gwaeainitialdesignideasnovember2007 by cuiliqing

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									Project L.O.F.T. Report

  May 2007 through October 2007
  Creating a design to meet stakeholder
   desires and dissolve our current set of
   interacting problems.
  Brainstormed by the Project L.O.F.T.
   Design Team
Stakeholder Specifications

 The Design team carefully examined
  and generated themes and design
  specifications from the 2200+
  stakeholder-generated ideas.

 What follows are the results of their
  work and some “first-blushes” of
  potential designs.
Design Specs: FUNCTIONS

What the system must produce:
  Positive impact on all students.
  Integrated solutions to sets of client problems.
  Recognition of the worth of our staff and assure they
   have the materials, equipment, and support to
   contribute their gifts and expertise and to do their work
   well.
  Help for LEA’s to define their unique sets of problems
   in a holistic way.
  Strong client relationships characterized by openness,
   shared learning, and trust.
  Support to the DE in deploying initiatives.
  Judicious and efficient use of educational resources in
   the service areas.
Design Specs: FUNCTIONS
 Below are a representation of stakeholder specifications that helped frame the
    set of functions:
  “best practices reflected in school cultures”
  “blend initiatives with LEA’s”
  “more leadership opportunities”
  “honor/respect skills and strengths people have”
  “trust, respect, value”
  “efficient, quality services”
  “expert collaborative balance”
  “flexibility to support learners”
  “creative service delivery”
  “function as a group”
  “prioritize and develop a focus for the Agency”
  “standardization and flexibility balance”
  “a birth-to-21 seamless system”
  “flexibility for all to engage in planning and development”
  “staff in field and assigned to projects are connected to work of the Agency”
  “core services to meet mandates”
Design Specs: STRUCTURES

How the system would be organized:
 Teams that are opportunity-creating:
       presenting challenging work;
       having opportunities to teach and learn from
        colleagues;
       having opportunities to innovate, and;
       to see the impact of their work.
   Dynamic structures that continually match
    internal competency with client need.
   A set of internal support units that are
    managed to provide highly effective, efficient,
    and aligned services to the agency at large.
Design Specs: STRUCTURES
 Below are a representation of stakeholder specifications that helped frame the
    set of structures:
  “promoting expertise within teams”
  “honor specialist/generalist combined role”
  “match assignments to needs”
  “more direct contact with content consultants”
  “establish research/design teams”
  “scheduling that allows for collaboration”
  “assignments using each person’s strength, interest, and passion”
  “flexible, fluid, and purposeful collegial learning groups around common content”
  “follow-up learning teams both discipline specific and school district specific”
  “projects and initiatives assigned to groups and teams”
  “utilize personnel expertise”
  “provide structured mentoring and coaching”
  “dynamic, flexible groups”
  “incorporate more discipline meetings for learning and best practice”
  “a fluid employee structure”
  “integrated teams with LEA’s”
Design Specs: PROCESSES
How the system would conduct work:
   Identify and standardize on best-known practice that contributes to
    effective solutions to complex client problems.
   Develop, disseminate, and continuously improve programs,
    products, and services that simultaneously achieve high quality,
    rapid cycle times, low waste, and high flexibility.
   Develop and use a measurement process that provides relevant
    information to decision makers at all levels of the Agency.
   Develop and use effective decision processes that:
       make decision criteria clear and known;
       identifies and records key assumptions and expectations, and;
       fosters learning through comparisons between what was predicted
        and what actually occurred.
    Enable people to develop and apply their knowledge and talents
     to influence the Agency and its clients.
Design Specs: PROCESSES
 Below are a representation of stakeholder specifications that helped frame the set of processes:
    “better communication”
    “opportunities to meet within disciplines”
    “consider democracy at work models”
    “developing our own research”
    “consistent standards for initiatives and work”
    “future oriented research teams”
    “better ways to relate information”
    “end-in-mind design processes that involve all”
    “identify systems and procedures that individuals have developed to be more effective and efficient and share
     with others”
    “emphasis on research based practices”
    “foster internal communication that promotes staff inclusion and equity”
    “reliable and timely feedback systems and access to data”
    “observable/measurable value of services”
    “decisions are made using data”
    “make visible the underlying underpinnings of the work and allow staff to create and commit to their role”
    “learn, understand and work on a uniform practice of instruction”
    “consistency in communication and documentation of key information”
    “efficient data collection/display options”
    “feedback systems are in place and utilized on systemic basis with outcomes shared with all stakeholders”
    “opportunities for AEA and LEA staff to learn together”
One idea for organizing

  With the assistance of systems scientist, Jamshid
    Gharajedaghi, an organizational platform was
    drafted as one possible way to organize to achieve
    the functions, structures, and processes desired
    AND that would hold promise of dissolving the
    current set of interacting problems we face.

  This is but a first blush at attempting to
    conceptualize how an organization might be able
    to create its own future.

