493 Spring Street, C
SHAFIN AZIZ Naugatuck, CT 06770
Home: (203) 729-0245
Cell: (203) 490-9333
HIGHLIGHTS OF QUALIFICATIONS
Talented and results-driven Information Technology Professional possessing superior support skills. Demonstrated
abilities to optimize operations that increases efficiency and company profit. Strong background in installation,
implementation, integration, security, and administration in local and remote environments for diverse client
involving Microsoft Windows operating systems. Solid track record of consistently exceeding corporate goals
through strategic planning systems administration and project execution with emphasis on the following
System Administration Troubleshooting
LAN Management Data Communications
Network Relocation Network Administration
Technical Support Software Support
OS: Windows 2000/2003 (Active Directory, DNS, IIS), Windows NT, Windows XP, Windows 9x, UNIX, Red Hat
Linux and MS-DOS. Software: Symantec PcAnywhere, Symantec Antivirus, VMWare Workstation/ESX, Tivoli
Storage Manager Client, Citrix Client, Lotus Notes, NetMeeting, Terminal Service; Microsoft Office
97/2000/XP/2003, Photoshop CS, Macromedia Flash MX, Dreamweaver MX, FrontPage, Acrobat Pro 6, Zone
Labs, SpyBot, RegDoctor, utilities (Open SSH, Process Explorer, WinZip etc.) and most other major software.
Hardware: IBM xSeries, IBM Blade server, Compaq Proliant, Dell Poweredge and overall all other PC/Laptop
hardware and peripherals. Languages: HTML, and basic windows scripting.
IBM, Southbury, CT 04/03 - Present
Install, operate and maintain complex centralized and distributed computer systems in a multi-vendor operating
system environment. Design, implement and coordinate client server solutions to ensure acceptable performance
levels with proven and advanced systems technologies. Recovery plan and procedures for major systems. Operates
central and distributed computer systems using remote access applications. Designs, implements and coordinates
less complex systems solutions. Configure access/permissions OU, Groups and Users in Active Directory. Maintain
system security by applying relevant security patches, creating a secure infrastructure, and observing relevant
security guideline. Work closely with application and network support team. Provide 3 rd level administrative
support to systems, systems security and applications for 350+ Windows 2000/2003 servers in a high-volume,
24x7x365 environments. Utilize problem management system to track/resolve all issue, problem requirements and
considerations are being addressed by ticket management and act as a higher level of support, also provide after
hour on call support. Implements, maintains or directs the business recovery plan and procedures for major systems.
Work with technology solution teams in regular basis through project completion to assess new technology
products or processes to improve the current computing. Supports or leads the coordination of the processing
environment and software distribution, upgrades and maintenance.
UDI Computer Institute, LIC, NY 02/02 - 03/03
Responsibilities included setup, configuration, implementation and monitoring of all production level servers
including the hardware, operating system, applications, and networking components. Performing Network
Client/Server installation, MS Outlook support, E-mail configuration, security administration and data recovery.
Installation and maintenance of Desktops with various operating systems and software's. Installation of Ethernet
cabling, network interface cards and printers & print servers. Manage the design and implementation of customized
Instructor/LAN Administrator (continued)
hands-on classroom trainings and computer labs. Provide software and hardware for hands-on training in: computer
fundamentals, word processing, spreadsheets, communications, graphics, A+ and web developing. Provide in house
hardware, software update and tech support, administrate and monitor internal network and backup system, design,
develop and maintaining websites. Tracked and managed PC hardware and software inventory levels.
Bronxnet, Bronx, NY 03/01 - 01/02
Responsibilities included administrative support to users for hardware, software, peripheral and network problems.
Installation, configuration and setup of network of the PCs, Macs, peripherals and software. Provide help desk
services to end users that included problem receipt, documentation and tracking. Installation, configuring, and
upgrading a variety of software and hardware. Track and manage PC hardware and software inventory levels.
Develop and support various in house applications.
Bachelor’s in Computer Information System.
Monroe College, Bronx, New York. GPA: 4.0 2002
Microsoft Certified System Engineer [MCSE]
CompTIA A+ Certified Professional