I am a multi unit, operations focused, District Manager; skilled at analyzing profit and loss reports and
other business metrics to set goals and create action plans to improve return on investment. I am adept at
change leadership, strategic analysis and planning, budgeting and forecasting. I am adaptable and
flexible to changing business priorities. I have a proven history of talent acquisition, talent assessment
and talent development to create high performing teams that deliver results. I have a passion for training
and developing my employees. I utilize a collaborative leadership style that focuses on coaching and
mentoring others to foster employee engagement.
CRACKER BARREL, Tampa, FL 2004 - 2012
Charged with business development on the P&L of a $45,000,000 district, bottom line results – NOI.
Ensured operational standards of loss prevention and brand in visual execution; customer satisfaction
and the identification, recruitment and development of future leaders.
Led store teams to achieve business model results: improved net operating income (NOI)
maximizing district profitability by growing percent to total (%TTL) in retail sales dollars by 14
Encouraged outstanding business results by focusing on specific behaviors: increased average
dollar sales (ADS) by $.26 and units per transaction (UPT) by 4 Basis Points over the prior year.
Developed the store management team within the district to provide legendary customer service
by observing interactions and using 2-4 minute feedback and 1 minute praise to improve
Empowered store teams to execute exceptional customer service consistently: analyzed Guest
Loyalty program scores to identify key drivers and developed action plans resulting in a decrease
in district guest complaints from 3% to 1%, with 0% in the retail business.
Managed districts controllable expenses: maximized supply budget dollars by ensuring “just in
time” supply delivery best practices executed at store levels reducing supply costs by 1%.
Managed districts controllable expenses: managed labor expenses by meeting acceptable labor
hours for year in all stores in district.
Managed loss prevention results for the district improving from 3.5% to 1.67% by monitoring
results and partnering with loss prevention to develop actionable store plans.
Monitored and managed district-wide management staffing levels for peak season and controlled
total turnover to under 56% for district; retail turnover under 50%.
Recognized, acquired and retained top tier talent: achieving and maintaining district operational
requirements of bench talent at all times for leadership positions.
Used internal systems, resources and tools to develop high potential talent: collaborated with
managers on individual development plans to mentor and develop a team of high performers
resulting in 16 internal promotes in varying positions over eight years.
Awarded “Team Strength Award” 2 times (2009, 2011) for developing business acumen
within district and region.
Coordinated 4 new stores opening in 8 years and training for teams of 150 hourly employees and
6 management members each – setting 2 opening week records.
Monitored store’s appearance to ensure company standards in place: chosen to facilitate training
on new visual standards for merchandise flow for region District Managers, followed up using
coaching techniques to ensure adherence to standards in region.
BLOCKBUSTER, Dallas, TX 2002 - 2004
Project Manager – Training Manager
Assigned the implementation and evaluation of new company programs and initiatives in select markets
and acted as an executive coach to leaders in the market for successful execution of programs
Conducted SWOT analysis on field units; reviewed key business indicators within the district to
identify areas for improvement in order to provide coaching to the executive leadership teams
Facilitated training classes on corporate programs; trained District Leaders and Regional
Directors on processes.
Assisted in development of region/district implementation plans to support execution of regional
and company initiatives to achieve both operational excellence and business results.
Provided feedback to corporate on process implementation challenges and successes and
assisted in redesigning processes.
District Manager, Tampa FL
Ensured stores in the district focused on the Blockbuster “Key Result Areas” of Managing Expenses,
Quality of Operations, Developing People and Customer Focus.
Analyzed sales trends and generated NOI, net operating profit margins, managed labor
performance, & controlled shrink with loss prevention techniques.
Reduced bad debt by 2%.
Reduced and maintained shrink in district to below 1%.
Developed and facilitated labor management workshop for Tampa area trainees resulting in
district labor maintained below 1% of goal.
Ensured execution of daily operations and marketing initiatives through coaching store managers
on planning and time management.
Utilized Individual Development Plans to meet company competencies for each position.
Conducted skill training for all levels of management. Presented presentation skills and change
management training classes to region.
Implemented “coaching” focus classes for assistant managers. Created and presented floor
management workshop for region.
Empowered employees to exceed customer expectations. Resulting in “Mystery Shop” scores
at 90% or better.
FREDERICK’S OF HOLLYWOOD, Midwest – Covered 7 states 1994 - 2002
Drove store sales volumes, outstanding customer service, management development, visual
presentation, protecting company assets, and maximizing profits by analyzing sales trends, balancing
stocks, meeting payroll budgets, and maximizing profit and loss margins to generate NOI in district.
Created manual forecasting budgeting by store procedures later adopted by the company and
used to develop computer based forecasting at corporate level for stores.
Increased average dollar sale (ADS) $8 and units per transaction (UPT) 47 basis points, wining 4
region awards in 8 years for this accomplishment. Reduced shrink from 3% to 1.79%.
Voted District Manager of year by peers.
Participated in development of field management competencies for management, presented
region field training on management competencies.
Designed, created, and implemented product knowledge training program for new hires, later
adopted by company.
Tasked with field training for new POS register system, developed POS manual training guides
for POS upgrades, created and revised operations policies associated with new POS systems.
EDUCATION / PROFESSIONAL DEVELEOPMENT
MBA, Masters in Business Administration - Leadership Concentration, Argosy University; Tampa, FL
BS, Business Management – Organizational Management, Argosy University; Tampa, FL
Human Resource Management Certification, Villanova University; Tampa, FL
MCBB – Masters in Cracker Barrel Business: Coaching for Sustainable Behavioral Change, Conflict
Resolution, and Performance Management Certified
Kepner Tregoe Analytical and Decision Making Process Certified
Wicklander Zulwaski Interview and Interrogation Technique 1 Certified
Blockbuster - Project Management Certification, Change Management Certification, Executive
MOHR Learning, Power of POST – Retail Customer Service Certificates
Franklin Covey - What Matters Most Certification
ASTD - American Society for Training and Development
SHRM – Society for Human Resource Management