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   April 12, 2010
   Published by Odyssey Media Group
                                Pan Pacific Hotel Seattle
                                Situated in Seattle’s downtown South Lake Union neighbourhood just minutes from
                                many area attractions, Pan Pacific Seattle Hotel enjoys prime location in Seattle’s
                                cultural epicenter.

                                The hotel is an urban oasis showcasing sleek modernity through a mix of zebra-
                                wood furnishings and decor in muted hues of taupe, slate, and cream. All 160 well
                                appointed rooms feature premium bedding and furnishings, a 32” plasma HDTV
                                with premium movie channels, Internet radio, and complimentary wireless Internet
                                access. Pan Pacific Seattle...
                                                                                                         page 12
                               Qatar Airways Adds Ankara To Global Network
                               Qatar Airways is celebrating the launch of scheduled services to Ankara following
                               the arrival of its inaugural flight from Doha to the Turkish capital April 5. With the
                               touchdown of flight QR462 at Esenboğa International Airport, where the aircraft was
                               welcomed by a dramatic water salute and met by senior airport officials and local
                               dignitaries, the airline’s expansion into Turkey took yet another major leap forward.
                               By adding four-non-stop services a week between Doha and Ankara, the new route
                               strengthens the airline’s operations in Turkey...
                                                                                                           page 4
                                Warwick Welcomes Two Italian Hotels
                                Warwick International Hotels (WIH), which celebrates its 30th anniversary this year,
                                has welcomed two new hotels in Italy: Borgo La Bagnaia Resort & Spa in Siena and
                                Hotel Hermitage in Milan. They join the Hotel d’Inghilterra in Rome and the Hotel
                                Helvetia & Bristol in Florence as part of WIH.

                                Borgo La Bagnaia Resort & Spa reigns over 1100 hectares, just twelve kilometres
                                south west of Siena...
                                                                                                         page 11
                               Philippe Leboeuf Named General Manager
                               Mandarin Oriental- Paris
                               Mandarin Oriental Hotel Group has announced the appointment of Philippe Leboeuf
                               as General Manager of Mandarin Oriental, Paris which is scheduled to open by mid
                               2011. His appointment is effective from 1 June 2010.

                               Leboeuf has over 25 years of senior management experience in the luxury hotel
                               industry. He has worked in the world’s most important locations, including New
                               York, London and Paris. He joins Mandarin Oriental Hotel Group from Claridge’s in
                               London where he held the position of General Manager since 2007. From 1995 to
                               2001, Leboeuf was Managing Director of the Crillon Hotel in Paris...
                                                                                                         page 14
                                WestJet Signs Agreement With Travelport
                                Travelport has announced details of a new global full content agreement with
                                WestJet. The new, multi-year agreement secures access to the airline’s published
                                fares, inventory and full range of products and services for all Travelport subscribers
                                using the Apollo and Worldspan systems in Canada and the United States. WestJet
                                has also become a participant in BSP Canada and ARC in the United States, in order
                                to fully support electronic ticketing. Travelport customers are now able to view
                                schedules and availability in real-time....
                                                                                                           page 9
                                                                        page 1
Icejet and JetCom Form Strategic Alliance                                   page 3
TAM; Continental Airlines Announce Frequent Flyer Program Partnership
Cathay Pacific Announces New Service To Moscow
Qatar Airways Adds Ankara To Global Network                                 page 4
Japan Airlines Expands Codeshare With Jetstar On Kansai - Cairns Route      page 5
Etihad Launches Non-Stop Flights Between Abu Dhabi And Tokyo
Boingo Wireless Secures Wi-Fi Concession At London Gatwick Airport
New Cooperation Agreement Between Air France and Aeroflot                   page 6
Singapore Airlines Flights To Tokyo Haneda Airport Begin October 31
AirAsia Introduces New Flatbed Premium Seats
Air China Launches Direct Beijing and Shanghai To Jiuzhaigou Routes
ABC Corporate Services Preferred Partnership With The Luggage Club          page 7 Expands Mobile Technology Services
ITP Partners With Mona Tours- Israel
WTTC and USTA Sign Memorandum of Understanding                              page 8
4th NBTA Mexico Conference Breaks Attendance Records
Amadeus Reports Growth In Asia Pacific, The Middle East and Africa          page 9
WestJet Signs Long Term Distribution Agreement With Travelport
Sabre & British Airways Sign New Long-Term Global Distribution Agreement    page 10
Hyatt Announces Expansion Into 15 New Indian Markets
Warwick International Hotels Welcomes Two Italian Hotels
Pan Pacific Hotel Seattle
Mandarin Oriental Hotel Group Offers Suite Temptations                      page 13
Quality Crown Hotel Paddington Voted One of London’s Top 10 Hotels
Parc 55 Hotel San Francisco
J.P. Morgan and IBM To Offer Clients Robust T & E Solution
RADIUS Adds Hotel Veteran to Global Supplier Relations Team                 page 14
Jeffrey Seward Named General Manager of Taj Boston
Philippe Leboeuf Named General Manager Mandarin Oriental- Paris
Carlson Marketing Adds Strength In San Francisco Market
Conrad Wangeman Named Area VP, Operations At Hilton Worldwide
Alfredo Gangotena Named MasterCard Chief Marketing Officer

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              Associate Editor: Edward Lambert -
            Technology Editor: Marten Streifel -
               M.I.C.E. Editor: Deborah Ibsen -
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                                  Telephone: (604) 543-7375

                                              page 2
Icejet and JetCom Form Strategic Alliance
Icejet, the private jet charter operator      brokers,” he added.                         EBAS to undertake line maintenance
now established at London Oxford                                                          and technical support on the Dornier
Airport, UK, and JetCom Aviaton of            In related news, Icejet has also signed     fleet.
Lugano, Switzerland, have formed a            an agreement with Oxford Airport-             
new strategic alliance. The relationship      based aircraft maintenance company        
will see Icejet managing the operations
of JetCom Aviation’s 31-seat Dornier
328 Jet by providing maintenance and           TAM; Continental Airlines
                                               Announce Frequent Flyer
crew support. Currently, this aircraft
flies regular corporate shuttles between
Exeter, Farnborough and Malpensa
airports for a large Italian corporation.
JetCom Aviation’s 31 seater transferred
                                               Program Partnership
to the Icelandic AOC in mid-March and          TAM and Continental Airlines, a Star Alliance member, have signed a reciprocal
has been flying on Icejet’s AOC since          frequent flyer program agreement. Beginning April 6, TAM Fidelidade program
then.                                          members will be able to earn and redeem miles on flights operated by
                                               Continental Airlines. Similarly, members of Continental’s OnePass program will
The aircraft joins the existing Icejet         be able to earn and redeem miles on TAM flights.
fleet which includes a Dornier 328 14
seat VIP jet and a 19 seat all business        “Our agreement with Continental Airlines will provide immediate advantages to
class D328 jet. The intention is to add        the passengers. We are pioneers in the introduction of an airline loyalty program
a second JetCom Aviation 31 seater             in Brazil and we are now extending benefits further with this partnership. This
328 to the Icelandic fleet in the near         is another important step for our integration with Star Alliance,” declared TAM’s
future.                                        commercial and planning vice president, Paulo Castello Branco.
The agreement has come about as                “We are proud to partner with TAM Airlines, Brazil’s leading carrier. Our
both companies, with the Dornier 328           partnership with TAM builds upon our increased service to Brazil and offers
Jet in common, look to expand their            expanded benefits to our customers,” said Mark Erwin,Continental’s senior vice
operations out of the UK and Italy.            president corporate development & alliances.
“Together we plan to capitalise on
the fleet synergy and move into new                               
markets and territories,” said Jon Ingi                           
Jonsson, Icejet Managing Director.

