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Volume 55, Number 4 August/September 2010 ACN 102 732 749 Ofﬁcial Journal of the NSW Taxi Council Limited featuring the NSW Taxi Council new Country Taxi Operators’ Guide 1 Please leave in cab for others to read. We look after you. • Over 20 years experience in the taxi industry • Talk to us about Taxi Insurance, Greenslips, Workers Compensation and Public Liability • Personal service across all of New South Wales Don’t risk your business, choose • Flexible cover with superior benefits • Personal claims service to get you back on the road quickly • Strong, trusted supporter of the taxi industry Call us today on 8868 4250 for a quote or immediate cover. Commitment | trust | experienCe Cumberland Cabs Company Pty Limited ABN 88 003 604 617 - Financial Services Licence Number 238125 2 33 Woodville Road Granville NSW 2142 Phone 02 8868 4250 - Fax 02 9897 2608 Email firstname.lastname@example.org MEMBER ORGANISATIONS BOOKINGS Volume 55, Number 4 ABC RADIO TAXI CO-OPERATIVE LIMITED/132 522 August/September 2010 COMBINED DISTRICTS RADIO CABS/4323 6444 CUMBERLAND CABS COMPANY PTY LIMITED/131 017 TAXIS COMBINED SERVICES/133 300 ACN 102 732 749 LEGION CABS TRADING CO-OPERATIVE Ofﬁcial Journal of the NSW Taxi Council Limited SOCIETY LIMITED/131 451 MANLY WARRINGAH CABS (TRADING) CO-OPERATIVE SOCIETY LIMITED/9972 5600 CONTENTS NORTHERN DISTRICTS RADIO TAXI-CAB CO-OPERATIVE LIMITED/131 017 RADIO CABS OF WOLLONGONG CO-OPERATIVE SOCIETY LIMITED/4229 9311 RSL EX-SERVICEMEN’S CABS & EDITORIAL ................................................ 4 CRITERIA FOR APPLICANTS CO-OPERATIVE MEMBERS LIMITED/9581 1111 FOR TAXI-CAB LICENCES ........................... 18 SOUTHERN DISTRICT RADIO CABS/132 788 NEW GUIDE BOOK FOR COUNTRY ST. GEORGE CABS CO-OPERATIVE LIMITED/132 166 TAXI OPERATORS ...................................... 5 TRANSPORT NSW RESTRUCTURE .............. 19 TAXI SERVICES (NEWCASTLE)/133 300 WESTERN DISTRICTS RADIO TAXI-CAB COUNTRY WAT ASSESSOR AGM – NSW COUNTRY TAXI COMPANY PTY LIMITED/131 017 REFRESHER TRAINING ............................... 6 OPERATORS’ ASSOCIATION ....................... 20 LIME TAXIS/13 5463 NSW TAXI INDUSTRY ASSOCIATION/9332 1266 AUDITS AND RECORD KEEPING NATIONAL WORK HEALTH & SAFETY (Excerpt from Taxicare Country Taxi Operator Guide) ............... 8 LEGISLATION UPDATE ............................... 23 COUNTRY TAXI GROUPS ATIS NEWS................................................ 14 NEW LICENCE TENDER RELEASE ............... 24 ALBURY FORBES MUDGEE ARMIDALE GILGANDRA MUSWELLBROOK BALRANALD GLEN INNES NAMBUCCA HEADS NEW AUTHORISED TAXI REGULATION OF PRINTED RECEIPTS ......... 25 BATHURST BALLINA GLOUCESTER GRAFTON NAROOMA NARRABRI INSPECTION STATIONS .............................. 15 BEGA GRENFELL NARRANDERA BERMAGUI GRIFFITH NELSON BAY/PORT LETTERS TO THE EDITOR ............................ 33 BLAXLAND- GUNNEDAH STEPHENS COUNTRY REPORT .................................... 16 GLENBROOK GUYRA NOWRA BLUE MOUNTAINS INVERELL PARKES BOURKE JINDABYNE PORT MACQUARIE BOWRAVILLE KIAMA & QUEANBEYAN BRAIDWOOD GERRINGONG SCONE BUNGENDORE KEMPSEY SINGLETON BYRON BAY LAURIETON SPRINGWOOD CAMDEN LEETON TAHMOOR CASINO LIGHTNING RIDGE TAMWORTH CESSNOCK LISMORE COBAR LITHGOW TAREE COFF HARBOUR MACKSVILLE TWEED HEADS URALLA All submissions must be in writing and addressed to: COOMA COONABARABRAN MACLEAN MANILLA WAGGA WAGGA COONAMBLE MERIMBULA WALGETT COOTAMUNDRA MERRIWA WAUCHOPE The Editor, Taxi Journal COROWA DARETON MILTON/ ULLADULLA WELLINGTON WINGHAM PO Box 1249, Darlinghurst NSW 1300 DUBBO MOREE YAMBA YASS ECHUCA/MOAMA MORISSET Or email: email@example.com EVANS HEAD MORUYA YOUNG NEW SOUTH WALES TAXI COUNCIL NEW SOUTH WALES TAXI INDUSTRY TAXI: editor Peter Ramshaw LIMITED ACN 102 732 749 ASSOCIATION “TAXI” SUBSCRIPTION RATE: $30.00 PAYABLE ANNUALLY. “TAXI” is PUBLISHED by the MEMBER OF AUSTRALIAN TAXI INDUSTRY ASSOCIATION (Registered as an Association of Employing Contractors under the NEW SOUTH WALES TAXI COUNCIL LIMITED MEMBER OF THE INTERNATIONAL TAXI & LIVERY ASSOCIATION Industrial Relations Act 1991 No 34) MEMBER OF TOURISM NSW ADVERTISING and PRINTING in “Taxi” is organised by MEMBER OF NSW BUSINESS CHAMBER REGISTERED OFFICE: FOCUS PRESS PTY LTD REGISTERED OFFICE: (ABN: 82 070 360 762), 152 Riley Street, 12-15 Dunlop Street, C/- Pigott Stinson, East Sydney NSW 2010 South Strathfield NSW 2136. Level 3, 10 Barrack St, Sydney NSW 2000 Telephone: 9332 1266/1387 Telephone (02) 8745 4000, Telephone: 9332 1266/1387 Facsimile (02) 9742 6540. Facsimile: 9360 1675 BOARD OF DIRECTORS Email firstname.lastname@example.org Chairman: J Bowe Chairman: B Wilkins, Views expressed in any article are those of the contributors and Directors: B Wilkins, F Lukabyo, R Chesterton, C Stanbridge Vice Chairman: J Bowe not necessarily those of the Taxi Council. The Council cannot Company Secretary: P Ramshaw Chief Executive Officer: P Ramshaw accept any responsibility for the accuracy of any of the Assistant Executive Officer: S Butt opinions, information, errors or omissions in this publication, NSW TAXI COUNCIL OFFICE HOURS Articles published in Taxi are copyright. 8.15 am-4.15 pm Monday-Friday Directors: R J Meredith, F Lukabyo “Taxi”, printed by Focus Press Pty Ltd, is the only magazine except weekends and public holidays A Georgiadis, P Hyer, R Garvey (Country Ops), C Stanbridge authorised by the New South Wales Taxi Council. Focus Press Pty Ltd uses due care and diligence in the preparation of this magazine, but it is not responsible for any mistake, misprint, omission or typographical error. Focus Press Pty Ltd prints advertisements provided to the publisher but gives no Warranty and makes no representation as to the truth, accuracy or sufficiency of any description, photograph or statement. Focus Press Pty Ltd accepts no liability for any loss which may be suffered by any person who relies wholly or in part upon any description, photograph or statement contained herein. NSW Taxi Council reserves the right to refuse any advertisement for any reason. Editorial PETER RAMSHAW This edition of Taxi includes an edited extract from our new Country Taxi Operator Guide. The Guide along with the accompanying resource kit is a very valuable addition to the information and resources we offer to our members and prospective members. The taxi industry is highly regulated for the benefit of the public. For the industry to thrive in a regulated environment it is essential that taxi operators and drivers are fully aware of all the responsibilities and requirements imposed by the regulation. Until now, there has been no simple way electricity tri-generation schemes to power city buildings and is forging ahead with its controversial cycle path for people wanting to enter the industry network and plans for light rail in the CBD. Despite policy in country parts of NSW to learn how to differences in terms of approach, it is inevitable that future Federal Governments will make continuing efforts to reduce go about the business of operating taxis. greenhouse gas emissions. For some this will be a threat and Even Howard Harrison has acknowledged a hindrance to their business, for others it will be seen as an opportunity. Either way the taxi industry will be affected. that he learnt a few things during his The emergence of the voluntary carbon market and the research in putting the Guide together, creation of a National Carbon Offset Standard means that companies are able to offer ‘accredited’ carbon neutral so I am very confident that everyone who products and services and it seems transport providers, such uses it will learn something, and in most as airlines and rental car companies, are among the first to do this in Australia. cases a lot. For this reason the guide We can already see that some parts of the taxi industry have should become essential reading for started to react more than others. I have read that 60% every member of the NSW Country Taxi of taxis in San Francisco are hybrid vehicles, the Mayor of London has released a draft plan to introduce more stringent Operators Association. emissions standards and the development of a zero-emission The Operator Guide and Resource Kit complements the taxi by 2020, electric taxis are currently being trialled in Japan. TaxiCare Basic Country Taxi Driver training materials that we I was told recently (by an Italian taxi driver so it must be true) supply to country networks and operators for training new that the Toyota Prius makes up about 30% of taxis in Milan, taxi drivers. The value of this training cannot be overstated some taxi fleets in the United States are switching from petrol and I certainly encourage everyone to take advantage of the to LPG, Toyota has reported that 10% of the new Hybrid resources on offer to help your business prosper by focussing Camrys in Australia have been sold to the taxi industry and, on the needs of your customers whilst also complying with there are taxi networks in New Zealand that offer “carbon the regulatory requirements that we rely on so heavily. neutral” taxi services. One of the factors of relevance to the future prosperity of the Whilst the taxi industry in New South Wales started using taxi industry will be our ability to respond to and convince LPG many years ago, I have no doubt that we will need to governments (Local, State and Federal) and the travelling increasingly present our environmental credentials to all public that taxis provide an environmentally friendly transport levels of government (in order for taxis to be afforded priority service. Despite political differences, governments are in transport planning at every level) as well as some of the treating the issue very seriously as is demonstrated by the City companies who provide our account work and the general of Sydney, which has already invested $18 million in reducing public if we expect them to use and increase their use of taxi its own greenhouse gas emissions, is installing decentralised services. 4 The NSW Taxi Council has developed a The Guide comes with an extensive Resource Kit that contains many documents that taxi operators either need guide for current accredited NSW Country to use or refer to. A resource CD is also supplied that Taxi Operators or people wishing to contains documents that the operator can modify or start using themselves in their own business. become accredited as a NSW Country Taxi The Guide is divided into the sections listed below. Operator. • Regulations The Guide has been developed on behalf • Regulations relating to your Taxi of the NSW Country Taxi Operator’s • Maintenance and roadworthiness Association (CTOA) and in co-operation • Engaging drivers with Transport NSW. • Occupational Health and Safety The purpose of the guide is to assist taxi operators and • Audits and record keeping people considering entering the taxi industry to gain • Business planning (Setting up your business) essential knowledge in the responsibilities of a business owner working in our regulated industry. • Budgeting • Applying for Operator Accreditation The guide assists in ensuring as far as possible, sufficient information is available so that sound business decisions can be made to give the new taxi operator a secure and If you are interested in purchasing a copy of financially rewarding future. The guide is also an excellent the Country Operator’s Guide, Resource Kit and tool for those country taxi drivers wishing to take the step CD contact the NSW Taxi Council on up in their career to become a taxi operator. Phone: 9332 1266 Email: email@example.com. FRED’S AUTOMATICS ABN 56 410 975 338 AUTOMATIC TRANSMISSION SPECIALISTS 18 BRUNKER ROAD GREENACRE NSW 2190 WE We use genuine parts OPEN We honour our warranties 6 DAYS P R We specialise in the taxi industry N D 1 We use Valvoline fluid $60 2 TEL: 02 9709 4644 3 TAXI SPECIALS OPTION: EXTENDED WARRANTY $1150 including GST FORD MODEL BA/BF – 5 & 6 SPEED – HOLDEN-TOYOTA CALL FOR SPECIAL TAXI PRICES Full recondition with 8 months unlimited warranty Quick and Efficient FREE ROAD TEST & CHECK – FREE LOCAL TOWING 5 Country WAT Assessor Refresher Training Compulsory NSW Country Wheelchair Accessible Taxi (WAT) Assessor Refresher Training will take place on Saturday 16th of October 2010 at the Rooty Hill RSL and Resort. The aim of the refresher training is to update all Country WAT Assessors with the latest assessment procedures for assessing taxi drivers wishing to qualify as NSW Country WAT drivers and to ensure a consistent assessment standard is being adopted throughout NSW. Demonstrations on the correct practical assessment of both hoist and ramp style WATS will be completed. If you are a WAT Assessor and you have not already registered for the Refresher Training, please make immediate contact with Mr. Stephen Butt at the NSW Taxi Council at: Fax: 9360 1675 Phone: 9332 1266 Email: firstname.lastname@example.org. Contract Work Opportunity 3 to 6 days per month (approximately) Position: Wheelchair Accessible Taxi Trainer The NSW Taxi Council is seeking expressions of interest from WAT qualified taxi drivers to provide training and conduct practical assessments of taxi drivers wishing to become WAT drivers in the (Sydney) Metropolitan Transport District. The successful candidate must be reliable, present a positive image of the NSW Taxi Industry and be committed to the provision of quality taxi industry training and assessment. Essential Criteria: Certificate IV in Training and Assessment (or willingness to complete) Current WAT driver authority Access to own Wheelchair Accessible Taxi Minimum 5 years experience providing taxi services to passengers in wheelchairs Interested taxi drivers should contact Mr. Stephen Butt at the NSW Taxi Council on: Phone: (02) 93321266 Email: email@example.com Mail: PO Box 1249 Darlinghurst NSW 1300 (marked for the attention of: Assistant Executive Officer Mr. Stephen Butt) 6 CRIMINAL 20 YEARS’ EXPERIENCE COMPENSATION T R SEA DRIVE RT IS ��� COM FO T RTAN IM P O k up or Pac � ���� Weld 100 from $ Q. What is “Criminal ��� Compensation” and am I entitled to it if I am assaulted while performing my duties as a taxi driver? A. Criminal Compensation is STAR MOTOR TRIMMING & UPHOLSTERY available through “Victims of ABN 42 566 183 831 Crime”, a division of the 2/112 Benaroon Rd, BELMORE Department of Public Ph: 9759 9392 Mobile: 0415 436 595 Prosecutions. It is a form of Specialising in Taxi interiors compensation for people who have suffered as a result of a FORD FALCON FULL RUBBER FLOOR “crime” and have incurred actual ONLY $250 + GST expenses such as medical and • Vinyl seat covers • Boot matting for legal bills. • Rubber flooring wagons & sedans • Rubber matting • Driver seat weld For further information you can call & pack up NSW Victims of Crime on 9734 3000 or Make a booking or drive straight in 1800 633 063. for prompt and guaranteed work RODS Mechanical Repairs LEGION MECHANICAL UNIT 4, 45 FOURTH AVE, WORKSHOP BLACKTOWN 2148 OPEN 6 DAYS Phone 9671 5140 Fax 8814 9111 Mon-Fri 8 am-5 pm Sat 8 am-3 pm ABN 50 071 384 903 � Authorised taxi inspection station. WE SPECIALISE IN ALL TAXI REPAIRS � Blue slips and pink slips. • Taxi Inspections � M94 inspections. • Pink Slips � Authorised LPG inspections. � All mechanical repairs. • Blue Slips � LPG conversions. • Retreads and Remoulds � Electrical LPG fine tuning. • Exhausts, Brakes and Shocks � Transmission specialists. � Brakes and tyres. • Exchange Power Steering Racks and Pumps � Service, oil and filter. • Exchange Engines, Gearbox and � Exchange engines, rack & pinion and radiators. Cylinder Heads � We use and recommend Castrol Oils. • LPG Conversions and Repairs � Major credit cards accepted. MOST PARTS IN STOCK ASK FOR TONY OPEN 51/2 DAYS 77 Foveaux St, Surry Hills 2010 We accept Cabcharge Dockets for payment Phone: 9211 4650 ALL WORK GUARANTEED Fax: 9280 1402 7 The following pages contain an edited excerpt from the Taxicare Country Taxi Operator Guide. It deals with mandatory record-keeping requirements and information that is checked during a compliance audit. All taxi operators need to be aware that compliance officers may conduct an audit of their taxi operation at any time. Audits are undertaken to ensure the operator is complying with the conditions required to maintain their accreditation as a taxi operator. Note: The excerpt below refers to some of the documents that are supplied in the resource kit and CD that comes with the guide. Audits and Record Keeping What is an audit? to be taken as the total requirements and other areas may The general definition of an audit is, an evaluation of a also be audited). person, organisation, system, process, enterprise, project or product. It is a systematic process of objectively obtaining and Local Government. evaluating evidence. An examination of records or financial • Does your taxi operation operate within the establish accounts to check their accuracy. guidelines for the use of private land within your local government area (LGA)? What is the purpose of an audit? • Do you have documented processes in place to ensure Specifically, the purpose of an audit is to perform an bailee drivers do not create noise in the early hours of independent assessment of an action, function, or system, in the morning? order to determine the effectiveness of that action, function, • Do you have sufficient parking? or system’s ability to control risk. • Do your taxi washing procedures comply with LGA standards? As a taxi operator, there are many people or organisations (stakeholders) who can (and will) audit your business. It is important to understand the importance of accurate and up Environmental Protection Authority (EPA). to date records. Most audits fail because of a lack of accurate • Car washing facilities. and up to date records. An auditor needs to be able to walk • Vehicle exhaust. into your business, and see hard evidence that what you say you are doing, is what you are actually doing. The “trust me” record has no value. Department of Immigration and Citizenship (DIAC). The list below includes stakeholders who may have an “audit • Processes to ensure you do not supply an employment interest” in your business. We have also highlighted some of opportunity to persons without work rights. (Authority to the areas that could be included in their audit. (Note: Areas Obtain Details of Work Rights Status form). of audit listed are for your information only and while all care has been taken to include as many areas as possible it is not (Document 7 in your Resource Kit). 8 WorkCover. The Audit process. • Do you have your OHS Policy displayed in the workplace? TNSW Audits may be either Specific Audits or Field Audits. (Appendix 1 Document 9 in Resource Kit). • A Specific Audit is where one or more areas of operation • Do you have a risk assessment plan? (Appendix 6 Document are examined and you may be called in to TNSW to 9 in Resource Kit). present certain records. • Do you have an OHS suggestion book? (Appendix 5 • A Field Audit takes place at your premises and TNSW will Document 9 in Resource Kit). examine all books and records. • Do you have an incident report form? (Appendix 2 Document • An Audit of your taxi operation may be carried out 9 in Resource Kit). as part of a regular roster, may be triggered from complaints, ATIS anomalies or from on the road • Do you have the correct Workers Compensation inspections. Insurance policy? • Does your workplace comply with all OHS requirements? Typically, TNSW will write to you to advise you of an audit. You must be prepared in advance for an audit by ensuring Roads and Traffic Authority (RTA). that you continuously maintain appropriate records and While the RTA will not generally come to your place of document maintenance on an ongoing basis. operation, remember that the taxi is a workplace which TNSW Taxi Operator Audit has seven sections: operates on roads controlled by the RTA. They are interested in the roadworthiness of your vehicles and compliance with • General (Information). current registration requirements. • Records (driver). • Drivers. Payment and/or proper management of speed camera • Vehicle maintenance. offences, red light camera offences etc. • Standby Taxis. • Site Inspection. The affect the entry / exit area into and from your place of • Audit findings. business onto a public thoroughfare could also be a subject of audit by the RTA. Sub Section 1: General (Information) Police. In this section of the TNSW audit, general records will be checked to ensure that they are accurate and the same as • Like the RTA, the police will not generally come to your those recorded with TNSW. place of business for Audit purposes. They may however, wish to examine your records in relation to offences that may have occurred relating to your taxi vehicle or your Management: bailee drivers. The Auditor’s first action is to check details are as recorded on TNSW records: • Operator Name(s); Accreditation number; contact details; Australian Taxation Office (ATO). trading name (if applicable); postal address; street • Your tax records of income / expenditure. address; address taxis are operated from. • Taxi driver bailment fee records (daily worksheet). • If a company: you have a Certificate of Incorporation. • GST tax invoices (including for bailment fee). • Names of accredited owners, operators, partners or • Anything else they want to! directors are as listed. Transport NSW (TNSW). Do all taxis operate from the site being inspected? • If not you will need to supply any other relevant address By far the most likely audit you will have will be from TNSW. and why they operate from there. It is not so much a question of if, but when. As we have seen • Has TNSW been previously notified of the other throughout this Guide, taxi operators have many conditions addresses? they must comply with, to maintain their taxi operator • If not, why not? accreditation. Throughout this Guide, we have referred to and demonstrated many documents and records you If the person answering the questions is not you (the should maintain. Most of these documents, will assist you operator) the person answering will need to prove (written in complying with your conditions of accreditation and as authority) that they are authorised to answer the audit such, should ensure you are well prepared for a TNSW audit, questions. when it occurs. We must again stress that many of these documents have been designed by the NSWTC and are not If the accreditation is held by a company, the name of the mandatory. You can design your own, or modify the samples designated manager is to be supplied. supplied. The end decision is yours, and yours alone. You are responsible. Is the designated manager an accredited taxi operator? We will now go through what you can expect when you are Who allocates the taxis to drivers? audited and what document / record will help you with each specific audit question. Who receives the pay-ins? 9 The number of taxis operated: • Driver’s full name and contact details. How many taxis are you allowed to operate under your • Driver’s licence and authority numbers. accreditation? • Expiry dates for licence and authority. • Evidence of regular checks of the status of driver licence How many taxis do you actually operate? and authority. (e.g. MyRecords. www.transport.nsw.gov.au). • Details will need to be supplied. (See sample “NSW Country Taxi Driver Personal Record” (Document 7 in • You are not allowed to operate more taxis than you are Resource Kit). accredited for. Sub Section 3: Drivers. Are you listed with TNSW as the operator of these taxis? • Are worksheets completed correctly by drivers for every • You cannot “just start operating” a taxi. TNSW must be shift done? notified. • Is the pre shift inspection being recorded on the • If you are operating a taxi for a friend while they are worksheet? away or sick, or for the widow of a taxi operator who • Are the faults/defects being recorded on the worksheets? recently died and you are doing her a favour etc, you must be able to show that you have notified TNSW and • Do you keep all driver worksheets for a minimum of two you are the listed operator of that taxi. years? • Are the driver’s issued the correct network uniforms? If you are operating taxis for which you are not the operator (See sample “NSW Country Taxi Driver Personal Record” (Document 7 in you will need to explain why. Severe penalties apply. Resource Kit). • Are drivers trained in the proper use of safety equipment in the taxi(s)? Wheelchair Accessible Taxis (WATS). (See sample “Taxi Driver’s OHS Checklist” (Document 7 (and 9) in Resource Kit) You will need to list any Wheelchair Accessible Taxis (WAT) you operate. Remember, this includes any taxi that has a vehicle that has wheelchair access, not just the ones with Sub Section 4: Vehicle Maintenance. specific WAT licences attached. As we have learned throughout this Guide, vehicle maintenance and roadworthiness is of the highest priority. You will need to demonstrate that: This section of the audit looks very closely at this part of • WATs do not change over between 12 noon and 5 pm your operation. As you read through what will be audited, (“Bailee Taxi Driver Agreed Shift Roster”. (Document 7 in you will see that if you have followed all the procedures and Resource Kit). “Form” and “Driver Worksheets”). completed the documents (or similar) that we have discussed • All WAT drivers have been duly trained and authorised. as we have gone through this Guide, you will have all the (“NSW Country Taxi Driver Personal Record” (Document 7 in evidence required to satisfy the requirements of the audit. Resource Kit). Audit Q1. Licence Conditions document. Does the Operator have in place a system for recording and • The Licence Conditions document of each taxi licence actioning reported defects? must be produced. • You must understand the conditions of each licence. Audit evidence. In section 4 of this Guide we looked at a • You may be asked to demonstrate that you have “Roadworthiness Assurance System” which was summarised complied with any “special” conditions (such as type of at the end of the section. You will need to produce evidence vehicle) that might apply. that you have a system like this or a system of your own design that will achieve the same results. Third Party Property Damage Insurance (TPPD) Audit Q2. • You must have TPPD insurance for a minimum of $5million for each taxi you operate. If mechanical problems are detected by a driver whilst on a shift what has the driver been instructed to do? • The insurance record for each taxi must include: Name of Operator: Name of Insurance company: Policy number: Audit evidence Expiry date: Vehicle registration Number. • Driver has signed Conditions of Bailment (Document • You must be able to produce evidence that each TPPD 7 in Resource Kit), declaring (s)he has been informed, insurance cover is current. (Evidence must not be dated understands and agrees to its conditions which include: more than 7 days old). • Instruction not to drive an unsafe vehicle and to • You must be able to demonstrate that evidence of report any safety defect immediately to operator current TPPD is carried in the taxi at all times. or licenced repairer for instruction. • You are required to explain your policy regarding • Driver has agreed to be nominated person to charging bailee taxi drivers the TPPD excess charge. complete pre-shift inspection. (Note: Charging bailee taxi drivers the excess is not Pre-shift inspection sheet includes instructions: allowed by the regulation). • The driver must know operator’s repair procedure. • The driver must not drive an unroadworthy Sub Section 2: Records (Driver). vehicle. In this section TNSW will want to see your records of all • Accident and breakdown procedure carried in car. drivers who drive your taxis. (Document 7 in Resource Kit). 