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Dell response to:
Region 14 Education Service Center
Request for Proposal
for
Technology Solutions
Solicitation Number 01-11
One Dell Way
Round Rock
TX 78682, USA
www.dell.com
December 01, 2011
NCPA c/o
Ronnie Kincaid
Executive Director
Region 14 Education Service Center
1850 Highway 351
Abilene TX 79601
Dear Mr. Kincaid,
Thank you for this opportunity to submit a proposal for Region 14 education Service Center’s forthcoming
technology project. We have studied the information provided to us about your business requirements and
carefully analyzed your technology needs. The solution recommended for Region 14 ESC has been designed
to meet your needs in the most cost effective way without compromising on quality, service or ongoing
support.
Dell is helping our customers to bring down the Total Cost of Ownership by simplifying IT. We are
committed to providing solutions that will allow Region 14 ESC to reclaim time and cost and increase the
productivity of your IT. In addition, we have built environmental consideration into every stage of the Dell
product lifecycle including power consumption, helping our customers demonstrate environmentally
responsible procurement.
Along with award winning products and services, Dell also offers you a dedicated program account team
that is committed to working with you and your procurement needs. This team includes:
an Account Manager to ensure overall account satisfaction
System Consultants to provide a seamless deployment experience
Technical Sales Representatives to facilitate order management
Customer Service Representatives to provide post-sale support
Dell looks forward to working with you on this project. Should you have any questions regarding this
response, please contact Chad Brinkley, Account Executive, at 512-728-5592 or online at
Chad_Brinkley@dell.com.
Sincerely,
John E. Billings
John Billings
J ng
Proposals Advisor
Table of Contents
Executive Summary .......................................................................... 3
Tab 1 – Master Agreement .................................................................. 4
Tab 2 – NCPA Administration Agreement ............................................... 12
Tab 3 – Vendor Questionnaire ............................................................. 13
Tab 4 – Vendor Profile ...................................................................... 14
Tab 5 – Products and Services/Scope .................................................... 28
Tab 6 – References .......................................................................... 35
Tab 7 - Pricing ................................................................................ 39
Tab 8 – Value Added Products and Services ............................................41
Tab 9 – Required Documents .............................................................. 43
Attachment A – Sales Organization Chart ............................................... 44
Attachment B – Gartner & ICD ............................................................. 45
Attachment C – Dell Warranty ............................................................. 86
Attachment D – Dell Financial Services ..................................................97
Dell Financial Services Overview ................................................................. 97
Lease Program Overview .......................................................................... 99
Response to Specific RFP Provisions ............................................................ 104
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Executive Summary
Executive Summary
Dell is pleased to provide NCPA with a response that is designed to both support the scope of NCPA’s
technology solutions contract as well as provide a foundation for NCPA to expand its services to an
increased membership through a Dell/NCPA partnership.
With over 40,000 employees across the United States, thousands of whom are focused solely on public
sector customers, Dell is uniquely positioned to provide NCPA with the following differentiated
offerings with the potential to help NCPA expand its services and reach to a greater membership:
Dell Proposal that will establish a Direct Sales Contract with NCPA. This contract will be
supported by our direct sales teams who have established customer relationships. Upon NCPA’s
award to Dell, these sales makers will be enabled to support and deliver the message to
current and potential NCPA members regarding the mission and value of leveraging the
Dell/NCPA relationship to deliver cost-effective and comprehensive technology solutions to
their constituents.
Dell Proposal that will establish an Indirect Sales Contract with NCPA that may be leveraged
by Dell’s vetted stable of channel partners. This partner community is supported by a discreet
Dell sales organization uniquely focused on expanding Dell’s channel partner relationships in
Texas as well as nationwide.
Our goal is for the enclosed proposal to not only meet the criteria of the technology solutions RFP, but
also outline and position how the potential Dell/NCPA relationship could support the overall mission
and value of NCPA. We are looking forward to working with you to establish our partnership.
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Tab 1 – Master Agreement
Tab 1 – Master Agreement
Dell respectfully requests the following modifications to the terms provided Section 1 of Solicitation
Number 01-11 for Technology Solutions. Dell also requests that the additional terms provided be
incorporated into any final contract resulting from award of this solicitation.
Customer Support
The vendor shall provide timely and accurate technical advice and sales support. The vendor shall
respond to such requests within one (1) working day after receipt of the request.
Dell will endeavor to provide timely support and technical advice. Typically, NCPA can expect a
response with 24-48 hours of the request, unless otherwise escalated.
Assignment of Contract
No assignment of contract may be made without the prior written approval of Region 14 ESC. Awarded
vendor is required to notify Region 14 ESC when any material change in operation is made.
Dell respectfully requests the following be added to this section.
NCPA and Dell agree that Dell may hire subcontractors for services; however, Dell shall remain
responsible for such subcontractors’ performance of services under the applicable Statement of Work
between Dell and the Customer.
In instances where a reseller is selling Dell products and other products provided by Dell, invoices will
be issued by the reseller to a Customer and payments shall be made to the applicable reseller.
Disclosures
Respondent affirms that he/she has not given, offered to give, nor intends to give at any time
hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount, trip,
favor or service to a public servant in connection with this contract.
The respondent affirms that, to the best of his/her knowledge, the offer has been arrived at
independently, and is submitted without collusion with anyone to obtain information or gain any
favoritism that would in any way limit competition or give an unfair advantage over other vendors in
the award of this contract.
Dell respectfully requests this section be deleted in its entirety as Dell has no way of knowing
participants’ employees. Dell can confirm that it has not, to the best of its knowledge and belief, has
not given illegal gratuities in order to secure this contract.
Renewal of Contract
Unless otherwise stated, all contracts are for a period of one (1) year with an option to renew annually
for an additional four (4) years if agreed to by Region 14 ESC and the vendor.
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Tab 1 – Master Agreement
Funding Out Clause
Any/all contracts exceeding one (1) year shall include a standard “funding out” clause. A contract for
the acquisition, including lease, of real or personal property is a commitment of the entity’s current
revenue only, provided the contract contains either or both of the following provisions:
Retains to the entity the continuing right to terminate the contract at the expiration of each
budget period during the term of the contract and is conditioned on a best efforts attempt by the
entity to obtain appropriate funds for payment of the contract.
Dell requests that the terms “Any/all” and “including lease, of real or personal property is a
commitment of the entity’s current revenue only” be deleted from this section. Dell requests all
leasing terms be included in a lease agreement between the parties. Further, Dell requests that no
orders may be placed after an entity faces any lack of funding. Additionally, following any
termination, Dell shall be paid for products delivered and for services performed up to the date of
Dell’s receipt of notice of termination due to lack of funding.
Shipments (if applicable)
The awarded vendor shall ship ordered products within seven (7) working days for goods available and
within four (4) to six (6) weeks for specialty items after the receipt of the order unless modified. If a
product cannot be shipped within that time, the awarded vendor shall notify the entity placing the
order as to why the product has not shipped and shall provide an estimated shipping date. At this point
the participating entity may cancel the order if estimated shipping time is not acceptable.
For goods available – Dell requests that the term “readily” be added. Further, for the 4 – 6 weeks, Dell
requests the following substitution:
Barring any component constraints, Dell will ship products it is manufacturing or a third party is
manufacturing within 4 – 6 weeks of acceptance of order. Cancellation may be made up to the time
order is accepted. Orders shall be placed online on the NCPA Premier Page that Dell will populate with
NCPA pricing.
Tax Exempt Status
Since this is a national contract, knowing the tax laws in each state is the sole responsibility of the
vendor.
Customers shall provide Dell with a valid tax exemption certificate upon request, or such Customer
shall be responsible for taxes.
Payments
The entity using the contract will make payments directly to the awarded vendor.
Dell requests the following be added to this section:
In instances where a reseller, under this contract, is selling Dell products and other products provided
by Dell to the reseller, invoices will be issued by the reseller to a Customer and payments shall be
made to the applicable reseller.
Pricing
The awarded vendor agrees to provide pricing that are the lowest pricing available and the
pricing shall remain so throughout the duration of the contract. The awarded vendor agrees to
promptly lower the cost of any product purchased through the contract following a reduction in the
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Tab 1 – Master Agreement
manufacturer or publisher's direct cost. Price increases must be approved by Region 14 ESC. However,
the awarded vendor must honor previous prices for thirty (30) days after approval and written
notification if requested.
All pricing submitted to shall include the administrative fee to be remitted to NCPA by the
awarded vendor. It is the awarded vendor’s responsibility to keep all pricing up to date
and on file with NCPA.
All deliveries shall be freight prepaid, F.O.B. destination and shall be included in all pricing
offered unless otherwise clearly stated in writing.
Dell respectfully requests this section’s first 3 sentences be either deleted or modified to state “Dell
will offer competitive pricing under this contract”, as Dell has thousands of contracts that make this
term difficult to administer. Dell requests the third sentence be deleted as Dell is offering discounts
off of list. These discounts will stay fixed during the term of the contract.
Dell requests the last sentence in this Section 12 be revised to state that Dell quotations and pricing for
products will include standard Ground Shipping. Expedited shipments are available at an additional
cost.
Warranty
Proposals should address each of the following:
Applicable warranty and/or guarantees of equipment and installations including
any conditions and response time for repair and/or replacement of any components during
the warranty period.
Availability of replacement parts
Life expectancy of equipment under normal use
Detailed information as to proposed return policy on all equipment
Dell has added its warranty terms to this response as Attachment XXX and they shall be applicable to
all sales under this contract.
Indemnity
The awarded vendor shall protect, indemnify, and hold harmless Region 14 ESC and its participants,
administrators, employees and agents against all claims, damages, losses and expenses arising out of or
resulting from the actions of the vendor, vendor employees or vendor subcontractors in the preparation
of the solicitation and the later execution of the
contract.
Dell requests this section be revised to read as follows:
The awarded vendor shall protect, indemnify, and hold harmless NCPA and its participants,
administrators, employees and agents against all third party claims, damages, losses and reasonable
expenses arising out of or resulting from the negligent actions of the vendor, vendor employees or
vendor subcontractors resulting in personal injury (including death) or damage to tangible property in
the preparation of the solicitation and the later execution of the contract. Any litigation involving
NCPA, its administrators and employees and agents will be in Travis County, Texas. Any litigation
involving NCPA’s members shall be in Travis County, Texas.
Franchise Tax
The respondent hereby certifies that he/she is not currently delinquent in the payment of any
franchise taxes.
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Tab 1 – Master Agreement
Dell can make this certification to the best of the signatory’s knowledge and belief.
Supplemental Agreements
The entity participating in this contract and awarded vendor may enter into a separate supplemental
agreement to further define the level of service requirements over and above the minimum defined in
this contract i.e. invoice requirements, ordering requirements, specialized delivery, etc. Any
supplemental agreement developed as a result of this contract is exclusively between the participating
entity and awarded vendor.
Dell requests this section be limited to changes that do not alter the reporting, indemnity, payment, or
Limitation of Liability.
Certificates of Insurance
Certificates of insurance shall be delivered to the Public Agency prior to commencement of work. The
insurance company shall be licensed in the applicable state in which work is being conducted. The
awarded vendor shall give the participating entity a minimum of ten (10) days notice prior to any
modifications or cancellation of policies. The awarded vendor shall require all subcontractors
performing any work to maintain coverage as specified.
Dell requests the following revisions:
Dell will offer a Memorandum of Insurance to members and will endeavor to provide notice of
cancellation within 30 days to NCPA. Dell has existing contracts with its subcontractors and Dell is
responsible for providing the contracted for services.
Legal Obligations
It is the Respondent’s responsibility to be aware of and comply with all local, state, and
federal laws governing the sale of products/services identified in this RFP and any awarded contract
and shall comply with all while fulfilling the RFP. Applicable laws and regulation must be followed even
if not specifically identified herein.
Dell requests the term “applicable” be added before “local, state and federal laws” and the term
“applicable laws” before “while fulfilling the RFP.”
Protest
A protest of an award or proposed award must be filed in writing within ten (10) days from
the date of the official award notification and must be received by 5:00 pm CST. No protest shall lie for
a claim that the selected Vendor is not a responsible Bidder. Protests shall be
filed with Region 14 ESC and shall include the following:
Name, address and telephone number of protester
Original signature of protester or its representative
Identification of the solicitation by RFP number
Detailed statement of legal and factual grounds including copies of relevant documents and
the form of relief requested
Any protest review and action shall be considered final with no further formalities being
considered.
If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in
part to carry out its obligations under this Agreement then such party shall give notice and full
particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of
the event or cause relied upon, and the obligation of the party giving such notice, so far as it is
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affected by such Force Majeure, shall be suspended during the continuance of the inability then
claimed, except as hereinafter provided, but for no longer period, and such party shall endeavor to
remove or overcome such inability with all reasonable dispatch.
The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or
other industrial disturbances, act of public enemy, orders of any kind of government of the United
States or any civil or military authority; insurrections; riots; epidemics; landslides; lighting;
earthquake; fires; hurricanes; storms; floods; washouts; droughts; arrests; restraint of government and
people; civil disturbances; explosions, breakage or accidents to machinery, pipelines or canals, or
other causes not reasonably within the control of the party claiming such inability. It is understood and
agreed that the settlement of strikes and lockouts shall be entirely within the discretion of the party
having the difficulty, and that the above requirement that any Force Majeure shall be remedied with
all reasonable dispatch shall not require the settlement of strikes and lockouts by acceding to the
demands of the opposing party or parties when such settlement is unfavorable in the
judgment of the party having the difficulty
Prevailing Wage
It shall be the responsibility of the Vendor to comply, when applicable, with the prevailing
wage legislation in effect in the jurisdiction of the purchaser. It shall further be the responsibility of
the Vendor to monitor the prevailing wage rates as established by the appropriate department of labor
for any increase in rates during the term of this contract and adjust wage rates accordingly.
Dell requests the term “applicable” be added to this section in the second sentence.
Miscellaneous
Either party may cancel this contract in whole or in part by providing written notice. The cancellation
will take effect 30 business days after the other party receives the notice of cancellation. After the
30th business day all work will cease following completion of final purchase order.
Dell requests that Statement of Work be added so that any services in process may be completed.
Open Records Policy
Because Region 14 ESC is a governmental entity responses submitted are subject to release as public
information after contracts are executed. If a vendor believes that its response, or parts of its
response, may be exempted from disclosure, the vendor must specify page-by-page and line-by-line the
parts of the response, which it believes, are exempt. In addition, the respondent must specify which
exception(s) are applicable and provide detailed reasons to substantiate the exception(s).