“Icejet is a fellow 328 jet operator also
with a growing presence in the UK and
                                              Cathay Pacific Announces
Italy, so after several meetings and
sharing of ideas we agreed to work            New Service To Moscow
together to offer something quite
unique in the market,” added JetCom           Cathay Pacific Airways today announced that it will start operating to Moscow on
Aviation Chief Executive Marco Ostini.        13 July with three flights a week departing Hong Kong every Tuesday, Thursday and
Marco, who was previously General             Saturday, subject to government approval. The airline announced its plan to fly to
Manager Southern Europe for regional          the Russian capital about a month ago.
airline Crossair, has considerable
experience in the scheduled airline           Cathay Pacific Chief Executive Tony Tyler said: “We are pleased that things are
market and notes that the company             moving quickly, enabling us to start the new service in the summer as planned.
has started dialogue with several Italian     There has been a big increase in the number of travellers between the Hong Kong
airports regarding possible scheduled         SAR and the Russian Federation since visa-free arrangements were introduced last
services too. Icejet, now in its fifth year   year, and our new service will accelerate the development of ties between the two
of operations, is an expanding player         places.
in business aviation with four 328 jets
positioned in France, Italy and the UK.       The Moscow service will be the second new destination to be launched by the
                                              airline this year and will become the 48th online passenger destination in its global
“Popular new destinations for leisure         network. The new four-times-weekly service to Milan, which launches on 28
charter include Morocco, Cyprus and           March, has already had a positive reception from the market.
Madeira,” Jon Ingi Jonsson confirmed,
adding Icejet had an exceptionally busy       The current code-share arrangement between Cathay Pacific and Aeroflot on the
December flying 20 days out of 24. Of         latter’s flights between Hong Kong and Moscow will cease on 28 March 2010.
late the company has been active flying       Alternative arrangements for Cathay Pacific ticket holders have already been
several music tours, but it is keen to do     made.
more business shuttle work with the 19
and 31-seaters. “The 328’s generous           In addition to the launch of more new destinations, Cathay Pacific will strengthen
cabin and large cargo hold, plus its          its services to three more destinations - Paris, Singapore and Bali - in addition
ability it serve shorter runway airports      to the service enhancements to Toronto, Los Angeles, Jeddah and Seoul already
gives us the edge with many charter           announced.
                                                                                    page 3
Details of the latest enhancements are          travellers.”                                Passengers flying Qatar Airways’ First
as follows:                                                                                 Class or Business Class through Doha
                                                The new route comes at a time of strong     onto connecting cities with the airline
Paris - three flights a week added for          trade between Qatar and Turkey, whose       will be able to transit through the
July and August 2010                            relations have grown from strength to       airline’s exclusive Premium Teminal,
                                                strength and which go beyond political      where they can unwind and relax
Singapore - four flights a week added           and economic ties. With a population        enjoying creature comforts of the
in June and July 2010, becoming an              of 72 million with an average age of        facilites, including fine dining, spa
additional daily flight from August             28.5 years, the Republic of Turkey is       treatments and duty free shopping.
2010                                            the 15th largest and one of the most
                                                vibrant economies in the world.             Ankara is one of Qatar Airways’ seven
Bali - four flights a week added in July                                                    new routes for 2010. In February, the
and August 2010                                 Added Al Baker: “Commercial ties            airline launched daily flights to India’s IT
                                                between the State of Qatar and the          capital city Bengaluru, formerly known
Qatar Airways                                   Republic of Turkey remain strong and
                                                continue to grow year on year. The two
                                                                                            as Bangalore. Copenhagen flights
                                                                                            started on March 30; Tokyo services
Adds Ankara                                     countries very much share the same          begin on April 26, complementing
To Global Network                               cultural values and have a like-minded
                                                vision, with deep rooted relations,
                                                                                            the airline’s existing operation to
                                                                                            the Japanese city of Osaka; and the
Qatar Airways is celebrating the                increased bilateral ties and growing        Mediterranean port city of Barcelona
launch of scheduled services to Ankara          commercial exchanges.”                      will be added on June 7.
following the arrival of its inaugural flight
from Doha to the Turkish capital April 5.       Bilateral trade between the two             A highlight for Qatar Airways will be
With the touchdown of flight QR462 at           countries increased five-fold from          the expansion into South America this
Esenboğa International Airport, where           US$21 million in 2007 to over US$1.2        summer – completing the airline’s global
the aircraft was welcomed by a dramatic         billion in 2008 with the aim of boosting    jigsaw through the addition of another
water salute and met by senior airport          commercial trade even further to            continent to its international route
officials and local dignitaries, the            US$10 billion by 2015. Due to Turkey’s      map. Beginning June 24, Qatar Airways
airline’s expansion into Turkey took yet        strategic location between the East and     will serve the Brazilian city of Sao Paulo
another major leap forward. By adding           West, it represents a robust platform       and the Argentine capital Buenos Aires
four-non-stop services a week between           for Qatar Airways’ expansion, as well as    with daily scheduled flights direct from
Doha and Ankara, the new route                  for Qatar itself, which is investing into   Doha. The addition of South America
strengthens the airline’s operations in         major Turkish projects in the field of      will ensure Qatar Airways becomes a
Turkey, where it already operates daily         real estate, energy and agriculture.        truly global airline – a remarkable feat
flights to Istanbul.                                                                        in just 13 years since its launch.
                                                “More than 25 Turkish companies have
On board the maiden flight into Ankara          projects worth over US$8.3 billion in       On several long-haul routes such
was Qatar Airways’ Chief Executive              Qatar, including interests in the New       as Doha to Melbourne, Cape Town,
Officer Akbar Al Baker, who led a               Doha International Airport, which is        Singapore or Shanghai, Qatar Airways
high-profile delegation, including the          due to be completed next year,” said        operates its flagship aircraft – the
Chairman of Qatar’s Civil Aviation              Al Baker. “There is strong collaboration    Boeing 777 in a two class configuration
Authority, Abdul Aziz Al Noaimi, and            in fields such as energy, food and          giving passengers a unique travel
key media from across the Middle East.          agricultural products, infrastructure       experience.
                                                and health services. Such strong links
Qatar Airways is the only Gulf carrier          enable Qatar Airways to facilitate travel   The 2–2–2 configured Business Class
flying to Ankara, operating an Airbus           and further drive economic ties.”           seats convert into 180 degree horizontal
A320 with 12 seats in Business Class                                                        flat beds, each with a 78-inch seat
and 132 in Economy.                             From Qatar Airways’ Doha hub,               pitch on par with First Class of many
                                                passengers can connect to an                airlines. In Economy Class, the 3–3–3
Ankara becomes the award-winning                exciting range of business and leisure      configuration means one less seat per
airline’s 88th destination and third            destinations across the Middle East,        row compared with competitors and a
new route of 2010. Over the past few            Africa, Asia Pacific and South Asia.        seat pitch of up to 34 inches offering
weeks, the airline launched scheduled           These include Maldives, Johannesburg,       unrivalled levels of space and comfort.
flights from Doha to both Bengaluru             Bangkok, Hong Kong, Osaka, Delhi,           All Boeing 777 passengers have access
(Bangalore) and Copenhagen.                     Muscat and Melbourne.                       to individual seat back interactive
                                                                                            entertainment offering up to 900
Addressing media at the Sheraton                Turkey, with its spectacular coastline,     different audio and video touch screen
Hotel in Ankara, Al Baker said: “We             cosmopolitan cities and historical          entertainment options.
are delighted to add Ankara to our              sightseeing attractions, remains a highly
international route network and                 popular tourist hotspot. According          Today, Qatar Airways operates a modern
further consolidate our presence in             to the United Nations agency, World         fleet of 81 aircraft to 88 diverse cities
Turkey, clearly proving how important           Tourism Organisation (UNWTO), Turkey        across Europe, Middle East, Africa, Asia
this dynamic market is for Qatar                is in fact the third fastest growing        Pacific, South Asia and North America.
Airways. Since we entered Turkey                tourism destination in the world.           The airline has more than 200 aircraft
in 2004 with flights to Istanbul, the                                                       on order worth over US$40 billion.
route’s performance has exceeded                For foreign visitors to Turkey, the new
our expectations year on year. We               route to Ankara is an ideal gateway         The Doha – Ankara flight schedules (all
are confident that our new service to           when visiting, for example, the famous      times local) are:
Ankara will be equally as successful            Cappadocian region, best known for its
helping facilitate travel to and from this      moon-like landscape with underground        Depart Doha International Airport
wonderful city and beyond for both the          cities and houses carved in rocks.          QR462 FRI, SUN at 0745hrs, arrive
business travel community & leisure                                                         Ankara at 1140hrs
                                                                                        page 4
QR462 MON, THURS at 1425hrs, arrive
Ankara at 1820hrs
                                              Boingo Wireless Secures
Depart Ankara - Esenboga
International Airport                         Wi-Fi Concession At
QR463 FRI, SUN at 1540hrs, arrive
Doha at 1920hrs                               London Gatwick Airport
QR463 MON, THURS at 2000hrs, arrive           Boingo Wireless, a leading neutral host airport network operator, has signed an
Doha at 2340hrs                               exclusive deal with London Gatwick Airport (LGW) to operate the retail Wi-Fi
                                              Boingo is staffing an office in London to ensure the highest levels of service and
Japan Airlines                                support in the operation of the network.
Expands Codeshare                             “Boingo is recognized as a world leader in operating neutral host WiFi networks
With Jetstar On                               for major airports,” said Mike Luddy, Chief Commercial Officer, London Gatwick
Kansai - Cairns Route                         Airport. “We believe they bring the right combination of operational experience,
                                              service excellence and a dedication to world class customer support that serves
Japan Airlines (JAL) will expand its          the airport and our clientele exceptionally well.”
codeshare agreement with Jetstar
Airways (JQ) from April 1, 2010, when         “Gatwick is one of the top 10 largest airports in Europe,” said David Hagan,
JAL will place its ‘JL’ indicator on          CEO and president, Boingo Wireless. “It’s a tremendous addition to our lineup
JQ-operated flights between Osaka             of managed networks, and we look forward to working with London Gatwick
(Kansai) and Cairns - a once-daily            Limited while we optimize the network and establish a top notch customer
service commencing the same day.              experience.”

