZ HB80:1996
HANDBOOK
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.
Benchmarking Explained—
A Guide for Undertaking and
Implementing Benchmarking
PUBLISHED JOINTLY BY:
STANDARDS AUSTRALIA
1 The Crescent,
Homebush NSW 2140 Australia
STANDARDS NEW ZEALAND
Level 10, Standards House,
155 The Terrace,
Wellington 6001 New Zealand
ISBN 0 7337 0628 2
SAA/SNZ HB80:1996 2
F O R E W O R D
This Handbook was prepared by Standards Australia to provide guidance to those
seeking a basic understanding of benchmarking, the benchmarking process and the
applications of benchmarking.
It is not intended to provided detailed and comprehensive information on the subject
but does indicate some references for those seeking a more extensive treatment of the
topic.
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.
First publi shed as SAA/SNZ HB80:1996.
© Copyright STANDARDS AUSTRALIA/ STANDARDS NEW ZEALAND
Users of Standards are reminded that copyright subsists in all Standards Australia and Standards New Zealand publications and software.
Except where the Copyright Act allows and except where provided for below no publications or software produced by Standards Australia
or Standards New Zealand may be reproduced, stored in a retrieval system in any form or transmitted by any means without prior permission
in writing from Standards Australia or Standards New Zealand. Permission may be conditional on an appropriate royalty payment. Australian
requests for permission and information on commercial software royalties should be directed to the head office of Standards Australia.
New Zealand requests should be directed to Standards New Zealand.
Up to 10 percent of the technical content pages of a Standard may be copied for use exclusively in-house by purchasers of the
Standard without payment of a royalty or advice to Standards Australia or Standards New Zealand.
Inclusion of copyright material in computer software programs is also permitted without royalty payment provided such programs are
used exclusively in-house by the creators of the programs.
Care should be taken to ensure that material used is from the current edition of the Standard and that it is updated whenever the Standard
is amended or revised. The number and date of the Standard should therefore be clearly identified.
The use of material in print form or in computer software programs to be used commercially, with or without payment, or in commercial
contracts is subject to the payment of a royalty. This policy may be varied by Standards Australia or Standards New Zealand at any time.
3 SAA/SNZ HB80:1996
OVERVIEW
Benchmarking is something we have all done at some stage of our lives. When we
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.
competed against others, for example at, sport, in exams, at work or in any other
activity, one of the questions we were asking wa s ‘how do I compare with the
others?’
This Handbook aims to provide a basic introduction to the subject of benchmarking
and is not intended to provide an in depth treatise on the subject. Additional
information is available from the literature listed in References.
Benchmarking in its simplest sense is comparing one thing against another. It may
be how well your latest product is selling compared with competing products or
finding out if your manufacturing processes are competitive. However, simply
knowing that you are doing well or badly is of little help unless you are prepared to
act on the information. It is what you can achieve with the information gained by
benchmarking that makes it such a potentially powerful tool.
Benchmarking is one of many tools that businesses can use to evaluate their
performance and to identify the need for improvements. It is important to recognize
which is the right tool to be used in each particular circumstance. Some areas where
benchmarking might be used include:
business practices;
products;
services;
work processes;
operations.
Benchmarking in itself is not a magic tool that will bring about instant solutions to
problems. Properly applied, it can be used to provide information on wa ys and
means of doing things better or faster or more economically.
Generally, it should not be a ‘one off’ process. Or ganizations successfully using
benchmarking regard it as an ongoing management tool that can be used to provide
information to be acted upon.
Benchmarking complements a quality system, since it can provide the basis for
improvement. It should not be regarded as copying what others do, but rather
learning from others and adapting practices that work for your business.
SAA/SNZ HB80:1996 4
There are many texts wr itten on the subject. While there are many approaches and
systems described in the literature, they all can be summarized into a few key
operations:
Decide on what is to be benchmarked and plan the operation.
Decide on the benchmarking partners.
Agree on the program; what is to be measured and how.
Carry out the actual benchmarking.
Analyse the results, decide on actions and implement them.
Measure the effectiveness of the actions taken.
Decide on the next phase of benchmarking program.
In this Handbook, each of the above operations are describe with examples and
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.
applications.
5 SAA/SNZ HB80:1996
TABLE OF CONTENTS
WHY BENCHMARK? ... .. .. .. .. ... ............. ... .. .. .. .. ... ... 7
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.