The determination of whether information is confidential and not subject to disclosure is
the duty of the Office of Attorney General (OAG). Region 14 ESC must provide the OAG sufficient
information to render an opinion and therefore, vague and general claims to confidentiality by the
respondent are not acceptable. Region 14 ESC must comply with the opinions of the OAG. Region 14
ESC assumes no responsibility for asserting legal arguments on behalf of any vendor. Respondent are
advised to consult with their legal counsel concerning disclosure issues resulting from this procurement
process and to take precautions to safeguard trade secrets and other proprietary information.
Dell requests that the following terms provided be incorporated into any final contract resulting from
award of this solicitation:
NCPA members, by purchasing from Dell agree to the terms between NCPA and Dell under the
Contract.
Limitation of Liability:
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Tab 1 – Master Agreement
EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, DELL NCPA, and NCPA MEMBERS EACH
EXPRESSLY AGREE AND UNDERSTAND THAT THE OTHER PARTY WILL NOT HAVE ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST OR CORRUPTED DATA OR SOFTWARE.
NEITHER PARTY SHALL BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL
DAMAGES UNDER THIS AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OF THEIR POSSIBILITY. THIS
LIMITATION OF LIABILITY APPLIES BOTH TO PRODUCTS AND SERVICES CUSTOMER PURCHASES UNDER
THIS AGREEMENT. DELL’S TOTAL LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, ANY EVENT OR
SERIES OF CONNECTED EVENTS OCCURRING IN CONNECTION WITH THIS AGREEMENT SHALL NOT EXCEED
THE LESSER OF ONE MILLION DOLLARS ($1,000,000) OR THE U.S. DOLLAR EQUIVALENT OF THE TOTAL
DOLLAR AMOUNT OF PRODUCTS AND SERVICES PURCHASED BY CUSTOMER PURSUANT TO THIS
AGREEMENT DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE DATE DELL IS NOTIFIED BY
CUSTOMER OF ANY CLAIM OF LIABILITY, EXCEPT WHERE LOCAL LAW, IF SUCH LOCAL LAW IS FOUND TO
APPLY TO THIS AGREEMENT, PROHIBITS ANY SUCH LIMITATION. IN THE EVENT THE LAW OF ANY
JURISDICTION WHICH APPLIES TO THIS AGREEMENT PROHIBITS IN ANY PART ANY LIMITATION IN THIS
PARAGRAPH, THE PARTIES AGREE THAT SUCH LIMITATION SHALL BE MODIFIED, WITHOUT FURTHER
ACTION OF EITHER PARTY, SO AS TO BROADLY APPLY TO THE MAXIMUM EFFECT ALLOWED BY
GOVERNING LAWS.
Software: Software is subject to the separate software license agreement accompanying or made
available to you in connection with the software, With respect to software made available to you by
Dell in connection with Services, if no license terms accompany the software, then subject to your
compliance with the terms set forth in this Agreement, Dell hereby grants you a personal, non-
exclusive license to access and use such software only during the term of the Services and solely as
necessary for you to enjoy the benefit of the Services as stated in the applicable Service Contract(s). A
portion of the software may contain or consist of open source software, which you may use under the
terms and conditions of the specific license under which the open source software is distributed. You
agree that you will be bound by any and all such license agreements. Title to software remains with
the applicable licensor(s).
Return Policies; Exchanges: Dell's return policy can be found at www.dell.com/returnpolicy and you
agree to those terms. Note that under the terms of the Return Policy, not all Products may be
returned. You must contact us directly before you attempt to return qualifying Product to obtain a
Return Material Authorization Number for you to include with your return. You must return qualifying
Product to us in its original or equivalent packaging. You are responsible for risk of loss, shipping and
handling fees for returning or exchanging Product. Additional fees, including up to a 15% restocking
fee, may apply. If you fail to follow the return or exchange instructions and policies provided by Dell,
Dell is not responsible for Product that is lost, damaged, modified or otherwise processed for disposal
or resale. At Dell's discretion, credit for partial returns may be less than invoice or individual
component prices due to bundled or promotional pricing.
Changed or Discontinued Product: Dell's policy is one of ongoing update and revision. Dell may revise
and discontinue Product at any time without notice to you and this may affect information saved in
your online "cart." Dell will ship Product that has the functionality and performance of the Product
ordered, but changes between what is shipped and what is described in a specification sheet or catalog
are possible.
Service and Support: Service offerings may vary. In addition to these terms and conditions, Dell
and/or your third-party service provider may provide such service and support to you in accordance
with term and conditions of Dell Service Descriptions located at www.dell.com/servicecontracts or as
otherwise delivered to you. Dell and/or your third-party service provider may in their discretion revise
their general and optional service and support programs and the terms and conditions that govern them
without prior notice to you. Your purchase of services is pursuant to this Agreement and the terms and
conditions of Dell Service Descriptions, if applicable, published online at the time of your purchase.
Dell has no obligation to provide service or support until Dell has received full payment for the Product
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or service/support contract you purchased. Dell is not obligated to provide third-party branded service
or support, or service or support for any products or services that you purchased through a third-party
and not Dell. It is NCPA member responsibility to backup all existing data, software, and programs
before receiving services or support (including telephone support). Dell and/or your third-party
service provider will have no liability for loss or recovery of data, programs or loss of use of
system(s) arising out of the services or support or any act or omission, including negligence, by Dell
or your-third-party service provider. Dell and/or your third-party service provider is not permitted by
law to copy pirated or copyrighted materials or to copy or handle illegal data. Prior to Dell and/or your
third-party service provider providing service or support, you represent that your system(s) does not
contain illegal files or data. You also represent that you own the copyright or have a license to make
copies to all files on your system and do not have any data that would cause Dell or your third-party
service provider to be liable for copyright infringement if such data was copied by Dell and/or your
third-party service provider. Parts used in repairing or servicing Product(s) may be new, equivalent-to-
new or reconditioned.
Any NCPA member for which Dell performs services authorizes Dell (or otherwise obtains the rights for
Dell) to copy, install and modify, when necessary and as required by the Service Agreement, all Third
Party Products, including software, to be used in the Services or to be copied or stored for subsequent
re-installation of a backup system or data. Customer warrants to Dell that it has obtained any licenses,
consents, regulatory certifications or approvals required to give Dell and its subcontractors or
employees such rights or licenses to access, copy, distribute, use and/or modify (including creating
derivative works) or install any Third Party Products to be used in the Services, without infringing the
ownership or license rights (including patent and copyright) of the providers or owners of such
products.
Proprietary Rights
Deliverables: Except as otherwise specifically agreed to in a Service Agreement, Dell will retain
exclusive ownership in all Deliverables created by Dell hereunder and will own all intellectual property
rights, title and interest in any ideas, concepts, know how, documentation or techniques developed by
Dell under this MSA. Subject to payment in full for the applicable Services, Dell grants Customer a non-
exclusive, non-transferable, royalty-free right to use the Deliverables solely in the country(ies) in
which Customer does business and solely for Customer’s internal use. “Deliverables” means the
tangible and intangible materials, including reports, studies, base cases, drawings, findings, manuals,
procedures and recommendations that are prepared by Dell or its subcontractors in the course of
performing the Services.
Tools & Software: Dell will retain all intellectual property rights with respect to the processes, tools
and software related to the Services. Any use by Customer, including the execution, reverse
engineering, de-compilation, reproduction, modification, distribution, transmission, republication,
display, transfer or performance, except as specifically permitted by Dell during the term of Services is
prohibited
Software License Provided by Dell
Customer use of Software in connection with the Services is pursuant to the terms accompanying the
Software. “Software” includes software locally installed on Customer’s systems and software remotely
accessed by Customer through the Internet or other means (including, but not limited to websites,
Internet portals and “cloud-based” software services). In the absence of such terms, Customer use of
Software is pursuant to the Dell Services License Agreement & Acceptable Use Policy (“AUP”) available
at www.Dell.com/AUP. By accessing, downloading, installing, activating or otherwise using such
Software, Customer agrees to be bound by the terms of the AUP.
For Reseller transactions:
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For any transactions under this contract in which Dell resellers are reselling products obtained from
Dell, the following shall apply:
Dell will require its resellers to agree to the terms of the NCPA contract with Dell. The reseller sales
transactions, including quoting, pricing, order taking, invoicing, payment for reseller transactions shall
be between the NCPA member and the reseller. Pricing will not be determined by Dell. Fees and
reporting for and Dell reseller transactions to NCPA shall be provided by the Dell reseller only.
Payments made by NCPA or its members for these reseller transactions shall be made to the reseller.
Dell will propose authorized resellers to be added to contract for NCPA approval. NCPA and Dell must
be in agreement on resellers to be added to contract. Dell can have a reseller removed from contract,
upon notice.
Title and Risk of Loss
Title to the Products, except for software that is subject to licensing agreements, passes from Dell to
NCPA or one of its participants when Dell or its agent ships the Products.
NCPA or one of its participants may select from one of the two following shipping options:
Dell ships Products using Dell’s designated carrier or
Dell ships using NCPA or one of its participants’s designated carrier.
If you direct Dell to ship by using Dell’s designated carrier, we invoice NCPA or one of its participants
for shipping and handling, and Dell bears the risk of loss of or any damage to the Products during
shipping.
If you direct Dell to ship by using NCPA or one of its participants’s designated carrier, we ship via your
carrier, freight is collect or freight is prepaid by NCPA or one of its participants the carrier invoices
NCPA or one of its participants for handling charges, and NCPA or one of its participants bears the risk
of loss of or any damage to the Products during shipping.
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✔
*
• ✔
• ✔
Round Rock
Texas
✔
✔
Diane Wigington
Senior Contracts Consultant
Dell Marketing, L.P.
One Dell Way
Round Rock TX 78682
512-728-4805 Diane_Wigington@dell.com
*Dell is willing to discuss extending this agreement to US Territories and outlying areas; however, such and extension will be
subject to international terms and conditions.
Duane McCoy
Inside Sales Account Manager
Dell Marketing, L.P.
One Dell Way
Round Rock TX 78682
512-513-9185 Duane_McCoy@dell.com
Chad Brinkley
Account Executive
Dell Marketing, L.P.
One Dell Way
Round Rock TX 78682
512-728-5592 Chad_Brinkley@dell.com
✔
✔
✔
Tab 4 – Vendor Profile
Tab 4 – Vendor Profile
Please provide the following information about your company:
1. Company’s official registered name.
Dell Marketing L.P. is a Texas limited partnership. Dell Marketing GP L.L.C., a Delaware limited
liability company, is the sole general partner (1%). Dell Marketing LP L.L.C., a Delaware limited
liability company, is the sole limited partner (99%). All of these entities are wholly-owned
subsidiaries of Dell Inc., a Delaware company.
2. Brief history of your company, including the year it was established.
1984 Michael Dell founds Dell Computer Corporation
1985 Company introduces the first computer system of its own design; the Turbo, featuring Intel
8088 processor running at eight megahertz
1987 Dell is first computer systems company to offer next-day, on-site product service
International expansion begins with opening of subsidiary in United Kingdom
1988 Dell conducts initial public offering of company stock, 3.5 million shares at $8.50 each
1989 Company introduces its first notebook computer
1990 Manufacturing center in Limerick, Ireland, opened to serve European, Middle Eastern and
African markets
1992 Dell included for first time among Fortune 500 roster of world's largest companies
1993 Dell joins ranks of the top-five computer system makers worldwide
Subsidiaries in Australia and Japan are company's first entries into Asia-Pacific region
1995 $8.50 shares of Dell stock worth $100 on pre-split basis
1996 Dell opens original Asia Pacific manufacturing center in Penang, Malaysia
Customers begin buying Dell computers via Internet at www.dell.com
Dell begins major push into network-server market
Company added to Standard & Poor's 500 stock index
1997 Dell ships its 10-millionth computer system
Per-share value of common stock reaches $1,000 on pre-split basis
Dell introduces its first workstation systems
1998 Company expands manufacturing facilities in the Americas and Europe, and opens a production
and customer center in Xiamen, China
Dell introduces its PowerVault storage products
1999 Dell opens second major U.S. location in Nashville, Tenn.
Dell opens manufacturing facility in Eldorado do Sul, Brazil, to serve Latin America
Dell introduces "E-Support Direct from Dell" online technical support
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Tab 4 – Vendor Profile
2000 Company sales via Internet reach $50 million per day
For the first time, Dell is No. 1 in worldwide workstation shipments
Dell introduces PowerApp appliance servers
Dell ships its one millionth PowerEdge server
2001 For the first time, Dell ranks No. 1 in global market share
Dell is No. 1 in the United States for standard Intel architecture server shipments
Dell introduces PowerConnect network switches
2002 Dell names its Austin Manufacturing Campus the Topfer Manufacturing Center
Dell ships its 2 millionth port in the PowerConnect line of network switches
U.S. consumers choose Dell as their No. 1 computer systems provider
Dell ships its first "blade" server, enters the handheld market with the Axim X5, introduces a
standards-based point-of-sale offering for retail customers and enters the projector market
with the introduction of the 3100MP projector
2003 Dell introduces printers for businesses and consumers
Dell launches Dell Recycling to enable customers to recycle or donate to charity computer
equipment from any manufacturer
The name change to Dell Inc. is official, reflecting the evolution of the company to a diverse
supplier of technology products and services
Dell enters consumer electronics, a natural extension of the company's existing product
portfolio that provides customers with a single resource for consumer technology needs
2004 Kevin Rollins becomes Dell's next chief executive officer
Dell announces third U.S. manufacturing facility in North Carolina
2005 Dell tops list of "America's Most Admired Companies" in Fortune Magazine
Opens third major U.S. manufacturing location in Winston- Salem, North Carolina
2006 Dell ships more than 10 million systems in a single quarter (Q4, FY06) for the first time in its
history
2007 Dell opens second Brazil manufacturing facility in Hortolandia
Dell opens manufacturing facility in Chennai, India
Dell opens manufacturing facility in Lodz, Poland
Dell acquires SilverBack Technologies, Inc., a service delivery platform provider for remote
monitoring and management of information technology infrastructure such as servers, storage,
networks, desktops and notebooks.
Dell acquires ASAP Software, a leading software solutions and licensing services provider. This
acquisition strengthens Dell’s existing software business with the integration of ASAP’s
complementary expertise in managing software licensing, purchasing, renewals, and
compliance
Dell acquires EqualLogic Inc.
