DEVOTED TO THE “BUSINESS” OF BUSINESS TRAVEL
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April 12, 2010
Published by Odyssey Media Group
Pan Pacific Hotel Seattle
Situated in Seattle’s downtown South Lake Union neighbourhood just minutes from
many area attractions, Pan Pacific Seattle Hotel enjoys prime location in Seattle’s
The hotel is an urban oasis showcasing sleek modernity through a mix of zebra-
wood furnishings and decor in muted hues of taupe, slate, and cream. All 160 well
appointed rooms feature premium bedding and furnishings, a 32” plasma HDTV
with premium movie channels, Internet radio, and complimentary wireless Internet
access. Pan Pacific Seattle...
Qatar Airways Adds Ankara To Global Network
Qatar Airways is celebrating the launch of scheduled services to Ankara following
the arrival of its inaugural flight from Doha to the Turkish capital April 5. With the
touchdown of flight QR462 at Esenboğa International Airport, where the aircraft was
welcomed by a dramatic water salute and met by senior airport officials and local
dignitaries, the airline’s expansion into Turkey took yet another major leap forward.
By adding four-non-stop services a week between Doha and Ankara, the new route
strengthens the airline’s operations in Turkey...
Warwick Welcomes Two Italian Hotels
Warwick International Hotels (WIH), which celebrates its 30th anniversary this year,
has welcomed two new hotels in Italy: Borgo La Bagnaia Resort & Spa in Siena and
Hotel Hermitage in Milan. They join the Hotel d’Inghilterra in Rome and the Hotel
Helvetia & Bristol in Florence as part of WIH.
Borgo La Bagnaia Resort & Spa reigns over 1100 hectares, just twelve kilometres
south west of Siena...
Philippe Leboeuf Named General Manager
Mandarin Oriental- Paris
Mandarin Oriental Hotel Group has announced the appointment of Philippe Leboeuf
as General Manager of Mandarin Oriental, Paris which is scheduled to open by mid
2011. His appointment is effective from 1 June 2010.
Leboeuf has over 25 years of senior management experience in the luxury hotel
industry. He has worked in the world’s most important locations, including New
York, London and Paris. He joins Mandarin Oriental Hotel Group from Claridge’s in
London where he held the position of General Manager since 2007. From 1995 to
2001, Leboeuf was Managing Director of the Crillon Hotel in Paris...
WestJet Signs Agreement With Travelport
Travelport has announced details of a new global full content agreement with
WestJet. The new, multi-year agreement secures access to the airline’s published
fares, inventory and full range of products and services for all Travelport subscribers
using the Apollo and Worldspan systems in Canada and the United States. WestJet
has also become a participant in BSP Canada and ARC in the United States, in order
to fully support electronic ticketing. Travelport customers are now able to view
schedules and availability in real-time....
www.odysseymediagroup.com page 1
Icejet and JetCom Form Strategic Alliance page 3
TAM; Continental Airlines Announce Frequent Flyer Program Partnership
Cathay Pacific Announces New Service To Moscow
Qatar Airways Adds Ankara To Global Network page 4
Japan Airlines Expands Codeshare With Jetstar On Kansai - Cairns Route page 5
Etihad Launches Non-Stop Flights Between Abu Dhabi And Tokyo
Boingo Wireless Secures Wi-Fi Concession At London Gatwick Airport
New Cooperation Agreement Between Air France and Aeroflot page 6
Singapore Airlines Flights To Tokyo Haneda Airport Begin October 31
AirAsia Introduces New Flatbed Premium Seats
Air China Launches Direct Beijing and Shanghai To Jiuzhaigou Routes
ABC Corporate Services Preferred Partnership With The Luggage Club page 7
HRS.com Expands Mobile Technology Services
ITP Partners With Mona Tours- Israel
WTTC and USTA Sign Memorandum of Understanding page 8
4th NBTA Mexico Conference Breaks Attendance Records
Amadeus Reports Growth In Asia Pacific, The Middle East and Africa page 9
WestJet Signs Long Term Distribution Agreement With Travelport
Sabre & British Airways Sign New Long-Term Global Distribution Agreement page 10
Hyatt Announces Expansion Into 15 New Indian Markets
Warwick International Hotels Welcomes Two Italian Hotels
Pan Pacific Hotel Seattle
Mandarin Oriental Hotel Group Offers Suite Temptations page 13
Quality Crown Hotel Paddington Voted One of London’s Top 10 Hotels
Parc 55 Hotel San Francisco
J.P. Morgan and IBM To Offer Clients Robust T & E Solution
RADIUS Adds Hotel Veteran to Global Supplier Relations Team page 14
Jeffrey Seward Named General Manager of Taj Boston
Philippe Leboeuf Named General Manager Mandarin Oriental- Paris
Carlson Marketing Adds Strength In San Francisco Market
Conrad Wangeman Named Area VP, Operations At Hilton Worldwide
Alfredo Gangotena Named MasterCard Chief Marketing Officer
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www.odysseymediagroup.com page 2
AIRLINES & AIRPORTS
Icejet and JetCom Form Strategic Alliance
Icejet, the private jet charter operator brokers,” he added. EBAS to undertake line maintenance
now established at London Oxford and technical support on the Dornier
Airport, UK, and JetCom Aviaton of In related news, Icejet has also signed fleet.
Lugano, Switzerland, have formed a an agreement with Oxford Airport- www.icejet.is
new strategic alliance. The relationship based aircraft maintenance company www.flyjetcom.com
will see Icejet managing the operations
of JetCom Aviation’s 31-seat Dornier
328 Jet by providing maintenance and TAM; Continental Airlines
Announce Frequent Flyer
crew support. Currently, this aircraft
flies regular corporate shuttles between
Exeter, Farnborough and Malpensa
airports for a large Italian corporation.
JetCom Aviation’s 31 seater transferred
to the Icelandic AOC in mid-March and TAM and Continental Airlines, a Star Alliance member, have signed a reciprocal
has been flying on Icejet’s AOC since frequent flyer program agreement. Beginning April 6, TAM Fidelidade program
then. members will be able to earn and redeem miles on flights operated by
Continental Airlines. Similarly, members of Continental’s OnePass program will
The aircraft joins the existing Icejet be able to earn and redeem miles on TAM flights.
fleet which includes a Dornier 328 14
seat VIP jet and a 19 seat all business “Our agreement with Continental Airlines will provide immediate advantages to
class D328 jet. The intention is to add the passengers. We are pioneers in the introduction of an airline loyalty program
a second JetCom Aviation 31 seater in Brazil and we are now extending benefits further with this partnership. This
328 to the Icelandic fleet in the near is another important step for our integration with Star Alliance,” declared TAM’s
future. commercial and planning vice president, Paulo Castello Branco.
The agreement has come about as “We are proud to partner with TAM Airlines, Brazil’s leading carrier. Our
both companies, with the Dornier 328 partnership with TAM builds upon our increased service to Brazil and offers
Jet in common, look to expand their expanded benefits to our customers,” said Mark Erwin,Continental’s senior vice
operations out of the UK and Italy. president corporate development & alliances.
“Together we plan to capitalise on
the fleet synergy and move into new www.tamairlines.com
markets and territories,” said Jon Ingi www.continental.com
Jonsson, Icejet Managing Director.
“Icejet is a fellow 328 jet operator also
with a growing presence in the UK and
Cathay Pacific Announces
Italy, so after several meetings and
sharing of ideas we agreed to work New Service To Moscow
together to offer something quite
unique in the market,” added JetCom Cathay Pacific Airways today announced that it will start operating to Moscow on
Aviation Chief Executive Marco Ostini. 13 July with three flights a week departing Hong Kong every Tuesday, Thursday and
Marco, who was previously General Saturday, subject to government approval. The airline announced its plan to fly to
Manager Southern Europe for regional the Russian capital about a month ago.
airline Crossair, has considerable
experience in the scheduled airline Cathay Pacific Chief Executive Tony Tyler said: “We are pleased that things are
market and notes that the company moving quickly, enabling us to start the new service in the summer as planned.
has started dialogue with several Italian There has been a big increase in the number of travellers between the Hong Kong
airports regarding possible scheduled SAR and the Russian Federation since visa-free arrangements were introduced last
services too. Icejet, now in its fifth year year, and our new service will accelerate the development of ties between the two
of operations, is an expanding player places.
in business aviation with four 328 jets
positioned in France, Italy and the UK. The Moscow service will be the second new destination to be launched by the
airline this year and will become the 48th online passenger destination in its global
“Popular new destinations for leisure network. The new four-times-weekly service to Milan, which launches on 28
charter include Morocco, Cyprus and March, has already had a positive reception from the market.