  The next slide shows the model with subsequent
    slides meant to describe each segment.
                                            Function is to ensure effective integration of the                                Iteration #1, 10/23/07 by Grant
                                             system, provide resources and establish and                                         Wood AEA Design Team:
                                            maintain an effective decision and measurement                                    Solutions Team. “Diagram of a
                                                                                                                                potential design that could
                                                      system. (Time, cost, quality)                                          create the desired specifications
                                                               Executive                                                         of Agency stakeholders.
Administrative




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  Services:




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        -IT




                                                                 M De
     -Printing       Shared Services
    -Facilities
-Library/materials
                                         Services                                       The markets we
                                                                                       serve and provide




                                                                                                           Markets (Customers & Consumers)
                                       accessible to                                                                                         State/Department
Design Center                                                                          results-producing                                       of Education
                                       all elements/
                                       areas of the                                       solutions to.
Information/
                                       organization.                                                                                         AEA’s – self &
Data System
                                                                                                                                                others
 Mentoring &
                                                Specialists,
  Induction                                                                                                                                     Districts
                                            discipline teams,
                                             others who are
                                               refining their                                                                                  Buildings
                                              knowledge &
                                                practice to                  Product and                                                       Educators
                        K
                                no




                                              innovate and                 service delivery
                                  w




                                            create solutions.
                                   le




                                                                            customized to                                                      Students/
                                         dg




                                                                          provide integrated
                                           e




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                                            B




                                                                             solutions for
                                               an
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                                                                            customers and
                                                                             consumers.
                                                                     Product & Service Delivery
Understanding a “platform”

 This particular idea is based upon a “platform”
     concept. A “platform” is organized around a
     specific set of work. In this idea, there are 5
     platforms:
 1. Shared Services.
 2. Knowledge or Project Bank
 3. Product & Service Delivery
 4. Markets
 5. Executive
The Shared Services Platform
    This platform is where all the
     services reside who are
     responsible for providing the
     Agency will service. The goal    Administrative
     of this platform includes:         Services:
                                             -HR
    Responsiveness                           -IT
                                           -Printing




                                                           Shared Services
    Efficiency                           -Facilities
                                      -Library/materials
    Quality                                                                   Services
                                                                             accessible to
    Ease-of-use                      Design Center
                                                                             all elements/
                                                                             areas of the
                                      Information/
                                                                             organization.
    The areas identified were        Data System
     those brainstormed on a first     Mentoring &
     pass-through and may or            Induction
     may not be complete or
     accurate.
The Knowledge Bank Platform
    This platform is where the
     Agency has access to all of                  Specialists,
     the expertise in the Agency              discipline teams,
     and in which all employees                others who are
     may take part in innovation                 refining their
                                                knowledge &
     and creation of projects,                    practice to




                                      K
     research, programs and




                                      no
                                                innovate and




                                        w
     services.                                create solutions.




                                         le
                                          dg
                                            e
                                              B
                                                an
                                                  k
    Teams would be led by a
     project manager who
     assembles an integrated
     team of professionals to solve
     problems or explore new
     learning and/or research.
The Product & Service Platform

    This platform is
     where the work of
     the Agency takes            Product and
                               service delivery
     place – where              customized to
                              provide integrated
     products and                solutions for
                                customers and
     services are                consumers.
                         Product & Service Delivery
     customized and
     delivered to the
     various customers
     and consumers.
The Markets Platform
    This platform is where
     the work occurs – each        The markets we
                                  serve and provide




                                                      Markets (Customers & Consumers)
                                                                                        State/Department
     market is clearly defined    results-producing                                       of Education
                                     solutions to.
     and the responsibility of                                                          AEA’s – self &
     people in this platform is                                                            others

     to be the voice of the                                                                Districts
     client inside the Agency
                                                                                          Buildings
     and to commission and
     contract for products,                                                               Educators

     services, and new                                                                    Students/
                                                                                          Families
     solutions.
The Executive Platform
    This platform is designed to
     ensure that all platforms work
     effectively together and that
     the system is integrated. Key
     responsibilities include:        Function is to ensure effective integration of the
                                       system, provide resources and establish and
       Providing resources –         maintain an effective decision and measurement
                                                system. (Time, cost, quality)
         financial and human.                            Executive
       Creating and monitoring a




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         clear and transparent




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         decision-making system.




                                                        M De
       To set criteria and to
         monitor the key system
         measures for the
         organization.
                                            Function is to ensure effective integration of the                                Iteration #1, 10/23/07 by Grant
                                             system, provide resources and establish and                                         Wood AEA Design Team:
                                            maintain an effective decision and measurement                                    Solutions Team. “Diagram of a
                                                                                                                                potential design that could
                                                      system. (Time, cost, quality)                                          create the desired specifications
                                                               Executive                                                         of Agency stakeholders.
Administrative




                                                            ce
  Services:




                                                                   st e m &
                                                                       ou an
                                                       an




                                                                             nt
                                                                            es


                                                                 Sy sur ion
       -HR




                                                                     em e
                                                                     es m
                                                        n




                                                                         rc
                                                     Fi



                                                                   R Hu




                                                                  e a ci s
        -IT




                                                                 M De
     -Printing       Shared Services
    -Facilities
-Library/materials
                                         Services                                       The markets we
                                                                                       serve and provide




                                                                                                           Markets (Customers & Consumers)
                                       accessible to                                                                                         State/Department
Design Center                                                                          results-producing                                       of Education
                                       all elements/
                                       areas of the                                       solutions to.
Information/
                                       organization.                                                                                         AEA’s – self &
Data System
                                                                                                                                                others
 Mentoring &
                                                Specialists,
  Induction                                                                                                                                     Districts
                                            discipline teams,
                                             others who are
                                               refining their                                                                                  Buildings
                                              knowledge &
                                                practice to                  Product and                                                       Educators
                        K
                                no




                                              innovate and                 service delivery
                                  w




                                            create solutions.
                                   le




                                                                            customized to                                                      Students/
                                         dg




                                                                          provide integrated
                                           e




                                                                                                                                               Families
                                            B




                                                                             solutions for
                                               an
                                                 k




                                                                            customers and
                                                                             consumers.
                                                                     Product & Service Delivery
Next Steps

 On December 11, 2007, the Design Team
    will meet for a day to attempt to create
    a design and to determine some logical
    “first steps” during the first
    approximation of the design.

								
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