10 Audit Q3. Sub Section 5: Stand-by Taxis. Does the operator have a maintenance schedule in place If owned by the taxi operator: that is consistent with, or better than the manufacturer’s • List all registration numbers. recommended maintenance standards? • Are Stand-by taxis fitted with the correct livery? • Are Stand-by taxis fitted with a security camera? Audit evidence. Regular Maintenance Schedule form (Document • Do Stand-by taxis have correct insurance? (Taxi Green 5 in Resource Kit). slip). • Are records being kept of all times a Stand-by is being Audit Q4. used? From a sample of maintenance records is the maintenance If used by a taxi operator, carried out in accordance with the manufacturer’s minimum • Demonstrate that you notify the network (or booking standards and the actual maintenance schedules. service) prior to the start of the shift? (A written note each time notification is given to the network should be Audit evidence. kept in the Taxi’s file). Completed Regular Maintenance Schedule form (Document 5 in Resource Kit). • Is the operator using Stand-by taxis in the correct livery? Completed (and signed by the licenced repairer) Periodic Inspection Sheet (Document 5 in Resource Kit). The auditor will also ensure that Stand-by taxis are not being used for prolonged periods of time whilst other vehicles are either not repaired or taken out of service indefinitely. Audit Q5. Can the operator provide details of the licenced repairer(s)? Sub Section 6: Site inspection. Audit evidence. The site inspection consists mainly of a check to ensure that Completed Licenced Repairers form (Document 5 in Resource Kit). parking facilities are adequate and as provided at the time of submitting your Accreditation Application (or as may have been updated from time to time). Audit Q6. Does the operator ensure that documented pre-shift At the end of the audit or at a time to be determined you will inspections are completed? be notified of the audit outcome. Should you fail your audit you will be required to 1) correct all deficiencies 2) there can Audit evidence. Completed pre-shift inspections on back be several other outcomes including: of driver’s worksheet. (Remember, although the driver has • A written warning. agreed to complete this, it is your responsibility to make sure • A monetary penalty. it is done every shift). • Variation to your accreditation conditions (e.g. reduction in the number of taxis you can operate). Audit Q 7 / 8 / 9. • Suspension of your accreditation. You will be required to produce from each taxi file: • Cancellation of your accreditation. • ATIS Pink and Magenta slips. • These must demonstrate that: Summary: The audit process is not designed to “catch • Vehicles are presented on time when ATIS people” it is there to ensure taxi operators are operating their inspections are due. taxis in accordance with the conditions they have agreed to. • That vehicles are presented in a roadworthy The important thing is to ensure you keep clear, accurate and condition. up to date records. • That kilometres travelled between a “not to use” NCN being issued and the NCN being cleared, Without clear, accurate and up to date these do not indicate that the taxi was used as a taxi in that period. records, you will not pass an audit. • Cleaning program. (Document 5 in Resource Kit). Record Keeping. According to the Regulation you must keep records (in Audit Q10. English) in a form that may be audited. Also, when you Do all taxis comply with age limit requirements? operate a taxi you are running a business and this means you have to keep records that are: Audit evidence. Vehicle Fleet Register. • Accurate. • Well stored. Audit Q11. • Easily accessed. Are all vehicles fitted with required safety equipment? How Long Do Records Have to Be Stored? Audit evidence. (How this is verified is up to the auditor but Obviously the length of time you keep your own records is we suggest all or either of the following). entirely up to yourself but for accounting purposes you must • Magenta slips. keep them for a minimum of one year. • Purchase and installations receipts. There are however requirements of other stakeholders that • Visual inspection. require you to keep them much longer. 11 • TNSW requires records relating to your taxi operation be • All business expenses. (If in doubt keep the record and kept for a minimum two years. let your accountant throw it out). • The Australian Taxation Office requires you to keep If you don’t keep records of your expenses, including the business records and all receipts for a minimum of five original invoice, the ATO will not allow you to claim this item years. Note: The ATO requires you to keep any Driver against tax. This means every time you lose a bill you’ve paid Worksheets with pay-in details written on them for a you are going to have to pay more! minimum of 5 years. • WorkCover expects to see work records and Workers File all bills as soon as they come in. Compensation records and reports of injuries for the last 5 years. (Driver Worksheets / agreed roster sheets / Accounts Payable File bailment fee records etc.). A useful tip is to set up a file for Accounts Payable. When you receive an Invoice, such as a phone bill, put it into this file Other requirements for consideration: until you have paid it. • If you are facing a liability claim you must keep records until all matters are settled. Petty Cash File • If you are selling a business property or a business you For small items such as those under, say, fifty dollars, that you may be liable for Capital Gains Tax. You need to be able pay cash for you may set up a Petty Cash file to keep these to produce records showing what you have spent on the records. Make sure that you pay these out of your business if property and your original purchase. This might be even they are business expenses. An easy trap to fall into is to pay 30 or 40 years later. Note: Some records relating to your for small Petty Cash expenses out of your personal money estate, for the purpose of Capital Gains Tax etc. may be and then not reimburse yourself from the business. If you do required after your demise. this you will be paying more tax than you need to. Organising Records. PAYG Taxation If you employ someone in your office and pay him or her Because of all the Regulation regarding Taxi Operation you wage you will have to deduct PAYG (Pay As You Go) Income are required to maintain a large number of records. In order Tax for him or her. To do this you become a Registered Group to organise these you need to design a system of keeping Employer with the ATO and you have to make deductions records. This may be paper based records in files or folders or for PAYG tax from their wages when paid. You send in to the computer records. ATO the PAYG tax every month (or 3 months if tax is below a certain amount). The ATO can give you information on The keys to organising records effectively are: this and you should always consult your accountant before • Have a file or binder for every type of record. employing anyone in this way. • Have all files/binders clearly labelled. • File records as soon as they come into the office. Don’t Your Own Taxation let them get lost on your desk or you’ll waste time You will probably be liable for PAYG (Pay As You Go) tax each looking for them later. quarter. What this means, in very broad terms, is that you • Keep records in order that they come in, usually putting will have to ensure you put aside sufficient funds for PAYG the latest records at the front. payment. • If you are using a computer organise your computer files so they are easily accessible. GST. • Back up all electronic records and keep the back copy off As a taxi operator, unless your business has a turnover of site (in case of theft/fire etc.). more than $75000 dollars, you do not need to be registered • Train all drivers and anyone helping in the office to put for GST. However, as a taxi Driver, (a person delivering the taxi records into the appropriate place so you don’t have to service is not covered by the $75000 exemption), you must find lost records or tidy up after others. not drive a taxi for even one shift unless you are registered for • If you don’t have the time to organise records employ GST. someone to look after the administration side - it is part of the job and it has to be done. Every taxi fare includes GST and that GST amount is not yours, it belongs to the Government. It is absolutely essential you consult with your Accountant or Records to be maintained of financial Taxation Adviser on this issue and all other tax issues. transactions. You should talk to your accountant to ensure you keep all Brochures on PAYG and GST are available records required by the ATO. from the ATO. The Tax laws are very These records will include but not be limited to: • All income including bailment fees and your own complex and are always changing so you personal takings as a taxi driver, bank interest, interests must seek professional advice. from investments etc. • EFTPOS provider account statements. Don’t rely on “common - sense” because • Bank statements. the laws aren’t just “common-sense”! 12 ABN 85 125 821 918 y Speed has s Diffe rential on locati a new 1004 Botany Road, Mascot (in the Budget Petrol Service Station) DEAL WITH THE PROFESSIONALS SAVE TIME AND MONEY $$$ ALL TAXI DIFFS FROM $500 EXCHANGE inc. GST Extra costs for fitting � 2 HOUR FITTING TURNOVER � 6 MONTHS OR 60,000 KM WARRANTY � APPOINTMENTS REQUIRED CREDIT CARDS ACCEPTED NO CHEQUES ACCEPTED Phone JIM 9316 9289 1004 BOTANY RD., MASCOT 13 ATIS NEWS Security Camera Operating Signs Typical Sign Information Recent ATIS station visits have highlighted that not all Taxi-cab The ‘Camera Operating’ signs must advise people near or in Operators are aware of the requirements for these signs. the taxi-cab that: ALL New South Wales Taxi-cabs are to be installed with a • they may be under video surveillance, and functional security camera system (refer Transport NSW, • their conversations may be recorded. Authorised Taxi Inspection Station - Manual of Inspection Standards for Taxi-cabs (July 2010), Inspection Standard 11 Security camera systems). ‘Security Camera Operating’ signs Inspection Standard 11.03(e) lists the reason for rejection: “conspicuous signs not fitted outside and inside the taxi-cab visible from all approaches and seating positions advising Typical Security Camera Sign persons near or in the taxi-cab that: • they may be under video surveillance, and Not to be Used as a Public • that their conversations may be recorded.” Passenger Vehicle - Directive This Service Standard for Accredited Taxi-cab Operators came into effect in July 2006. This Service Standard prepared under the Passenger Transport Act 1990, Section 31E(2) states that accredited taxi-cab operators must comply with the Service Standard on use of taxi-cabs affected by ‘SAFETY’ related defects. How does it work? Taxi-cabs submitted for ATIS inspection with ‘SAFETY’ related repairs needed (e.g. steering, suspension, tyres and LPG leaks etc.) will be issued a ‘Not to be used as a Public Passenger Vehicle’ directive. Note: ‘SAFETY’ means in the professional opinion of the ATIS Examiner the vehicle’s mechanical ‘repairs needed’ could jeopardise the safety of the driver and passengers if the vehicle was to be used as a taxi-cab. Door Security Camera Sign The ATIS Examiner will stamp on the white and blue copy Why is this important? of the Taxi Inspection Report the ‘NOT TO BE USED AS A PUBLIC PASSENGER VEHICLE’ until nominated items on Incidents concerning Taxi-cabs NOT displaying security camera the RTA e-Safety Check Report are repaired AND cleared by operating signs as required may find the recording not the ATIS. The ATIS Examiner will also explain to the operator/ admissible evidence in legal proceedings. driver the vehicle must not be used as a public passenger Also, failure to display ‘Security Camera Operating’ signs in vehicle until the SAFETY items have been repaired AND the correct manner would lead to the Taxi-cab being issued a cleared. ‘NO TIME TO REPAIR’ Non Compliance Notice. Positioning of Signs NOT TO BE USED Security camera operating signs must be fitted to taxis on the: AS PUBLIC PASSENGER VEHICLE • Outside on ALL – the vehicle doors, and Until items of the • Inside the Taxi-cab in positions that can be easily RTA Safety Inspection Report - Repairs Needed read from any passenger seating position. are repaired AND cleared On a wheelchair accessible taxi (WAT): • ‘vehicle doors’ would include the wheelchair entry Odometer reading