JAL and Jetstar have been bilateral           Within easy reach of London, Gatwick is the busiest single runway airport in
partners since May 2007 and currently         the world, the second largest airport in the UK and one of Europe’s premier
codeshare on flights operated by the          airports. There are nearly 90 airlines that operate from the airport’s two
latter between Tokyo (Narita) and             terminals, serving more than 200 destinations.
Cairns. Fares issued by JAL for JQ-
operated codeshare flights will be            Wi-Fi services were previously provided in parallel by multiple operators,
for economy class only, inclusive of          including Boingo, through a contract with BAA. Following the recent purchase
meals and soft drinks. Alcoholic drinks       of Gatwick by GIP (Group Infrastructure Partners, the Airport now directly
and additional refreshments will be           administer the WiFi concession contract.
available for purchase onboard.
                                              Travelers will enjoy an intuitive, reliable, and fast online experience that is
JAL currently operates 1 daily flight         the hallmark of a Boingo-operated network. After connecting to the “Boingo
between Tokyo (Narita) - Brisbane,            Hotspot” SSID, they will be redirected to a Boingo landing page -- accessible on
and 1 daily flight on the Tokyo (Narita)      both laptop and mobile devices -- with several Wi-Fi access offerings including
- Sydney route on which the airline’s         day passes and subscriptions, with options to choose local or global access and
award-wining seats - the JAL Shell Flat       pay in Pounds Sterling or the Euro.
seat in business class and the JAL Sky
Shell seat in premium economy, are                                  
                                             to the Japanese market, including           and we thank them for their support.”
Etihad Launches Non-                         a tailored menu, local in-flight
                                             entertainment content and cabin crew        Etihad’s Tokyo services follow the
Stop Flights Between                         consisting of a number of Japanese          commencement of the airline’s flights
Abu Dhabi And Tokyo                          speakers and nationals.                     to Nagoya in February this year and
                                                                                         code-share services with ANA this
Etihad Airways, the national airline of      James Hogan, Etihad Airways’ Chief          month.
the United Arab Emirates (UAE), has          Executive Officer, said Etihad was
commenced non-stop flights from              delighted to be the first Middle Eastern    Current trading relationships between
its home base in Abu Dhabi to Tokyo,         carrier to operate to Tokyo, and was        UAE and Japan are strong, with trade
becoming the first Middle Eastern            expecting a high volume of traffic on the   between the countries reaching USD
airline to operate to the Japanese           route, particularly business travellers.    $29.21 billion (AED 107.2 billion)
capital.                                                                                 annually.       Currently, there are
                                             “We also believe the variety of high        approximately 350 Japanese companies
The inaugural flight, EY878, departed        profile attractions opening in Abu          operating and over 3,500 Japanese
Abu Dhabi at 10:25pm on March 27             Dhabi in the coming years, including        expatriates living in UAE.
and landed at Narita airport in Tokyo at     Ferrari World, The Louvre Abu Dhabi
1.35pm on March 28.                          and Guggenheim Abu Dhabi, will be           Since its establishment in 2003, Etihad
                                             very attractive to Japanese leisure         has expanded its network to over 60
Etihad will operate five non-stop flights    travellers,” he said.                       destinations in the Middle East, Africa,
per week to Tokyo, in addition to the five                                               Australia, Europe, North American
flights per week it offers to Nagoya.        “Japan is a key market for Etihad and       and Asia. Etihad’s commitment to
                                             will be an important focus in 2010. We      excellence in customer service resulted
The flights will be operated by three-       have worked closely with the Japanese       in the airline being awarded ‘World’s
class Airbus A330-200 aircraft and will      Government to enable us to commence         Leading Airline’ at the 2009 World
feature in-flight services dedicated         services between our two capital cities,    Travel Awards. Etihad Airways has
                                                                                   page 5
served over 22.5 million customers to         new flights are now available for
date.                                         booking, through or          Air China Launches
                                              travel agents.
New Cooperation                                                                             Direct Beijing
Agreement Between                             Flights to Haneda will be operated from       and Shanghai To
Air France and Aeroflot                       31 October 2010 with Boeing 777-300ER
                                              aircraft featuring Singapore Airlines’
                                                                                            Jiuzhaigou Routes
                                              latest product offerings. The flights will    From April 25th, Air China will launch
Vitali Saveliev, Chief Executive Officer of   complement the current twice-daily
Aeroflot, and Pierre-Henri Gourgeon,                                                        direct flights between Beijing and
                                              Tokyo Narita services, bringing total         Jiuzhaigou, and from May 10th
Chief Executive Officer of Air France-        frequency to Tokyo to four times daily.
KLM, signed a new cooperation                                                               direct flights between Shanghai
agreement in the presence of Mr Igor                                                        and Jiuzhaigou. As these new direct
                                              SQ634, departing Singapore Changi             routes will not pass via Chengdu,
Levitin, Minister of Transport of the         Airport at 1540hrs, will arrive at Haneda
Russian Federation and Mr Dominique                                                         flight times will be cut by four hours
                                              at 2305hrs, while SQ633, the return           and ticket costs will be slashed by
Bussereau, French Secretary of State          flight, will depart Haneda at 0015hrs
for Transport.                                                                              more than RMB 1,000.
                                              and arrive in Singapore at 0640hrs.
This agreement, which will enter into                                                       During the launch period, Air China
                                              The second flight, SQ636, will depart         will offer more promotions on
effect on 28 March 2010, will enable          Singapore at 2220hrs and arrive at
Aeroflot and Air France, SkyTeam                                                            ticket prices. In order to provide
                                              Haneda at 0545hrs the next day. The           its passengers with value and
alliance partners, to offer their             return flight, SQ635, will depart at
customers code-shared flights beyond                                                        convenience, Air China will launch
                                              0655hrs from Haneda and arrive at             the Beijing- Jiuzhaigou “tickets+
their respective hubs at Moscow-              Changi Airport at 1320hrs.
Sheremetyevo and Paris-Charles de                                                           hotels” package and the Shanghai-
                                              The timings for both flights are subject      Jiuzhaigou “tickets+ hotels” package;
Gaulle, therefore taking benefits of the      to regulatory approval. Haneda Airport
provisions of the agreement concluded                                                       the prices will be RMB 2,500 and
                                              offers an extensive range of domestic         RMB 1,890 respectively.
between the Russian and French                flight connections, and business
authorities in 2005.                          travellers will appreciate its proximity      Air China will deploy a Boeing
                                              to Tokyo’s commercial districts.              B757 on the new direct routes. The
Air France and Aeroflot will
commercialize code-share flights to                                                         Beijing- Jiuzhaigou daily direct flight,
                                                      www.                 with the flight number CA4121/2,
six destinations in Russia and four
destinations in France and Europe.                                                          will depart from Beijing Capital
                                              AirAsia Introduces New                        Airport at 11:50AM and arrive at
                                                                                            Jiuzhaigou Huanglong Airport at
The signing of this new agreement,
which expands the 2002 code-share
                                              Flatbed Premium Seats                         2:20PM. The return flight will depart
agreement between Aeroflot and Air                                                          from Jiuzhaigou Huanglong Airport
                                              At a time when airlines around the            at 8:40AM the next day and arrive at
France covering services between Paris        globe are scrapping or downgrading
and Moscow, further strengthens the                                                         Beijing Capital Airport at 10:50AM.
                                              their premium class offering, AirAsia         The flight time will be about 2 hours.
cooperation between the two airlines          has announced it will introduce a set of
and allows for a significant increase of      enhancements to its long-haul premium
the number of destinations served on a                                                      From May 10th, Air China’s direct
                                              cabins - including flatbed business class     routes between Shanghai and
code-share basis by the two airlines.         seats.                                        Jiuzhaigou will be launched. The
“Aeroflot and Air France have been                                                          daily flight, with the flight number
                                              The flatbed seats, set to launch on           CA4523/4, will depart from Shanghai
cooperating within the framework of           the London to Kuala Lumpur route in
a bilateral agreement since 1997, and                                                       Pudong Airport at 11:50AM and
                                              June, have business class specifications      arrive at Jiuzhaigou Huanglong
today their cooperation is significantly      of 20” width, 60” pitch and stretch
reinforced by this new agreement.                                                           Airport at 3:10PM. The return
                                              out to 77” in full recline position. The      flight will depart from Jiuzhaigou
This agreement will further improve           seats will also feature universal power
the quality of service provided to our                                                      Huanglong Airport at 8:20 the next
                                              sockets, adjustable headrests and built-      day and arrive at Shanghai Pudong
customers by increasing their access to       in personal utilities such as tray table,
our respective networks,” stated Vitali                                                     Airport at 10:50AM.
                                              drink holder, reading light and privacy
Saveliev and Pierre-Henri Gourgeon.           screens.                                      Over the coming year, Air China will
Today, Aeroflot and Air France sell 8                                                       continue to improve its domestic
                                              Premium seat guests will also get to          network construction. Besides the
daily round trips operated on a code-         enjoy a host of complimentary products
share basis between Paris and Moscow.                                                       Jiuzhaigou direct routes, Air China
                                              and services including, Pick A Seat,          will also launch 11 other domestic
The two carriers offer a specific seat        Priority Check-in, Priority Boarding,
block on each aircraft.                                                                     routes and resume the Shanghai-
                                              Priority Baggage Allowance, Combo             Guilin and Tianjin-Xiamen routes.
                                              Meal and Comfort Kit.                         Air China’s domestic network will
Singapore Airlines                                                                          offer its passengers a full range of
Flights To Tokyo                              AirAsia X CEO, Azran Osman-Rani said,
                                              “After reviewing the feedback from our
Haneda Airport                                guests we found the need for better        
Begin October 31                              and comfortable seats topped the
                                              list. As frequent flyers ourselves, we       new flatbed premium seats, which add
Singapore Airlines’ customers travelling      understand the great need for comfort        a new level of comfort to their flying
to Tokyo can now enjoy even greater           especially for long-haul flights. We         experience’’.
choice, with the launch of two daily          are happy to tell our guests that their
flights to Tokyo Haneda Airport. These        wishes have been granted with the            “Both business and leisure travellers can
                                                                                      page 6
now treat themselves to the luxury and       Gold Coast, Perth, Taipei, Hangzhou,         X’s A330 to have a seat configuration
comfort of our new premium seats and         Tianjin, Chengdu, London, Mumbai             of 12 flatbed premium seats (28
still enjoy great savings. We recognised     and New Delhi. The refurbishment             currently) and 365 economy seats (355
the old seats as unsuitable for long haul    process is expected to be completed          currently).
flights, and in true AirAsia tradition we    by June 2010. Until all aircraft are fully
are constantly looking to change and         furnished with the new seats, the term       The new configuration for the
adapt to provide the best products and       ‘flatbed’ will appear next to the flight     airline’s A340 is 18 flatbed seats (30
services for our guests”. Azran said.        information during booking process, to       currently) and 309 economy seats (256
                                             inform guests that premium seats are         currently).
AirAsia X is currently upgrading its         available on the particular flight.
whole fleet with the new seats in stages                                                   
for all long-haul flights to Melbourne,      The refurbishment will allow AirAsia

