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Scios Blend 082102

VIEWS: 5 PAGES: 58

									     Blended Learning That Works



 What’s this             Defining a
“blended” talk            blended
  all about?              solution


    Content
Consideration            Defining a
        s:                content
It’s still about          solution
    learning
E-Learning is a Broad Banner
                 The Blend Is In
A single delivery channel cannot
meet all learning requirements
• Blended solutions - a mix of
  delivery channels - target unique
  characteristics of:

   Learners
                 Content
   Location
                 Technology
The Solution Should Support All Phases of Learning


                      Acquire



    Demonstrate                         Apply

                      Learning
                       Cycle




          Validate               Collaborate
Delivery Choices for Acquiring New Skills

                               Web-based courses (self-paced)
                                 Web-based courses (live)
                                           TBT
                                      ILT-classroom

                    Acquire



   Demonstrate                         Apply

                    Learning
                     Cycle




         Validate              Collaborate
Options for Supporting Application of Skills

                                    Practice scenarios
                                     Live system demo
                                Practice in training instance

                     Acquire



    Demonstrate                         Apply

                     Learning
                      Cycle




          Validate              Collaborate
Options for Supporting Collaboration

                                   Live Office Hours
                                         Chat
                                        Forum

                  Acquire



 Demonstrate                         Apply

                  Learning
                   Cycle




       Validate              Collaborate
     Options for Validating Skills

                              Lesson level and course
                                   level assessment
                              Post training assessment

                 Acquire



Demonstrate                         Apply

                 Learning
                  Cycle




      Validate              Collaborate
Options for Supporting Demonstration of Skills

                                            Job aids
                                          Super Users
                                         On-line support

                       Acquire



      Demonstrate                         Apply

                       Learning
                        Cycle




            Validate              Collaborate
Determining the Appropriate Blend Requires Careful Analysis




    Three areas to consider:

    • What is being delivered?

    • Who is it being delivered to?

    • How can it be delivered?
MultiNatCo’s Blend for an ERP Implementation



       Project Team             End Users        Execs

       •Live Welcome!      •Live Welcome!     •Live Welcome!

         •Self-paced       •Self-paced Pre-    •Self-paced
       Project Tools &         Req/Live          Project
          Overview             Process          Overview
                              Overview
          •OJT for
       functional area          •Self-paced   •Live Updates
                                   tasks




                  Super Users
eLearning FastTrack: A Blend Within a Skillset


eLearning FastTrack is a multi-week
training course that “blends”:

• ILT
• Self-study
• Web-based access to:
        - content
        - peers
        - instructors
• Uses OLN & iLearning
          12 Week eLearning FastTrack in Detail




                                                   Week
            1      2       3      4       5      6     7        8      9     10   11     12    13

12 Week    ILT    OH      EC     EC    OH/EC    EC    Open OH/EC      EC    Open OH/EC   ILT




           ILT -- Instructor Led Training in class
          OH/EC -- Live Office Hours for the entire week, Recorded eClass
           EC -- Recorded eClass session for noted week in Study Guide
          Open -- OFF week (no instructor responsibilities for track)
It’s Your Turn!
     Defining a Blended Solution
      Learner Considerations
             Question 1

    The total number of learners in this
 target learning group (TLG) is relatively
  large (i.e., greater than 100 employees).



        True                     False
L1 L2 C1 C2 T1 T2
     Defining a Blended Solution
      Learner Considerations
             Question 2

    The learners in this TLG are located in
     different countries and time zones .




        True                    False
L1 L2 C1 C2 T1 T2
     Defining a Blended Solution
      Learner Considerations
    Other considerations include:
      •Competence/skill levels
           •Schedules
          •Preferences




L1 L2 C1 C2 T1 T2
     Defining a Blended Solution
      Content Considerations
             Question 1
   The subject matter that this TLG must
                learn tends to be:
   a) fairly simple to document or teach

   b) fairly complex


      Simple                Complex
L1 L2 C1 C2 T1 T2
     Defining a Blended Solution
      Content Considerations
             Question 2

   The subject matter that this TLG must
     learn will rarely change or require
                  alteration



       Stable              Unstable
L1 L2 C1 C2 T1 T2
     Defining a Blended Solution
      Content Considerations
    Other considerations include:
        •Delivery timeline
         •Reuse of content
      •Tailored learning tracks




L1 L2 C1 C2 T1 T2
      Defining a Blended Solution
     Technology Considerations
              Question 1

    The learners in this TLG will all have
     access to computers throughout the
     period projected for delivery of this
                  training.