Madeira,” Jon Ingi Jonsson confirmed,
adding Icejet had an exceptionally busy The current code-share arrangement between Cathay Pacific and Aeroflot on the
December flying 20 days out of 24. Of latter’s flights between Hong Kong and Moscow will cease on 28 March 2010.
late the company has been active flying Alternative arrangements for Cathay Pacific ticket holders have already been
several music tours, but it is keen to do made.
more business shuttle work with the 19
and 31-seaters. “The 328’s generous In addition to the launch of more new destinations, Cathay Pacific will strengthen
cabin and large cargo hold, plus its its services to three more destinations - Paris, Singapore and Bali - in addition
ability it serve shorter runway airports to the service enhancements to Toronto, Los Angeles, Jeddah and Seoul already
gives us the edge with many charter announced.
www.odysseymediagroup.com page 3
Details of the latest enhancements are travellers.” Passengers flying Qatar Airways’ First
as follows: Class or Business Class through Doha
The new route comes at a time of strong onto connecting cities with the airline
Paris - three flights a week added for trade between Qatar and Turkey, whose will be able to transit through the
July and August 2010 relations have grown from strength to airline’s exclusive Premium Teminal,
strength and which go beyond political where they can unwind and relax
Singapore - four flights a week added and economic ties. With a population enjoying creature comforts of the
in June and July 2010, becoming an of 72 million with an average age of facilites, including fine dining, spa
additional daily flight from August 28.5 years, the Republic of Turkey is treatments and duty free shopping.
2010 the 15th largest and one of the most
vibrant economies in the world. Ankara is one of Qatar Airways’ seven
Bali - four flights a week added in July new routes for 2010. In February, the
and August 2010 Added Al Baker: “Commercial ties airline launched daily flights to India’s IT
between the State of Qatar and the capital city Bengaluru, formerly known
Qatar Airways Republic of Turkey remain strong and
continue to grow year on year. The two
as Bangalore. Copenhagen flights
started on March 30; Tokyo services
Adds Ankara countries very much share the same begin on April 26, complementing
To Global Network cultural values and have a like-minded
vision, with deep rooted relations,
the airline’s existing operation to
the Japanese city of Osaka; and the
Qatar Airways is celebrating the increased bilateral ties and growing Mediterranean port city of Barcelona
launch of scheduled services to Ankara commercial exchanges.” will be added on June 7.
following the arrival of its inaugural flight
from Doha to the Turkish capital April 5. Bilateral trade between the two A highlight for Qatar Airways will be
With the touchdown of flight QR462 at countries increased five-fold from the expansion into South America this
Esenboğa International Airport, where US$21 million in 2007 to over US$1.2 summer – completing the airline’s global
the aircraft was welcomed by a dramatic billion in 2008 with the aim of boosting jigsaw through the addition of another
water salute and met by senior airport commercial trade even further to continent to its international route
officials and local dignitaries, the US$10 billion by 2015. Due to Turkey’s map. Beginning June 24, Qatar Airways
airline’s expansion into Turkey took yet strategic location between the East and will serve the Brazilian city of Sao Paulo
another major leap forward. By adding West, it represents a robust platform and the Argentine capital Buenos Aires
four-non-stop services a week between for Qatar Airways’ expansion, as well as with daily scheduled flights direct from
Doha and Ankara, the new route for Qatar itself, which is investing into Doha. The addition of South America
strengthens the airline’s operations in major Turkish projects in the field of will ensure Qatar Airways becomes a
Turkey, where it already operates daily real estate, energy and agriculture. truly global airline – a remarkable feat
flights to Istanbul. in just 13 years since its launch.
“More than 25 Turkish companies have
On board the maiden flight into Ankara projects worth over US$8.3 billion in On several long-haul routes such
was Qatar Airways’ Chief Executive Qatar, including interests in the New as Doha to Melbourne, Cape Town,
Officer Akbar Al Baker, who led a Doha International Airport, which is Singapore or Shanghai, Qatar Airways
high-profile delegation, including the due to be completed next year,” said operates its flagship aircraft – the
Chairman of Qatar’s Civil Aviation Al Baker. “There is strong collaboration Boeing 777 in a two class configuration
Authority, Abdul Aziz Al Noaimi, and in fields such as energy, food and giving passengers a unique travel
key media from across the Middle East. agricultural products, infrastructure experience.
and health services. Such strong links
Qatar Airways is the only Gulf carrier enable Qatar Airways to facilitate travel The 2–2–2 configured Business Class
flying to Ankara, operating an Airbus and further drive economic ties.” seats convert into 180 degree horizontal
A320 with 12 seats in Business Class flat beds, each with a 78-inch seat
and 132 in Economy. From Qatar Airways’ Doha hub, pitch on par with First Class of many
passengers can connect to an airlines. In Economy Class, the 3–3–3
Ankara becomes the award-winning exciting range of business and leisure configuration means one less seat per
airline’s 88th destination and third destinations across the Middle East, row compared with competitors and a
new route of 2010. Over the past few Africa, Asia Pacific and South Asia. seat pitch of up to 34 inches offering
weeks, the airline launched scheduled These include Maldives, Johannesburg, unrivalled levels of space and comfort.
flights from Doha to both Bengaluru Bangkok, Hong Kong, Osaka, Delhi, All Boeing 777 passengers have access
(Bangalore) and Copenhagen. Muscat and Melbourne. to individual seat back interactive
entertainment offering up to 900
Addressing media at the Sheraton Turkey, with its spectacular coastline, different audio and video touch screen
Hotel in Ankara, Al Baker said: “We cosmopolitan cities and historical entertainment options.
are delighted to add Ankara to our sightseeing attractions, remains a highly
international route network and popular tourist hotspot. According Today, Qatar Airways operates a modern
further consolidate our presence in to the United Nations agency, World fleet of 81 aircraft to 88 diverse cities
Turkey, clearly proving how important Tourism Organisation (UNWTO), Turkey across Europe, Middle East, Africa, Asia
this dynamic market is for Qatar is in fact the third fastest growing Pacific, South Asia and North America.
Airways. Since we entered Turkey tourism destination in the world. The airline has more than 200 aircraft
in 2004 with flights to Istanbul, the on order worth over US$40 billion.
route’s performance has exceeded For foreign visitors to Turkey, the new
our expectations year on year. We route to Ankara is an ideal gateway The Doha – Ankara flight schedules (all
are confident that our new service to when visiting, for example, the famous times local) are:
Ankara will be equally as successful Cappadocian region, best known for its
helping facilitate travel to and from this moon-like landscape with underground Depart Doha International Airport
wonderful city and beyond for both the cities and houses carved in rocks. QR462 FRI, SUN at 0745hrs, arrive
business travel community & leisure Ankara at 1140hrs
www.odysseymediagroup.com page 4
QR462 MON, THURS at 1425hrs, arrive
Ankara at 1820hrs
Boingo Wireless Secures
Depart Ankara - Esenboga
International Airport Wi-Fi Concession At
QR463 FRI, SUN at 1540hrs, arrive
Doha at 1920hrs London Gatwick Airport
QR463 MON, THURS at 2000hrs, arrive Boingo Wireless, a leading neutral host airport network operator, has signed an
Doha at 2340hrs exclusive deal with London Gatwick Airport (LGW) to operate the retail Wi-Fi
Boingo is staffing an office in London to ensure the highest levels of service and
Japan Airlines support in the operation of the network.
Expands Codeshare “Boingo is recognized as a world leader in operating neutral host WiFi networks
With Jetstar On for major airports,” said Mike Luddy, Chief Commercial Officer, London Gatwick
Kansai - Cairns Route Airport. “We believe they bring the right combination of operational experience,
service excellence and a dedication to world class customer support that serves
Japan Airlines (JAL) will expand its the airport and our clientele exceptionally well.”
codeshare agreement with Jetstar
Airways (JQ) from April 1, 2010, when “Gatwick is one of the top 10 largest airports in Europe,” said David Hagan,
JAL will place its ‘JL’ indicator on CEO and president, Boingo Wireless. “It’s a tremendous addition to our lineup
JQ-operated flights between Osaka of managed networks, and we look forward to working with London Gatwick
(Kansai) and Cairns - a once-daily Limited while we optimize the network and establish a top notch customer
service commencing the same day. experience.”