2008 MessageOne, Inc., an industry leader in Software-as-a-Service (SaaS) is acquired by Dell as part
of the company’s strategy to use SaaS applications and remote management tools over the
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Internet
Dell acquires The Networked Storage Company, and the Allin Corporation
2009 Dell acquires Perot Systems, allowing IT services easier to access and simpler to manage.
Through this acquisition Dell is broadening its services and new technology solutions for its
customers
Dell and Chinese software maker Kingsoft have agree a mid- to long-term strategic partnership
framework
2010 Dell acquires assets of Exanet, a provider of network-attached storage (NAS) technology
Dell acquires KACE, a leading systems-management appliance company
Dell acquires Scalent, the provider of the software technology used for the Dell Advanced
Infrastructure Manager (Dell AIM)
Dell acquires Ocarina Networks, a maker of hardware and software designed to reduce the
amount of storage capacity enterprises need
Dell acquires Boomi, a Software-as-a-Service (SaaS) integration leader and global provider of
cloud integration technology solutions
3. Company’s Dun & Bradstreet (D&B) number.
Dell’s Dun & Bradstreet Number is 11-431-5195.
4. Company’s organizational chart of those individuals that would be involved in the contract.
Please refer to Attachment A of this response for Dell sales team organization charts.
Account Executive – Chad Brinkley, Chad_Brinkley@Dell.com, 512-728-5592
Inside Sales Representative – Duane McCoy, Duane_McCoy@Dell.com, 512-513-9185
Regional Sales Director – Jeanne Newberry, Jeanne_Newberry@Dell.com, 512-415-6292
Channel Account Manager Xavier Franco, Xavier_Franco@Dell.com, 512-497-7267
5. Corporate office location.
List the number of sales and services offices for states being bid in solicitation.
For this response, Dell is proposing for the state of Texas only. This contract will be managed
out of Dell’s Corporate Headquarters, in Round Rock, Texas.
List the names of key contacts at each with title, address, phone and e-mail address.
Please see response to item 4 above.
6. Define your standard terms of payment.
Dell’s payment terms are net 30 days.
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7. Who is your competition in the marketplace?3
Technology Manufacture’s and services organization supporting: Application services, Business
Consulting, Cloud base services, Configuration and deployment, IT Consulting, Managed
infrastructure and support services.
8. Provide Annual Sales for last 3 years broken out into the following categories:
9. Include an audited income statement and balance sheet from the most recent reporting period.
FY11 Financial Performance
The information provided below reflects the performance of Dell Inc. and is represented in millions
(USD). As a publicly listed company, Dell publishes a wealth of information pertaining to its
financial performance that can be reviewed by visiting dell.com/investors.
Dell’s expanding strength as an enterprise solutions provider and continued strong execution during
the fiscal fourth quarter drove record results and one of the company’s most successful financial
quarters ever.
Summary of Results for FY11
Revenue in the fourth quarter was $15.7 billion and totaled $61.5 billion for the fiscal year, an
$8.6 billion or 16 percent increase from the previous fiscal year, including the impact of
acquisitions
The company had its highest operating income in five years. GAAP operating income was $1.1
billion, or 7.3 percent of revenue. Non-GAAP operating income was $1.3 billion, or 8.2
percent of revenue
GAAP earnings per share was a record 48 cents; non-GAAP EPS was 53 cents
GAAP gross margin in the fourth quarter was 21 percent and 18.5 percent for the year. Non-
GAAP gross margin was 21.5 percent in the fourth quarter and 19.1 percent for the year, the
result of record profitability in the enterprise solutions and services business, lower component
costs and strong commercial execution
Cash flow from operations was $1.5 billion, and Dell ended the fourth quarter with $15 billion
in cash and investments
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Dell FY 2011 Results of Operations
The following table summarizes our consolidated results of operations for each of the past three
fiscal years:
Fiscal Year Ended
January 28, 2011 January 29, 2010 January 30, 2009
% % %
of % of % of
Dollars Revenue Change Dollars Revenue Change Dollars Revenue
(in millions, except per share amounts and percentages)
Net revenue:
Product $ 50,002 81.3% 14% $ 43,697 82.6% (17%) $ 52,337 85.7%
Services, including software related 11,492 18.7% 25% 9,205 17.4% 5% 8,764 14.3%
Total net revenue $ 61,494 100.0% 16% $ 52,902 100% (13%) $ 61,101 100%
Gross margin:
Product $ 7,934 15.9% 29% $ 6,163 14.1% (20%) $ 7,667 14.6%
Services, including software related 3,462 30.1% 12% 3,098 33.7% (6%) 3,290 37.5%
Total gross margin $ 11,396 18.5% 23% $ 9,261 17.5% (15%) $ 10,957 17.9%
Operating expenses $ 7,963 12.9% 12% $ 7,089 13.4% (9%) $ 7,767 12.7%
Operating income $ 3,433 5.6% 58% $ 2,172 4.1% (32%) $ 3,190 5.2%
Net income $ 2,635 4.3% 84% $ 1,433 2.7% (42%) $ 2,478 4.1%
Earnings per share — diluted $ 1.35 N/A 85% $ 0.73 N/A (42%) $ 1.25 N/A
Other Financial Information(a)
Non-GAAP gross margin $ 11,731 19.1% 22% $ 9,649 18.2% (14%) $ 11,178 18.3%
Non-GAAP operating expenses $ 7,582 12.3% 14% $ 6,675 12.6% (11%) $ 7,497 12.3%
Non-GAAP operating income $ 4,149 6.7% 40% $ 2,974 5.6% (19%) $ 3,681 6.0%
Non-GAAP net income $ 3,106 5.1% 51% $ 2,054 3.9% (28%) $ 2,852 4.7%
Non-GAAP earnings per share — diluted $ 1.59 N/A 51% $ 1.05 N/A (27%) $ 1.44 N/A
Dell’s independently audited FY10 10-K and FY11 10-K Forms contain financial data for the past 5
years, and are available in a PDF format at www.dell.com/investor
Dell restated its financial statements relating to fiscal 2005, 2006, 2007, 2008 and 2009 (including
the interim periods within those years). Dell's restated financial information is in its Annual Report
on Form 10-K for the fiscal year ended January 29, 2010 available via the Internet at www.sec.gov
or www.dell.com/investor
10. What differentiates your company from competitors?
Dell delivers technology solutions that enable people everywhere to grow and thrive while
delivering open, capable and affordable solutions that are scalable and repeatable and meet the
specific needs of our customers in various industries and verticals.
11. Describe how your company will market this contract if awarded.
Our go to market strategy is two-fold we will have a direct marketing sales effort with our existing
sales force along with a reseller approach utilizing our channel community. Our approach will be
sales driven creating awareness via customer facing and the leveraging channel partners as an
extension of our sales marketing engine.
12. Describe how you intend to introduce NCPA to your company.
Efforts to introduce NCPA to Dell have already been underway with our current executive teams,
our plan is to introduce NCPA to our inside and outside sales force and our channel partner
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community, via internal messaging, internal blogs, regional and national broadcast via web
based tools, webcast, and series of town hall meetings with channel community.
13. Describe your firm’s capabilities and functionality of your on-line catalog/ordering website.
Dell’s on-line service provides customers the ability to browse products, create quotes, and view
product & support information, allowing for frictionless order entry increasing order accuracy
and faster delivery of product. Online features also include purchase order history and order
confirmation allowing for a streamlined procurement process and real time reporting information
online available 24/7.
As part of this response, Dell is offering to set up a confidential Premier.Dell.com page for NCPA.
Premier.Dell.com is a secure, customized procurement site created at no charge for select Dell
customers. Premier is designed to minimize the amount of time and money you spend procuring
and supporting IT equipment, and to maximize the amount and quality of the procurement
information available to you.
Premier provides efficient, one-stop shopping for all of your IT product needs. We’ll build your
Premier site with systems configured to your specifications, and customize your selection of
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software and peripherals to meet your standards. Your Premier site also provides easy access to
procurement information including open order status, invoice status, and detailed historical
reports, all available to only the users you specify. Approximately 113,000 Dell business and
institutional customers worldwide use Dell's on-line order management capabilities.
And the benefits of Premier don’t end there. Premier Support is a virtual helpdesk with
powerful tools to help meet your organizations’ system support needs. Designed for support
technicians, helpdesk specialists, system engineers and IT managers, Premier Support provides
fast access to the knowledge and solutions you need to help you efficiently support your Dell
systems and maximize uptime.
Take a moment to review the Features of Premier.Dell.com. An online overview and
explanation of Premier.Dell.com can be found at – www.dell.com/tourpremier.
Planning and Procurement
Security and User Access – Custom-defined access roles support your approval process and
control unapproved buying. An employee’s access is limited to the information and tools
that they need. Your account representative will set up access roles that you specify. The
designated administrator in your organization can modify the access role of a user as
needed.
Customized Product Catalogs – We offer a number of product catalog options that allow
you to manage your system, software, and peripherals standards. All products are displayed
with your negotiated pricing.
Standard Configurations Catalog – This catalog is customized to specifically comply with
your established system standards. Standard configurations can be rigid bundles or can
accommodate shopper-selected options.
Discount Catalog – This catalog is designed to provide the user with access to Dell’s entire
line of products.
Special Offers Catalog – Like the Standard Configurations Catalog, this catalog is
customized to specifically comply with customer specifications, but is designed to
accommodate special offers that may be promoted for a limited time.
Software & Peripherals Catalog – Dell offers a customizable software & peripherals catalog
which provides one-stop online shopping for thousands of peripherals, software titles,
parts, and upgrades. This catalog can be customized to only the products, categories, and
brands that you prefer.
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E-Quotes and Secure Online Ordering
Shopping carts can be saved as E-quotes by any shopper and forwarded to an authorized buyer
for review. Secure online orders can be placed at any time through an intuitive, streamlined
checkout process.
In addition, for our Premier Page customers, you can now pay your invoices online through
Dell’s Invoicing Solutions Tool. Some of the benefits of managing your invoices online are:
Secure, online access to Dell invoice information at no cost to you.
Schedule payments online 24 hours a day, 7 days a week.
Schedule your Dell invoice payments in advance. Simply date your payment for the day
you want the payment applied.1
Option to manage payment sources by listing multiple bank accounts.
Update your payment instructions anytime.2
1 Payment instructions received by us after 4:00 P.M. Central Time will be processed on the next
Business Day. If the Payment Date falls on a Saturday, Sunday, or federal holiday, then the Payment
Date will be rescheduled to the next Business Day.
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Confirmation number for each scheduled payment, for easy reference.
Track your payment history — see how, when and how much you paid.
Order Status Reporting
Premier.Dell.com provides the ability to search for order status using Multiple or Single Order
Status search options. The Order Status tool allows you to track an order from submission to
shipping using:
Order Number
Customer Number
Account Number
PO Number
Tracking Number
Order Status Type (Pending Items, Shipped Items, Delayed Items, or Cancelled Items)
Order Status allows you to view at one glance the:
Order Date
Production Date
Shipping Date
Click on “Register this Order” and input an e-mail address to have OrderWatch send an e-mail
message when the order has shipped. If the carrier has tracking information available online,
simply click the Shipping Detail link to receive up-to-date tracking information. PODs (Proof of
Delivery) can also be obtained online.
2
Changes and cancellations must be received before 4:00 P.M. Central Time on the Business Day
preceding the scheduled payment date. Payments in process cannot be changed, canceled, stopped or
revoked.
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Accounting
Open Invoice Reporting – Review your unpaid invoices online. Find out if payments have
been posted and reconcile purchase orders and invoices. Online invoices are formatted
just like the original hard copies and include service tag numbers. Invoices can be
downloaded as .pdf files.
Purchase History Reporting – Premier provides you with quick and easy access to the
information you need. View detailed order information from the last 13 months and
download it to Excel. Choose from five standard reports or create a custom report using
any of ten available data fields.
The five standard Premier reports include:
Order Summary – For each individual order, this report displays Order Number, Order
Date, Customer Number, P.O. Number, Ship-To address, and Order Amount.
Product Summary – This report provides a summary of your purchases by product family
such as Workstations, Storage, Notebooks, Peripherals, Enterprise, and Desktops.
Locations – This report pulls orders by your Ship-To addresses.
Customer Number – Your customer numbers and customer names are able to be
consolidated in this report.
Service Tag Summary – For each Dell Service Tag, this report displays Warranty
information, Order Number, Product Description, and Estimated Ship Date. Please note,
this report may not be available in all regions.
In addition to the five standard Premier reports listed above, users can also create a custom
report based on any 6 of the following fields:
City Contract Code Customer Number
Estimated Ship By Date Online Order Online Store Name
Order Amount Payment Code PO Number
Sales Tax Shipping Charge Ship To Address
State System Quantity Zip Code
Other Custom Fields defined by Inside Sales Rep
Support
Support Search – Tap into Dell’s many online sources to view articles and documents
from Dell’s Knowledge Base, Downloads, System Documentation, White Papers, Power
Solutions magazine, and more.
Dell Downloads – Dell Downloads contain a comprehensive list of updates for drivers,
utilities, and BIOS that can be downloaded directly to your Dell system. You can register
for FileWatch to receive e-mail notifications when an update has been made to a file
that matches your system or FileWatch preferences.
Dell Knowledge Base – Get instant answers to your technology questions from an
extensive database collected from Dell technicians, service providers, and customers.
You can search by:
Keywords
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Product Type
Service Tag
Document Number
Document Date
My System List – Create, manage, and customize a list of your Dell systems with system-
specific details from one convenient location or export your list for use in Excel.
My System Details – Gain easy access to system configuration, service contract
information, and service call status details by system service tag. Retrieve a list of your
company’s systems by customer number or order number and add them to your My
Systems List.
System Configuration as Shipped – Premier Support allows you to view exact
configuration details on systems as shipped from Dell. This comprehensive information
includes:
Express Service Code
Ship Date
SKU-level Detail
Part Numbers
Part Description
Warranty and Service Contract Information
Premier Support also allows you to retrieve warranty and service information by inputting your
system service tag. Once put in, the details and remaining service and warranty on existing
contracts will be displayed.
Service Call Status – Keep up to date on the status of your open service calls. Register for
Service Call Watch to receive e-mail updates on your service incidents.
14. Describe your company’s Customer Service Department (hours of operation, number of service
centers, etc.)
Dell services goal is to minimize the downtime of customers' mission-critical systems; to provide
industry-leading service on time, every time. Currently Dell has 5 regional Centers, staffed
24x7x365 under a Global Command Center servicing on Dell sales and operations, Parts Depot,
Certified Field Technicians, Hardware and Software support, service and logistics.
Dell’s commitment to personalized attention is evident in the ongoing development of the
Customer Care program. Customer Care provides support focused specifically on all issues and
concerns from post shipment through the first 30 days of ownership, including:
Returns, Exchanges, Short Orders
Order Shipment Tracking
Order Status / Questions / Educate customers on order status reporting
Policy & Procedure Question
Address Corrections
Pick-up and Redelivery
Customer Carrier Account Information
Provide Proof of Delivery
Packing Slip Request
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Invoice Request / Train customers how to access via Premier
Provide Automated Reporting (Order Status, Logistics, Service Tag report)
This commitment enables Dell to better assist you and focus on your needs. As Dell continues to
grow, Customer Care will develop more focus and refinement on addressing even the most unique
customer needs.