after repair point, and C-BAA _______________________ kms • a passenger in the wheelchair position must be able to easily read a “camera operating” sign (fitted inside the taxi). “NOT TO USE” Directive Stamp 14 ATIS TRAINING This means the Taxi-cab must NOT be used to provide a public passenger service until the safety related defects are rectified AND cleared. ATIS Examiners will record the vehicle’s odometer reading when the vehicle is first inspected and the odometer reading when the vehicle is resubmitted for clearance of the safety related defects. ATIS Examiners, NSW Taxi Council ATIS Auditor and Transport Recently, Transport NSW appointed 5 new NSW Compliance Officers will monitor odometer readings to Authorised Inspection Stations (ATIS) located ensure Operators are not ignoring the ‘NOT TO USE’ directive in Mayfield, Cromer, Bankstown, Wetherill and continue to operate Taxi-cabs with safety related defects. Park and Castle Hill. The 5 Authorised ATIS examiners underwent training at Parramatta Why is this Service Standard so RSL on Saturday 24 July 2010. important? The NSW Taxi Industry and Transport NSW aim to deliver safe The new examiners were instructed in the inspection and reliable taxi transport to customers across metropolitan, standards to be adopted during routine and registration regional and rural NSW. Operators who continue to operate inspections and the importance of maintaining high standards a Taxi-cab that has been issued a ‘Not to be used as a Public when inspecting taxis. The training included the on site Passenger Vehicle’ directive are jeopardising the safety of the inspection of a taxi, in class training, workbook activities and driver and passengers. assessments. Operators Operators who continue to operate a Taxi-cab that has been issued a ‘Not to be used as a Public Passenger Vehicle’ directive are: • jeopardising the safety of the driver and passengers, • leaving themselves exposed to the legal implications of ignoring the directive, and • risking the loss of their Operator accreditation. ATIS Examiners ATIS Examiners who fail to issue the ‘Not to be used as a Public Passenger Vehicle’ directive for Taxi-cabs with ‘Safety’ related defects are leaving themselves exposed to the legal implications of jeopardizing the safety of the driver and passengers of the Taxi-cab. ATIS Proprietors New Authorised Taxi Inspection Stations ATIS Proprietors with ATIS Examiners who fail to issue the ‘Not to be used as a Public Passenger Vehicle’ directive for Taxi-cabs with ‘Safety’ related defects are leaving themselves ATIS Examiner – Romanos Bazouni and their business exposed to the legal implications of Castle Service Centre jeopardizing the safety of the driver and passengers of the Unit 1/44 Carrington Road Taxi-cab. Castle Hill NSW 2154 ATIS Examiner – Christos Voukidis No.1 Chris’s Spanner Works 3 Cottam Ave Bankstown NSW 2200 ATIS Examiner - Anthony Cirillo Mobile Repairs Service Cromer Motors Cnr Maybrook Ave and Truman Ave Cromer NSW 2099 We do all TAXI problems ATIS Examiner – Joseph El-Rachkidi breakdown on road Sydney Wide Auto 7 days 24 hours Unit 21, 2-8 Daniel St Wetherill Park NSW 2164 Servicing the Sydney Area ATIS Examiner - Mark Redriff Call Bob: 0405 900 816 C.W. Thompsons 30 Maitland Road Mayfield NSW 2304 15 NSW Country Taxi Operators’ Association President’s Report I am writing this report in early August as Jeni Transport NSW has told us they will be putting a list of and I are leaving for an overseas holiday in late camera models that have been tested and confirmed as August and will not be returning until the end meeting the new specifications on their website and we are very keen to see this happen as soon as possible. of September when there will be little time to prepare my report. So I preface this current Members should also be aware that you will be situation hoping the next three months continue required to supply to your ATIS Inspector a copy of the in the same vein. original Blue Slip issued when your vehicle was first registered as a Taxi or a vehicle history report from the Our industry’s efforts and performances prevailed RTA. Information on how to get a copy of the vehicle during the period from September to December history report is written up in the Taxi Journal. 2009 when we were able to convince the Government and Ministry that the policies they ON-ROAD ENFORCEMENT: were intending to thrust upon us were not in the Transport N.S.W. has increased its number of On-Road public interest and amounted to deregulation of Enforcement Officers and we can expect more frequent visits from the Enforcement Officers throughout the our industry through the back door. Having made State. Be aware that the following are regular new that statement we are really going to keep our eye compliance breaches: on the ball as new Ministers or Regulators can be • No Driver Authority Holder. prone to attempts to re-invent the wheel. • Driver not in Uniform I must say however that the current relationship • Driver smoking in the Taxi with the Ministry, Director General, and Transport • Body damage to the exterior of the Vehicle N.S.W. is very amicable and there is willingness by • Dirty or Damaged or torn interior linings. all parties to adopt a co-operative approach to our • Wrongly positioned inspection Decals (must be next industry to Rego Label) • Vehicle overdue for regular ATIS inspection. • Failure to keep worksheets and operating records MEMBERSHIP: up to date. During the year I wrote to every Accredited Taxi Operator in Country N.S.W. extolling the virtues of membership of the CTOA and although there are W.A.T.S REFRESHER COURSE FOR still many non members who didn’t respond, some WAT TRAINERS: previously not known to the CTOA have joined and we This Course has been scheduled to be run during the have close to 70% of Country Operators as members CTOA AGM at the Rooty Hill Resort on 16th – 17th. of the CTOA. This is still not good enough and I urge all October 2010. regional Directors to get out to your Non Members in your region and try to get them to join the CTOA. This Refresher Course is Compulsory so please make sure your Assessors are available for this Compulsory Assessor Course CAMERA SPECIFICATIONS: From 1st July 2010 any N.S.W. Taxi having original ANNUAL FARE INCREASE: registration (i.e. First Rego as a Cab) must be fitted with This increase commenced on 12th. July 2010 and a camera that meets the new Camera Specifications. was 2.7% as calculated by I.P.A.R.T. I have always If you have a Verifeye Camera the approximate cost to requested I.P.A.R.T. to keep the Country Radio Booking upgrade this camera will be $900.00 to $1,000.00 per Fee at a lower rate than the Sydney Metro as I felt the unit, other Cameras would depend on availability of Mileage rate for Country Taxis was more advantageous. parts or practicality in the cost to upgrade or replace. I would appreciate any feedback on this policy. 16 CONTINUED Thanks to I.P.A.R.T the number of passenger that If you can afford the time I implore you to attend and if constitute a Maxi load has been reduced to 5. However possible to bring along a new attendee. I would trust that Owners and Drivers would not calculate this charge for a family on the basis of Mum, OPERATOR REQUIREMENTS: Dad and four children as this is surely the best way to The onerous requirements to now operate a taxi-cab get your regular clients off side and look for alternative in N.S.W. has highlighted just how unprepared many transport. prospective (and in fact existing operators) are when it comes to the information and knowledge required by COMMUNITY TRANSPORT: Transport N.S.W. and other statutory organizations. Discussions with the various State Regions indicate that in most cases there is a greater feeling of co-operation The N.S.W. Taxi Council has contracted Howard and many taxi networks are building an excellent Harrison to prepare and develop a complete working relationship with the Community Transport information Guide for Operators and prospective in their town. This type of work has grown a lot in operators of Country N.S.W. Taxis. recent years and it continues to offer significant growth This is a fantastic opportunity for any operator who is potential for the taxi industry. not sure of the requirements to operate a taxi-cab. I encourage all country taxi operators to purchase this Guide and use the information and test quizzes to VETERAN AFFAIRS: check your knowledge and ensure that you are meeting We have just been told that changes to simplify the all of the accreditation requirements. I can guarantee contracting arrangements by Department of Veterans that everyone who uses this Guide will learn something Affairs have been deferred until late 2011. As we they either didn’t previously know or had forgotten, learn more about the final implementation date we regardless of how long they have been in the industry. will print it in the Taxi Journal and Meter Magazine. It was however pleasing to receive an automatic increase My sincere thanks to Peter Ramshaw , Stephen Butt, on our current charges when the Fare increase was and the ladies at the NSW Taxi Council office for the approved by Transport N.S.W. assistance and co-operation also my thanks to our hard working Secretary & Treasurer Brian O’Sullivan and TAXI DRIVER OF THE YEAR Mary Mummery, our regional Directors from the six Country Regions, also Vice President Richard Garvey AWARDS: who is always available for attendance at meetings It is again disappointing to see the lack of interest by or assisting in country special discussions with the Country Networks and Country Operators. The subject regulators. of future participation will be discussed at the Annual General Meeting as there is no sense in promoting this Whilst writing this Report I received a call from Stanley event if you the operator don’t wish to contribute or Smith (President of the North Coast Taxi Council) participate. who informed me that he has sold his last Taxi and will be tendering his resignation to both the North Coast Council and the CTOA forthwith. I accepted EXCISE ON LPG: Stanley’s resignation with regret, but understand that In 2011 the Federal Government will be commencing he felt it was time to sit back and smell the roses. His the Five (5) year plan to place 12.5 cents excise on LPG. stewardship during his time as President has been an And the first 2.5 cents per litre will commence in 2011. integral part of the success and stability of the North The Australian Taxi Industry Association is still lobbying Coast Taxi Council and the Country Taxi Operators Government to further defer this decision, but at the time of writing it’s still on for 2011. I.P.A.R.T have been Association. It goes without saying he leaves a hard act informed to take the increase into consideration in the to follow and we wish Stanley and Robyn a happy and 2011 fare increase application. enjoyable retirement. Thank you all for your support during the year and I A.T.I.A CONFERENCE: look forward to representing our Industry in whatever The 2011 Australian Taxi Industry Assoc. Conference position I may be nominated for. will be held in Hobart at the Grand Chancellor Hotel from 1st to 5th May 2011. Hobart is an affordable Regards place to visit and an interesting programme is planned Brian Wilkins. as well as many Social Activities. President 17 Eligibility Criteria Applicants for Taxi-Cab Licences in the Taxi-Cab Drivers Only Category The following describes the Proposed policy criteria used by Transport NSW in To help provide a career path for taxi drivers interested in becoming an owner-driver and/or owner-operator, determining who can apply for only one licence may be granted to an applicant in the taxi driver only tender. However, taxi drivers may taxi licences that are to be issued also apply for one or more licences in any other tender only to eligible taxi drivers through category, for which there is no limit on the number of licences any applicant may apply for or be issued. tender in Sydney. An applicant for any one of the taxi licences which the Director-General has determined under s32C(2)(a) of the PTA will be issued to an authorised taxi driver who Background is (or who has applied to become) an accredited taxi operator, must also satisfy the Director-General that: Under s32C(2)(a) of the Passenger Transport Act 1990 (PTA), the Director-General may determine the number • the applicant has held a current NSW taxi-cab of taxi licences that will be released in a given year that driver authority for a minimum period of four years; and will be issued to authorised taxi drivers who are (or who have applied to become) accredited taxi operators. In • the current taxi-cab driver authority has, in that period, remained continuously in force; and addition, s32B(2) of the PTA requires the applicant for • the applicant has actively worked as a taxi driver a taxi licence to meet any criteria established by the for a minimum of 48 shifts over 12 consecutive Regulation and satisfy the Director-General of any other months in the last four years (this can be provided matter the Director-General considers relevant. in the form of shift records, a letter from the network or operator, a statutory declaration or any In providing for the Director-General to be able other evidence approved by the Director-General); to determine that some (or all) of the taxi licences and that may be released each year are to be issued to • the applicant holds a current driver’s licence issued authorised drivers, the NSW Parliament’s intention was by the Roads and Traffic Authority of the kind to help create a career path for appropriately skilled required under clause 29(2)(b) of the Passenger and experienced industry professionals. This is set out Transport Regulation 2007 and that the driver’s licence has remained continuously in force for a in the 26 November 2009 Second Reading Speech for minimum period of four years. the Passenger Transport Amendment (Taxi Licensing) Bill To remove doubt, a taxi-cab driver authority or driver’s 2009. licence is taken to have been continuously in force for the required period if it has been renewed on or To give further effect to the policy intentions of the before the expiry date and, in that time, has not been NSW Government and Parliament, the following suspended or cancelled (except on a temporary basis is proposed NSW Government policy in relation to on medical grounds or because of administrative error s32B(2) and s32C(2)(a) of the Act. and since reinstated). 