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					                   University of North Carolina at Chapel Hill Libraries
        Carrboro Cybrary | Chapel Hill Public Library | Durham County Public Library



                          Introduction to eBAY
WHAT YOU WILL LEARN                                                           Page 02
     Prerequisites
     You Will Be Able To …

INTRODUCTION                                                                  Page 03
      What is eBay?
      How does it work?

GETTING STARTED                                                               Page 03
      Registering with eBay

BUYING ON EBAY                                                                Page 05
      Searching for Products
      Making an Offer (Bidding)

SELLING ON EBAY                                                               Page 07
      Creating a Seller’s Account
      Making a Listing

TRUST & SAFETY                                                                Page 10




 View our full schedule, handouts, and additional tutorials on our website:
                          www.lib.unc.edu/cws
                               Last Updated December 2011
                                                                                                2


                       WHAT YOU WILL LEARN
                                          Prerequisites:

It is assumed for this class that the user is comfortable with basic computer operations. In
addition, previous Internet experience is required.

      This workshop is intended for new eBay users.

      We will be using PC desktop computers running the Microsoft Windows XP Operating
       System in addition to using Internet Explorer.

      Please let the instructor know if you have any questions or concerns prior to starting
       class.




                               After this class you will be able to:


                    Register for an
                                         Bid on products.      Purchase items.
                    eBay account.


                                                              Submit feedback
                     Register as a      Post items to sell.
                                                               on your eBay
                       seller.
                                                                experiences.


                   Understand how
                  to safely use eBay.
                                                                                                 3


                                           Introduction

What is eBay?
eBay is an online auction and shopping website that offers goods and services to registered users
worldwide. Users list goods and services, bid on desired products, and provide feedback on their
experiences with other users.

How does it work?
Buying on eBay is similar to a silent auction. Anonymous bids are submitted through the website
for specific items.

      Each auction lasts for a specified length of time.

      You enter the amount you are willing to pay (this does not include the cost of shipping
       unless specifically noted)

      If you are outbid, you are notified and can submit another bid (time permitting)

      Some items also have the ‘Buy it Now’ option, which allows you to purchase the item for
       a set price without going through the bidding process.

                                         Getting Started

Registering with eBay
You will need an account to buy or sell on eBay. This allows for more security than
Craigslist.org and allows you to keep track of your searches, leave feedback, and use other
services. To begin registering, open Internet Explorer and navigate to eBay’s website –
www.ebay.com. Click on the Register link to set up an account. You can also sign up for
PayPal (a business allowing payments and money transfers to be made through the Internet).
This method of payment is recommended when buying on eBay, for more information visit
http://www.paypal.com.

On the home page there are links to Sign in or Register.
                                                                                                 4


Left-click on Register to begin setting up an account. This will take you to screen where you are
required to enter your personal information.




You will also be required to select a User ID and a password. If the User ID you chose has
already been taken, you will be prompted to try another combination. Once you have done this,
you must choose a secret question and provide the answer. This will be used to verify your
identity if you are unable to remember you ID or password. You will also be required to accept
the terms of service. This includes reading the User Agreement and Privacy Policy. Check the
box to signal your agreement to their terms, then left-click Continue.




Once you have submitted your information, eBay will send an email to confirm your registration.
Follow the instructions in the email to confirm your account and start using eBay!
                                                                                                     5


                                         Buying on eBay

Searching for products
There are many ways to search for items on eBay. You can browse through the categories
provided or use the search box to input specific information. All categories contain further
divisions. For instance ‘Baby’ includes ‘Baby Gear,’ ‘Bathing & Grooming,’ ‘Nursery Bedding,’
and many others. ‘Baby Gear’ is further divided into ‘Baby Backpacks,’ ‘Baby Carriers &
Slings,’ etc.




When using the search box to look for items, use specific words to narrow the search.
Remember, eBay lists millions of items. The more detail you provide, the better your chances of
finding what you want. It is also a good idea to use the search options in the left-hand margin and
select preferences such as size, color, brand and cost.