JAL and Jetstar have been bilateral Within easy reach of London, Gatwick is the busiest single runway airport in
partners since May 2007 and currently the world, the second largest airport in the UK and one of Europe’s premier
codeshare on flights operated by the airports. There are nearly 90 airlines that operate from the airport’s two
latter between Tokyo (Narita) and terminals, serving more than 200 destinations.
Cairns. Fares issued by JAL for JQ-
operated codeshare flights will be Wi-Fi services were previously provided in parallel by multiple operators,
for economy class only, inclusive of including Boingo, through a contract with BAA. Following the recent purchase
meals and soft drinks. Alcoholic drinks of Gatwick by GIP (Group Infrastructure Partners, the Airport now directly
and additional refreshments will be administer the WiFi concession contract.
available for purchase onboard.
Travelers will enjoy an intuitive, reliable, and fast online experience that is
JAL currently operates 1 daily flight the hallmark of a Boingo-operated network. After connecting to the “Boingo
between Tokyo (Narita) - Brisbane, Hotspot” SSID, they will be redirected to a Boingo landing page -- accessible on
and 1 daily flight on the Tokyo (Narita) both laptop and mobile devices -- with several Wi-Fi access offerings including
- Sydney route on which the airline’s day passes and subscriptions, with options to choose local or global access and
award-wining seats - the JAL Shell Flat pay in Pounds Sterling or the Euro.
seat in business class and the JAL Sky
Shell seat in premium economy, are www.boingo.com
to the Japanese market, including and we thank them for their support.”
Etihad Launches Non- a tailored menu, local in-flight
entertainment content and cabin crew Etihad’s Tokyo services follow the
Stop Flights Between consisting of a number of Japanese commencement of the airline’s flights
Abu Dhabi And Tokyo speakers and nationals. to Nagoya in February this year and
code-share services with ANA this
Etihad Airways, the national airline of James Hogan, Etihad Airways’ Chief month.
the United Arab Emirates (UAE), has Executive Officer, said Etihad was
commenced non-stop flights from delighted to be the first Middle Eastern Current trading relationships between
its home base in Abu Dhabi to Tokyo, carrier to operate to Tokyo, and was UAE and Japan are strong, with trade
becoming the first Middle Eastern expecting a high volume of traffic on the between the countries reaching USD
airline to operate to the Japanese route, particularly business travellers. $29.21 billion (AED 107.2 billion)
capital. annually. Currently, there are
“We also believe the variety of high approximately 350 Japanese companies
The inaugural flight, EY878, departed profile attractions opening in Abu operating and over 3,500 Japanese
Abu Dhabi at 10:25pm on March 27 Dhabi in the coming years, including expatriates living in UAE.
and landed at Narita airport in Tokyo at Ferrari World, The Louvre Abu Dhabi
1.35pm on March 28. and Guggenheim Abu Dhabi, will be Since its establishment in 2003, Etihad
very attractive to Japanese leisure has expanded its network to over 60
Etihad will operate five non-stop flights travellers,” he said. destinations in the Middle East, Africa,
per week to Tokyo, in addition to the five Australia, Europe, North American
flights per week it offers to Nagoya. “Japan is a key market for Etihad and and Asia. Etihad’s commitment to
will be an important focus in 2010. We excellence in customer service resulted
The flights will be operated by three- have worked closely with the Japanese in the airline being awarded ‘World’s
class Airbus A330-200 aircraft and will Government to enable us to commence Leading Airline’ at the 2009 World
feature in-flight services dedicated services between our two capital cities, Travel Awards. Etihad Airways has
www.odysseymediagroup.com page 5
served over 22.5 million customers to new flights are now available for
date. booking, through singaporeair.com or Air China Launches
New Cooperation Direct Beijing
Agreement Between Flights to Haneda will be operated from and Shanghai To
Air France and Aeroflot 31 October 2010 with Boeing 777-300ER
aircraft featuring Singapore Airlines’
latest product offerings. The flights will From April 25th, Air China will launch
Vitali Saveliev, Chief Executive Officer of complement the current twice-daily
Aeroflot, and Pierre-Henri Gourgeon, direct flights between Beijing and
Tokyo Narita services, bringing total Jiuzhaigou, and from May 10th
Chief Executive Officer of Air France- frequency to Tokyo to four times daily.
KLM, signed a new cooperation direct flights between Shanghai
agreement in the presence of Mr Igor and Jiuzhaigou. As these new direct
SQ634, departing Singapore Changi routes will not pass via Chengdu,
Levitin, Minister of Transport of the Airport at 1540hrs, will arrive at Haneda
Russian Federation and Mr Dominique flight times will be cut by four hours
at 2305hrs, while SQ633, the return and ticket costs will be slashed by
Bussereau, French Secretary of State flight, will depart Haneda at 0015hrs
for Transport. more than RMB 1,000.
and arrive in Singapore at 0640hrs.
This agreement, which will enter into During the launch period, Air China
The second flight, SQ636, will depart will offer more promotions on
effect on 28 March 2010, will enable Singapore at 2220hrs and arrive at
Aeroflot and Air France, SkyTeam ticket prices. In order to provide
Haneda at 0545hrs the next day. The its passengers with value and
alliance partners, to offer their return flight, SQ635, will depart at
customers code-shared flights beyond convenience, Air China will launch
0655hrs from Haneda and arrive at the Beijing- Jiuzhaigou “tickets+
their respective hubs at Moscow- Changi Airport at 1320hrs.
Sheremetyevo and Paris-Charles de hotels” package and the Shanghai-
The timings for both flights are subject Jiuzhaigou “tickets+ hotels” package;
Gaulle, therefore taking benefits of the to regulatory approval. Haneda Airport
provisions of the agreement concluded the prices will be RMB 2,500 and
offers an extensive range of domestic RMB 1,890 respectively.
between the Russian and French flight connections, and business
authorities in 2005. travellers will appreciate its proximity Air China will deploy a Boeing
to Tokyo’s commercial districts. B757 on the new direct routes. The
Air France and Aeroflot will
commercialize code-share flights to Beijing- Jiuzhaigou daily direct flight,
www. singaporeair.com with the flight number CA4121/2,
six destinations in Russia and four
destinations in France and Europe. will depart from Beijing Capital
AirAsia Introduces New Airport at 11:50AM and arrive at
Jiuzhaigou Huanglong Airport at
The signing of this new agreement,
which expands the 2002 code-share
Flatbed Premium Seats 2:20PM. The return flight will depart
agreement between Aeroflot and Air from Jiuzhaigou Huanglong Airport
At a time when airlines around the at 8:40AM the next day and arrive at
France covering services between Paris globe are scrapping or downgrading
and Moscow, further strengthens the Beijing Capital Airport at 10:50AM.
their premium class offering, AirAsia The flight time will be about 2 hours.
cooperation between the two airlines has announced it will introduce a set of
and allows for a significant increase of enhancements to its long-haul premium
the number of destinations served on a From May 10th, Air China’s direct
cabins - including flatbed business class routes between Shanghai and
code-share basis by the two airlines. seats. Jiuzhaigou will be launched. The
“Aeroflot and Air France have been daily flight, with the flight number
The flatbed seats, set to launch on CA4523/4, will depart from Shanghai
cooperating within the framework of the London to Kuala Lumpur route in
a bilateral agreement since 1997, and Pudong Airport at 11:50AM and
June, have business class specifications arrive at Jiuzhaigou Huanglong
today their cooperation is significantly of 20” width, 60” pitch and stretch
reinforced by this new agreement. Airport at 3:10PM. The return
out to 77” in full recline position. The flight will depart from Jiuzhaigou
This agreement will further improve seats will also feature universal power
the quality of service provided to our Huanglong Airport at 8:20 the next
sockets, adjustable headrests and built- day and arrive at Shanghai Pudong
customers by increasing their access to in personal utilities such as tray table,
our respective networks,” stated Vitali Airport at 10:50AM.
drink holder, reading light and privacy
Saveliev and Pierre-Henri Gourgeon. screens. Over the coming year, Air China will
Today, Aeroflot and Air France sell 8 continue to improve its domestic
Premium seat guests will also get to network construction. Besides the
daily round trips operated on a code- enjoy a host of complimentary products
share basis between Paris and Moscow. Jiuzhaigou direct routes, Air China
and services including, Pick A Seat, will also launch 11 other domestic
The two carriers offer a specific seat Priority Check-in, Priority Boarding,
block on each aircraft. routes and resume the Shanghai-
Priority Baggage Allowance, Combo Guilin and Tianjin-Xiamen routes.