ABC Corporate Services                                                                     ITP Partners With
                                                                                           Mona Tours- Israel
Preferred Partnership                                                                      International Travel Partnership

With The Luggage Club
                                                                                           continues to develop its coverage
                                                                                           in EMEA with the addition of Mona
                                                                                           Tours, Israel.
ABC Corporate Services has announced a new preferred supplier partnership                  Ian Epps, Director of Partnership
with The Luggage Club, providing ABC’s customers worldwide and their clients/              Relations with ITP, said, “Mona Tours
travelers with access to door-to-door luggage delivery and a new revenue stream            is a market leader in this growing
opportunity. The solution to the airlines’ harrying, confusing and ever-changing           economy and has a broad diversity of
checked luggage fees, as well as long airport check-in lines, The Luggage Club             travel services covering every aspect
provides cost-effective shipment and specialized logistic services to 220 countries        of Travel Management. We are very
and territories worldwide. Shipping traditional luggage bags, as well as recreational      pleased to have such a strong partner
gear, strollers and wheel chairs, no special packaging is required. One thousand           in Israel.”
dollars (USD) worth of insurance per bag is included at no additional fee.
                                                                                           Orna Mor, Head of Mona Tours’
Headquartered in Waunakee, WI, The Luggage Club’s online booking process is                Business Division, said, “We in Mona
simple with a generous commission plan. Dedicated customer service with every              tours are glad to have joined ITP. We
reservation supports tracking of all baggage from point-of-origin to final destination,    believe that in today’s business world,
in an effort to avoid loss or late arrival.                                                we have to be globalised in order to
                                                                                           have colleagues all over the world
“The Luggage Club is excited about this new partnership,” notes Tim Macht,                 as well as to have more benefits to
president, The Luggage Club. “ABC Corporate Services, as a reputable industry              offer our clients. I personally believe
leader and distribution channel for over 30 years, supports our needs with a               in the ongoing commitment between
network of experienced travel organizations and companies throughout the world,”           the partners, each using each others’
Macht continued. “And, we believe our services deliver travel agents and CTDs              services when needed with ongoing
the perfect solution in today’s chaotic travel environment, complemented with an           support for individual clients and
unmatched customer service team and a value-added revenue incentive.”                      business in general. I am looking
                                                                                           forward to future cooperation”.
“ABC Corporate Services is very happy to be partners with The Luggage Club,”
says Beverlee Patterson, ABC’s president & COO. “Not only do they provide ABC’s           iPhone
worldwide customer base with an innovative and highly needed service, but the
organization offers an expert team of support staff and a value-added commission          The app gives users access to the
component,” Patterson adds.                                                               complete range of services on,
                                                                                          including 250,000 hotels worldwide
“It’s a win-win all around,” she notes. “We look forward to the development of            and extensive hotel searching and
long-term relationship with The Luggage Club,” concludes Patterson.                       booking features. The app is extremely
                                                                                          user-friendly. Compact presentation of
                                                          information does away with the need
                                                                  for endless scrolling and problems Expands Mobile                                                                    associated with page widths on small
                                                                                          screens. Users can filter the available

Technology Services                                                                       hotels by setting specific parameters
                                                                                          such as the price, theme and customer
                                                                                          evaluations using a simple slide control. has expanded its mobile technology services for customers on the move             These settings can also be saved for
by announcing the launch of two new useful functions. iPhone users can now                future use.
make hotel bookings at the touch of a button using the application, which
can be downloaded free of charge. Meanwhile, the Hotels Now! booking function             Having booked a hotel, the user is
is available on a range of smartphones allowing users to see hotels in            immediately sent confirmation that
real-time as bed symbols in the surrounding environment using the video function          can then be transferred to the iPhone™
on their phone.                                                                           calendar automatically. By clicking
                                                                                    page 7
on “Bookings” you can easily make           The technology operated here is known       Jon West, Director UK &
any changes or cancellation when            as “augmented reality”. The basis for       Ireland says “We are really excited to
necessary, users can also call up a         this is formed by Layar, which is an        announce two more fully-integrated
complete booking history at any time.       augmented reality browser. With the         mobile technology services. Joint
                                            help of this browser, things are shown      partnerships with the likes of the iPhone
Hotels Now!                                 on the mobile screen that cannot            means the 250,000 hotels on HRS.
                                            otherwise be seen with the naked eye.       com’s worldwide database are available has also launched mobile            Users can also choose to display the        to millions of business and leisure
service ‘Hotels Now!’ which is available    available hotels in the form of a list or   travellers at the touch of a button. HRS.
on the iPhone™ and all smartphones          in a handy map view.                        com has always been forward thinking
with an Android operating system.                                                       in terms of booking technology and
                                            To be able to use Hotels Now! users just    links with innovative functions like the
Hotels Now! allows users to see hotel       install the application Layar on their      Hotels Now! augmented reality reflect
availability on their mobiles, free of      mobile. Layar is currently available for    this.”
charge. Using the latest technology,        the iPhone 3GS and smartphones with
hotels are shown in real-time using the     an Android operating system. Further        *Hotels Now! Is available on the iPhone
video function on your mobile and can       devices will follow in the course of the    and any smartphone that has an
be booked directly from the displayed       year.                                       Android operating system.