Availability
Customer Care provides telephone assistance Monday through Friday, 8:00 a.m. – 5:00 p.m. Central
Time, excluding normal holidays. We also provide e-mail support or you can submit your request
using an easy online form found on www.Dell.com.
Responsiveness
Dell’s continual education policy requires our Customer Care representatives to attend extensive
training each year to keep up with the latest knowledge and skills required to handle the most
particular situations. Dell Global Customer Care works to meet a telephone service level goal of
80%, answering 80% of the phone calls within two minutes, and replying to issues submitted online,
within four hours.
Quality
Dell Customer Care has a quality program that initiates random quality audits of telephone
conversations to improve the customer’s experience and prevent repeat calls. Dell monitors its
Customer Care representatives on everything from their demeanor to how accurately and
completely they respond to the customer’s questions and concerns.
15. Green Initiatives
As our business grows, we want to make sure we minimize our impact on the Earth’s climate. We
are taking every step we can to implement innovative and responsible environmental practices
throughout NCPA to reduce our carbon footprint, reduce waste, energy conservation, ensure
efficient computing and much more. To that effort we ask respondents to provide their companies
environmental policy and/or green initiative.
Green IT
Dell Earth was established to organize and promote the company's internal and external
sustainability initiatives. As part of this initiative, Dell created its "Core Fundamentals of Green IT,"
a framework for looking at the lifecycle and impact of its products.
The Core Fundamentals are a way for the company to view its operations holistically, to
incorporate sustainability in all aspects from cradle to grave. The Core Fundamentals are:
Greener, scalable, upgradable architecture
Dell uses modular design to make its products easy to upgrade and service – and, when necessary,
to be safely and efficiently recycled.
Efficient configuration and delivery
As an EPA SmartWay partner, Dell favors business with carriers that demonstrate a commitment to
reducing their greenhouse gas impacts. By minimizing packaging material wherever feasible, Dell
can reduce the impact of waste and transportation.
Engagement and empowerment
Dell provides tools such as energy calculators and its Greenprint Advisor to help customers make
decisions that are best for their organization’s green objectives. Regular, transparent interaction
with NGOs, investors, and other stakeholders provides critical feedback for the development of
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effective sustainability policy. Online communities and forums also help connect employees and
customers.
Product recovery and recycling
Dell has developed a global recovery and recycling supply chain on six continents to recycle the
parts and materials it collects.
Employee Engagement within Dell
In addition to its technological innovations, Dell has made improvements in its paper management.
By using FSC-certified and post-consumer paper in our consumer catalogues, the company was able
to reduce a massive element of its environmental footprint as well as reduce costs in supply and
fulfillment.
Dell was able to achieve this by allowing the people involved to feel that they had a certain level
of ownership over these transitions. This helps foster employee engagement, and helps embed
sustainability into the business, a necessity if Dell Earth is to be effective.
Employees have made sustainability a passion. Executives from the top down have supported and
promoted the company's initiatives and there has been an equal amount of leadership shown from
the bottom up. Dell employees across the globe voluntarily participate in green teams to
brainstorm and work on environmentally responsible projects in their facilities and local
communities.
Globally, Dell saves more than $3 million and avoids nearly 12,000 tons of CO2 annually through a
power-management initiative that turns off computers at night and wakes them back up in the
morning, an idea brought forward by one of its employees.
"Successful sustainable strategies snowball. As the previous fundamentals became incorporated
into operations, the company found increased returns on bottom lines across various business
verticals. As a result, the company has been able to dedicate significant R&D into making more
efficient, greener PCs”.
Tod Arbogast, Director of Sustainability, Dell
Dell is committed to becoming the “greenest” technology company on the planet. For more than a
decade, we have built environmental considerations into every stage of the product life cycle —
from development and design, to manufacturing and operations, to customer use and end-of-life
product disposition. We are proud of the significant progress that we have made so far. However,
there is still much more to do.
Above all, we are building a partnership with members of the ReGeneration – people of all ages
who care about the environment. Through programs like Energy Smart, we are designing energy-
efficient products that reduce power requirements. These, in turn, help to offset carbon dioxide
emissions. We are also working with our commercial customers to design and retrofit data centers
to reduce energy use. Through “Plant a Tree for Me” and “Plant a Forest for Me,” we are helping
customers reduce their climate footprint. We have also worked to reduce the climate impact of
transporting our products by improving shipping and routing procedures, and locating facilities
close to our customers.
When selecting substances used to design our products, we are guided by a precautionary
approach. This means eliminating environmentally sensitive substances from our products wherever
cost effective, safer alternatives are available. This includes plans to phase out brominated flame
retardants (BFRs) in new product design.
We are also taking steps to minimize the environmental impacts of our manufacturing operations,
and are the first major computer company to go carbon neutral, operationally. In fiscal year 2008,
Dell increased the amount of green power purchased from utility providers to 81,000 megawatt-
hours (MWh) per year.
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Recycling and reuse rates in our global manufacturing facilities have also increased dramatically
over the years, reducing the percentage of materials that are land-filled. We use recycled content
in our internal and external publications.
16. Vendor Certifications (if applicable)
Provide a copy of all current licenses, registrations and certifications issued by federal, state and
local agencies, and any other licenses, registrations or certifications from any other governmental
entity with jurisdiction, allowing respondent to perform the covered services including, but not
limited to, licenses, registrations, or certifications. Certifications can include M/WBE, HUB, and
manufacturer certifications for sales and service.
Dell’s Federal Identification Number is 74-2616805. As this vehicle is introduced to state’s outside
of Texas, we will provide all current license, registrations, certifications and any other applicable
documentation NCPA request.
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Tab 5 – Products and Services/Scope
Tab 5 – Products and Services/Scope
Respondent shall perform and provide these products and/or services under the terms of this
agreement. The supplier shall assist the end user with making a determination of their individual
needs.
The following is a list of suggested (but not limited to) categories. List all categories along with
manufacturer that you are responding with:
Products Services
Laptops / Notebooks / PDA’s Installs
Desktop Computers Asset Management
Servers Managed Services
Software Telecommunications
Accessories Product Configurations
Battery Back- -up / Power / Surge Product Support
Cables Warranty
Data Storage / Drives Insurance
Digital Imaging – Cameras / Scanner
Keyboard / Mice / Input Devices
Memory / System Components
Office Equipment
Printers
Sound / Multimedia
Telecommunications Products
Video – Monitors / Cards / Projector
Interactive Whiteboards
DVD / Books / Music / Video
Dell delivers innovative technology and services which customers trust and value. As a leading
technology company, we offer a broad range of product categories, including mobility products,
desktop PCs, software and peripherals, servers and networking, and storage. Our services include a
broad range of configurable IT and business related services, including infrastructure technology,
consulting and applications, and business process services.
Business Strategy
Dell built its reputation as a leading technology provider through listening to customers and developing
solutions that meet customer needs. We are focused on providing long-term value creation through the
delivery of customized solutions that make technology more efficient, more accessible, and easier to
use.
We have these primary components to our business strategy:
Providing Efficient Enterprise Solutions. We are focused on expanding our enterprise solutions
and services, which include servers, networking, storage, and services. We believe opportunities
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for data centers, servers and storage will continue to expand and we are focused on providing
the best value, simplification, and more open data centre solutions to our customers. We focus
our investments to grow our business organically as well as inorganically through alliances and
strategic acquisitions. Our acquisition strategy will continue to target opportunities that we
believe will expand our business by delivering best-value solutions for the enterprise.
Creating a Flexible Value Chain and Accelerating Online Leadership. We seek to grow our
desktop and mobility business and enhance the online buying experience for our customers. We
are focused on improving design, supply chain, logistics, and operating expenses to adjust to the
changing dynamics of our industry.
Products and Services
Our aim is to provide customers with integrated business solutions. We design, develop, manufacture,
market, sell, and support a wide range of products and services that can be customized to individual
customer requirements. We also offer or arrange various customer financial services for our business
and consumer customers in the U.S.
Enterprise Solutions
Enterprise solutions include our servers, networking, and storage products.
Servers and Networking — Our standards-based PowerEdge line of servers is designed to offer
customers affordable performance, reliability, and scalability. Options include high performance
rack, blade, and tower servers for enterprise customers and value tower servers for small
organizations, networks, and remote offices. We also offer customized Dell server solutions for
large data centre customers. During Fiscal 2011, we expanded our PowerEdge rack servers and
PowerEdge C cloud offerings. We also expanded our networking product offerings and introduced
our PowerConnect J-series. These products serve as part of our mission to help companies of all
sizes simplify their IT environments.
Storage — We offer a comprehensive portfolio of Dell-branded and third-party advanced storage
solutions, including storage area networks, network-attached storage, direct-attached storage,
disk and tape backup systems, and removable disk backup. With our advanced storage solutions
for mainstream buyers, we offer customers functionality and value while reducing complexity in
the enterprise. Our storage systems are easy to deploy, manage, and maintain. The flexibility
and scalability offered by our Dell PowerVault and Dell EqualLogic storage systems help
organizations optimize storage for diverse environments with varied requirements. During Fiscal
2011, we expanded our storage portfolio by adding a variety of increasingly flexible new Dell
PowerVault, Dell EqualLogic, and Dell DX Object storage choices that allow customers to grow
capacity, add performance and protect their data in a more economical manner. We are shifting
towards more Dell-branded storage offerings. In addition, our recent acquisitions of Ocarina
Networks, Inc. in Fiscal 2011 and Compellent Technologies, Inc. in early Fiscal 2012 will enable
us to expand our storage product offerings. We believe that along with our solid position with the
EqualLogic product line, these acquisitions allow us to expand our customer base for mid-range
and high-end storage solutions and deliver integrated data management solutions to our
customers.
Client Products
Our client products include mobility and desktop products.
Mobility
Commercial — Our Latitude, Vostro, and Dell Precision lines of mobility notebooks are
designed with our Commercial customers in mind. The Latitude line is designed to help our
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Tab 5 – Products and Services/Scope
Commercial customers manage their total cost of ownership through managed product
lifecycles. The Vostro line is designed to customize technology, services, and expertise to suit
the specific needs of small businesses. We also offer the Precision line of mobile workstations
for professional users who demand exceptional performance to run sophisticated applications.
During Fiscal 2011, we introduced a new line-up of Latitude laptops, the new Vostro 3000
series laptop computers, the Dell Precision M4500 mobile workstations, and made additions to
our Dell Latitude E-family of laptops.
Consumer — For our Consumer customers, we offer the Inspiron, XPS and Alienware lines of
laptops. The Inspiron line of notebook computers is designed for those seeking the latest
technology and high performance in a stylish and affordable package. During Fiscal 2011, we
introduced additional models to our Inspiron family of notebooks including the Inspiron Duo, a
tablet computer that easily converts to a laptop. Our Alienware line includes high
performance gaming systems targeted at customers seeking high-quality experiences and
cutting edge designs. In addition, during Fiscal 2011, we introduced a new family of XPS
laptops that are designed to provide the ultimate entertainment experience in sound, graphics
and 3D-capabilities.
Desktop PCs
Our desktops PCs consist of the Optiplex, Precision, and Vostro lines, which are targeted to our
Commercial customers, and the Inspiron, XPS, and Alienware lines, which are designed with our
Consumer customers in mind.
Commercial — The OptiPlex line of desktops allows our Commercial customers to manage their
total cost of ownership by providing them with a portfolio of secure, manageable, and stable
lifecycle products. The Vostro line is designed to provide technology and services to suit the
specific needs of small businesses. Dell Precision desktop workstations are intended for
professional users who demand exceptional performance from hardware platforms optimized
and certified to run sophisticated applications, such as those needed for three-dimensional
computer-aided design, digital content creation, geographic information systems, computer
animation, software development, computer-aided engineering, game development, and
financial analysis.
Consumer — The Inspiron line of desktop computers is designed for mainstream PC users
requiring the latest features for their productivity and entertainment needs. We target sales
of the Alienware line of desktop computers to customers seeking features ranging from
multimedia capability to high performance gaming. Our XPS desktops are designed for
customers seeking high performance for the most demanding entertainment needs.
Software and Peripherals
We offer Dell-branded printers and displays and a multitude of competitively priced third-party
peripheral products such as printers, televisions, notebook accessories, mice, keyboards, networking
and wireless products, digital cameras, and other products. We also sell a wide range of third-party
software products, including operating systems, business and office applications, anti-virus and related
security software, entertainment software, and products in various other categories. We operate an
online software store, the Dell Download Store, for consumers and small and medium-sized businesses.
Services
Our services include a broad range of configurable IT and business services, including infrastructure
technology, consulting and applications, and product-related support services. Our customer
engagement model groups our services with similar demand, economic, and delivery profiles into three
categories of services: transactional; outsourcing; and project-based.
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Tab 5 – Products and Services/Scope
Transactional — We offer services that are closely tied to the sale of our servers, storage, and
client hardware. These services include support services, managed deployment, enterprise
installation, and configuration services.
Outsourcing — Our outsourcing services business is designed to reduce customer costs and help
to increase the efficiency and improve the quality of customer business operations. Our
outsourcing services include data centre and systems management, network management, life
cycle application development and management services, and business process outsourcing
services. Project-based — We also offer short-term services that address a wide array of client
needs, including IT infrastructure, applications, business process, and business consulting.
We offer the following services based on business strategic needs:
Application Services - Application Services encompass a full spectrum of discrete-to-complete
Application Services for application rationalization, modernization, or any other application
need.
Infrastructure Services - Infrastructure Services address clients’ IT infrastructure challenges,
boost employee productivity, and align clients’ talent to high-value projects with Dell’s
automated, market-leading tools and global workforce.
Business Process Services - Business Process Services reduce inefficiency, cut costs, and
enhance competitiveness by leveraging Dell’s expertise, leading automation technology, and
global workforce.
Support Services - Support Service allow adjusting speed and type of support to address specific
scenarios for every IT element, from users and devices to applications and data centers.
Consulting Services - Consulting Services transform clients’ business and make it run better by
implementing the right organizational change initiatives or technology projects to address
clients’ critical challenges.