18 Transport NSW Restructure Transport NSW has been restructured to create a single agency with responsibility for a number of previously separate organisations. A corporate plan has also been released and is available at www.transport.nsw.gov.au The organisation’s head office is re-locating to 18 Lee Street, Sydney. The following table shows the structure of the Ministerial portfolios and the positions held by key personnel within Transport NSW. Organisational Chart Minister for Transport The Hon. John Robertson MLC Minister for Roads Transport Policy and Planning The Hon. David Borger MLA Transport Co-ordination RailCorp Transport Infrastructure Roads and Traffic Authority Transport Services Director-General, Transport NSW Les Wielinga State Transit Authority Strategic Finance and Corporate Services Sydney Ferries Strategy and Transport Construction Authority Stakeholder Involvement Country Rail Infrastructure Transport Shared Services Authority Change Management General Council 19 NSW Country Taxi Operators’ Association Western Division Annual General Meeting The Annual General Meeting of the Western Division of the NSW Country Taxi Operators’ Association was held at Bathurst on the 1st of August. Twenty two members attended along with representatives from the NSW Taxi Council, Combined Communications Network and Cabcharge Australia Ltd. A wide range of topics were discussed at the meeting. The CEO of the NSW Taxi Council provided updates on the latest developments affecting the industry. Issues included the outcomes from the Government’s Reform the industry during 2009. A full copy of the Package, the Legislative Council Select report can be downloaded from the NSW Taxi Committee Inquiry into the NSW Taxi Industry, Council’s website: www.nswtaxi.org.au new security system specifications, award modernisation, training and assessment for WAT drivers, Police liaison, RTA matters along Results for the elections of with a range of other issues. Representatives officeholder for the Western from CCN and Cabcharge were able to Division were as follows: provide updates and answer questions President: regarding WATS, EFTPOS and related matters. Mr Richard Garvey Mr Richard Garvey presented the President’s Vice President: report which summarised the role the Mr Ken Byrnes Association and Taxi Council played in Secretary: protecting members’ interests by fighting Mr Terry Malkin. against government moves to deregulate 20 21 • Monthly payment package for Insurance, Green Slip, Workers’ Compensation • Excellent Service • Choice of Repairer • Car Finance for new and used vehicles • Flat $500 excess for drivers over 25 years Barry Stowe Insurance Brokers E S TA B L I S H E D 1 9 9 1 – TA X I S P E C I A L I S T S A.C.N. 003 886 771 A.B.N. 42 003 886 771 AFS Licence No. 241819 2/2 Sorrell Street, Parramatta 2150 PH: 9630 1500 FAX: 9630 1586 22 National Work Health and Safety Legislation update On Thursday 29 April 2010 Safe What are the benefits of Work Australia endorsed the new harmonising WHS laws? National Model Work Health New legislation will ensure that businesses and workers and Safety (WHS) Bill. Work is can comply with one set of consistent laws regardless of now underway in progressing which state or territory they are operating / working in. The the model Bill through the NSW regulatory reform will reduce the costs borne by business in complying with inconsistent state laws. Instead of Parliament in order to implement spending time developing systems to comply with each the new Act by 1 January 2012. jurisdiction’s requirements, multi-state businesses will be able to focus on developing and implementing effective Work on the model Regulations and priority codes of company-wide prevention strategies. The new legislation practice is being progressed by Safe Work Australia and will also allow workers who hold licences issued by state it is anticipated that this package of work will go for WHS regulators to move more easily between jurisdictions. public comment towards the end of this year. What measures are proposed to Why is a national work health and assist business and industry to safety law being introduced? comply with the new legislation? The Commonwealth and each state and territory government have agreed to review their individual health NSW will work closely with business, industry and safety laws (including Regulations and Codes of associations, unions and employer groups to ensure the Practice) so that work health and safety laws are similar effective and consistent implementation of the model in each jurisdiction. Although there are currently many legislation. similarities, there are also some differences between the laws that can cause confusion, especially to businesses For more information contact and workers operating across state and territory borders. WorkCover NSW on 13 10 50 Harmonising WHS laws will deliver the same work health or Safe Work Australia on and safety protections to all Australians. 02 6121 5317 or visit the websites workcover.nsw.gov.au and Each state and territory will be required to pass their own laws that mirror the safeworkaustralia.gov.au national model laws and adopt them by December 2011. The introduction of a national Work Health and Safety Act aims to reduce the incidence of workplace death, injury and disease right across Australia. 23 8 WorkCover NEWS Issue 81 July - September 2010 For Sale DY UNITED smash Wauchope Taxi Network (3) Cars repair ABN 63 118 178 297 (1) Maxi Taxi - Wheelchair Access Vehicle Car accident? All Freehold Plates Give us a call Lucrative DVA and Special Transport Save you MONEY Contracts in Place Relief Drivers Available • Cash Discount • Change Colour $900 incl.GST Area offers excellent lifestyle and is only • Free Silver Service Standby Taxi • Free Standby Taxi 20 kilometres to the growing township • Quality Guaranteed of Port Macquarie. Phone: (02) 9747 2908 P.O.A Fax: (02) 9747 1523 Mobile: 0425 308 558 PH: Roger (m) 0413 573 237 Contact: Richard Allan (m) 0428 475 168 Address: Corner of William St and Spencer St, Five Dock NSW 2046 New Licence Tender Release At the time of going to print, the results of the reasons why banks do not allow borrowers to become tender for new licences in Sydney have not committed financially without sufficient evidence and been released. assets to back them up. The NSW Taxi Council remains concerned Hopefully, this will not be the case, but the government about the potential for people, who are not needs to be very mindful. We all want to avoid the well-informed about the true costs involved damaging situation of licences being returned if taxi in operating taxis, to adopt an over-optimistic operators find they cannot make enough money to view and bid more than they can afford for support their bids. The public will suffer from poor licences. levels of service and poorly maintained taxis if this does In some ways it is akin to banks lending too much happen. Too much easy credit has created problems money to borrowers who, left to their own devices, are in the past and we do not want to see a similar type of prone to get in over their heads. There are very sound problem arising in the market for taxi licences. 24 The case for regulation of printed receipts and EFTPOS equipment linked to the taxi and taximeter The following excerpts are from well as the identity of the taxi network and number of the taxi cab. I repeated these requests in written submissions an email sent to a very senior NSW and evidence provided during public hearings to the NSW public servant who recently left Legislative Council Inquiry into the NSW Taxi Industry earlier this year. At this point, no such taxi regulation exists in NSW. a laptop computer in a taxi. She Unfortunately issues relating to EFTPOS equipment are was given a receipt from a hand- currently beyond our ability to control, due to lack of the held EFPTOS machine. The receipt necessary regulation. Taxi networks only have authority to enforce the regulations that exist under the Passenger had the name of the incorrect taxi Transport Act. The Australian Competition and Consumer network which made it extremely Commission has ruled that taxi networks cannot stipulate difficult to trace the taxi driver. A what EFTPOS devices can be used in taxis affiliated with the network, so in the absence of any State-based regulation in complaint was lodged with the NSW taxi networks are powerless to control what equipment network and was also referred to taxi drivers use. NSW Taxi Council and Transport NSW. In my view, you and other passengers justifiably expect the taxi industry to be accountable and I can fully understand Fortunately, the computer was your frustration given you had a printed receipt to act upon. eventually recovered, through a lot Many thousands of items left in taxi-cabs are returned to their of intervention by taxi networks and owners in Sydney every year. It costs taxi networks millions of dollars to track and return lost property and it is part of their eventually officers from Transport responsibility to do so. I do believe that networks take this NSW. responsibility very seriously and use their best endeavours to meet our customers’ needs. Dear (name withheld), Our record in this area surpasses most other industries, I am sorry to hear about the problems you including it seems airlines if recent media reports are to be experienced and the apparent loss of your laptop believed. computer. As I indicated above, I think your problem stems from the My understanding is your main concern stems receipt issued by a portable EFTPOS device and I can assure from your inability to rely on information provided you we will continue to ask the NSW Government to regulate on the receipt to correctly identify the taxi to overcome the system that allows this problem to arise in network to which the taxi belonged. taxis in NSW. Unfortunately, this relates to an issue the taxi Your experience provides a good illustration of why we industry has no ability to control, and which believe it is so important. has been and remains a very serious concern Regards to us. Peter Ramshaw During early 2009, the NSW Taxi Council Chief Executive Officer requested Transport NSW to regulate NSW Taxi Council Ltd. 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A Product Disclosure Statement (PDS) for insurance products can be requested by calling Global Transport on (02) 9966 8820 27 or available on this website www.gtais.com.au. Any advice here does not take into consideration your objectives, nancial situation or needs, which you should consider before Always refer to the Product acquire any product mentioned. acting on our recommendations. 