WHAT IS BENCHMARKING? ... .. .. .. .. ... ............. ... .. .. .. .. 9
TYPES OF BENCHMARKING ... .. .. .. .. . .. . ... ......... ... .. .. .. .. 12
Internal Benchmarking .. . .. .. .. .. ... . ... ... ...... ... .. .. .. .. ... 12
External Benchmarking . . . .. .. .. .. ... . ... ... ...... ... .. .. .. .. ... 13
Competitive ... .. .. . . .. ... ....... ... ... ... .. .. .. .. ... ...... 13
Functional . . . . . . . . . . . ... ......... ... . .. . .. .. .. .. ... ........ 13
Industry . . . . . . . . . . . . .. .......... ... ... .. .. .. .. ... ......... 13
Customer . . . . . . . . . . . ... ......... ... . .. . .. .. .. .. ... ........ 14
Supplier . . . . . . . . . . . . .. .......... ... ... .. .. .. .. ... ......... 14
Best Practice Benchmarking ... .. .. .. .. ... ... .......... ... .. .. .. . 14
Generic Benchmarking .. . .. .. .. .. ... . ... ... ...... ... .. .. .. .. ... 14
HOW TO BENCHMARK . . . . . . . . . . . . . . . . . . . . .. ..... ... .. .. .. .. ... . 15
Process Analysis . . . . . . . . . . . . . . . . . . . . . . . . .. . ... .. .. .. .. ... ..... 17
Define and Measure the Process ... .. .. .. .. . .. ............. ... .. .. 17
Selection of Benchmarking Partners ... .. .. .. .. ... ............. ... . 18
Benchmarking Process Data Collection ... .. .. .. .. ... ............. 19
Questionnaires ... .. .. .. .. ... ......... .. .. ... .. .. .. .. ... .... 19
Personal/Panel Interviews ... .. .. .. .. ... .. ........... ... .. .. .. 19
Site Tour/Study ... .. .. .. .. ... ........ .. ... ... .. .. .. .. ... ... 20
Other Methods . . . . . . . . . . . . . . . . . . . . . . . .. .. ... .. .. .. .. ... .... 20
Analysis of Results . . . . . . . . . . . . . . . . . . . . . . .. ... ... .. .. .. .. ... ... 20
Recalibrate Operations ... .. .. .. .. ... ..... .. ...... ... .. .. .. .. ... 21
REFERENCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
(PAGE 6 IN THE HARD COPY IS BLANK)
This is a free preview. Purchase the entire publication at the link below:
HB 80:1996, Benchmarking Explained - A Guide
for Undertaking and Implementing Benchmarking
This is a free 6 page sample. Access the full version at http://infostore.saiglobal.com.
Looking for additional Standards? Visit SAI Global Infostore
Subscribe to our Free Newsletters about Australian Standards® in Legislation; ISO, IEC, BSI and more
Do you need to Manage Standards Collections Online?
Learn about LexConnect, All Jurisdictions, Standards referenced in Australian legislation
Do you want to know when a Standard has changed?
Want to become an SAI Global Standards Sales Affiliate?
Learn about other SAI Global Services:
LOGICOM Military Parts and Supplier Database
Metals Infobase Database of Metal Grades, Standards and Manufacturers
Materials Infobase Database of Materials, Standards and Suppliers
Database of European Law, CELEX and Court Decisions
Need to speak with a Customer Service Representative - Contact Us
Shared by: SAIGlobalAPAC
Related docs
Other docs by SAIGlobalAPAC
AS NZS 41534-1993 Information technology - Open Systems Interconnection - Procedures for the operation of OS
Views: 0 | Downloads: 0
AS 48788-2001 Methods of test for coated fabrics Determination of coating adhesion
Views: 4 | Downloads: 0
AS ISO IEC 1449614-2004 Information technology - Coding of audio-visual objects MP4 file format
Views: 5 | Downloads: 0
AS NZS 25374-2011 Mechanical jointing fittings for use with crosslinked polyethylene (PE-X) for pressure app
Views: 1 | Downloads: 0
AS 35501-1988 Methods for the analysis of waters Determination of dissolved sulphide - Spectrophotometric me
Views: 2 | Downloads: 0
AS 40193-1992 Information technology - Open Systems Interconnection - The Directory Abstract service definit
Views: 0 | Downloads: 0
AS NZS 2312-2002 Guide to the protection of structural steel against atmospheric corrosion by the use of prot
Views: 18 | Downloads: 2
AS 233121-2001 Methods of test for metallic and related coatings Tests for average coating mass per unit ar
Views: 4 | Downloads: 0
AS 18171-2003 Metallic materials - Vickers hardness test Test methods (ISO 6507-1-1997 MOD)
Views: 37 | Downloads: 0
