HIERARCHY (DIFFERENT LEVELS OR DESIGNATION) OF HOUSE KEEPING
EXECUTIVE HOUSE KEEPER (HEAD OF DEPARTMENT) DEPUTY EXECUTIVE HOUSE KEEPER ASST. EXECUTIVE HOUSE KEEPER
ASST. HOUSE KEEPER (LINEN AND UNIFORM) FLOOR SUPERVISOR CONTROL DESK SUPERVISOR PUBLIC AREA SUPERVISOR
SENIOR SUPERVISOR (LINEN AND UNIFORM
ROOM ATTENDENT/ BOYS CHAMBER MAIDS
PUBLIC AREA ATTENDENT
LINEN ROOM ATTENDENT
EXECUTIVE HOUSE KEEPER
Executive house keeper is the head of the department in House keeping operation of hotel and is responsible and accountable for the total cleanliness, maintenance and aesthetic upkeep of the hotel (laid down procedure of the hotel).
DEPUTY EXECUTIVE HOUSE KEEPER
Deputy executive house keeper assists the executive house keeper in day today operations of the hotel. And also relieve him on his weekly off days also and acts as the head of the department in absence of executive house keeper.
ASST. EXECUTIVE HOUSE KEEPER
Assistant executive house keeper is responsible to carry out the function in a particular shift in 24 hours. He or She is directly responsible to the executive house keeper for the maintenance and cleanliness of assigned area in a particular shift.
ASST. HOUSE KEEPER (LINEN AND UNIFORM)
Normally this person called linen keeper in many establishments and responsible for providing clean, serviceable linen and uniform to all the staff members of hotel. As the total staff of the hotel are practically in uniforms. The task of the linen keeper becomes very critical and requires on accurate inventory control at all time.
Floor supervisor is responsible for maintenance and cleanliness of guests floor assigned to him in a shift. The responsibility of the floor supervisor accompanies mainly the guest rooms, guest corridors the store cases, floor pantries of allotted floor.
PUBLIC AREA SUPERVISOR
Public area supervisor is responsible for the cleanliness and maintainence of all the public areas which includes the restaurents, bars, banquets, gardens, administrative offices, shopping arkeds, health club, swimming pool area, main enterance and car park area.
DESK CONTROLL SUPERVISOR
Controls the entire information regarding house keeping operation and disseminates it to the concern person for carrying out different jobs in the hotel. The desk control supervisor controls and coordinates with the front office for information on departure rooms (checkout rooms) and handing over the cleared rooms. He or She is also responsible for receiving complaints on the maintenance from all the housekeeping supervisors spread all over the hotel.
Night supervisors handles all the housekeeping operations at all the night shift including the desk control functions or operations issue of linen and uniform in emergency timings.
He assists the linen keeper in the issues and receives of the linen and uniforms of all staff working in hotel.
They do actual cleaning of the guest room and bathrooms allotted to them on a particular floor. The duties which are not in there scope are cleaning corridors, guest elevators and floor pantries.
All the physical cleaning in guests and public areas, heavy duty vacuuming, shifting of furniture, cleaning of windows, mapping the areas and swiping the areas are in there scope of duties.
He supervises the work allotted to houseman specially those working in public areas. He also get deputed for the public area supervises in night shift and also could be in charge of night shift in the house keeping department.
Manage the horticulturist function in coordination with the executive house keeper in the entire hotel operations. The horticulturist as to ensure the smooth supply of flower for making various interior arrangements in the hotel lobby, restaurant and other various locations in banquet areas.