WTTC and USTA                               platform positions.                         Last but not least, the two organisations
                                                                                        will collaborate on mutually agreed
Sign Memorandum                             “And we plan to expand channels             meetings and events that will be held
of Understanding                            for the exchange of WTTC and US
                                            Travel tourism studies and research,”
                                                                                        in the USA, or which are relevant to the
                                                                                        US Travel & Tourism marketplace.
The World Travel & Tourism Council          Baumgarten noted.
(WTTC) and the US Travel Association
(US Travel) have signed a Memorandum
of Understanding, formally agreeing to
share resources and to work closely
                                             4th NBTA Mexico
together to promote the industry’s
interests.                                   Conference Breaks
“With so many issues affecting both
WTTC and US Travel,” said Roger Dow,
the US association’s President and CEO,
                                             Attendance Records
“I am pleased that our two organisations,    The National Business Travel Association (NBTA) Mexico held its 4th Annual
which share several of the same travel       Corporate Travel Conference at the World Trade Center in Mexico City March
industry leaders as members, will            22-24.
work more co-operatively in sharing
communications and research, as well         More than 260 corporate travel professionals from across Mexico, the United
as engaging more closely on future           States and Latin American attended this record-breaking event to gain insights
emergency preparedness issues to             about successfully managing corporate travel in today’s challenging economic
minimise the impact of future crises on      climate.
Travel & Tourism.
                                             NBTA Mexico Regional Director Rodolfo C. Macedo Jiménez said, “We were
“We also look forward to working with        pleased to host the largest NBTA Mexico conference in the association’s history
WTTC on sustainability issues and other      last month. We welcomed more attendees and exhibitors than ever before – a
environmental concerns related to our        sign that the economy is recovering and corporations are back on the road.”
industry,” Dow added. “Our similar
missions to increase Travel & Tourism,       Attendees shared best practices and explored trends that generated savings
and promote awareness of industry-           and better utilization of resources in a down economy last year. They were
related issues, make this a natural move     also provided with an overview of the use of mobile technology in the global
for our two organisations.”                  business travel community today, as well as corporate travel trends from the
                                             perspective of media in travel.
In order to achieve these objectives,
the two organisations will support           Delegates also took the time between education sessions to network with travel
each other’s research, advocacy,             suppliers at the Travel & Technology Exchange Showcase.
communications and co-operative
efforts.                                     “We’ve received such positive feedback from this annual conference, and this
                                             year is no exception,” added Macedo.
“In addition to exchanging Travel &
Tourism market data and information          “Our loyal delegates continue to return and are clearly spreading the word about
on marketing, e-commerce, emergency          this valuable education and networking event for corporate travel professionals
preparedness and sustainability,”            in the region.”
said Jean-Claude Baumgarten, WTTC
President & CEO, “we will co-operate on                           
developing a strategic plan to identify                         
mutually agreeable industry advocacy
                                                                                  page 8
Amadeus Reports Growth In Asia
Pacific, The Middle East and Africa
Amadeus, a leading travel technology
partner and transaction processor
for the global travel and tourism            WestJet Signs Long Term
industry, today highlighted its growth
and sustained leadership across key          Distribution Agreement
markets. As one of the fastest growing
distribution systems provider, Amadeus
achieved a strong level of performance
                                             With Travelport
in 2009 in Asia Pacific and the Middle       Travelport has announced details of a new global full content agreement with
East and Africa, despite the slump           WestJet.
in regional travel due to the global
economic recession.                          The new, multi-year agreement secures access to the airline’s published fares,
                                             inventory and full range of products and services for all Travelport subscribers
In Asia Pacific, Amadeus grew its            using the Apollo and Worldspan systems in Canada and the United States. WestJet
market share of travel agency air            has also become a participant in BSP Canada and ARC in the United States, in
bookings to 33% for Full Year (FY) 2009.     order to fully support electronic ticketing. Travelport customers are now able to
Amadeus Asia Pacific also processes          view schedules and availability in real-time, issue tickets electronically, and take
the largest number of online travel          advantage of WestJet’s interline capabilities.
agency bookings, with more than a
51% market share. The primary drivers        Through the agreement, WestJet becomes Travelport’s 300th linked carrier. The
of this market share growth were gains       deal includes an upgrade to last-seat availability, the highest level of inventory
in Australia, Hong Kong, Indonesia           control with auto-fare quoting, electronic ticketing and interline electronic
and Malaysia. Amadeus also increased         ticketing. These upgrades give Travelport customers real-time, interactive access
its headcount in Asia Pacific by 15%         to WestJet inventory, and real-time confirmation of price, bookings and seats,
to more than 1,400 employees and             enabling the airline to offer the highest level of service to its guests. In the
opened three new offices – in Bali,          future, WestJet will also participate in Travelport’s sales of ancillary services,
Indonesia; Koh Samui, Thailand; and          specifically, the sale of pre-reserved seats.
Yangon, Myanmar.
                                             “Through this partnership, we are delighted to provide our customers with
Major new airline agreements signed          access to WestJet’s fares and inventory through our Galileo and Worldspan
in 2009 included AirAsia, SEAir, Zest        distribution channels,” said Dan Westbrook, vice president, Supplier Services,
Airways, and a Memorandum of                 Travelport GDS. “As a global marketplace for 63,000 travel agencies worldwide,
Understanding with Thai Airways to           Travelport is committed to providing content for our customers and providing
assess the first phase of rolling out the    cost-effective and value-added distribution to all suppliers.”
Amadeus Altéa Customer Management
System. Travel agencies in Asia Pacific      “WestJet recognizes the value of Travelport’s distribution channels and we are
using Amadeus to process reservations        pleased to provide our travel agent partners who are also Travelport subscribers
increased to 19,500.                         with access to our published content,” said Catherine Dyer, WestJet vice president,
                                             Distribution. “Taking this step with Travelport demonstrates our commitment to
In the Middle East and Africa region,        the agent channel and advances our market strategy.”
Amadeus achieved a market share
of close to 45% in 2009, a growth                                 
substantially higher than the industry as                        
a whole. Despite a slow economy and
a decrease in the total number of travel    Regional Hub based in Dubai, United         Chérèque, Executive Vice President,
industry bookings in the Middle East        Arab Emirates, and appointed a new          Commercial, Amadeus.
and Africa, Amadeus showed resilience       team of senior executives to oversee the
with a growth in bookings of more than      growth of Amadeus in these markets.         Further Amadeus achievements in 2009
9 percentage points compared to the                                                     include:
previous year.                              “Despite a tough year, Amadeus shone
                                            through in Asia Pacific and the Middle      · In the Middle East, migrated the 13
Furthermore, Amadeus expanded its           East and Africa regions - two of our        Arab Air Carriers Organisation (AACO)
reach, market share and headcount           key potential growth markets. This          regional member Airlines, namely, Air
by opening three new fully-owned            has been made possible due to the           Algérie, Afriqiyah Airways, EgyptAir,
Amadeus Commercial Organisations            consistent support and commitment           Etihad Airways, Kuwait Airways, Libyan
in Syria, Yemen and Lebanon, making         from our travel partners and employees      Airlines, Qatar Airways, Saudi Arabian
it the only global distribution services    in these markets. This year we continue     Airlines, Sudan Airways, Syrian Arab
provider to have its direct operation       to support and provide technological        Airlines, Tunisair, Yemen Airways
across virtually all markets in the         innovation, global reach and local          and Royal Air Maroc, who selected
Middle East.                                expertise that will form the foundation     Amadeus as their exclusive distribution
                                            of continued growth for Amadeus             partner in a pioneering 10-year
Amadeus also opened its Middle East         in the global markets,” said Philippe       agreement
                                                                                   page 9
· In Asia Pacific, boosted its presence    ancillary services.”                         Travel Network, Europe, Middle East
in China through an agreement with                                                      and Africa. “Agents can be assured of
China Southern Airlines to deploy the      British Airways will work with Sabre to      receiving full content and inventory via
Amadeus e-Retail solution, which           introduce the sale of these ancillary        our GDS, as well as our commitment to
powers international online bookings       travel products through the GDS.             work with them on an easy way to pay
for the carrier’s inbound and outbound     Corporations and agencies will be            for and settle new ancillary services.
customers. Amadeus’ e-Commerce             able to complete the sale using a            Supporting airline merchandising
solutions currently power all major        new functionality based on industry          strategies and making these available
airlines in China, including Air China,    technology standards known as                in the GDS channel has always been a
Cathay Pacific, China Eastern Airlines,    Electronic Miscellaneous Documents           focus for Sabre, as seen by our track
DragonAir and Hainan Airlines              (EMD). This new solution has been            record of delivering merchandising
                                           adopted by the travel industry to allow      capabilities for a number of carriers
· Commissioned a report “Corporate         agents to sell, report on and accept         including United Airlines, Qantas and
Travel Management and Practices            payments for ancillary products. It          WestJet,” he said.
in China” with PhoCusWright on             ensures that travelers are clear about
corporate travel in the world’s fastest    their options, and integrates into an        Earlier this year, Sabre became the first
growing economy                            agency’s existing back-office system.        company to win an ‘Innovation Award’
                                           EMD is compatible with global financial      for its leadership in merchandising,
· Implemented a ground-breaking            settlement     organizations    Airlines     awarded at London’s Business Travel
agreement with AirAsia, one of the         Reporting Corporation (ARC) and Billing      Show.
world’s leading LCCs, to enable travel     and Settlement Plan (BSP).
agencies worldwide to book AirAsia                                                      The new distribution agreement
flights in the same way they would for     “Our new agreement with British              between Sabre and British Airways took
a full-service carrier, using Amadeus      Airways meets the evolving needs of          effect from 1 April 2010.
Ticketless Access solution                 our agency customers,” said Martin
                                           Cowley, Senior Vice President for Sabre   