Meal and Comfort Kit. Air China’s domestic network will
Singapore Airlines offer its passengers a full range of
Flights To Tokyo AirAsia X CEO, Azran Osman-Rani said,
“After reviewing the feedback from our
Haneda Airport guests we found the need for better www.airchina.com.cn
Begin October 31 and comfortable seats topped the
list. As frequent flyers ourselves, we new flatbed premium seats, which add
Singapore Airlines’ customers travelling understand the great need for comfort a new level of comfort to their flying
to Tokyo can now enjoy even greater especially for long-haul flights. We experience’’.
choice, with the launch of two daily are happy to tell our guests that their
flights to Tokyo Haneda Airport. These wishes have been granted with the “Both business and leisure travellers can
www.odysseymediagroup.com page 6
now treat themselves to the luxury and Gold Coast, Perth, Taipei, Hangzhou, X’s A330 to have a seat configuration
comfort of our new premium seats and Tianjin, Chengdu, London, Mumbai of 12 flatbed premium seats (28
still enjoy great savings. We recognised and New Delhi. The refurbishment currently) and 365 economy seats (355
the old seats as unsuitable for long haul process is expected to be completed currently).
flights, and in true AirAsia tradition we by June 2010. Until all aircraft are fully
are constantly looking to change and furnished with the new seats, the term The new configuration for the
adapt to provide the best products and ‘flatbed’ will appear next to the flight airline’s A340 is 18 flatbed seats (30
services for our guests”. Azran said. information during booking process, to currently) and 309 economy seats (256
inform guests that premium seats are currently).
AirAsia X is currently upgrading its available on the particular flight.
whole fleet with the new seats in stages www.airasia.com
for all long-haul flights to Melbourne, The refurbishment will allow AirAsia
ABC Corporate Services ITP Partners With
Mona Tours- Israel
Preferred Partnership International Travel Partnership
With The Luggage Club
continues to develop its coverage
in EMEA with the addition of Mona
ABC Corporate Services has announced a new preferred supplier partnership Ian Epps, Director of Partnership
with The Luggage Club, providing ABC’s customers worldwide and their clients/ Relations with ITP, said, “Mona Tours
travelers with access to door-to-door luggage delivery and a new revenue stream is a market leader in this growing
opportunity. The solution to the airlines’ harrying, confusing and ever-changing economy and has a broad diversity of
checked luggage fees, as well as long airport check-in lines, The Luggage Club travel services covering every aspect
provides cost-effective shipment and specialized logistic services to 220 countries of Travel Management. We are very
and territories worldwide. Shipping traditional luggage bags, as well as recreational pleased to have such a strong partner
gear, strollers and wheel chairs, no special packaging is required. One thousand in Israel.”
dollars (USD) worth of insurance per bag is included at no additional fee.
Orna Mor, Head of Mona Tours’
Headquartered in Waunakee, WI, The Luggage Club’s online booking process is Business Division, said, “We in Mona
simple with a generous commission plan. Dedicated customer service with every tours are glad to have joined ITP. We
reservation supports tracking of all baggage from point-of-origin to final destination, believe that in today’s business world,
in an effort to avoid loss or late arrival. we have to be globalised in order to
have colleagues all over the world
“The Luggage Club is excited about this new partnership,” notes Tim Macht, as well as to have more benefits to
president, The Luggage Club. “ABC Corporate Services, as a reputable industry offer our clients. I personally believe
leader and distribution channel for over 30 years, supports our needs with a in the ongoing commitment between
network of experienced travel organizations and companies throughout the world,” the partners, each using each others’
Macht continued. “And, we believe our services deliver travel agents and CTDs services when needed with ongoing
the perfect solution in today’s chaotic travel environment, complemented with an support for individual clients and
unmatched customer service team and a value-added revenue incentive.” business in general. I am looking
forward to future cooperation”.
“ABC Corporate Services is very happy to be partners with The Luggage Club,”
says Beverlee Patterson, ABC’s president & COO. “Not only do they provide ABC’s iPhone
worldwide customer base with an innovative and highly needed service, but the
organization offers an expert team of support staff and a value-added commission The app gives users access to the
component,” Patterson adds. complete range of services on HRS.com,
including 250,000 hotels worldwide
“It’s a win-win all around,” she notes. “We look forward to the development of and extensive hotel searching and
long-term relationship with The Luggage Club,” concludes Patterson. booking features. The app is extremely
user-friendly. Compact presentation of
www.theluggageclub.com information does away with the need
www.abccst.com for endless scrolling and problems
HRS.com Expands Mobile associated with page widths on small
screens. Users can filter the available
Technology Services hotels by setting specific parameters
such as the price, theme and customer
evaluations using a simple slide control.
HRS.com has expanded its mobile technology services for customers on the move These settings can also be saved for
by announcing the launch of two new useful functions. iPhone users can now future use.
make hotel bookings at the touch of a button using the HRS.com application, which
can be downloaded free of charge. Meanwhile, the Hotels Now! booking function Having booked a hotel, the user is
is available on a range of smartphones allowing users to see HRS.com hotels in immediately sent confirmation that
real-time as bed symbols in the surrounding environment using the video function can then be transferred to the iPhone™
on their phone. calendar automatically. By clicking
www.odysseymediagroup.com page 7
on “Bookings” you can easily make The technology operated here is known Jon West, HRS.com Director UK &
any changes or cancellation when as “augmented reality”. The basis for Ireland says “We are really excited to
necessary, users can also call up a this is formed by Layar, which is an announce two more fully-integrated
complete booking history at any time. augmented reality browser. With the mobile technology services. Joint
help of this browser, things are shown partnerships with the likes of the iPhone
Hotels Now! on the mobile screen that cannot means the 250,000 hotels on HRS.
otherwise be seen with the naked eye. com’s worldwide database are available
HRS.com has also launched mobile Users can also choose to display the to millions of business and leisure
service ‘Hotels Now!’ which is available available hotels in the form of a list or travellers at the touch of a button. HRS.
on the iPhone™ and all smartphones in a handy map view. com has always been forward thinking
with an Android operating system. in terms of booking technology and
To be able to use Hotels Now! users just links with innovative functions like the
Hotels Now! allows users to see hotel install the application Layar on their Hotels Now! augmented reality reflect
availability on their mobiles, free of mobile. Layar is currently available for this.”
charge. Using the latest technology, the iPhone 3GS and smartphones with
hotels are shown in real-time using the an Android operating system. Further *Hotels Now! Is available on the iPhone
video function on your mobile and can devices will follow in the course of the and any smartphone that has an
be booked directly from the displayed year. Android operating system.
WTTC and USTA platform positions. Last but not least, the two organisations
will collaborate on mutually agreed
Sign Memorandum “And we plan to expand channels meetings and events that will be held
of Understanding for the exchange of WTTC and US
Travel tourism studies and research,”
in the USA, or which are relevant to the
US Travel & Tourism marketplace.
The World Travel & Tourism Council Baumgarten noted.
(WTTC) and the US Travel Association
(US Travel) have signed a Memorandum
of Understanding, formally agreeing to
share resources and to work closely
4th NBTA Mexico
together to promote the industry’s
interests. Conference Breaks
“With so many issues affecting both
WTTC and US Travel,” said Roger Dow,
the US association’s President and CEO,
“I am pleased that our two organisations, The National Business Travel Association (NBTA) Mexico held its 4th Annual
which share several of the same travel Corporate Travel Conference at the World Trade Center in Mexico City March
industry leaders as members, will 22-24.
work more co-operatively in sharing
communications and research, as well More than 260 corporate travel professionals from across Mexico, the United
as engaging more closely on future States and Latin American attended this record-breaking event to gain insights
emergency preparedness issues to about successfully managing corporate travel in today’s challenging economic
minimise the impact of future crises on climate.