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Tab 5 – Products and Services/Scope
Financial Services
We offer or arrange various customer financial services for our business and consumer customers in the
U.S. through Dell Financial Services L.L.C. ("DFS"), a wholly-owned subsidiary of Dell. DFS offers a wide
range of financial services, including originating, collecting, and servicing customer receivables related
to the purchase of Dell products. DFS offers private label credit financing programs, through an
unrelated, nationally chartered bank, to qualified consumer and commercial customers and offers
leases and fixed-term financing to commercial customers. Financing through DFS is one of many
sources of funding that our customers may select. Currently, to support the financing needs of our
customers internationally, we have aligned with a select number of third party financial services
companies. These financial services companies work directly with our customers to originate and
service financing arrangements, enabling customers to finance and purchase Dell products and
services. We are exploring the possibility of expanding the DFS operations into select international
markets, with the expectation that we will continue to work with third parties where appropriate.
Product Development
We focus on developing modular and scalable technologies that incorporate highly desirable features
and capabilities at competitive prices. We employ a collaborative approach to product design and
development in which our engineers, with direct customer input, design innovative solutions and work
with a global network of technology companies to architect new system designs, influence the
direction of future development, and integrate new technologies into our products. Through this
collaborative, customer-focused approach, we strive to deliver new and relevant products, such as our
enterprise solutions, and services to the market quickly and efficiently.
Manufacturing and Materials
Third parties manufacture the majority of the client products we sell under the Dell brand. We have
expanded our use of contract manufacturers and manufacturing outsourcing relationships to achieve
our goals of generating cost efficiencies, delivering products faster, better serving our customers, and
building a world-class supply chain. Our manufacturing facilities are located in Austin, Texas; Penang,
Malaysia; Xiamen, China; Hortolândia, Brazil; Chennai, India; and Lodz, Poland. Beginning in Fiscal
2009, we have reduced our fixed costs by selling, closing and consolidating manufacturing and other
facilities, and have moved toward a more variable cost manufacturing model. In connection with our
implementation of this model, we have announced the sale of our Poland facility, which is expected to
be finalized in the first half of Fiscal 2012.
Our manufacturing process consists of assembly, software installation, functional testing, and quality
control. Testing and quality control processes are also applied to components, parts, sub-assemblies,
and systems obtained from third-party suppliers. Quality control is maintained through the testing of
components, sub-assemblies, and systems at various stages in the manufacturing process. Quality
control also includes a burn-in period for completed units after assembly, ongoing production reliability
audits, failure tracking for early identification of production and component problems, and information
from customers obtained through services and support programs. We are certified to the ISO
(International Organization for Standardization) 9001: 2008 Quality management systems standard. This
certification includes most of our global sites that design, manufacture, and service our products.
We purchase materials, supplies, product components, and products from a large number of vendors. In
some cases, multiple sources of supply are not available and hence we have to rely on single-source
vendors. In other cases, we establish a working relationship with a single source or a limited number of
sources if we believe it is advantageous to do so due to performance, quality, support, delivery,
capacity, or price considerations.
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Tab 5 – Products and Services/Scope
Geographic Operations
Our global corporate headquarters is located in Round Rock, Texas. We have operations and conduct
business in many countries located in the Americas, Europe, the Middle East, Asia and other geographic
regions. We have invested in high growth countries such as Brazil, Russia, India, and China, and we
expect to continue our global expansion in the years ahead.
Lease Program Overview
DFS’ leasing programs offer flexible end-of lease options designed to suit each entity’s unique needs.
Lease terms are generally from 24 through 48 months and are tailored to match the essential useful life
of the leased equipment to the lease term. Lease payments can be billed monthly, quarterly, semi-
annually or annual, in advance. Available to you through DFS are the:
“SNAP” Lease Program – The “Document Lite” program is designed to increase ease of doing
business with us by reducing the amount of documentation necessary for customers making a one-
time or low volume (under $250,000 in leased equipment) acquisition.
Master Lease Program – For large-scale acquisitions (in excess of $250,000 in leased equipment over
the next 12 months) and/or the ability to upgrade PC-related equipment continually, with minimal
additional paperwork, the Master Lease Program is the most efficient choice.
Both the DFS SNAP and Master Lease Programs offer a variety of lease options:
Tax-Exempt Lease Purchase (“TELP”) – This program is often called a Lease Purchase or “Municipal
Lease”. The TELP is only available to states and their political subdivisions. Title to the
equipment passes to the Lessee at lease commencement. The Lessee is provided with the right to
non-appropriate subject to the terms and conditions in the lease contract.
DellFlex - This program is a blend of the Tax-Exempt Lease Purchase and a Fixed Purchase Option
Lease. Just like the TELP, this program is only available to States and their political subdivisions,
title to the equipment passes to the Lessee at Lease commencement and the Lease contains a non-
appropriation clause. DellFlex provides an optional “window” prior to the end of the Lease for
the purpose of refreshing the leased technology. If you exercise the technology refresh option you
can forgo the final payment under the Lease, return the “old” technology to DFS and refresh the
Lease with new technology from Dell. If you don’t exercise your refresh option, then the lease
continues to end of term.
DellFlex™ provides your organization with the following features and benefits:
It allows you to migrate to the latest technology prior to the end of the lease term through a
simple, streamlined process.
It provides your organization with an integrated asset disposal mechanism. This may eliminate
property bidding which has an associated cost.
It provides you with a hedge against technology obsolescence.
Fair Market Value Lease – This option is often referred to as a “true lease” or an “operating lease”.
It is one of the most effective lease products for managing technology transitions and reducing
Total Cost of Ownership (TCO). Title to the equipment remains with DFS (the Lessor) throughout
the term of the lease. The Lessee is provided with three options at the end of the lease term: 1)
the Lessee can return the equipment to DFS; 2) renew the lease on a month-to-month or fixed term
basis; or 3) the Lessee can purchase the equipment for its then fair market value.
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Tab 5 – Products and Services/Scope
Fixed Purchase Option Lease – This option also helps reduce Total Cost of Ownership while
preserving cash flow. As with the Fair Market Value Lease, title to the equipment remains with DFS
throughout the term of the lease. The Lessee is provided with three options at the end of the
lease term: 1) the Lessee can return the equipment to DFS; 2) renew the lease on a month-to-
month or fixed term basis; or 3) the Lessee can purchase the equipment for the pre-negotiated
price or percent of the original product cost.
$1.00 Purchase Option Lease – Commonly referred to as a “Lease to Own” or a “Full Pay Out
Lease”, this program is designed for those organizations that want to own their equipment at the
end of the lease term while preserving their cash flow for other capital investments during the
lease term. Title to the equipment passes to the Lessee at lease commencement.
The Leasing Process
Once you determine to take advantage of the benefits of leasing with DFS, the leasing process is
simple, efficient and convenient. Regardless of vendor, the process is always started by the
customer’s request for a quote for equipment and lease pricing.
Dell Equipment Non-Dell Vendor Equipment
1. Customer contacts the DFS lease or Dell sales 1. Customer contacts the DFS lease representative
representative to place the order and and provides a copy of the PO indicating the
indicates it will be on a lease. Customer equipment to be leased.(One PO per non-Dell
then sends a PO in to Dell. vendor)
2. Dell will enter the order and notify the DFS 2. Customer forwards PO to the vendor with the
lease rep that the order is a lease order. “Bill to” as DFS and “Ship to” as the customer.
3. With the Master Lease Agreement (MLA) in 3. The non-Dell vendor ships the equipment to the
place, the order is verified and released into customer and sends an invoice, along with
production by DFS. written wire instructions (on letterhead) to
4. The equipment is shipped directly from Dell DFS.
to Customer and invoiced to DFS. 4. Upon receipt of the PO, invoice, and wiring
5. Following shipment of the equipment, DFS instructions; DFS prepares documentation for
will issue documentation to Customer for customer’s review and execution.
review and execution. Customer will 5. Customer forwards original signed documents
forward original signed documents to DFS via to DFS via fax and mail.
fax and mail. 6. DFS books and obtains funding for the lease.
6. Lease commences and payments are due to Within 7-10 business days after funding, vendor
DFS as stated on the lease agreement or receives payment for equipment
lease schedule.
This process is subject to the following conditions:
Customer’s credit must be approved and credit line must be sufficient to cover the PO.
There are no defaults under existing leases.
All documents are returned to DFS in a timely manner.
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Tab 6 – References
Tab 6 – References
Provide at least ten (10) customer references for products and/or services of similar scope dating
within the past three (3) years. Please provide a range of references across all eligible government
entity groups including K- -12, higher education, city, county, or non- -profit entities.
All references should include the following information from the entity:
Entity Name
Contact Name and Title
City and State
Phone
Years Serviced
Description of Services
Annual Volume
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Tab 6 – References
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Tab 6 – References
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Tab 6 – References
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Tab 8 – Value Added Products and Services
Tab 8 – Value Added Products and Services
Include any additional products and/or services available that vendor currently performs in
their normal course of business that is not included in the scope of the solicitation that you
think will enhance and add value to this contract for Region 14 ESC and all NCPA participating
entities.
Dell Proposal that will establish a Direct Sales Contract with NCPA. This contract will be supported
by our direct sales teams who have established customer relationships across Texas - as well as the
entire nation. Upon NCPA’s award to Dell, these sales makers will be enabled to support and
deliver the message to current and potential NCPA members regarding the mission and value of
leveraging the Dell/NCPA relationship to deliver cost-effective and comprehensive technology
solutions to their constituents
2. Dell Proposal that will establish an Indirect Sales Contract with NCPA that may be leveraged by
Dell’s vetted stable of channel partners nationwide. This partner community is supported by a
discreet Dell sales organization uniquely focused on expanding Dell’s channel partner relationships
in Texas as well as nationwide. Currently Dell’s channel partner community is greater than 20K
nationwide. In instances where a reseller, under this contract, is selling Dell products and other
products provided by Dell to the reseller, invoices will be issued by the reseller to a Customer and
payments shall be made to the applicable reseller.
3. As a value-added feature that may be extended to NCPA and its participating membership
under either the Direct or Indirect contract(s) is the opportunity to participate in the Dell
Employee Purchase Plan. This plan will enable the employees of NCPA and its members who
purchase institutionally using the Dell/NCPA contract the unique opportunity to enjoy special
discounts on their personal purchases of Dell products.
Employee Purchase Plan
Dell has been developing and implementing successful Employee Purchase Programs (EPP) for over
eight years. Dell provides EPP services to numerous Fortune 500 customers, public agencies and
educational institutions. We’ve worked with over 12,000 employers in the U.S. alone. We have a
proven, robust Employee Purchase Program infrastructure in place, ready to design and implement a
plan for you quickly. Dell EPP customers purchase more than $3 million a day in products and services
under existing programs.
The current offer is based on performance and protection chosen by employees. They’ll receive up to a
7% discount on all Dell products including Dell Inspiron notebooks or desktop computers. Frequent
promotions and discounts on other electronics and accessories are also available from Dell.
Maximizing the Program
The employer plays a key role in the success of an employee purchase program. While an EPP alone
may result in less than 2% of employee participation, an EPP coupled with the ability for employees to
deduct the purchase from their paycheck can yield a 25% participation rate. Professional Dell program
managers are available to help coordinate complex program logistics with accounts payable and
payroll.
Communications
In addition to the program parameters, how an EPP is communicated to the employee base determines
the success of the program. Companies that have the highest participation rates communicate to their
employees a minimum of four times per year, in addition to having the EPP link posted on their
company intranet. Surveys of existing EPP customers relay that e-mail is the most frequent method of
communication, followed by company intranet and fliers. The most successful programs are those that
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Tab 8 – Value Added Products and Services
use a variety of communication vehicles during key buying periods, such as holiday shopping and back-
to-school.
Dell asks its participating customers to provide a program coordinator(s) for the EPP. Dell provides
ready-made marketing communications materials for the program coordinator to send emails to your
employees. Dell also provides ready-made web banners, posters, payroll stuffers and other types of
communications materials. Once your employees contact Dell, they have the option to “opt-in” for
EPP offers directly from Dell.
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Tab 9 – Required Documents
Tab 9 – Required Documents
DOCS FOR EACH SECTION GO AFTER EACH SECTION
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*
*
Dell Marketing, L.P.
Proposals Advisor
One Dell Way, RR8-06 Round Rock, TX 78682
*signed inclusive of: to the best of my knowledge and belief.
of
f:
e of: t m
* * E-Verify Program
* E-Verify is a voluntary program run by the United States
government to help certify that employees hired by
companies are legally authorized to work in the United
States. This program is operated by the Department of
*signed inclusive of: to the best of my knowledge and belief. Homeland Security in partnership with the Social Security
11/30/2011 Administration.
* Dell's E-Verify Number
* Dell's E-Verify company ID number is 49098
applicable
applicable
except to the extent Dell has worked with a third party in offering full catalog products
and services pricing to TCPN.
Dell Marketing, L.P.
One Dell Way, RR8-06 John E. Billings
Round Rock, TX 78682
Proposals Advisor
512-728-8881
512-283-9092
John E. Billings
Proposals Advisor
Attachment A – Sales Organization Chart
Attachment A – Sales Organization Chart
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Attachment B – Gartner & ICD
Attachment B – Gartner & ICD
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Attachment C – Dell Warranty
Attachment C – Dell Warranty
Warranties
Limited Hardware Warranties
Dell-branded hardware products purchased in the U.S. or Canada may come with a 90-day, 1-year, 2-
year, 3-year, 4-year or 5-year limited hardware warranty. To determine which warranty came with
your hardware product(s), see your packing slip, invoice, receipt, or other sales documentation. The
following sections describe the limited warranties for the U.S.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your — our end-user
customer's — Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, third-party software, or the reloading of software
Non-Dell branded products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive
maintenance
Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
Normal wear and tear
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN
THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD
REFLECTED ON YOUR PACKING SLIP, INVOICE, RECEIPT, OR OTHER SALES DOCUMENTATION. NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS
EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY
LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE
FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL DOES NOT WARRANT THAT THE OPERATION OF
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Attachment C – Dell Warranty
ANY DELL PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. OUR LIABILITY WILL BE NO MORE THAN
THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited hardware warranty last?
This limited hardware warranty lasts for the time period indicated on your packing slip, invoice, or
receipt except for the following Dell-branded hardware:
Portable product batteries carry the lesser of either a 1-year limited hardware warranty or the length
of the limited hardware warranty for the Dell product with which the battery is shipped.
The warranty for a print head that is included as original equipment in the Dell mobile printer is for
parts only and is effective for a period of 1 year after the date of purchase of the printer or 1000 prints
of printer usage, whichever occurs first.
Your Series 5, 6 or 7 battery may provide up to 72 hours of controller cache memory backup power
when new. Under the 1-year limited hardware warranty, we warrant that the battery will provide at
least 24 hours of backup coverage during the 1-year limited hardware warranty period.
Projector lamps carry a 90-day limited hardware warranty.
Dell-certified and Dell-branded memory purchased separately from a Dell system (“Dell-Certified
Memory”) carries a lifetime limited hardware warranty.