        True                     False
L1 L2 C1 C2 T1 T2
      Defining a Blended Solution
     Technology Considerations
              Question 2
   The learners in this TLG commonly
  connect to the Internet/Intranet from:
   a) work facilities that maintain mid to
       high speed bandwidth capability
    b) on the road, or at a home office via
           dial-up modem capability
        Work                    Remote
L1 L2 C1 C2 T1 T2
     Defining a Blended Solution
    Technology Considerations
    Other considerations include:
    •Investment in technical architecture
    •Skill set of design, development and
               delivery resources



L1 L2 C1 C2 T1 T2
          “Oh yeah, content!”




At the root of successful training is a
match between the objectives of the
instruction and the content
delivered to the learner.
Information or Instruction: Does it matter?


Information is            Instruction is
‘telling’:                ‘building’:

Focus is on the           Focus is on the
presenter                 participants
advising,                 performing,
sharing,                  practicing,
communicating             demonstrating



Environmental              Educational
Information AND Instruction is the real story




               Performance


      Environmental Educational
       It’s not just what the content says…


…but how it will be used that matters:
• How many people need the content?
• Where are the people who will receive the
  content?
• Will the content be delivered often?
• Will the content be used often?
• What is the shelf-life of the content?
   It’s Your Turn!




What’s Your Content
    Strategy?
   Defining a Content Strategy
           Question 1


 Does the audience already have the
correct skill set, but is not performing
              as expected?




      Yes                       No
Defining a Content Strategy
        Question 2


Has the delivery method been
        determined?




  Yes                   No
  Defining a Content Strategy
          Question 3
 Is the subject matter stable (not
subject to frequent changes before
             delivery)?




     Yes                    No
   Defining a Content Strategy
           Question 4
 Does the content target intellectual
skills (require the learner to perform
 an activity or solve a problem with
          new information)?



      Yes                      No
        Defining a Content Strategy
 Does the content Question 4
 target intellectual
                               Verbal
skills (require the
learner to perform     NO    Specific responses
an activity or solve        w/out applying rules
  a problem with
new information)?            Attitudes
                             Specific choices in
                             specific situations


                                Motor
                             Perform a physical
                                   skill
Defining a Content Strategy
        Question 5

Will you deliver the content in
     multiple languages?




   Yes                     No
         Defining a Blended Solution
          Learner Considerations
                 Question 1
 The total number             •Large audiences
 of learners in this
 target learning       True    require scalability

 group (TLG) is               •Trend towards
 relatively large              technology-based
 (i.e., greater than           channels: virtual
 200 employees).               instructor-led,
                               computer-based or
                               web-based
                               training




L1 L2 C1 C2 T1 T2
         Defining a Blended Solution
          Learner Considerations
                 Question 1
The total number              •Smaller audiences
of learners in this            can be addressed
target learning       False    with text-based or
group (TLG) is                 classroom
relatively large               instructor-led
(i.e., greater than            training …some
100 employees).                CBT
                              •Technical channels
                               may apply but costs of
                               development and
                               delivery may negate
                               ROI per learner



L1 L2 C1 C2 T1 T2
         Defining a Blended Solution
          Learner Considerations
                 Question 2
The learners in              •Consider self-paced
                             delivery channels such
this TLG are
located in            True   as text-based training,
                             recorded instructor-led
different countries          training, computer-
and time zones               based training, or web-
                             based training in your
                             blend

                             •Blend with virtual
                             instructor-led to
                             delivery content
                             expertise across
                             geographical
                             boundaries


L1 L2 C1 C2 T1 T2
         Defining a Blended Solution
          Learner Considerations
                 Question 2
The learners in               •Lack of
this TLG are                   geographical
located in            False    hurdles means
                               more choices are
different countries
and time zones                 available
                              •Don’t have to
                               consider where to
                               host content, 24/7
                               support, language,
                               etc.