Travel & Tourism.
NBTA Mexico Regional Director Rodolfo C. Macedo Jiménez said, “We were
“We also look forward to working with pleased to host the largest NBTA Mexico conference in the association’s history
WTTC on sustainability issues and other last month. We welcomed more attendees and exhibitors than ever before – a
environmental concerns related to our sign that the economy is recovering and corporations are back on the road.”
industry,” Dow added. “Our similar
missions to increase Travel & Tourism, Attendees shared best practices and explored trends that generated savings
and promote awareness of industry- and better utilization of resources in a down economy last year. They were
related issues, make this a natural move also provided with an overview of the use of mobile technology in the global
for our two organisations.” business travel community today, as well as corporate travel trends from the
perspective of media in travel.
In order to achieve these objectives,
the two organisations will support Delegates also took the time between education sessions to network with travel
each other’s research, advocacy, suppliers at the Travel & Technology Exchange Showcase.
communications and co-operative
efforts. “We’ve received such positive feedback from this annual conference, and this
year is no exception,” added Macedo.
“In addition to exchanging Travel &
Tourism market data and information “Our loyal delegates continue to return and are clearly spreading the word about
on marketing, e-commerce, emergency this valuable education and networking event for corporate travel professionals
preparedness and sustainability,” in the region.”
said Jean-Claude Baumgarten, WTTC
President & CEO, “we will co-operate on www.nbta.org
developing a strategic plan to identify www.nbtamexico.org
mutually agreeable industry advocacy
www.odysseymediagroup.com page 8
Amadeus Reports Growth In Asia
Pacific, The Middle East and Africa
Amadeus, a leading travel technology
partner and transaction processor
for the global travel and tourism WestJet Signs Long Term
industry, today highlighted its growth
and sustained leadership across key Distribution Agreement
markets. As one of the fastest growing
distribution systems provider, Amadeus
achieved a strong level of performance
in 2009 in Asia Pacific and the Middle Travelport has announced details of a new global full content agreement with
East and Africa, despite the slump WestJet.
in regional travel due to the global
economic recession. The new, multi-year agreement secures access to the airline’s published fares,
inventory and full range of products and services for all Travelport subscribers
In Asia Pacific, Amadeus grew its using the Apollo and Worldspan systems in Canada and the United States. WestJet
market share of travel agency air has also become a participant in BSP Canada and ARC in the United States, in
bookings to 33% for Full Year (FY) 2009. order to fully support electronic ticketing. Travelport customers are now able to
Amadeus Asia Pacific also processes view schedules and availability in real-time, issue tickets electronically, and take
the largest number of online travel advantage of WestJet’s interline capabilities.
agency bookings, with more than a
51% market share. The primary drivers Through the agreement, WestJet becomes Travelport’s 300th linked carrier. The
of this market share growth were gains deal includes an upgrade to last-seat availability, the highest level of inventory
in Australia, Hong Kong, Indonesia control with auto-fare quoting, electronic ticketing and interline electronic
and Malaysia. Amadeus also increased ticketing. These upgrades give Travelport customers real-time, interactive access
its headcount in Asia Pacific by 15% to WestJet inventory, and real-time confirmation of price, bookings and seats,
to more than 1,400 employees and enabling the airline to offer the highest level of service to its guests. In the
opened three new offices – in Bali, future, WestJet will also participate in Travelport’s sales of ancillary services,
Indonesia; Koh Samui, Thailand; and specifically, the sale of pre-reserved seats.
“Through this partnership, we are delighted to provide our customers with
Major new airline agreements signed access to WestJet’s fares and inventory through our Galileo and Worldspan
in 2009 included AirAsia, SEAir, Zest distribution channels,” said Dan Westbrook, vice president, Supplier Services,
Airways, and a Memorandum of Travelport GDS. “As a global marketplace for 63,000 travel agencies worldwide,
Understanding with Thai Airways to Travelport is committed to providing content for our customers and providing
assess the first phase of rolling out the cost-effective and value-added distribution to all suppliers.”
Amadeus Altéa Customer Management
System. Travel agencies in Asia Pacific “WestJet recognizes the value of Travelport’s distribution channels and we are
using Amadeus to process reservations pleased to provide our travel agent partners who are also Travelport subscribers
increased to 19,500. with access to our published content,” said Catherine Dyer, WestJet vice president,
Distribution. “Taking this step with Travelport demonstrates our commitment to
In the Middle East and Africa region, the agent channel and advances our market strategy.”
Amadeus achieved a market share
of close to 45% in 2009, a growth www.westjet.com
substantially higher than the industry as www.travelport.com
a whole. Despite a slow economy and
a decrease in the total number of travel Regional Hub based in Dubai, United Chérèque, Executive Vice President,
industry bookings in the Middle East Arab Emirates, and appointed a new Commercial, Amadeus.
and Africa, Amadeus showed resilience team of senior executives to oversee the
with a growth in bookings of more than growth of Amadeus in these markets. Further Amadeus achievements in 2009
9 percentage points compared to the include:
previous year. “Despite a tough year, Amadeus shone
through in Asia Pacific and the Middle · In the Middle East, migrated the 13
Furthermore, Amadeus expanded its East and Africa regions - two of our Arab Air Carriers Organisation (AACO)
reach, market share and headcount key potential growth markets. This regional member Airlines, namely, Air
by opening three new fully-owned has been made possible due to the Algérie, Afriqiyah Airways, EgyptAir,
Amadeus Commercial Organisations consistent support and commitment Etihad Airways, Kuwait Airways, Libyan
in Syria, Yemen and Lebanon, making from our travel partners and employees Airlines, Qatar Airways, Saudi Arabian
it the only global distribution services in these markets. This year we continue Airlines, Sudan Airways, Syrian Arab
provider to have its direct operation to support and provide technological Airlines, Tunisair, Yemen Airways
across virtually all markets in the innovation, global reach and local and Royal Air Maroc, who selected
Middle East. expertise that will form the foundation Amadeus as their exclusive distribution
of continued growth for Amadeus partner in a pioneering 10-year
Amadeus also opened its Middle East in the global markets,” said Philippe agreement
www.odysseymediagroup.com page 9
· In Asia Pacific, boosted its presence ancillary services.” Travel Network, Europe, Middle East
in China through an agreement with and Africa. “Agents can be assured of
China Southern Airlines to deploy the British Airways will work with Sabre to receiving full content and inventory via
Amadeus e-Retail solution, which introduce the sale of these ancillary our GDS, as well as our commitment to
powers international online bookings travel products through the GDS. work with them on an easy way to pay
for the carrier’s inbound and outbound Corporations and agencies will be for and settle new ancillary services.
customers. Amadeus’ e-Commerce able to complete the sale using a Supporting airline merchandising
solutions currently power all major new functionality based on industry strategies and making these available
airlines in China, including Air China, technology standards known as in the GDS channel has always been a
Cathay Pacific, China Eastern Airlines, Electronic Miscellaneous Documents focus for Sabre, as seen by our track
DragonAir and Hainan Airlines (EMD). This new solution has been record of delivering merchandising
adopted by the travel industry to allow capabilities for a number of carriers
· Commissioned a report “Corporate agents to sell, report on and accept including United Airlines, Qantas and
Travel Management and Practices payments for ancillary products. It WestJet,” he said.
in China” with PhoCusWright on ensures that travelers are clear about
corporate travel in the world’s fastest their options, and integrates into an Earlier this year, Sabre became the first
growing economy agency’s existing back-office system. company to win an ‘Innovation Award’
EMD is compatible with global financial for its leadership in merchandising,
· Implemented a ground-breaking settlement organizations Airlines awarded at London’s Business Travel
agreement with AirAsia, one of the Reporting Corporation (ARC) and Billing Show.
world’s leading LCCs, to enable travel and Settlement Plan (BSP).
agencies worldwide to book AirAsia The new distribution agreement
flights in the same way they would for “Our new agreement with British between Sabre and British Airways took
a full-service carrier, using Amadeus Airways meets the evolving needs of effect from 1 April 2010.