If you need to expand a search, select the “include title and description” check box below the
search box and click search again. Only use words like ‘and,’ ‘or’ and ‘the’ if they are a part of
the item’s title or description; i.e. “Beauty and the Beast.”

Next to the search box is the Advanced Search option.




Selecting this link takes you to the Advanced Search screen. Here you will find many more
options for creating a search, including searching by location, shipping options, buying format,
currency, and more.

Making an offer (Bidding)
Once you have located an item, make sure to read through the fine print. Each buyer and seller
on eBay has a Feedback Score. This score tells other members of the eBay community how
many transactions that buyer/seller has been involved in and how other members ranked them. It
is a good idea to read through what others have to say about a person before you decide to
purchase from them.
                                                                                                     6


When you are ready to make your bid, select the Make an Offer button.




On the next screen enter your offer price, which does not include shipping, then select Review
Offer.




There are several rules to remember when purchasing on eBay, which are all listed on their
website at http://pages.ebay.com/help/buy.html.

      Generally, once you have bid on an item you cannot retract that bid.

      A reserve price is a hidden minimum price: the seller does not have to sell unless the
       reserve price is met by a bid. A label next to the current bid price lets you know if the
       reserve has been met or not.

      Buy it Now gives you a chance to buy before bidding has begun. It will disappear once
       someone bids.

      Once you win an auction, the seller’s email address is sent to you in an email.

      Buyers can obtain seller’s contact information if they bid or buy a seller’s items. Sellers
       can only obtain the contact information of bidders or buyers on their listings.

Once you have won a bid, eBay will email you with the next steps to follow.
                                                                                                       7


                                           Selling on eBay

Creating a Seller’s account
In order to sell items on eBay, you must create a Seller’s Account. This account is separate from
the Registration process. With a Seller’s Account, you can create listings for your items
(including using pictures) and set up an auction and/or offer the ‘Buy it Now’ option.

To begin, select the Sell tab at the top of the webpage. It is directly to the right of the Buy tab.




Once you have arrived at this page, select the Start selling button. The next page asks for
keywords to describe your item in order to place it in the correct category.




Once you have entered your keywords, eBay will display a number of categories for you to
choose from. Select the appropriate category and click in the check box to the left of the
category. Then click Continue.
                                                                                                       8




The next screen asks you to choose what type of listing you would like to create. The options are
either a simple listing or a more complicated one.




Clicking on the Keep it simple option will take you to a screen to input your information. First,
create a descriptive title for you item. Then upload at least one picture. The first picture is free
but eBay charges for each additional picture. After uploading your photo, enter the item’s
characteristics, including size, condition, color, etc.
                                                                                               9




Then choose the price you would like your auction to start at, the length of the auction, and the
price for shipping. Then choose how you want to be paid and click the Save and preview button.




Review your listing. If changes are necessary select the Edit listing link. Otherwise select
Continue.




Once you select Continue, eBay will take you to the Create a Seller Account page. You are
required to choose a payment method for your listings. Follow the prompts and fill in the
necessary information.
                                                                                               10


                                         Trust & Safety

Trust & Safety
eBay has created a Resolution Center to assist you in protecting yourself from fraud. There are
a number of topics with information on keeping yourself safe while using eBay, how to address
any disputes, and various other news, tips, and tools. This section can be accessed from any page
within eBay by clicking on hovering over the Customer Support menu in the upper right-hand
corner of the screen and then clicking on Resolution Center or by following this link:
http://resolutioncenter.ebay.com/




eBay also has a Trust and Safety team to assist members of the eBay community. They offer
information on how to submit Feedback, how to use ‘Buyer Protection,’ and provide a Security
Center to give users guidance on buying safely, selling safely, and paying safely.

Information about this team can be accessed at: http://pages.ebay.com/securitycenter/index.html

Links to the Security Center are included on each page within eBay’s website, at the bottom of
the page. They also include a sitemap and a help link, besides links to company information,
current announcements for users, access to an eBay-specific toolbar and more.




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