L1 L2 C1 C2 T1 T2
        Defining a Blended Solution
         Content Considerations
                Question 1
The subject matter            •More flexibility in
that this TLG must
learn tends to be
                     Simple   design and delivery
                              choices, including the
                              use of computer-based
 a) Simple                    and web-based
                              training.
b) Complex                    •Focus on the
                              objectives of the
                              instruction, the
                              characteristics of the
                              audience, how often
                              the instruction will be
                              delivered and
                              technology options


L1 L2 C1 C2 T1 T2
       Defining a Blended Solution
        Content Considerations
               Question 1
  The subject matter             •Increased SME
     that this TLG
     must learn
                       Complex   dependency results in
                                 longer design and
                                 development timelines
     tends to be                 as designers spend
  a) Simple                      more time content
  b) Complex                     gathering, and SMEs
                                 spend more time on
                                 review.

                                 •Go classroom for
                                 small audiences;
                                 virtual instructor-led
                                 for larger, dispersed
                                 audiences


L1 L2 C1 C2 T1 T2
       Defining a Blended Solution
        Content Considerations
               Question 2
  The subject matter            •All options are open
  that this TLG must   Stable   •Maintenance costs
  learn will rarely              less of an issue
  change or require             •Conducive to self-
  alteration                     paced delivery




L1 L2 C1 C2 T1 T2
       Defining a Blended Solution
        Content Considerations
               Question 2
  The subject matter              •Steer toward delivery
  that this TLG must
  learn will rarely
                       Unstable    channels that allow
                                   the flexibility to
                                   maintain the training
                                   without significant
  change or require                rework costs
  alteration
                                  •Live delivery formats
                                   are most flexible and
                                   least painful to
                                   update




L1 L2 C1 C2 T1 T2
       Defining a Blended Solution
      Technology Considerations
               Question 1
  The learners in               •Multiple delivery
  this TLG will all      True    choices due to
                                 positive accessibility
  have access to
                                •Maximum return on
  computers                      investment in the use
  throughout the                 of options such as
  period projected               virtual instructor-led
                                 training, computer-
  for delivery of this           based and web-based
  training.                      training




L1 L2 C1 C2 T1 T2
       Defining a Blended Solution
      Technology Considerations
               Question 1
  The learners in                •Access issues make it
  this TLG will all      False    difficult to meet right
                                  place, right time
  have access to                  expectations
  computers
  throughout the                 •Stick to more
                                  traditional forms of
  period projected                instruction in your
  for delivery of this            blended solution
  training.




L1 L2 C1 C2 T1 T2
         Defining a Blended Solution
        Technology Considerations
                 Question 2
The learners in                           •Delivery channels are
this TLG
commonly connect
                                   Work    open to use of
                                           technology-based
                                           learning methods
to the                                     offered through web-
Internet/Intranet                          based training and/or
from:                                      virtual instructor-led
                                           training
a) work facilities that maintain mid to
   high speed bandwidth capability        •If the business case
                                           concurs: Take
b) on the road, or at a home office via    advantage of the
   dial-up modem capability                tremendous
                                           advantages provided
                                           by this higher
                                           bandwidth capability

L1 L2 C1 C2 T1 T2
         Defining a Blended Solution
        Technology Considerations
                 Question 2
The learners in                            •Need to focus on
this TLG                          Remote    solutions that
commonly connect                            conform to the
to the                                      limitations of low-
Internet/Intranet                           bandwidth
from:                                      •Take advantage of
a) work facilities that maintain mid to     CD-ROM, e-Learning
                                            that can be
   high speed bandwidth capability          downloaded from a
                                            network and used
b) on the road, or at a home office via     later
   dial-up modem capability
                                           •Don’t forget the
                                            classroom


L1 L2 C1 C2 T1 T2
        Defining a Content Strategy
                Question 1

Does the audience          •Consider alternatives
already have the     Yes    to instruction

correct skill set,         •Determine if the
                            performers have the
but is not                  right tools, processes,
performing as               and information to
                            achieve performance
expected?                   expectations

                           •Look for opportunities
                            to tweak the work
                            environment to achieve
                            desired results without
                            developing and
                            implementing
                            instruction


Q1 Q2 Q3 Q4 Q5
        Defining a Content Strategy
                Question 1

Does the audience         •Audience needs
already have the     No    opportunities to
                           acquire the
correct skill set,         appropriate skills
but is not
performing as             •Provide instruction to
expected?                  target
                           skills/performance
                           gaps