Ticketless Access solution our agency customers,” said Martin
Cowley, Senior Vice President for Sabre www.sabre-holdings.com
HOTELS & RESORTS
· Announced partnerships with Indian
travel website and major Asia Pacific
travel website MakeMyTrip.com and
Yatra.com, strengthening Amadeus’
leading position in online travel agency
Hyatt Announces Expansion
Sabre & British Airways
Into 15 New Indian Markets
Sign New Long-Term Hyatt Hotels Corporation, celebrating nearly 30 years since the opening of the
first Hyatt hotel in India, has announced plans to grow its presence in Delhi, Goa,
Global Distribution Kolkata and Mumbai, as well as expand into 15 new Indian markets - including
Agreement Bangalore, Chennai, Hyderabad, and Pune - over the next five years. The company
said it will open Hyatt Regency Pune, Hyatt Regency Chennai, and Grand Hyatt Goa
Sabre Travel Network and British in 2010.
Airways have signed a new three-year
global distribution agreement, providing Reflecting its strong commitment to driving growth in one of the world’s leading
agencies and corporations around the emerging markets, Hyatt has chosen India as the first location outside of the United
world with continued access to the States for its upscale select service brand, Hyatt Place. Additionally, full service
airline’s full content and inventory via hotels under the Hyatt Regency, Grand Hyatt, and Park Hyatt brands are currently
the Sabre global distribution system under development. These new properties - three of which are slated to open
(GDS). this year - will expand the Indian properties in Hyatt’s worldwide portfolio, which
currently consists of Park Hyatt Goa Resort and Spa, Grand Hyatt Mumbai, Hyatt
Through this new agreement, Sabre- Regency Delhi, Hyatt Regency Kolkata, and Hyatt Regency Mumbai.
Connected agencies will continue to
access all of British Airways’ published “We believe India represents one of the greatest hotel markets over the next decade
fares and inventory including those – one that will play a key role in driving Hyatt’s long-term growth,” said Hyatt Hotels
sold through other direct and indirect Corporation President and Chief Executive Officer Mark Hoplamazian, who spoke at
channels. The opt-in levels previously the Hotel Investment Conference South Asia (HICSA) 2010. Hoplamazian said that
established by Sabre for the UK and approximately one-fourth of Hyatt’s global pipeline of more than 120 properties is
Ireland remain unchanged. earmarked for India. “We’re proud of the business relationships we’ve developed
and look forward to leveraging our experiences to become the preferred brand
John Mornement, Head of Selling and for our associates, guests, and owners in this important region. We have been an
Distribution for British Airways, said: investor in the Indian market for nearly 30 years and we are committing additional
“Sabre is an important partner for capital as we participate in selected developments with Indian partners.”
British Airways and we’re delighted
that we’ve reached a global agreement The company’s expansion plan includes a renewed focus on growing opportunities
for their agents, which allows them to with existing development partners, as well as attracting new development
continue to access all our published through the leadership of Hyatt’s India development team. Hyatt seeks to increase
fares and inventory. We are pleased to opportunities for all of its brands in India by expanding its presence in second- and
be working with the team at Sabre to third-tier cities, where business travel is increasing.
enhance how we sell British Airways
through their GDS, both to demonstrate “Creating brand preference by enhancing our distribution in India is a top priority,”
the value of flying with us and to said Ratnesh Verma, senior vice president of real estate and development for Hyatt
increase the opportunities for selling in South Asia. “Hyatt is one of the oldest international hotel management brands
www.odysseymediagroup.com page 10
in India, and we believe our extensive, will feature 20 treatment rooms for Chennai, OMR; Hyderabad; Navi
long-held relationships within the a unique sanctuary spa experience Mumbai and Vizag.
industry make us a leading partner inspired by the preferred Hyatt Pure
for growth. Our strategic approach is treatments of the world. The property Grand Hyatt hotels in Pune and
focused on ensuring that our brands are will include a large variety of indoor and selected other markets.
represented in gateway markets while outdoor dining facilities and will also be
also gaining presence in key emerging amongst of the largest conference and Park Hyatt hotels in Chennai,
markets where we believe we can serve meeting facilities in all resorts in India. Hyderabad, Kolkata and Mumbai.
a customer base for our brands that
is growing from continued economic Additional development plans expected Hyatt Place hotels in markets such as
development.” within the next five years include: Gurgaon, Hyderabad, Indore, Lucknow,
Mangalore, Mundra and Mysore.
As part of its expansion, Hyatt is seeking Hyatt Regency hotels in Ahmedabad;
to attract and develop high-quality talent Bangalore (Koramangala and Jakkur); www.hyatt.com
in India in order to drive future growth.
Currently, more than 3,500 associates
are employed at Hyatt hotels in India, Warwick International Hotels
Welcomes Two Italian Hotels
and with the development effort, it is
expected that more than 10,000 new
associates will be welcomed into the
Hyatt family. Hyatt is investing in training Warwick International Hotels (WIH), which celebrates its 30th anniversary this
curriculums and accelerated leadership year, has welcomed two new hotels in Italy: Borgo La Bagnaia Resort & Spa in
programs in order to ensure that new Siena and Hotel Hermitage in Milan. They join the Hotel d’Inghilterra in Rome
associates support the company’s and the Hotel Helvetia & Bristol in Florence as part of WIH.
mission to deliver authentic hospitality
and to develop new professional Borgo La Bagnaia Resort & Spa reigns over 1100 hectares, just twelve kilometres
opportunities for its associates. south west of Siena, where nature and history meet in perfect harmony. All
of the 101 rooms and suites have magnificent views overlooking the splendid
Three properties included in this Tuscan countryside. The interior decoration is characterized by fabulous original
expansion are slated to open in 2010: pieces created by master craftsmen based on the owner’s design.
Hyatt Regency Pune, a 306-room The fabrics used for the upholstery; the curtains, bedcovers and cushions were
property, is ideally located close to the also designed exclusively for the hotel. There is a clever marriage of modern
central business district and high-end furnishings and rare examples of Chinese and European antiques which are part
residential areas. The hotel will include of the owner’s private collection.
luxuriously appointed guestrooms as
well as serviced apartments available The Restaurant “La Voliera” is an exquisite gastronomic journey through the
for long-term guests. Guests will authentic aromas and flavours of the finest Tuscan cuisine, an experience
have access to a variety of dining guaranteed to gratify not only the palette, but also the eyes and sense of smell.
and entertainment options including
an allday lounge and café, specialty The Buddha Wellness Centre specializes in a variety of treatments inspired by
restaurant, vibrant bar and lounge, and different ethnic philosophies, along with a sauna, and Turkish baths. Pleasure and
leisure activities that include a Hyatt relaxation are further guaranteed by the inside pool decorated with columns and
Pure™ spa and fitness centre with an antique vases and by the treatments using the precious thermal spring water.
indoor swimming pool, state of- the-
art gymnasium and yoga room. Hyatt With a seating capacity for up to 450 participants, the event venue provides the
Regency Pune will have extensive ideal location for seminars, lectures, product launches, theatrical shows and
meeting and event facilities with more cultural events. The elegant banqueting hall is able to accommodate as many as
than 17,000 square feet of function 350 guests, providing the perfect setting for a variety of events from gala dinners
space. to wedding receptions.
Hyatt Regency Chennai is a 329- The Hotel Hermitage is located in an enviable position, between Corso Sempione
room contemporary hotel with five and Brera, a short distance from the Stazione Centrale and just a few steps
restaurants and lounge bars. The hotel, away from Milan’s historic centre. The Hotel Hermitage provides 131 rooms, all
conveniently located in the central elegantly refined and with care taken over every detail. The 11 Suites and the
business district, and in close proximity Presidential Suite are particularly distinguished by their refined sitting rooms
with the fast developing IT Corridor, and the exclusiveness of their finishing touches.
includes various leisure facilities
including a Hyatt Pure spa, an outdoor The “Il Sambuco” restaurant is known internationally and offers excellent
swimming pool, a fitness centre, and a cuisine, with a particular focus on fish. The open-air terrace is also available in
beauty salon. Hyatt Regency Chennai the summer period, where guests can relax in quiet surroundings in the heart of
will have extensive meeting and event Milan. It is enjoyable for evening meals, working lunches and every occasion in
facilities with 16,000 square feet of which elegance and quality are appreciated. Caesar’s Bar reflects the atmosphere
function space. of the Hotel Hermitage’s foyer.