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Eric Roozendaal, MLC NSW Taxi Council Treasurer PO Box 1249 Level 36 Governor Macquarie Tower DARLINGHURST NSW 1300 1 Farrer Place Sydney NSW 2000 Dear Sir/Madam Proposed Closure of Church Street Dear Treasurer, (between Phillip and Market Streets), Parramatta on Stamp Duty Relief for Hybrid Taxis Friday and Saturday Nights Taxis in New South Wales travel a combined distance Paramatta City council is proposing to close Church Street of approximately 1 billion kilometres per year and carry (between Phillip Street and Market Street), Parramatta on approximately 175 million passengers. Friday and Saturday nights (from 5pm to 1am the following For many years the vast majority of taxis in NSW have used day) from December 2010 for a trial period of 3 months. The LPG fuel which is a cleaner burning fuel than diesel or purpose of this restriction is to improve the outdoor dining petrol, and also avoids the release of volatile smog-inducing experience in the ‘Eat Street Precinct’ of Parramatta CBD. emissions during re-fuelling. Council is consulting with affected residents, businesses and relevant authorities prior to a final decision being made I believe the advent of hybrid technology can help us further regarding this matter. reduce greenhouse gas emissions, particularly in congested Submissions regarding the proposal are to be provided to city driving conditions. Council by 8 September 2010. Taxi operators’ choice of vehicle model is driven by initial Should you have any queries, please contact Council’s Senior purchase costs as well as on-going long-term maintenance Traffic and Transport Engineer, Saniya Sharmeen on 9806 and running costs. Because taxis travel much longer distances 5645. than other passenger cars, costs for replacement parts such Yours sincerely as brake components, driveline components etc. are much RICHARD SEARLE more significant factors for taxi operators than other vehicle Service Manager, Traffic & Transport owners. Downtime required for maintenance and repair also presents a high-risk opportunity cost for operators. Without historical data regarding these (normally) long-term running 16th August 2010 costs that are not normally borne by other vehicle owners it Ms Saniya Sharmeen can be difficult for individual taxi operators to justify the risk Senior Traffic and Transport Engineer of being the first to adopt new models of vehicle, particularly Parramatta City Council during a model’s early life when few second-hand vehicles are PO Box 32 available. Parramatta NSW 2144 A recent report prepared by the State Parliamentary library cites studies indicating Sydney has poor air quality compared Dear Ms Sharmeen, to other Australian capital cities, and identifying transport Thank you for your letter to the NSW Taxi Council reference as a factor contributing to air quality issues. I believe the F2008/03689 regarding the proposal to trial the closure of government would be justified in taking measures which Church Street, Parramatta on Friday and Saturday nights encourage taxi operators to consider purchasing hybrid between 5 pm and 1 am. powered vehicles on environmental grounds. The use of I have discussed this proposal with Management from the hybrid vehicles as taxis is also likely to encourage wider predominant local authorised taxi network, Premier Cabs and acceptance of this technology in the broader community. the proposal is supported. For these reasons I would like to request you give As you will be aware, there are taxi zones located on the consideration to offering relief from stamp duty on sales northern side of the proposed closure near the Riverside of hybrid vehicles that are registered as taxis to help us Theatres and the new ‘Hassle Free Nights’ Secure taxi rank encourage the acceptance of such vehicles in our industry in in George Street to the south, both of which are within easy New South Wales. walking distance for restaurant patrons. I would expect that such an initiative would assist us in You may wish to consider local signage to direct restaurant helping reduce greenhouse gas emissions in our cities. patrons to the nearest taxi ranks. I would be most happy Thank you for considering this request. to meet with you to discuss the most suitable location for Yours sincerely signage should you consider this to be an option. PETER RAMSHAW Yours sincerely, Chief Executive Officer STEPHEN BUTT CSM Assistant Executive Officer cc Ms Clover Moore, Mayor, City of Sydney 33 letters to the editor 16th August 2010 particularly busy during Friday and Saturday evenings into the Superintendant Phillip Rogers early hours of Saturday and Sunday mornings. Flemington - Local Area Commander 2. Taxis are able to easily egress the rank and proceed in Corner of Queen Street and Susan Street almost all directions without having to perform U-Turns or Auburn NSW 2144 difficult manoeuvres. 3. In order to meet the needs of those passengers that for Dear Superintendant Rogers, various reasons are unable to walk from the Pacific Square On behalf of the directors and members of the NSW Taxi Shopping Centre to the taxi rank, we would suggest that Council I would like to thank the NSW Police Officers involved there is potential to create a single pick up bay in the car park in a recent arrest following a violent crime against a taxi level of the Shopping Centre. Shopping Centre Management driver. would need to approve and fund the installation of a The incident involved the arrest and detention of a young telephone which is automatically linked to a local authorised female who allegedly robbed and assaulted a taxi driver at taxi network in order to dispatch a taxi to the pick up location knifepoint in the West Homebush area on Thursday 5th of in the car park. Our on site observations indicated a suitable August this year. NSW Police from the Flemington Local Area parking bay could be implemented at the exit doors next to Command and the Police Dog Unit were involved in the the escalators at the car park level. investigation and subsequent arrest. This would allow taxis at the Maroubra Road taxi rank to Taxi drivers rely on the support and protection of Police and be dispatched to this pickup zone on an ‘as required’ basis. the prompt investigation and arrest following this violent We believe that this process would work well for those offence is greatly appreciated by everyone in the taxi industry. passengers that are disabled or frail and/or elderly and cannot The NSW Taxi Council has been working closely with the NSW walk to the taxi rank. Police Transport Policy division to educate taxi drivers and Prior to our meeting, Chris and I took the time to assess the Police Officers in the reporting methods to be adopted by taxi rank in accordance with the NSW Taxi Council Taxi Rank drivers and tips on how to reduce risks of assault/robbery all Guidelines and have listed areas of possible improvement for of which play an important role in making taxi drivers safer. your consideration. I would be appreciative if you could pass on our sincere 1. Installation of a sign displaying the phone numbers of the thanks to the Police Officers involved in these cases. local taxi networks. Yours sincerely, 2. Installation of a kerbside pram ramp to allow passengers PETER RAMSHAW in wheelchairs, parents with young children in prams and Chief Executive Officer elderly passengers with walking frames to easily access taxis. The pram ramp should also include tactile tiles for visually 9th August 2010 impaired passengers. Ms Heidi Leadley 3. It is unclear as to whether the rank has CCTV coverage. Randwick City Council This should be considered for taxi driver and passenger safety Administration Building and to allow local Policing agencies to view CCTV footage in 30 Frances Street the event of any accidents or incidents. Randwick NSW 2031 4. The potential to install a small shopping trolley stowage to prevent trolleys from becoming a hazard to taxis, taxi drivers Dear Heidi, and passengers. Thank you for meeting with Mr. Christopher Lloyd of I would respectfully request to be kept informed of any Combined Communications Network (CCN) and myself changes to taxi rank arrangements. on Thursday 8th of July 2010 to review taxi ranking arrangements in Maroubra Road, Maroubra. Again, thank you for meeting with Chris and I and consulting with us about this matter. As discussed at our meeting, we believe the current ranking Yours sincerely, arrangements meet the needs of the taxi industry and the STEPHEN BUTT CSM majority of the local community. The proposed relocation Assistant Executive Officer and potential reduction of the taxi zone to Maroubra Road outside the Pacific Square Shopping Centre is not supported. 3rd August, 2010 In support of the rank remaining in the current location we Mr Andrew Parker offer the following justification/suggestions: Employee Experience and Transport Manager 1. The rank is well patronised by taxi drivers. Statistics from Optus a single taxi network indicate that up to 28 taxis accessed 1 Lyonpark Road the rank in a given half hour period. Whilst the statistics vary Macquarie Park NSW 2113 by time and day of the week, the rank is busy for almost all operating periods and in particular during morning peaks Dear Andrew, between 0400 and 1000 Monday to Friday. The rank is busy Thank you for taking the time to meet with Peter and I to across all operating hours on Saturdays and Sundays, but discuss taxi arrangements at No 1 Lyonpark Road (Optus). 34 letters to the editor The on site visit gave us a clearer understanding of the 29th July, 2010 concerns raised by Ryde Council Officers. Clearly, there is a Mr Joe Zappavigna problem with taxis waiting to gain access to the taxi rank due Manager - Traffic Services to the lack of legal taxi feeder arrangements and on street Warringah Council parking. 725 Pittwater Road Our discussions on site effectively ruled out any possibility Dee Why NSW 2099 of taxis queuing on the eastern side of Lyonpark Road due to safety concerns with bus movements from the Optus Site Dear Joe ‘Ring Road’. Thank you for taking the time to meet and discuss the most There does not seem to be an immediate solution to the suitable location for a taxi zone (rank) at the Dee Why Grand queuing problem in Lyonpark Road other than some allocated Complex. waiting bays for taxis; however this is less than ideal due to I refer to our meeting at the new Dee Why Grand complex on the movement of taxis across the busy road.. Wednesday 28 July 2010. Therefore, we believe the implementation of additional In attendance at the meeting were: Mr Joe Zappavigna – waiting bays at the current taxi rank location would see an Manager Traffic Services - Warringah Council immediate reduction of taxis waiting in Lyonpark Road. Mr Stephen Butt - Assistant Executive Officer - NSW Taxi The following suggestions are forwarded for your Council consideration. Mr Doug Edmond - General Manager – Manly Warringah Cabs As discussed, we believe that the taxi rank could easily be Mr Cameron Bayfield – Group Marketing Manager extended by two waiting bays without any detrimental – Bayfield Hotels impact on traffic flows or safety of staff/visitors. This would Background involve simply moving the No Stopping sign back two parking The recent development of the Dee Why Grand complex bays. will most certainly increase the number of travelling public requiring access to taxi rank facilities. We also believe there may be scope to increase the number of waiting bays by approximately 4 to 5 more taxis by The Dee Why Grand complex is located in the heart of Dee completing civil works to extend the existing rank toward the Why and is one of the largest Dee Why developments in turning circle by cutting through a small section of the garden recent history. The complex is located on busy Pittwater Road area at the head of the taxi rank creating an additional between Sturdee and Pacific Parades Dee Why. Dee Why waiting lane. This would allow more taxis to queue whilst Grand is due to open is the next few weeks. still allowing people to be set down or picked up in the As discussed on site, the Dee Why Grand includes the undercover area adjacent to the building reception. following new infrastructure: In essence, this would create an additional 6 or 7 taxis at the • 6,000 square meters of commercial office space rank creating a 12 to 13 vehicle taxi rank. • More than 30 specialty retail outlets Provided sufficient capacity can be made available I believe • Coles New World Supermarket the site’s needs can be best addressed through the provision • Harris Farm Market (reported to be the largest in NSW) of one centralised taxi rank. • 161 new residential apartments Additionally, you may wish to consider the establishment of • 2 banks a single set down/pick up zone in Paul Street North to be • A major liquor outlet included into your planned works on the north side of the • A licensed hotel Optus building. I expect this would be used primarily as a I further understand that the immediate area surrounding set-down area for staff as close as possible to the building Sturdee Parade has had significant new building development entrance. I have attached RTA Technical Direction 06/2008 over the past 6 years with many new residential buildings which authorises the installment of No Stopping Taxi significantly increasing the local Dee Why population. Excepted 1 Minute Only zones in certain circumstances. Site Observations We believe the above recommendations will immediately Sturdee Parade: improve the situation in Lyonpark Road, however the process The northern side of Sturdee Parade is largely taken up by the will need to be monitored closely and if required, strategies Dee Why Grand complex. There are sections of No Stopping developed to further improve any identified concerns. zones between driveway entrances which provide access The point of contact at the NSW Taxi Council is Mr Stephen to loading docks and an underground parking station. A Butt at the address above or Phone: (02) 9332 1266 Email: licensed hotel is located within the complex on the corner Stephen@nswtaxi.org.au. of Pittwater Road and Sturdee Parade. There is scope to Yours sincerely, introduce a legal set down/pick up zone on this side of the STEPHEN BUTT CSM Parade in one of the lengthy No Stopping Zones. Assistant Executive Officer The southern side of Sturdee Parade is made up of a combination of residential dwellings and single level retail outlets. There is limited on street parking for residents or retail customers. The residential entrance to the Dee Why 35 letters to the editor Grand complex is approximately 150 metres from the corner 28 July 2010 of Pittwater Road on Sturdee Parade. A full time taxi rank on Mr Les Wielinga the southern side is not viewed as viable as taxi drivers would Director-General have to complete a U-Turn to gain access to Pittwater Road. Transport NSW Concerns were raised about the potential noise that may be GPO Box 1620 generated by patrons from the licensed hotel if a taxi rank Sydney NSW 2001 is established in Sturdee Parade. Any reduction in on street parking may have a negative impact on local residents and Dear Mr Wielinga, retail