                                           HOTELS & RESORTS
· Announced partnerships with Indian
travel website and major Asia Pacific
travel website and, strengthening Amadeus’
leading position in online travel agency
                                           Hyatt Announces Expansion

Sabre & British Airways
                                           Into 15 New Indian Markets
Sign New Long-Term                         Hyatt Hotels Corporation, celebrating nearly 30 years since the opening of the
                                           first Hyatt hotel in India, has announced plans to grow its presence in Delhi, Goa,
Global Distribution                        Kolkata and Mumbai, as well as expand into 15 new Indian markets - including
Agreement                                  Bangalore, Chennai, Hyderabad, and Pune - over the next five years. The company
                                           said it will open Hyatt Regency Pune, Hyatt Regency Chennai, and Grand Hyatt Goa
Sabre Travel Network and British           in 2010.
Airways have signed a new three-year
global distribution agreement, providing   Reflecting its strong commitment to driving growth in one of the world’s leading
agencies and corporations around the       emerging markets, Hyatt has chosen India as the first location outside of the United
world with continued access to the         States for its upscale select service brand, Hyatt Place. Additionally, full service
airline’s full content and inventory via   hotels under the Hyatt Regency, Grand Hyatt, and Park Hyatt brands are currently
the Sabre global distribution system       under development. These new properties - three of which are slated to open
(GDS).                                     this year - will expand the Indian properties in Hyatt’s worldwide portfolio, which
                                           currently consists of Park Hyatt Goa Resort and Spa, Grand Hyatt Mumbai, Hyatt
Through this new agreement, Sabre-         Regency Delhi, Hyatt Regency Kolkata, and Hyatt Regency Mumbai.
Connected agencies will continue to
access all of British Airways’ published   “We believe India represents one of the greatest hotel markets over the next decade
fares and inventory including those        – one that will play a key role in driving Hyatt’s long-term growth,” said Hyatt Hotels
sold through other direct and indirect     Corporation President and Chief Executive Officer Mark Hoplamazian, who spoke at
channels. The opt-in levels previously     the Hotel Investment Conference South Asia (HICSA) 2010. Hoplamazian said that
established by Sabre for the UK and        approximately one-fourth of Hyatt’s global pipeline of more than 120 properties is
Ireland remain unchanged.                  earmarked for India. “We’re proud of the business relationships we’ve developed
                                           and look forward to leveraging our experiences to become the preferred brand
John Mornement, Head of Selling and        for our associates, guests, and owners in this important region. We have been an
Distribution for British Airways, said:    investor in the Indian market for nearly 30 years and we are committing additional
“Sabre is an important partner for         capital as we participate in selected developments with Indian partners.”
British Airways and we’re delighted
that we’ve reached a global agreement      The company’s expansion plan includes a renewed focus on growing opportunities
for their agents, which allows them to     with existing development partners, as well as attracting new development
continue to access all our published       through the leadership of Hyatt’s India development team. Hyatt seeks to increase
fares and inventory. We are pleased to     opportunities for all of its brands in India by expanding its presence in second- and
be working with the team at Sabre to       third-tier cities, where business travel is increasing.
enhance how we sell British Airways
through their GDS, both to demonstrate     “Creating brand preference by enhancing our distribution in India is a top priority,”
the value of flying with us and to         said Ratnesh Verma, senior vice president of real estate and development for Hyatt
increase the opportunities for selling     in South Asia. “Hyatt is one of the oldest international hotel management brands
                                                                                 page 10
in India, and we believe our extensive,        will feature 20 treatment rooms for           Chennai, OMR; Hyderabad; Navi
long-held relationships within the             a unique sanctuary spa experience             Mumbai and Vizag.
industry make us a leading partner             inspired by the preferred Hyatt Pure
for growth. Our strategic approach is          treatments of the world. The property         Grand Hyatt hotels in Pune and
focused on ensuring that our brands are        will include a large variety of indoor and    selected other markets.
represented in gateway markets while           outdoor dining facilities and will also be
also gaining presence in key emerging          amongst of the largest conference and         Park Hyatt hotels in Chennai,
markets where we believe we can serve          meeting facilities in all resorts in India.   Hyderabad, Kolkata and Mumbai.
a customer base for our brands that
is growing from continued economic             Additional development plans expected         Hyatt Place hotels in markets such as
development.”                                  within the next five years include:           Gurgaon, Hyderabad, Indore, Lucknow,
                                                                                             Mangalore, Mundra and Mysore.
As part of its expansion, Hyatt is seeking     Hyatt Regency hotels in Ahmedabad;
to attract and develop high-quality talent     Bangalore (Koramangala and Jakkur);            
in India in order to drive future growth.
Currently, more than 3,500 associates
are employed at Hyatt hotels in India,          Warwick International Hotels
                                                Welcomes Two Italian Hotels
and with the development effort, it is
expected that more than 10,000 new
associates will be welcomed into the
Hyatt family. Hyatt is investing in training    Warwick International Hotels (WIH), which celebrates its 30th anniversary this
curriculums and accelerated leadership          year, has welcomed two new hotels in Italy: Borgo La Bagnaia Resort & Spa in
programs in order to ensure that new            Siena and Hotel Hermitage in Milan. They join the Hotel d’Inghilterra in Rome
associates support the company’s                and the Hotel Helvetia & Bristol in Florence as part of WIH.
mission to deliver authentic hospitality
and to develop new professional                 Borgo La Bagnaia Resort & Spa reigns over 1100 hectares, just twelve kilometres
opportunities for its associates.               south west of Siena, where nature and history meet in perfect harmony. All
                                                of the 101 rooms and suites have magnificent views overlooking the splendid
Three properties included in this               Tuscan countryside. The interior decoration is characterized by fabulous original
expansion are slated to open in 2010:           pieces created by master craftsmen based on the owner’s design.
Hyatt Regency Pune, a 306-room                  The fabrics used for the upholstery; the curtains, bedcovers and cushions were
property, is ideally located close to the       also designed exclusively for the hotel. There is a clever marriage of modern
central business district and high-end          furnishings and rare examples of Chinese and European antiques which are part
residential areas. The hotel will include       of the owner’s private collection.
luxuriously appointed guestrooms as
well as serviced apartments available           The Restaurant “La Voliera” is an exquisite gastronomic journey through the
for long-term guests. Guests will               authentic aromas and flavours of the finest Tuscan cuisine, an experience
have access to a variety of dining              guaranteed to gratify not only the palette, but also the eyes and sense of smell.
and entertainment options including
an allday lounge and café, specialty            The Buddha Wellness Centre specializes in a variety of treatments inspired by
restaurant, vibrant bar and lounge, and         different ethnic philosophies, along with a sauna, and Turkish baths. Pleasure and
leisure activities that include a Hyatt         relaxation are further guaranteed by the inside pool decorated with columns and
Pure™ spa and fitness centre with an            antique vases and by the treatments using the precious thermal spring water.
indoor swimming pool, state of- the-
art gymnasium and yoga room. Hyatt              With a seating capacity for up to 450 participants, the event venue provides the
Regency Pune will have extensive                ideal location for seminars, lectures, product launches, theatrical shows and
meeting and event facilities with more          cultural events. The elegant banqueting hall is able to accommodate as many as
than 17,000 square feet of function             350 guests, providing the perfect setting for a variety of events from gala dinners
space.                                          to wedding receptions.
Hyatt Regency Chennai is a 329-                 The Hotel Hermitage is located in an enviable position, between Corso Sempione
room contemporary hotel with five               and Brera, a short distance from the Stazione Centrale and just a few steps
restaurants and lounge bars. The hotel,         away from Milan’s historic centre. The Hotel Hermitage provides 131 rooms, all
conveniently located in the central             elegantly refined and with care taken over every detail. The 11 Suites and the
business district, and in close proximity       Presidential Suite are particularly distinguished by their refined sitting rooms
with the fast developing IT Corridor,           and the exclusiveness of their finishing touches.
includes various leisure facilities
including a Hyatt Pure spa, an outdoor          The “Il Sambuco” restaurant is known internationally and offers excellent
swimming pool, a fitness centre, and a          cuisine, with a particular focus on fish. The open-air terrace is also available in
beauty salon. Hyatt Regency Chennai             the summer period, where guests can relax in quiet surroundings in the heart of
will have extensive meeting and event           Milan. It is enjoyable for evening meals, working lunches and every occasion in
facilities with 16,000 square feet of           which elegance and quality are appreciated. Caesar’s Bar reflects the atmosphere
function space.                                 of the Hotel Hermitage’s foyer.
Grand Hyatt Goa, a 314-room hotel,              The Hotel Hermitage Conference Centre is ideal for those who need an elegant,
will be part of Aldeia de Goa, a high-          exclusive and professional setting in the heart of Milan. The centre has four
end residential area in close proximity         rooms, two of which are modular and can be joined to create a single room
to Dona Paula. This world-class resort          seating 200 people.
overlooks the cerulean waters of
the Zuari River a few miles before it                              
encounters the Arabian Sea. The spa