Grand Hyatt Goa, a 314-room hotel, The Hotel Hermitage Conference Centre is ideal for those who need an elegant,
will be part of Aldeia de Goa, a high- exclusive and professional setting in the heart of Milan. The centre has four
end residential area in close proximity rooms, two of which are modular and can be joined to create a single room
to Dona Paula. This world-class resort seating 200 people.
overlooks the cerulean waters of
the Zuari River a few miles before it www.warwickhotels.com
encounters the Arabian Sea. The spa
www.odysseymediagroup.com page 11
Pan Pacific Hotel Seattle
Situated in Seattle’s downtown South the South Lake Union neighborhood. the world.
Lake Union neighbourhood just minutes
from many area attractions, Pan Pacific You will find meeting and events The raw bar specializes in sushi, sashimi,
Seattle Hotel enjoys prime location in facilities ideal for hosting a successful ceviche, poke, and freshly shucked
Seattle’s cultural epicenter. business or group event. oysters. Additionally, the restaurant also
offers lunch selections of fresh salads,
The hotel is an urban oasis showcasing The 2200 Westlake courtyard provides deli-style sandwiches and soups.
sleek modernity through a mix of zebra- instant access to: Bank of America;
wood furnishings and decor in muted Cloverhouse Gift Store; FedEx/ The stunning granite- topped bar is a
hues of taupe, slate, and cream. All 160 Kinko’s; FK Kirsten Tobacco; Kelley- great place to relax over a varierty of
well appointed rooms feature premium Ross Pharmacy; Be Luminous Yoga; drinks, both classic and unique. The
bedding and furnishings, a 32” plasma Starbucks; SEVA Home Furnishings; restaurant also features Private Dining
HDTV with premium movie channels, Scraps Pet Supply; Seastar Restaurant seating for 14 guests.
Internet radio, and complimentary & Raw Bar; Tutta Bella Pizzeria; Opal,
wireless Internet access. Pan Pacific Designer Clothing; Westlake Dry Seastar Restaurant and Raw Bar is
Seattle also features exceptional Cleaners; Vida Spa; Whole Foods located adjacent to the Pan Pacific
restaurants and bars and a 24-hour Seattle Hotel.
fitness center and was most recently ROOMS & SUITES
named a 2008 AAA 4-Diamond Award Named the Best Seafood Restaurant in
recipient. The Pan Pacific Hotel Seattle has the Seattle by Zagat 2010
most luxurious amenities and services
As Seattle’s premiere urban destination, to cater to any whim. State-of-the- VIDA SPA
Pan Pacific Hotel Seattle features art technology is complemented with
views of the city, Lake Union and elegant aesthetics to create a truly
Space Needle. The hotel is part of the lavish experience. Each room comes At Vida, our treatments are tailored
exclusive 2200 complex, featuring Vida with a Hypnos bed, Egyptian cotton to the needs of each guest and are
Spa, John Howie’s Seastar Restaurant bedding, Herman Miller chair and designed to restore energy and promote
& Raw Bar, Whole Foods Market, complimentary wireless high speed well-being. Choose from a range of
Starbucks and many more retail outlets. internet. With sweeping views of the traditional body therapies, facials,
Within walking distance of Seattle’s Space Needle, South Lake Union and wraps and exfoliations. Many of our
Central Business District, Nordstrom’s downtown Seattle, our guest rooms treatments are based on Ayurveda, a
flagship retail store, upscale Pacific stand out above all others. Four-fixture 5,000 year old system Indian medicine.
Place and scenic Lake Union and is now bathrooms in every room, oversized
conveniently connected, by the Seattle tubs, HD plasma televisions and every In Ayurvedic philosophy, everyone
Streetcar, to nearby Westlake Center request fulfilled at the touch of a is typically dominant in one of three
and South Lake Union Park. button. doshas (Vata, Pitta or Kapha). Ayurvedic
treatments work from the inside out to
DOUBLE MILES OFFER Room Types: Deluxe Queen (Queen/ bring your dosha into perfect harmony
Double); Premium King; Space Needle so you can enjoy optimal health. Find
For those interested in racking up view; Corner KingDenny Suite; Executive out more about your dosha so you
mileage points, Pan Pacific Hotel Seattle King can gain the most from your Vida
offers a little inspiration with their experience.
limited time offer of double mileage
points for guests who book their FITNESS CENTER Event Planning: Vida offers a unique
accommodations and stay at the hotel venue for group, bridal or corporate
now to May 31, 2010. Participating The Fitnes center is inclusive of the events. Rent the entire spa for an hour or
airlines include: Delta, American, following: 1 stationary bike; 2 recumbent a day. With full access to our therapists
United and Alaska. bikes; 3 treadmills; 3 cross-trainers; 1 and amenities you’ll create a truly
multi-station pulley machine; 1 biceps memorable experience for your guests.
curl; 1 chest press; 1 leg extension; 1 lat Perfect for showers, bachelorettes,
MEETINGS & EVENTS pull-down; 1 row/rear deltoid; 1 seated parties, corporate events and retreats.
leg curl; 1 seated leg press; 1 shoulder
The Pan Pacific Seattle Hotel is the press; 1 triceps press; 1 abdominal; 1 TRIPADVISOR TRAVELERS’ CHOICE
perfect choice for your important set small dumbbells with rack 5-50 lbs;
events; from executive business 2 adjustable benches Pan Pacific Hotel Seattle was honored
meetings to intimate family gatherings. with the 2010 Tripadvisor Travelers’
With 7 meeting rooms to choose from The Fitness Center also includes an 8’ Choice Award
and more than 5,500 square feet of by 12’ jetted hot tub. Men’s and Ladies
space, you can host small personal change facilities with: Showers; Lockers; Pan Pacific Hotel Seattle was recently
events or plan a business conference Saunas ranked Number 13 by TripAdvisor in its
for up to 200 people. 2010 Travelers’ Choice awards. Now in
SEASTAR RESTAURANT & RAW BAR its eighth year, the annual TripAdvisor
Every meeting room provides an Travelers’ Choice awards honors the
abundance of natural sunlight through Seastar is brought to you by acclaimed world’s best hotels, earning their
floor to ceiling windows. The largest chef-owner John Howie. Seastar distinction from those who know them
ballroom has 1,674 square feet of space features an inspired seafood centered best – real travelers.
with a 925 square foot Terrace offering menu including Northwest favourites,
stunning views of the Space Needle and and seasonal preparations from around www2.panpacific.com/en/Seattle
www.odysseymediagroup.com page 12
Mandarin Oriental several new Quality Crown Hotels
opening within the UK. In September
major center-city markets, Wyndham
Hotels and Resorts has announced
Hotel Group Offers 2010, LTH will be launching the Quality that the 1,011-room Parc 55 Hotel San
Suite Temptations Crown Hotel Nottingham located in the
central Lace District.
Francisco, located near Union Square in
the heart of San Francisco’s shopping,
Mandarin Oriental’s group wide offer, dinner and theater districts, will be
Suite Temptations, provides travellers branded as a Wyndham hotel in late
with the opportunity to enjoy two or Parc 55 Hotel April.
three consecutive nights in a luxurious San Francisco
suite with the addition of four exciting www.wyndhamrewards.com
benefits, including third or fourth night Demonstrating its resurgent strength in www.wyndhamworldwide.com
free, continental breakfast for two, VIP
services and welcome amenity and spa
benefits. The offer varies depending
upon the property. CORPORATE CARDS
Valid over selected periods until 31
December 2010, Suite Temptations J.P. Morgan and IBM To Offer
is available in all award-winning
Mandarin Oriental hotels located in key
city and resort destinations. Whether
Clients Robust T & E Solution
you’re longing for the indulgence of J.P. Morgan has formed an alliance with IBM in order to help organizations streamline
a beachside retreat, the bustle of a and bring greater control over corporate travel and expense management. By
major metropolis, or the relaxation of a integrating IBM’s expense management tools and services with J.P. Morgan’s
world-class spa, you won’t find an offer Corporate Card solution, companies can improve visibility into business travel
“suiter” than this. costs, better leverage supplier relationships, cut costs and time associated with
expense report processing, and more effectively monitor and audit expense reports
www.mandarinoriental.com for compliance with travel policies. IBM and J.P. Morgan will market the integrated
solution at a significant discount to existing clients and new prospects globally.