The limited hardware warranty for monitors purchased independent of a system lasts for the time
period indicated on your packing slip, invoice, receipt or other sales documentation. Monitors
purchased with a system are covered by the system limited hardware warranty.
PDAs, earphones, and remote inline controls carry a 1-year limited hardware warranty.
Other add-on hardware carries the longer of either a 1-year limited hardware warranty for new parts
and a 90-day limited hardware warranty for reconditioned parts or, for both new and reconditioned
parts, the remainder of the warranty for the Dell product on which such parts are installed.
SATA hard drives in PowerEdgeTM , PowerEdge SCTM and PowerVaultTM systems launched on or after
March 24, 2009 (e.g., PowerEdge T110, PowerEdge T310, PowerEdge T410, PowerEdge T610,
PowerEdge T710, PowerEdge R210, PowerEdge R310, PowerEdge R410, PowerEdge R510, PowerEdge
R610, PowerEdge R710, PowerEdge M610, PowerEdge M710 and PowerVault NX300) carry the lesser of
either a 1-year limited hardware warranty or the length of the limited hardware warranty for the Dell
system with which the SATA hard drive is shipped. Service offerings may be available to extend the
SATA hard drive warranty period on these systems for an additional fee.
All variants of the ioDrive® NAND Flash devices carry the lesser of either a 3-year limited hardware
warranty or the length of the limited hardware warranty for the Dell system with which the
ioDrive® NAND Flash device is shipped and are not eligible for purchase of extended warranty coverage.
ioDrive® NAND Flash devices use a silicon technology which has a maximum number of physical bytes
which can be written to the device (the "Rated Life"). The applicable limited hardware warranty covers
failures due to defects in workmanship and/or materials, but does not cover problems related to the
device reaching its maximum Rated Life.
ioDrive® is a registered trademark of Fusion-io.
The limited hardware warranty on all Dell-branded products purchased directly from Dell begins on the
date of the packing slip, invoice, receipt, or other sales documentation. For products purchased from
third party retailers or resellers, the limited hardware warranty begins on the date of your original
sales receipt. The warranty period is not extended if we repair or replace a warranted product or any
parts. Dell may change the availability of limited hardware warranties, at its discretion, but any
changes will not be retroactive.
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Attachment C – Dell Warranty
What do I do if I need warranty service?
Before the warranty expires, please contact us or our authorized representatives according to the
following table. Long distance telephone carrier charges may apply. Please also have your Dell Service
Tag or order number available.
If you purchased through a retailer (not directly from Dell), you may be required to provide Dell with
your original sales receipt from your purchase to receive any warranty service from Dell.
If you purchased through Best Buy, you must have all original sales receipts from your purchase to
receive any warranty service at a Best Buy store.
Contact Phone (U.S. Only) Web
1) Web Support:
Contact Phone (U.S. Only) Service Desk
(U.S. Only
Individual Home Consumers: U.S. Only
2) Hardware Warranty Support 3) 1-800-624-9896
4) Customer Service 5) 1-800-624-9897
6) Best Buy Customers 7) Carry your Dell
notebook, Dell
desktop, or Dell
monitor purchased
with a Dell desktop,
into any Best Buy
store. Visit
www.bestbuy.com to
locate the nearest Best
Buy store.
8) Wireless Customers 9) 1-800-308-3355
10) Your wireless service
provider may also be
able to provide
hardware warranty
service on your Dell
smartphone or tablet.
Individual Home Consumers who 11)
purchased through an Employee Purchase
Program:
12) Hardware Warranty Support and 13) 1-800-822-8965
Customer Service
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Home and Home Office Customers: 14)
15) Hardware Warranty Support and 16) 1-800-456-3355
Customer Service
Small, Medium, Large or Global 17)
Commercial Customers, Healthcare
Customers, and Value-Added Resellers
(VARs):
18) Support and Customer Service 19) 1-800-822-8965
Government and Education Customers: 20)
21) Support and Customer Service 22) 1-800-234-1490
Dell-branded Memory 23) 1-800-BUY-DELL
Alienware:
24) Hardware Warranty Support and 25) 1-800-ALIENWARE
Customer Service
What will Dell do?
Prior to contacting Dell, please consult your Owner’s Manual or http://support.dell.com for
troubleshooting advice and directions on running hardware diagnostics.
Upon contacting Dell technical support, you will be required to engage in a remote diagnosis session
with the tech support agent to help determine the cause of your issue. Remote diagnosis may involve
customer access to the inside of the product and multiple or extended sessions. If the Dell technical
support agent determines that your issue is the result of a defect in materials or workmanship but the
issue is not able to be resolved remotely, Dell, at its sole discretion, may dispatch a replacement part
to you, arrange for you to send your product or defective part back to Dell’s repair depot, or replace
the product with a comparable product that may be new or refurbished. For Alienware customers only,
Dell may also elect to dispatch a service technician to your location to perform the repair (see
Important Information about In-Home Service After Remote Diagnosis).
If we determine that the problem is not covered under this limited hardware warranty, we may be able
to offer you service alternatives on a fee basis.
We use new and refurbished parts made by various manufacturers in performing warranty repairs and
in building replacement parts and products. Refurbished parts and products are parts or products that
have been returned to Dell, some of which were never used by a customer. All parts and products are
inspected and tested for quality. Replacement parts and products are covered for the remaining period
of the limited hardware warranty for the product you purchased. Dell owns all parts removed from
repaired products and, in most instances, you will be required return defective parts to Dell.
Dell may use authorized representatives to provide any of the technical support or repair services
under this limited hardware warranty.
Important Information about Returning Products to Dell for Repair or Replacement:
Upon a determination by a Dell technical support agent that your product should be returned to Dell
for repair or replacement, we will issue a Return Material Authorization Number which you must
include with your return. You must return the products to us in their original or equivalent packaging,
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Attachment C – Dell Warranty
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in
shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired
or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S.
possessions and territories). Otherwise, we will ship the product to you freight collect. When you
contact us regarding certain products, such as smartphones or tablet products, we may offer to ship
you a replacement product prior to receiving your original product back. In such instance, we may
require a valid credit card number at the time you request a replacement product. We will not charge
or invoice you for the replacement product as long as you return the original product to us within 10
days of your receipt of the replacement product and we confirm that your product issue is covered
under this limited hardware warranty. If we do not receive your original product within 10 days, we
will charge to your credit card or invoice you for the then-current standard price for the product. If
upon receipt of your original product, we determine that your product issue is not covered under this
limited hardware warranty, you will be given the opportunity to return the replacement unit, at your
sole expense, within ten (10) days from the date we contact you regarding the lack of coverage for
your issue or we will charge to your credit card or invoice you the then current standard price for the
product. In addition, if you fail to pay Dell the amounts due in connection with such an invoice, Dell
may suspend your limited hardware warranty support until the invoice amount is paid. A suspension of
your limited hardware warranty for failure to properly return a product will not toll the term of your
limited hardware warranty, and the limited hardware warranty will still expire in accordance with its
original term.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and
any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal
information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible
for any of your confidential, proprietary, or personal information; lost or corrupted data; or
damaged or lost removable media. Please only include the product components requested by the
phone technician.
Important Information about Part Dispatches by Dell:
For some issues, Dell may dispatch a new or refurbished part for you to replace a defective part, if we
agree that the defective part needs to be replaced. You must return the defective part to Dell. When
you contact us, we may offer to ship you a replacement part prior to receiving your original part back.
In such instance, we may require a valid credit card number at the time you request a replacement
part, but we will not charge or invoice you for the replacement part as long as you return the original
part to us within 10 days of your receipt of the replacement part. Failure to timely return the
defective part to Dell in accordance with the written instructions provided with the replacement part
may result in the suspension of your limited hardware warranty support or a charge to your credit card
or invoice in the amount of the then-current standard Dell price for that part. A suspension of your
limited hardware warranty for failure to properly return a part will not toll the term of your limited
hardware warranty, and the limited hardware warranty will still expire in accordance with its original
term.
We will pay to ship the part to you if you use an address in the United States, (excluding Puerto Rico
and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also
include a prepaid shipping container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). Remove any confidential, proprietary, or personal information
and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost
removable media. Please only include the product components requested by the phone technician.
Important Information about In-Home Service after Remote Diagnosis (Alienware customers only):
If Dell determines that your issue is covered under this limited hardware warranty and the technician
cannot correct your problem over the phone or, if applicable, by dispatching a part or replacement
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Attachment C – Dell Warranty
product to you, then Dell may dispatch a service technician to your location within the United States
(including Puerto Rico, but excluding the other U.S. possessions and territories). Please tell the
technician the full address of your system's location. Both the performance of service and service
response times depend upon the time of day your call is received by Dell, the service alternative you
purchased, parts availability, geographical restrictions, weather conditions and the terms of this
limited hardware warranty. An adult must be present at all times during the service technician’s visit.
You must grant the service technician full access to the system and (at no cost to Dell) have working
space, electricity, and a local telephone line. If these requirements are lacking, Dell is not obligated
to provide service. In addition, Dell is not obligated to provide service if you fail to provide an
environment that is conducive to computer repair, if you insist on service to be provided at varying
locations, if you fail to properly restrain a pet, if you threaten our technician either verbally or
physically, if your location or the general area where the system is located is dangerous, infested with
insects, rodents pests, biohazards, human or animal excrement and/or chemicals as reasonably
determined to be unsafe by our technician. If you or your authorized representative is not at the
location when the service technician arrives, the service technician will not be able to service your
system and you may be charged an additional amount for a follow-up service call.
If the telephone technician determines that your system needs a replacement part, you authorize the
on-site technician to act as your service agent to handle the delivery and return of the warranty parts
necessary to render on-site repairs. You may incur a charge if you fail to allow the on-site technician
to return non-working/unused units/warranty parts to Dell.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service
agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with a third-party service provider, please refer to that
contract for details on how to obtain service.
See www.dell.com/servicecontracts for more details.
May I transfer the limited hardware warranty?
Limited hardware warranties on systems may be transferred if the current owner transfers ownership
of the system and records the transfer with us. The limited hardware warranty on Dell-Certified
Memory may not be transferred. You may record your transfer by going to Dell's Web site:
Customer Ownership Transfer Website
Type
Home and http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
Home c=us&cs=19&1=en&s=dhs&~ck=mn
Office:
Small and http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
Medium c=us&cs=04&1=en&s=bsd&~ck=mn
Business:
Large http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
Enterprise: c=us&cs=555&1=en&s=biz&~ck=mn
Federal http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
Government c=us&cs=RC1009777&1=en&s=fed&~ck=mn
:
State and http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
Local c=us&cs=RC978219&1=en&s=slg&~ck=mn
Government
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Attachment C – Dell Warranty
:
Higher http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
Education: c=us&cs=RC956904&1=en&s=hied&~ck=mn
K-12 http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
Education: c=us&cs=RC1084719&1=en&s=k12&~ck=mn
Healthcare: http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer?
c=us&cs=RC968571&1=en&s=hea&~ck=mn
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the
terms and conditions of the original service or limited hardware warranty agreement and Dell's terms
and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the
products, limited warranties, service or support, or the accuracy of the listings of products you
purchase from a third party.
Dell Printer Consumables Limited Warranties
The following sections describe the limited warranty for Dell-branded and NextLife Ink by Dell printer
consumables (ink cartridges, toner cartridges, photo print packs, and photo paper) for the U.S.,
Canada, and Latin America. Refer to the appropriate limited warranty accordingly.
Consumables Limited Warranty (U.S. and Canada Only)
Dell warrants to the original purchaser of genuine Dell-branded ink cartridges and genuine Dell-branded
toner cartridges that they will be free from defects in material and workmanship for two years
beginning on the date of invoice. Dell warrants to the original purchaser of NextLife Ink by Dell ink
cartridges that they will be free from defects in material and workmanship for one year beginning on
the date of invoice. Dell warrants to the original purchaser of genuine Dell Premium Photo Paper and
photo print packs that they will be free from defects in material and workmanship for 90-days
beginning on the date of invoice. If any of these products prove defective in either material or
workmanship, they will be replaced without charge during the limited warranty period if returned to
Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-
822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has
been discontinued or is not available, we will either replace it with a comparable product or reimburse
you for the cartridge purchase cost, at Dell's sole option. Dell-branded toner and cartridges, including
NextLife Ink by Dell ink cartridges, are optimized for use on Dell's portfolio of laser and inkjet printers.
Please note that use of non-Dell branded or refilled cartridges may result in damage to your printer or
degraded print quality. This limited warranty does not apply to the following: (i) ink or toner cartridges
that have been refilled or improperly stored, (ii) damage caused by the use of non-Dell branded or
refilled ink or toner cartridges, or (iii) damage to your printer or ink or toner cartridges due to
problems resulting from misuse, abuse, accident, neglect, mishandling, incorrect environments, or
wear from ordinary use.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FOR THE IN THIS
WARRANTY STATEMENT. FOR CANADIAN CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES
CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR
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Attachment C – Dell Warranty
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES OR
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THIS LIMITATION MAY NOT
APPLY TO YOU. THIS WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS
PRODUCT TO ANOTHER PARTY.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR
FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION,
ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL'S LIABILITY WILL BE NO MORE THAN
THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM
AMOUNT FOR WHICH DELL IS RESPONSIBLE.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
TO YOU.
Limited Lifetime Warranty for Dell-Branded Tape Media
Dell warrants to you, the end-user customer, that this product will be free from defects in material
and workmanship for the lifetime of the product, if it is properly used and maintained. If this product
proves defective in either material or workmanship, Dell, at its option, will (a) repair the product, (b)
replace the product, or (c) refund the purchase price of the product, provided that the product has
been returned to Dell with proof of purchase, such as a purchase order, invoice, or sales receipt. You
must first contact your local Dell support representative for your authorization option. To contact your
local support representative, please visit www.dell.com, choose your country using the drop down
menu located at the top of the page and then click on services and support. This limited lifetime
warranty does not apply to failure of the product resulting from misuse, abuse, accident, neglect or
mishandling, improperly adjusted or maintained drives, incorrect environments or wear from ordinary
use.
THIS LIMITED LIFETIME WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE, JURISDICTION TO JURISDICTION OR COUNTRY TO
COUNTRY. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO
REPLACEMENT AS SET FORTH IN THIS LIMITED LIFETIME WARRANTY STATEMENT. FOR CANADIAN
CUSTOMERS, EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE,
FOR THE PRODUCT. FOR U.S. CUSTOMERS, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED LIFETIME
WARRANTY. SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OF CERTAIN
IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR
CONDITION LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED LIFETIME WARRANTY
COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED LIFETIME
WARRANTY OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. DELL'S LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS RESPONSIBLE.