outlets. Transport Australia Xpress Integrated Systems Pty Ltd Pacific Parade: I am extremely concerned about claims being made by The southern side of Pacific Parade is largely taken up by proponents of the above company and the Australian Taxi the new Dee Why Grand complex with the main entrance Drivers Association. located near the main bus stop approximately 100 metres The claims I refer to are made on the company website: from Pittwater Road. A Medical Centre is located at number www.taxis.net.au and were also made by the President 16 to 18 Pacific Parade directly opposite the main entrance to of the Australian Taxi Drivers Association on radio 2GB at the Dee Why Grand complex as well as numerous other retail approximately 7.20 p.m. on 27th July. outlets. There was general agreement that Pacific Parade near to the main entrance of the complex was the most suitable A scheme is being promoted as a taxi booking and payment location for a taxi rank. It is understood there have been system which, if allowed to continue, would severely some concerns regarding overhanging tree branches at the compromise the effectiveness of taxi industry regulation bus zone. By relocating the bus zone east towards Pittwater under the Passenger Transport Act. Road, a 4 bay taxi zone could easily be accommodated where To cite the company’s largest shareholder and spokesperson the bus zone is currently located. stated on 2GB: General: “What we’re doing is passing on a job offer from a Taxi ranks are an essential part of infrastructure that enables customer to a driver, he accepts it and the deal is between taxi services to be provided to the public. Many people, the driver and the customer.” including people with disabilities, elderly and/or frail people, In my view the system describes a taxi booking and despatch transport disadvantaged and those frequenting local licensed system which is being proposed without the authorisation premises are heavily reliant on the public transport service required by the Passenger Transport Act. provided by the taxi industry to access safe door to door Notwithstanding any legal argument regarding coverage of transport. the Act, the system threatens the industry and the public by The provision of a taxi rank in this location will also encourage undermining the purpose and intention of the Act to hold taxis to stand for hire at the zone which will ultimately participants in the taxi industry accountable for their actions result in the better provision of transport services to your through authorisation and accreditation. constituents. The Act and its regulations are based on the simple premise It is understood that there may be changes to the local road that all industry participants and all passenger journeys are system as part of the Warringah Master Plan. These changes formally linked to a licenced taxi. The proposed system may require a review of ranking arrangements at some stage has no connection to a “taxi” in any form, and hence all in the future. accountability is potentially lost. The company itself claims it Recommendations: is not captured by the authorisation requirements of the Act 1 That a 4 bay taxi zone is established in Pacific Parade near and hence claims it falls outside the jurisdiction of Transport to the main entrance of the Dee Why Grand shopping and NSW. residential complex. The system being promoted is a very clever deception based 2. That a No Stopping Taxis Excepted 1 Minute zone is on the trust that the public has in the regulation of the taxi established in Sturdee Parade (north side) exact location TBD. industry. I have attached RTA Technical Direction 06/2008 for your Strict and effective regulation means the public can and does information. place a huge amount of trust in our industry. The proposed As discussed at our site meeting, it would be most system abuses that trust by promoting itself as a taxi booking appreciated if you could place these recommendations on and payment service operating outside the control of the very the Warringah Council Traffic Committee Agenda noting the regulation upon which the public’s trust is based. impending opening of this large complex. Unlike a regulated despatch system, neither Transport NSW I can be contacted at the address above or Phone: nor any intending passenger who places a booking into the (02) 9332 1266 Email: Stephen@nswtaxi.org.au and would system has any means of knowing whether the person to be most happy to discuss this matter further if required. whom a booking is despatched is a taxi driver, is in a taxi Yours sincerely, or, it would seem, is even located in New South Wales. If STEPHEN BUTT CSM allowed to operate outside the regulations, the company has Assistant Executive Officer no means to verify that ‘taxi driver’ registrants hold valid taxi Go to www.rta.nsw.gov.au to access the Guidelines for the Use of driver authorities, or to know if and when existing taxi drivers “No Stopping Taxis Excepted 1 Minute Limit” – Zones and Signposting in their system have their authority suspended or cancelled. 36 letters to the editor There is nothing to stop a person with a mobile phone purpose including the use of hands-free devices for making or registering to receive a “booking” and arriving in a private or receiving telephone calls. any other vehicle to pick up a passenger. If the system is not The above is not an exhaustive list of concerns about the regulated by the Act then Transport NSW seemingly has no proposed system but I would be appreciative if you could give means of enforcing restrictions that require taxi bookings to serious consideration to the issues I have raised and respond only be dispatched to licenced taxis. to explain the position Transport NSW is adopting in relation By comparison, an intending passenger on the street is much to this matter. better off as they can easily identify a licenced taxi when Yours sincerely they are at a taxi rank or hail a cab on the street. The system PETER RAMSHAW described above removes all such accountability. Chief Executive Officer The Act and regulations provide mechanisms for issues that arise as a result of passenger journeys to be investigated and 2nd August, 2010 resolved. The Hon. Penny Wong, Environment Minister, Without the necessary linkages between network The Hon Wayne Swan, Treasurer, authorisation, booking receipt and despatch and the taxi and Parliament House driver that performs the service itself, passengers will have no CANBERRA ACT 2600 means of ensuring any complaint is resolved in accordance with the requirements of network standards or the industry. Dear Minister, The company promoting the service states it is not involved in providing the service, despite claiming that it will issue tax The NSW Taxi Council is concerned about the impact of the invoices (presumably with the taxi drivers’ ABN) to passengers proposed excise on LPG Autogas due to commence in 2011 as stated on the website viz: with scheduled increases for each of the following four years. “TAXIS accepts no responsibility or liability whatsoever for The vast majority of taxis in New South Wales rely on LPG to the services provided by the taxi driver or the standard and fuel their combined journeys which amount to approximately quality of the taxi-cab.” 1 billion kilometres per year. “Upon acceptance by TAXIS of the amount payable a tax The use of LPG Autogas in taxis provides significant invoice shall be sent to the nominated e-mail address or environmental and economic benefits to Australia. addresses of the Registered User. This shall constitute a receipt for the amount paid, and shall on behalf of the As a consumer of LPG, the taxi industry supports the jobs taxi driver be deemed payment, either in full or where of over 20 000 Australians employed in the manufacture, applicable in part, of the relevant taxi fare .” importation, warehousing, distribution, installation and servicing of the LPG sector. Elsewhere, it explains that passengers will be given the taxi driver’s mobile telephone number so perhaps they Research conducted by LPG Australia indicates that new are expected to register any complaints with the driver generation LPG Autogas powered vehicles emit significantly themselves? less greenhouse gases and other pollutants than petrol- As indicated above, I believe this is a very clever deception powered equivalents. Studies have shown that the use of which could have devastating impacts on passengers and LPG Autogas in a Ford Falcon (the most popular taxi vehicle in eventually the reputation of our industry. It is not difficult NSW) reduces CO2 emissions by 11%. to imagine the repercussions if a serious assault occurred Based on these figures a taxi using LPG Autogas saves more against a vulnerable passenger who places a booking with than 4.5 tonnes of CO2 emissions year. On these estimates, the system but where no trace exists within any regulated the total reduction industry-wide in NSW alone would be system regarding who the details were provided to, who may more than 25 000 tonnes per annum. This is in addition to have picked them up, or whether or not a licenced taxi was the greenhouse gas savings that occur during production even involved. and transportation of LPG in comparison to ULP and the Apart from the policy-related matters, the proposal also elimination of smog-creating pollutants emitted during the re- raises a range of other operational and safety issues including fuelling process for ULP and diesel powered vehicles. the assumed use of a mobile telephone whilst driving a taxi The importance of promoting the use of LPG Autogas has and other issues that do not appear to have been properly been recognised through the Federal Government’s incentive thought through. program offered to owners of private vehicles and vehicle As you would be aware, the use of mobile data terminals manufacturers to convert vehicles to use LPG Autogas. It in taxis is governed by various vehicle and road-safety seems incongruous and perhaps cynical for governments regulations. At a time when driver distraction is attracting to actively encourage and subsidise investment in LPG increased attention from road-safety regulators around the Autogas conversion then subsequently introduce a tax on world, I believe New South Wales would be unique in going consumption. against world-wide trends if it allowed the introduction of As fuel costs form a significant component of the cost of mobile telephones as an additional despatch device in taxis. operating and driving taxis, the imposition of an excise on Various jurisdictions have or are in the process of introducing LPG fuel will have a significant impact on the cost of the outright bans on taxi drivers using mobile telephones for any public passenger transport services our industry provides. 37 letters to the editor The taxi industry in New South Wales faces intense extend operation to between 12 noon and 5.00am Monday competition from other modes of transport. If taxi fares to Thursday and from 12 noon Friday to 5.00am Monday. are not priced competitively, potential taxi passengers will Transport NSW will undertake a further review in due course increase their use of substitute forms of transport and private of any broader peak availability licence condition variations vehicles. Increased costs faced by the taxi industry flow for operation over periods of peak demand, including special through to higher priced fares which translates into fewer events, public holidays and the Christmas and New Year taxi journeys and increased use of private vehicles with the period. associated environmental and social impacts. We urge you to re-consider the impact of the proposed LPG Fringe Area (Helensburgh) excise and the case for deferring its introduction on both Fringe area licences were introduced to encourage improved environmental and economic grounds. service levels in towns on the fringe of Sydney. Transport NSW has reviewed reporting on service level performance Thank you for considering this request. for Helensburgh bookings and I am concerned to note that Yours sincerely pick-up times and no car available indicators are significantly PETER RAMSHAW below the benchmarks for standard taxis. Chief Executive Officer It is therefore proposed that, to ensure fringe area licences are more focussed on servicing the Helensburgh area, the Mr Peter Ramshaw area of operation for these licences be restricted to the Chief Executive Officer defined Helensburgh area and the adjacent Sutherland Local NSW Taxi Council Ltd Government Area within the Metropolitan Transport District. PO Box 1249 DARLINGHURST NSW 1300 As I indicated in my letter of 23 June 2010, conditions of Dear Mr Ramshaw licence for the fringe area licences will include a range of service obligations and reporting requirements. The proposed Proposed licence conditions for annual taxi licences licence conditions for the annual Helensburgh fringe area As you are aware, on 30 March 2010 I determined that 316 licences are attached. new annual licences will be released over the 12 months from 1 July 2010. Of these, 167 will be additional ‘growth’ taxis Under section 32B(2) of the Passenger Transport Act 1990, and 149 will replace short-term unrestricted, peak availability the Director-General can require an applicant for a licence to and fringe area licences that are due to expire over those 12 satisfy any matter the Director-General considers relevant. I months. believe there is a broad public interest argument