'Inept'' DWP managers failed racism victim
17 August 2012
"Inept" Department of Work and Pensions (DWP)
managers have been accused of failing to protect a
civil servant from racist abuse.
The Liverpool Jobcentre worker was given £65,172
compensation after she left the job in which she was
branded a "n***** lover". This comment was left on her
desk with a photo of a golly. Her apparent mistake had been to show support for
some black contestants in the TV show X Factor. But her tormentor remains
The woman also has children with Spanish-Arabic ethnicity and a colleague once
called them "coloured".
At her tribunal, the worker claimed that her managers had failed to protect her
and this left her with no option but to resign. While £32,000 of compensation was
for lost earnings, £18,000 was for hurt feelings and the rest for other damages.
The DWP managers were accused of dragging their feet over the issue.
The tribunal judge said: "Receiving extremely unpleasant, depressing and
upsetting notes was bad enough for the claimant but the inadequate reaction of
both middle and senior management to that situation caused much of the
He added that while it was clear something needed to be done, the department
did nothing and an investigation wasn't put into place until a third offensive note
had been received.
The DWP said: "The department is taking forward recommendations from the
judgment. We are committed to providing services to everyone regardless of their
background. As an employer we will not tolerate any discrimination."