SOME STATES, JURISDICTIONS OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Dell Equallogic Warranty and Support Information
Limited Warranty
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Attachment C – Dell Warranty
This Limited Warranty is made as of the date of shipment of the Products to the Customer (the
"Effective Date") by and between Dell Inc, its subsidiaries and affiliates, with offices at 300 Innovative
Way, Suite 301, Nashua, NH 03062 ("collectively "the Company"), and the Customer (as defined below).
1. Definitions.
In addition to the terms defined elsewhere in this Agreement, the following terms whenever used in
this Agreement shall have the following meanings:
"Customer" means the end user of the Products.
"Hardware" means the Dell EqualLogic PS Series branded array hardware along with any end user
manuals supplied by the Company.
"Maintenance Releases" means any update, upgrade, revision, patch, bug fix or an improved, upgraded
or enhanced version of the Products released by the Company to which Customer is rightfully entitled
by way of a valid maintenance agreement, warranty, or other Company offering. Third Party Products
are excluded and subject to their own terms and conditions.
"Object Code" means computer programs assembled, compiled, or converted to magnetic or electronic
binary form on software or hardware media, which are readable and usable by computer equipment,
but not generally readable by humans without reverse assembly, reverse compiling, reverse conversion,
reverse engineering and/or any other disassembly or decompilation.
"Product(s)" means, collectively, the Hardware and Software which may be supplied to Customer.
"Software" means all components of the Company's storage management software and related
documentation made generally available by the Company from time to time not accompanied by its
own license agreement. The term "Software" shall include any and all software, scripts, firmware, and
microcode running on Hardware or any computer system, including all Maintenance Releases supplied
in accordance with this Agreement. The Software shall be provided in Object Code form only. No
source code will be provided.
"Third Party Products" means any hardware or software licensed or distributed by the Company to
Customer that is not owned by the Company.
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, THE COMPANY MAKES NO OTHER
WARRANTIES OR CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. THE
COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED
WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO
THE LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW
LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME
EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies only to Products sold by the Company or their authorized resellers.
The Company warrants that the Products that you have purchased from the Company, or their
authorized resellers, are free from defects in materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts on the later of the date of shipment from
the Company or its authorized resellers to you. Products must be registered with the Company to
receive warranty service. You are entitled to warranty service according to the terms and conditions of
this document if a repair to your Product is required within the Limited Warranty period. This Limited
Warranty extends to the original end user purchaser and is not transferable. This Limited Warranty is
applicable in all countries and will be honored in any country where the Company or their authorized
service providers offer warranty service, subject to the terms and conditions set forth in this Limited
Warranty. Warranty service availability and response times may vary from country to country and may
also be subject to registration requirements in the country of purchase.
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Attachment C – Dell Warranty
Replacement parts may be new or refurbished equipment. Replacement parts are warranted to be free
from defects in material or workmanship for thirty (30) days or for the remainder of the Limited
Warranty Period of the Product in which they are installed, whichever is longer.
During the Limited Warranty Period, the Company will repair or replace any defective component. This
is your exclusive remedy for defective products. The Company reserves the right to elect, at its sole
discretion, to give you a refund of your purchase price instead of a replacement. All component parts
or Products removed under the Limited Warranty become the property of the Company. The Limited
Warranty does not apply to expendable parts and does not extend to any Product from which the serial
number has been removed or that has been damaged or rendered defective (a) as a result of accident,
misuse, improper installation, abuse or other external causes, including but not limited to fire,
earthquake, flood, natural or unnatural disaster, exposure to chemicals (or levels of chemicals) not
ordinarily found in a computer operating environment, or act of God; (b) by operation outside the
usage parameters (including, but not limited to, temperature maximums) stated in the user
documentation that shipped with the Product;(c) by use of parts not manufactured or sold by the
Company; or (d) by modification or service by anyone other than (i) the Company, (ii) a Company
authorized service provider, or (iii) your own installation of end user replaceable Company parts.
Although the Company is not under any obligation to provide warranty service for Product damaged in
any of the ways mentioned herein, the Company may, in its sole discretion, agree to provide additional
service for such Products if, after inspection by an authorized Company representative, the Company
determines that the Product is still in acceptable operating condition.
These terms and conditions constitute the complete and exclusive warranty agreement between you
and the Company regarding the Product you have purchased. These terms and conditions supersede any
prior agreements or representations, including representations made in Company sales literature or
advice given to you by the Company or an agent or employee of the Company that may have been
made in conjunction with your purchase of the Product. No change to the conditions of this Limited
Warranty is valid unless it is made in writing and signed by an authorized representative of the
Company.
THE ABOVE WARRANTIES DO NOT APPLY TO DEFECTS RESULTING FROM IMPROPER OR INADEQUATE
MAINTENANCE BY CUSTOMER; UNAUTHORIZED MODIFICATION; IMPROPER USE; OPERATION OUTSIDE OF
SPECIFICATIONS OR SUPPORTED CONFIGURATIONS FOR THE PRODUCT; ABUSE, NEGLIGENCE, ACCIDENT,
LOSS OR DAMAGE IN TRANSIT; IMPROPER SITE PREPARATION; OR UNAUTHORIZED MAINTENANCE OR
REPAIR. THE COMPANY DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. THE COMPANY IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A
RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS SUPPLIED WITH THE PRODUCT, INCLUDING,
BUT NOT LIMITED TO, THOSE INSTRUCTIONS RELATING TO SAFETY MEASURES TO BE OBSERVED WHEN
INSTALLING AND/OR PERFORMING MAINTENANCE ON THE PRODUCT.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR PRODUCT ON THE
STORAGE MEDIUM OF YOUR CHOOSING AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATIONS,
OR LOSS OF DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE
ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL DATA. THE COMPANY IS NOT RESPONSIBLE FOR THE
PRESERVATION OF ANY DATA OR THE PROTECTION OF ANY CONFIDENTIAL OR PROPRIETARY
INFORMATION CONTAINED IN ANY PRODUCT, NOR IS THE COMPANY RESPONSIBLE FOR THE RESTORATION
OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY DELL OR
EQUALLOGIC WHEN THE PRODUCT IS MANUFACTURED.
2. Warranty Period and Replacement Parts.
The warranty period for a Product is a specified, fixed period commencing on the original date of
shipment from Dell to the Purchaser of the Product.
Warranty Service on Dell EqualLogic Products
1 year next business day replacement on parts
1 year Software updates
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Attachment C – Dell Warranty
1 year telephone & email support during local business hours, excluding local national holidays
Note: Service offerings may vary by geographic region. For supported Products purchased from Dell
Value Added Resellers ("VAR"), the Customer may contact Dell or the VAR to identify applicable service
levels.
Enhancements to this limited warranty may be purchased through a separate Service Partnership
Agreement available on your Product Contact your nearest Dell Sales office for more information.
During the Limited Warranty period, the Company will repair or replace defective parts returned to the
Company's facility. As part of warranty repairs, the Company may require that the system
software/firmware be brought up to date. To request Limited Warranty parts replacement service, you
must contact the Company's Customer Service Department within the Limited Warranty period. If
Limited Warranty parts replacement service is required, the Company will issue a Return Material
Authorization (RMA) Number.
If a part to be replaced falls within the warranty period, the Company will ship the replacement part
via express shipping prior to receiving the defective part from you. You must ship the defective part
back to the Company in its original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment. If the failed part is not received by the
Company within fifteen (15) business days from the date the replacement part was dispatched to
customer, or the unit is not returned in the specified packaging, the customer will be invoiced at the
list price for the replacement part.
The package must be labeled on the exterior of the shipping carton with the RMA number provided by
the Company customer service. Products returned will not be accepted if there is damage due to
external causes, including accident, abuse, misuse, natural and unnatural disasters, acts of God,
problems with electrical power, servicing not authorized by the Company, usage not in accordance
with product instructions, failure to perform required preventive maintenance, problems caused by use
of parts and components not supplied by the Company, and damage incurred during shipment of
defective parts to the Company for repair. If damage is evident from these causes, the CUSTOMER will
be invoiced at the list price for the replacement parts.
Contacting Support
If your product fails during the warranty period and the troubleshooting suggestions in the product
documentation do not solve the problem, you can receive support by contacting the Company via
telephone at 800-945-3355.
http://support.dell.com/support/topics/global.aspx/support/enterprise_support/en/equal_logic?c=us
&l=en&s=gen
Be sure you have the following information available before you call:
Product service tag, model name, and model number
Applicable error messages
Operating system type and revision
Make and model of any iSCSI initiators
Out of Warranty / Out of Support Services
Out of warranty / Out of Support services are available from the Company under the Company's
standard terms and conditions.
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Attachment D – Dell Financial Services
Attachment D – Dell Financial Services
Dell Financial Services Overview
DFS is a dedicated financial services entity focused on the financial and technology management needs
of Dell’s customers. Obtaining computer equipment is only the beginning. Information technology, its
acquisition, management and disposition, is an emerging challenge that requires state of the art tools
for successful administration. DFS, a partner with Dell in its mission to relate directly to the customer
and the customer’s individual needs, is ready, willing and capable of assisting The Cooperative
Purchasing Network (NCPA) with the acquisition of information technology.
Over the past twelve years, DFS has originated over $45 billion in leases, an unprecedented
performance in the leasing industry. A direct result of this success is DFS’ ability to structure the
contractual leasing relationship in a fashion that is mutually satisfactory to the parties. DFS looks
forward to meeting with you and establishing a leasing program, tailored around your specific needs.
DFS Account Team
Your DFS account team will be tasked with introducing new ideas and plans that would offer additional
savings to (NCPA) as the leasing relationship evolves.
DFS Financial Sales Representative, State and Local Government
Phone 512-728-6628
Caren Wright
Email Caren_Wright@Dell.com
The Lease vs. Buy Decision
Total Cost of Ownership – An increasing number of governmental agencies are adopting processes and
technologies that focus not only on the initial capital costs, but also on minimizing the lifetime costs of
their IT installed base. DFS offers technology leasing and asset recovery programs designed to help you
reach this goal. With DFS’ programs, you will receive help in creating a disciplined technology rotation
plan, standardizing your IT environment, and lowering your overall TCO.
Disciplined Technology Rotation – Leasing programs are a tool to manage TCO because they encourage
a more disciplined approach to acquiring, deploying and disposing of PCs. The result is more orderly
technology transitions, lower migration and disposal costs, and increased standardization of the
installed base.
Increased Standardization – Standardization allows organizations to reduce the number of vendors
required to service the IT environment. Not only will you have fewer vendors to manage, but your Help
Desk and users will always know a machine’s make, model, and configuration. This can lower
procurement costs, minimize systems integration and support costs, and reduce training requirements.
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Attachment D – Dell Financial Services
Factors to keep in mind while making the lease vs. buy decision
Considerations Lease Buy
Conserves cash and leverages the
Cash Reserves Consumes cash reserves
budget
Can help reduce TCO through Ownership minimizes the focus on TCO
Total Cost of
standardization, disciplined while increasing the probability of
Ownership
technology rotation and lower asset additional expenditures over the
(TCO)
disposition costs lifetime of the assets
Predictable periodic payments from
Acquisition is limited by the capital
the operating budget may facilitate
Budget budget and usually subject to multiple
acquisition even when capital budget
internal approvals
is exhausted
Eliminates inconvenience and reduces
Must address and incur costs of
liability of remarketing and disposal;
Equipment Disposal disposal in accordance with strict EPA
simply return equipment at end of
guidelines
term
Redeployment or disposal may be
Expected Life Match expected useful life to lease
costly in terms of time, labor and
term
money
Flexibility Select terms and end of lease options Limited to an upfront, single, lump
to fit your needs and budget sum capital expense
Ownership fosters retention of
Keep pace with technology advances
Technology obsolete equipment, multiple
by implementing a disciplined rotation
Rotation equipment platforms, increased help
of equipment at end of lease
desk requirements and constrained
ability to work
Why Choose DFS?
More and more, governmental agencies are recognizing the many benefits of leasing a rapidly
depreciating asset. Because of the speed of developments in the information technology fields, owning
computer equipment is not as attractive, effective, or productive as other durable assets or office
equipment. Through DFS’ leasing programs, governmental agencies such as yours are able to:
reduce or establish realistic useful life cycles in keeping with technological advances
systematically refresh technology with minimal additional documentation
effectively manage technology transitions with scheduled end of lease deadlines
enforce or maintain standard technology platforms, reducing Help Desk headaches
minimize disposal costs by simply returning the equipment to the lessor
establish a single point of contact that is fully integrated with Dell’s ordering process
enjoy one stop shopping with a DFS lease on anything Dell offers, including software, peripherals
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Attachment D – Dell Financial Services
and extended service plans
expand into multi-vendor purchasing in combination with Dell hardware, all under one lease
structure
Lease Program Overview
DFS’ leasing programs offer flexible end-of lease options designed to suit each entity’s unique needs.
Lease terms are generally from 24 through 48 months and are tailored to match the essential useful life
of the leased equipment to the lease term. Lease payments can be billed monthly, quarterly, semi-
annually or annual, in advance. Available to you through DFS are the:
“SNAP” Lease Program – The “Document Lite” program is designed to increase ease of doing
business with us by reducing the amount of documentation necessary for customers making a one-
time or low volume (under $250,000 in leased equipment) acquisition.
Master Lease Program – For large-scale acquisitions (in excess of $250,000 in leased equipment over
the next 12 months) and/or the ability to upgrade PC-related equipment continually, with minimal
additional paperwork, the Master Lease Program is the most efficient choice.
Both the DFS SNAP and Master Lease Programs offer a variety of lease options:
Tax-Exempt Lease Purchase (“TELP”) – This program is often called a Lease Purchase or “Municipal
Lease”. The TELP is only available to states and their political subdivisions. Title to the
equipment passes to the Lessee at lease commencement. The Lessee is provided with the right to
non-appropriate subject to the terms and conditions in the lease contract.
DellFlex - This program is a blend of the Tax-Exempt Lease Purchase and a Fixed Purchase Option
Lease. Just like the TELP, this program is only available to States and their political subdivisions,
title to the equipment passes to the Lessee at Lease commencement and the Lease contains a non-
appropriation clause. DellFlex provides an optional “window” prior to the end of the Lease for
the purpose of refreshing the leased technology. If you exercise the technology refresh option you
can forgo the final payment under the Lease, return the “old” technology to DFS and refresh the
Lease with new technology from Dell. If you don’t exercise your refresh option, then the lease
continues to end of term.
DellFlex™ provides your organization with the following features and benefits:
It allows you to migrate to the latest technology prior to the end of the lease term through a
simple, streamlined process.