supporting a I am now writing to seek your feedback on proposed new requirement that all 3 fringe area licences for Helensburgh be licence conditions for these licences. I would appreciate offered as a package to a single applicant. receiving any comment by Tuesday 13 July 2010. The need for additional fringe area licences will be reviewed Transport NSW has taken into consideration the objectives of as part of future annual taxi licence determinations based on these licences and the needs of the community. The following growth in demand and performance against benchmarks. conditions are therefore proposed: I look forward to receiving your feedback Unrestricted Yours sincerely LES WIELINGA The final report of the Select Committee’s Inquiry into the NSW taxi industry highlighted community concerns regarding Director-General the availability of taxis at the traditional 3.00pm/3.00am NSW Government Transport changeover period. The Select Committee recommended that Transport NSW introduce varied changeover times as part of 14 July 2010 licensing conditions. Mr Les Wielinga I believe there is some merit in this and therefore propose Director General to introduce staggered changeover times in the issue of Transport NSW new and replacement unrestricted class annual licences by GPO Box 1620 requiring shift changeover to occur before 2.00pm. Dear Mr Wielinga, Peak availability Proposed licence conditions for annual taxi licences The final report of the Select Committee’s Inquiry into the I refer to your letter of 7th July seeking our feedback on NSW taxi industry also recommended that Transport NSW proposed new licence conditions. explore the feasibility of introducing more peak period taxi licences. I have consulted our members in examining the proposals and can provide you with the following feedback. Currently peak availability taxis can only be available for hire between 12 noon and 5am every day of the year. The Unrestricted issue of replacement peak availability licences provides the Whilst there are concerns held in the community about 3.00 opportunity to increase the availability of these taxis over p.m./3.00 a.m. changeover periods our own survey evidence periods of high demand. I therefore propose that licence at changeover times indicates that customers in the CBD conditions for the replacement peak availability licences only experience delays during afternoon changeover on 38 letters to the editor two days per week. Similarly, I understand that the early insurance that would be required. This insurance is not morning changeover only has any significant impact on two required for taxis only driven by an operator-driver who is a mornings per week. It appears that the community perceives sole trader who does not bail their taxi. the problem as being much more severe than is supported Currently, PAL operators are able to obtain lower-cost by objective data and facts. Notwithstanding this, we insurance premiums for comprehensive or third party property understand that the perception remains. insurance than unrestricted licences and any extension of I have canvassed alternative changeover time conditions with hours will almost certainly also lead to higher insurance our members and have not been able to identify a satisfactory premiums for these policies. Taxi operators are generally arrangement that is likely to be effective in addressing exposed to higher risk of damage and higher maintenance change-over shortages without exacerbating problems at and repair costs when their cabs are being driven by bailee other times. drivers. A 2 p.m. changeover will not be attractive to day drivers All these factors will tend to work against any positive impact because a 2 a.m. start and early finish will result in less and would also need to be taken into account in assessing income for the majority of shifts throughout the week. the likely impact of any extension of hours for peak times of On the other hand a 4 p.m. changeover will be highly the year such as Christmas and New Year. unattractive to night drivers from Sunday to Wednesday due Fringe Area (Helensburgh) to a severe shortage of jobs on these nights. It is already extremely difficult to obtain drivers for these shifts. We agree with the principle that special conditions will be required if services, which are otherwise uneconomic, are to The amount of work available varies throughout the day be continued in Helensburgh. and if the taxi is to be on the road for the maximum amount of time; each of the two 12-hour shifts each day must be Experience shows that it is impractical to stand taxis at financially viable for taxi drivers. Helensburgh due to a lack of demand for taxi services. From February 2008 St George Taxis stood a taxi at Helensburgh Contrary to common belief it is not unusual for day and night rank from 10 a.m. to 2 p.m. daily for three months. This drivers to make alternative arrangements to suit their own taxi also met every train that arrived at Helensburgh station individual circumstances and change-over at times other than during these times. I have been informed that not one single 3 p.m. The critical point is that it can suit some drivers who fare was obtained throughout the period. make voluntary arrangements, but we do not believe that change-over conditions will be enforceable in practice for the Lack of demand also means that taxis do not stand for hire majority who prefer their current arrangement. at Engadine which is the nearest metropolitan centre to Helensburgh. The closest taxi rank that is well-utilised is Effective enforcement by taxi networks will not be possible at Sutherland. Because it is about a 30 minute drive from due to the ease with which monitoring by taxi networks Sutherland to Helensburgh, pick-up times for immediate could be avoided by taxi drivers. If taxi drivers are given bookings inside this time frame will not be achievable. an incentive to avoid monitoring by networks in order to get around unpopular change-over restrictions this may There may not be enough work to sustain taxis restricted to potentially jeopardise taxi driver safety as well as having the proposed areas of Sutherland Shire and Helensburgh on a broader service implications. full-time basis. I believe that some of the proposed reporting requirements include information that it is not possible to I fully understand the desire to do something about the currently record and I cannot understand the link between perceived problems but do not believe that this proposal some of the requested data and any measure of service would have any material favourable impact. The proposal standards. would increase the regulatory burden and complexity created through the introduction of yet another set of unique licence To be successful, the service delivery standards need to be conditions. achievable and the taxis need to be financially viable for taxi operator and taxi drivers. I believe these issues require some As you are aware, we have previously advocated for the more in-depth analysis. rationalisation of the existing plethora of different licence conditions which are already difficult to keep track of, the I recommend that Transport NSW convenes a meeting with creation of yet another type of licence with special conditions the current taxi operator and taxi network to discuss the would exacerbate this issue. details surrounding the practicality of the proposed licence conditions with a view to refining the proposal to achieve the Peak Availability intended outcomes. The proposal to extend the hours of operation of Peal Thank you for seeking our views. Availability Licences would increase the hours of operation Yours sincerely to include two additional periods i.e. between 5 a.m. and 12 PETER RAMSHAW p.m. on Saturdays and Sundays. These shifts are amongst the Chief Executive Officer quietest shifts of the week and are certainly well outside any peak period of demand for taxis. Generally, PALs are single-shifted and it is likely that operator- drivers could be reluctant to bail their taxis for two shifts per week due to the additional cost of workers’ compensation 39 How to process the new tear-off Introducing the new Cabcharge Taxi eTicket Gift Card REDUCE CHARGEBACKS AND CUSTOMER DISPUTES 1 SWIPE inse t Swipe or insert whole 2 part TAXI eTICKET CUSTOMER 2 SIGNS Customer signs EFTPOS or *manual receipt ORD PASSENGER RECORD GER REC TEAR FOLD AND TEAR FOLD AND TAXI OPERATOR PASSEN RECORD 3 This TAXI TICKET is valid for one trip only. TAXI e OR OPERAT trip only. TEAR RECORD ET is valid for one Total Fare eTICK Total Fare This TAXI $ $ Tear TAXI eTICKET T T along dotted line ORD TAXI OPERAT RECORDOR GER REC TEAR . Conditions of Use: must be upon request returned be varied This TAXI e : • This TAXI TICKET remains the property of the issuer at all times and must be returned at all times and issued and as may ons of Use FOLD AND eTICKET e • Use of this TAXI TICKET is governed by the conditions set down when issued and as mayset down when upon request. of the issuerns be varied Toll Free. Conditi is valid property 652 229 for one from time to time and is valid for use in any taxi displaying the remains thelogo. d by the conditio Cabcharge logo. 9222 or 1800 ET was issued Cabcharge trip only. e TICKET ET is governetaxi displaying the ately Toll Free. • If lost or stolen you must report the event to Cabcharge immediately on (02) 9332 9222 or 1800 652 229on (02) 9332 TICK e PASSEN e • use TAXITAXI TICK whom in TAXI rge immedi was issued TAXI e • There is no refund of unauthorised This and the account holder to for use theany CabchaTICKETto whom the • Use of this is valid to remains liable for all charges raised in any event. and report the event the account holder and all future to time ns of Use 4 e from time • Use of this TAXI TICKET implies or stolen youof the Terms anduse and event. Use and all future and Conditio acceptance must rised Conditions of the Terms office. amendments, a copy of which can be obtained from theof unautho raised in any acceptance of • If lost no refund Cabcharge office. is rge r • There liable for all charges ET implies the Cabcha portion togethe e Conditions of Use: Driver TAXI TICK can be obtained from remains the PASSEN GER their e GIVE Total Fare • Process this TAXI Use of this electronically and give theDriver • TICKET a copy of which give $ ically and PASSENGER their portion together ted Green ents, of Use: ET electron a comple with the EFTPOS receipt. amendm e portion to Conditions TAXI TICK • Where electronic processing is not possible attach the driver portion to a completed attach the driver this Green Emergency Docket. • Process EFTPOS receipt. ing is not possible with the process electronic • Where ncy Docket. Emerge Gi e Give customer the passenger record (small portion) and EFTPOS or *manual receipt Conditi • This TAXI • Use of from time TAXI TICK • If lost or this e ons of Use TICKET to time and e is remains the property ET is governe : of the issuer • There stolen you must valid for use in any d by the conditio at all times and is no report taxi displayi ns set down must be remains refund of unautho the event to ng the when returned • Use of liable for all charges rised use and Cabcharge immedi Cabcharge logo. issued and as upon request. this may be varied amendm TAXI TICK raised in any event. e the account ately ents, a copy holder to on (02) 9332 9222 ET implies whom the of which acceptance can be obtaine TAXI or 1800 652 229 e TICKET Toll Free. Conditions d from theof the Terms and was issued • Process of Use: Cabcharge Conditions this TAXI Driver office. of Use and with the • Where e EFTPOS receipt.TICKET all future electronic electronically Emergency processing and give Docket. is not possible the PASSEN attach the GER their portion togethe driver portion PASSENGER RECORD to a comple r ted Green 5 FOLD AND TEAR KEEP TAXI OPERATOR RECORD This TAXI eTICKET is valid for one trip only. Total Fare $ ope ator Keep taxi operator record and signed EFTPOS or *manual receipt THE NEW 2 PART TAXI eTICKET (will replace the original over time). Conditions of Use: e • This TAXI TICKET remains the property of the issuer at all times and must be returned upon request. e • Use of this TAXI TICKET is governed by the conditions set down when issued and as may be varied e from time to time and is valid for use in any taxi displaying the Cabcharge logo. • If lost or stolen you must report the event to Cabcharge immediately on (02) 9332 9222 or 1800 652 229 Toll Free. Process all TAXI TICKETs. • There is no refund of unauthorised use and the account holder to whom the TAXI TICKET was issued e remains liable for all charges raised in any event. e • Use of this TAXI TICKET implies acceptance of the Terms and Conditions of Use and all future amendments, a copy of which can be obtained from the Cabcharge office. Conditions of Use: Driver e • Process this TAXI TICKET electronically and give the PASSENGER their portion together with the EFTPOS receipt. • Where electronic processing is not possible attach the driver portion to a completed Green Emergency Docket. *MANUAL TRANSACTIONS Always carry Emergency Green Dockets which must be used when the EFTPOS network is not available. 124663-9_Eticket driver.indd 1 24/11/09 10:23:03 AM Cabcharge Australia Limited 152-162 Riley Street East Sydney NSW 2010 Tel: (02) 9332 9222 Toll Free: 1800 652 229 Facsimile: (02) 9332 9270 40 www.cabcharge.com.au
"featuring the NSW Taxi Council new Country Taxi Operators' Guide "