Quality Crown Hotel
Paddington Voted IBM’s Global Expense Reporting Solutions (GERS), a division of IBM’s managed
business process services (MBPS) unit, automates the entire process of managing
One of London’s business travel and expenses, including the submission, approval, reimbursement,
Top 10 Hotels and monitoring of employment-related expenses. Leveraging many strong
relationships in the travel industry, GERS also offers flexibility to integrate travel
The Quality Crown Hotel Paddington reservation data from a range of booking tools. As business travel purchases are
has been voted by customers of Hotels. made, J.P. Morgan Corporate Card transaction data – along with e-receipt data
com as one of London’s Top 10 Hotels. direct from travel suppliers – is uploaded into IBM’s service, and automatically
Interestingly, no five star hotels made populates the expense report under the appropriate expense categories, resulting
it onto London’s top 10 and the list in less time needed to prepare, file, audit and approve expense reports. J.P.
was dominated by four star hotels, Morgan’s PaymentNet online visibility and reporting tool coupled with IBM’s
signifying that guests are looking for auditing capabilities results in greater overall program compliance.
quality and service without paying
top price. The Quality Crown Hotel “IBM is a global leader for web-based travel and expense management. By
Paddington has 147 reviews on Hotels. partnering on a more formal basis, J.P. Morgan continues to enhance the power
com, with an 8.2 guest rating and 85% and scope of its commercial card offerings while bringing greater value to its
of guests that have stayed at the hotel clients,” said Eduardo Vergara, Global Commercial Card Executive, J.P. Morgan.
would recommend it. “IBM’s significant partnerships in the travel booking industry enable us to offer a
powerful end-to-end solution.”
Koolesh Shah, Managing Director
of London Town Hotels, owner and “J.P. Morgan will make a strong partner for IBM as we continue to broaden the
operator of the 4 star luxury hotel states reach of our global expense reporting solution,” said Ray Curatolo, director, Global
‘We are delighted to be recognised Expense Report Solutions, IBM MBPS. “By combining our industry knowledge,
by the guests of our hotel for our expertise and resources, clients will benefit from a comprehensive expense
dedication to providing outstanding management solution that will streamline the entire process of managing this
service and an exceptional overall guest significant area of spend, and drive even more costs out of their businesses.”
J.P. Morgan is a leader in commercial card solutions with the expertise, deep
There are over 20 Quality-branded resources and commitment to client-focused solutions few organizations can
hotels throughout the UK, all run under match. The Bank’s award-winning commercial card solutions include travel and
franchise agreement with Choice Hotels entertainment, purchasing, fleet, prepaid debit and payroll cards, as well as single-
Europe. Duncan Berry, CEO, Choice use account technology and electronic payment/Order-to-Pay solutions. J.P. Morgan
Hotels Europe, added: “This is a fantastic has offered card solutions for more than 25 years, serving nearly 550,000 private
accolade for the Quality Crown Hotel and private sector commercial card accounts. According to The Nilson Report,
Paddington and a further endorsement J.P. Morgan is the leading issuer of Visa/MasterCard commercial cards, purchasing
that the Quality brand offers both cards and prepaid commercial cards in terms of dollar volume. According to The
business and leisure travellers the right Nilson Report, J.P. Morgan offers the world’s most widely accepted card with
combination of service and value.” coverage in more than 28 million outlets worldwide and almost three times the
acceptance rate of American Express.
As part of their ongoing strategic
development, London Town Hotels www.jpmorgan.com/ts
plans to increase their portfolio with www.jpmorganchase.com
www.odysseymediagroup.com page 13
RADIUS Adds Hotel Carlson Marketing Alfredo Gangotena
Veteran to Global Adds Strength In Named MasterCard
Supplier Relations Team San Francisco Market Chief Marketing
RADIUS has announced that John F.
Carlson Marketing continues Officer
Kennedy, CTC, CHA has joined the
company as Vice President, Global to attract top marketing talent MasterCard Worldwide has
Supplier Relations. Mr. Kennedy will with the hiring of Sherry Derby announced that Alfredo Gangotena
be responsible for developing and Kapralos as senior director of has been appointed Chief Marketing
expanding the worldwide RADIUS business development. Working Officer, effective immediately. Most
supplier network. out of the Carlson Marketing San recently, Gangotena served as the
Francisco office, she will partner Global Products and Solutions lead
Mr. Kennedy brings 25 years of hotel with companies in the hi-tech and for MasterCard in Europe, and
and hospitality industry experience telecom industries to develop will now relocate from Waterloo,
to his new position. Prior to joining relationship marketing approaches Belgium to Purchase, New York.
RADIUS, he served as Vice President, to events, meetings and engagement
Global Sales, North America for the programs. As CMO, Gangotena will have global
Wyndham Hotel Group. He has also responsibility for the company’s
served in leadership roles in sales, Kapralos had been at American advertising, sponsorships,
revenue management and operations Express for 15 years – most recently promotions, research, insights and
for Marriott, InterContinental and as vice president and general digital marketing initiatives.
Four Seasons. Based at RADIUS’ manager, Relationship Management
Bethesda, MD headquarters, he will – where she managed one of Gangotena succeeds Lawrence
direct a Supplier Relations team in the American Express’ most strategic Flanagan, who has decided to retire
creation of new value opportunities global partners. Prior to that she after 10 years as the company’s CMO,
for the network’s corporate clients and worked in investment banking and and 14 years with the company.
Member Agencies. consumer packaged goods. Flanagan is most notably known
for the development and successful
Jeffrey Seward management experience in the luxury
hotel industry. He has worked in the
global evolution of MasterCard’s
Named General world’s most important locations,
award-winning Priceless marketing
platform, which can be seen today
Manager of Taj Boston including New York, London and Paris. in more than 110 countries.
He joins Mandarin Oriental Hotel Group
Taj Hotels Resorts & Palaces has from Claridge’s in London where he held
the position of General Manager since Ohio, Michigan, and the provinces of
announced that Jeffrey Seward has Quebec, Ontario and New Brunswick.
been named General Manager of the Taj 2007. From 1995 to 2001, Leboeuf was
Boston, the landmark hotel at Arlington Managing Director of the Crillon Hotel
in Paris, and then became Executive In his new role, Wangeman will
and Newbury streets overlooking the collaborate with and direct general
Public Garden. Vice President of Crillon’s owning
company, Group des Hotels Concorde. managers and their hotel teams,
In 2004 he was appointed Executive communicate closely with hotel
Seward brings more than 20 years owners, and ensure the development
of hospitality industry leadership to Vice President of Louvre Hotels with
responsibility for operations, sales, and execution of strategic sales and
his position with Taj Boston. His rich marketing initiatives. He will also
experience includes tenure since 1991 marketing and development. In
2006, Leboeuf moved to Dallas in the work on new hotel openings and
with Ritz-Carlton hotels in the U.S. and conversions in the Northeast, effective
abroad, to include properties in San capacity of Vice President, Operations
for Rosewood Hotels & Resorts. He was immediately.
Francisco, Atlanta, Bali, Jakarta, Bahrain,
Seoul, and Cairo. He was also part of a also a Board Director of The Leading
Hotels of the World organisation from A dedicated and loyal Hilton executive,
corporate team with responsibility for Wangeman has more than 30 years of
many hotel openings. 1999 – 2006.
hospitality management experience,
having held many distinguished
Philippe Leboeuf Conrad Wangeman positions throughout his career.
Named General Named Area VP, Most recently, he served as General
Manager of the 1,980-room Hilton New
Manager Mandarin Operations At Hilton York, Hilton’s New York City flagship
Oriental- Paris Worldwide property.
Mandarin Oriental Hotel Group has Conrad Wangeman has been appointed During his eight-year tenure,
announced the appointment of Area Vice President, Operations – Wangeman excelled in the areas of
Philippe Leboeuf as General Manager Northeast, for Hilton Worldwide’s finance, marketing, and operations,
of Mandarin Oriental, Paris which is managed properties in the Northeastern with a heavy emphasis on service
scheduled to open by mid 2011. His U.S. and Canada. quality. He also spearheaded a
appointment is effective from 1 June $200M major refurbishment of the
2010. The territory currently includes Hilton, hotel to enhance its positioning in the
Doubletree and Embassy Suites hotels in extremely competitive New York City
Leboeuf has over 25 years of senior New York, New Jersey, Massachusetts, marketplace.
www.odysseymediagroup.com page 14