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Corporate Travel Profile of Business Traveler • Uses negotiated fees • Needs expert documentation advice for international trips • Wants airline class-of-service upgrades • Rents a car • Stays in a standard or deluxe hotel • Needs access to an emergency travel service 24/7 to make changes in route WHAT DO THEY NEED? Corporate Travel Agency • Planning business trips for large corporations • Technology plays an important part in an agency’s ability to handle corporate travel. (fax, voice mail, internet, email, computer networks) Nature of Corporate Travel • Last minute demand to go • Last minute change of plans • Consistent demand for prompt and efficient service • Ticket delivery and producing seats on sold out flights are expected Corporate Agencies Method of Payments • Most common: corporation pays agency a management fee or a transaction-based fee • Large companies employ in house travel managers to oversee the efforts of the corporate agency. • Agencies work with company travel managers to establish and enforce company policies and as part of this function, furnish management reports. Questions an Agency Must Ask A Corporation Before Taking on an Account • What is the best estimate of your travel volume? • How many travelers? • Where are they based? • Who are the primary travelers and how often do they travel? • What are the most common city pairs used by the travelers? • What is the average length of the trip? Questions an Agency Must Ask A Corporation Before Taking on an Account • What is the domestic/international travel ratio? • Which travel vendors do you prefer? Why? • How do you plan to pay for your travel expenses? • Do you have a corporate credit card program? • Do you have an in-house travel coordinator? • Do you require 24-hour emergency travel services?
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