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eMail Marketing Account Manager in Baltimore MD Resume Kimberley Bridges

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eMail Marketing Account Manager in Baltimore MD Resume Kimberley Bridges Powered By Docstoc
					                               KIMBERLEY L. BRIDGES
                                  Towson, MD 21286
                             kimberleybridges@comcast.net
                                     410-303-6177

                                 ACCOUNT MANAGER
______________________________________________________________________
Pro-active professional with over fourteen years of experience in project management,
time management and customer service. Excellent oral and written communication
skills, extremely detail oriented with experience in meeting consistently short deadlines
in a fast paced environment.

       Results Oriented                             Excels in building and retaining
       Effective Communicator                       client relationships
       Excellent Time Management                    Mentoring and team
       Skills                                       development
______________________________________________________________________
ACCOMPLISHMENTS:
     Chaired the Employee Focus Group from 2008 - 2010
     Collaborated with in-house programmers to develop a program which saved 3-4
     daily processing hours per campaign.
     Facilitated Knowledge Sharing Classes to all Account Managers
     Revamped the Quality Control Output Sheet which is currently being used by all
     Account Managers.
______________________________________________________________________
EMPLOYMENT HISTORY:

Harte-Hanks Data Services                                                    1998 - 2012
                                                                            Baltimore, MD


       Production Specialist                                                  2006 - 2012

           Directly responsible for approving and interpreting and billing job orders
            for two national retailers , and four smaller retail clients, to include the set
            up and processing of computer based programs and validating the
            integrity of the incoming file data
           Determines the prioritization of work flow process and is responsible for
            ensuring that all intermediate and final deadlines are met.
           Able to understand detailed, complex jobs/requests, and must assess
            quality and accuracy of information often within a limited time frame
           Worked very closely via computer and phone with the Marketing Directors
            of national retailers
           Accountable for managing job processing and capturing all information
            necessary to
            execute a client’s direct mail campaign which may be as much as 10
            million pieces
           Revamped and improved quality control output sheets utilized by all
            production specialists
 Client Services Supervisor                                          2000 - 2006

    Hired, trained and mentored a team of four Account Managers while
     maintaining managements of two major national client
    Accountable for monitoring the team’s projects and deadlines, assisting
     them in conference calls with clients and holding on- going team training
     sessions
    Performed annual evaluations and counseled employees when necessary
    Frequently met with programmers to streamline current processes

 Senior Account Manager                                             1998 - 2000

    Compiled instructions for conversion of files and created flow charts to
     reflect project instructions
    Reviewed all post-processed reports to ensure data processing accuracy
    Worked closely with Production Support personnel to confirm their
     understanding of
     the requirements of the project, proofing and approving project output, and
     ensuring
     all deadlines are met
    Chairperson for employee focus group from 2003 to 2008



Olwen International Direct Mail
Baltimore, MD

 Account Manager                                                    1997 - 1998

      Directly responsible for post sales client management
      Accountable for project scheduling, writing instructions for the programmer
      Documentation of email files received in for projects
      Developed project spreadsheets to track projects


G.E. Capital IT Solutions
(Formerly Ameridata/Bohdan Assoc.)
Baltimore, MD

 Sales Associate                                                    1994 - 1997

    Responsible for supporting outside account managers
    Provided excellent customer service and assisted customers with pricing
     quotations
    Expedited orders, edit orders and follow up where needed
    Procured specific hardware and software when needed making sure new
     product was
     compatible with older system
      ATC, Inc.
      Baltimore, MD

      Outside Sales Representative                                      1993 - 1994

          Prospected for new clients by cold calling in person and telephone
          Utilized a referral system for recommendations from existing clients to new
           clients


      North American Beauty Services
      Baltimore, MD

      Account Executive                                                 1990 - 1993

          Utilized a referral system for recommendations from existing clients to new
           clients
          Provided excellent customer service
          Participated in all trade shows to gain new clients and represent company
           and products
          Interacted and co-sold with manufactured representatives for such
           products as Wella, Loreal, Clairol and Revlon
          Consistently met quotas and sales goals


Computer: Knowledgeable in MS Word, Excel, PowerPoint and Visio.

				
DOCUMENT INFO
Description: Kimberley Bridges is a pro-active professional with over fourteen years of experience in project management, time management and customer service, and has facilitated knowledge sharing classes to all account managers