                                                                                    page 11
Pan Pacific Hotel Seattle
Situated in Seattle’s downtown South        the South Lake Union neighborhood.            the world.
Lake Union neighbourhood just minutes
from many area attractions, Pan Pacific     You will find meeting and events              The raw bar specializes in sushi, sashimi,
Seattle Hotel enjoys prime location in      facilities ideal for hosting a successful     ceviche, poke, and freshly shucked
Seattle’s cultural epicenter.               business or group event.                      oysters. Additionally, the restaurant also
                                                                                          offers lunch selections of fresh salads,
The hotel is an urban oasis showcasing      The 2200 Westlake courtyard provides          deli-style sandwiches and soups.
sleek modernity through a mix of zebra-     instant access to: Bank of America;
wood furnishings and decor in muted         Cloverhouse Gift Store; FedEx/                The stunning granite- topped bar is a
hues of taupe, slate, and cream. All 160    Kinko’s; FK Kirsten Tobacco; Kelley-          great place to relax over a varierty of
well appointed rooms feature premium        Ross Pharmacy; Be Luminous Yoga;              drinks, both classic and unique. The
bedding and furnishings, a 32” plasma       Starbucks; SEVA Home Furnishings;             restaurant also features Private Dining
HDTV with premium movie channels,           Scraps Pet Supply; Seastar Restaurant         seating for 14 guests.
Internet radio, and complimentary           & Raw Bar; Tutta Bella Pizzeria; Opal,
wireless Internet access. Pan Pacific       Designer Clothing; Westlake Dry               Seastar Restaurant and Raw Bar is
Seattle also features exceptional           Cleaners; Vida Spa; Whole Foods               located adjacent to the Pan Pacific
restaurants and bars and a 24-hour                                                        Seattle Hotel.
fitness center and was most recently        ROOMS & SUITES
named a 2008 AAA 4-Diamond Award                                                          Named the Best Seafood Restaurant in
recipient.                                  The Pan Pacific Hotel Seattle has the         Seattle by Zagat 2010
                                            most luxurious amenities and services
As Seattle’s premiere urban destination,    to cater to any whim. State-of-the-           VIDA SPA
Pan Pacific Hotel Seattle features          art technology is complemented with
views of the city, Lake Union and           elegant aesthetics to create a truly
Space Needle. The hotel is part of the      lavish experience. Each room comes            At Vida, our treatments are tailored
exclusive 2200 complex, featuring Vida      with a Hypnos bed, Egyptian cotton            to the needs of each guest and are
Spa, John Howie’s Seastar Restaurant        bedding, Herman Miller chair and              designed to restore energy and promote
& Raw Bar, Whole Foods Market,              complimentary wireless high speed             well-being. Choose from a range of
Starbucks and many more retail outlets.     internet. With sweeping views of the          traditional body therapies, facials,
Within walking distance of Seattle’s        Space Needle, South Lake Union and            wraps and exfoliations. Many of our
Central Business District, Nordstrom’s      downtown Seattle, our guest rooms             treatments are based on Ayurveda, a
flagship retail store, upscale Pacific      stand out above all others. Four-fixture      5,000 year old system Indian medicine.
Place and scenic Lake Union and is now      bathrooms in every room, oversized
conveniently connected, by the Seattle      tubs, HD plasma televisions and every         In Ayurvedic philosophy, everyone
Streetcar, to nearby Westlake Center        request fulfilled at the touch of a           is typically dominant in one of three
and South Lake Union Park.                  button.                                       doshas (Vata, Pitta or Kapha). Ayurvedic
                                                                                          treatments work from the inside out to
DOUBLE MILES OFFER                          Room Types: Deluxe Queen (Queen/              bring your dosha into perfect harmony
                                            Double); Premium King; Space Needle           so you can enjoy optimal health. Find
For those interested in racking up          view; Corner KingDenny Suite; Executive       out more about your dosha so you
mileage points, Pan Pacific Hotel Seattle   King                                          can gain the most from your Vida
offers a little inspiration with their                                                    experience.
limited time offer of double mileage
points for guests who book their            FITNESS CENTER                                Event Planning: Vida offers a unique
accommodations and stay at the hotel                                                      venue for group, bridal or corporate
now to May 31, 2010. Participating          The Fitnes center is inclusive of the         events. Rent the entire spa for an hour or
airlines include: Delta, American,          following: 1 stationary bike; 2 recumbent     a day. With full access to our therapists
United and Alaska.                          bikes; 3 treadmills; 3 cross-trainers; 1      and amenities you’ll create a truly
                                            multi-station pulley machine; 1 biceps        memorable experience for your guests.
                                            curl; 1 chest press; 1 leg extension; 1 lat   Perfect for showers, bachelorettes,
MEETINGS & EVENTS                           pull-down; 1 row/rear deltoid; 1 seated       parties, corporate events and retreats.
                                            leg curl; 1 seated leg press; 1 shoulder
The Pan Pacific Seattle Hotel is the        press; 1 triceps press; 1 abdominal; 1        TRIPADVISOR TRAVELERS’ CHOICE
perfect choice for your important           set small dumbbells with rack 5-50 lbs;
events; from executive business             2 adjustable benches                          Pan Pacific Hotel Seattle was honored
meetings to intimate family gatherings.                                                   with the 2010 Tripadvisor Travelers’
With 7 meeting rooms to choose from         The Fitness Center also includes an 8’        Choice Award
and more than 5,500 square feet of          by 12’ jetted hot tub. Men’s and Ladies
space, you can host small personal          change facilities with: Showers; Lockers;     Pan Pacific Hotel Seattle was recently
events or plan a business conference        Saunas                                        ranked Number 13 by TripAdvisor in its
for up to 200 people.                                                                     2010 Travelers’ Choice awards. Now in
                                            SEASTAR RESTAURANT & RAW BAR                  its eighth year, the annual TripAdvisor
Every meeting room provides an                                                            Travelers’ Choice awards honors the
abundance of natural sunlight through       Seastar is brought to you by acclaimed        world’s best hotels, earning their
floor to ceiling windows. The largest       chef-owner John Howie. Seastar                distinction from those who know them
ballroom has 1,674 square feet of space     features an inspired seafood centered         best – real travelers.
with a 925 square foot Terrace offering     menu including Northwest favourites,
stunning views of the Space Needle and      and seasonal preparations from around 
                                                                                   page 12
Mandarin Oriental                            several new Quality Crown Hotels
                                             opening within the UK. In September
                                                                                         major center-city markets, Wyndham
                                                                                         Hotels and Resorts has announced
Hotel Group Offers                           2010, LTH will be launching the Quality     that the 1,011-room Parc 55 Hotel San
Suite Temptations                            Crown Hotel Nottingham located in the
                                             central Lace District.
                                                                                         Francisco, located near Union Square in
                                                                                         the heart of San Francisco’s shopping,
Mandarin Oriental’s group wide offer,                                                    dinner and theater districts, will be
Suite Temptations, provides travellers                                                   branded as a Wyndham hotel in late
with the opportunity to enjoy two or         Parc 55 Hotel                               April.
three consecutive nights in a luxurious      San Francisco
suite with the addition of four exciting                                            
benefits, including third or fourth night    Demonstrating its resurgent strength in
free, continental breakfast for two, VIP
services and welcome amenity and spa
benefits. The offer varies depending
upon the property.                           CORPORATE CARDS
Valid over selected periods until 31
December 2010, Suite Temptations             J.P. Morgan and IBM To Offer
is available in all award-winning
Mandarin Oriental hotels located in key
city and resort destinations. Whether
                                             Clients Robust T & E Solution
you’re longing for the indulgence of         J.P. Morgan has formed an alliance with IBM in order to help organizations streamline
a beachside retreat, the bustle of a         and bring greater control over corporate travel and expense management. By
major metropolis, or the relaxation of a     integrating IBM’s expense management tools and services with J.P. Morgan’s
world-class spa, you won’t find an offer     Corporate Card solution, companies can improve visibility into business travel
“suiter” than this.                          costs, better leverage supplier relationships, cut costs and time associated with
                                             expense report processing, and more effectively monitor and audit expense reports                for compliance with travel policies. IBM and J.P. Morgan will market the integrated
                                             solution at a significant discount to existing clients and new prospects globally.
Quality Crown Hotel
Paddington Voted                             IBM’s Global Expense Reporting Solutions (GERS), a division of IBM’s managed
                                             business process services (MBPS) unit, automates the entire process of managing
One of London’s                              business travel and expenses, including the submission, approval, reimbursement,
Top 10 Hotels                                and monitoring of employment-related expenses. Leveraging many strong
                                             relationships in the travel industry, GERS also offers flexibility to integrate travel
The Quality Crown Hotel Paddington           reservation data from a range of booking tools. As business travel purchases are
has been voted by customers of Hotels.       made, J.P. Morgan Corporate Card transaction data – along with e-receipt data
com as one of London’s Top 10 Hotels.        direct from travel suppliers – is uploaded into IBM’s service, and automatically
Interestingly, no five star hotels made      populates the expense report under the appropriate expense categories, resulting