Q1 Q2 Q3 Q4 Q5
        Defining a Content Strategy
                Question 2

 Has the delivery         •Designers need to be
 method been        Yes    aware of distinct
                           characteristics of the
 determined?               selected delivery
                           channel

                          •Avoid development
                           of content that is a
                           mismatch for the
                           technology

                          •Stay focused on
                           meeting the learning
                           objectives



Q1 Q2 Q3 Q4 Q5
        Defining a Content Strategy
                Question 2
 Has the delivery        •Remember the
 method been              questions: What is
 determined?        No    being delivered? Who
                          is it being delivered
                          to? How can it be
                          delivered?

                         •Consider how many
                          people need the
                          content, how often the
                          content will be
                          delivered and where
                          the content will be
                          delivered.

                         •Factor in the learners’
                          status in the learning
                          cycle

Q1 Q2 Q3 Q4 Q5
         Defining a Content Strategy
                 Question 3
                             •Content solidity
 Is the subject               opens the door for
 matter stable (not    Yes    inclusion of graphics,
                              animation, video and
 subject to frequent          other multimedia
 changes before               elements that are less
                              suitable for content
 delivery)?                   that will undergo
                              multiple revisions

                             •Investment is worth it
                              if the results add to
                              the learning
                              experience, increase
                              comprehension and
                              engage the learners


Q1 Q2 Q3 Q4 Q5
         Defining a Content Strategy
                 Question 3

 Is the subject             •Limit use of
 matter stable (not          multimedia
 subject to frequent   No    elements such as
                             graphics, animation
 changes before              and video.
 delivery)?
                            •The cost of revising
                             and maintaining the
                             content may quickly
                             outweigh the
                             benefits of its use.




Q1 Q2 Q3 Q4 Q5
         Defining a Content Strategy
                 Question 4
 Does the content             •Focus on
                               distinguishing
 target intellectual
 skills (require the    Yes    characteristics of the
                               concepts that will
                               enable the learner to
 learner to perform
                               solve problems
 an activity or solve
 a problem with               •Introduce common
                               errors
 new information)?
                              •Practice, Practice,
                               Practice




Q1 Q2 Q3 Q4 Q5
         Defining a Content Strategy
                 Question 4
 Does the content          •Include modeling the
                            behavior and explain the
 target attitudes?          rationale for the
                     Yes    behavior

                           •Use goal-based
                            scenarios, in a classroom
                            or on-line, which
                            present the learner with
                            a safe, simulated
                            environment to learn,
                            practice and receive
                            feedback on making the
                            appropriate choices.

                           •Use chats and forums
                            for on-going dialogue




Q1 Q2 Q3 Q4 Q5
        Defining a Content Strategy
                Question 4
 Does the content         •Explain how the
                           information can be used
 target verbal             and describe
 information        Yes    relationships between
                           the new information and
 skills?                   information the learners
                           may already know.

                          •Encourage use of the
                           information, as opposed
                           to rote memorization

                          •Use games and puzzles

                          •Very compatible with
                           self-paced delivery




Q1 Q2 Q3 Q4 Q5
        Defining a Content Strategy
                Question 4
 Does the content         •Include visual
 target motor              presentation of the skill,

 skills?            Yes    practice and feedback

                          •Use live demo, video,
                           animation, pictures and
                           drawings

                          •Practice and feedback
                           needs can limit content
                           delivery strategies

                          •Consider whether to use
                           job aids to support the
                           cognitive aspects of the
                           skill




Q1 Q2 Q3 Q4 Q5
        Defining a Content Strategy
                Question 5
                          •Get representatives
 Will you deliver          from the various
 the content in     Yes    language groups to
                           help in the translation
 multiple
                           strategy
 languages?
                          •Minimize use of
                           multimedia elements

                          •Do not imbed text
                           with graphics




Q1 Q2 Q3 Q4 Q5
        Defining a Content Strategy
                Question 5
                         •SMILE!
 Will you deliver
 the content in     No   •Content delivered
                          in a single language
 multiple
                          knocks down
 languages?               several barriers to
                          content strategy
                          selection




Q1 Q2 Q3 Q4 Q5                                   i

								
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