It provides your organization with an integrated asset disposal mechanism. This may eliminate
property bidding which has an associated cost.
It provides you with a hedge against technology obsolescence.
Fair Market Value Lease – This option is often referred to as a “true lease” or an “operating lease”.
It is one of the most effective lease products for managing technology transitions and reducing
Total Cost of Ownership (TCO). Title to the equipment remains with DFS (the Lessor) throughout
the term of the lease. The Lessee is provided with three options at the end of the lease term: 1)
the Lessee can return the equipment to DFS; 2) renew the lease on a month-to-month or fixed term
basis; or 3) the Lessee can purchase the equipment for its then fair market value.
Fixed Purchase Option Lease – This option also helps reduce Total Cost of Ownership while
preserving cash flow. As with the Fair Market Value Lease, title to the equipment remains with DFS
throughout the term of the lease. The Lessee is provided with three options at the end of the
lease term: 1) the Lessee can return the equipment to DFS; 2) renew the lease on a month-to-
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Attachment D – Dell Financial Services
month or fixed term basis; or 3) the Lessee can purchase the equipment for the pre-negotiated
price or percent of the original product cost.
$1.00 Purchase Option Lease – Commonly referred to as a “Lease to Own” or a “Full Pay Out
Lease”, this program is designed for those organizations that want to own their equipment at the
end of the lease term while preserving their cash flow for other capital investments during the
lease term. Title to the equipment passes to the Lessee at lease commencement.
The Leasing Process
Once you determine to take advantage of the benefits of leasing with DFS, the leasing process is
simple, efficient and convenient. Regardless of vendor, the process is always started by the
customer’s request for a quote for equipment and lease pricing.
Dell Equipment Non-Dell Vendor Equipment
7. Customer contacts the DFS lease or Dell sales 7. Customer contacts the DFS lease representative
representative to place the order and and provides a copy of the PO indicating the
indicates it will be on a lease. Customer equipment to be leased.(One PO per non-Dell
then sends a PO in to Dell. vendor)
8. Dell will enter the order and notify the DFS 8. Customer forwards PO to the vendor with the
lease rep that the order is a lease order. “Bill to” as DFS and “Ship to” as the customer.
9. With the Master Lease Agreement (MLA) in 9. The non-Dell vendor ships the equipment to the
place, the order is verified and released into customer and sends an invoice, along with
production by DFS. written wire instructions (on letterhead) to
10. The equipment is shipped directly from Dell DFS.
to Customer and invoiced to DFS. 10. Upon receipt of the PO, invoice, and wiring
11. Following shipment of the equipment, DFS instructions; DFS prepares documentation for
will issue documentation to Customer for customer’s review and execution.
review and execution. Customer will 11. Customer forwards original signed documents
forward original signed documents to DFS via to DFS via fax and mail.
fax and mail. 12. DFS books and obtains funding for the lease.
12. Lease commences and payments are due to Within 7-10 business days after funding, vendor
DFS as stated on the lease agreement or receives payment for equipment
lease schedule.
This process is subject to the following conditions:
Customer’s credit must be approved and credit line must be sufficient to cover the PO.
There are no defaults under existing leases.
All documents are returned to DFS in a timely manner.
Online Tools
Web-enabled solutions let you perform tasks online, so you can reduce the time and costs involved in
your lease process.
Submit orders online – You can seamlessly submit orders for your leased Dell systems by phone or
online through Dell Premier – whichever is easiest for you.
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Attachment D – Dell Financial Services
DFS Online Services
At DFS, we know that acquiring Dell equipment is just one element of your extensive asset
management program. So we have created DFS Online Services – the web-based asset management
system that puts access to your leased assets right at your fingertips.
With DFS Online Services, customers will be able to search for contract and asset data, request location
and cost center changes, accept lease schedules online and much more. 1 Just access DFS Online
Services through your Dell Premier site, and you will be on your way to achieving greater control over
your Dell leased assets program.
Review and Manage Your Contracts
We’ve given you a complete view of your assets in one place. You can search by all contracts, contract
number, commencement date or termination date. If you need more information, you can sort by a
variety of fields from equipment cost to payment amount to payment schedules. Most importantly, all
information is available for download in either CSV or XML formats for easy import into your current
asset management program.
Streamline End of Lease Tasks
No more phone calls when it comes to End of Lease requests.2 Packing slips, buyout quotes, early
termination quotes and renewal/extension quotes can now be obtained online. Your request will be
reviewed by our service representatives and posted on the Requested End of Lease Documents page.
Immediately Access Your Documents
Eliminate the paper chase. With DFS Online Services, the documents associated with your lease
agreements are now online. Think of it as an online filing system. Through our Online Schedule
Acceptance feature, you can access your lease schedules. Reviewing and accepting lease schedules has
never been easier.
Generate Custom Reports
Perhaps the most important feature of DFS Online Services is your ability to create various reports and
download them for later review and use.
Leased Asset Report – an overview of all your assets by contract number or by date
Disposed Asset Report – contract level detail on all assets received by DFS and removed from our
billing cycle
Received Asset Report – confirm assets returned at the end of the lease
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Custom Report – build your own report from the wide range of lease asset fields
In addition to these custom reports, your DFS service team can also prepare the Account
Reconciliation Report and Personal Property Tax Report and post them to the online document section
of the site for your review. All reports are available for download and will be accessible for a period of
seven days. You can check the status of your online requests easily by referring to the dashboard on
the home page.
Ongoing Support
DFS Online Services was not created to replace the one-on-one service you receive from your account
managers and finance representatives. You will always have access to members of your account team
should questions or concerns arise regarding your account. With DFS Online Services, we’ve put the
power of managing your leased assets at your fingertips.
For more information, please also review the DFS Online Services demo on:
http://www.dellfinancialservices.com/DFSOSdemo/tutorial/index.htm
1In order to accept lease schedules online, customers must have a valid DFS Master Lease Agreement and have signed the
accompanying Electronic Lease Order Agreement.
2End of Lease request features do not replace any required written notification pursuant to the terms and conditions of your
Master Lease Agreement.
End of Lease
End-of-Lease Ease - Your dedicated DFS Sales team, including an End of Lease specialist, will work with
you in advance and provide the tools to help you make the right decisions at lease termination.
End-of-Lease Notification - many times lessors are hesitant to provide prior written notice to their
customers, in hopes the lease term will renew for an extended period of time. DFS understands your
reasons to enter into a lease program and provides prior written notice to our customers and works to
rotate leased assets as close to your end of term as possible – sometimes even prompting refreshes
prior to end of term.
End-of-Lease Administration - DFS maintains resources specifically to assist you with management of
leased equipment coming out of the leasing cycle. We feel that one of the keys to an efficient end of
lease process is a clear customer understanding of the roles and responsibilities of the end of lease
process.
DFS Role
Provide timely and accurate renewal or buyout information.
Provide timely and accurate return shipping information.
Provide timely and accurate invoicing for missing and/or damaged items.
Offer and explain the benefits of DFS value added service programs (e.g., Return Logistics)
Customer Role
Provide DFS notice of end-of-lease plans by agreed upon date in Master Lease Agreement and/or
Lease Schedule.
If you decide to return your equipment, prepare and return your equipment to DFS by the lease
expiration date by doing the following:
Arrange for Dell’s replacement equipment to be delivered to your location.
Migrate information to replacement equipment.
Remove proprietary information and tags.
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Arrange for transportation of old equipment to DFS returns processing center.
Erase and destroy sensitive data located on hard drives being returned.
Package equipment properly to guard against in-transit damage.
Ensure equipment arrives at DFS processing center by Lease Schedule termination date.
No Automatic Renewal Periods - Automatic lease renewals of 6 and 12 months can put a kink in the
total cost of ownership savings you gained from leasing to begin with. Compare our Master Lease
Agreement to others and you will note the renewal period is simply month-to-month at end of term
until such time you are ready to make your decision to refresh, renew or purchase your existing leased
assets.
Prompt Disposal Cycle Time - Your accounts payable team has nothing to fear from your lease refresh
billing. DFS makes end of lease reconciliation easier with our 15-day average cycle time of leased asset
receipt to removal from lease invoicing.
Equipment Return Services - DFS offers End of Lease Return Logistics as a fee-based service that
provides packing labor, packing materials and transportation logistics for end of lease equipment
returns. Our program helps reduce the cost and administrative burdens associated with arranging and
managing the return of your equipment.
DFS Return Logistics includes:
DFS supplied packing materials, labor and shipping
Multi-site pick-up availability
DFS assumption of “in-transit” damage liability
Asset reporting (which includes asset level pre-pickup audit of cosmetic condition)
Volume purchase discount
Customers may pay for this service either at lease termination or at lease inception. If a customer
chooses to pay for this service at lease inception, DFS can include this fee in the lease payment.
Returns Logistics Features & Benefits
Feature Benefit
Packing materials & labor Reduced customer cost and hassles
Asset reporting (includes asset level pre- Provides asset information early in process
pickup audit of cosmetic condition) to help reduce customer EOL "surprises"
Integration with Dell PC Lifecycle Helps minimize business disruption during
management team technology transition
DFS coverage of "in-transit" damage Reduced customer financial exposure
related to damage
Guaranteed 7 business day transit time Reduced customer exposure related to late
fees; Improves transition efficiencies
If Customer Name is interested in Equipment Return Services, DFS would be happy to provide additional
information, including pricing, upon request.
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Attachment D – Dell Financial Services
Dell Preferred Account – DFS can also provide your faculty, students and staff with the option to
acquire their own personal Dell computer through a revolving line of credit with flexible monthly
payments – and without tying up their own personal credit cards. The process is easy, the application
and credit approval may be handled over the phone or online, and the selected computer system can
be on its way within days. As qualified customers, they can quickly become eligible to purchase Dell
System and accessories worth up to $5,000, including taxes and shipping.
Aside from low monthly payments and simple account management, there will be many benefits
associated with the new Dell Preferred Account. The College faculty, students and staff will enjoy the
flexibility and convenience that Dell Financial Services offers, including the freedom to put additional
purchases on their account at any time.
Below is an overview of the many features that make using and reusing the Dell Preferred Account so
easy:
No payments for 90 days (for qualified buyers) No down payment, no initiation fee, and no
annual fee
Flexible monthly payments Make additional purchases at any time
No minimum purchase required 25 day grace period on all new purchases
Online account management Fast On-line and over the phone credit
decisions in most cases
No paper chase, Automated processing, Special promotions and discounts on future
without the need to sign and return documents purchases
As a Dell Preferred Account Member The College faculty, students and staff will have the freedom to
add the expense of software, peripherals or even a new system to their current account at any time.
The Dell Preferred Account is issued by CIT Bank in cooperation with Dell Financial Services, and is
subject to credit approval.
Minority Business Enterprise Leasing Solution – Dell has selected Pharos Financial Services, L.P. (PFS)
located in Dallas, Texas, as its preferred Minority Business Enterprise (MBE) Lessor.
PFS is a minority owned firm founded in March 2002 to provide financial loan and lease products to
Dell's customers that desire an MBE or HUB Lessor. It is a limited partnership between Dell Financial
Services L.L.C. and Lindman Financial Services, LLC. and affiliated with Pharos Capital Group LLC, a
minority owned private equity firm.
PFS is certified as a Minority Business Enterprise by both the DFW Minority Business Development
Council (D/FW MBDC), a member of the National Minority Supplier Development Council, and the North
Central Texas Regional Certification Agency (NCTRCA). PFS is also a certified HUB in the state of
Texas.
Response to Specific RFP Provisions
Many of the terms and conditions presented in the RFP are applicable to straight
procurement/purchase transactions and not to leasing. DFS is unable to neither comply with nor
summarily agree to terms and conditions contained in the RFP which are contradictory to its company
policies and objectives or which conflict with its contractual lease provisions. The leasing arrangement
will establish a long-term (beyond net 30 days) financial relationship between DFS (the Lessor) and The
Cooperative Purchasing Network (the Lessee). Therefore, the terms and conditions of a duly
executed DFS Lease Agreement shall take precedence over any other terms and conditions.
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Attachment D – Dell Financial Services
End of Lease Options
FMV Purchase Option Options available to lessee upon completion of the base lease term are as
follows:
Exercise the option to purchase the products at the then fair market
value of the products.
Return all products to Lessor at Lessee’s expense.
Continue to lease on a fair market renewal basis.
Tax-Exempt Lease Option available to lessee upon completion of the base lease term is as
Purchase ($1 BUYOUT follows:
LEASE OPTION)
Exercise the option to purchase the products for $1.00.
DellFlex™ Lease Options available to lessee upon completion of the base lease term are as
Purchase follows:
Exercise the option to purchase the products at X% (desktops and
notebooks) or X% (printers and servers) of the equipment's original
value.
Return all products to lessor at lessee’s expense and enter into a
new lease. The Total Product Cost of the new equipment will need
to be at least 75% or greater than the Total Product Cost of the
original products.
Other Terms and Conditions
Taxes: If NCPA provides the appropriate tax exemption certificates to DFS, sales
and use taxes will not be collected by DFS. However, if your taxing
authority assesses a personal property tax on leased equipment, and if DFS
pays that tax under the Fair Market Value or 10% Purchase Option Lease
structures, NCPA must reimburse DFS for that tax expense in connection
with the NCPA’s lease.
Purchase order: The Purchase Order will be made out to Dell Financial Services, 1 Dell Way
Round Rock, TX 78682. The Purchase Order will include the quote number,
quantity and description of the equipment. Please be sure to indicate that
the PO is for a lease order and shows the type of lease, the term length, and
payment frequency. The date of the lease quote referenced should be
included. Please be sure to include any applicable shipping costs as a line
item. Please include your address as the SHIP TO destination.
Insurance: The risk of loss on the Equipment is borne solely by the Lessee. Lessee shall
be required to purchase and maintain during the Term (i) comprehensive
public liability insurance naming Lessor as additional insured; (ii) "all-risk"
physical damage insurance in a minimum amount of the Purchase Price,
naming Lessor as first loss payee; and, (iii) workmen's compensation
insurance.
Appropriation The Lease shall contain an appropriation of funds clause. The Lessee will
covenant: covenant that it shall do all things legally within its power to obtain and
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Attachment D – Dell Financial Services
maintain funds from which the payments may be paid and Lessee will not
give priority or parity in the application of funds to any functionally similar
equipment.
Documentation: Duly executed Agreement and other appropriate documents, including,
opinions of counsel, UCC financing statements, audited financials and such
other documentation as is reasonably requested by Lessor.
Proposal This is a proposal based upon market conditions and is valid for 30 days, is
validity/approvals: subject to final credit approval, review of the economics of the transaction,
and execution of mutually acceptable documentation.
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