it onto London’s top 10 and the list         in less time needed to prepare, file, audit and approve expense reports. J.P.
was dominated by four star hotels,           Morgan’s PaymentNet online visibility and reporting tool coupled with IBM’s
signifying that guests are looking for       auditing capabilities results in greater overall program compliance.
quality and service without paying
top price. The Quality Crown Hotel           “IBM is a global leader for web-based travel and expense management. By
Paddington has 147 reviews on Hotels.        partnering on a more formal basis, J.P. Morgan continues to enhance the power
com, with an 8.2 guest rating and 85%        and scope of its commercial card offerings while bringing greater value to its
of guests that have stayed at the hotel      clients,” said Eduardo Vergara, Global Commercial Card Executive, J.P. Morgan.
would recommend it.                          “IBM’s significant partnerships in the travel booking industry enable us to offer a
                                             powerful end-to-end solution.”
Koolesh Shah, Managing Director
of London Town Hotels, owner and             “J.P. Morgan will make a strong partner for IBM as we continue to broaden the
operator of the 4 star luxury hotel states   reach of our global expense reporting solution,” said Ray Curatolo, director, Global
‘We are delighted to be recognised           Expense Report Solutions, IBM MBPS. “By combining our industry knowledge,
by the guests of our hotel for our           expertise and resources, clients will benefit from a comprehensive expense
dedication to providing outstanding          management solution that will streamline the entire process of managing this
service and an exceptional overall guest     significant area of spend, and drive even more costs out of their businesses.”
                                             J.P. Morgan is a leader in commercial card solutions with the expertise, deep
  There are over 20 Quality-branded          resources and commitment to client-focused solutions few organizations can
hotels throughout the UK, all run under      match. The Bank’s award-winning commercial card solutions include travel and
franchise agreement with Choice Hotels       entertainment, purchasing, fleet, prepaid debit and payroll cards, as well as single-
Europe. Duncan Berry, CEO, Choice            use account technology and electronic payment/Order-to-Pay solutions. J.P. Morgan
Hotels Europe, added: “This is a fantastic   has offered card solutions for more than 25 years, serving nearly 550,000 private
accolade for the Quality Crown Hotel         and private sector commercial card accounts. According to The Nilson Report,
Paddington and a further endorsement         J.P. Morgan is the leading issuer of Visa/MasterCard commercial cards, purchasing
that the Quality brand offers both           cards and prepaid commercial cards in terms of dollar volume. According to The
business and leisure travellers the right    Nilson Report, J.P. Morgan offers the world’s most widely accepted card with
combination of service and value.”           coverage in more than 28 million outlets worldwide and almost three times the
                                             acceptance rate of American Express.
 As part of their ongoing strategic
development, London Town Hotels                                 
plans to increase their portfolio with                         
                                                                                  page 13
RADIUS Adds Hotel                              Carlson Marketing                          Alfredo Gangotena
Veteran to Global                              Adds Strength In                           Named MasterCard
Supplier Relations Team                        San Francisco Market                       Chief Marketing
RADIUS has announced that John F.
                                               Carlson     Marketing     continues        Officer
Kennedy, CTC, CHA has joined the
company as Vice President, Global              to attract top marketing talent            MasterCard        Worldwide      has
Supplier Relations. Mr. Kennedy will           with the hiring of Sherry Derby            announced that Alfredo Gangotena
be responsible for developing and              Kapralos as senior director of             has been appointed Chief Marketing
expanding the worldwide RADIUS                 business development. Working              Officer, effective immediately. Most
supplier network.                              out of the Carlson Marketing San           recently, Gangotena served as the
                                               Francisco office, she will partner         Global Products and Solutions lead
Mr. Kennedy brings 25 years of hotel           with companies in the hi-tech and          for MasterCard in Europe, and
and hospitality industry experience            telecom industries to develop              will now relocate from Waterloo,
to his new position. Prior to joining          relationship marketing approaches          Belgium to Purchase, New York.
RADIUS, he served as Vice President,           to events, meetings and engagement
Global Sales, North America for the            programs.                                  As CMO, Gangotena will have global
Wyndham Hotel Group. He has also                                                          responsibility for the company’s
served in leadership roles in sales,           Kapralos had been at American              advertising,            sponsorships,
revenue management and operations              Express for 15 years – most recently       promotions, research, insights and
for Marriott, InterContinental and             as vice president and general              digital marketing initiatives.
Four Seasons. Based at RADIUS’                 manager, Relationship Management
Bethesda, MD headquarters, he will             – where she managed one of                 Gangotena succeeds Lawrence
direct a Supplier Relations team in the        American Express’ most strategic           Flanagan, who has decided to retire
creation of new value opportunities            global partners. Prior to that she         after 10 years as the company’s CMO,
for the network’s corporate clients and        worked in investment banking and           and 14 years with the company.
Member Agencies.                               consumer packaged goods.                   Flanagan is most notably known
                                                                                          for the development and successful
Jeffrey Seward                                management experience in the luxury
                                              hotel industry. He has worked in the
                                                                                          global evolution of MasterCard’s
Named General                                 world’s most important locations,
                                                                                          award-winning Priceless marketing
                                                                                          platform, which can be seen today
Manager of Taj Boston                         including New York, London and Paris.       in more than 110 countries.
                                              He joins Mandarin Oriental Hotel Group
Taj Hotels Resorts & Palaces has              from Claridge’s in London where he held
                                              the position of General Manager since      Ohio, Michigan, and the provinces of
announced that Jeffrey Seward has                                                        Quebec, Ontario and New Brunswick.
been named General Manager of the Taj         2007. From 1995 to 2001, Leboeuf was
Boston, the landmark hotel at Arlington       Managing Director of the Crillon Hotel
                                              in Paris, and then became Executive        In his new role, Wangeman will
and Newbury streets overlooking the                                                      collaborate with and direct general
Public Garden.                                Vice President of Crillon’s owning
                                              company, Group des Hotels Concorde.        managers and their hotel teams,
                                              In 2004 he was appointed Executive         communicate closely with hotel
Seward brings more than 20 years                                                         owners, and ensure the development
of hospitality industry leadership to         Vice President of Louvre Hotels with
                                              responsibility for operations, sales,      and execution of strategic sales and
his position with Taj Boston. His rich                                                   marketing initiatives. He will also
experience includes tenure since 1991         marketing and development.           In
                                              2006, Leboeuf moved to Dallas in the       work on new hotel openings and
with Ritz-Carlton hotels in the U.S. and                                                 conversions in the Northeast, effective
abroad, to include properties in San          capacity of Vice President, Operations
                                              for Rosewood Hotels & Resorts. He was      immediately.
Francisco, Atlanta, Bali, Jakarta, Bahrain,
Seoul, and Cairo. He was also part of a       also a Board Director of The Leading
                                              Hotels of the World organisation from      A dedicated and loyal Hilton executive,
corporate team with responsibility for                                                   Wangeman has more than 30 years of
many hotel openings.                          1999 – 2006.
                                                                                         hospitality management experience,
                                                                                         having held many distinguished
Philippe Leboeuf                              Conrad Wangeman                            positions throughout his career.
Named General                                 Named Area VP,                             Most recently, he served as General
                                                                                         Manager of the 1,980-room Hilton New
Manager Mandarin                              Operations At Hilton                       York, Hilton’s New York City flagship
Oriental- Paris                               Worldwide                                  property.

Mandarin Oriental Hotel Group has             Conrad Wangeman has been appointed         During     his  eight-year      tenure,
announced the appointment of                  Area Vice President, Operations –          Wangeman excelled in the areas of
Philippe Leboeuf as General Manager           Northeast, for Hilton Worldwide’s          finance, marketing, and operations,
of Mandarin Oriental, Paris which is          managed properties in the Northeastern     with a heavy emphasis on service
scheduled to open by mid 2011. His            U.S. and Canada.                           quality.    He also spearheaded a
appointment is effective from 1 June                                                     $200M major refurbishment of the
2010.                                         The territory currently includes Hilton,   hotel to enhance its positioning in the
                                              Doubletree and Embassy Suites hotels in    extremely competitive New York City
Leboeuf has over 25 years of senior           New York, New Jersey, Massachusetts,       marketplace.
                                                                                page 14

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